2007 Ford Escape
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 393 owner complaints filed for this model year. This is the 20th highest complaint count among 26 Escape model years with reports.
Of the 2007 reports, 16 involved a crash and 3 involved a fire. 9 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, automatic transmission, lever and linkage, floor shiftSep 29, 2015
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Campaign 15V606000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Hybrid propulsion systemSep 3, 2014
Ford Motor Company (Ford) is recalling certain model year 2005-2008 Ford Escape hybrid electric vehicles manufactured October 13, 2003, to June 20, 2008, and 2006-2008 Mercury Mariner hybrid electric vehicles manufactured June 10, 2005, to June 20, 2008. The coolant pump for the hybrid system may fail resulting in the hybrid electronics overheating.
If the hybrid electronics system overheats, it may shut down the powertrain, resulting in a stall-like condition, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect and replace the original Motor Electronics Coolant (MEC) Pump with an improved brushless pump, free of charge. The recall is expected to begin on October 27, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S19.
Campaign 14V526000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Representative owner complaints
393 reports, newest first.
Electrical system, Oct 14, 2014
THE DOOR AJAR LIGHT COMES AND BEEPS WHILE THE OVERHEAD LIGHT COMES ON AND OFF WHILE I AM DRIVING FOR NO REASON. SOMETIMES IT CONTINUES FOR A FEW MINUTES AND OTHER TIMES IT GOES ON AND ON UNTIL I STOP THE CAR AND SLAM ALL THE DOORS ON MY CAR SHUT. MY CAR ALARM ALSO GOES OFF ALL BY ITSELF FOR NO REASON, PROBABLY RESULTING FROM THIS SAME PROBLEM. I UNDERSTAND FROM ONLINE POSTS THAT THIS IS A COMMON OCCURRENCE WITH FORD VEHICLES. THIS PROBLEM SHOULD BE ADDRESSED BY FORD. *TR
Electrical system, Seat belts, Sep 30, 2014
TL* THE CONTACT OWNS A 2007 FORD ESCAPE. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO REMOVE FROM THE IGNITION ON SEVERAL OCCASIONS. THE CONTACT HAD TO TURN THE STEERING WHEEL AND MANEUVER THE KEY FROM THE OFF TO ON POSITION FREQUENTLY IN ORDER TO MOVE THE KEY AND START THE VEHICLE. THE CONTACT ALSO INDICATED THAT THE DRIVER SIDE SEAT BELT BECAME STUCK MULTIPLE TIMES. THE BELT HAD TO BE ADJUSTED TO GET OUT OF THE SEAT BELT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
Suspension, Structure, Sep 25, 2014
