2009 Ford Escape
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,693 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Escape model years with reports.
Of the 2009 reports, 34 involved a crash and 2 involved a fire. 17 people were injured.
What owners report most often
Recalls and investigations
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Representative owner complaints: steering
828 reports, newest first. Show all
Steering, Oct 8, 2015
POWER STEERING HAS GONE OUT THREE TIMES WITHOUT ANY WARNING. THE CAR WAS IN MOTION EACH TIME THE POWER STEERING WENT OUT. TWICE ON THE HIGHWAY AND ONCE BACKING OUT OF THE DRIVEWAY. SERVICE CENTER AT MULLINIX FORD IN MOBILE, AL SAID IT WAS AN ELECTRONIC PROBLEM AND WOULD COST $698 PLUS TAX TO FIX THE PROBLEM. DOING RESEARCH, I SEE THERE ARE SEVERAL COMPLAINTS CONCERNING THIS SAME PROBLEM AND FORD IS NOT CONCERNED WITH THE SAFETY OF ITS CAR OWNERS. I HAVE BEEN A FORD CAR OWNER MY ENTIRE LIFE AND THIS MAKES ME WONDER WHY!
Steering, Sep 3, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE IN REVERSE, THE POWER STEERING FAILED. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Steering, Sep 1, 2015
POWER STEERING FAILURE: FOLLOWING THE FIRST OCCURRENCE (14 AUG 2015) THERE WERE SEVERAL OTHER INSTANCES WITHIN THE NEXT COUPLE OF DAYS WHEREBY I LOST POWER STEERING AGAIN AND HAD TO REVERT TO MANUAL STEERING. NINE MONTHS AGO ( 10 DEC 2014) I HAD MY CAR SERVICED AT FORD'S EXPENSE FOR THEIR RECALL 14S05 THAT RELATED TO THEIR "ELECTRICAL POWER STEERING" DEFECT WHICH ONLY AMOUNTED TO A COMPUTER CODE REPROGRAM. THEN ON AUGUST 26, 2015, AFTER SEVERAL MORE FAILURES, I HAD MY CAR SERVICED FOR THE POWER STEERING FAILURE IN WHICH CASE THE STEERING COLUMN ASSEMBLY AND THE HOUSING HAD TO BE REPLACED AT MY EXPENSE WHICH I DIDN'T THINK WAS FAIR. RECALL 14S05, TO ME, WAS A QUICK FIX WHICH DID NOT ADDRESS THE ROOT OF THE PROBLEM. AN ATTEMPT TO HAVE FORD ACCEPT RESPONSIBILITY WAS NOT SUCCESSFUL AND I HAD TO PAY FOR THE SERVICE WHICH WAS QUITE EXPENSIVE. I AM HOPING FOR A RECALL CONCERNING THIS DEFECT SINCE I HAVE READ MANY MORE COMPLAINTS (SAME PROBLEM) FROM OTHER DRIVERS WITH THE SAME MAKE AND MODEL AND IF SO, QUALIFY FOR REIMBURSEMENT. THANK YOU FOR YOUR TIME *TR
Steering, Aug 19, 2015
IN FEBRUARY OF 2015 I TOOK MY VEHICLE INTO AL PIEMONTE'S ARLINGTON HEIGHTS FORD IN ARLINGTON HEIGHTS, ILLINOIS BECAUSE OUR POWER STEERING HAD BEEN GOING OUT INTERMITTENTLY WHILE DRIVING. THEY SAID IT JUST NEEDED A COMPUTER UPDATE RELATING TO RECALL 14S05. LAST WEEKEND THE POWER STEERING WENT OUT COMPLETELY AND NEVER CAME BACK ON. THERE WAS NO WARNING, NO INDICATOR LIGHT OR SOUND AS REFERENCED IN RECALL 14S05. I RELUCTANTLY DROVE IT INTO THE CLOSEST DEALERSHIP, GOLF MILL FORD IN NILES, ILLINOIS. TO BE PROACTIVE, I CALLED FORD CUSTOMER CARE AT 