2009 Ford Escape
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,693 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Escape model years with reports.
Of the 2009 reports, 34 involved a crash and 2 involved a fire. 17 people were injured.
What owners report most often
Recalls and investigations
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Representative owner complaints: engine
289 reports, newest first. Show all
Vehicle speed control, Engine, Jul 22, 2013
I WAS DRIVING 35 MPH IN TOWN WHEN VEHICLE SEEMED TO BE LOSING POWER. I PULLED OVER TO THE SIDE OF THE ROAD. THE ENGINE WAS RUNNING AT A VERY ROUGH IDLE . I TRIED TO ACCELERATE BUT IT WOULD BARELY MOVE. I TURNED THE ENGINE OFF AND RESTARTED IT . IT DID THE SAME THING, NO ACCELERATION. I DID THIS SEVERAL TIMES BEFORE IT WOULD RUN PROPERLY. IT SEEMED RATHER JERKY WHILE DRIVING. I WAS ABOUT 10 MILES FROM HOME WHEN THIS HAPPENED. ON THE WAY HOME I WAS DRIVING AT 55 MPH AND IT DIED COMPLETELY. THE CHECK ENGINE LIGHT CAME ON THIS TIME. I GOT IT RESTARTED AND MADE IT HOME. I HAVE A CODE READER AT MY HOUSE. I CHECKED AND CODES P2111 AND P2112 WERE STORED IN THE COMPUTER. I CHECKED WITH A MECHANIC AND WAS TOLD THE CODES RELATE TO THE THROTTLE BODY ASSEMBLY. I WAS GOING TO HAVE IT REPAIRED BUT THE MECHANIC TOLD ME THAT THE PART IS ON NATIONAL BACK ORDER. THIS IS MY ONLY VEHICLE AND I' M AFRAID TO DRIVE. WHAT CAN I DO. *TR
Power train, Electrical system, Engine, Fuel/propulsion system, Jul 22, 2013
DRIVING ON HIGHWAY AT ABOUT 65 MPH. DRIVING FOR ABOUT 30 MIN. WHEN VEHICLE STARTED TO STUTTER AND SLOW DOWN. PUSHING THE ACCELERATOR AND NO RESPONSE -RPM AND SPEED DROPPING QUICKLY. ALMOST RUN OVER BY OTHER VEHICLES ON HIGHWAY. WRENCH LIGHT CAME ON THE DASH PANEL. CAR WAS PULLED OVER TO SIDE OF ROAD AND BARELY GOING AT 900 RPM AND ~ 2 MPH. NEEDED TO HA E CAR TOWED. THIS IS A VERY DANGEROUS ISSUE THAT NEEDS TO BE FIXED IMMEDIATELY! *TR
Vehicle speed control, Engine, Jul 22, 2013
CAR GOES INTO LIMP MODE AND YOU HAVE TO GET OFF OF HIGHWAY AND TURN OFF CAR AND RESTART TO RESET COMPUTER. THIS WORKS FOR ABOUT 10 MILES AND THEN IT STARTS ALL OVER AGAIN. MY DEALERSHIP HAS THE CAR AND IS REPLACING THE THROTTLE BODY SO WE CAN DRIVE THE CAR AND NOT BE IN DANGER. *TR
Fuel system, Gasoline, Vehicle speed control, Engine, Jul 18, 2013
I WAS DRIVING ON THE FREEWAY GOING 70 MPH. THE GAS PEDAL SUDDENLY WENT ALL THE WAY TO THE FLOOR BUT THE CAR WAS GETTING NO POWER. LUCKILY THE FREEWAY WAS NOT CROWDED AND WE WERE ABLE TO COAST TO THE SIDE OF THE FREEWAY. I TURNED THE CAR OFF AND RESTARTED IT AND THE PEDAL SEEMED TO BE WORKING. BUT 30 MILES LATER IT HAPPENED AGAIN. I BROUGHT THE CAR TO THE FORD DEALERSHIP WHERE THEY SAID THE PROBLEM WAS THE THROTTLE BODY. THE PART IS ON BACK ORDER FOR 3 WEEKS. *TR