TL* THE CONTACT OWNS 2007 FORD ESCAPE. THE CONTACT STATED THE REAR DRIVER AND REAR PASSENGER SIDE WHEEL WELLS WERE CORRODED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE ISSUE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 40,000. UPDATED 11/12/14*LJ THE CONSUMER STATED THERE WAS A KNOCK COMING FROM THE REAR OF THE VEHICLE. UPDATED 02/03/15
Power train, Sep 1, 2014
I WAS COMING TO A RED LIGHT AND STARTED TO SLOW DOWN. AT FIRST I HEARD A SQUEALING SOUND AS IF A BELT WAS HAVING A PROBLEM. THEN I WAS ABLE TO BRING THE CAR TO A STOP. THE LIGHT TURNED GREEN AND I STARTED TO ACCELERATE TO CROSS THE INTERSECTION. I STARTED TO MAKE A TURN AND AS I WAS DOING THIS THE FORD ESCAPE ON ITS OWN STARTED TO ACCELERATE. I TRIED TO BRAKE, HOWEVER, THE CAR JUST CONTINUED TO LUNGE FORWARD. BY THAT TIME I WAS IN A PARKING LOT AND PUSHED ON THE BRAKES AS HARD AS I COULD WHILE THE CAR CONTINUED TO ACCELERATE AND TURNED THE CAR OFF. AT THAT POINT IT COMPLETELY STOPPED. I THEN CALLED A TOWING COMPANY AND THEY TOWED IT TO THE NEAREST FORD DEALERSHIP. I HAVE NOW BEEN TOLD THAT THE CAR HAS AN INTERNAL TRANSMISSION MALFUNCTION. THEY HAVE ALSO SAID IT WILL BE THERE FOR ABOUT 3 TO 4 WEEKS. *TR
Engine, Fuel/propulsion system, Aug 22, 2014
ON A TRIP FROM CINCINNATI OH TO BLOOMINGTON IN, ROUGHLY 140 MILES, THE CHECK ENGINE LIGHT CAME ON SEVERAL TIMES WITH NO APPARENT DRIVEABILITY ISSUES. THE RETURN TRIP A FEW HOURS LATER, HOWEVER, ON A BUSY HIGHWAY AT 75 MPH THE VEHICLE SUDDENLY LOST POWER SHOWING THE MESSAGE "PULL OVER SAFELY IMMEDIATELY". IT WAS DIFFICULT TO NAVIGATE TO THE SHOULDER WITHOUT POWER, AND VERY FRIGHTENING. AFTER A FEW MINUTES I WAS ABLE TO START AND RUN THE VEHICLE AGAIN FOR ABOUT 10 MINUTES BEFORE EXPERIENCING THE POWER LOSS AGAIN. AFTER A TOW AND OIL CHANGE I WAS SENT ON MY WAY ONLY TO HAVE THE SAME ISSUE AGAIN SEVERAL TIMES BEFORE GETTING ANOTHER TOW ALL THE WAY HOME. THIS HAS HAPPENED SEVERAL TIMES SINCE, ONLY AT HIGHWAY SPEEDS, ALWAYS DANGEROUS AND SCARY. THE DEALER IS REPLACING THE MERC PUMP AND A COUPLE OTHER ITEMS FOR A COST OF OVER 1200.00. THIS SHOULD BE A RECALL ISSUE--SO MANY COMPLAINTS ALREADY LODGED AND SUCH A DANGEROUS SITUATION. *TR
Electrical system, Engine, Aug 9, 2014
AFTER DRIVING APPROXIMATELY 10 MINUTES ON THE FREEWAY, A "STOP SAFELY NOW" MESSAGE CAME UP (WITHOUT ANY OTHER WARNING) AND OUR CAR STARTED TO LOSE POWER AND SPEED IMMEDIATELY. I WAS IN THE CARPOOL LANE AND THE FLOW OF TRAFFIC ON THE 210 FREEWAY WAS AROUND 70 MPH. I HAD TO CUT ACROSS 4 LANES OF TRAFFIC AND WAS BARELY ABLE TO MAKE IT BEFORE MY CAR LOST POWER COMPLETELY. THIS IS THE THIRD TIME THIS HAS HAPPENED TO MY HUSBAND OR I IN THE PAST YEAR. (EACH SITUATION WAS SIMILAR TO THIS ONE?AND EQUALLY DANGEROUS ESPECIALLY BECAUSE THERE