2013 Ford Escape
Problems, recalls and owner-reported issues
Engine is the leading concern among 2,754 owner complaints filed for this model year. This is the highest complaint count among 26 Escape model years with reports.
Of the 2013 reports, 50 involved a crash and 90 involved a fire. 55 people were injured.
What owners report most often
Recalls and investigations
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Electrical system, wiringDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Escape vehicles manufactured January 11, 2012, to April 1, 2013, and 2013-2014 Focus ST vehicles manufactured May 03, 2012, to October 14, 2013. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began on January 7, 2016. Owners may contact Ford customer service 1-866-436-7332. Ford's number for this recall is 14S17-S1.
Campaign 15V813000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Electrical system, wiringAug 11, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, to April 1, 2013, and equipped with 2.0 liter engines and Focus ST vehicles manufactured February 14, 2012, to October 14, 2013, and equipped with 2.0 liter engines. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began in October 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S17.
Campaign 14V495000 on NHTSA.gov
Structure, body, doorMay 7, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, through April 10, 2014. Due to an assembly misalignment between the exterior door handle and the door outer panel, the affected vehicles have doors that may be difficult to close or may possibly open while driving.
A door that opens unexpectedly may result in an unrestrained occupant falling from the vehicle, increasing the risk of injury.
Ford will notify owners, and dealers will inspect and correct the mounting of the door handles, as necessary, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S03.
Campaign 14V239000 on NHTSA.gov
Air bags, frontal, sensor/control module-inactiveMay 7, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 C-MAX, and Escape vehicles. In the affected vehicles, the restraint control module (RCM) may have errors in the programming software which may result in a delayed deployment of the side-curtain rollover air bag.
If the side-curtain rollover air bag is delayed in deploying in certain rollover circumstances, the risk of injury to the passengers is increased.
Ford will notify owners, and dealers will reprogram the RCM, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S04.
Campaign 14V237000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsNov 25, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through July 11, 2012, and equipped with a 1.6L engine subject to prior safety recall NHTSA 12V-336. In some cases, the engine compartment fuel line may have been installed incorrectly when repaired under the prior recall. The misinstalled fuel line could chafe and eventually leak fuel.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners and dealers will inspect the engine compartment fuel line, and if necessary, replace it, free of charge. An interim notice will be mailed to owners during January 2014. The recall began on April 9, 2014. Owners may contact Ford at 1-866-436-7332. Ford's recall number is 13S12.
Campaign 13V584000 on NHTSA.gov
EngineNov 25, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Escape vehicles manufactured October 5, 2011, through June 2, 2013 and equipped with 1.6L engines. The affected vehicles may experience localized overheating of the engine cylinder head which may cause cracks that could allow oil to leak.
Leaking engine oil may come into contact with a hot engine surface potentially resulting in an engine compartment fire.
Ford will notify owners, and dealers will modify the engine shielding, cooling and control systems, free of charge. An interim notice will be mailed to owners during January 2014. The recall began on April 9, 2014. Owners may contact Ford at 1-866-436-7332. Ford's recall number is 13S12.
Campaign 13V583000 on NHTSA.gov
Latches/locks/linkagesMar 7, 2013
Ford is recalling certain model year 2013 Focus and C-Max vehicles built from November 16, 2012, through November 21, 2012; and model year 2013 Escape vehicles manufactured from November 14, 2012, through November 21, 2012. The left rear door child lock was built incorrectly. As a result, the child lock may not engage when the operator uses normal force to activate the child lock.
The operator may incorrectly believe the child lock is engaged. However, the door may be opened from the inside, increasing the risk of injury to an unrestrained child.
Ford will notify owners, and dealers will inspect the affected rear door latches, and replace them as necessary, free of charge. The recall began on March 27, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V085000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Engine and engine coolingSep 4, 2012
Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through August 31, 2012, equipped with 1.6L engines. The cylinder head cup plug (freeze plug) may become dislodged resulting in significant loss of engine coolant.