Power train, Vehicle speed control, Engine, Jul 18, 2013
THIS IS THE 3RD TIME THIS PROBLEM HAPPENED. I'M DRIVING NORMALLY, AT A CONSTANT SPEED, AND ALL OF A SUDDEN, WRENCH LIGHT COMES ON, RPMS DO WEIRD THINGS, GAS PEDAL DOESN'T DO ANYTHING, PUTTING IT IN NEUTRAL IN A DRIFT DOWNSPEED DOES NOTHING, PARK DOES NOTHING. PUTTING IT IN PARK AND SHUTTING THE ENGINE, AND STARTING AGAIN MAKES THE LIGHT GO AWAY AND RUN FINE AGAIN. THIS IS A HUGE SAFETY CONCERN AS I TRAVEL WITH YOUNG CHILDREN AND THIS WILL HAPPEN WITH NO WARNING AT ALL. VERY DISAPPOINTED FORD WILL NOT RECALL AND FIX THIS VERY COMMON PROBLEM. *TR
Vehicle speed control, Engine, Fuel/propulsion system, Jul 16, 2013
WHILE DRIVING AT VARIOUS SPEEDS, CONDITIONS, THE WRENCH WARNING LIGHT APPEARS AND THE CAR BECOMES LIMP AND NON RESPONSIVE. ENGINE WAS RUNNING HARD. HAD TO TURN OFF VEHICLE AND RESTART (WHICH WAS DIFFICULT). THIS OCCURRED AGAIN WITHIN MINUTES, THIS TIME WITH THE CHECK ENGINE LIGHT COMING ON. WENT DIRECTLY TO REPAIR SHOP AND HAD IT CHECKED. WAS TOLD THAT ERROR CODE P2111 WAS BEING SHOWN. THE THROTTLE BODY WAS CLEANED AND THE GAS PEDAL ASSEMBLY WAS REPLACED. THE NEXT DAY, THE SAME PROBLEMS CONTINUED. I AM SCARED TO DRIVE THIS CAR, ESPECIALLY WITH MY CHILDREN IN IT AS I AM WORRIED IT WILL DIE WHILE PULLING OUT IN TRAFFIC OR THAT SOMEONE WILL REAR END US. *TR
Vehicle speed control, Engine, Jul 15, 2013
WAS DRIVING ABOUT 25-30 MPH ON A SIDE STREET, VEHICLE STARTED TO SPUTTER AND STALL, FELT LIKE THE ENGINE WAS DYING, SO WAS ABLE TO PULL OFF INTO A PARKING LOT AND TURNED THE CAR OFF, SAT FOR A FEW MINS, THEN RESTARTED AND PULLED OUT AND EVERYTHING WAS FINE. APPROXIMATELY 6 MONTHS LATER, SIMILAR ISSUE, WAS DRIVING ABOUT 25 ON A SIDE STREET, CAR SPUTTERED, STALLED, SO PULLED OVER, TURNED OFF, WAITED THEN RESTARTED. A FEW DAYS LATER, WAS DRIVING ABOUT 35 ON A SIDE STREET, SAME ISSUE, THEN THE CHECK ENGINE LIGHT CAME ON, SO PULLED OVER AND CALLED FOR A TOW. CAR IS CURRENTLY BEING SERVICED AT THE FORD DEALERSHIP AND HAVE BEEN NOTIFIED THAT IT WAS A THROTTLE BODY ISSUE, WHICH I AM HAVING TO PAY $550 TO FIX. *TR
Vehicle speed control, Engine, Jul 12, 2013
WHILE DRIVING ON THE BELTLINE, THE VEHICLE STOPPED RESPONDING TO THE ACCELERATOR. I PUT ON HAZARD LIGHTS, CHANGED TWO LANES TO GET TO THE RIGHT-HAND SHOULDER, AND STOPPED. FORTUNATELY THE TRAFFIC WAS NOT HEAVY AT THE TIME (9:30PM). RESTARTING THE VEHICLE FIXED THE PROBLEM, AND I WAS ABLE TO DRIVE HOME. HOWEVER DUE TO THE SAFETY HAZARD, I HAVE NOT DRIVEN IT SINCE. *TR
Vehicle speed control, Engine, Jul 10, 2013
I WAS DRIVING DOWN THE HIGHWAY AND THE GAS PEDAL STOPPED WORKING AND MY CAR WOULDN'T GO I PULLED OFF THE ROAD AND TURNED MY CAR OFF. I RESTARTED IT AND CONTINUED TO DRIVE IT DID IT AGAIN AND I WENT TO THE DEALERSHIP, IT DID IT ALL THE WAY THERE I HAD TO KEEP PULLING OVER AND RESTARTING. THE CODE CAME UP THROTTLE STUCK OPEN. I AM NOT WAITING FOR A NEW THROTTLE BODY THAT IS ON BACK ORDER AND WILL TAKE AROUND 5-8 DAYS, IT IS DAY 7 AND THE PART IS STILL NOT THERE. *TR
