2011 Ford Escape
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,316 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Escape model years with reports.
Of the 2011 reports, 38 involved a crash and 7 involved a fire. 38 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
Representative owner complaints: power train
268 reports, newest first. Show all
Power train, Electrical system, Fuel/propulsion system, Jan 30, 2013
AS I WAS PULLING AWAY FROM THE INTERSECTION, I LOST ALL THROTTLE. I HAD NO POWER AT ALL, IT WANTED TO STALL AND I HAD NOWHERE TO PULL OVER FROM THE INSIDE LANE. THE DRIVER BEHIND ME ALMOST REAR ENDED ME. I HAD TO STOP IN THE MIDDLE OF TRAFFIC WITH MY HAZARD LIGHTS ON. THIS IS A SERIOUS SAFETY ISSUE, THIS SHOULD NOT HAPPEN ON A NEW VEHICLE THAT HAS ONLY 36,000 MILES. *TR
Power train, Vehicle speed control, Jan 29, 2013
THERE HAVE BEEN SEVERAL DIFFERENT OCCASIONS WHERE MY CAR WILL NOT ACCELERATE DURING COLD WEATHER MONTHS. JANUARY 4, 2013 WAS WHEN I NEARLY GOT INTO AN ACCIDENT BECAUSE OF IT. ONE MORNING WHEN I WAS ON MY WAY TO WORK, I PULLED OUT ONTO A MAIN ROAD AND MY CAR'S ACCELERATION DRASTICALLY SLOWED DOWN (TO ABOUT 5-10 MPH ON A 40MPH ROAD). THE VEHICLE BEHIND ME ALMOST SLAMMED RIGHT INTO ME BECAUSE MY BRAKE LIGHTS WERE NOT ON (AND WHY WOULD THEY BE? I HAD MY FOOT ON THE GAS PETAL TRYING TO MAKE IT GO!) THE FACT THAT FORD DOESN'T ACKNOWLEDGE THIS PROBLEM IS SCARY! I AM HONESTLY CONCERNED THAT ONE DAY THIS WILL CAUSE ME TO GET INTO A SERIOUS ACCIDENT. *TR
Power train, Engine, Jan 7, 2013
TURNED ONTO MY STREET ON MY WAY HOME FROM WORK AND ALL OF A SUDDEN COULDN'T GIVE THE CAR ANY GAS. NOTICE WRENCH LIGHT CAME ON. COASTED INTO DRIVEWAY TURNED CAR OFF-WAITED A FEW AND TURNED BACK ON. NO LIGHT AND CAR SEEMED FINE. NEXT DAY TOOK CAR OUT AND JUST AFTER GETTING ON HIGHWAY CAR DID THE SAME THING THIS TIME THE CHECK ENGINE LIGHT CAME ON AS WELL. TURNED OFF AND ON AND WRENCH LIGHT WENT OFF BUT ENGINE LIGHT STAYED ON. DROVE DIRECTLY TO DEALERSHIP. WAS TOLD IT WAS THE THROTTLE BODY GOT STUCK AND WAS BEING REPLACED. VERY DANGEROUS WHEN DRIVING ON BUSY ROADS! *TR
Power train, Electrical system, Vehicle speed control, Engine, Jan 3, 2013
AFTER STOPPING AND UPON ACCELERATION THE ENGINE COMPLETELY SHUTS DOWN AND THE CAR STALLS. AFTER PUTTING THE CAR IN PARK AND RESTARTING THE CAR, IT RUNS OKAY. THIS HAS HAPPENED TO ME 4 TIMES OVER A 23 MONTH PERIOD. EACH TIME I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP. THE FIRST TWO TIMES I WAS TOLD THE CAR WAS STILL BREAKING IN AND IT MUST BE DUE TO THE GAS I WAS USING. THE THIRD TIME, THEY REPLACED THE THROTTLE BODY. TO MY KNOWLEDGE THE "WRENCH" LIGHT ONLY CAME ON ONCE. THEY SAID THEY HAD A NUMBER OF VEHICLES