2008 Ford Escape
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,417 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Escape model years with reports.
Of the 2008 reports, 72 involved a crash and 7 involved a fire. 45 people were injured.
What owners report most often
Recalls and investigations
Power train, automatic transmission, lever and linkage, floor shiftSep 29, 2015
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Campaign 15V606000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Hybrid propulsion systemSep 3, 2014
Ford Motor Company (Ford) is recalling certain model year 2005-2008 Ford Escape hybrid electric vehicles manufactured October 13, 2003, to June 20, 2008, and 2006-2008 Mercury Mariner hybrid electric vehicles manufactured June 10, 2005, to June 20, 2008. The coolant pump for the hybrid system may fail resulting in the hybrid electronics overheating.
If the hybrid electronics system overheats, it may shut down the powertrain, resulting in a stall-like condition, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect and replace the original Motor Electronics Coolant (MEC) Pump with an improved brushless pump, free of charge. The recall is expected to begin on October 27, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S19.
Campaign 14V526000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Representative owner complaints: steering
1,237 reports, newest first. Show all
Steering, Feb 16, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING LOST POWER FOR A FEW SECONDS AND THEN RETURNED TO NORMAL. THE FAILURE RECURRED TWO DAYS LATER, WHILE THE CONTACT'S DAUGHTER WAS IN REVERSE. THE STEERING LOST POWER COMPLETELY WITHOUT WARNING. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO PREVIOUSLY REPAIRED THE VEHICLE ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE DEALER STATED THAT THE RECALL REPAIR WAS ALREADY PERFORMED AND THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.
Steering, Feb 16, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED. THE CONTACT STATED THAT IT REQUIRED EXCESSIVE AMOUNT OF EFFORT TO STEER THE VEHICLE. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Steering, Feb 11, 2016
THE POWER STEERING FAILED. ACCORDING TO THE FORD DEALER IT IS THE POWER STEERING SENSOR WHICH NEEDS TO BE REPLACED. I HAVE READ MANY SIMILAR STORIES ONLINE ABOUT THE SAME PROBLEM WHERE LIKE I WAS ALSO DRIVING AND THE POWER STEERING STOPPED WORKING AND I ALMOST CRASHED.
Steering, Feb 10, 2016
RECALL 14V284 WAS INEFFECTIVE. PER FORD, THE RECALL WAS ADMINISTERED ON ME VEHICLE ON 18SEP14. THIS WAS WHEN THE SOFTWARE WAS UPDATED. THE POWER STEERING ON THE VEHICLE LOCKED IN A LEFT TURN, IN THE SNOW, IN DEC 2014. THE STEERING COLUMN SHUTTERED, AS IF THE ABS WAS WORKING. IT RIGHTED ITSELF AND THERE WASN'T ANYTHING ON THE DASH ADVISING A FAULT. SHORTLY AFTER THAT IT BECAME HARD TO STEER, BUT ONLY TEMPORARILY. THE DIAGNOSIS WAS NO PROBLEM FOUND. THE POWER STEERING WENT COMPLETELY OUT AND DISPLAYED A FAULT. SEE ATTACHED 27JAN15. DIAGNOSIS, BATTERY AT FAULT. THIS HAS CONTINUED INTERMITTENTLY. THE SOLUTION, PULL OVER AND RESTART, THIS SOLVES THE PROBLEM. UNTIL NOW. THE POWER STEERING WENT OUT. IT LOCKED UP, SHUTTERED, RELEASED AND NO POWER STEERING. THIS OCCURRED ON 06FEB16. THIS WAS IN A HOTEL PARKING LOT AND NO ONE WAS INJURED.THE VEHICLE WAS TAKEN INTO SERVICE AND THE TORQUE SENSORS WERE IDENTIFIED AS NEEDING REPLACED. I ADVISED THE ONGOING SITUATION AND WAS REFERRED TO FORD. I CONTACTED FORD AT 800-392-3673. I WAS DENIED COVERAGE. THEY WERE POLITE BUT STILL DENIED. I WAS TOLD THAT THEY DISCOVERED NO PROBLEM WHEN THEY TESTED THE SYSTEM ON THE RECALL AND IT HAD BEEN TOO LONG. IF THERE WERE ANY INVESTIGATIONS IDENTIFYING FURTHER RECALLS I WOULD BE ABLE TO SUBMIT FOR REIMBURSEMENT. I CALLED THE NEXT DAY AND ADVISED THE POWER STEERING FAILURE OF 27JAN15 AND WAS AGAIN DENIED COVERAGE. WHILE EVERYONE WAS POLITE, THE CONCERN IS STILL NOT ADDRESSED. TWICE SINCE THE RECALL WAS PERFORMED THE STEERING HAS LOCKED IN A TURN. AT LEAST SIX TIMES SINCE THE RECALL THE VEHICLE HAS LOST POWER STEERING CAPABILITIES IN MOTION. AS NO ONE WAS HURT AND THERE WASN'T ANY PROPERTY DAMAGE, I BELIEVE THE SITUATION IS BEING OVERLOOKED.