800-392-3673 AND EXPLAINED WHAT WAS GOING ON. THEY CREATED A "CASE FOR ME" AND SAID TO WAIT TO HEAR FROM THE SERVICE MANAGER AT THE DEALERSHIP. HE CALLED ME LAST EVENING AND SAID THAT FORD WON'T HONOR THE RECALL BECAUSE IT HAD BEEN "CLEARED" AND THEY WOULDN'T COVER ANY PORTION OF THE REPAIR WHICH WILL BE AROUND $1200 (TO REPLACE THE STEERING COLUMN ASSEMBLY). I'VE HAD TO GET A RENTAL VEHICLE AS WELL. I CALLED FORD CUSTOMER CARE LAST NIGHT AND ASKED HOW THEY MADE THAT DECISION. THE AGENT SAID IT WAS THE WARRANTY DEPARTMENT BUT THEY ONLY WILL SPEAK WITH THE DEALERSHIP. I ASKED FOR A SUPERVISOR OR MANAGER AND THEY SAID NO WAS WAS AVAILABLE. I ASKED IF I COULD GET A CALL BACK FROM ONE AND THE AGENT SAID HIS SYSTEM WENT DOWN SO THERE WAS NOWHERE TO SAVE THE INFORMATION. TODAY I CALLED FORD CUSTOMER CARE AGAIN AND EXPLAINED IN DETAIL SPECIFICALLY THAT IF I HADNT BROUGHT IT IN BACK IN FEBRUARY THEY WOULD BE HONORING THIS RECALL. ALSO THE UPDATE DONE IN FEBRUARY DID NOT EVEN WORK.THERE WAS NO INDICATOR LIGHT OR SOUND WHEN POWER STEERING WENT OUT.
Steering, Jul 6, 2015
TL* TL THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING FAILED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE STEERING COLUMN MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (POWER STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 54,342. THE CONSUMER STATED HE TOOK THE VEHICLE TO THE DEALER ANYWAY TO HAVE IT INSPECTED, EVEN THOUGH HE WASN'T EXPERIENCING ANY PROBLEMS. HOWEVER, A YEAR LATER, THE STEERING FAILED WHILE DRIVING. THERE WERE NO CHIMES OR TROUBLE LIGHTS BEFORE THE POWER STEERING FAILED. THE VEHICLE IS CURRENTLY DISPLAYING TROUBLE CODE B1342. THE CONSUMER REMINDED THE DEALER ABOUT THE RECALL. HOWEVER, THE DEALER STATED THE VEHICLE WAS NOT LISTED ON THE NHTSA WEBSITE AS BEING RECALLED. THE CONSUMER WAS INFORMED THE VEHICLE WAS PREVIOUSLY LOOKED AT, DURING THE TIME OF THE RECALL. THE COST TO FIX THE VEHICLE WAS $1327.90
Steering, Jun 30, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS TAKEN TO THE DEALER AND THEY INDICATED THAT THE REPAIR WAS NOT REQUIRED. THE DEALER DID NOT INDICATE IF THE SOFTWARE WAS UPDATED FOR THE POWER STEERING CONTROL MODULE (PSCM) AND THE INSTRUMENT CLUSTER MODULE NOR DID THEY SPECIFY IF THE TORQUE SENSOR SIGNAL HAD A FAILURE. MONTHS LATER, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY TIGHT AND DIFFICULT TO TURN LEFT OR RIGHT. THE FAILURE HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO TURN. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS INDICATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Steering, Jun 2, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE TRAVELING APPROXIMATELY 30 MPH, THERE WAS A SUDDEN LOSS OF POWER STEERING WITHOUT WARNING. THE CONTACT HAD TO MERGE TO THE SIDE OF THE ROAD, WHERE THE VEHICLE WAS TURNED OFF AND RESTARTED, WHICH RESET THE COMPUTER. THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 8/10/15*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED. A NEW STEERING COLUMN WAS INSTALLED ON 6/11/15. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS. UPDATED 11/24/2015*JS
