2014 Ford Escape
Problems, recalls and owner-reported issues
Engine is the leading concern among 2,086 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Escape model years with reports.
Of the 2014 reports, 47 involved a crash and 103 involved a fire. 41 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Seat beltsJul 25, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford F-150 and E-350, 2014-2015 Ford Escape, and 2015 Lincoln MKC vehicles. Improperly manufactured bolts may have been used to install certain seats, seatbacks, seatbelt buckles, or seatbelt anchors on these vehicles.
The improperly manufactured bolts may fracture. If a seat, seatback, or seatbelt anchor attaching bolt fractures, the affected component may not be properly secured, increasing the risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the affected bolts, free of charge. Interim notices informing owners of the safety risk were mailed September 8, 2017. Owners will receive a second notice when remedy parts become available in the fourth quarter of 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S17.
Campaign 17V472000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Electrical system, instrument cluster/panelJun 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Escape vehicles manufactured May 19, 2014, to February 6, 2015, and Transit Connect vehicles manufactured May 11, 2014, to July 2, 2015. Due to a software incompatibility issue, the instrument panel cluster be inoperative including a blank multiple functional display (MFD), and non-functional warning chimes, messages and warning lights. Specific warning chimes, messages and warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
If the instrument cluster is inoperative, the driver of may not be warned of safety related issues such as low tire pressures or disabled air bags, increasing the risk of personal injury or a crash.
Ford will notify owners, and dealers will update the instrument panel software, free of charge. The recall began on August 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C03.
Campaign 15V406000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpJan 9, 2015
Ford Motor Company (Ford) notified the agency on January 8, 2015, that they are recalling certain model year 2014 Ford Escape vehicles manufactured April 15, 2014, to May 8, 2014, and 2015 Lincoln MKC vehicles manufactured April 21, 2014, to May 15, 2014. On April 30, 2015, Ford expanded the recall to cover an additional 45,505 vehicles, including certain model year 2014-2015 Ford Transit Connect vehicles manufactured November 11, 2013, to August 29, 2014, 2014-2015 Ford Fiesta vehicles manufactured April 10, 2014, to June 17, 2014 and 2014 Ford Edge vehicles manufactured April 30, 2014, to May 21, 2014. Improper nickel plating of components within the fuel pump may result in the fuel pump failing.
If the fuel pump fails, the vehicle may stall without warning, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the fuel pump, free of charge. The recall began on February 27, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S30.
Campaign 15V005000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Fuel system, gasoline, deliverySep 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2014 Ford Focus vehicles manufactured May 1, 2014, to May 24, 2014, 2014 Ford Escape vehicles manufactured on June 6, 2014, and 2015 Lincoln MKC vehicles manufactured June 4, 2014, to July 7, 2014. In the affected vehicles, the Fuel Delivery Module (FDM) may crack between the filter body and the filter cap, possibly resulting in low fuel pressure.
A reduction in fuel pressure may result in a vehicle stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the FDM, free of charge. The recall began in September 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S20.
Campaign 14V525000 on NHTSA.gov
Electrical system, wiringAug 11, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, to April 1, 2013, and equipped with 2.0 liter engines and Focus ST vehicles manufactured February 14, 2012, to October 14, 2013, and equipped with 2.0 liter engines. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began in October 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S17.
Campaign 14V495000 on NHTSA.gov
Visibility, sun/moon roof assemblyJul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2014 Ford Escape vehicles manufactured October 15, 2013, through October 22, 2013. The panorama roof glass may not be properly bonded to the attaching bracket.
If the glass panel is improperly bonded, the glass may separate from the vehicle, increasing the risk of a crash or injury.
Ford has notified owners. Dealers will inspect each vehicle and replace the front roof glass if its production date and sequence number falls within the affected range, free of charge. The recall is began on July 14, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S13.
Campaign 14V403000 on NHTSA.gov
Structure, body, doorMay 7, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, through April 10, 2014. Due to an assembly misalignment between the exterior door handle and the door outer panel, the affected vehicles have doors that may be difficult to close or may possibly open while driving.
A door that opens unexpectedly may result in an unrestrained occupant falling from the vehicle, increasing the risk of injury.
Ford will notify owners, and dealers will inspect and correct the mounting of the door handles, as necessary, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S03.
Campaign 14V239000 on NHTSA.gov
Air bags, frontal, sensor/control module-inactiveMay 7, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 C-MAX, and Escape vehicles. In the affected vehicles, the restraint control module (RCM) may have errors in the programming software which may result in a delayed deployment of the side-curtain rollover air bag.
