2003 Ford Escape
Problems, recalls and owner-reported issues
Structure is the leading concern among 598 owner complaints filed for this model year. This is the 17th highest complaint count among 26 Escape model years with reports.
Of the 2003 reports, 44 involved a crash and 29 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Power train, automatic transmission, lever and linkage, floor shiftSep 29, 2015
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Campaign 15V606000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Structure, frame and membersApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2001-2004 Escape vehicles manufactured October 22, 1999, through January 23, 2004, originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. These vehicles may experience excessive corrosion at the forward attachment of the lower control arm.
A separation of the lower control arm can result in a significant loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will install a newly designed reinforcement cross-brace, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14S02.
Campaign 14V165000 on NHTSA.gov
Engine and engine coolingJul 26, 2012
Ford Motor Company is recalling certain model year 2001 through 2004 Escape vehicles equipped with 3.0L V6 engines and speed control manufactured from October 22, 1999, through January 23, 2004. Inadequate clearance between the engine cover and the speed control cable connector could result in a stuck throttle when the accelerator pedal is fully or almost-fully depressed. This risk exists regardless of whether or not speed control (cruise control) is used.
A stuck throttle may result in very high vehicle speeds and make it difficult to stop or slow the vehicle, which could cause a crash, serious injury or death.
Ford will notify owners, and dealers will repair the vehicles by increasing the engine cover clearance, free of charge. The safety recall began August 3, 2012. Remedy parts are expected to be available in mid-August 2012. Until then dealers will disconnect the speed control cable as an interim remedy, if parts are not available at the time of an owner's service appointment. Owners may contact Ford at 1-866-436-7332.
Campaign 12V353000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleApr 10, 2007
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH ANTILOCK BRAKES (ABS), THE ABS MODULE CONNECTOR MAY HAVE MISSING OR DISLODGED WIRE SEALS. THIS CONDITION COULD ALLOW CONTAMINATION TO ENTER THE MODULE CONNECTOR, CREATING A POTENTIAL FOR AN ELECTRICAL SHORT.
AN ELECTRICAL SHORT MIGHT CAUSE AN ABS MALFUNCTION THAT WOULD ILLUMINATE THE ABS WARNING LIGHT, AND IN SOME CASES, THE MODULE MAY OVERHEAT RESULTING IN BURNING ODOR, SMOKE, AND/OR FIRE. THIS CONDITION COULD OCCUR EITHER WHEN THE VEHICLE IGNITION SWITCH IS IN THE OFF POSITION OR WHILE THE VEHICLE IS BEING OPERATED.
DEALERS WILL INSPECT THE WIRE HARNESS CONNECTOR TO THE ABS MODULE FOR MISSING OR DISLODGED WIRE SEALS, AND REPAIR OR REPLACE THE HARNESS CONNECTOR AS APPROPRIATE. THE DEALER WILL ALSO INSPECT THE CONNECTOR ON THE ABS MODULE AND REPLACE IT IF IT IS FOUND TO BE CORRODED OR DAMAGED. THE RECALL BEGAN ON APRIL 23, 2007. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Campaign 07V156000 on NHTSA.gov
Service brakes, hydraulic, foundation components, master cylinderMar 29, 2007
CERTAIN CARDONE MASTER CYLINDERS WITH PART NUMBERS 10-2925, 10-2987, 10-2987MZA, 10-3083, 11-3015, 11-3042, 11-3044, 11-3045, 11-3047, 11-3064, AND 11-3156, AND WITH DATE CODES LOWER THAN DCA7078 SOLD AS REPLACEMENT EQUIPMENT FOR USE ON THE VEHICLES LISTED ABOVE. THE SEAL ON MASTER CYLINDER CAN FAIL AND LEAK BRAKE FLUID.
LOSS OF BRAKE FLUID CAN RESULT IN POOR BRAKING PERFORMANCE, POSSIBLY RESULTING IN A VEHICLE CRASH.