Steering, Feb 9, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING 9 MPH, THE WRENCH ILLUMINATED AND THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. UPDATED 04/29/16*LJ *JS
Steering, Feb 9, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE STEERING WHEEL STARTED TO VIBRATE VIOLENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V238000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
Steering, Feb 9, 2016
2008 FORD ESCAPE, 122,000 MILES. WHILE DRIVING ON A CITY STREET, I GOT A MESSAGE ON THE DISPLAY "POWER STEERING ASSIST FAILURE" AND STEERING WHEEL STARTED SHAKING LIKE THIS HTTPS://WWW.YOUTUBE.COM/WATCH?V=F-LZBZSBO3U AND THEN I LOST POWER STEERING. AFTER QUICK RESEARCH IT LOOKS LIKE THERE WAS A HUGE RECALL (ALMOST MILLION CARS) FOR 2008-2011 ESCAPES, BUT MINE WAS NOT ON THE LIST.
Steering, Feb 9, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHEN THE VEHICLE WAS IDLING, THE STEERING WHEEL BEGAN TO SHAKE. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING ABILITY SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR WAS DAMAGED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,800.
Steering, Feb 5, 2016
BEFORE THE TORQUE SENSOR RECALL, MY POWER STEERING WENT OUT INTERMITTENTLY SOMETIMES ACCOMPANIED BY THE STOP SAFELY NOW RED TRIANGLE. UPON BEING NOTIFIED OF THE RECALL I TOOK THE VEHICLE TO JACK SAFRO FORD IN OCONOMOWOC, WISCONSIN TO COMPLETE THE RECALL. I WAS TOLD MY VEHICLE REQUIRED THE EASIER FIX AND THE DEALER DIDN'T REPLACE THE TORQUE SENSOR. WITHIN A FEW MONTHS MY POWER STEERING STARTED GOING OUT INTERMITTENTLY AGAIN. IT STARTED GOING OUT MORE OFTEN AND I ALSO NOTICED THAT THE CAR WOULD NOT START FIRST TRY. USUALLY I HAD TO TURN THE IGNITION 3-4 TIMES TO GET THE VEHICLE TO START. IN THE PAST MONTH MY POWER STEERING IS NOW COMPLETELY OUT. IT IS A VERY DANGEROUS SITUATION AS IF A CAR WENT OVER THE CENTER LINE OR A DEER OR ANIMAL WERE TO GO IN FRONT OF ME I WOULD NOT BE ABLE TO REACT QUICKLY WITHOUT POWER STEERING. ALSO, IT IS SO HARD TO PULL INTO PARKING SPACES AND TURN THE WHEEL THAT I HAVE TO SEE A DOCTOR BECAUSE I AM HAVING SHARP PAIN IN MY SHOULDERS. WE TOOK THE CAR TO JACK SAFRO THIS WEEK AND THEY TOLD US THEY WOULD TALK TO FORD. ALL THEY DID WAS TRY TO RESET COMPUTER AND THE STEERING IS STILL COMPLETELY OUT. THEY SAID FORD WOULD NOT COVER IT AND GAVE US THE 800 NUMBER TO COMPLAIN. SO NOW I AM STUCK WITH AN UNSAFE CAR AND I HAVE A GRANDSON I NEED TO TRANSPORT SOME DAYS. WHY IN THE WORLD CAN'T THE DEALER REPLACE THE TORQUE SENSOR IF THAT WAS THE RECALL AND WHAT IS NEEDED TO REPAIR MY CAR? WHY DOES IT HAVE TO ISSUE CERTAIN CODES? CAN'T THE DEALER SEE FOR THEMSELVES THERE IS NO POWER STEERING DUE TO THE FACT THAT THEY NEVER DID THE PROPER VEHICLE RECALL REPAIR? I AM BAFFLED! OUR SON JUST PURCHASED A FORD TRUCK AND MY HUSBAND ALSO OWNS ONE SO WE HAVE 3 FORDS IN OUR DRIVEWAY!