If the side-curtain rollover air bag is delayed in deploying in certain rollover circumstances, the risk of injury to the passengers is increased.
Ford will notify owners, and dealers will reprogram the RCM, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S04.
Campaign 14V237000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
Representative owner complaints: steering
151 reports, newest first. Show all
Steering, Apr 22, 2018
WAS TURNING TO PARK MY CAR AT HOTEL, TURNING LEFT, STEERING FROZE, GOT "STEERING ASSIST FAULT NOTICE ON DASH. COULD NOT STEER CAR AT ALL. FROZEN, HAD TO HAVE CAR TOWED BY AAA TO AUTO NATION, FORD DEALER IN BRADENTON, FL. FIRST DAY OF VACATION. HAD TO LEASE A CAR FOR THREE DAYS.
Steering, Seat belts, Seats, Apr 11, 2018
SEATBELTS DON'T RETRIEVE BACK IN, RUST UNDER STEERING COLUMN
Steering, Mar 21, 2018
THE POWER STEERING INTERMITTENTLY WORKS. IT WENT OUT FOR A WEEK, WAS FINE FOR A MONTH AND A HALF AND NOW ISN'T WORKING AGAIN. FORD HAS STATED IT REQUIRES AN ENTIRE NEW POWER STEERING RACK FOR $2100.
Steering, Mar 16, 2018
2014 FORD ESCAPE TITANIUM - WHILE DRIVING THE CAR IN DRY WEATHER ON A CLEAR STREET, WITH NO EXTERNAL CAUSES (BUMPS, ACCIDENTS, QUICK MOVEMENTS), THE CAR POPPED UP A MESSAGE THAT SAID "STEERING ASSIST FAULT" AND THE STEERING WHEEL LOCKED UP. IT WAS VIRTUALLY IMPOSSIBLE TO STEER. THE VEHICLE WAS SLOWED DOWN AND STOPPED AND THE ENGINE WAS TURNED OFF. UPON RESTARTING THE VEHICLE, THE STEERING ASSIST FAULT MESSAGE WAS NO LONGER VISIBLE AND STEERING WAS NORMAL AGAIN. THIS IS A VERY SCARY OCCURRENCE. HAD THE FAULT OCCURRED IN A SITUATION WHERE STEERING WAS NECESSARY IT WOULD HAVE ALMOST CERTAINLY CAUSED AN ACCIDENT. IN RESEARCHING ONLINE, I SEE THIS WAS A RECALL ISSUE WITH PREVIOUS FORD ESCAPE VEHICLES AS WELL AS OTHER FORD VEHICLES SUCH AS THE FORD EXPLORER.
Steering, Jan 6, 2018
I WAS DRIVING FORD ESCAPE, SUDDENLY MY POWER STEERING WAS STUCKED AND I COULDN'T MOVE IT. FORTUNATELY IT WAS HAPPENED ON STOP SIGN. I TRIED HARD TO MOVE MY STEERING AND TRY TO PULL MY CAR UPTO DEALERSHIP. I FOUND FORD DID SO MANY RECALLS IN PREVIOUS YEAR. ONE IMPORTANT THING IS THAT MY FORD HAS ONLY 36500 KMS ON IT. I PRESENTED THIS CASE TO FORD DEALERSHIP AND THEY HAND IT OVER $2450 BILL. THIS IS SERIOUS ISSUE REGARDING SAFETY ON ROAD. IT NEEDS TO BE OPEN RECALL FOR THIS ISSUE AND FORD HAS TO FIX THIS PROBLEM.
Steering, Oct 10, 2017
POWER STEERING ASSIST FAILURE. NUMEROUS TIMES IN THE LAST MONTH THE POWER STEERING DOES NOT ENGAGE RIGHT AWAY.TODAY 10/10/17 I RECEIVED A WARNING TO SERVICE POWER STEERING ASSIST.VERY COSTLY CANNOT AFFORD 1400 DOLLARS AT THIS TIME.FROM SOME RESEARCH FORD IS AWARE OF THIS PROBLEM.
Steering, Sep 25, 2017
A FAULT IN THE ELECTRIC POWER STEERING (EPS) SYSTEM RESULTED IN AN IMMEDIATE LOSS OF POWER STEERING ASSIST WITHOUT WARNING TO THE DRIVER. THIS UNEXPECTEDLY INCREASED THE STEERING EFFORT FORCE NECESSARY TO STEER THE VEHICLE AT LOWER VEHICLE SPEEDS, WHICH INCREASED THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY.
