2008 Ford Escape
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,417 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Escape model years with reports.
Of the 2008 reports, 72 involved a crash and 7 involved a fire. 45 people were injured.
What owners report most often
Recalls and investigations
Power train, automatic transmission, lever and linkage, floor shiftSep 29, 2015
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Campaign 15V606000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Hybrid propulsion systemSep 3, 2014
Ford Motor Company (Ford) is recalling certain model year 2005-2008 Ford Escape hybrid electric vehicles manufactured October 13, 2003, to June 20, 2008, and 2006-2008 Mercury Mariner hybrid electric vehicles manufactured June 10, 2005, to June 20, 2008. The coolant pump for the hybrid system may fail resulting in the hybrid electronics overheating.
If the hybrid electronics system overheats, it may shut down the powertrain, resulting in a stall-like condition, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect and replace the original Motor Electronics Coolant (MEC) Pump with an improved brushless pump, free of charge. The recall is expected to begin on October 27, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S19.
Campaign 14V526000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Representative owner complaints
2,417 reports, newest first.
Steering, Dec 15, 2016
WHILE DRIVING POWER STEERING WENT OUT . ON SCREEN THE WORDS POWER STEERING SYSTEM FAILURE. THE POWER STEERING THEN STARTED TO WORK. I DROVE IT HOME WITHOUT INCIDENT. WHEN I WENT TO GO USE VEHICLE AGAIN THE POWER STEERING WAS NOT WORKING AND THE POWER STEERING SYSTEM FAILURE APPEARED ON SCREEN. *TR
Steering, Dec 15, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING AROUND A CURVE AT 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO A MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED. BECAUSE THE VEHICLE WAS PREVIOUSLY REPAIRED PER A POWER STEERING RELATED RECALL, THE DEALER STATED THAT THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS OUT OF POCKET. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 128,000.
Steering, Dec 14, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. AFTER THE VEHICLE WAS STARTED, THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 118,570.
Steering, Dec 12, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE THE VEHICLE WAS BEING OPERATED, THE STEERING COLUMN SEIZED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REAPIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000. UPDATED 02/07/2017*CT *CN
Steering, Dec 8, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. WHILE DRIVING 25 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING SHAFT TORQUE SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000. THE VIN WAS NOT AVAILABLE. UPDATED 05/04/17*LJ *CN
Engine, Dec 8, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND THE STOP-SAFETY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER TEN MINUTES. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED; HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE OR PRODUCE A FAULT CODE. THE CONTACT WAS INFORMED THAT THE FAILURE COULD BE RELATED TO THE THROTTLE BODY NEEDING TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 210,000.
Steering, Dec 6, 2016
2-3 YEARS AGO I HAD ISSUES WITH POWER STEERING GOING IN AND OUT, THEN I AM NOTIFIED OF A RECALL DUE TO POWER STEERING PROBLEMS. I WAS TOLD THE SOLUTION WOULD BE REPROGRAMMING AS OPPOSE TO REPLACING THE FAULTY UNIT. THAT WORKED TEMPORARILY AS NOW THE POWER STEERING IS COMPLETELY OUT OF ORDER. FORD CHARGED ME $140 TO TELL ME I HAVE TO PAY FOR REPLACEMENT OF OVER $1300.
Steering, Dec 6, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING 5 MPH, AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V526000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 164,000. UPDATED 01/27/17*LJ THE CONSUMER IS REQUESTING AN UPDATE. 03/13/17.*JB UPDATED 7/17/18*JB *TR
Steering, Nov 29, 2016
POWER STEERING FAILURE CODE B2278 RECALL 14S05 NHTSA 14V284000 POWER STEERING SENSOR FAILURE. I WAS TOLD BY FORD THAT MY VEHICLE WAS NOT IN RECALL BECAUSE IT WAS MANUFACTURED IN 2007 EVEN THOUGH IT WAS A 2008 VEHICLE.
