2014 Ford Escape
Problems, recalls and owner-reported issues
Engine is the leading concern among 2,086 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Escape model years with reports.
Of the 2014 reports, 47 involved a crash and 103 involved a fire. 41 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Seat beltsJul 25, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford F-150 and E-350, 2014-2015 Ford Escape, and 2015 Lincoln MKC vehicles. Improperly manufactured bolts may have been used to install certain seats, seatbacks, seatbelt buckles, or seatbelt anchors on these vehicles.
The improperly manufactured bolts may fracture. If a seat, seatback, or seatbelt anchor attaching bolt fractures, the affected component may not be properly secured, increasing the risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the affected bolts, free of charge. Interim notices informing owners of the safety risk were mailed September 8, 2017. Owners will receive a second notice when remedy parts become available in the fourth quarter of 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S17.
Campaign 17V472000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Electrical system, instrument cluster/panelJun 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Escape vehicles manufactured May 19, 2014, to February 6, 2015, and Transit Connect vehicles manufactured May 11, 2014, to July 2, 2015. Due to a software incompatibility issue, the instrument panel cluster be inoperative including a blank multiple functional display (MFD), and non-functional warning chimes, messages and warning lights. Specific warning chimes, messages and warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
If the instrument cluster is inoperative, the driver of may not be warned of safety related issues such as low tire pressures or disabled air bags, increasing the risk of personal injury or a crash.
Ford will notify owners, and dealers will update the instrument panel software, free of charge. The recall began on August 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C03.
Campaign 15V406000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpJan 9, 2015
Ford Motor Company (Ford) notified the agency on January 8, 2015, that they are recalling certain model year 2014 Ford Escape vehicles manufactured April 15, 2014, to May 8, 2014, and 2015 Lincoln MKC vehicles manufactured April 21, 2014, to May 15, 2014. On April 30, 2015, Ford expanded the recall to cover an additional 45,505 vehicles, including certain model year 2014-2015 Ford Transit Connect vehicles manufactured November 11, 2013, to August 29, 2014, 2014-2015 Ford Fiesta vehicles manufactured April 10, 2014, to June 17, 2014 and 2014 Ford Edge vehicles manufactured April 30, 2014, to May 21, 2014. Improper nickel plating of components within the fuel pump may result in the fuel pump failing.
If the fuel pump fails, the vehicle may stall without warning, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the fuel pump, free of charge. The recall began on February 27, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S30.
Campaign 15V005000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Fuel system, gasoline, deliverySep 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2014 Ford Focus vehicles manufactured May 1, 2014, to May 24, 2014, 2014 Ford Escape vehicles manufactured on June 6, 2014, and 2015 Lincoln MKC vehicles manufactured June 4, 2014, to July 7, 2014. In the affected vehicles, the Fuel Delivery Module (FDM) may crack between the filter body and the filter cap, possibly resulting in low fuel pressure.
A reduction in fuel pressure may result in a vehicle stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the FDM, free of charge. The recall began in September 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S20.
Campaign 14V525000 on NHTSA.gov
Electrical system, wiringAug 11, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, to April 1, 2013, and equipped with 2.0 liter engines and Focus ST vehicles manufactured February 14, 2012, to October 14, 2013, and equipped with 2.0 liter engines. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began in October 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S17.
Campaign 14V495000 on NHTSA.gov
Visibility, sun/moon roof assemblyJul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2014 Ford Escape vehicles manufactured October 15, 2013, through October 22, 2013. The panorama roof glass may not be properly bonded to the attaching bracket.
If the glass panel is improperly bonded, the glass may separate from the vehicle, increasing the risk of a crash or injury.
Ford has notified owners. Dealers will inspect each vehicle and replace the front roof glass if its production date and sequence number falls within the affected range, free of charge. The recall is began on July 14, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S13.
Campaign 14V403000 on NHTSA.gov
Structure, body, doorMay 7, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, through April 10, 2014. Due to an assembly misalignment between the exterior door handle and the door outer panel, the affected vehicles have doors that may be difficult to close or may possibly open while driving.