Steering, Jul 31, 2017
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE DRIVING LOW SPEEDS, THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED AND THE POWER STEERING FAILED. THE CONTACT STATED THAT THE STEERING BECAME DIFFICULT TO OPERATE. THE VEHICLE WAS TOWED TO MULLINX FORD (LOCATED AT 7311 AIRPORT BLVD, MOBILE, AL 36608), BUT HAD NOT YET BEEN DIAGNOSED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 17,334.
Steering, Suspension, Electronic stability control (ESC), Jul 14, 2017
POWER STEERING GOES OUT WHEN YOU STEP ON THE ACELATOR TO MERGE INTO TRAFFIC AND THE VEHICLE ATTEMPTS TO STALL TAKING OFF FROM STOP SIGN. ALSO AT 14000 MILES I WAS TOLD ALL FOUR WHEELS NEEDED ALIGNMENT AND I DID NOT ASK THEM TO CHECK ALIGNMENT. I WAS TOLD I GET 30 PLUS MPG AND HAVE NOT BEEN ABLE TO GET OVER 24 MPG
Steering, Jun 18, 2017
STEERING ASSIST FAILURE SERVICE REQUIRED WARNING SIGN CAME UP. STEERING WHEEL STOPPED WORKING BECAUSE REALLY TIGHT AND WOULDNT TURN AT ALL. VEHICLE WAS LUCKILY STATIONED WHEN DISCOVERING THE PROBLEM BUT PROBLEM CONTINUED TO OCCUR WHILE VEHICLE WAS IN MOTION AS WELL
Steering, Dec 27, 2016
NOVEMBER 21ST, 2016 RACK AND PINION FAILED AT 32,300 MILES ON A 2014 FORD ESCAPE 4X4 TITANIUM. 2.0 TURBO. DEALERSHIP SAID IT WAS DEFECTIVE AND UNIT WAS MAKING A "RATCHET" NOISE WHEN TURNED. DEALERSHIP SAID IT WAS ALL COVERED UNDER WARRANTY AND REPLACED UNIT AT NO CHARGE. ONE MONTH LATER SERVICE MANAGER CALLED ME AND SAID IT WAS NOT COVERED UNDER WARRANTY, EVEN THOUGH MY VEHICLE IS LESS THAN THREE YEARS OLD AND HAD UNDER 36,000 MILES, EVEN AT THE TIME THEY CALLED IN DECEMBER 2016. LAST FORD I WILL EVER OWN. THIS IS MY WIFE'S CAR AND THE PORSCHE DEALERSHIP THAT SERVICES MY VEHICLE NEVER TREATS ME LIKE THIS. DEALERSHIP EXPECTS ME TO PAY THE BILL NOW. AFTER TELLING ME PREVIOUSLY IT WAS COVERED UNDER WARRANTY.THINKING ABOUT GETTING A LAWYER JUST FOR PRINCIPLE OF THE ISSUE TO DEAL WIH THE DEALERSHIP.
Steering, Sep 10, 2016
WHILE DRIVING 50MPH JUST BEFORE 90DEG. CORNER LIGHT CAME ON DASH POWER STEERING JUST QUIT. WAS BARELY ABLE TO PULL OVER AND STOP. I SHUT CAR OFF AND CHECK FOUND NOTHING. WHEN I RESTART PROBLEM WENT AWAY TOOK CAR TO DEALER BUT IT READ NO CODES SO THEY WONT DO ANYTHING. SO WHEN WILL IT HAPPEN AGAIN? FIND HARD TO BELIEVE WHEN HOOK UP IT ONLY READS WHAT IS WRONG AND NO HISTORY OF WHAT HAPPENED.
Steering, Aug 31, 2016
TL* THE CONTACT OWNS AS 2014 FORD ESCAPE. THE CONTACT STATED THAT THE WHILE MAKING A LEFT OR RIGHT TURN AT VARIOUS SPEEDS, AN ABNORMAL NOISE EMITTED FROM THE STEERING WHEEL. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000. UPDATED 10/06/16*LJ *TR
Steering, Power train, Aug 5, 2016
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE DRIVING 60 MPH, THE TRANSMISSION BLEW OUT AND THE STEERING COLUMN FRACTURED. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 48,000.