Steering, Nov 27, 2016
LOSS POWER STEERING WHILE DRIVING. *TR
Steering, Nov 23, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 62 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE STEERING WHEEL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DIRECTION SYSTEM OF THE ELECTRONIC MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.
Steering, Nov 21, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED A STEERING SHAFT TORQUE SENSOR WARNING INDICATOR ILLUMINATED. THE POWER STEERING FAILED AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER AND HAD IT TOWED TO THE DEALER. THE DEALER DIAGNOSED THAT THE STEERING SHAFT TORQUE SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED THE CONTACT THAT, DESPITE BEING A COMMON FAILURE, NO RECALL WAS ISSUED. THE FAILURE MILEAGE WAS 113,682.
Steering, Nov 17, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING 20 MPH, THE POWER STEERING FAILED. THE CONTACT COULD NOT TURN THE STEERING WHEEL WHILE GOING THROUGH AN INTERSECTION. THE CONTACT WAS ABLE TO REGAIN CONTROL OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 180,000.
Service brakes, Nov 15, 2016
I HAVE EXPERIENCED AN UNUSUAL PROBLEM WITH THE BRAKING SYSTEM IN MY 2008 FORD ESCAPE HYBRID. I HAVE EXPERIENCED SEVERAL EPISODES WHILE BRAKING OF THE YELLOW ABS AND THE RED BRAKE WARNING LAMP LIGHTING UP AND THE DISPLAY SAYING "REGEN BRAKES DISABLED" OVER THE PAST YEAR. WHEN THIS HAPPENS THE BRAKES ARE SLOW TO STOP THE CAR WITH A JERKING ACTION. ALL OF MY FAILURES HAVE HAPPENED WHILE DRIVING IN TOWN. ONCE I ENDED UP IN THE MIDDLE OF AN INTERSECTION BEFORE THE CAR CAME TO A COMPLETE STOP. THE ONLY WAY I COULD CORRECT THE ISSUE WOULD BE TO STOP THE CAR, DEPRESS THE BRAKE PEDAL HARD TO THE FLOOR,THEN SHUT OFF THE VEHICLE. I WOULD THEN RESTART MY CAR AND THE BRAKES WOULD THEN RETURN TO NORMAL OPERATION. I HAVE RESEARCHED THIS ISSUE ON LINE AND HAVE FOUND HUNDREDS OF PEOPLE POSTING COMPLAINTS ABOUT THE SAME ISSUE. ALL COMPLAINTS ARE FROM OWNERS OF FEH'S 2005 TO 2008. WHY HASN'T THIS LIFE SAFETY ISSUE BEEN ADDRESSED? FROM WHAT I HAVE READ, THE REPAIR COULD BE FROM $3000 TO $7000 DOLLARS. I DON'T UNDERSTAND WHY THERE HASN'T BEEN A RECALL. OR HAS THERE BEEN. PLEASE ADVISE. DL
Steering, Nov 15, 2016
ELECTRIC POWER STEERING BEGAN TO INTERMITTENTLY FAIL, NEARLY CAUSING LOSS OF CONTROL OF VEHICLE WHILE IN MOTION ON A CITY STREET. POWER STEERING EXPERIENCED A COMPLETE FAILURE YESTERDAY WHEN TURNING INTO A STORE PARKING LOT AND IS GIVING A FAULT CODE INDICATING STEERING ROTATION SENSOR FAILURE. FORD SHOULD FIX THIS UNDER A RECALL. IT IS A MAJOR SAFETY DEFECT WHICH APPEARS TO AFFECT HUNDREDS OF THOUSANDS OF MODELS.
Electrical system, Electronic stability control (ESC), Nov 14, 2016
AS I WAS DRIVING HOME FROM WORK AND TURNING A CORNER, MY POWER STEERING JUST STOPPED WORKING AND I ALMOST DROVE INTO ANOTHER CAR, SO TO AVOID COLLIDING INTO ON COMING TRAFFIC I WENT ONTO THE SHOULDER. I CONTACTED THE DEALER AND THEY SAID THAT MY CAR WAS NOT INCLUDED IN THE RECALL, BUT ACCORDING TO THIS WEB SITE IT IS. WHAT DO I NEED TO DO, CRASH?