A door that opens unexpectedly may result in an unrestrained occupant falling from the vehicle, increasing the risk of injury.
Ford will notify owners, and dealers will inspect and correct the mounting of the door handles, as necessary, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S03.
Campaign 14V239000 on NHTSA.gov
Air bags, frontal, sensor/control module-inactiveMay 7, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 C-MAX, and Escape vehicles. In the affected vehicles, the restraint control module (RCM) may have errors in the programming software which may result in a delayed deployment of the side-curtain rollover air bag.
If the side-curtain rollover air bag is delayed in deploying in certain rollover circumstances, the risk of injury to the passengers is increased.
Ford will notify owners, and dealers will reprogram the RCM, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S04.
Campaign 14V237000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
Representative owner complaints
2,086 reports, newest first.
Power train, Jul 1, 2023
I own a 2014 Ford escape and with 100,000 miles the transmission give up and start skipping this transmission very expensive on the ford cars therefore, no longer purchase another Ford The repair was $5000
Electrical system, Engine, Fuel/propulsion system, Jun 29, 2023
When driving vehicle on highway it slows down then have to push on gas pedal to exelarate like it sputters then shuts off. Dashboard says Engine Failure park vehicle immediately very frustrating!! I’m about to file a lawsuit if this doesn’t get taken care of!
Engine, Fuel/propulsion system, Jun 28, 2023
The Escape in question has a reoccurring issue with the canister purge valve causing gas tank burping and rough engine idle. Mechanic replaced said item a couple of years ago and the problem has reoccured. There is a recall for a Ford Focus with the same year as This Ford Escape 2014. Should not this vehicle be repaired in the same manner by the dealer as the Ford Focus Recall? My mechanic also noted there is a TSB for this Ford Escape 2014 acknowledging Ford has updated the parts for repair to solve the know canister purge valve issue. Replacing the parts for a second time seems unfair and costing twice as much to resolve the same issue with an updated part. Frustrated Update: Since composing the above information the cars condition has become more in need of repair. The 2014 Ford Escape is idling rougher, the gas tank flapper is burping while the car is running and the car is randomly stalling. These conditions correlate with a current safety recall for the Ford Focus of the same year 2014.
Power train, Jun 27, 2023
In March 2022, my ford escape transmission went out due to torque converter. It just broke down without any indict light warning. I paid almost 6K to have it replaced include all transmission programming, controller. In May 2023 and June 2023, my ford escape just quit for no reason without any warning. I tried to start it up, the dashboard of red battery and red oil light came on. I was stuck in traffic for over 4 hours with this problem. It put me in critical risk being injured or killed since I am deaf. It just shut off completely without any noise or foul smelling or any warning. I brought it to several shop for this problem and they found no problem. They are clueless. They tried to blame on transmission. I refuse to pay 6-7K for transmission again. Ford need to step up and own up their problem, and correct the problem.
Engine and engine cooling, Engine, Jun 21, 2023
The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle hesitated and started sputtering. The check engine warning light started flashing then remained illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that coolant had leaked into the engine and the engine needed to be replaced. The vehicle was currently at the independent mechanic. An undisclosed dealer and the manufacturer were notified of the failure, but no further assistance was provided. The failure mileage was approximately 55,000.
Steering, Jun 20, 2023
Powering steering assist fault. Loss of steering and car went into limp mode and needed to try to pull over immediately. I have reported this issue several. Times. Ford has not been able to fix this issue. This car is not safe to drive. Please hold Ford accountable before someone gets severely injured or dies in a car crash from this known problem with the steering issues.
Engine and engine cooling, Jun 20, 2023
The contact owns a 2014 Ford Escape. The contact stated that the vehicle was consuming an abnormal amount of coolant. The vehicle was taken to the dealer to be serviced. The vehicle was diagnosed with coolant intrusion into the cylinders; however, the vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 140,000.