As leaking engine coolant evaporates on the hot engine, the glycol may ignite causing an engine compartment fire.
Ford will notify owners, and dealers will seal the existing plug and add a secondary plug cover, free of charge. The safety recall began on September 11, 2012. Owners may contact Ford at 1-866-436-7332.
Campaign 12V431000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDo not drive until repairedJul 18, 2012
Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through July 11, 2012, and equipped with a 1.6L engine. These vehicles have an engine compartment fuel line which may split, resulting in a leak.
If this leak occurs in the presence of an ignition source, there is an increased risk of a fire and/or personal injury.
Ford will notify and instruct owners to stop driving their vehicles and contact a Ford or Lincoln dealer to arrange pick-up of their vehicle. Customers will be provided with a rental vehicle if needed. The dealer will replace the engine compartment fuel line, free charge. The recall began on August 10, 2012. Owners may contact Ford at 1-866-436-7332.
Campaign 12V336000 on NHTSA.gov
Service brakes, hydraulic, pedals and linkagesJul 6, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 2013 ESCAPE VEHICLES MANUFACTURED FROM MARCH 8, 2012 THROUGH JUNE 7, 2012. DUE TO MIS-POSITIONED CARPET PADDING THE CENTER CONSOLE TRIM PANEL MAY BE PUSHED OUTBOARD OF THE INTENDED POSITION, REDUCING CLEARANCE RELATIVE TO THE PEDAL PACKAGE.
THE REDUCED CLEARANCE MAY RESULT IN THE DRIVER?S FOOT CONTACTING THE SIDE OF THE BRAKE PEDAL WHILE TRANSFERRING THE FOOT FROM THE ACCELERATOR PEDAL TO THE BRAKE PEDAL, INCREASING STOPPING DISTANCES AND THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL REMOVE THE CARPET PADDING AND LEFT-SIDE CONSOLE TRIM PANEL REPLACED WITH A NEW PANEL, FREE OF CHARGE. THE RECALL BEGAN ON JULY 20, 2012. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 12V319000 on NHTSA.gov
Representative owner complaints: steering
302 reports, newest first. Show all
Steering, Jul 19, 2018
POWER STEERING ASSIST FAULT ERROR WOULD COME ON WHEN TURNING ONTO A STREET WHICH WOULD ELIMINATE ALL POWER STEERING TO THE VEHICLE. THIS WOULD HAPPEN AT ANYTIME WHEN DRIVING. I HAD THE VEHICLE (2013 FORD ESCAPE) SERVICED ON 7-18-18 AT THE DEALERSHIP. THE SERVICE CENTER INFORMED ME THAT THE ERROR WAS CAUSED BY A FAULTY ELECTRONIC ASSIST RACK AND PINION AND NEEDED TO BE REPLACED. MY VEHICLE HAS ONLY 41000 MILES. I FEEL THIS IS A SAFETY ISSUE AND SHOULD BE NOTED FOR A RECALL.
Steering, Jul 18, 2018
HAVE HAD SEVERAL INCIDENTS OF THE POWER STEERING ASSIST WARNING COMING ON, AND STEERING IS EXTREMELY HARD TO MANEUVER. BEEN TOLD THIS IS EXTREMELY DANGEROUS IF IT OCCURS AT HIGHWAY SPEEDS. ALSO TOLD IT IS VERY EXPENSIVE TO FIX.
Steering, Jul 17, 2018
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE REVERSING OUT OF THE DRIVEWAY, THE POWER ASSIST FAILURE INDICATOR ILLUMINATED AND THE POWER STEERING SEIZED. THE VEHICLE WAS TURNED OFF, RESTARTED, AND THE ELECTRICAL POWER STEERING WAS RESTORED. THE DEALER WAS NOT CONTACTED FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS AWAITING A CALL BACK. THE FAILURE MILEAGE WAS 129,000.