Engine, Jul 9, 2013
VEHICLE LOOSES POWER AND MUST PULL TO THE SIDE OF THE ROAD. THE ENGINE CONTINUES TO RUN ROUGHLY BUT NO POWER GOES TO THE WHEELS. ONCE STOPPED I TURN VEHICLE OFF FOR A MINUTE. ONCE RESTARTED THE VEHICLE SEEMS TO RUN OKAY. BUT IT HAPPENED 3 TIMES ON 7/8/2013. THE CODE IS P2111. I TOOK IT TO THE DEALER AND THE PART IS ON BACK ORDER SO I DO NOT KNOW WHEN THIS WILL BE RESOLVED. THIS IS MY ONLY CAR AND I FEEL IT IS UNSAFE. ACCORDING TO YOUR WEBSIGHT THERE ARE 2 ACTION REPORTS. #S PE13003 & DP12006. AND 2 TECHNICAL SERVICE BULLETINS #S 09-23-5 & 10-21-6. *TR
Vehicle speed control, Engine, Jul 9, 2013
THE ELECTRONIC THROTTLE BODY ON MY 2009 FORD ESCAPE FAILED WHILE I WAS TRAVELING AT A HIGH RATE OF SPEED ON THE HIGHWAY CAUSING MY ENGINE SHUT DOWN. *TR
Power train, Engine, Jul 8, 2013
A WEEK AFTER I BOUGHT A 2009 FORD ESCAPE FROM A USED DEALERSHIP, I BEGAN HAVING PROBLEMS WITH THE SUV. FIRST THE BATTERY DIED, LEAVING ME, MY BOYFRIEND AND HIS 3 YEAR OLD NEPHEW STRANDED IN MALIBU UNTIL 10PM. THE NEXT DAY, WE REPLACED THE BATTERY AT AN AUTO ZONE. AS WE STARTED TO DRIVE HOME, MY CAR SURGES AND STALLS. I TURN THE CAR OFF AND ON AGAIN AND CONTINUE TO DRIVE BUT IN ABOUT 20 FEET, THE CAR SURGES TO A STOP AGAIN AND THE "WRENCH LIGHT" TURNED ON INDICATING A THROTTLE CONTROL/POWERTRAIN PROBLEM. I HAVE MY CAR TOWED TO THE NEAREST BODY SHOP AND THE NEXT DAY THEY TELL ME THEY CANT FIX MY CAR AND THAT I NEEDED TO GET IT TOWED TO A FORD DEALER. I CONTACT THE PRIVATELY OWNED DEALERSHIP WHERE I BOUGHT MY CAR (WHICH IS 40 MINS AWAY FROM MY HOME) AND THEY TELL ME THEY WILL GET SOMEONE TO TOW MY VEHICLE TO THEM. A COUPLE DAYS LATER THEY TELL ME ITS A THROTTLE BODY ISSUE AND THAT I NEEDED TO GET IT REPLACED. AFTER THEY GAVE ME A QUOTE ON HOW MUCH REPAIRS WOULD COST, I TOLD THEM I COULDN'T AFFORD IT SO THEY TRIED CLEANING THE THROTTLE BODY. AFTER THEY CLEANED IT, THEY SAID MY CAR WAS OPERABLE AGAIN BUT I WOULD NEED TO REPLACE THE THROTTLE BODY AS SOON AS I COULD. SINCE THEN I HAVE DRIVEN MY CAR ALMOST 300 MILES WITH NO PROBLEMS BUT I AM STILL WEARY THAT MY CAR WILL STALL ON ME AGAIN SO I WILL DEFINITELY HAVE THE PART REPLACED ONCE I HAVE THE MONEY TO DO SO. FOR A WEEK WHILE MY CAR WAS IN THE SHOP(S) I DID A LOT OF RESEARCHING ON MY MAKE AND MODEL SUV AND I HAVE READ MANY COMPLAINTS OF PEOPLE WITH A SIMILAR ISSUE. WHAT I DON'T UNDERSTAND IS WHY THE GOVERNMENT HASN'T ISSUED A RECALL YET. ANYWAY, I'M JUST THANKFUL I WASN'T ON THE FREEWAY OR A BUSY STREET WHEN MY ESCAPE DECIDED TO CRAP OUT ON ME. I COULD HAVE BEEN IN A WAY WORSE OF A SITUATION. *TR
