2008 Ford Escape
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,417 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Escape model years with reports.
Of the 2008 reports, 72 involved a crash and 7 involved a fire. 45 people were injured.
What owners report most often
Recalls and investigations
Power train, automatic transmission, lever and linkage, floor shiftSep 29, 2015
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Campaign 15V606000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Hybrid propulsion systemSep 3, 2014
Ford Motor Company (Ford) is recalling certain model year 2005-2008 Ford Escape hybrid electric vehicles manufactured October 13, 2003, to June 20, 2008, and 2006-2008 Mercury Mariner hybrid electric vehicles manufactured June 10, 2005, to June 20, 2008. The coolant pump for the hybrid system may fail resulting in the hybrid electronics overheating.
If the hybrid electronics system overheats, it may shut down the powertrain, resulting in a stall-like condition, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect and replace the original Motor Electronics Coolant (MEC) Pump with an improved brushless pump, free of charge. The recall is expected to begin on October 27, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S19.
Campaign 14V526000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Representative owner complaints: steering
1,237 reports, newest first. Show all
Steering, Electrical system, Service brakes, Hydraulic, Jun 17, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START WITHOUT WARNING. THE VEHICLE EVENTUALLY STARTED AFTER TEN ATTEMPTS. IN ADDITION, WHILE DRIVING 25 MPH, THE VEHICLE VEERED TO THE RIGHT INDEPENDENTLY. THE VEHICLE WAS DIAGNOSED AND THE TECHNICIAN STATED THAT THE DRIVER SIDE ABS TONE RING WAS FRACTURED AND THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 155,000.
Steering, Jun 8, 2016
POWER STEERING FAILURE. DAUGHTER WAS DRIVING AND JUST BECAME HARD TO STEER. I BROUGHT IT TO MY REGULAR MECHANIC THEY INFORMED US THAT THERE WAS A PROBLEM BUT IT REQUIRED US TO BRING IT TO THE DEALERSHIP FOR REPAIRS DUE TO THE PROBLEM NEEDING ELECTRONIC PROGRAMMING. I LOOKED EVERYTHING UP AND FOUND A RECALL AND CALLED THE DEALERSHIP. WHEN I BROUGHT MY VEHICLE IN TO BE REPAIRED I WAS CONTACTED AND TOLD THAT THE ENTIRE POWER STEERING COLUMN NEEDED TO BE REPLACED AND ITS NOT PART OF THE RECALL. HOW CAN A RECALL AFFECT SO MANY PEOPLE BUT NOT COVER THE REAL PROBLEM THAT EVERYONE IS HAVING. WITH SO MANY CONSUMERS COMPLAINING THAT THEY HAD TO HAVE THE ENTIRE POWER STEERING COLUMN REPLACED (OF COURSE FOR A VERY HIGH PRICE, AND ONLY AT THE FORD DEALERSHIP) THE NHTSA OR SOME GOVERNMENT BODY NEEDS TO FORCE FORD TO RECALL THE WHOLE COLUMN. I AM 100% FOR A CLASS ACTION LAW SUIT.
Steering, Jun 3, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING 5 MPH, THE POWER STEERING FAILED. THE VEHICLE WAS TOWED TO A MECHANIC WHERE IT WAS DIAGNOSED THAT A TORQUE SENSOR ALERT PRODUCED TROUBLE CODE DTC B2278. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Steering, Jun 1, 2016
BACK IN APRIL, 2016 I NOTICED THE CAR STARTED VIBRATING MORE AND MORE AS I DROVE DOWN THE FREEWAY. I HAD TO DRIVE SLOW TO BE ABLE TO CONTROL IT SAFELY. I HAD THE WHEELS CHECKED, MY ALIGNMENT WAS GOOD, AND NOTHING WRONG FROM THERE. THE TIRE GUY COULDN'T FIND ANYTHING WRONG. THEN THE STEERING WHEEL STARTED VIBRATED INTENSELY WHILE I WAS AT A STOP! AFTER TAKING IT TO THE FORD DEALER, IT WAS DETERMINED THAT A STEERING WHEEL RECALL THAT WAS DONE ON MY VEHICLE LESS THAN SIX MONTHS AGO TO PREVENT THIS ENDED UP HAPPENING ANYWAY. FORD RECALL WILL NOT PAY FOR THIS BECVAUSE "THE RECALL IS CLOSED."
Steering, May 23, 2016
WHILE DRIVING MY 2008 FORD ESCAPE ON THE HIGHWAY THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY, THEN SHORTLY AFTER THE POWER STEERING SYSTEM FAILED. I LOOKED INTO THIS ISSUE AND FOUND A RECALL FOR 2008-2011 FORD ESCAPE AND MERCURY MARINER MODELS HOWEVER AFTER CONTACTING FORD THEY INFORMED ME THAT THE VEHICLE HAD ALREADY BEEN PART OF THE RECALL AND THIS IS UNRELATED.