Steering, Jul 4, 2018
STEERING ASSIST FAULT LIGHT CAME ON AS I WAS TURNING ON A CITY STREET. STEERING BECAME ALMOST IMPOSSIBLE. THIS HAS HAPPENED NUMEROUS TIMES.
Steering, Jun 11, 2018
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THERE WAS AN INTERMITTENT LOSS OF POWER STEERING ABILITY THAT CAUSED THE STEERING WHEEL TO BECOME DIFFICULT TO TURN IN EITHER DIRECTION. THE DEALER (TED BRITT FORD, 11165 FAIRFAX BLVD, FAIRFAX, VA 22030, (703) 591-8484 OR 1-(866) 224-7068) INDICATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) FOR THE 2008-2011 MODELS AND WOULD NEED TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY OTHER THAN HAVING THE DEALER REPAIR THE VEHICLE. THE MANUFACTURER ISSUED ONE TSB FOR THE STEERING CONCERNING THIS YEAR, MAKE, AND MODEL VEHICLE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. *TT *TR
Steering, Jun 4, 2018
VEHICLE LOSES POWER STEERING WITHOUT NOTICE; VEHICLE WAS STATIONARY, I STARTED IT AND RECEIVED AN ERROR MESSAGE THAT POWER STEERING FAILED. THIS HAPPENED TWICE. I READ SEVERAL RELATED REPORTS ON THIS WEBSITE AND ONLINE AND ALSO SAW THERE WAS A RECALL FOR THIS ISSUE IN PREVIOUS YEAR MODELS. DEALERSHIP DID NOT WARN ME.
Steering, Electrical system, Electronic stability control (ESC), May 28, 2018
WHEN I TURNED ON THE CAR TO GET BACK HOME FROM THE GROCERY STORE THE SCREEN SHOWED "STEERING WHEEL AT FAULT." THE STEERING WHEEL WAS VERY HARD TO TURN AND I HAD TO GET HOME SO I MANAGED TO GET THE CAR TO THE HOUSE. THE NEXT MORNING, THE SAME THING HAPPENED AGAIN AND BECAUSE OF THIS PROBLEM I COULD NOT TAKE MY CAR TO A TRIP WHERE I HAD ALREADY PLANNED, NOW I CAN'T DRIVE IT TO WORK EITHER, IT HAS BEEN TWO DAYS AND THE SAME PROBLEM REMAINS.
Steering, Electrical system, May 17, 2018
WHILE DRIVING MY 2013 FORD ESCAPE (1.6L ENGINE) ON AN INTERSTATE, I WAS TRAVELING AT 80MPH ON CRUISE CONTROL. SUDDENLY THE CRUISE CONTROL WAS DEACTIVATED AND I FELT A JOLT. I THEN OBSERVED A MESSAGE ON THE DASH WHICH READ ENGINE OVERHEATING, STOP SAFELY. I THEN OBSERVED THE ENGINE LIGHT TO ILLUMINATE, THE COOLANT NEEDLE GO TO THE RED HOT LEVEL, AND I BEGAN TO LOOSE ACCELERATION. THE VEHICLE WAS NOT OVERHEATING AND WAS LATER CONFIRMED AT A NEARBY CAR REPAIR. ONCE STOPPED AND ATTEMPT TO RESTART, LOSS OF STEERING HAD BEGUN. MILEAGE DURING INCIDENT WAS 80,200. AFTER TAKING IT TO FORD REGARDING NEWER RECALL MSGS, THEY ADVISED THE STEERING RACK WAS NOT COMMUNICATING WITH THEIR DIAGNOSTIC AND MUST BE THE REASON FOR THE REPAIR. REPAIR HAS NOT BEEN COMPLETED AFTER READING INCIDENTS AND COMPLAINTS REGARDING SIMILAR ISSUES/CONCERNS. I BELIEVE THIS TO BE ANOTHER RECALL ISSUE.
