2011 Ford Escape
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,316 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Escape model years with reports.
Of the 2011 reports, 38 involved a crash and 7 involved a fire. 38 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
Representative owner complaints: fuel/propulsion system
253 reports, newest first. Show all
Fuel/propulsion system, May 24, 2018
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (COURTESY FORD, 3921 W RIVER DR., DAVENPORT, IA 52802, (563) 326-4011) STATED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Fuel/propulsion system, May 22, 2018
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO REMEDY THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (RICHMOND FORD LINCOLN, 4600 W BROAD ST., RICHMOND, VA 23230, (804) 358-5521) WAS CONTACTED AND CONFIRMED THAT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Fuel/propulsion system, May 21, 2018
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PERFORM THE RECALL REPAIR. THE DEALER (DONLEY FORD, 1456 COSHOCTON AVENUE, MOUNT VERNON, OHIO 43050) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Fuel/propulsion system, May 18, 2018
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PERFORM THE REPAIRS. THE DEALER (BOZARD FORD, 540 OUTLET MALL BOULEVARD, SAINT AUGUSTINE, FLORIDA 32084) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Fuel/propulsion system, May 17, 2018
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM). THE DEALER (BILL PIERRE FORD, 11525 LAKE CITY WAY NE, SEATTLE, WA 98125) STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Fuel/propulsion system, May 9, 2018
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN DECEMBER OF 2017. THE CONTACT SPOKE WITH OURISMAN FORD & LINCOLN (6129 RICHMOND HIGHWAY, ALEXANDRIA VA, 22303, (703) 660-9000) SEVERAL TIMES CONCERNING PART AVAILABILITY. THE DEALER STATED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE DEALER INFORMED THE CONTACT TO CALL BACK IN TWO WEEKS. THE CONTACT CALLED BACK IN TWO WEEKS AND WAS INFORMED THAT PARTS WERE STILL UNAVAILABLE. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE MANUFACTURER INFORMED THE CONTACT THAT THE SITUATION CONCERNING PART AVAILABILITY WAS ESCALATED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *JS
Fuel/propulsion system, May 8, 2018
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KENNY ROSS FORD (104 BLACK HILL RD, IRWIN, PA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Engine, Fuel/propulsion system, May 3, 2018
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (WOODRUM FORD LINCOLN, 3100 E JACKSON ST, MACOMB, IL 61455, (309) 833-2111) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: CAS-14730966. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000. PARTS DISTRIBUTION DISCONNECT. *TT *JS
Fuel/propulsion system, May 2, 2018
FUEL DELIVERY MODULE I RECEIVED A NOTICE FROM FORD JANUARY 2018 ABOUT RECALL FUEL MODULE.. I CALL MONTHLY TO CHECK ON WHEN I CAN GET MY VEHICLE IN TO BE REPAIRED. OUR LOCAL DEALER TENVOORDE HAS BEEN OUT OF THIS PART SINCE NOVEMBER 2017 AND DOES NOT KNOW IF OR WHEN THEY WILL RECEIVE THE PART.. WHY DO THEY SEND OUT THESE RECALLS IF THEY CAN'T SUPPLY THE PARTS? CAN YOU CONTACT FORD?
Fuel/propulsion system, Apr 23, 2018
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). TWO DEALERS WERE CONTACTED: REA-FORD-LINCOLN (84 CIMARRON RD, MONTICELLO, NY 12701, (845) 791-6100) AND SUNSHINE FORD-LINCOLN (40 NY-17K, NEWBURGH, NY 12550, (845) 561-3900). BOTH DEALERS INDICATED THAT THE PART WAS UNAVAILABLE AND ON A NATIONAL BACKORDER. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALERS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Fuel/propulsion system, Apr 17, 2018
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V770000 (FUEL SYSTEM, GASOLINE). SPRADLEY BARR FORD & LINCOLN OF GREELEY (4901 W 29TH ST, GREELEY, CO 80634, (970) 506-3600) WAS CALLED TO SCHEDULE A RECALL REPAIR APPOINTMENT. UPON ARRIVAL AT THE DEALER, THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THE DEALER WAS UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Fuel/propulsion system, Apr 11, 2018
I RECEIVED A RECALL NOTICE FROM FORD DEC 2016 REFERENCING NHTSA SAFETY RECALL 16V-777. AUG 2017 I STILL HADN'T HEARD ANYTHING SO I ASKED FORD WHAT WAS GOING ON USING FORD WEBSITE LIVE CHAT. EBONEE SAID PARTS STILL NOT AVAILABLE. JAN 2018 GOT ANOTHER LETTER SAYING PARTS NOW AVAILABLE. CALLED DEALERSHIP THEN AND AGAIN TODAY 4/11/18 & THEY SAID STILL NOT AVAILABLE. VERY FRUSTRATED AND CONCERNED ABOUT WHAT MIGHT HAPPEN DUE TO POSSIBLE FUEL LEAK. WE WANT THIS FIXED BUT NO ONE SEEMS TO BE ABLE TO HELP.