CARDONE WILL NOTIFY OWNERS AND OFFER TO REPURCHASE ANY DEFECTIVE MASTER CYLINDERS. THE RECALL BEGAN DURING APRIL 2007. OWNERS CAN CONTACT CARDONE AT 1-800-777-4780.
Campaign 07E023000 on NHTSA.gov
Latches/locks/linkages, doors, latchDec 20, 2004
CERTAIN 2004-2005 SPORT UTILITY VEHICLES AND CERTAIN 2001-2003 SPORT UTIITY VEHICLE HAVING REAR LIFTGATE COMPONENTS SERVICED WITH 2004 EQUIVALENT COMPONENTS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, 'DOOR LOCKS AND DOOR RETENTION COMPONENTS.' THE REAR LIFTGATE LATCHING SYSTEM DOES NOT MEET THE INERTIA LOAD REQUIREMENT IN ONE DIRECTION.
IF THE LIFTGATE IS LEFT UNLOCKED, THERE IS THE POTENTIAL THAT IT MAY OPEN DURING A CRASH.
DEALERS WILL REPLACE THE REAR LIFTGATE LATCH RELEASE ROD, THE RELEASE ROD ATTACHMENT CLIP AND THE DOOR HANDLE RETURN SPRING. THE RECALL BEGAN ON MARCH 31, 2005. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V602000 on NHTSA.gov
Vehicle speed control, cablesDec 7, 2004
ON CERTAIN SPORT UTILITY VEHICLES BUILT WITH 3.0L V6 ENGINES, THE ACCELERATOR CABLE MAY PREVENT THE THROTTLE FROM RETURNING TO THE IDLE POSITION.
AN UNEXPECTED INCREASE IN ENGINE IDLE SPEED MAY INCREASE STOPPING DISTANCE AND MAY RESULT IN A VEHICLE CRASH.
DEALERS WILL REPLACE THE ACCELERATOR CABLE. THE RECALL BEGAN ON JANUARY 10, 2005. OWNERS SHOULD CONTACT FORD AT 1-866-436-7332.
Campaign 04V574000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 6, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.0L V6 ENGINES, DURING DECELERATION, THE ENGINE CAN STALL.
SHOULD THE ENGINE STALL, A VEHICLE CRASH COULD OCCUR.
DEALERS WILL REPROGRAM THE POWER CONTROL MODULE (PCM) WITH THE APPROPRIATE CALIBRATION. OWNER NOTIFICATION BEGAN ON APRIL 21, 2004. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V165000 on NHTSA.gov
Representative owner complaints
598 reports, newest first.
Steering, Suspension, Feb 2, 2015
DAUGHTER DRIVING HER VEHICLE HOME FROM WORK NOTICED SEVERE VIBRATION IN FRONT OF VEHICLE AND GRADUAL LOSS OF CONTROL OF STEERING. FOLLOWING DAY, VEHICLE BROUGHT TO REPAIR SHOP FOR INSPECTION. DISCOVERED THAT RIGHT LOWER CONTROL ARM BROKEN. DISCOVERED THAT THERE WAS A MASSIVE RECALL FOR EXACT ISSUE. REMEDY SAID TO BE SUPPORT BRACE/CROSS MEMBER. VEHICLE BROUGHT TO FORD DEALERSHIP FOR REPAIR. RECALL DEVICE INSTALLED, HOWEVER, DEALERSHIP FAILED TO ADVISE VEHICLE OWNER OF ROTTING SUB FRAME IN RIGHT FRONT OF VEHICLE. INSPECTED BY INDEPENDENT AUTO SHOP AFTER INSTALL AND SEVERE ROTTING AND STRUCTURAL DEFECTS FOUND IN RIGHT FRONT SUB FRAME. SUPPORT BRACE SUPPLIED BY RECALL ESSENTIALLY USELESS AS IT BOLTS IN TO ROTTING SUB FRAME. INDEPENDENT SHOP ADVISES THAT VEHICLE IS UNSAFE TO DRIVE FOR BOTH OCCUPANTS AND OTHER DRIVERS DUE TO