Steering, Jul 13, 2016
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING FAILED. THE VEHICLE WAS RESTARTED AND OPERATED PROPERLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING FAILED AND NEEDED TO BE REPLACED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. THE VEHICLE VIN WAS NOT AVAILABLE.
Steering, Wheels, Jun 17, 2016, crash
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 3 MPH AND MAKING A LEFT TURN, THE FRONT PASSENGER SIDE WHEEL SUDDENLY SEPARATED FROM THE VEHICLE. THE CONTACT'S VEHICLE CRASHED INTO A SECOND VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING MECHANISM WAS DEFECTIVE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.
Steering, Mar 18, 2015
THE STEERING WOULD NOT CENTER AND LOST POWER AND LOCKED UP COULD NOT TURN RIGHT OR LEFT. *TR
Steering, Electrical system, Feb 17, 2015
CAR JUST EXITED THE HIGHWAY. DROVE APPROXIMATELY A QUARTER MILE AND MADE A RIGHT TURN. THE STEERING LOCKED UP IN MID TURN. FORTUNATELY THERE WERE NO CARS PARKED ON THIS PARTICULAR STREET OR THERE WOULD HAVE BEEN AN ACCIDENT. MANAGED TO STRAIGHTEN WHEEL AND ABLE TO PULL IN A PARKING SPOT. CAR'S ELECTRICAL SYSTEM STARTED SHUTTING DOWN TO SAVE BATTERY POWER. HAD CAR TOWED TO FORD DEALER. THEY SAY THE ALTERNATOR WAS WEAK. FIVE DAYS AFTER THE INCIDENT AND STILL WAITING FOR THE PART. LOST CONFIDENCE IN THE PRODUCT. CAR IS NINE MONTHS OLD. *TR
Steering, Suspension, Wheels, Nov 21, 2014
MY WIFE PULLED UP DRIVEWAY, I HAPPENED TO BE OUTSIDE NEXT TO CAR WHEN SHE PULLED IN. WE SUDDENLY HEARD LOUD CRUNCHING SOUND AND SHE STOPPED. WHEN WE FOUND NOTHING I ASKED HER TO BACK UP. WE HEARD CRUNCHING SOUND AGAIN AND SHE SAID THE STEERING WHEEL WAS NOT CONTROLLING CAR. SHE IMMEDIATELY STOPPED. WE DISCOVERED RIGHT FRONT WHEEL PUSHED AGAINST TIRE WELL OF BODY FRAME. NEXT DAY WHEN TOW TRUCK LIFTED CAR, WE DISCOVERED THE BALL JOINT ASSEMBLY HAD COME APART. PERRY FORD (SAN DIEGO) CONFIRMED BALL JOINT APPEARS TO HAVE COME APART WITHOUT ANY OBVIOUS SIGN OF DAMAGE DUE TO IMPACT OR DRIVER FAULT. NOTE: MY WIFE HAD JUST COME OFF FREEWAY, TRAVELING 15 MILES FROM WORK AND 1 MILE FROM OFF RAMP TO OUR HOME. IF SHE HAD BEEN JUST ANOTHER 5 MIN ON FREEWAY TRAVELING 65-70MPH...I HATE TO IMAGINE WHAT WOULD HAVE HAPPENED. PLEASE INVESTIGATE THIS MATTER WITH FORD. *TR
Steering, Aug 26, 2014
I WAS WAITING IN LINE TO ENTER THE FREEWAY. A YELLOW WARNING SIGN CAME ON IN THE CAR, AND THEN THERE WAS NO CONTROL OF THE STEERING WHEEL. IT LOCKED. I WAS ABLE TO CRANK ON IT WITH ALL MY STRENGTH, PUT ON MY HAZARD LIGHTS, AND MY DAUGHTER HUNG OUT THE WINDOW TO WAVE US OVER A FEW INCHES TO THE RIGHT. I THEN ENTERED A SAFE LOT TO CALL ROADSIDE ASSISTANCE. BUT, WHILE I WAS ON THE PHONE WITH THEM, THE YELLOW LIGHT WENT OFF, AND THE CAR STEERING WHEEL MOVED. *TR
Steering, Aug 25, 2014