Steering, Vehicle speed control, May 23, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING 5 MPH, THE CONTACT LOST CONTROL OF THE STEERING WHEEL AND THE STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DIAGNOSED AS NEEDING A NEW STEERING COLUMN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. UPDATED 08/02/16*LJ THE CONSUMER STATED AFTER THE STEERING COLUMN WAS REPLACED, SHE HAD TO PURCHASE A THROTTLE CONTROL AT A COST OF $800, BECAUSE THE VEHICLE WAS ACCELERATING ON ITS OWN.
Steering, May 8, 2016
AT A STOP SIGN THE STEERING WHEEL STARTED TO SHIMMY ABOUT A QUARTER OF AN INCH AFTER ABOUT TWO HOURS IT BEEPED THEN TEN MINUTES LATER I SHUT OFF MY VEHICLE AND AN HOUR LATER WHEN I STARTED THE VEHICLE IT CAME UP WITH A POWER STEERING FAULT ON THE DASH AND IT HAS NOT WORKED SINCE THIS HAPPENED ON MAY 7TH 2016
Steering, May 8, 2016
THE POWER STEERING HAS STOPPED WORKING IT'S AN ELECTRICAL ISSUE
Steering, May 2, 2016
COMPLETE POWER STEERING LOSS AFTER RECALL PERFORMED. WHILE TURNING A RIGHT HAND CORNER AT 50MPH ALL POWER STEERING FAILED MAKING IT NEAR IMPOSSIBLE TO STEER VEHICAL OTHER THEN STRAIGHT ON ACROSS LANE.. THIS FAILURE CAUSED ME TO ALMOST HIT ANOTHER VEHICAL HEAD ON THANKFULLY THE OTHER CAR WAS PAYING ATTENTION AND AVOIDED ME DUE TO FACT I COULD NOT STEER AND NO HARM BROUGHT TO MY 2 CHILDREN.. CALLED FOR DEALER AND WAS TOLD RECALL WAS PROFORMED AND THE FAILURE WAS MY PROBLEM NOT THERES. AT A BILL OF OVER $3000.
Steering, Apr 29, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO SLOW DOWN THE VEHICLE TO REGAIN CONTROL. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 94,000.
Steering, Apr 22, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT THE POWER STEERING FAILED. THE STEERING WHEEL NEEDED EXCESSIVE FORCE IN ORDER TO STEER THE VEHICLE. THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, FAILED TO REMEDY THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS INFORMED THAT THE PSCM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Steering, Apr 20, 2016
AFTER TAKING THE VEHICLE TO THE DEALERSHIP TO RESOLVE RECALL 14S05 VIA A SOFTWARE UPDATE. THE SAME PROBLEM OCCURS RESULTING IN VIBRATIONS IN THE STEERING COLUMN AND LOSS.OF POWER STEERING ASSIST. DEALERSHIP CONTENDS THAT THE ISSUE WAS CLOSED VIA THW SOFTWARE UPDATE AND NOW SAYS THAT MUST PAY OUT OF POCKET TO REPLACE THE STEERING COLUMN. I DO NOT FEEL THAT FORD HAS ADEQUATELY ADDRESSED THE UNDERLYING ISSUE WITH THE SOFTWARE UPDATE AS I AVE RESEAECHED AND FOUND NUMEROUS REPORTS OF THE SAME ISSUES AFTER THE UPDATE WITH FORD REFUSING TO OWN UP TO THE ISSUE.
Steering, Apr 18, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE MAKING A LEFT TURN AT A LOW SPEED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PREVIOUSLY UPDATED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Steering, Apr 14, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT THERE WAS A CLICKING NOISE IN THE STEERING WHEEL WHEN THE VEHICLE WAS TURNED TO THE LEFT. THE CONTACT STATED THAT THE CLICKING SOUND WAS ALSO EVIDENT WHEN THE VEHICLE WAS IN REVERSE. THE DEALER DIAGNOSED THAT THE STEERING KNUCKLE AND THE POWER STEERING MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DALER TO RECEIVE THE RECALL REMEDY; HOWEVER, THE DIAGNOSTIC TEST FAILED TO PRODUCE A FAULT CODE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Steering, Electrical system, Apr 14, 2016
HAD THE TRUCK SERVICED RECEIVED A PERFECT REPORT, THEN 2 WEEKS LATER THE STEERING BECAME VERY TIGHT AND HARD TO STEER.TOOK THE TRUCK TO 3 DIFFERENT SHOPS TO LEARN THEY WERE NOT EQUIPPED TO HANDLE AN ELECTRICAL POWER STEERING.