Power train, Jun 13, 2023
The contact owns a 2014 Ford Escape. The contact stated while driving 45 MPH, the vehicle started jerking and failed to accelerate as needed. There were several unknown warning lights illuminated. The contact was able to pull over on the side of the road and had the vehicle towed. The vehicle was diagnosed by an independent mechanic and the contact was informed that the transmission needed to be replaced. The contact was referred to the NHTSA Hotline to check for recalls on the vehicle. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was unknown.
Engine and engine cooling, Power train, Engine, Jun 12, 2023
The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was running rough. The contact stated that the engine had misfired. The engine warning light was illuminated. The contact stated that the coolant level was low. The vehicle was taken to an independent mechanic who topped off the coolant. The contact also received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate mileage at the time of the failure was 45,000. Parts distribution disconnect.
Power train, Air bags, Jun 10, 2023, fire
Unknown- I purchased my Car in 2021 and I’ve had ongoing transmission issues since I purchased it. As of now the issues have gotten worse. I had the transmission recall repair done, but it did not fix the jerking way my car was driving. The repairs keep getting more costly and I don’t believe there’s an actual fix, but rather that this vehicle was sold with a faulty transmission. As of now I can’t drive my vehicle because last month there was a fire under my hood and it’s totally unsafe for me and my family to be in. Ford won’t take any responsibility but they’ve already had to buy back vehicles for settling them with bad transmissions. This is not new for them.
Other or unspecified, Service brakes, Jun 10, 2023
Turned in the ignition. I heard air coming from the brake when i turned on the car. I then could feel resistance when pushing the brake after pushing to the floor. Brake booster fixed once and after a month. The air sound started again when not pressing the brake. I had to use my emergency brake to drive home from work.
Steering, Suspension, Wheels, Jun 10, 2023, crash
May 31.2023 I was involved in an accident your left front wheel Castor and wheel . Separated from vehicle. Causing me to crash into a light pole.in the east bound lane when I was going west bound on Franklin rd in Boise id Knocking me unconscious idaho state police made report. Before accident left front wheel pulled left when braking gave car gas car pull right last thing I remember. EMT took Alfonso's hospital. As investigate because I was almost killed lucky I survive.
Engine, Jun 10, 2023
2014 Ford Escape titanium that has been having issues with coolant leaks and overheating. The first instance was in Dec 2022. The vehicle stalled while it was being driven at about 25-30 mph. The vehicle said that the coolant levels were low and the cars Engine heat level shot up. Checked the coolant level and it was full as I recently changed the oil and topped everything off. I towed it to Cortese Ford dealership in Henrietta and a appointment was set for about 4 days later. They said the issue was that the car was leaking coolant somewhere but they can’t find where, so our options were A.) use a pump process where they would pump air into the coolant system and see where the leak is or B.) reroute the entire coolant system and see if that resolves the issue. So I went with option B because it was the cheaper option and it costed about $996 dallors. About 3 months later the same issue occurred, car stalled, engines heat gage shot up but this time the coolant level was low even after a top off. I added coolant and the car came back but I still called Cortese to see if there was a bigger issue. Appoint was set for 5 days later and we took it there. They came back and said the issue was that one of the main heater hose was cracked and was leaking coolant, and that costed another $1000 to fix. Finally last Thursday, the car wouldn’t start up, the dashboard was saying the cars Engine was overheating and couldn’t be started. So I waited an hour later and tried to start it again, and it said the same thing. I drove it down to a local auto shop even with the warning to get it checked out. The mechanic checked the cars codes and we had 7 codes pop up. They were P0116, P050A, P050B, P050E, and P1299 and to my understand they all have to do with Temperature and overheating
Steering, Jun 9, 2023
My daughter was backing out of driveway and said the steering was difficult to turn and felt locked. The steering assist fault came up on screen. She parked car and didn’t drive. My husband tried backing out of driveway as well and said the steering was hard to turn. He then put it in park and tried again and it drove fine.