Vehicle speed control, Engine, Jul 8, 2013
I WAS DRIVING ON THE HIGHWAY WHEN SUDDENLY THE CAR MADE A VERY HARD JERK; IT FELT LIKE THE ENGINE FELL TO THE GROUND, AND THEN NO POWER WHEN I PUT MY FOOT ON THE GAS PEDDLE. I COASTED TO THE SIDE OF THE ROAD WHICH PUT ME AT THE END OF AN ENTRANCE RAMP ONTO THE HIGHWAY. I WAS SO SCARED BECAUSE OF WHERE MY CAR ENDED UP. I WAITED A FEW MINUTES AND TURNED THE CAR BACK ON AND DROVE ABOUT 30 FT AND THEN THE SAME THING HAPPENED... THE TERRIBLE JERK AND NO POWER. I PULLED OVER AND WAITED FOR AT LEAST ONE HOUR FOR A TOW TRUCK. I AM THANKFUL IT WAS NOT DARK OUT. I WAS TOLD BY THE FORD DEALER THAT IT WAS THE THROTTLE BODY. I HAVE SEEN MANY REPORTS ON LINE OF THE SAME DEFECTIVE PART. BESIDES THIS BEING A COSTLY EXPERIENCE [IF YOU DO NOT HAVE A WARRANTY] IT IS VERY DANGEROUS WHEN THIS PART GOES OUT. THIS SHOULD DEFINITELY BE A RECALLED ITEM AND PEOPLE REIMBURSED FOR HAVING TO HAVE THIS PART REPLACED. *TR
Engine, Jul 3, 2013
I PURCHASED A 2009 CERTIFIED USED FORD ESCAPE LIMITED IN OCTOBER 2012. IN FEBRUARY 2013, MY VEHICLE BEGAN TO STUTTER WHEN SLOWING DOWN AT STOP LIGHTS, ETC. I TOOK MY TRUCK INTO A FORD DEALERSHIP AND THEY SAID IT WAS AN ISSUE WITH THE ENGINE AND IT WAS COVERED UNDER MY WARRANTY. IN MAY, MY VEHICLE STARTED EXHIBITING THE SAME SYMPTOMS EXCEPT THIS TIME IT ACTUALLY BEGAN TO SHUT OFF WHEN SLOWING DOWN AT STOP SIGNS AND STOP LIGHTS. ONE DAY I WAS DRIVING AND IT BEGAN TO SLOW DOWN, STUTTER TO THE POINT OF JERKING, AND IT COMPLETELY SHUT OFF. I ENDED UP HAVING TO PULL OVER, EVEN ON THE FREEWAY. AFTER IT SHUT OFF, IT WOULD TURN ON AFTER LEAVING IT OFF FOR A MINUTE OR TWO. I TOOK MY VEHICLE BACK INTO THE SAME DEALER THAT REPAIRED IT IN FEBRUARY BECAUSE I THOUGHT IT WAS THE SAME ISSUE BUT WORSE. THEY EXAMINED IT AND SAID THAT IT WAS AN ISSUE WITH THE THROTTLE BODY AND THAT IT IS NOT COVERED UNDER MY WARRANTY. THEY ALSO INFORMED ME THAT THE PART WAS ON BACK ORDER. I PAID $106 TO HAVE IT EXAMINED AND WAS TOLD THAT IT WOULD BE APPROXIMATELY $508 TOTAL TO REPAIR AND THAT THE PART WAS ON BACK-ORDER AND WOULD NOT BE FOR TWO WEEKS. I CALLED BACK AND ADVISED THE CUSTOMER SERVICE REP THAT I WANTED TO PROCEED WITH HAVING MY VEHICLE REPAIRED. WE GOT OFF THE PHONE AND LATER THAT AFTERNOON, I RECEIVED A CALL STATING THAT PART WAS NEVER ORDERED AND THAT I NEEDED TO PAY FOR THE PART IN ADVANCE, $172. I RESEARCHED ONLINE AND SAW THAT FORD HAS HAD MULTIPLE COMPLAINTS REGARDING THROTTLE BODIES. IT SEEMS AS THOUGH I'M PAYING FOR A REPAIR THAT I SHOULD NOT HAVE TO. I HAVE NOT BEEN ABLE TO DRIVE MY CAR FOR TWO WEEKS BECAUSE IT IS TOO DANGEROUS TO DRIVE. THE DEALER OFFERED NO OTHER ALTERNATIVES OUTSIDE OF RENTING A CAR WHICH IS EXTREMELY EXPENSIVE FOR A TWO WEEK RENTAL. THANKFULLY, I'VE BEEN ABLE TO BORROW A CAR. *TR
Power train, Engine, Jul 3, 2013