IS ZERO WARNING). THE CAR STARTED UP AGAIN IMMEDIATELY AND I WAS ABLE TO EXIT THE FREEWAY BEFORE IT HAPPENED AGAIN A FEW MINUTES LATER ON SIDE STREETS. I BELIEVE THIS IS RELATED TO THE HYBRID COOLANT PUMP DEFECT THAT I HAVE SEEN OTHERS WRITING ABOUT ONLINE?ALL OF THE DESCRIPTIONS OF THE ENGINE FAILURE ARE SIMILAR. THIS NEEDS TO BE RECALLED BEFORE SOMEONE IS KILLED. FORD NEEDS TO STEP UP AND TAKE RESPONSIBILITY! *TR
Engine, Jul 25, 2014
FIRST SIGN OF TROUBLE WAS AN ALERT ON THE DASH READING ?STOP SAFELY NOW!? AND THE VEHICLE POWER (ENGINE) CUT OUT. *TR
Other or unspecified, Jul 24, 2014
ORIGINAL OWNER STATED THAT AFTER SHE HAD HAD THE CAR ABOUT 18 MONTHS IT HAD JUST STOPPED ON HER SEVERAL TIMES WHEN SHE WAS ON THE HIGHWAY WITH AND WITHOUT THE WARNING LIGHT COMING ON FIRST. THE VEHICLE WAS CHECKED OUT BY A FORD AGENCY IN VIRGINIA AND THEY COULD NOT FIND A PROBLEM. APPARENTLY, IT HAD HAPPENED SEVERAL TIMES AGAIN BETWEEN 2010 AND 2013, IT WAS CHECKED OUT BY A PENNSYLVANIA FORD DEALERSHIP AND AGAIN, THEY FOUND NOTHING WRONG. SHE STOPPED DRIVING IN 2013 THE CAR WAS SOLD TO A FRIEND WHEN IT HAD ABOUT 127,000 MILES ON IT. AFTER USING IT FOR ABOUT 3000 MILES AND SEVERAL MONTHS WHILE ON A HIGHWAY GOING ABOUT 60MPH THE WARNING LIGHT TO PULL OVER AT ONCE CAME ON. HE DID, TURNED THE ENGINE OFF ,WAITED 10 MINUTES AND STARTED IT UP AGAIN. HE THEN PROCEEDED ANOTHER 20 MILES OR SO AND THE SAME THING HAPPENED. THE LOCAL FORD DEALERSHIP THEN SAID THAT THE "MOTOR ELECTRONICS COOLING PUMP" WAS DEFECTIVE AND NEEDED TO BE REPLACED. APPARENTLY, IT IS A COMMON PROBLEM. MY QUESTION IS THAT IF IT IS SUCH A COMMON PROBLEM, "WHY HASN'T THERE BEEN A RECALL?" THIS IS POTENTIALLY EXTREMELY DANGEROUS! WHY SHOULD THE CUSTOMER HAVE TO PAY OVER $800 TO HAVE A KNOWN DEFECTIVE PART REPLACED? I FEEL THAT FORD HAS BEEN GROSSLY NEGLIGENT IN NOT ACTING ON THIS.
Electrical system, Engine, Jul 19, 2014
I WAS DRIVING ALONG A FAIRLY BUSY HIGHWAY IN PENNSYLVANIA. THE ENGINE ALL OF SUDDEN STOPPED AND THIS IS VERY DANGEROUS IN BUSY TRAFFIC. LUCKILY WE WERE ABLE TO PULL OVER AND WAITED FOR THE CAR TO COOL. IT RESTARTED AND THEN AGAIN DID THE SAME THING SEVERAL MILES DOWN THE ROAD. THIS HAPPENED AGAIN ON 19 JULY 2014 ALONG SMALL TOWN ROAD NOT FAR FROM HOME. THE CAR WAS BARELY WARM. WE HAD REPLACED THE BATTERY PACK AIR FILTER ON 17 JULY 2014, THINKING THAT THIS MAY HAVE CAUSED THE PROBLEM. THERE IS 'STOP SAFELY NOW 'MESSAGE THAT APPEARS JUST BEFORE IT SUDDENLY STOPS. THIS IS A VERY DANGEROUS SITUATION, I CAN'T BELIEVE THAT SOMEONE HAS NOT DONE A RECALL ON THIS. *TR
Service brakes, Jul 18, 2014