Steering, Feb 5, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 70 MPH, THERE WAS A COMPLETE LOSS OF POWER STEERING WITHOUT WARNING. IN 2014, THE CONTACT DID NOT OWN THE VEHICLE; HOWEVER, IT WAS SERVICED BY THE DEALER ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) EVEN THOUGH THERE WAS NO FAILURE. THE POWER STEERING CONTROL MODULE WAS UPDATED. MOST RECENTLY, THE FAILURE OCCURRED. A CERTIFIED MECHANIC DIAGNOSED THAT THE STEERING WHEEL SENSOR AND THE AFFECTED POWER STEERING COMPONENTS WOULD NEED TO BE REPLACED. THE DEALER AND MANUFACTURER DENIED TO SERVICE THE VEHICLE UNDER THE RECALL A SECOND TIME. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 104,200.
Steering, Feb 5, 2016
POWER STEERING MODULE. THERE WAS A RECALL ON THIS VEHICLE FOR THE POWER STEERING. WE HAD THE RECALL PERFORMED IN NOV 2014. THE POWER STEERING MODULE WENT OUT ON FEBRUARY 1, 2016. ALTHOUGH IT WAS NOT EXACTLY THE SAME THING, IT SEEMS RELATED AND I WOULD LIKE TO KNOW IF THE RECALL SHOULD HAVE BEEN BROADER TO INCLUDE THIS ISSUE AS WELL. THE VEHICLE WAS STATIONARY WHEN IT FIRST BEGAN. MY DAUGHTER HAD TO DRIVE IT TO THE NEAREST MECHANIC. WHEN HE DIAGNOSED THE CODE, HE SAID IT WAS UNSAFE FOR HER TO CONTINUE DRIVING.
Steering, Feb 3, 2016
DAUGHTER IS DRIVING MY 2008 FORD ESCAPE AND WAS DRIVING HOME FROM WORK WHEN THE STEERING WHEEL BEGAN SHAKING VIOLENTLY WHICH REQUIRED HER TO BRING THE VEHICLE TO A STOP. THIS REQUIRED GREAT DIFFICULTY DUE TO THE LOSS OF POWER STEERING AND ALMOST RESULTED IN AN ACCIDENT. THE ESCAPE WAS TAKEN TO A MECHANIC WHICH GAVE HER MATERIAL ON THE POWER STEERING MODULE RECALL. SHE CONTACTED FORD AND THEY INFORMED HER THAT THE VIN NUMBER HAD BEEN EXCLUDED FROM THE RECALL EVEN THOUGH THE FAILURE WAS FOR THE EXACT REASON THE RECALL WAS INITIATED.
Steering, Feb 2, 2016
ON 4/29/15 AT 74,422 MILES I HAD RECALL 14S05 COMPLETED ON MY 2008 FORD ESCAPE. THEY PERFORMED A SOFTWARE UPDATE AND TOLD ME THIS WOULD TAKE CARE OF ANY FUTURE PROBLEMS. ON 1/29/16 AROUND 85,000 MILES MY HUSBANDS WAS DRIVING HOME FROM WORK ON THE HIGHWAY AND THE POWER STEERING WENT OUT AND ALMOST CAUSED HIM TO LOSE CONTROL OF THE VEHICLE. THE POWER ASSIST FAULT WARNING DISPLAYED ON THE DASH. NOW FORD IS REFUSING TO PAY TO FIX MY CAR STATING THE RECALL IS ONLY WARRANTIED FOR 30 DAYS. THEY STATE I NEED A NEW TORQUE SENSOR WHICH IS A PART THAT WAS REPLACED IN SOME VEHICLES UNDER THIS RECALL. THE DEFECTIVE PART SHOULD OF NEVER BEEN LEFT IN MY CAR BACK IN APRIL OF 2015.