Steering, Apr 25, 2018
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO STEER AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND DROVE NORMALLY. HOWEVER, THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO CABRERA AUTO (CARR #2 KM 82.2 SALIDA EXPRESO HATILLO, PR 00614, (787) 333-8410) FOR DIAGNOSTIC TESTING, BUT NO FAILURE CODES WERE LOCATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 92,971. *TT CONSUMER STATED THE VEHICLE HAD MULTIPLE FAILURES OF ELECTRICAL STEERING. FINALLY, THE OWNER HAD TO REPLACE THE STEERING RACK AND PKNON BECAUSE IT STOPPED WORKING COMPLETELY. UPDATED 9/4/18*JB
Steering, Apr 13, 2018
I WAS DRIVING TO WORK LAST FRIDAY AND I SUDDENLY HEARD THE ALERT SIGNAL AND DASHBOARD LIGHT AND THEN I COULDN'T TURN THE STEERING WHEEL. THE ERROR MESSAGE ON THE DASH SAID "STEERING ASSIST FAULT SERVICE REQUIRED". I WAS ABLE TO TURN THE WHEEL ENOUGH TO GET IT OFF THE ROAD. LUCKILY I WAS ONLY GOING ABOUT 35 MPH ON THE HIGHWAY. THE POWER STEERING HAD FAILED AS I WAS DRIVING DOWN THE HIGHWAY. THERE WERE MANY OTHER CARS AROUND ME, BUT LUCKILY THEY AVOIDED ME. I HAVE ONE REPAIR QUOTE FOR $2000 TO REPAIR THE ENTIRE POWER STEERING RACK AND PINION SYSTEM, OF WHICH WE CANNOT PAY. WE TOOK IT TO 2 OTHER MECHANICS WHO REPORTED THAT THEY WERE UNABLE TO FIX IT BECAUSE IT WAS AN ELECTRIC SYSTEM AND HAD TO BE REPROGRAMMED BY THE DEALERSHIP SERVICE DEPT. FROM MY RESEARCH, THIS IS THE SAME ISSUE FORD HAD WITH THEIR 2008-2011 FORD EXPLORERS.
Steering, Apr 9, 2018
WHILE ARRIVING HOME (ALMOST ENTERING MY GARAGE), SUDDENLY I HAVE THIS MESSAGE ON SCREEN 'STEERING ASSIST FAULT SERVICE REQUIRED' AND IT IS ALMOST IMPOSSIBLE TO STEER THE VEHICLE. SEARCHING ON THE INTERNET I'VE FOUND A LOT OF PEOPLE COMPLAINING ABOUT THE SAME PROBLEM AND HOW IS POSSIBLE THAT THERE IS NO RECALL FOR THAT.
Steering, Mar 26, 2018
WHEN DRIVING THE STEERING WHEEL LOCKED UP MAKING IT HARD TO CONTROL I THOUGHT IT NEEDED POWER STEERING FLUID THEN I FOUND OUT THATIT IS ELECTRICAL BUT THE DEALERIS ACTING AS IF IT IS NOT IMPORTANT I COULD HAVE BEEN KILLED I WAS IN TRAFFIC AND IT LOCKED TO THE RIGHT I HAD TO SLAM ON BREAKS BEFORE I HIT SOMEONEELSETHIS SOLD BE ON RECALL THEDEALER IS NOT COOPERATING AT ALL CAN YOU PLEASE HELP
Steering, Mar 19, 2018
I STARTED UP THE CAR AND STARTED BACKING OUT OF A PARKING SPACE. COULD NOT TURN THE STEERING WHEEL AND AN ERROR MESSAGE POPPED UP ON THE DASHBOARD "STEERING ASSIST FAULT SERVICE REQUIRED. ON A 2013 FORD ESCAPE WITH 90K ON IT. I WAS ABLE TO TO GET IT TOWED TO A GARAGE AND THEY ARE REPLACING MY STEERING COLUMN FOR $1800. MY 1967 MUSTANG WITH NO POWER STEERING WAS EASIER TO TURN THAN THIS CAR. LUCKILY WE WERE IN A SAFE SPOT.