ON FRIDAY JULY 18TH 2014 @ 5:42 PM I WAS DRIVING MY SUV AND I GOT 3 ERRORS 1. THE ABS LIGHT CAME ON 2. THE BRAKE LIGHT CAME ON AND 3. THE INFORMATION PANEL SAID SERVICE BRAKE SYSTEM. WHEN I GOT OFF THE FREEWAY I NOTICED MY BREAKS WERE NOT RESPONDING I IMMEDIATELY PUT THE CAR ON NEUTRAL PUT MY HAZARD LIGHTS ON AND PULLED THE HAND BREAK WHICH HAD NO EFFECT. I PUMPED THE BREAKS AND NO RESPONSE FROM THE CAR, I TOOK OFF THE HAND BREAK AND TRIED IT AGAIN AND THEN CAR WAS STILL NOT RESPONDING. THE CAR FINALLY STOPPED SINCE THE EXIT WAS UPHILL, I USED MY PHONE TO CHECK THE ERROR CODES SINCE I HAVE AN OBD2 CODE READER AND THE 2 FOLLOWING CODES CAME UP 1.GENERIC OBD ERROR CODE DETAILS FOR U0418 INVALID DATA RECEIVED FROM BRAKE SYSTEM CONTROL MODULE 2. MAZDA OBD ERROR CODE DETAILS FOR U2023 ABNORMAL MESSAGE FROM PCM I SHUT THE CAR DOWN AND IMMEDIATELY TURN IT BACK ON AND THE ERRORS STILL CAME UP I TRIED TO DRIVE A FEW FEET TO TEST THE BREAKS BUT THERE WAS NO RESPONSE, I THEN SHUT THE CAR DOWN AGAIN FOR 3 MINUTES THEN TURNED IT BACK ON AND ALL ERRORS WHERE GONE AND MY BREAKS WORKED. I WAS ABLE TO DRIVE MY CAR HOME WITHOUT ANY FURTHER INCIDENTS. *TR
Fuel system, Gasoline, Power train, Engine, Jul 16, 2014
O/D LIGHT CAME ON SUDDENLY. WAS DRIVING AT 40MPH. I COULD FEEL IT DROPPING OUT OF GEAR, BEING SLOW TO ACCELERATE AND IT WOULD REV PERIODICALLY. I CALLED FORD CORPORATE, THEY TOOK DOWN THE COMPLAINT BUT OTHER THAN THAT; NOTHING. WE DID A SIMPLE GOOGLE SEARCH 'FORD ESCAPE 2007 O/D LIGHT' AND IMMEDIATELY SAW AT LEAST SIXTY COMMENTS THAT ALL DETAILED THE EXACT SAME PROBLEM (WHICH IS CATASTROPHIC FAILURE. THE REP FROM FORD HAD NEVER HEARD OF THIS BEFORE, WHICH IS ODD CONSIDERING THE NUMBER OF PEOPLE WHO ALL HAVE FORD ESCAPE'S & ALL ARE 07. SOMETHING IS VERY WRONG & A RECALL SHOULD'VE ISSUED. *TR
Power train, Jul 13, 2014
I WAS DRIVING TO A FRIENDS HOUSE AND 2ND GEAR AND FOURTH GEAR STARTED NOT TO ENGAGE ONLY 2ND GEAR WOULD AT 4,000 RPMS. 4TH GEAR WILL NOT ENGAGE AT ALL THE CAR HAS ONLY 119,235 MILES AND I HAVE KEPT GOOD SERVICE ON IT. I HAD THE FLUID FLUSHED AND STILL DID NOT FIX THE PROBLEM. I SPOKE TO A PERSON THAT SAID THAT THEY WILL TRY TO FLASH THE COMPUTER. HOPE IT WORKS I ALSO HOPE THAT I DON'T END UP IN AN ACCIDENT ON THE ROAD BECAUSE THE GEAR LUNCHES INTO 2ND CAUSING THE TRUCK TO JERK FORWARD. *TR
Steering, Jul 9, 2014