SERIOUS LIKELIHOOD OF LOSS OF CONTROL. NOTE THAT THERE ARE MULTIPLE COMPLAINTS ON SAME ISSUE. ALSO NOTE THAT A SIGNIFICANT NUMBER, (OVER 50%), OF THESE COMPLAINTS REVEAL SEVERE ROTTING AND STRUCTURAL FAILURE TO RIGHT FRONT SUB FRAME. CONTACTED FORD ABOUT SUB FRAME ISSUES AND CONCERNS AND WAS REFERRED BACK TO FORD DEALERSHIP. ADVISED TO EXPRESS CONCERNS OVER WORKMANSHIP! FORD DEALERSHIP INSTALLED THE REPLACEMENT CROSS MEMBER JUST FINE. BUT THEY BOLTED IT TO A RUSTED DEFECTED SUB FRAME!! COME ON PEOPLE. DO WE HAVE TO WAIT UNTIL SOME YOUNG UNSUSPECTING MOTHER WITH A CAR LOAD OF KIDS LOSES CONTROL OF HER VEHICLE AND HITS A TREE, OR A POLE, OR ONCOMING TRAFFIC BEFORE THE REAL ISSUE IS ADDRESSED? I CAN ONLY IMAGINE THE LAWSUITS!! CERTAINLY HAVE ENOUGH PEOPLE FOR A CLASS ACTION.
Vehicle speed control, Jan 21, 2015
ON 1/19/1993, I EXPERIENCED UNCONTROLLED ACCELERATION IN MY 2003 FORD ESCAPE. I TURNED OFF THE ENGINE AND COASTED TO A STOP. FORTUNATELY, I WAS ON A LOW TRAFFIC ROAD. AFTER TOWING THE ESCAPE TO MY MECHANIC, HE IDENTIFIED THAT THE ACCELERATION CABLE WAS BINDING AGAINST THE ENGINE COVER. AFTER FURTHER IDENTIFYING A RECALL RELATED TO THIS (NHTSA CAMPAIGN NUMBER:12V-353), THE CAR WAS TAKEN TO MY FORD SERVICE CENTER, WHO PERFORMED THE MODIFICATION. UPON PICKING UP THE CAR AFTER REPAIR AND LEAVING THE LOT OF THE FORD SERVICE CENTER, I IMMEDIATELY EXPERIENCED UNCONTROLLED ACCELERATION A SECOND TIME. QUICKLY HITTING THE BREAKS AND PERFORMING A U-TURN BACK INTO THE FORD LOT, I AGAIN TURNED OFF THE ENGINE AND COASTED TO THE GARAGE AREA. THIS TIME I WAS ON A MULTI-LANE ROAD IN A HIGH TRAFFIC AREA DURING 5:00 TRAFFIC AND SUFFERED NEAR COLLISION WITH MULTIPLE OTHER CARS. UPON INVESTIGATING THE CAUSE WITH THE SERVICE PERSONNEL, WE OBSERVED THAT THE CRUISE CONTROL CABLE HAD COME LOOSE AND BOUND WITH THE ACCELERATION CABLE, RESULTING IN THE UNINTENDED ACCELERATION. ON MULTIPLE ATTEMPTS TO RECONNECT THE CRUISE CONTROL CABLE, IT BECAME APPARENT THAT IT WOULD EASILY COME LOOSE AND BIND AGAIN WITH THE ACCELERATION CABLE. THE CRUISE CONTROL CABLE WAS DISCONNECTED AND FIXED INTO LOCATION AWAY FROM THE ACCELERATION CABLE. THE DEALER DID NOT KNOW OR RECOMMEND ANY OTHER METHOD TO FIX THE PROBLEM. MY OBSERVATION IS THAT THERE WAS SIGNIFICANT WEAR ON THE CRUISE CONTROL CABLE CONNECTION, POSSIBLY AS A RESULT OF THE INTERFERENCE CONDITION WITH THE THROTTLE COVER. THE CURRENT FORD RECALL DOES NOT APPEAR TO ADEQUATELY CORRECT THE PROBLEM OR LOOK FOR THIS ADDITIONAL PROBLEM. *TR
Air bags, Dec 31, 2014, crash
2003 FORD ESCAPE XLT. AIRBAGS DIDN'T DEPLOY WHEN THE CONSUMER HIT A DEER. *TA THE CONSUMER STATED THE FRONT OF THE VEHICLE CAVED IN, UPON IMPACT. *JB
Structure, Dec 29, 2014