Steering, May 28, 2015
I TOOK MY VEHICLE IN FOR THE POWER STEERING CALIBRATION UPDATE IN MARCH 2015. IN MAY I WAS DRIVING DOWN A MUDDY ROAD WHEN MY POWER STEERING JUST WENT OUT. I WAS ON THE EDGE OF THE ROAD NEAR A CLIFF AND WAS TRYING TO MANEUVER AROUND ANOTHER VEHICLE STUCK IN THE MUD. IT COULD HAVE BEEN DISASTROUS IF I WAS NOT GOING SO SLOWLY. I TOOK IT TO A MECHANIC WHO DIAGNOSED IT AS A COMPUTER PROBLEM WITH THE TORQUE SENSOR OR POWER STEERING MODULE. ALL FUSES, WIRES, AND FLUIDS WERE GOOD. I WAS NOT NEAR A FORD DEALER SO HAD TO DRIVE OVER 300 MILES WITHOUT POWER STEERING TO GET TO A DEALER. THE DEALER TOLD ME THAT THERE WERE NO PROBLEMS WHEN THEY DID THE UPDATE IN MARCH AND THAT WHILE THERE IS CURRENTLY A SAFETY RECALL ON THE POWER STEERING SYSTEM IT IS NOT FOR THIS PROBLEM (P2274) AND THEREFORE I HAVE TO PAY FOR THE REPAIR. I DID NOT HAVE ANY PROBLEMS PRIOR TO COMPLETING THE RECALL CALIBRATION. FORD NEEDS TO ADDRESS THIS BEFORE SOMEONE GETS KILLED.
Steering, May 5, 2015
"POWER STEERING ASSIST FAULT" MESSAGE APPEARED ON DASHBOARD. VEHICLE WAS UNABLE TO STEER LEFT/RIGHT DUE TO POWER STEERING MALFUNCTIONING. *TR
Steering, May 4, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE ATTEMPTING TO START THE VEHICLE, THE POWER STEERING ASSIST FAULT WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE STEERING SHAFT TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 149,000.
Steering, Apr 17, 2015
IN JULY OF 2014 I HAD THE RECALL PERFORMED ON MY ESCAPE FOR THE POWER STEERING. A FEW MONTHS LATER THE POWER STEERING WENT OUT AGAIN AND I RETURNED IT TO THE DEALERSHIP THAT HAD PERFORMED THE RECALL WORK AND WAS TOLD THAT IF IT WENT OUT AGAIN I WOULD NEED TO HAVE THE POWER STEERING SENSOR REPLACED. A COUPLE OF DAYS LATER THE POWER STEERING WENT OUT AGAIN. IN APRIL OF 2015 I TOOK IT BACK TO THE DEALERSHIP TO HAVE THE SENSOR REPLACED AND AFTER REPLACING THE SENSOR HE DISCOVERED IT DIDN'T FIX THE PROBLEM. HE SPENT A COUPLE OF DAYS WORKING WITH FORD TO FIGURE OUT WHAT WAS WRONG AS ALL THE COMPUTERS WERE SAYING IT WAS THE SENSOR. FORD FINALLY SAID IT WAS THE ELECTRONIC STEERING COLUMN THAT NEEDED REPLACED WHICH WAS OVER DOUBLE THE PRICE. AFTER TALKING WITH THE SERVICE MANAGER ABOUT CONCERNS I HAD WITH REPLACING THAT AT SUCH A HIGH COST I LEARNED THAT FORD KNEW ABOUT ISSUES WITH THE ORIGINAL STEERING COLUMN COMPONENTS AND THEY HAVE CHANGED THEM IN THE REPLACEMENT PARTS. FORD REFUSED TO WORK WITH THE SERVICE MANAGER ON FIXING IT FOR ME OR WORKING WITH THE COST EVEN THOUGH EVERYTHING POINTED TOO THE SENSOR. FORD IS AT SERIOUS FAULT KNOWING THERE ARE PROBLEMS WITH THE STEERING COLUMN AND JUST TRIED TO PUT A BAND AID ON IT WITH THE RECALL THAT THEY DID ISSUE. *TR