WHILE PULLING INTO A PARKING SPACE, MY CAR SUDDENLY BECAME EXTREMELY DIFFICULT TO STEER. THE YELLOW WRENCH LIGHT LIT UP, AND THE DIGITAL READ-OUT SAID TO SERVICE THE POWER STEERING. I TOOK THE CAR TO THE DEALER TWO DAYS AGO. THEY ARE STILL TRYING TO PINPOINT THE PROBLEM. THEY ARE NOW REPLACING THE MODULE, BUT ADVISED THAT MAY NOT WORK; IF IT DOES NOT, THEY SAY THE STEERING RACK WILL NEED TO BE REPLACED. I AM AWARE OF FORD'S RECENTLY ANNOUNCED RECALL OF 2008 AND LATER ESCAPES FOR POWER STEERING FAILURES. AFTER DISCUSSING THAT WITH THE DEALER, I CALLED FORD CUSTOMER SERVICE AND SPOKE WITH A REPRESENTATIVE. HE SAID MY CAR IS NOT COVERED BY THE RECALL. I TOLD HIM I UNDERSTOOD THAT, BUT PERHAPS THEIR RECALL SHOULD BE EXPANDED. HE ASKED WHY I WAS CALLING, AND I SAID THE DEALER HAD TOLD ME TO CALL AND START THE CLAIMS PROCESS. AT FIRST, HE TOLD ME THERE WAS NO CLAIM I COULD MAKE BECAUSE THE RECALL DOESN'T COVER MY CAR, BUT ULTIMATELY GAVE ME A CASE NUMBER. (I DON'T KNOW IF HE ACTUALLY A CLAIM OR JUST GAVE ME A NUMBER TO GET ME OFF THE PHONE.) *TR
Power train, Structure, Jul 7, 2014, crash
NOISES/SQUEAKING AT CERTAIN SPEEDS. SEVERAL COLLISIONS DUE TO STOP TIMING BEING OFF. MOST RECENTLY RATTLING, HIGH PITCHED SCREECHING FOLLOWED BY FAILURE TO ACCELERATE, BURNING SMELL, AND COMPLETE ELECTRICAL FAILURE. *JS
Electrical system, Jul 3, 2014
I WAS DRIVING IN SAN DIEGO COUNTY FROM THE CITY OF CHULA VISTA TO THE CITY OF SANTEE ON INTERSTATE 5 GOING NORTH AT 65 MPH WHEN THE FORD ESCAPE HYBRID 2007 SUDDENLY SHUT OFF IN THE MIDDLE OF THE FREEWAY. A MESSAGE APPEARED ON THE DASHBOARD SAYING, "SAFELY PULL TO THE SIDE OF THE ROAD". FORTUNATELY TRAFFIC WAS NOT HEAVY AND I WAS ABLE TO COAST TO THE EMERGENCY LANE UNTIL HELP COULD ARRIVE. THIS IS VERY DANGEROUS AND SOMETHING SHOULD BE DONE ABOUT IT. *TR
Service brakes, Hydraulic, Electrical system, Jul 2, 2014
TL* THE CONTACT OWNS A 2007 FORD ESCAPE HYBRID. THE CONTACT STATED THAT THE ABS AND BRAKE LIGHT INDICATORS ILLUMINATED INTERMITTENTLY. THE DEALER STATED THAT THERE WAS INTERNAL ABS CONTROL MODULE AND HCU FAILURE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 86,600.
Suspension, Jun 24, 2014
HIT SMALL BUMP IN THE ROAD AT 60 MILES PER HOUR, HEARD A LOUD CLUNK FROM THE RIGHT REAR. VEHICLE BEGAN TO PITCH UP AND DOWN AND SIDE TO SIDE. WENT OVER ANOTHER BUMP IN THE ROAD AND STARTED TO LOSE CONTROL. BROUGHT VEHICLE TO SAFE STOP. INVESTIGATED RIGHT REAR WHEEL AND DISCOVERED THE SHOCK ABSORBER WAS DISCONNECTED FROM THE FRAME. UPON FURTHER RESEARCH ON THE INTERNET, DISCOVERED THAT THIS IS A KNOWN PROBLEM FOR FORD ESCAPES. HOWEVER, NO RECALLS, NO NOTICES TO OWNERS OF ANY POTENTIAL HAZARD. THE NEXT OWNER MAY NOT BE AS FORTUNATE. *TR
Engine, Jun 21, 2014