Other or unspecified, Engine, Jun 7, 2023
On May 27, 2023, I took my Ford Escape SE to dealership for service (mileage: 99742). I had Works Synthetic Oil Change, Mutli-point inspection, rotation of tires, coolant system cleaning, brake systems fluid exchange, spark plugs replaced, air filter replaced. Diagnostic for A/C. Total cost: $1005.90. Results from service: (1) Emergency flasher or hazard light button does not work. $199.95 Diagnostic fee to repair flasher/hazard light button. Due to cost of Diagnostic fee, repair to Emergency flasher or hazard light button was not conducted. (2) AC not working. Diagnostic Fee $199.95. AC leakage. Repair parts, YN*19* Refrigera10009G and BV6Z*19850*B Evaporato22105B cost $486.96 and labor fee 2150.00 + tax $171.40. Total Cost: $2808.36. Due to total cost, repair to AC was not conducted. (3) When replacing the spark plugs, oil was found in the valleys of the spark plugs. Unsure if the valve cover or something else that pertains to it is damaged or some other type of issues. Due to cost of diagnostic test ($199.00), service was not conduct.
Wheels, Jun 5, 2023
The contact owns a 2014 Ford Escape. The contact stated that after driving, there was an abnormal knocking sound detected. The contact became aware that the lug nuts were loosened. While driving at an unknown speed, the wheel detached. The contact stated that the studs had sheared off. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the wheel bearings needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was not contacted or informed of the failure. The failure mileage was unknown.
Service brakes, Air, Electrical system, May 30, 2023
The contact’s mother owns a 2014 Ford Escape. The contact received notification of the NHTSA Campaign Number: 22V413000 (Power Train) however, the contact stated that upon taking the vehicle for the recall repair, while driving at an undisclosed speed, the speedometer failed to display an accurate reading and remained at 0. Several unknown warning lights started flashing. The contact then stated that the electrical system started to malfunction, and the warning lights remained illuminated. The contact stated that he veered off the road to park the vehicle and then had the vehicle towed to an independent mechanic to be diagnosed. The contact was informed by the mechanic that the diagnostic result indicated several unknown failures, and it was suggested that the vehicle be taken to the dealer for assistance. The vehicle was towed to the dealer where it was diagnosed that the ABS, the ABS module, and the battery voltage had failed. The vehicle had not yet been repaired and remained with the dealer. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 53,000.
Firerelated, May 26, 2023, fire
To: HTSA: We believe that our 2014 Ford Escape motor vehicle has a mechanical defect that caused it to catch fire while driving on the highway with our family inside. We are alive because another driver reported the fire in the car and we stopped and got out at the exact time before the car burned to the ground. We have a 22S43 Safety Campaign Notice for that vehicle. We are notifying you of what happened because we understand that the reason the vehicle caught fire was due to a mechanical malfunction that caused that horrible and shocking event, putting life safety at risk. So far we have not had support from anyone. We have lost our property and risked our lives by being the user of a defective Ford vehicle that placed our lives at imminent risk of death. The incident occurred on 04/02/2023 on street 2 km 203.1 Guayanilla Puerto Rico. I request your prompt attention in this matter so that you can investigate what is related to safety and the damage that caused this fire to burn the vehicle.
Steering, May 22, 2023
The contact owns a 2014 Ford Escape. The contact stated while driving approximately 70 MPH, the vehicle experienced a loss of power steering with the power steering assist fault warning light illuminated. The contact stated that he was able to continue driving; however, the steering wheel was difficult to turn. The vehicle was taken to a local dealer, where it was diagnosed that the steering rack assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 56,000.
