2014 Ford Escape
Problems, recalls and owner-reported issues
Engine is the leading concern among 2,086 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Escape model years with reports.
Of the 2014 reports, 47 involved a crash and 103 involved a fire. 41 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Seat beltsJul 25, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford F-150 and E-350, 2014-2015 Ford Escape, and 2015 Lincoln MKC vehicles. Improperly manufactured bolts may have been used to install certain seats, seatbacks, seatbelt buckles, or seatbelt anchors on these vehicles.
The improperly manufactured bolts may fracture. If a seat, seatback, or seatbelt anchor attaching bolt fractures, the affected component may not be properly secured, increasing the risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the affected bolts, free of charge. Interim notices informing owners of the safety risk were mailed September 8, 2017. Owners will receive a second notice when remedy parts become available in the fourth quarter of 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S17.
Campaign 17V472000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Electrical system, instrument cluster/panelJun 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Escape vehicles manufactured May 19, 2014, to February 6, 2015, and Transit Connect vehicles manufactured May 11, 2014, to July 2, 2015. Due to a software incompatibility issue, the instrument panel cluster be inoperative including a blank multiple functional display (MFD), and non-functional warning chimes, messages and warning lights. Specific warning chimes, messages and warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
If the instrument cluster is inoperative, the driver of may not be warned of safety related issues such as low tire pressures or disabled air bags, increasing the risk of personal injury or a crash.
Ford will notify owners, and dealers will update the instrument panel software, free of charge. The recall began on August 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C03.
Campaign 15V406000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpJan 9, 2015
Ford Motor Company (Ford) notified the agency on January 8, 2015, that they are recalling certain model year 2014 Ford Escape vehicles manufactured April 15, 2014, to May 8, 2014, and 2015 Lincoln MKC vehicles manufactured April 21, 2014, to May 15, 2014. On April 30, 2015, Ford expanded the recall to cover an additional 45,505 vehicles, including certain model year 2014-2015 Ford Transit Connect vehicles manufactured November 11, 2013, to August 29, 2014, 2014-2015 Ford Fiesta vehicles manufactured April 10, 2014, to June 17, 2014 and 2014 Ford Edge vehicles manufactured April 30, 2014, to May 21, 2014. Improper nickel plating of components within the fuel pump may result in the fuel pump failing.
If the fuel pump fails, the vehicle may stall without warning, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the fuel pump, free of charge. The recall began on February 27, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S30.
Campaign 15V005000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Fuel system, gasoline, deliverySep 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2014 Ford Focus vehicles manufactured May 1, 2014, to May 24, 2014, 2014 Ford Escape vehicles manufactured on June 6, 2014, and 2015 Lincoln MKC vehicles manufactured June 4, 2014, to July 7, 2014. In the affected vehicles, the Fuel Delivery Module (FDM) may crack between the filter body and the filter cap, possibly resulting in low fuel pressure.
A reduction in fuel pressure may result in a vehicle stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the FDM, free of charge. The recall began in September 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S20.
Campaign 14V525000 on NHTSA.gov
Electrical system, wiringAug 11, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, to April 1, 2013, and equipped with 2.0 liter engines and Focus ST vehicles manufactured February 14, 2012, to October 14, 2013, and equipped with 2.0 liter engines. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began in October 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S17.
Campaign 14V495000 on NHTSA.gov
Visibility, sun/moon roof assemblyJul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2014 Ford Escape vehicles manufactured October 15, 2013, through October 22, 2013. The panorama roof glass may not be properly bonded to the attaching bracket.
If the glass panel is improperly bonded, the glass may separate from the vehicle, increasing the risk of a crash or injury.
Ford has notified owners. Dealers will inspect each vehicle and replace the front roof glass if its production date and sequence number falls within the affected range, free of charge. The recall is began on July 14, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S13.
Campaign 14V403000 on NHTSA.gov
Structure, body, doorMay 7, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, through April 10, 2014. Due to an assembly misalignment between the exterior door handle and the door outer panel, the affected vehicles have doors that may be difficult to close or may possibly open while driving.
A door that opens unexpectedly may result in an unrestrained occupant falling from the vehicle, increasing the risk of injury.
Ford will notify owners, and dealers will inspect and correct the mounting of the door handles, as necessary, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S03.
Campaign 14V239000 on NHTSA.gov
Air bags, frontal, sensor/control module-inactiveMay 7, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 C-MAX, and Escape vehicles. In the affected vehicles, the restraint control module (RCM) may have errors in the programming software which may result in a delayed deployment of the side-curtain rollover air bag.
If the side-curtain rollover air bag is delayed in deploying in certain rollover circumstances, the risk of injury to the passengers is increased.
Ford will notify owners, and dealers will reprogram the RCM, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S04.
Campaign 14V237000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
Representative owner complaints
2,086 reports, newest first.
Power train, Jun 5, 2018
TRANSMISSION STARTED MAKING A SHUTTERING SOUND IN BETWEEN 4 & 5 GEAR, THIS STARTED ABOUT A MONTH AGO 05/01/18, THE CAR HAS 153,000 MILES.