THAT THIS HAD HAPPENED WITH AND REPLACING THE THROTTLE BODY HELPED. THREE WEEKS AFTER THEY REPLACED THE THROTTLE BODY, IT HAPPENED AGAIN! THIS TIME ONLY THE ENGINE LIGHT CAME ON. FORD SAYS THEY NEED A CODE TO TRY TO FIX THE PROBLEM. THE DEALERSHIP TOLD ME THAT THERE WAS ONE OTHER PERSON, WHO HAS THE SAME MAKE AND MODEL AS MINE THAT THIS IS HAPPENING TOO. THIS PERSON ALSO HAD THE THROTTLE BODY REPLACED. THE FACT THAT NO CODE IS TRIPPED IS A PROBLEM IN ITSELF! PLEASE HELP! I DO NOT WANT ANYONE TO BE KILLED BECAUSE OF THIS PROBLEM. *TR
Power train, Dec 17, 2012
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 60 MPH, THE POWER TRAIN WARNING LIGHT ILLUMINATED AS THE VEHICLE STALLED. THE VEHICLE WAS MOVED TO THE SHOULDER BUT THE CONTACT WAS ABLE TO BE RESTART AND DRIVE THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE DEALER HOWEVER, THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 20,690. UPDATED 01/05/13*LJ UPDATED 02/11/2013*JS
Power train, Electrical system, Vehicle speed control, Nov 19, 2012
WHILE PULLING ONTO HIGHWAY ONRAMP THE VEHICLE BEGAN TO JERK VIOLENTLY AND SUDDENLY SHUT DOWN AND WOULD NOT ACCELERATE. IT WAS A BUSY TRAFFIC TIME AND THE SUDDEN DECELERATION OF MY VEHICLE CAUSED OTHERS TO HAVE TO SUDDENLY BRAKE TO AVOID A COLLISION. PULLED VEHICLE TO SIDE OF THE ROAD AND SHUT IT OFF. RESTARTED AND THE PROBLEM SEEMED TO BE FIXED. BEGAN DRIVING VEHICLE TO DEALER WITH HAZARD LIGHTS AND PROBLEM OCCURRED ABOUT 4 MORE TIMES. DEALER REPLACED THROTTLE BODY ASSEMBLY, WHICH FIXED THE PROBLEM. IT WAS A SCARY INCIDENT AS WE WERE JUST SECONDS AWAY FROM JOINING HEAVY TRAFFIC ON THE INTERSTATE. *TR
Power train, Nov 3, 2012
WHILE CRUISING AT CONSTANT SPEED ON THE INTERSTATE, THE "WRENCH" LIGHT CAME ON AND CAR STARTED TO SLOW DOWN. FIRST REACTION WAS TO PRESS ACCELERATOR PEDAL BUT IT WAS UNRESPONSIVE ONLY BY LUCK WE WERE ON THE RIGHT SIDE OF THE ROAD AND WERE ABLE TO COAST TO A SAFE STOP. AFTER STOPPING, THE CAR WAS PLACED IN PARK AND THE ENGINE REMAINED ON BUT IDLED VERY ROUGH. THE IGNITION WAS TURNED OFF AND BACK ON AND THE WRENCH LIGHT CLEARED AND THE ACCELERATOR PEDAL APPEARED TO WORK AGAIN SO WE TRIED TO DRIVE ON. A SHORT DISTANCE LATER THE WRENCH LIGHT CAME ON AGAIN AND THE SAME THING WITH THE GAS PEDAL. AT THAT POINT WE CALLED A TOW TRUCK AND TRANSPORTED THE CAR TO A LOCAL FORD REPAIR SHOP. THE FORD SHOP CLAIMED THERE WERE NO CODES STORED AND EVERYTHING CHECKED OUT OK AND SAID MAYBE WE RAN THROUGH SOME WATER AND SENT US ON OUR WAY. TWO DAYS LATER IT HAPPENED AGAIN UNDER IDENTICAL CONDITIONS. WE WERE ABLE TO GET IT TO A DIFFERENT FORD SHOP AND THEY REPLACED THE THROTTLE BODY. THEY ALSO STATED THERE WERE NO CODES BUT APPARENTLY OUR WORD WAS GOOD ENOUGH THIS TIME. THE MECHANIC SUPERVISOR COMMENTED THEY HAVE SEEN THIS ISSUE FREQUENTLY. I ALSO WAS DISCUSSING THIS WITH A COWORKER AND FOUND OUT THEY HAD THE SAME THING HAPPEN ON THEIR 2011 ESCAPE. THERE IS OBVIOUSLY A DEFECT IN THE MANUFACTURE OR DESIGN OF THIS PART OR PROGRAMMING. IF FORD DOESN'T ADDRESS THIS SOON, THERE WILL BE SERIOUS ACCIDENTS IF THERE HASN'T BEEN ALREADY. *TR