VEHICLE RANDOMLY SLIPS INTO LIMP-HOME MODE AT SLOW SPEEDS AND HIGHWAY SPEEDS. THE WRENCH LIGHT TURNS ON AND THE ACCELERATOR IS NON-RESPONSIVE. IF THE VEHICLE IS PUT INTO PARK AND THE ENGINE IS SHIFT OFF, IT RESTARTS WITH NO PROBLEM...UNTIL A RANDOM TIME FURTHER DOWN THE ROAD. MONDAY IT HAPPENED 5 TIMES; TUESDAY IT HAPPENED 3 TIMES. *TR
Power train, Vehicle speed control, Engine, Jul 2, 2013
IN SEPTEMBER OF 2010, THE CHECK ENGINE LIGHT ON MY FORD ESCAPE WOULD COME ON AND OFF, ON AND OFF. SOME TIMES IT WOULD STAY ON FOR WEEKS AND THEN JUST DISAPPEAR. SOMETIMES IT WOULD STAY ON FOR A DAY OR TWO AND THEN DISAPPEAR. AND WHENEVER I NEED TO TAKE IT TO THE REPAIR SHOP, THE CHECK ENGINE LIGHT WAS NEVER ON. PEP BOYS COULD NEVER FIND ANYTHING WRONG BECAUSE THEY CHECK ENGINE LIGHT WAS NEVER ON, AND NO CODES APPEARED. WHEN PEP BOYS DROVE THE CAR, IT NEVER STOPPED ON THEM. IN APRIL OF 2012, AS MY SON WAS HOME FROM COLLEGE AND DRIVING THE CAR, IT SHUT OFF ON HIM ON THE FREEWAY ON MANY OCCASIONS. HE WOULD EXPLAIN TO ME THAT THE ENGINE WENT OFF AND THE CAR WOULD NOT ACCELERATE. HE WOULD HAVE TO PULL OVER AND EITHER RESTART IT OR WAIT AN HOUR FOR IT TO START SOMETIMES. THIS HAPPENED ON NUMEROUS OCCASIONS AT FAST AND SLOW SPEEDS. THE CHECK ENGINE LIGHT AND MAINTENANCE LIGHTS WOULD COME ON. THE CAR BEGAN STOPPING ON ME WITH THE EXACT SAME PROBLEMS STATED ABOVE. EVERY TIME I TOOK THE CAR TO PEP BOYS, THEY WOULD DRIVE IT FOR HOURS AND IT NEVER STOPPED ON THEM. ON APRIL 29, 2012, I TOOK THE CAR IN TO PEP BOYS, AND THE STOP ENGINE CODE READ THAT THE CAM SENSOR NEEDED TO BE REPLACED. I GOT THE CAR BACK ON MAY14, 2012, AND IT IMMEDIATELY STOPPED ON ME. THEN IT RAN GOOD FOR TWO WEEKS, THEN IT BEGAN STOPPING AGAIN ON A REGULAR BASIS. ON JUNE 21, 2012, I TOOK THE CAR IN AND THE CODES READ THROTTLE PROBLEM. THEY REPLACED THE THROTTLE AND I GOT THE CAR BACK ON JUNE, 29, 2013. I HAVE SPEND OVER $3500.00 ON THIS PROBLEM AND WOULD LIKE TO GET REIMBURSED. ONE THING TO NOT IS THAT THE ORIGINAL CHECK LIGHT BEGAN TO COME ON AROUND AUGUST OF 2011 AND THERE NEVER WAS A CLEAR DIAGNOSIS UNTIL MAY AND JUNE OF 2013. *TR
Power train, Engine, Jul 1, 2013
AS I PULLED OUT OF MY DRIVEWAY MY CAR APPEARED TO STALL. A WRENCH WARNING LIGHT CAME ON AND THE CAR HAD VERY LITTLE POWER. IT FELT AS IF I WAS IN NEUTRAL. I WAS ABLE TO PULL IT IN FRONT OF MY HOUSE AND CALLED A FORD DEALERSHIP WHO HAD IT TOWED. THE PROBLEM IS THE THROTTLE BODY BUT THE PART IS ON BACK ORDER. I WAS TOLD THAT THERE ARE 8,000 REQUESTS FOR THE PART BUT IT IS CURRENTLY NOT BEING PRODUCED SO THE WAIT COULD BE MONTHS OR LONGER. I WAS TOLD THAT I WOULD HAVE TO PICK UP MY CAR AND DRIVE IT AS IS, AS A REPLACEMENT CAR WAS NOT AVAILABLE. I ASKED IF IT WAS POSSIBLE TO GET THE PART THREW A DIFFERENT COMPANY AND WAS ADVISED THAT THE PART CANNOT BE FOUND