Tires, May 29, 2018
TL* THE CONTACT OWNS A 2014 FORD ESCAPE EQUIPPED WITH GOODYEAR ASSURANCE TIRES, SIZE: P235/55R-17/99T. WHILE DRIVING 40 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE TIRES. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS INDICATED IN NHTSA CAMPAIGN NUMBER: 18T006000 (TIRES), ALTHOUGH THE CONTACT'S TIRES WERE MANUFACTURED BY GOODYEAR RATHER THAN CONTINENTAL AS PER THE RECALL. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE TIRES WERE NOT DIAGNOSED OR REPAIRED. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 109,288. THE DOT NUMBER WAS NOT AVAILABLE.
Power train, May 29, 2018
BOUGHT VEHICLE USED AT 73200 MILES. TRANSMISSION WENT BAD AND REPLACED AT 74000 MILES, UNDER DEALER WARRANTY. CODE READY INCORRECT GEAR. CAR SAID TRANSMISSION FAULT SERVICE IMMEDIATELY. AT 78690 MILES VEHICLE STARTED TO SHIFT IRREGULARLY AGAIN AFTER DESCENDING A LARGE HILL (800+ FOOT ELEVATION OVER 2-3 MILES) AND THE TRANSMISSION FAULT ALERT OCCURRED AGAIN. VEHICLE WAS ABLE TO MOVE BUT HAD NO POWER TO ASCEND A SMALL HILL (~50 FOOT). HAD TO BE TOWED TO DEALER.
Power train, May 28, 2018
THE TRANSMISSION IN MY 2014 ESCAPE HAS GONE OUT. THERE SHOULDN'T BE TRANSMISSION ISSUES IN A 4 YEAR OLD CAR. WHEN THE CAR WAS IN DRIVE, IT WOULD REV UP TO 4-5 RPMS LIKE IT WAS IN NEUTRAL BEFORE IT WOULD MOVE. IT WOULD INCREASE SPEED VERY SLOWLY. IT WOULD JERK LIKE IT WOULDN'T GO INTO GEAR. THE TRANSMISSION HAS TO BE FULLY REPLACED. I SHOULD NOT HAVE THIS PROBLEM OR EXPENSE IN A 4 YEAR OLD CAR. IT IS AT J.O. FORD DEALERSHIP IN GLADEWATER, TX. GETTING REPAIRED NOW.
Power train, May 10, 2018
CAR WAS OCCASIONALLY JERKING, MAKING A CLUNKING SOUND WHEN SHIFTING UP/DOWN. THEN THE "TRANSMISSION FAULT." WARNING CAME ON. TOOK IT TO GOLDEN FORD LINCOLN IN CAMDEN ARKANSAS. THEIR DIAGNOSTICS SHOWED "TORQUE CONVERTER INPUT SHAFT RETURN WAS RESTRICTED AND BURNT UP TRANSMISSION." COST US $4962.62 TO REPLACE THE TRANSMISSION, RIDICULOUS! HAVING A TOTAL TRANSMISSION FAILURE WITH ONLY 71250 MILES ON A MODERN CAR IS TERRIBLE.AT LEAST IT DIDN'T FAIL AT SPEED ON THE HIGHWAY.
Other or unspecified, Engine, May 10, 2018
AFTER THE RECALL WITH THE AIR CONDITION I STILL HAS SOME PROBLEM AND NOW MY CAR IS MAKING A VERY STRANGE NOICE IN FRONT WHEN I DRIVE MORE THE 40 SOMETIMES I'M NOT GETTING COLD HAIR
Steering, May 9, 2018, crash
POWER STEERING COMPLETELY WENT OUT WITHOUT ANY WARNING OR INDICATOR LIGHTS.WE WERE DRIVING TO MY DAUGHTERS GRADUATION AND WAS COMING AROUND A TURN AND WHEN IT WENT OUT WE COLLIDED WITH A MAILBOX LUCKILY NO ONE WAS INJURED AS WE HAD OUR 4 MONTH OLD GRANDSON IN THE CAR AFTER WE ALL CALMED DOWN WE RESEARCHED THE PROBLEM AND FOUND THAT ALL THE FORD ESCAPE FROM 2008 THROUGH 2011 HAD THE SAME PROBLEM WITH STEERING AND FORD HAS NOT FIXED THIS BECAUSE 2014 VEHICLES ARE HAVING THE SAME ISSUES AT LEAST OVER 1000 COMPLAINTS ONLINE I HAVE READ SO FAR AND I AM SURE THERE ARE MANY MORE.