Power train, Vehicle speed control, Oct 31, 2012
2011 FORD ESCAPE WAS BEING DRIVEN @ 55 MPH IN TRAFFIC & IT SUDDENLY LOST POWER. ORANGE WRENCH APPEARED, MOTOR RUNNING ROUGH. STEERED TO EMERGENCY LANE. TURNED OFF IGNITION, WAITED, RE-STARTED. I WENT ON TO MY MEETING THE TO THE FORD DEALERSHIP NEAR WHERE I WORK. THEY SAID TO DRIVE IT THERE (IF POSSIBLE) NEXT TIME WITHOUT CUTTING OFF THE ENGINE. TWO DAYS LATER (LOCAL DEALERSHIP CLOSED) WHILE DRIVING 55 MPH, RAINY NIGHT, COUNTY ROAD, NO "EMERGENCY LANE", WAS ABLE TO GET PULLED OVER (NOT ALWAYS AN OPTION ON A COUNTRY ROAD). DAUGHTER WAS WITH ME - FRIGHTENED HER. TURNED IT OFF, RESTARTED. NEXT DAY (SATURDAY) I TOOK IT TO LOCAL FORD DEALER. SAID NEED THE LIGHT ON, BUT WOULD SEE IF THE DIAGNOSTICS TOLD ANYTHING. BORROWED CAR FROM MY DAUGHTER. THIS WAS INCONVENIENCE TO ME AND HER. DEALER CALLED MONDAY, SAID IT CLEARS THE CODE EACH TIME THE CAR IS RE-STARTED. THEY KEPT MY VEHICLE OVERNIGHT. DID IT AGAIN WITH THE MECHANIC DRIVING. HE DROVE IT AT ABOUT 10-15 MPH TO THE DEALERSHIP. I GOT ONLINE AND THERE ARE MANY ISSUES INVOLVING THROTTLES. MANY RECALLS, BUT NOT ON MY MODEL. ON TUESDAY AFTERNOON DIAGNOSTICS SHOWED IT WAS THE THROTTLE. THIS IS A SAFETY RELATED DEFECT & IT SHOULD BE IMMEDIATELY RECALLED. I DRIVE ABOUT 60 MILES A DAY ON THE INTERSTATE & I NEED MY VEHICLE TO BE DEPENDABLE. IF A SEMI TRUCK CAME UP BEHIND ME IT COULD HAVE CAUSED A WRECK, OR EVEN LOSS OF LIFE. I LOVE MY ESCAPE & HAVE BEEN A LOYAL FORD CUSTOMER. SOMETIMES YOU JUST HAVE TO ADMIT THERE'S A PROBLEM & MAKE THINGS RIGHT. FORD SHOULD RESOLVE THIS ONCE AND FOR ALL. I PICKED IT UP LAST NIGHT & AM DRIVING IT TODAY. I WILL BE IN FEAR OF IT HAPPENING EVERY TIME I DRIVE THIS VEHICLE. MY VEHICLE HAS LOW MILEAGE, IS MAINTAINED REGULARLY. THIS SHOULD NOT HAVE HAPPENED, NOR SHOULD I HAVE TO PAY REPAIRS. I WOULD LIKE A REFUND ON THE REPAIR COSTS. *TR
Power train, Oct 14, 2012
INTERMITTENTLY LOSE THROTTLE RESPONSE, ENGINE RETURNS TO IDLE, GAS PEDAL DOES NOT RESPOND. THIS HAS HAPPENED ON HIGHWAY AND LOCAL ROADS AND CREATES DANGEROUS SITUATION. DEALER HAS BEEN ABLE TO DUPLICATE PROBLEM BUT NOT ABLE TO REPAIR. *TR
Power train, Engine, Fuel/propulsion system, Oct 13, 2012