WHILE DRIVING DOWN THE FREEWAY, THE CAR ABRUPTLY LOST POWER AND A STOP SAFELY NOW LIGHT CAME ON. THE CAR WAS COASTING ON THE FREEWAY IN THE MIDDLE OF TRAFFIC. IT WAS AS IF IT WAS SUDDENLY IN NEUTRAL. I RESTARTED THE VEHICLE WHEN I REACHED THE EDGE OF THE ROAD AND HAD ACCELERATION AGAIN. I WAS STRANDED WITH MY CHILDREN SO I ATTEMPTED TO GO AT A VERY SAFE SPEED IN THE SLOW LANE. THE PROBLEM OCCURRED ANOTHER 3 TIMES BEFORE REACHING HOME. UPON RESEARCH, THIS IS A VERY COMMON OCCURRENCE WITH ESCAPE HYBRIDS. I CALLED FORD CUST. SERVICE AND AFTER REPORTING MY ISSUE, THE REPRESENTATIVE SAID HE HAD NO KNOWLEDGE OF SUCH PROBLEMS AND WAS ACTUALLY RUDE TO ME. I CALLED THE LOCAL DEALER AND HE SAID THE COMMON ISSUE WOULD NOT BE COVERED UNDER WARRANTY. NOW, I HAVE AN EXTREMELY UNSAFE CAR WITH A VERY COMMON PROBLEM AND APPEAR TO BE GETTING NO ASSISTANCE. *TR
Tires, Wheels, Jun 18, 2014
WHILE I WAS SLEEPING, A SECOND CONTINENTAL TIRE BLEW UP AND DAMAGED THE DRIVERS SIDE QUARTER PANEL SEVERELY. THE EXPLOSION WOKE NEIGHBORS 2 STREETS OVER. MY CAR HAD BEEN PARKED FOR 13 HOURS AND THE CONDITIONS WERE 55 DEGREES AND RAINY. CONTACTED CONTINENTAL TIRES AND THEY ARE ONLY WILLING TO REPAIR THE DRIVERS SIDE OF MY VEHICLE BECAUSE I DIDN'T SAVE THE BLOWN TIRE TO MAIL TO THEM. *TR
Tires, Wheels, Jun 18, 2014
DRIVING DOWN 452 NORTH ON MY WAY TO WORK AT 8 AM, MY CONTINENTAL TIRE ON THE PASSENGER SIDE BLEW UP AND CAUSE MODERATE DAMAGE TO MY VEHICLES FRONT QUARTER PANEL. HUSBAND CHANGED TO THE SPARE AND I WENT AND GOT IT FIXED AT RON'S DISCOUNT TIRES IN DELAWARE. TO BE CONTINUED ON ANOTHER INCIDENT THAT HAPPENED MAY 16TH. WHILE I WAS SLEEPING, A SECOND CONTINENTAL TIRE BLEW UP AND DAMAGED THE DRIVERS SIDE QUARTER PANEL SEVERELY. THE EXPLOSION WOKE NEIGHBORS 2 STREETS OVER. MY CAR HAD BEEN PARKED FOR 13 HOURS AND THE CONDITIONS WERE 55 DEGREES AND RAINY. CONTACTED CONTINENTAL TIRES AND THEY ARE ONLY WILLING TO REPAIR THE DRIVERS SIDE OF MY VEHICLE BECAUSE I DIDN'T SAVE THE BLOWN TIRE TO MAIL TO THEM. *TR
Air bags, May 28, 2014
WHILE DRIVING HOME FROM WORK IN HEAVY TRAFFIC, THE DRIVERS SIDE AIR BAG DEPLOYED, STRIKING ME IN THE FACE, BREAKING MY EYE GLASSES AND COMPLETELY OBSTRUCTING MY VISION WITH THE INFLATED AIR BAG. I SLOWED SOME BY GAUGING MY SPEED BY THE CARS NEXT TO ME (4 LANES OF TRAFFIC, 2 EACH DIRECTION). I KEPT PUSHING ON THE AIR BAG WITH ONE HAND, TRYING TO DEFLATE IT QUICKER, SO THAT I WOULD BE ABLE TO SEE IN FRONT OF ME. WHEN I FINALLY GOT THE AIR BAG DEFLATED ENOUGH TO SEE OUT THE WINDSHIELD, I WAS ABLE TO GET OVER INTO THE RIGHT HAND LANE AND PULL ASIDE. I REMOVED THE FUSE TO THE HORN AS IT WAS SHORTED OUT WHEN THE AIR BAG DEPLOYED AND CONTINUED ON TO MY HOME. I CONTACTED FORD MOTOR CO. AND THEY ISSUED A LETTER REQUESTING A DEALER TO REMOVE THE RCM AND SEND IT TO THEM. I HAVE BEEN UNABLE TO GET A DEALER TO DO THIS. FORD NOW WANTS TO DO NO MORE. I HAVE RESEARCHED ON THE INTERNET AND DISCOVERED THAT THERE A LOT A PEOPLE WHO HAVE HAD THE SAME THING HAPPEN TO THEM WITH THIS MODEL. I REMAINED CALM WHEN MINE WENT OFF AND AVOIDED AN ACCIDENT. IF THIS WERE TO HAPPEN TO SOMEONE WHO STARTLES EASY, THIS COULD RESULT IN A FATALITY. *TR