Steering, Feb 2, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE MAKING A TURN AT AN UNKNOWN SPEED, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND BEGAN TO VIBRATE VIOLENTLY CAUSING THE VEHICLE TO SWERVE OUT OF CONTROL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING SHAFT AND THE TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 14V284000 (STEERING). THE FAILURE MILEAGE WAS 108,000.
Steering, Feb 1, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL BEGAN TO VIOLENTLY SHAKE. THE CONTACT MADE SEVERAL ATTEMPTS TO TURN OFF AND RESTART THE VEHICLE, BUT THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT IT WOULD NOT BE REPAIRED BECAUSE THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 154,000.
Steering, Feb 1, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT AFTER HAVING THE U-JOINT LOCATED AT THE BOTTOM OF STEERING COLUMN REPLACED, THE TECHNICIAN INFORMED THAT THE POWER STEERING CONTROL MODULE FAILED. AS A RESULT, THE STEERING COLUMN NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THREE MONTHS PRIOR, THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). HOWEVER, THE TECHNICIAN EXPLAINED THAT THE VEHICLE WAS FUNCTIONING UP TO SPECIFICATIONS AND THERE WAS NO NEED FOR REPAIRS AT THE TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, WHO REFUSED TO PROVIDE ANY ASSISTANCE SINCE THE STATUE OF LIMITATION HAD SURPASSED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 203,077.
Steering, Feb 1, 2016
AFTER FUELING MY CAR, THE POWER STEERING STOPPED WORKING. IT'S VERY DIFFICULT TO STEER, BUT IT'S HARDER AT LOW SPEEDS.
Steering, Jan 30, 2016
IN 2012 THE STEERING TORQUE SENSOR WENT OUT AND CAUSED THE EPS TO CONTINUALLY FAIL. WE HAD THE PARTS REPLACED WITH FACTORY PARTS IN 2014 BY AN INDEPENDENT MECHANIC FOR $500. IN DECEMBER 2015 THE STEERING WHEEL BEGAN SHAKING ERRATICALLY AGAIN, INDICATING TORQUE SENSOR FAILURE. WE HAD PREVIOUSLY RECEIVED A RECALL NOTICE FROM FORD TELLING US TO TAKE OUR 2008 FORD ESCAPE TO THE NEAREST DEALERSHIP. ON JANUARY 19, 2016 THE ESCAPE WAS DROPPED OFF AT TOWN AND COUNTRY FORD IN MADISON, TN. WE PICKED THE ESCAPE BACK UP ON JANUARY 21, 2016. THE STEERING WHEEL STILL SHOOK ERRATICALLY. WHEN ASKED WHY THE MECHANIC DIDN'T REPAIR THE TORQUE SENSOR, THEY INDICATED IT WASN'T PART OF THE RECALL BECAUSE THEY'RE ONLY REQUIRED TO REPAIR BASED OFF OF VAG CODES OR FAULT CODES. THE TECHNICIAN STATED THAT THE "DASH WAS LIT UP LIKE CHRISTMAS" AND HE DIDN'T HAVE TIME TO PULL ALL OF THE FAULT CODES. WE LEFT MUTLIPLE MESSAGES FOR THE SERVICE DEPARMENT MANAGER AND RECEIVED NO RESPONSE. I CONTACTED THE FORD CUSTOMER SERVICE NUMBER AS DIRECTED IN THE NHTSA RECALL NOTICE AND EXPLAINED AS ABOVE. FORD CUSTOMER SERVICE DIRECTED ME TO TAKE THE CAR TO A DIFFERENT FORD SERVICE CENTER AND STATED THEY COULD NOT ENFORCE THE REPAIRS UNDER THE RECALL AS DEALERSHIPS ARE PRIVATELY OWNED. WE HAVE VIDEO FOOTAGE OF THE STEERING WHEEL SHAKING AFTER THE SERVICE DATES AS NOTED IN THIS COMPLAINT.
Steering, Jan 29, 2016
EVERY TIME I DRIVE ON THE HIGHWAY AT 75MPH THE STEERING WHEEL WOULD START TO SHAKE. THEN FOR THE PAST 2 WEEKS EVEN WHEN THE VEHICLE WAS ON A STOP LIGHT THE STEERING WHEEL WOULD SHAKE. TWO DAYS AGO AS I SHIFTED THE VEHICLE TO DRIVE THE STEERING WHEEL BECAME SUPER HARD TO MOVE. I TURNED OFF THE VEHICLE AND ONCE I TURNED IT ON THE STEERING WHEEL FELT FINE AGAIN. THIS MORNING AS I SHIFTED THE GEAR TO DRIVE THE STEERING WHEEL WAS HARD AND UNMOVEABLE. I WAS UNABLE TO DRIVE MY VEHICLE.