WHILE DRIVING THE WRENCH LIGHT CAME ON AND THE CAR JUST DIED, HAD TO PULL OVER, THE 2ND TIME I WAS GOING ON A BUSY INTERSTATE AND GOING ABOUT 70 MPH I WAS LUCKY THERE WAS A PLACE TO PULL OFF THE ROAD, BUT THEN THE CHECK ENGINE LIGHT CAME ON, AND STAYED ON FOR THE ENTIRE TRIP. WHEN I ARRIVED HOME AND SHUT THE CAR OFF AND STARTED IT AGAIN THE LIGHT WAS OFF. I LOOKED INTO THIS SINCE I HAVE ELDERLY PEOPLE I TAKE TO AND FROM DR. VISITS AND THIS SEEMS TO BE AN ONGOING PROBLEM SINCE 2005 , I HAVE READ THE COMPLAINTS ON LINE, MY QUESTION IS DOES SOMEONE HAVE TO BE IN A BAD ACCIDENT OR EVEN DIE BEFORE FORD WILL RESOLVE THIS PROBLEM? *TR
Power train, Aug 29, 2012
8/18/12 WHILE DRIVING ON THE INTERSTATE AT 60 MPH MY TRUCK SUDDENLY LOST POWER. THE WRENCH LIGHT ON THE DASH CAME ON AND THE TRUCK BEGAN TO SLOW DOWN IN THE MIST OF TRAFFIC. I WAS IN THE MIDDLE LANE AND NEEDED TO PULL OVER TO THE EMERGENCY LANE. AFTER MUCH EFFORT I WAS ABLE TO DO SO. IT WAS A VERY SCARY SITUATION. I WAITED A FEW MINUTES BEFORE RESTARTING THE ENGINE. IT STARTED UP OKAY AND I PULLED OUT AND STAYED IN THE RIGHT LANE. A FOURTH OF A MILE LATER IT DID IT AGAIN. THIS TIME THE ENGINE LIGHT CAME ON. CARS WERE BLOWING THERE HORNS AND I ALMOST GOT HIT A COUPLE OF TIMES. MY DAUGHTER WAS IN THE CAR WITH ME IT SCARED HER SO BAD SHE BEGAN TO CRY. WE WERE A GOOD DISTANCE FROM HOME. I DID NOT KNOW WHAT TO DO OR WHAT WAS GOING ON WITH THE TRUCK. I'D ONLY HAD IT FOUR MONTHS. IF THERE WERE OTHER COMPLAINTS ABOUT THIS HAPPENING, WHY HASN'T SOMETHING BEEN DONE? A RECALL MAYBE? DOES SOMEONE HAVE TO DIE ?????? *TR *JS
Power train, Aug 13, 2012
-HARSH JERKING WHILE FOOT ON BRAKE AND SHIFTING FROM ANY GEAR TO DRIVE, IT'S AN AUTOMATIC TRANSMISSION -AT THE SPEED OF APPROXIMATELY 30 MPH, BRAKING FOR THE STOP SIGN, IT JERKED FORWARD FIRST BEFORE SPEED WAS REDUCED FORTUNATELY, IT WAS STILL UNDER WARRANTY. THE DEALER DIAGNOSED THE PROBLEM AS TRANSMISSION CENTER SUPPORT DAMAGE. THE VEHICLE WAS NEVER IN AN ACCIDENT AND IT WAS PURCHASED NEW. THIS INCIDENT OCCURRED 14.5 MONTHS AFTER I TOOK OWNERSHIP OF THE VEHICLE AND HAD ABOUT 9,330 MILES ON IT. IT WAS A SAFETY HAZARD WHEN IT JERKED FORWARD BEFORE SPEED WAS REDUCED AND FOR A NEW VEHICLE TO HAVE "TRANSMISSION CENTER SUPPORT DAMAGE" - CERTAINLY NOT CONFIDENT THAT IT WON'T HAPPEN AGAIN BEFORE 20,000 MILES. *TR
Power train, Electrical system, Vehicle speed control, Jul 23, 2012
WHILE TRAVELING 80MPH ON THE INTERSTATE, MY 2011 FORD ESCAPE WITH 27000 MILES SUDDENLY LOST POWER AS A WRENCH INDICATOR LIGHT CAME ON THE DASHBOARD. THE GAS PEDAL WOULD NOT ACCELERATE TO PULL ONTO SHOULDER OR TO MOVE AROUND TRAFFIC. ALL FUEL ACCELERATION WAS LOST. AS I FINALLY COASTED TO THE SHOULDER, NARROWLY AVOIDING BEING THE CAUSE OF MULTIPLE ACCIDENTS, THE VEHICLE STARTING SHAKING. I TURNED THE CAR OFF, WAITED A FEW MINUTES, AND TURNED THE CAR BACK