Steering, Jan 19, 2018
THE STEERING ASSIST WENT OUT WHEN I WAS TURNING INTO A PARKING SPACE. I COULD NOT PHYSICALLY TURN THE WHEEL TO MOVE THE VEHICLE. HAD TO HAVE IT TOWED TO DEALERSHIP. IF THIS WENT OUT WHILE I WAS DRIVING AT HIGHER SPEED IT WOULD HAVE RESULTED IN A HORRIBLE ACCIDENT.
Steering, Jan 9, 2018
I DROVE THE VEHICLE TO A MOVIE THEATER. PARKED THE CAR AND WHEN I RETURNED TO THE CAR. A WARNING LIGHT STATED THAT THERE WAS A STEERING PROBLEM. I PUT THE CAR IN MOTION AND IT WAS NEARLY IMPOSSIBLE TO STEER. I WAS ABLE TO GET THE VEHICLE TO MY HOME, APPROX. 3 MILES, CALLED AAA AND HAD IT TOWED TO THE FORD GARAGE. MY EXTENDED WARRANTY COVERED MOST OF THE REPAIR COSTS. MY MAIN CONCERN IS THAT IF MY WIFE OR I HAD BEEN TRAVELING THE ROADS AT A NORMAL SPEED, NEITHER OF US, WHO ARE IN OUR 80'S COULD HAVE BROUGHT THE CAR TO A SAFE STOP. THERE WAS NO PRE-WARNING OF A PROBLEM WITH THE STEERING AND THE FORD MANUAL DOSEN'T MENTION ANY POTENTIAL PROBLEMS.
Steering, Jan 4, 2018
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE PARKED, THE STEERING FAILED AND COULD NOT BE TURNED. ALSO, THE POWER ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (CHRISTIAN BROTHERS FORD, 1375 HIGHWAY 2 TRUCK BYP, CROOKSTON, MN 56716) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 45,222.
Steering, Dec 19, 2017
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 45 MPH, THE POWER STEERING FAILED AND THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN. UNKNOWN WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER (FAIRLANE FORD, 14585 MICHIGAN AVE, DEARBORN, MI 48126 (855) 285-3673), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 80,860.
Steering, Suspension, Dec 19, 2017
MY STEERING FROZE UP ON MY VEHICLE IT WILL NOT TURN RIGHT OR LEFT. AND MY SHOTS OR MY STRUTS HAVE WORN OUT TOO SOON I THINK ALSO ON THIS VEHICLE BUT I NEED THIS SUSPENSION CHECKED OUT IN THE STEERING CHECKED OUT ON THIS VEHICLE.
Steering, Structure, Dec 15, 2017
WHILE DRIVING THE VEHICLE AT LOW SPEED (THANK GOD) I ATTEMPTED TO TURN AND THE STEERING HUNG UP. I COULD FEEL THE FLOOR BOARD UNDER MY FEET MOVE AS I TRIED TO TURN THE WHEEL. I FORCED IT TO TURN AND THEN STOPPING, I LOOKED UNDER THE CAR ONLY TO FIND A LARGE PIECE OR THE WHOLE PIECE OF THE HEAT SHIELD HAD COME LOOSE AND WAS LAYING ON TOP OF THE EXHAUST SYSTEM AND THE STEERING. I PULLED IT LOOSE, SOME WAS TORN UP, AND PUSHED THE REST OUT OF THE WAY OF THE STEERING. DROVE HOME. WAS INFORMED IT WAS NOT UNDER WARRANTY. CAR HAS 63,000 MILES ON IT. NEVER DRIVEN HARD.