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT NOTICED THAT THE SUBFRAME WAS FRACTURED. THE DEALER DIAGNOSED THAT THE SUBFRAME NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 116,994. UPDATED 3/12/15*CN UPDATED 9/11/2017*CN
Steering, Suspension, Dec 23, 2014
WHILE BACKING OUT OF DRIVE FELT AN UNUSUAL TUG OF STEERING WHEEL, AND STEERING WHEEL WAS ROTATED APPROX. 30 DEGREES. DROVE IT TO REPAIR SHOP WHERE THEY DISCOVERED THE LOWER CONTROL ARM HAD RUSTED AWAY FROM THE SUBFRAME MOUNT AND THE SUBFRAME WAS SIGNIFICANTLY RUSTED. ALSO WAS NOTIFIED OF SAFETY RECALL 14S02. MADE APPOINTMENT AND SLOWLY DROVE VEHICLE TO FORD DEALERSHIP TO HAVE RECALL ADDRESSED. DEALERSHIP REPLACED ONLY SUB FRAME CROSSBRACE AS DIRECTED BY FORD MOTOR CO. SUBFRAME IS STILL RUSTED IN OTHER AREAS SURROUNDING NEWLY INSTALLED CROSSBRACE AND UNSAFE TO DRIVE. DEALERSHIP WANTED OVER $2000 TO REPLACE SUBFRAME. *TR
Suspension, Structure, Dec 9, 2014
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT HEARD A CONSTANT NOISE COMING FROM THE FRONT OF THE VEHICLE NEAR THE WHEELS. THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE). THE DEALER PROVIDED THE RECALL REMEDY OF A NEWLY DESIGNED CROSS BRACE AS AN INTERIM REPAIR, BUT THE NOISE FAILURE RECURRED. WITHIN THREE MONTHS, THE POWER STEERING FAILED. THE FRONT PASSENGER SIDE WHEEL WAS LEANING DUE TO THE FACT THAT THE LOWER CONTROL ARM FRACTURED. THE SUBFRAME WAS RUSTED TO THE POINT OF CORROSION. THE DEALER WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP FOR DIAGNOSTIC TESTING. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Suspension, Structure, Nov 29, 2014
SEEMS WE OWN A FORD ESCAPE 2003 WHICH NEEDS A CROSS BRACE FOR THE SUB FRAME. THE REASON FOR THE RECALL IS THAT THE SUB FRAME CORRODES AND THE BRACE WILL KEEP THE TWO SIDES FROM BREAKING APART AND SPLITTING THEM INTO TWO HALVES. THAT IS BECAUSE IT CAN RUST AND BREAK. THE TOP OF THE SUB FRAME OF THE FORD ESCAPE IS RUSTED AND LOOKS VERY UNSAFE. FORD WOULD NOT REPLACE THE WHOLE SUB FRAME BECAUSE IT DOES NOT EFFECT WHERE THEY CAN ATTACH THE BRACE. PROBLEM SOLVED FORD WILL NOT COVER THE TOP OF THE SUB FRAME ONLY THE BOTTOM WHERE THE BRACE IS INSTALLED. QUESTION 1: WOULD YOU OR THE OWNER OF THE FORD CORP HAVE HIS DAUGHTER AND/OR HIS GRAND DAUGHTER DRIVE DOWN RTE. 495 DOING 65 MPH WITH A RUSTED-OUT TOP SUB FRAME? QUESTION 2: I HAVE A BRAND NEW FORD ESCAPE 2014. HOW LONG ARE THE IRON FRAME PARTS OF THE CAR GOOD? SHOULD I SELL IT AT 5 YEARS OR 6? I KNOW THAT 10 YEARS IS TOO LONG. *TR
Fuel/propulsion system, Nov 17, 2014
FUEL TANK STRAP BROKE. STRAP FAILURE RESULTED IN EXHAUST SYSTEM SUPPORTING FUEL TANK. STRAP FAILURE DUE TO CORROSION. PHOTOS AVAILABLE....UPDATED12/17/14 *BF UPDATED 9/29/2015*JS *TR