Steering, Jan 28, 2016
MY STEERING WENT OUT AFTER I HAD STOPPED THE CAR AND TURNED IT OFF. I HAD GOT BACK IN THE CAR 30 MINUTES LATER PUT THE CAR IN REVERSE AND THE STEERING WAS GONE. I CALLED THE DEALERSHIP THAT I HAD PURCHASED IT FROM BECAUSE I HAD SEEN ON SOME SERVICE PAPERS FROM THEM THAT STATED A RECALL ON THE FORD ESCAPE WAS IN PLACE #14S05. HE TOLD ME THAT THERE WAS NOT A RECALL ON MY PARTICULAR VEHICLE. MY MILEAGE IS 101,500. THIS IS THE SAME DEALERSHIP THAT I HAD TAKEN MY CAR TO HAVE THEM LOOK AT MY IGNITION SWITCH BECAUSE IT WAS GIVING ME PROBLEMS AND WAS TOLD THAT IT DIDNT GIVE THEM A PROBLEM. 2 MONTHS LATER SWITCH IS ALMOST GONE COMPLETELY, I TOOK IT IN AGAIN AND THEY SAID IT NEEDED TO BE REPLACED AND THAT SORRY YOUR EXTENDED WARRANTY HAD RUN OUT YOU WILL HAVE TO PAY FOR THIS.
Steering, Jan 28, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. IN ADDITION, THE CONTACT MENTIONED THAT THE VEHICLE DID NOT EXPERIENCE ANY FAILURE PRIOR TO THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Steering, Jan 28, 2016
RECEIVED RECALL NOTICE FOR STEERING ISSUE. NO ISSUES WITH STEERING PRIOR TO RECALL. SOFTWARE UPDATE PERFORMED. 4 MONTHS NO ISSUES. THEN STEERING WHEEL BEGAN MODERATE SHAKING UPON START, DRIVING AND IDLING. SEVERAL DAYS LATER 'POWER STEERING ASSIST FAULT' APPEARED IN MESSAGE CENTER. SHAKING CONTINUED BUT NO IMMEDIATE LOSS OF POWER. TWO DAYS FOLLOWING ON THE HEELS OF MAJOR SNOWSTORM, ALL POWER STEERING LOST. CONTACTED FORD DIRECTLY, THEY INSTRUCTED ME TO SCHEDULE SERVICE APPOINTMENT. THEY CLAIMED THAT CODES CAN BACK AS TORQUE SENSOR AND NOTHING TO DO WITH POWER STEERING ISSUE.
Steering, Jan 27, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY AND AN ABNORMAL NOISE WAS HEARD. THE POWER STEERING ASSIST FAULT LIGHT ILLUMINATED. THE FAILURE OCCURRED RANDOMLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
Steering, Jan 27, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. AFTER TURNING THE IGNITION KEY IN THE ON POSITION, THE POWER STEERING FAILED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR FAILED. THE DEALER STATED THAT THE TORQUE CONVERTER AND THE STEERING COLUMN NEEDED TO BE REPLACED. THE POWER TORQUE SENSOR WAS REPLACED. THE CONTACT STATED THE STEERING COLUMN PARTS WERE BEING ORDERED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DIRECTED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Steering, Jan 27, 2016
THE STEERING STARTED GOING OUT AFTER A FEW MILES. AFTER SHUTTING OFF THE VEHICLE, IT WOULD BE FINE FOR AWHILE. TOOK IT TO THE DEALER AND FOUND THAT THERE HAD BEEN A RECALL AND THE WORK HAD BEEN PERFORMED IN AUGUST, 2014. THE DEALER CONTACTED FORD RECALL SPECIAL SERVICES AND WAS DENIED COVERAGE. WE ALSO CONTACTED FORD AND WERE DENIED. THE VEHICLE BELONGS TO A 72 YEAR OLD WIDOW WHO HAS FOLLOWED EVERY MAINTENANCE SCHEDULE. SHE IS UNABLE TO STEER IT WHEN IT GOES OUT AND UNABLE TO AFFORD A $900 REPAIR.