Steering, Nov 28, 2017
I DROVE MY 2013 ESCAPE SE THE EVENING OF 11-27-2017 AND NEEDED TO AVOID A COLLISION BY BRAKING AND DOING A VERY QUICK, SHARP TURN TO THE RIGHT. NO PROBLEM WITH FUNCTION AFTER THAT, FINISHED MY ERRAND AND RETURNED HOME, PARKED CAR IN GARAGE AS USUAL. NEXT AFTERNOON WHEN I STARTED THE CAR THERE WAS NO POWER STEERING, POSSIBLY NO MANUAL STEERING AT ALL. WHEEL WOULD NOT MOVE IN ANY GEAR, IN ANY DIRECTION, ANY MORE THAN WHEN CAR IS TURNED OFF. ONLY ADVICE FROM LOCAL DEALER IS TO HAVE IT TOWED IN AND THEY WILL LOOK AT IT. THIS WILL NOT BE POSSIBLE WITH NO MONEY AVAILABLE FOR MONTHS. THIS IS A WIDELY COMMENTED PROBLEM ON THIS VEHICLE. A VERY SIMILAR, IF NOT EXACT, RECALL WAS DONE ON 2011 AND OLDER YEARS OF THIS SAME VEHICLE. SINCE THIS IS A HIGH SAFETY ISSUE, WHY HASN'T A RECALL BEEN DONE ON THE 2013? MY FAIL HAPPENED OVERNIGHT, IN THE GARAGE, CAR PARKED AND TURNED OFF, BUT MANY SAY IT HAS HAPPENED WHILE CAR IS IN MOTION. PLEASE TELL ME WHAT I CAN DO TO HELP THIS SAFETY ISSUE BECOME A RECALL? I AM WILLING TO HELP, BUT DON'T KNOW HOW. WHAT CAN I DO TO HELP? MY GRANDKIDS COULD HAVE BEEN IN THE CAR DURING A WHILE-IN-MOTION FAIL, SO GLAD IT WAS PARKED.
Steering, Nov 10, 2017
OUR 2013 FORD ESCAPE AT 82,500 MILES HAS TO HAVE THE POWER STEERING CONTROL MODULE REPLACED AT A COST OF $1,900. SEVERAL TIMES WHEN TURNING ON THE CAR AND BACKING UP, THE WARNING LIGHT "STEERING ASSIST FAULT-SERVICE REQUIRED" CAME ON. TURN CAR OFF AND BACK ON THEN LIGHT GOES OFF HOWEVER A MAJOR SAFETY ISSUE TO US AND OTHER DRIVERS IF LOSS OF POWER STEERING GOES OUT WHILE DRIVING. REQUESTING RECALL ON THE 2013 MODELS BE RECALLED SIMILAR TO EARLIER ESCAPE MODEL RECALLS WITH SAME SAFETY ISSUES (NHTSA CAMPAIGN #-14V284000 & FORD RECALL # 14S05)
Steering, Electronic stability control (ESC), Engine, Nov 3, 2017
CAR CONTINUED TO SHUT OFF WHILE DRIVING LOCKING UP STEERING, BRAKES, ETC. CAR WAS BROUGHT TO TUNKHANNOCK FORD ON 10/24 AND REMAINED THERE UNTIL 5 P.M. ON 10/27. TOLD WAS DOING IT FOR THEM. I'M INFORMED BY A TUNKHANNOCK FORD EMPLOYEE, THE CAR WAS ONLY TAKEN OUT OFF LOT & TEST 1 TIME. ON 10/28, MY WIFE, 4 & 8 YR. OLD ARE DRIVING & THE CAR STOPPED 7 TIMES TOTAL ON ROUTE 6 IN TUNKHANNOCK WHERE A TRUCK DRIVER GOT OUT AND ASSISTED MY WIFE AS SHE WAS STUCK IN THE MIDDLE OF THE HIGHWAY WITH FLASHERS ON. AFTER ARGUING WITH THE SERVICE WRITER, SALES MANAGER FOR COMPROMISING THE SAFETY OF MY WIFE AND DAUGHTERS - I WAS STILL DENIED A LOANER VEHICLE WHERE WE PAID ENTERPRISE FOR A RENTAL IN ORDER TO GET TO WORK. I REQUESTED A LOANER FROM THEIR OTHER TUNKHANNOCK DEALERSHIP AND WAS STILL DENIED AND ALL I WAS TOLD