Steering, Nov 10, 2014
SEVERE CORROSION CAUSED STEERING FAILURE. I HAD TAKEN THE CAR IN JUNE 2014 FOR RECALL FROM FORD MOTOR COMPANY THAT SEVER CORROSION MAY CAUSE STEERING FAILURE. THEY INSTALLED A NEW BRACKET. APPARENTLY THE NEW BRACKET DID NOT HELP BECAUSE IT STILL FAILED 6 MONTHS LATER. LOVE DRIVING A CAR YOU CAN NOT STEER SAFELY. FORD WILL NOT TAKE ANY RESPONSIBILITY TO ACTUALLY MAKE THEIR CAR SAFE. IT IS HEADING TO THE JUNKYARD WITH 46,000 MILES ON IT. CASE 5501030 DENIED BY FORD. IF YOU ARE DRIVING AN ESCAPE, LOOK OUT. IT WILL FAIL AND FORD WILL DO NOTHING TO HELP YOU. YOU MAY DIE. *TR
Vehicle speed control, Nov 4, 2014
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE DRIVING 55 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY AND NO INDICATOR LIGHTS ILLUMINATED. THE ENGINE RPMS WENT FROM 800 TO 4,000 IN ONE DAY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Structure, Oct 27, 2014
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 15 MPH, THE SUBFRAME FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SUBFRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.
Suspension, Oct 25, 2014
I TOOK MY 2003 FORD ESCAPE TO DEALER TO HAVE CROSS BRACE PUT ON DUE TO RECALL. I KNOW MORE THAN LEFT THEIR PARKING LOT AND NOTICE CAR DRIVING FUNNY. EVER SINCE BEING PUT ON I HAVE TO REPLACE CONTROL ARM ON PASSENGER FRONT, NEW TIRES AND 2 ALIGNMENTS. NOW I HAVE TO HAVE CV JOINTS REPLACED BECAUSE OF EXCESSIVE VIBRATION. I CALLED THE DEALER AND COMPLAINED ABOUT CAR DRIVING FUNNY THEY BASICALLY TOLD ME ITS NOT THERE FAULT. I HAVE SOAKED ALMOST $1000 IN REPAIRS DUE TO CROSSBAR BEING PUT ON MY CAR. THIS NEEDS TO BE FIXED THERE ARE FLAWS IN THE CROSS BRACE BEING INSTALLED ON CARS. I HAVE HAD VEHICLE FOR ALMOST 3 YEARS WITH NO PROBLEMS AND SINCE DEALER MESSED WITH MY CAR I HAVE HAD NOTHING BUT PROBLEMS. *TR
Suspension, Sep 29, 2014
SEPARATION OF THE LOWER CONTROL ARM FROM THE SUB-FRAME CAUSING HARD STEERING AND LOSS OF PROPER CONTROL. *TR
Steering, Structure, Sep 18, 2014
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE: FRAME AND MEMBERS). THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE IT REPAIRED ACCORDING TO THE RECALL. THE MECHANIC INSTALLED A NEWLY DESIGNED REINFORCEMENT CROSS-BRACE; HOWEVER, THE MECHANIC COULD NOT COMPLETE A FRONT END ALIGNMENT DUE TO AN EXCESSIVE AMOUNT OF CORROSION PRESENT. THE FRONT END ALIGNMENT WAS AN ENFORCED PROCEDURE PER THE MANUFACTURER, WHICH WAS INCLUDED IN THE REMEDY FOR THE RECALL. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT NOTHING COULD BE DONE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE LISTED IN THE RECALL; HOWEVER, THE STEERING BECAME AFFECTED DUE TO THE RECALL. THE FAILURE MILEAGE WAS UNKNOWN.