ANYWHERE BUT I MAY BE ABLE TO GET A USED ONE FROM A WRECKED CAR. WHEN I PICKED UP MY CAR AND DROVE IT HOME IT STALLED TWICE. I DID AS I WAS ADVISED BY FORD, I TURNED OFF THE CAR, WAITED A FEW MINUTES AND THEN RESTARTED THE CAR. THIS WORKED BOTH TIMES BUT IS NOT A VERY SAFE WAY TO DRIVE. FORTUNATELY I HAD SOMEONE FOLLOWING ME AND WE BOTH HAD OUR HAZARDS ON AS THE CARS BEHIND US WERE NOT HAPPY WHEN I HAD TO STOP IN THE MIDDLE OF THE ROAD. *TR
Electrical system, Engine, Jun 30, 2013
WE BOUGHT THE SUV USED AT A CHEVROLET DEALERSHIP IN. JUNE 2010,AND IN OCTOBER WE STARTED HAVING ISSUES. THE VEHICLE WOULDN'T START. WE HAD IT TOWED TO A FORD DEALERSHIP WHERE THEY HAD IT FOR 10 DAYS AND COULDN'T. FIND A PROBLEM. WE DROVE IT FOR APPROXIMATELY 7 MONTHS, 14,000 MILES THEN IT HAPPENED AGAIN ...WE HAD IT TOWED TO ANOTHER GARAGE, AND THEY HAD IT A COUPLE OF DAYS WITH NO PROBLEMS FOUND.IN JUNE 2012 IT WOULDN'T. START AGAIN. THIS TIME IT RESTATED AFTER 40 MINUTES. IT WENT INTO A SAFE MODE, WHERE I DROVE IT HOME AT 5 MPH. WAITED 30 MINUTES UNHOOKED THE BATTERY CABLES WAITED 15 MINUTES AND HOOKED THEM BACK UP,,AND IT STARTED AND RAN FINE FOR A FEW DAYS THEN STARTED DYING WHILE DRIVING AT ANY SPEED. TOOK IT TO AUTO ZONE TO READ ANY CODES...NONE WERE IDENTIFIED. THIS IS HAPPENING MORE FREQUENTLY NOW. IS GOING BACK TO FORD ON TUESDAY7/2/13. THIS IS A VERY DANGEROUS PROBLEM, THAT NEEDS TO BE ADDRESSED. *TR
Power train, Engine, Jun 29, 2013
ABOUT A YEAR TO YEAR AND A HALF AGO I LOST ALL FORWARD MOTION WHILE DRIVING, COULD NOT GET THE CAR TO RESPOND TO THE ACCELERATOR, AND THE "WRENCH" LIGHT CAME ON. I MADE IT TO THE SIDE OF THE ROAD AND A FEW MINUTES LATER IT STARTED IT RIGHT UP. THIS HAPPENED SEVERAL TIMES OVER A COUPLE OF WEEKS PERIOD, I TOOK IT TO OUR FORD HOUSE BUT THEY COULD NOT FIND ANY ISSUES. I THEN TOOK IT TO MY LOCAL MECHANIC AND HE SAID HE THOUGHT IT WAS A THROTTLE ISSUE BUT COULDN'T FIND THE EXACT PROBLEM, SO HE SUGGESTED WE TAKE IT BACK TO THE FORD HOUSE AND LET THEM "PUT IT ON THE COMPUTER" AND LOOK AGAIN. I DID BUT THEY SAID ALTHOUGH THEY UNPLUGGED AND RECONNECTED SEVERAL THINGS THEY STILL COULD NOT FIND ANYTHING WRONG. I DIDN'T HAVE ANY PROBLEMS FOR A FEW MONTHS AND NOW IT HAS STARTED HAPPENING AGAIN, 5 TIMES IN THE LAST 2 WEEKS. NOW IT SPUTTERS SOME WHEN I RESTART IT BUT SO FAR IT HAS STARTED. I HAVE A TODDLER AND DEPEND ON MY CAR TO GET US AROUND AND THIS IS A VERY REAL SAFETY CONCERN. GETTING REAR-ENDED OR RUN OVER WHILE TRYING TO GET OFF THE ROAD IS A HUGE FEAR. IT SOUNDS LIKE WHEN I TAKE IT BACK TO THE FORD HOUSE, AND I WILL, THE WAIT ON THE PART WILL STILL MEAN I'LL BE DRIVING AN UNSAFE VEHICLE FOR A WHILE .FORD NEEDS TO PAY ATTENTION BEFORE THERE IS A FATALITY AND THEN THE WHOLE WORLD WILL KNOW HOW MUCH THEY CARE ABOUT THEIR CUSTOMERS. *TR