Engine and engine cooling, May 9, 2014
TL* THE CONTACT OWNS A 2007 FORD ESCAPE HYBRID. THE CONTACT STATED WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE "PULL OVER SAFELY" WARNING MESSAGE ILLUMINATED AFTER THE FAILURE OCCURRED. THE CONTACT WAS ABLE TO MOVE ONTO THE EMERGENCY LANE. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC, WHO PERFORMED AN INSPECTION AND LOCATED THE FAILURE IN THE ELECTRIC WATER PUMP MOTOR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 115,000. UPDATED 7/14/14*CN
Engine, May 3, 2014
FORD ESCAPE HYBRID 2007, ABOUT 75,000 MILES. ON THREE SEPARATE DAYS OVER THE PAST FEW MONTHS CAR HAS STALLED WHILE DRIVING. USUALLY HAPPENS AFTER DRIVING FOR LONGER PERIODS ON FREEWAYS. ON EACH OF THE THREE DAYS AFTER STALLING ONCE IT STALLED AGAIN SEVERAL TIMES, GOING ABOUT 40MPH. DEALER AND MECHANIC COULD NOT FIND ANYTHING WRONG. AFTER READING COMPLAINTS PRETTY SURE ITS A MECHS COOLING PUMP PROBLEM. *TR
Steering, Engine, Apr 28, 2014
TL* THE CONTACT OWNS A 2007 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING ON MULTIPLE OCCASIONS WHILE TRAVELING AT ANY SPEED. ADDITIONALLY, THE POWER STEERING ASSIST WOULD FAIL WITHOUT WARNING AND EXHIBIT A LOUD NOISE AS THE CONTACT ATTEMPTED A TURN. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE THE FUEL PUMP, FILTER AND THE SENSOR WERE REPLACED. THE STALLING FAILURE RECURRED WITHOUT WARNING. THE MECHANIC WAS UNABLE TO FURTHER DIAGNOSE OR DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100000. THE VIN WAS NOT AVAILABLE.
Power train, Apr 23, 2014
WHILE TRAVELING ON A TURNPIKE WITH FEW EXIT RAMPS AND LIMITED SHOULDER CLEARANCE, THE VEHICLE SIMULTANEOUSLY LOST ALL POWER AND DISPLAYED THE WARNING TRIANGLE ("TRIANGLE OF DEATH") AND THE INFORMATION DISPLAY INDICATED "STOP SAFELY NOW". THE KEY WAS REMOVED FROM THE IGNITION AND MANUAL CONSULTED. THE MANUAL INDICATED THIS WAS A HYBRID SYSTEM FAULT/FAILURE AND ADVISED ON ATTEMPTING TO RESTART THE VEHICLE AND TAKING IT TO THE NEAREST DEALERSHIP. THE RESTART WAS SUCCESSFUL AND TRAVELING CONTINUED FOR ANOTHER 15 MILES BEFORE THE SAME EXACT SCENARIO REPEATED. THE FORD DEALERSHIP DIAGNOSED THIS PROBLEM AS A FAILURE OF THE MOTOR ELECTRONIC COOLING SYSTEM (MECS)--A WELL DOCUMENTED FAILURE (AND A DANGEROUS ONE) THAT PLAGUES MANY FORD ESCAPE HYBRIDS. *TR