Steering, Electrical system, Apr 10, 2015
ON DECEMBER 28,2014 I WAS PULLING OUT OF A PARKING LOT ONTO A BUSY MAIN STREET WHEN MY POWER STEERING SUDDENLY WENT OUT ALMOST CAUSING AN ACCIDENT. I TOOK IT INTO MY MECHANIC THE NEXT DAY AND WAS TOLD IT WAS MY BATTERY, WHICH WAS REPLACED. ON MARCH 25, 2015 I WAS TURNING ONTO A SIDE STREET WHEN THE POWER STEERING WENT OUT AGAIN. THIS TIME MY ALTERNATOR WAS REPLACED. I AM SUSPICIOUS THAT EVERYTIME SOMETHING ELECTRICAL GOES, THE POWER STEERING GOES OUT. I AM NOT CONVINCED THE BATTERY OR THE ALTERNATOR WERE DEFECTIVE NOW. THERE IS A RECALL FOR THIS ISSUE, BUT MY VIN SAYS MINE IS NOT RECALLED. *TR
Steering, Mar 16, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING AND CAUSED THE VEHICLE TO STRIKE A POTHOLE. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FRONT PASSENGER RIM AND THE FRONT SUSPENSION FRACTURED. AS RESULT, BOTH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Steering, Mar 6, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE STEERING WHEEL WAS UNABLE TO TURN LEFT. THE CONTACT STATED THAT POWER STEERING ASSIST FAULT WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Steering, Mar 4, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE STEERING COLUMN AND THE TORQUE SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.
Steering, Mar 3, 2015
WHEN I RECEIVED THE RECALL ON THE POWERSTEERING IN THE FALL OF 2014, I TOOK IT INTO A FORD DEALER WHERE THEY SAID IT WASN'T SHOWING ANY "CODES" BUT THEY RE-PROGRAMMED IT THIS WAS 9/2014. IN 2/2015 I STARTED TO NOTICE OCCASIONALLY JERKING OF THE STEERING WHEEL WHILE IDLING. ON 2/23/15 IT BECAUSE SEVERE JERKING AND SHAKING WHEN THE VEHICLE WAS IN PARK OR IDLING, I STOPPED BY THE FORD DEALER ON 2/25 AND THEY TOLD ME IT HAD NOTHING TO DO WITH THE WARRANTY. ON 3/2/15 I LOST ALL POWER STEERING AND AM NOW PAYING $1000 TO HAVE THE ENTIRE POWER STEERING COLUMN REPLACED. I HAVE SEEN NUMEROUS SIMILAR COMMENTS OF THIS PROBLEM -- WHAT IS FORD GOING TO DO ABOUT IT?! *TR
Steering, Mar 2, 2015
AT FIRST STEERING WHEEL WOULD VIBRATE ON ITS OWN WHEN CAR WAS STARTED. I CALLED FORD CUSTOMER CARE AND THEY SAID THEY HAD NEVER RECEIVED A COMPLAINT ABOUT THIS. I MADE AN APPT. TO TAKE CAR TO LEN STOLER DEALERSHIP IN OWINGS MILLS, MD. TODAY 3/2/15. WHEN I STARTED THE CAR TO TAKE IT IN MY MESSAGE PANEL READ " POWER STEERING ASSIST FAULT" AND THE POWER STEERING WAS COMPLETELY GONE! THE DEALERSHIP SAYS THE STEERING ANGLE SENSOR NEEDS TO BE REPLACED AND THAT IT REQUIRES REPLACING THE ENTIRE STEERING COLUMN! I WENT ONLINE AND THERE ARE MANY, MANY COMPLAINTS REGARDING