Engine and engine cooling, Vehicle speed control, Jun 29, 2013
I PURCHASED A 2009 FORD ESCAPE FROM SUNCOAST CHRYSLER JEEP DODGE ON 5/7/13. MY SALESMAN [XXX]TOOK ME ON TEST DRIVE IN THE VEHICLE, WHICH HAD 79818 MILES ON IT. RIGHT AWAY, THE VEHICLE BEGAN TO PUTT-PUTT, AND ACT LIKE IT DOESN'T WANT TO ACCELERATE, YET THE RPM SHOT UP. IT ENDED UP CUTTING OFF ON US AROUND THE CORNER FROM THE DEALERSHIP. ROB MANAGED TO GET IT BACK STARTED AND TOLD ME HE WILL HAVE SERVICE DEPT CHECK IT OUT WHILE I WORKED ON PAPERWORK WITH FINANCE GUY. FROM MAY 7TH UNTIL THE VEHICLE FINALLY BROKEN DOWN FOR GOOD ON JUNE 27TH, THE VEHICLE HAS CONTINUED TO HAVE PROBLEMS, AND CUT OFF 5X SINCE MY PURCHASE. I CALLED [XXX] AND TOLD HIM THAT CAR IS STILL NOT RUNNING WELL AND HE CAME TO MY JOB AND PICK UP VEHICLE FOR SERVICE. HE BROUGHT IT BACK WITH A CLEAN BILL OF HEALTH AND EVEN SAID DON'T WORRY, IT HAS A WARRANTY. TWO WEEKS AGO I CALLED AND SPOKE TO [XXX], THE USED VEHICLE MANAGER AND TOLD HIM THAT THE VEHICLE HAD CUT OFF ON ME AT LEAST (4) TIMES AND ALTHOUGH THEY GAVE IT A CLEAN BILL OF HEALTH, I AM STILL CONVINCED THAT SOMETHING IS WRONG. HE TOLD ME TO BRING VEHICLE BACK IN. I KNOW THAT A VEHICLE SHOULD NOT GET UP TO 4-5RPM'S, ESPECIALLY A NEWER MODEL VEHICLE, SO I DECIDED THAT I WANTED TO TAKE THE VEHICLE TO A FORD DEALER OR ANYBODY ELSE BECAUSE I DIDN'T TRUST THEM TO TELL ME THE TRUTH ABOUT WHAT WAS REALLY WRONG WITH THE VEHICLE. UNFORTUNATELY, I DIDN'T MAKE THE TIME TO GET THE CAR CHECKED OUT AND THE RESULT IS THAT THE VEHICLE IS BROKE DOWN, INCAPABLE OF NOT MOVING EXCEPT FOR A FEW FEET BEFORE CUTTING OFF. I HAD THE VEHICLE TOWED INTO THE DEALERSHIP ON 6/27 I WAS TOLD BY THE SERVICE DEPT THAT THE THROTTLE BODY WAS DEFECTIVE, AND A NEW THROTTLE BODY WAS NOT AVAILABLE AND THEY ARE ON BACK ORDER WITH A MONTH WAIT AND THAT OVER 900 OF THEM WERE BEING REQUESTED AT THIS TIME AND THEY DON'T UNDERSTAND WHY FORD HAS NOT PUT A RECALL ON THEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Vehicle speed control, Engine, Jun 26, 2013
WHILE TRAVELING AT 45 MPH ON A BUSY ROAD, THE ENGINE STOPPED RESPONDING TO THE ACCELERATOR AND BEGAN DECELERATING. THE THROTTLE/POWER-TRAIN WARNING LIGHT WAS ACTIVATED. I HAD TO PULL OVER THE THE SHOULDER OF THE ROAD TO AVOID BEING HIT BY OTHER TRAFFIC. THE CAR BEGAN JERKING FORWARD AS THOUGH IT WAS TRYING TO ACCELERATE ON ITS OWN. I SHUT OFF THE ENGINE FOR A MINUTE AND ONCE I RESTARTED THE CAR, THE WARNING LIGHT WAS NO LONGER ILLUMINATED. THE NEXT DAY (6/23/2013) I DROVE TO MY CLOSEST FORD DEALER AND THEY DIAGNOSED THE PROBLEM AS A FAULTY THROTTLE BODY. THE SERVICE ADVISOR INFORMED ME THAT THE PART WAS CURRENTLY BACKORDERED AND THAT THEY HAD 15 OTHER FORD VEHICLES CURRENTLY WAITING FOR INVENTORY TO ARRIVE. THE COST OF REPAIR IS $473. THE MECHANIC CLEANED OUT THE