Steering, Apr 14, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING 70 MPH, THE VEHICLE EXPERIENCED A LOSS OF STEERING ABILITY AND THE MAINTENANCE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Steering, Apr 12, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING AT LOWER SPEEDS, THE STEERING MADE AN ABNORMAL NOISE AND SHOOK ABNORMALLY. WHEN THE FAILURE OCCURRED, THE POWER STEERING ASSIST DEFAULT WARNING INDICATOR ILLUMINATED. PRIOR TO THIS FAILURE, THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) WHERE THE TECHNICIAN STATED THAT THEY PERFORMED A MINOR REPROGRAMMING OF THE POWER STEERING CONTROL MODULE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Steering, Apr 11, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THERE WAS A LOSS OF POWER STEERING WITHOUT WARNING. THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS DRIVEN WITH CAUTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING ANGLE SENSOR WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 158,000.
Steering, Apr 11, 2016
I HAD THE RECALL ISSUE FOR THE POWER STEERING ADDRESSED AND WAS TOLD IT ONLY NEEDED A SOFTWARE UPDATE. 5000 MILES LATER THE STEERING WHEEL BEGAN TO SHAKE CONSTANTLY WHILE PARKED OR MOVING. NOW MY WIFE LOST TOTAL POWER STEERING WHILE DRIVING. WE CALLED THE DEALER WHO GAVE US THE SOFTWARE UPDATE AND WE WERE TOLD THERE IS NOTHING ELSE THEY CAN DO TO FIX THE PROBLEM WITHOUT US PAYING FOR IT.
Steering, Apr 7, 2016
I HAD RECALL FOR ELECTRIC POWER STEERING COMPLETED IN DECEMBER 2015, AND THEN IN JANUARY 2016 MY STEERING WHEEL STARTED VIBRATING/LOCKING. IN APRIL POWER STEERING WENT COMPLETELY OUT. I TOOK VEHICLE IN AND ASKED IF POWER STEERING WAS RELATED TO THE RECALL AND HE SAID NO IT WAS A SEPARATE SENSOR THAT WAS CAUSING THE POWER STEERING TO GO OUT. SO, I GAVE PERMISSION FOR THE WORK TO BE COMPLETED. THEN, I STARTED RESEARCHING AND FOUND THIS HAS BEEN HAPPENING TO MANY PEOPLE. I HAD MY BOYFRIEND CALL BACK AS HE KNOWS MORE ABOUT CARS THAN I DO AND HE WAS TOLD AGAIN THAT A SENSOR NOT RELATED TO RECALL THAT WAS PERFORMED WAS CAUSING P.S TO GO OUT THAT WAS UNRELATED TO THE RECALL. WE GO TO PICK UP THE CAR AND PAY FOR IT AND WHEN WE ARE GOING OVER OUR PAPERWORK IN THE CAR WE FIND THAT THE WORK THEY DID WAS REPLACE THE TORQUE SENSOR WHICH IS PART OF THE RECALL. I CALLED THE OVERALL SERVICE MANAGER AND SPOKE TO HIM. I ASKED HIM IF I WOULDN'T HAVE BROUGHT IT IN DECEMBER WHEN I WAS EXPERIENCING NO ISSUES AND WOULD HAVE WAITED UNTIL APRIL WHEN MY POWER STEERING WENT OUT WOULD THE CODE (P2278) BE COVERED UNDER THE RECALL AND HE SAID YES, THAT I WOULD NOT HAVE TO PAY FOR THE WORK. THAT CODE WOULD CAUSE THEM TO REPLACE THE TORQUE SENSOR FREE OF CHARGE. SO I ASKED HIM IF HE WAS SUGGESTING THAT PEOPLE WAIT UNTIL THEY ARE DRIVING DOWN THE ROAD AND THE POWER STEERING GOES OUT SO THAT THE WORK WILL ACTUALLY BE COVERED? HE SAID NO OF COURSE NOT, BUT WHAT OTHER OPTION IS THERE? YOU TAKE IT IN WHEN THERE ARE NO ISSUES THEY UPDATE SOFTWARE, AND THEN WHEN YOU START HAVING ISSUES WITH TORQUE SENSOR OR STEERING COLUMN YOU ARE RESPONSIBLE FOR THE BILL. WHAT OPTION ARE PEOPLE GOING TO TAKE? OBVIOUSLY, THEY ARE NOT GOING TO WANT TO PAY A 675 DOLLAR REPAIR BILL ON SOMETHING THAT SHOULD HAVE BEEN COVERED BY A RECALL SO THEY WILL DRIVE UNTIL POWER STEERING GOES OUT WHICH IS NOT SAFE.