ON. THE WRENCH INDICATOR LIGHT (POWERTRAIN INDICATION) REMAINED OFF AND THE VEHICLE ACTED NORMAL. THERE WAS NOT AN INDICATION BEFORE OR AFTER THE INCIDENT OF ANY FAULTY SYSTEMS OR PARTS. THE VEHICLE DID THIS WITHOUT ANY REASON, LEAVING ME IN A DANGEROUS SITUATION. THE VEHICLE HAS BEEN PROPERLY MAINTAINED AND RUNNING WITHOUT ANY PROBLEMS SINCE I PURCHASED THE VEHICLE UNTIL THIS INCIDENT. I FEAR IT MAY HAPPEN AGAIN WITHOUT REASON AND PLACE MY LIFE AND THOSE OF MY PASSENGERS IN HARMS' WAY. *TR
Power train, Engine, Jun 20, 2012
WHILE I WAS DRIVING 55 MPH ON THE INTERSTATE IN THE MIDDLE LANE WHEN SUDDENLY, WITH NO WARNING, WE WERE NO LONGER ABLE TO GET ENOUGH THROTTLE TO CONTINUE MOVING FORWARD. WE HAD TO COAST TO THE SIDE OF THE ROAD. WE WERE ALMOST REAR-ENDED, I REALLY THOUGHT WE WERE GOING TO BE KILLED. IT IS A VERY SCARY SITUATION, GOING FROM 55 MPH TO NOTHING. THE THROTTLE BODY FAILED COMPLETELY AND HAD TO BE REPLACED. AFTER DOING RESEARCH ON THIS I HAVE FOUND THAT MANY OTHER PEOPLE HAVE HAD THIS SAME EXPERIENCE, INCLUDING MY SISTERS 2010 FORD ESCAPE WITH ONLY 45000 MILES ON IT. I HAD JUST HAD MY 30,000 MILE SERVICE DONE ON MY VEHICLE TWO WEEKS PRIOR AND ASKED THEM TO PLEASE CHECK THE THROTTLE BODY SINCE IT HAD HAPPENED TO MY SISTER, AND IT WAS FINE AT THAT TIME. I BELIEVE SOMETHING NEEDS TO BE DONE BEFORE SOMEONE IS KILLED. WHEN I ASKED WHAT WAS TO KEEP THIS FROM HAPPENING AGAIN I WAS TOLD, "NOTHING, IT COULD HAPPEN AGAIN AT ANY TIME". WHEN I ASKED IF THERE WAS A RECALL ON IT, I WAS TOLD,"I HAVE BEEN WAITING ON A RECALL ON THIS FOR TWO YEARS." I WAS TOLD THIS FROM A FORD SERVICE PERSON AT THE FORD PLACE THAT REPAIRED MY VEHICLE IN INDIANA. I HAVE REPORTED THIS TO FORD AT THE 800-392-FORD NUMBER THAT THE SAME FORD SERVICE WORKER GAVE ME WHEN I ASKED IF THERE WAS SOME PLACE I COULD CALL ABOUT THIS SITUATION TO HELP GET A RECALL. I NO LONGER FEEL SAFE IN MY VEHICLE. *JS
Service brakes, Hydraulic, Fuel system, Gasoline, Power train, Structure, Vehicle speed control, May 1, 2012
LAST YEAR I PURCHASED A 2011 FORD ESCAPE AND HAVE BEEN COMPLETELY DISSATISFIED WITH MY PURCHASE. THE SELLING DEALER, TOWER FORD IN GREAT NECK, NEW YORK HAS DONE ABSOLUTELY NOTHING TO HELP ME RECTIFY MY SERIOUS COMPLAINT AND CONCERNS WITH MY VEHICLE. ONE OF MY BIGGEST CONCERNS IS THAT THE TRANSMISSION SLIPS, THE ACCELERATOR PEDAL STICKS, THE BRAKES ARE VERY LOW, AND A SWISHING LIQUID NOISE IS HEARD IN THE FUEL TANK WHEN STOPPING, THE RIGHT SIDE REAR PASSENGER DOOR SQUEAKS, AND THE CENTER CONSOLE IS LOOSE. I'VE BROUGHT MY TRUCK BACK TO THIS DEALER MANY TIMES AND ALL I RECEIVE IS THAT THEY CAN NOT VERIFY MY COMPLAINT AND CONCERNS. I AM CONCERNED FOR MY FAMILY AND MY SAFETY. ANY HELP WOULD BE APPRECIATED. *JS