CARBON FROM MY THROTTLE BODY AS A TEMPORARY FIX UNTIL THE PART ARRIVED. TWO DAYS LATER (6/25/2013), AS I WAS DRIVING 55 MPH, THE SAME PROBLEM OCCURED AND I WAS FORCED TO PULL OVER AND RESTART MY VEHICLE. WHILE DRIVING BACK TO THE FORD DEALERSHIP THE NEXT MORNING TO GET A RENTAL CAR, MY CAR STOPPED RESPONDING AS I WAS CROSSING TRAIN TRACKS (AND I WAS ABLE TO RESTART THE VEHICLE). NOW MY CAR IS CURRENLY SITTING AT THE FORD DEALERSHIP AND I AM PAYING AN ADDITIONAL $33 A DAY FOR A RENTAL CAR WHILE I WAIT FOR THE PART TO ARRIVE (ESTIMATED TO BE 10-13 DAYS). NHTSA ACTION # DP12006. *TR
Power train, Engine, Fuel/propulsion system, Jun 25, 2013
VEHICLE THROTTLE STUCK OPEN AT 45 MPH. *TR
Vehicle speed control, Engine, Fuel/propulsion system, Jun 25, 2013
WHILE DRIVING THE ENGINE SUDDENLY WOULD NO LONGER RESPOND TO THE GAS PEDAL AND WOULD NOT ACCELERATE. AFTER PULLING OVER AND RESTARTING THE CAR, THE PROBLEM WENT AWAY. HOWEVER, AFTER A FEW DAYS THE PROBLEM HAPPENED TWICE MORE, THIS TIME WITH THE ENGINE COMPLETELY SHUTTING OFF WHILE IDLING AT A STOP LIGHT AND WHILE DRIVING SLOWLY DOWN A NEIGHBORHOOD STREET. THE GARAGE DETERMINED THERE TO BE A PROBLEM WITH THE THROTTLE BODY AND IT NEEDED TO BE REPLACED. *TR
Power train, Other or unspecified, Engine, Jun 24, 2013
I WAS LEAVING OUR LOCAL STORE AND TURNED ONTO THE ACCESS ROAD TO HAVE MY CAR START SHAKING AND WON'T GO FASTER THAN ABOUT 4 MPH. RIGHT AFTER, THE POWERTRAIN SYMBOL CAME ON FOLLOWED THE ENGINE LIGHT. WITH MY HAZARD LIGHTS ON I CREPT INTO THE CLOSEST PARKING LOT AND TURNED OFF THE CAR, WAITED A FEW MINUTES AND THEN STARTED IT AGAIN. WHEN TURNED BACK ON THE LIGHTS WERE ALL GONE, SO I ASSUMED IT WAS A FLUKE. UNTIL I STARTED DRIVING AND AS SOON AS I TURNED EVERYTHING TURNED BACK ON AND THE SHAKING HAPPENED AGAIN. I HAD TO HAVE MY VEHICLE TOWED TO THE DEALERSHIP. THE DEALERSHIP TOLD ME THE IT WAS THE THROTTLE AND THAT THE PART WAS ON BACK ORDER BECAUSE OF SO MANY OF THE ESCAPES BREAKING IN THE SAME PART. NOW ITS THE SIT AND WAIT GAME FOR WEEKS! *TR
Power train, Engine, Jun 24, 2013
I WAS ON MY WAY HOME FROM A CAMPING TRIP YESTERDAY AND MY VEHICLE SUDDENLY STOPPED MOVING WHILE I WAS ON THE FREEWAY. I PULLED OVER QUICKLY. THE ENGINE WAS STILL RUNNING, BUT KEPT JERKING FORWARD WITH MY FOOT ON THE BRAKE. I TURNED OFF MY VEHICLE AND RESTARTED IT. I WAS ABLE TO DRIVE FOR ABOUT A MILE UNTIL I GOT UP TO 50 MPH AND THEN IT DID THE SAME THING. I HAD IT TOWED TO THE DEALERSHIP AND THEY SAID THE PART IS ON BACK ORDER. THE COST TO REPAIR IT IS $325. THE VEHICLE IS ONLY AT 74,000 MILES AND I HAVE HAD ISSUES WITH THE TRANSMISSION SINCE I BOUGHT THE VEHICLE 2 YEARS AGO. THE PART NEEDED IS ON BACK ORDER WHICH LEADS ME TO BELIEVE FORD NEEDS TO DO A RECALL. I DO NOT FEEL SAFE IN MY VEHICLE AND WILL NEVER BUY A FORD VEHICLE AGAIN. *TR