Steering, Nov 14, 2016
POWER STEERING FAILURE WHILE DRIVING NEARLY CAUSING AN ACCIDENT, WENT OUT BEFORE HAD TO RESTART THE CAR. WENT TO AUTO ZONE FOUND OUT THAT IT WAS AN ELECTRONIC POWER STEERING AND THERE WAS A RECALL ON IT...VERY DISAPPOINTED WITH FORD COMPANY
Steering, Nov 14, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING AND THE STABILITY CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO DIAGNOSED THAT THE POWER STEERING MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 100,000.
Steering, Nov 8, 2016
WHEN I WOULD TURN OCCASIONALLY THE WHEEL WOULD LOCK UP BUT AFTER A FEW SECONDS I WOULD REGAIN POWER. I PARKED IT AT SCHOOL AND APPROXIMATELY 7 HOURS LATER I RETURNED AND STARTED IT. AS I WAS BACKING OUT THE STEERING ONLY WORKED FOR ABOUT 2 SECONDS AND LOCKED UP EXCEPT THIS TIME IT DID NOT CORRECT ITSELF. I TRIED TURNING IT OFF AND ON AGAIN BUT IT WAS NOT FIXING IT. I HAD TO HAVE IT TOWED. THERE IS A RECALL ON OTHER '08 FORD ESCAPE HYBRIDS BUT NOT MINE. ALL FOR THE SAME PROBLEM TOO.
Steering, Nov 4, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE REVERSING AT 20 MPH, THE STEERING WHEEL FAILED WITHOUT WARNING. THE CONTACT WAS ABLE TO SHIFT THE VEHICLE BACK INTO DRIVE AND PULL BACK INTO HER DRIVEWAY. IN ADDITION, THE STEERING FAILED TWO TIMES PREVIOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,360.
Vehicle speed control, Oct 27, 2016
FIRST COLD MORNING THE GAS PEDAL STUCK AFTER 5 MILES. NO MOVEMENT. I WAS IN THE LEFT LANE & HAD TO CROSS OTHER LANES TO SAFETY. MY WIFE REFUSES TO DRIVE THIS CAR. DEALER SAYS THROTTLE BODY ISSUES ON OTHER ESCAPES ARE COVERED BY A 10 YEAR/150,000 MILE WARRANTY.
Steering, Power train, Oct 25, 2016
I OWN A 2008 FORD ESCAPE. MY WIFE WAS AT WORK AND WHEN SHE STARTED TO DRIVE HOME NOTICED THE STEERING WHEEL DIFFICULT TO STEER. LUCKILY SHE WAS DRIVING STRAIGHT ON THE HIGHWAY ON THE WAY HOME. SHE DID NOTICE VIBRATION OF THE STEERING WHEEL. I TOOK IT FOR A TEST DRIVE AND NOTICED IT WAS VERY DIFFICULT TO STEER OR TURN AT LOW SPEEDS. ALSO THE STEERING/POWERTRAIN WRENCH LIGHT HAD COME LIT. IT WAS EVIDENT THE STEERING ASSIST HAD MALFUNCTIONED. AFTER SOME RESEARCH I BECAME AWARE OF AN ELECTRIC POWER ASSIST SAFETY RECALL ON 2008-2011 FORD ESCAPES. WHICH IS THE EXACT SAME ISSUE I'M HAVING ON MY 2008 FORD ESCAPE. I CONTACTED THE LOCAL FORD DEALER AND WAS TOLD THAT ACCORDING TO THE VIN NUMBER THERE WAS NO RECALL ANNOUNCED FOR MY VEHICLE. THIS MAKES EXACTLY NO SENSE TO ME BECAUSE ITS THE EXACT SAME ISSUE AND VEHICLE FOR WHICH THE RECALL WAS MADE. I'M BASICALLY ON MY OWN TO FIX AT THIS POINT. *TR