Power train, Jan 22, 2012
WHEN VEHICLE PARKED AND THEN STARTED AND FOOT ON BRAKE WENT TO PUT SELECTOR IN REVERSE AND AND NOTHING HAPPENED AND WHEN IT ENGAGED INTO REVERSE IT ENGAGE LOUD AND HARD INTO GEAR AND HAS DONE THIS ABOUT 3 TIMES NOW IN THE LAST SEVERAL MONTHS. *TR
Power train, Jul 26, 2011
WHILE TOWING MY 2011 FORD ESCAPE LIMITED BEHIND MY RV BUS, THE TRANSMISSION BURNED UP. I DID EVERYTHING THAT WAS TAUGHT TO ME BY FORD DEALERSHIP IN GURNEE, IL, CAMPING WORLD IN FOX LAKE, IL AND THE FORD MANUAL. THE MADISON, TENNESSEE FORD DEALERSHIP TRIED TO BLAME ROADMASTER FOR THE PROBLEM. ROADMASTER IS THE MAKER OF THE TOWING SYSTEM (BARS, ELECTRICAL WIRING FOR LIGHTS AND THE EVEN BRAKE SYSTEM). THAT MADE NO SENSE AT ALL. I CHALLENGED THEM ON THAT AND THEN THEY ASKED ME TO GO OVER WHAT I DO TO TOW THE VEHICLE AND AFTER I EXPLAINED ALL THE STEPS, THEY SAID THAT I DID EVERYTHING CORRECTLY. I DROVE NO FASTER THAN 60 MPH IN MY WHOLE TRIP (CHICAGO TO NASHVILLE) AND EVEN STOPPED EVERY 3-4 HOURS TO START THE VEHICLE AND GO THROUGH THE GEARS, AS TAUGHT. THIS VEHICLE HAS 7600 MILES ON IT AND JUST 1200 MILES TOWING ON IT. SEEMS TO ME THAT THIS DEALERSHIP AND FORD DOES NOT WANT TO ADMIT THAT ITS OWN TRANSMISSION DID NOT WANT TO LUBE ITSELF TO KEEP IT FROM BURNING UP. FORD HAS NOT ANSWERED ANY OF MY 2 EMAILS SENT TO THEM ABOUT THIS AND THE DEALERSHIP JUST KEEPS BRUSHING ME OFF. THEY ALSO TOLD ME THEY NEEDED PERMISSION FROM ME TO TAKE APART THE TRANSMISSION TO SEE WHAT THEY NEED TO REPLACE. WHY, I DO NOT KNOW THAT THEY NEEDED PERMISSION. I HAD IT TOWED THERE TO GET REPAIRED. IT IS CLEARLY SOME DEFECT WITHIN THE TRANSMISSION, THEY JUST DO NOT WANT TO OWN UP TO IT. THE CONSUMER SENT IN AN UPDATE VIA PORTABLE: JUST WANTED TO GIVE YOU AN UPDATE ON THIS. FORD CALLED ME YESTERDAY AFTERNOON AND SAID THAT THEY WILL PAY FOR EVERYTHING NOW. I TOLD THEM I WAS DOING THESE COMPLAINTS AND FINALLY SOMEONE CALLED ME. SO, UNKNOWN IF YOU STILL WANT TO POST IT OR NOT. I WANTED TO LET YOU KNOW OF THIS. IT MAY TAKE A WEEK OR SO BEFORE I CAN GET MY CAR, THE DEALERSHIP IS CLAIMING IT MAY TAKE THAT LONG TO GET THE PARTS.
Power train, Jul 5, 2011
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE REVERSING AT A LOW SPEED IN THE DRIVEWAY, THE BRAKE PEDAL WAS DEPRESSED AND A LOUD GRINDING NOISE WAS HEARD. THE VEHICLE THEN LUNGED FORWARD WHEN SHIFTING FROM FIRST TO SECOND GEAR, CAUSING A CLANKING NOISE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TSB CHIP WAS REPLACED, AND THE PCM WAS REPROGRAMMED. THE CONTACT WAS ALSO INFORMED THAT THIS WAS A COMMON FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, AS THE CONTACT ALSO FILED A COMPLAINT WITH THEM. THE APPROXIMATE FAILURE MILEAGE WAS 3,750.