BY MATT KERR, SALES MANAGER IS "I UNDERSTAND YOUR CONCERN, I HAVE YOUNG CHILDREN ALSO BUT IT'S OUT OF MY HANDS." EFFECTIVE TODAY 11/3/17, THEY STILL HAVE OUR SPARE KEY & HAVE YET TO CALL TO CHECK ON THE STATUS OF THE APPOINTMENT THAT I DID NOT GO TO SCHEDULED FOR 10/30/17. I CALLED MONTROSE MOTORS OWNED BY THE SAME PREVIOUS OWNER OF GATEWAY FORD WHERE THIS CAR WAS PURCHASED AND THEY GOT IT IN IMMEDIATELY - PROVIDED A LOANER VEHICLE HASSLE FREE AND SAID MANY LOYAL CUSTOMERS HAVE LEFT TUNKHANNOCK FORD FOR THEIR CRUDENESS WITH SERVICE BY WRITING UP WORK ORDERS FOR LOYAL CUSTOMERS BRINGING THEIR VEHICLES IN FOR AIR - WE DON'T CARE HOW LONG THEY NEEDED TO ASSESS THE CAR - OUR FORMAL COMPLAINT WHICH WE ARE PURSUING IS TUNHANNOCK FORD HAS JEPORADIZED THE SAFETY AND WELL-BEING OF MY FAMILY - ESPECIALLY MY 2 DAUGHTERS BY DENYING ME A LOANER VEHICLE
Steering, Oct 31, 2017
ELECTRIC POWER STEERING FAILURE WHILE MAKING A RIGHT TURN AT A CITY INTERSECTION THAT NEARLY RESULTED IN A HEAD ON COLLISION. FAILURE ALERT APPEARED ON THE DASH SO I HAD IT TOWED HOME. WHEN STARTING IT UP TO PULL INTO THE GARAGE, THE POWER STEERING SUDDENLY RETURNED. FORD ISSUED A RECALL FOR THE EXACT SAME ISSUE FOR 2013 EXPLORERS (#14S05), BUT WILL NOT COVER THE ESCAPE.
Steering, Structure, Oct 13, 2017
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE THE VEHICLE WAS OPERATED ON THE HIGHWAY, THE STEERING COLUMN SEIZED. IN ADDITION, THE LIFTGATE OPENED INDEPENDENTLY. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND DRIVEN TO THE CONTACT'S RESIDENCE. THE STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION FORD MIAMI (16800 NW 57TH AVE, HIALEAH, FL) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING AND RACK AND PINION WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS 13322662. NO FURTHER ASSISTANCE WAS OFFERED. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA DUE TO THEM STATING THAT THE FEDERAL AGENCY WAS RESPONSIBLE FOR ADDING RECALLS. THE FAILURE MILEAGE WAS APPROXIMATLEY 63,606.
Steering, Sep 28, 2017
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE POWER STEERING FAILED AND THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS INSPECTED FIRST BY (AUSTIN FORD LINCOLN, 2701 W OAKLAND AVE, AUSTIN, MN 55912, (507) 437-3291). MONTHS LATER AFTER REFUELING THE VEHICLE, THE POWER STEERING FAILED AGAIN. THE CONTACT WAS UNABLE TO STEER THE VEHICLE AND IT WAS TOWED TO SYKORA FAMILY FORD INC (519 S GEORGE KACIR DR, WEST, TX 76691, (254) 826-3673). THE MANUFACTURER HAD A TSB, BUT THERE WAS NO MANUFACTURER RECALL TO PROVIDE A SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 51,159.