Steering, Oct 25, 2016
I WAS DRIVING TO WORK AND THE POWER STEERING SUDDENLY STOPPED WORKING WITHOUT ANY WARNING. IT WAS TERRIFYING! I PARKED THE CAR. LATER I STARTED IT AND DROVE HOME IN A COLD SWEAT PRAYING IT DID NOT HAPPEN AGAIN! *TR
Fuel/propulsion system, Oct 25, 2016
WHILE DRIVING MY 2008 FORD ESCAPE HYBRID ON A RESIDENTIAL STREET, THE RED TRIANGLE LIGHT CAME ON, WITH A WARNING TO "STOP NOW, PULL OVER." LUCKILY I WAS ALREADY DRIVING SLOWLY AND I STOPPED SAFELY. THE ENGINE THEN DIED. I TRIED RESTARTING, BUT THE RED TRIANGLE CAME BACK ON, AND THE ENGINE DIED AGAIN. I HAD THE VEHICLE TOWED TO LOCAL FORD DEALERSHIP. THEY DIAGNOSED THE PROBLEM AS A DEAD HYBRID BATTERY, WITH A REPLACEMENT COST $12,000. UNFORTUNATELY, THE 8-YR BATTERY WARRANTY EXPIRED JUST A FEW MONTHS PRIOR TO THIS. I ASKED ABOUT RECALL 14S19, WHICH SEEMS TO BE RELATED TO THIS PROBLEM. THE DEALER AND FORD CORP CUSTOMER SERVICE BOTH SAID MY SPECIFIC VIN WAS NOT COVERED BY THE RECALL. ABOUT 18 MONTHS PRIOR TO THIS, I HAD THE SAME EXPERIENCE, WITH THE RED TRIANGLE WARNING LIGHT COMING ON WHILE I WAS DRIVING ON A RESIDENTIAL STREET. I HAD THE VEHICLE TOWED TO THE SAME DEALER. THEIR INITIAL DIAGNOSIS WAS A DEAD HYBRID BATTERY, WHICH WOULD BE COVERED UNDER WARRANTY. THE NEXT DAY, THE DEALER CALLED BACK TO SAY THEY HAD DISCUSSED THE PROBLEM WITH FORD CORPORATION, AND THEY CHANGED THE DIAGNOSIS. THEY REPLACED THE "IGNITION SWITCH AND HOUSING" (NOT COVERED UNDER WARRANTY) FOR $743. THE CAR RAN OK UNTIL THE PROBLEM RECURRED THIS MONTH. *TR
Steering, Oct 21, 2016
WE WERE DRIVING ON THE FREEWAY ON 10/12/16 WHEN ALL OF A SUDDEN WITHOUT WARNING THE STEERING WENT COMPLETELY OUT. I COULDN'T TURN RIGHT OR LEFT. I HAD MY FAMILY (WIFE, 2 CHILDREN (1 AUTISTIC) AND DOG) IN THE VEHICLE. WE BARELY AVOIDED A COUPLE ACCIDENTS AND A WALL. MANAGED TO PUSH THE VEHICLE TO SAFETY. I HAD A TOW TRUCK PICK IT UP, TAKE IT TO THE DEALER. TURNS OUT THE RACK AND PINION WENT OUT. THE FORD DEALER SERVICE ADVISOR SAID HE'D HELP ME OUT WITH THE PRICE WHICH WAS ESTIMATED AT 1400 DOLLARS. IT TOOK THE DEALER 6 DAYS TO HAVE MY VEHICLE READY. THEY SAID THERE WAS NOTHING THEY CAN DO. THEY ARE AN INDEPENDENT DEALER. TO TAKE MY ISSUE UP WITH FORD. I CONTACTED THE NUMBER THAT THEY GAVE ME AND THE CUSTOMER SERVICE REP AT FORD SAID THAT THE DECISION MADE BY FORD MOTOR COMPANY WAS JUST TO NOTATE THAT THIS HAPPENED. THERE WAS NOTHING THEY CAN DO. *TR