Fuel/propulsion system, Apr 5, 2018
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (ROBBERSON FORD, 2100 NE 3RD ST, BEND, OR 97701, (541) 382-4521) CONFIRMED PART UNAVAILABILITY AND WAS UNABLE TO VERIFY WHEN THE PART WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Fuel/propulsion system, Apr 5, 2018
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE DEALER (WENDLE FORD, 9000 N DIVISION ST, SPOKANE, WA 99218, (509) 484-4800) SCHEDULED AN APPOINTMENT AND INDICATED LATER THAT THE PART WAS NOT AVAILABLE. THE DEALER STATED THAT THE PART MAY BECOME AVAILABLE IN TWO WEEKS, BUT DID NOT VERIFY IF THERE WAS A NATIONAL BACKORDER OR IF THE CONTACT WAS PLACED ON A WAITING LIST. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Fuel/propulsion system, Apr 3, 2018
I RECEIVED A RECALL ON MY 2011 ESCAPE IN LATE 2016 INFORMING ME ABOUT AN ISSUE WITH THE FUEL DELIVERY MODULE. I TOOK IT TO THE DEALERSHIP AT THE TIME, INFORMING THEM THAT I HAD BEEN NOTICING FUEL SMELLS, BUT THEY WERE UNABLE TO REMEDY THE ISSUE, OR PERFORM THE RECALL. IN JANUARY OF 2018 I RECEIVED ANOTHER LETTER SAYING THAT PARTS ARE NOW AVAILABLE TO REPAIR MY VEHICLE, BUT AS OF APRIL, TWO LOCAL DEALERSHIPS STILL SAY THEY HAVE NOT RECEIVED THE NECESSARY PARTS FOR THE REPAIR. THE SAFETY RECALL IS 16S41/NHTSA RECALL 16V-777. BASED ON THE SAFETY IMPLICATIONS OF THIS RECALL, IT SEEMS THAT FORD IS BEING VERY SLOW IN DELIVERING PARTS TO THE DEALERSHIPS TO MAKE THIS REPAIR.
Fuel/propulsion system, Apr 3, 2018
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. B & B MOTORS INC (318 SOUTH SCHRADER AVE, HAVANA, IL 62644, (309) 543-2224) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Fuel/propulsion system, Apr 2, 2018
RECALL # 16S41 FUEL DELIVERY MODULE. I HAVE BEEN WAITING MONTHS, AND PART STILL NOT AVAILABLE AT DEALERSHIP. CALLED THIS MORNING TO INQUIRE? STILL NO PART. MY CHECK ENGINE LIGHT IS ON, WHICH IS DIRECTLY RELATED TO RECALL. I HAVE REJECTION STICKER, AND WON'T BE ABLE TO DRIVE MY VEHICLE. WORST IS WHAT IF IT CATCHES ON FIRE, FORD HAS NO ANSWER FOR ME
Fuel/propulsion system, Mar 26, 2018
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOB DAVIDSON FORD OF BALTIMORE, MARYLAND WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Fuel/propulsion system, Mar 26, 2018
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER SMITH CAIRNS FORD LINCOLN (900 CENTRAL PARK AVE, YONKERS, NY 10704) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT
Fuel system, Gasoline, Fuel/propulsion system, Mar 26, 2018
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE BOZARD FORD LINCOLN DEALER AT 904-824-1641, LOCATED AT 540 OUTLET MALL BLVD, ST. AUGUSTINE, FL 392084 WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Fuel/propulsion system, Mar 23, 2018
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM) WAS RECEIVED IN OCTOBER OF 2016. AFTER CONTACTING THE DEALER (HEMSTEAD FORD IN HEMSTEAD, NY), THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND WERE ON BACKORDER. AFTER CONTACTING THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS WERE AVAILABLE AND THE DEALERS SHOULD HAVE PARTS IN STOCK. THE CONTACT CALLED SEVERAL OTHER UNKNOWN DEALERS IN THE AREA AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER AND THE VEHICLE COULD NOT BE REPAIRED. THE CONTACT SMELLED FUEL INSIDE THE VEHICLE WHILE DRIVING. HEMSTEAD FORD DIAGNOSED THE VEHICLE, BUT FOUND NO FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 12,500.
Fuel/propulsion system, Mar 23, 2018
I RECEIVED A RECALL NOTICE IN JANUARY 2018. I CONTACTED MY LOCAL DEALER IN DANBURY, CT TO REPAIR MY VEHICLE. THEY ADVISED THEY DO NOT HAVE THE PART AND ARE WAITING. I CONTACTED THEM AGAIN 3/23/18 AND AM TOLD THEY STILL HAVE NOT RECEIVED THE PARTS NEEDED. THE NHTSA WEBSITE INDICATES THE PARTS ARE AVAILABLE BUT I AM TOLD I HAVE TO WAIT.
Fuel/propulsion system, Mar 16, 2018
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT NOTICED FUEL FUMES COMING FROM THE VEHICLE. THE DEALER (LUTHER NORTH COUNTRY FORD, 10401 WOODCREST DRIVE NW, COON RAPIDS, MN 55433, 612-424-7648) SCHEDULED AN APPOINTMENT TWICE; HOWEVER, WHEN THE CONTACT ATTEMPTED TO CONFIRM THE APPOINTMENTS, THEY WERE MOVED FURTHER BACK. THE LAST TIME THE CONTACT ATTEMPTED TO SCHEDULE AN APPOINTMENT, THE DEALER WAS UNABLE TO PROVIDE ANOTHER DATE FOR THE REPAIR BECAUSE THE MANUFACTURER WAS NOT PROVIDING PARTS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. PARTS DISTRIBUTION DISCONNECT.
Fuel/propulsion system, Mar 16, 2018
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOB LOWTH FORD (3010 BEMIDJI AVE N, BEMIDJI, MN) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS REFERRED TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Fuel/propulsion system, Mar 16, 2018
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE DEALER (MULLINAX FORD, 1551 E SEMORAN BLVD, APOPKA, FL 32703, (888) 218-7505) SCHEDULED AN APPOINTMENT TO RECEIVE THE RECALL REPAIR. THE DEALER LATER STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.