Suspension, Structure, Sep 11, 2014
ON JUNE 9 2014, I TOOK MY ESCAPE TO THE FORD DEALER TO HAVE RECALL 14S02 PERFORMED. WE HAD RECENTLY PURCHASED THE CAR AND HAD GOTTEN THE RECALL NOTICE. THE SERVICE WRITER CALLED ME TO SAY THAT "THE CAR WASN'T SAFE TO DRIVE" BECAUSE OF THE RUST SPOTS THAT HAD EATEN THROUGH THE ENGINE CRADLE. HE WARNED ME THAT IF THIS WENT UNREPAIRED, THE FRAME COULD COLLAPSE UNDER THE WEIGHT OF THE ENGINE. HE REASSURED ME THAT HE WAS WORKING WITH FORD TO REPLACE THE ENGINE CRADLE AS PART OF THE RECALL. HE TOOK PICTURES (TWICE) OF THE CAR AND SUBMITTED THEM AND A REQUEST TO FORD FOR THE REPAIR. ON JULY 13 2014, MORE THAN A MONTH LATER, THE SERVICE WRITER LET ME KNOW THAT FORD HAD REJECTED THE REPAIR CLAIM, SAYING THAT "THEY DIDN'T THINK THE RUST WAS SIGNIFICANT, IT WAS SURFACE RUST, AND THE CAR WAS ACTUALLY SAFE TO DRIVE." THE DEALER INSTALLED A BRACKET ACROSS THE BOTTOM OF THE RUSTY CRADLE. I UNDERSTAND THAT THE BRACKET IS PART OF THE RECALL. I PICKED THE CAR UP ON JULY 14 2014 AND WAS TOLD THAT IT WAS SAFE AND NOT TO WORRY ABOUT THE RUST. WE SUBSEQUENTLY SPENT OVER $1,500 MAKING OTHER REPAIRS TO THE CAR, BELIEVING IT WAS A GOOD INVESTMENT. LESS THAN 2 MONTHS LATER, ON SEPTEMBER 5 2014, MY DAUGHTER EXPERIENCED A CATASTROPHIC FAILURE OF THE ENGINE CRADLE, BENDING THE DRIVE AXLE ON THE PASSENGER SIDE AND RENDERING THE CAR UNABLE TO DRIVE. THE SERVICE WRITER HAD BEEN CORRECT, IT WAS UNSAFE TO DRIVE AND IT DID FAIL. WE HAD THE CAR TOWED TO THE NEAREST DEALER. ON SEPTEMBER 9 2014, I WAS TOLD THAT FORD HAD AGAIN REJECTED THE CLAIM TO REPAIR THE (BROKEN) ENGINE CRADLE. THIS TIME, THE REASON GIVEN WAS "THEY HAD ALREADY DONE THE RECALL" THAT WAS MEANT TO ADDRESS THE CRADLE DAMAGE FROM RUST. I HAVE APPEALED THE REJECTION THROUGH FORD CUSTOMER CARE AND THROUGH THE SPECIAL SERVICES GROUP AND THEY CONTINUE TO REJECT THE REPAIR. I WOULD LIKE FORD TO REPAIR THE VEHICLE AT THEIR EXPENSE. *TR
Structure, Sep 10, 2014
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. AFTER THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE), IT WAS DISCOVERED THAT THE FRONT PASSENGER SIDE SUBFRAME WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 164,429. UPDATED 10/01/14 *BF UPDATED 1/7/2015 *JS
Suspension, Structure, Sep 9, 2014