Steering, Apr 1, 2016
LOW SPEED TURNS, ELECTRIC POWER ASSIST FAILS TO ASSIST IN RETURNING WHEELS TO STRAIGHT AHEAD POSITION. WHEELS CAN BE BROUGHT BACK TO FORWARD POSITION WITH SOME EFFORT. HAPPENS CONSISTENTLY, EVERY DAY AT LOW SPEEDS WHEN THERE IS HIGHER TORQUE ON THE STEERING COLUMN.
Steering, Electrical system, Mar 31, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING 45 MPH, THE STEERING WHEEL MADE A CLICKING SOUND AND SHOOK WITHOUT WARNING. APPROXIMATELY 30 SECONDS LATER, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN AND FAILED. THE NEXT MORNING, WHEN THE VEHICLE WAS STARTED, THE MAINTENANCE WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS PREVIOUSLY REPAIRED PER A RECALL IN AUGUST OF 2014 FOR THE SAME ISSUE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.
Steering, Mar 31, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED NOR REPAIRED. THE MANFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V28400 (STEERING) IN 2015, BUT THE FAILURE RECURRED IN 2016. THE FAILURE MILEAGE WAS 144,000.
Steering, Mar 30, 2016
JULY 2014 I RECEIVED A RECALL NOTICE REGARDING TORQUE SENSOR/STEERING COLUMN, I TOOK IT IN TO THE DEALERSHIP (STIVERS FORD/LINCOLN IN WAUKEE IOWA) WHERE THEY TOOK APPROX. 5 MINS TO DO WHATEVER IT WAS THEY WERE TO DO REGARDING THE RECALL. I WAS NOT HAVING ANY ISSUES WITH MY CAR AT THAT TIME. APPROX. 3 WEEKS AGO (MARCH 2016) I STARTED HAVING PROBLEMS WITH MY STEERING WHEEL SHAKING AND MOVING BACK/FORTH AT ALL TIMES WHEN DRIVING THE VEHICLE AND WHEN IDLING, ON HIGHWAY AND STREETS AND BEING PARKED, ALONG WITH ODD NOISES WHEN DRIVING. I TOOK MY VEHICLE IN TO THE DEALERSHIP (STIVERS FORD/LINCOLN IN WAUKEE IOWA) YESTERDAY (MARCH 29, 2016) TO FIND OUT WHAT WAS WRONG, THEY DID A DIAGNOSTIC TEST AND FOUND THAT I NEEDED A NEW TORQUE SENSOR AND STEERING COLUMN. I TOLD THEM ABOUT THE RECALL OF THE EXACT SAME ISSUE FROM JULY 2014, THE GUY IN THE SERVICE DEPT (STEVE) CALLED FORD MOTORS AND THEY TOLD HIM THEY WOULD NOT COVER THE COSTS. I CALLED FORD MOTORS TODAY (MARCH 30, 2016) AT THEIR RETAIL NUMBER, THE FEMALE TOLD ME THEY WOULD NOT COVER THE COSTS AND SAID THAT THE RECALL HAD EXPIRED AND I SHOULD OF HAD IT FIXED THEN. (THERE WAS NO ISSUES AT THE TIME OF THE RECALL WITH MY VEHICLE AND I DID TAKE IT IN TO THE DEALERSHIP AT THE TIME I RECEIVED THE RECALL LETTER). FORD MOTORS KNEW/KNOWS OF THE DEFAULTING PARTS (HENCE THE RECALL IN 2014), THEY SHOULD COVER THESE PARTS NOW. MOST CARS DO NOT GO OUT RIGHT AT THE TIME OF A RECALL. MY VEHICLE TOOK OVER A YEAR TO GO OUT SINCE THE RECALL, I HAVE FOUND FORD MOTORS TO BE VERY DISHONEST. THE SERVICE MAN I SPOKE WITH TOLD ME HE WAS WITH ME ON THIS ISSUE AND BELIEVED THAT FORD MOTORS SHOULD COVER THESE COSTS FOR REPAIRS OF THE TORQUE SENSOR AND STEERING COLUMN. RECALL LETTER STATES: ALTERNATIVELY, THE DEALER MAY NEED TO REPLACE THE TORQUE SENSOR OR THE STEERING COLUMN. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE (PARTS AND LABOR.
Steering, Mar 30, 2016
MY VEHICLE WAS DRIVING FINE WHEN IT STARTED CHIMING. I DIDN'T HAVE ANY IDEA WHY IT WAS MAKING THE NOISE. IT DID THIS 3 TIMES AND THEN A SMALL WRENCH SIGNAL SHOWED UP ON THE PANEL. I WAS DRIVING HOME WHEN ALL OF THIS HAPPENED. ALL OF A SUDDEN I HAD NO STEERING! SCARED ME TO DEATH. I WAS ABLE TO MAKE IT HOME, THANK GOODNESS! THERE ARE RECALLS ON THIS PROBLEM, BUT NOT MY VIN NUMBER!