Electrical system, May 19, 2023
Back up camera at times is showing upside down view, sometime squiggle lines, and sometime a message that reads camera not available. I have become used to using the camera and rely on it for backing up in in parking lots and such. I grew up using the mirrors and can still do that but the camera give extra security. My vehicle has about 78,000.00 , the camera should not be acting up. I have taken it to the local dealer and got a large quote to replace it. I did see on the news last night about a recall on this issue, but my year model was not included. This started about eight months ago. I had no idea I could file a complaint until today after calling Ford directly and being transferred to National Highway Safety Division. I am always available if someone want to inspect my vehicle. I don't drive much, as you can tell a 2014 with 78,000 miles, but when I do i like to feel like I can rely on the safety features of my vehicle.,
Back over prevention, May 19, 2023
The contact owns a 2014 Ford Escape. The contact stated while the vehicle was shifted into reverse, the rearview camera flipped upside down and displayed a distorted image. The contact stated that a message displayed on the screen "Unavailable". The vehicle was taken to the dealer where it was diagnosed; however, the contact was unsure what needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and transferred to the NHTSA Hotline. The failure mileage was approximately 74,000.
Seats, May 18, 2023
The contact owns a 2014 Ford Escape. The contact stated while attempting to adjust the front driver’s side seat recliner, the electronic seat back recliner continued to move forward and failed to stop. The contact stated that the seat could not be readjusted, leaving the driver in an uncomfortable position while driving. The contact stated that the failure had occurred on several occasions after starting the vehicle and while driving. The vehicle was taken to the local dealer who diagnosed that the electronic seat back recliner mechanism had malfunctioned and needed to be replaced. The vehicle was not yet repaired. The failure mileage was 72,000.
Tires, Wheels, May 17, 2023
I would like to voice concern about the 2 pc lugnuts that Ford places on vehicles.They are not good & after doing some research & talking with other Suppliers and Companies regarding this matter, it is my understanding this is an ongoing issue that Ford continues to ignore. This is not safe. My tire had a slow leak in it. I took it to a local Tire shop who advised the Tire could not be fixed because the tear was in the sidewall. They also advised the lugnuts were swollen & in terrible condition & then went on to show me the lugnuts & educate me on the design that Ford has. The reason for the terrible condition is likely because the nuts have to be beaten off unless the work is done at Ford, as they have special tooling & capabilities to deal with the nut. He also advised, instead of recalling, Ford opted to come out with a special tool or tooling that is specific to only their Dealers. Not ok. Not all people want to use Ford for their tire needs. Nobody should ever take one opinion at face value. I went to another local tire shop to make sure the info I was given about my tire AND the lugnuts was correct. However, when I went, I made no mention that I already had the first opinion, nor did I share any of the info with the 2nd Company. Same information was repeated to me, both about the lugnuts & my tire. Very concerning on the lug nuts & I now believe this to be accurate. This place felt so bad for me & for the condition the nuts were in, that they put gently used ones on 1 of my tires, free of charge, just because they had the tire off to look at it & knew the Ford ones were total "garbage". As of today, I went to my local Ford dealer for a tire rotation & oil change. Low & behold, they mention all of my lug nuts are swollen & that I need new. I voiced concern to the Service Manager about the lugnut information. He & the Service Advisor both advised that yes, this was an ongoing complaint & it was bad for them too. This is ridiculous & i complained to Ford also.
Steering, Power train, Electrical system, May 13, 2023
Amongst SEVERAL problems with this vehicle, it often slips out of gear while driving. Which has caused me to have to stop in the middle of the lane. It has had multiple mega fuses go out. It will often say “power steering fault” and then the message will go away. I am genuinely scared to drive this vehicle because I never know when the power system is going to go out. I have always stayed up to date on maintenance and it has less than 90k on miles. I do not understand why this has not been pulled off the market. It seems like all the escapes before mine were pulled for the same issues.
Engine and engine cooling, May 8, 2023
The contact owns a 2014 Ford Escape. The contact stated while driving approximately 30 MPH, a message indicating that the coolant level was low was displayed. The check engine warning light was illuminated. The contact stated that she had been adding coolant to the vehicle weekly; however, the failure persisted. Additionally, the contact stated that the vehicle failed to start after several attempts. The contact was able to restart the vehicle; however, the failure recurred intermittently. The vehicle was taken to the dealer, where a heater hose was installed; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that there was coolant intrusion in cylinder #3 and the pistons. The dealer diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA Hotline for assistance. The failure mileage was unknown.