THIS FROM OTHER FORD ESCAPE OWNERS. THE FORD DEALERSHIPS CHARGED FROM $1200- ALMOST $1900 TO FIX THIS. IN MAY 2014 THERE WAS A RECALL OF SOME FORD ESCAPES REGARDING THE POWER STEERING ISSUE. I WAS TOLD MY CAR WAS NOT INCLUDED. THERE SHOULD BE SOME ADDITIONAL RECALLS FOR THIS ISSUE..IF YOU CHECK THE INTERNET YOU WILL FIND I AM NOT ALONE! THERE ARE SO MANY COMPLAINTS I WOULD THINK THAT FORD WOULD HONOR A RECALL AND FIX THIS PROBLEM BEFORE SOMEONE IS SERIOUSLY HURT. I WAS LUCKY ENOUGH TO HAVE MY HUSBAND DRIVE MY CAR TO THE DEALERSHIP BECAUSE I COULD NOT NAVIGATE TURNING THE STEERING WHEEL TO GET THERE. THANK YOU. *TR
Steering, Feb 26, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V284 (STEERING) WAS RECEIVED IN OCTOBER OF 2014. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED AN INSPECTION AND UPDATED THE SOFTWARE AS LISTED IN THE RECALL. THE CONTACT INDICATED THAT ON FEBRUARY 21, 2015, WHILE DRIVING APPROXIMATELY 3 MPH PULLING INTO A PARKING SPACE, A WRENCH ICON SENSOR SUDDENLY APPEARED AND THE POWER STEERING SUDDENLY FAILED CAUSING THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. AFTER CONTACTING THE DEALER AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT NO ADDITIONAL SERVICES WOULD BE PROVIDED TO THE VEHICLE AS PART OF THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
Steering, Feb 6, 2015
HARD TO TURN AT LOW SPEEDS. *JS
Steering, Feb 5, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE DRIVING AT ANY SPEED, THE STEERING WHEEL MADE AN ABNORMAL NOISE WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS DIAGNOSED THAT THE STEERING SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 174,000.
Steering, Jan 29, 2015
FORD ISSUED A RECALL ON ESCAPES (RECALL # 14S05). THE RECALL WAS RELATED TO A PROBLEM WITH THE POWER STEERING. I BROUGHT MY CAR TO THE DEALER TO ADDRESS THE RECALL. AT THE TIME I BROUGHT IT IN I WAS TOLD THAT BECAUSE THERE WERE NO CURRENT PROBLEMS WITH MY POWER STEERING THEY WERE ONLY REQUIRED TO CALIBRATE IT (IF THERE HAD BEEN PROBLEMS THEY WOULD HAVE BEEN REQUIRED TO REPLACE IT). LESS THAN ONE MONTH LATER MY POWER STEERING STOPPED WORKING. MY CAR WAS TOWED TO FORD. FORD TOLD ME THAT THE PART HAD TO BE REPLACED AND IT HAD TO BE AT MY OWN EXPENSE BECAUSE I HAD ALREADY BROUGHT MY CAR IN ONCE FOR THE RECALL (EVEN THOUGH IT WAS NOT REPLACED THEN, IT WAS ONLY CALIBRATED). THEY TOLD ME THAT HAD I NOT BROUGHT THE CAR IN A MONTH BEFORE, TO ADDRESS THE RECALL, THE REPLACEMENT PART WOULD HAVE BEEN COVERED UNDER THE RECALL. THIS POLICY ENCOURAGES DRIVERS TO NOT BRING THEIR CAR IN IF THEY GET A RECALL IN THE MAIL, INSTEAD THEY SHOULD WAIT FOR THE PART TO FAIL WHILE THEY ARE DRIVING SO FORD WILL COVER THE COST AS PART OF THE RECALL. I ALSO FEEL LIKE THE ONLY REASON I ENDED UP HAVING A PROBLEM WITH THE STEERING WAS