THIS VEHICLE IS PART OF THE FORD RECALL 14S02 (NHTSB #14V165000 ). I HAD THE RECALL DIRECTED CROSS-BRACE INSTALLED IN JUNE 2014 (3 MONTHS AGO). I WAS TURNING A CORNER AT ABOUT 5-10 MPH, HEARD A POP IN THE RIGHT FRONT OF THE CAR AND THEN HEARD A SCRAPING SOUND AND HAD DIFFICULTY STEERING. I HAD THE VEHICLE TOWED TO THE DEALERSHIP WHO FOUND THAT THE CROSS-BRACE HAD FAILED BECAUSE THE SUBFRAME GAVE WAY. I WAS TOLD THAT THE BRACE WAS ONLY TO PROVIDE AN ENVELOPE OF SAFETY IF THE SUBFRAME FAILED BUT IT WAS NOT MEANT TO PREVENT FRAME FAILURE OR CORRECT FRAME WEAKNESS. I WAS ALSO TOLD THAT THE SUBFRAME REPAIR WAS NOT COVERED AS PART OF THE RECALL AND THAT THE REPAIR WOULD COST ABOUT $2000. I DON'T THINK THAT A QUALITY VEHICLE WOULD HAVE A FRAME FAILURE AFTER ONLY 10 YEARS. I THINK THIS IS A DESIGN FLAW AND THAT SIMILAR TO TOYOTA, FORD IS TRYING TO SAY THEY PUT IN A FIX BUT NOT REALLY FIX THE REAL PROBLEM. I BELIEVE THAT MY FRAME WAS SEVERELY WEAKENED BEFORE THE CROSS-BRACE WAS INSTALLED AND THAT THE SUBFRAME SHOULD HAVE BEEN REPLACED INSTEAD OF THE PATCH FIX DESIGNED IN THE RECALL WHICH FORD ADMITTED TO ME WAS ONLY TO HELP PREVENT INJURIES, NOT TO FIX A KNOWN DESIGN PROBLEM. YOU WOULD THINK THE MECHANICS WOULD WANT TO PROTECT CUSTOMERS FROM POTENTIALLY LETHAL STRUCTURAL FAILURES. MAYBE THEY DO BUT MANAGEMENT IS ONLY CONCERNED WITH PROFITS. FAILING TO STAND BEHIND THE QUALITY OF THEIR PRODUCT WILL COST FORD; THEY CERTAINLY HAVE LOST ME. *TR
Vehicle speed control, Engine, Sep 4, 2014
AS I WAS DRIVING, I PRESSED THE ACCELERATOR APPROXIMATELY 3/4 OF THE WAY TO PASS A VEHICLE. WHEN I RELEASED THE PEDAL- THE VEHICLE CONTINUED TO ACCELERATE. I WAS EVENTUALLY ABLE TO GET THE VEHICLE TO STOP AFTER PLACING THE TRANSMISSION IN NEUTRAL AND FIRMLY APPLYING THE BRAKES. AS I CAME TO A STOP, THE VEHICLE WAS BEGINNING TO SMOKE, AND I FEARED IT WAS GOING TO CATCH ON FIRE. I IMMEDIATELY EXITED THE VEHICLE, AND THE ENGINE WAS STILL RUNNING AT FULL THROTTLE. AFTER SEVERAL MINUTES, THE VEHICLE BEGAN TO SMOKE WORSE AND THEN I HEARD A LOUD BANG. THE VEHICLE MOTOR STOPPED AND A LARGE PUDDLE OF OIL AND METAL WAS ON THE GROUND UNDER THE VEHICLE. I HAVE SINCE LEARNED THAT THERE IS AN ACTIVE RECALL FOR THIS EXACT PROBLEM FROM FORD DUE TO A THROTTLE CABLE STICKING. FORD HAS REFUSED TO REPAIR THE ADDITIONAL DAMAGE CAUSED TO MY VEHICLE CAUSED BY AN ACTIVE RECALL. *TR
Electrical system, Engine, Sep 3, 2014