STEERING WHEEL SUDDENLY STOPPED WORKING WHEN I STOPPED AT A GAS STATION AND GAVE AN ERROR MESSAGE "STEERING ASSIST FAULT SERVICE REQUIRED". CAR IS BARELY 3 MONTHS OLD. *TR
Steering, Aug 22, 2014
11/13. HAD CAR FOR 2 MONTHS. STOPPED FOR GAS, FUELED UP GOT IN TO LEAVE POWER STEERING GONE. HAD TO CALL HUSBAND TO COME GET CAR AS I COULD NOT TURN THE WHEEL. HAD VEHICLE TOWED TO FORD DEALER. DEALER NOT HELPFUL, SAID THEY WERE ABLE TO SEE POWER STEERING WAS LOST UNABLE TO FIX. VEHICLE OR COMPUTER SOMEHOW FIXED ITSELF? HAPPENED AGAIN 8/22/14. THANKFULLY IT HAPPENED IN FRONT OF MY HOME & DID NOT NEED ASSISTANCE. HAVING VEHICLE TOWED TO FORD DEALER IN AM. *TR
Steering, Electrical system, Aug 6, 2014
POWER STEERING HAS GONE OUT IN THIS NEW VEHICLE 3 SEPARATE OCCASIONS. WHEN LOOKED AT BY A TECHNICIAN, THEY DO NOT KNOW WHAT IS WRONG. BEEN IN THE SHOP FOR OVER 20 DAYS. *TR
Steering, Jul 3, 2014
THE VEHICLE'S STEERING IS TOO SENSITIVE AT HIGHER SPEED. GENERALLY SPEAKING ABOVE 65 MPH ANY MOVEMENT OF THE STEERING WHEEL WILL CAUSE THE VEHICLE TO GO THAT DIRECTION. WHEN A CORRECTION IS MADE, THE VEHICLE GOES THE OPPOSITE WAY (TOO MUCH) WHICH TENDS TO MAKE VEHICLE FEEL AND LOOK AS IF IT WANDERS ON THE ROADWAY. FROM WHAT I UNDERSTAND THIS IS DUE TO "ELECTRONIC STEERING." MANY COMPLAINS ARE FOUND ONLINE OF THE SAME PROBLEM WITH OTHER DRIVERS. THIS IS A DANGEROUS CRASH CAUSING PROBLEM AND DRIVERS NEED TO BE ON HIGH ALERT FOR THIS POTENTIAL PROBLEM. I WOULD THINK IF THIS IS INVESTIGATED, CRASHES WITH CAUSES OF DRIVER INATTENTION WHEREAS A VEHICLE GOES OFF THE RIGHT SIDE OF THE ROAD OR LEFT OF CENTER, SENSITIVE STEERING MAYBE THE ROOT OF THE PROBLEM IN MANY CASES. THE VEHICLE HAS BEEN INSPECTED BY TWO FORD DEALERSHIPS AND FOUND NOTHING WRONG. I FEEL THIS IS A ENGINEERING PROBLEM SUCH AS THE IGNITION SWITCHES ON THE GM PRODUCTS. THIS WAS ALL POINTED OUT TO THE REGIONAL CUSTOMER SERVICE MANAGER HEATHER NABB. FORD'S RESPONSE TO THIS PROBLEM IS UNTIL THERE IS A "FAILURE", THERE IS NOTHING THEY WILL DO. *TR
Steering, Electrical system, Engine, May 21, 2014
WHILE DRIVING ON HIGHWAY I ACCIDENTALLY DEPRESSED THE KEYLESS START-STOP BUTTON. THE ENGINE SHUT OFF, POWER STEERING AND BRAKES WERE LOST AND ENGINE WOULD NOT RESTART BY PUSHING START-STOP BUTTON. I WAS ABLE TO SLOW CAR - WITH OTHER CARS CLOSE BEHIND- SHIFT GEAR SHIFT TO NEUTRAL AND APPLY BRAKE PEDAL SO THAT START-STOP BUTTON WOULD RESTART ENGINE. I HAVE HAD FORD DEALERSHIP CHECK KEYLESS START-STOP SYSTEM AND THEY INDICATE THAT SYSTEM WORKS AS IT SHOULD. START - STOP BUTTON IS LOCATED IN DRIVERS RIGHT KNEE AREA AND IS TWO INCHES FROM SIMILAR LOOKING CLIMATE CONTROL BUTTON. POWER STEERING AND BRAKES WERE LOST WITH ENGINE OFF AND CAR IN MOTION. I CONTACTED FORD MOTOR COMPANY AND THEY REFERRED US TO THE DEALERSHIP. THIS IS A DANGEROUS DESIGN FLAW. *TR