BECAUSE OF THEIR CALIBRATION. MY ESCAPE IS A 2009 SO IT'S BEEN ON THE ROAD FOR 5+ YEARS AND LESS THAN ONE MONTH AFTER I BRING IT IN FOR CALIBRATION THE FAULT LIGHT COMES ON AND IT DOES NOT WORK. I WISH I HAD NOT BROUGHT MY CAR IN FOR THE RECALL AND I WILL RECONSIDER ANY FUTURE RECALLS. I AM NOT THE ONLY ONE WHO HAS HAD THIS ISSUE. PLEASE MAKE FORD ISSUE A SECOND RECALL SO PEOPLE WILL DO THE RIGHT THING, WHICH MEANS BRINGING THEIR CAR IN TO MAKE IT SAFER, AND GETTING THE FAULTY PART REPLACED AT FORD'S EXPENSE AS IT SHOULD BE. *TR
Steering, Jan 26, 2015
TL*THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 45-55 MPH THE POWER SYSTEM ASSIST FAILURE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TORQUE SENSOR NEEDED TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V2840000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. HOWEVER, THE CONTACT WAS MADE AWARE THAT THE VEHICLE HAD BEEN PREVIOUSLY SERVICED UNDER THE RECALL AND WAS NO LONGER ELIGIBLE FOR ANY REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN. UPDATED 03/30/15*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. THE CONSUMER REQUESTS TO BE REIMBURSED THE COST OF THE REPAIRS. UPDATED 6/23/2015 *JS UPDATED 02/01/16.*JB
Steering, Jan 21, 2015
I BROUGHT THE CAR TO THE MARCOTTE FORD. THEY SAID THE PART THAT FAILED WAS THE PART THAT WAS RECALLED. THE SERVICE DEPARTMENT CALLED FORD AND THEY TOLD THEM THEY DID THEIR PART ON THE RECALL WHEN THEY REPROGRAMMED IT AND WILL NOT COVER THE PART. I THEN CALLED FORD AND SPOKE WITH THEM. CUSTOMER RELATIONS SAID THEY WOULD NOT BE ABLE TO DO ANYTHING EITHER. THEY WOULD SEND AN EMAIL TO THE SERVICE MANAGER AND SEE IF HE WOULD BE ABLE TO DO ANYTHING TO HELP WITH THE COST. THE SERVICE MANAGER TOLD ME HE "EXHAUSTED ALL HIS EFFORTS". I KNOW THAT I AM NOT THE ONLY PERSON WHO THIS HAS HAPPENED TO AND I AM NOW OUT $1200.00 TO FIX A PART THAT SHOULD HAVE BEEN FIXED BY THE RECALL. THIS IS UNETHICAL AT BEST. *TR
Steering, Jan 17, 2015
POWER STEERING WENT COMPLETELY OUT.WHILE DRIVING. CAR HAD BEEN RECALL IN JULY 2014, WHEN A UPDATE WAS DONE FOR POWER STEERING ASSIST UNIT. THAT DID NOT CORRECT ISSUE FORD DEALERSHIP IN LUGOFF SC THAT DID SERVICE OFFERED NO WARRANTY, THEY INSPECTED IT AND STATED STEERING PARTS NEED TO BE REPLACED AT A PRICE OF $2400.00 I JUST PURCHASED VEHICLE LESS THAN 30 DAYS WHEN THIS OCCURRED. FROM THE RESEARCH I DID I AM NOT THE ONLY ONE THAT HAS GOTTEN RIPPED BY THESE FAULTY VEHICLES. SOMETHING NEEDS TO BE DONE AND A RECALL NEEDS TO BE ON THE STEERING COLUMN AND OTHER RELATED PARTS THAT CAUSE THIS ISSUE. *TR
Steering, Jan 16, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) BUT THE FAILURE PERSISTED. THE SPECIFICS OF THE FAILURE WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000. UPDATED 2/24/15*CN UPDATED 9/18/2017*CN