MY 2003 FOR ESCAPE REFUSES TO START AFTER BEING DRIVEN UNTIL SEVERAL HOURS IF NOT DAYS LATER. I HAVE REPLACED THE STARTER TWICE THE FIRST TIME IT WORKED FOR 2 MONTHS AND IT DID IT AGAIN ON 9-2-14 REPLACED THE STARTER AGAIN AND IT WILL NOT START STILL THERE IS NO POWER GOING TO ANY OF THE ELECTRICAL PARTS IN THE ENGINE COMPARTMENT AND THERE IS A STRONG SMELL OF FUEL. I HAVE REPLACED ALL RELAYS AND FUSES AND STILL NOTHING. I WAS STRANDED WITH MY 5 MONTH OLD AND 16 MONTH OLD IN 100 DEGREE WEATHER. *TR
Steering, Structure, Aug 28, 2014
AT A SLOW SPEED, STEERING ALL OF THE SUDDEN BECAME ERRATIC. IT COULD NOT BE DRIVEN, SO MY LOCAL DEALER TOOK A LOOK AT IT. HE IS A CERTIFIED FORD MECHANIC. HE SAID THE SUBFRAME WAS DAMAGED AND IT WAS DIRECTLY RELATED TO THE RECALL #14S02 WHICH IS FOR A CROSSBAR TO THE SUBFRAME DUE TO A POTENTIAL LOSS OF STEERING. WE HAD TO HAVE IT TOWED TO THE ONLY FORD DEALERSHIP IN OUR AREA, ONEONTA FORD. THE PUT THE CROSSBAR IN AND PERFORMED ONLY THE SPECIFIC RECALL WORK. THEY ARE TELLING ME NOW THAT IT STILL CANNOT BE DRIVEN AS THE SUBFRAME IS DAMAGED. THIS IS DIRECTLY RELATED TO THE ISSUE AND THE RECALL. I DON'T FEEL I SHOULD HAVE TO PAY FOR THIS. ONEONTA FORD IS NOT DOING THE RIGHT THING. *TR
Structure, Aug 28, 2014
2003 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO LOWER CONTROL ARM CORROSION RECALL NOTICE PROBLEMS. *SMD THE DEALER INFORMED THE CONSUMER, THE PARTS WERE NOT AVAILABLE AND THAT WAS IN MAY. THE DEALER STATED TO CALL BACK IN JULY. TO DATE, THE RECALL HAS NOT BEEN FIXED. THE CONSUMER REFERENCED RECALL # 14V165000. *JB
Suspension, Aug 25, 2014
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V165000 (SUSPENSION); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Structure, Aug 14, 2014
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THAT THE REAR DRIVER SIDE INTERIOR DOOR WAS CORRODED AND AS A RESULT, EXHAUST FUMES WERE EMITTING INTO THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Steering, Suspension, Aug 7, 2014
DRIVING VEHICLE AND HEARD A LOUD POP AND SUDDEN LOSS OF STEERING. LIMPED THE VEHICLE HOME AND TOOK TO DEALER WHO CONTACTED FORD FOR FURTHER INSTRUCTIONS. THEY INSTALLED A CROSS BRACE THAT DOES NOT FIX THE PROBLEM. FORD WILL NOT DO ANYTHING TO THE SUBFRAME BECAUSE IT HAS NOT FULLY DETACHED. THERE IS NO STEERING CONTROL AT ALL OVER 15MPH AND IN THEIR EYES IT IS SAFE TO DRIVE. SERVICE MANAGER AT THE LOCAL DEALERSHIP DROVE THE VEHICLE AND EXPERIENCED FOR HIMSELF THAT THERE IS NO CONTROL OVER THE VEHICLE. THE RECALL HAS NOT FIXED THE PROBLEM AT ALL. *TR
Structure, Aug 4, 2014
2003 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO WAITING FOR VEHICLE PARTS TO COME IN. *SMD