Service brakes, May 7, 2018
AT AROUND 40K MILES I STARTED TO NOTICE PULSATING WHEN I APPLY THE BRAKES. MORE PULSATING THE HARDER BRAKES ARE APPLIED. AT SLOWER SPEED, NEAR STOPPING I CAN HEAR CLICKING SOUIND AS WELL IN THE BRAKES. AT 45K MILES THE REAR BRAKES AND "WARPED" ROTORS WERE REPLACED BY THE DEALER. THE FRONT BRAKES HAVE SUFFICIENT THICKNESS SO THEY DID NOT REQUIRE REPLACEMENT. BUT THE FRONT BRAKES CONTINUE THE PROBLEM OF PULSATING / VIBRATION UPON APPLYING THE BRAKES. THIS IS NOT NORMAL AND SHOULD NOT BE HAPPENING AFTER ONLY 40K MILES. DEALER SAYS IT IS NOT DANGEROUS AND WARPED ROTORS SHOULD BE REPLACED WHEN BRAKE PADS ARE REPLACED. I SHOULD NOT HAVE TO PUT UP WITH VIBRATION, NOISE AND INCONVENIENCE OF THIS PROBLEM. I DO MORMAL STREET AND HIGHWAY DRIVING.
Power train, Other or unspecified, Engine, May 1, 2018
THE VEHICLE'S GEAR SHIFT CABLE "BREAKS" LEAVING THE VEHICLE INOPERABLE UNABLE TO GO INTO GEAR, DRIVE OR REVERSE. THE VEHICLE DRIVE OK THEN PARKED. THE VEHICLE WAS PARKED IN A PUBLIC GARAGE WHEN I NOTICED THAT THE VEHICLE WOULD NOT GO INTO GEAR.
Power train, Apr 27, 2018
LOW COOLANT CHECK SYSTEM LIGHT ON RANDOMLY, DIAGNOSED AS DEFECTIVE WATER PUMP AT 56,000 MILES. WATER PUMP ON BACK ORDER AND NOT AVAILABLE FOR 2 WEEKS, THEN 3 -5 DAYS SHIPPING AND 2 - 3 DAYS REPAIR. I HAVE SCHEDULED A LONG VACATION AND HAVE ALREADY MISSED A WEEK OF IT. FORD HAS AUTHORIZED A RENTAL CAR UNTIL THE REPAIR, BUT MY VACATION DESTINATION IS 11 HOURS AWAY. I DO NOT UNDERSTAND WHY THERE IS NOT A WATER PUMP AVAILABLE WITHIN A MORE REASONABLE AMOUNT OF TIME. IT WILL BE A TOTAL OF 3 - 4 WEEKS UNTIL THE REPAIR CAN BE MADE UNDER WARRANTY. *TR
Other or unspecified, Apr 26, 2018
GAS FILLING PROBLEM: WHEN FILLING GAS TANK WITH GAS, THE GAS SHUTS OFF REPEATEDLY. THIS HAPPENS AT "EVERY" GAS STATION I GO TO. IT TAKES 15 MINUTES TO FILL A 12 GALLON TANK. INFURIATING. THIS HAS BEEN AN ONGOING PROBLEM SINCE 2017 THRU 2018 AND GETTING WORSE. STATEMENT BELOW "WHEN DID THIS HAPPEN" IS WRONG BECAUSE IT HAPPENS EACH TIME I GO TO THE GAS STATION. YOU SHOULD REMOVE THE REQUIRED QUESTION BELOW ON THIS FORM.
Fuel/propulsion system, Apr 25, 2018
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THERE WERE NO WARNING INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THE FAILURE WAS NOT DUE TO A RECALL. THE MANUFACTURER FURTHER STATED THAT NOTHING COULD BE DONE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 59,337.
Engine, Apr 23, 2018, fire
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE DRIVING 35 MPH, THE CONTACT NOTICED SMOKE UNDER THE HOOD OF THE VEHICLE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. THE FIRE DEPARTMENT WAS CONTACTED AND A FIRE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS AWAITING INSPECTION. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Steering, Apr 22, 2018
WAS TURNING TO PARK MY CAR AT HOTEL, TURNING LEFT, STEERING FROZE, GOT "STEERING ASSIST FAULT NOTICE ON DASH. COULD NOT STEER CAR AT ALL. FROZEN, HAD TO HAVE CAR TOWED BY AAA TO AUTO NATION, FORD DEALER IN BRADENTON, FL. FIRST DAY OF VACATION. HAD TO LEASE A CAR FOR THREE DAYS.
Fuel/propulsion system, Apr 20, 2018
MY VEHICLES FUEL INTAKE IS NOT FUNCTIONING PROPERLY. EACH TIME I SERVICE MY VEHICLE WITH GAS AND GO TO START IT UP, IT STALLS AND ACTS AS IF IT DOESN'T NOT WANT TO TURN OVER THEN EVENTUALLY STARTS RIGHT UP. FOR A WHILE THIS ONLY HAPPENED WHEN SERVICING WITH GAS BUT EVENTUALLY LED TO THE, "IMPROPER" CRANKING EACH AND EVERY TIME I WOULD START MY VEHICLE. IT ALSO HAS CAUSED THE VEHICLE TO STALL/SHUT OFF WITHOUT WARNING (OTHER THAN A SCREECHING LOUD ELECTRIC SOUNDING NOISE FROM THE BACK OF THE VEHICLE) WHILE ACTUALLY OPERATING ON THE ROAD. I'VE CONTACTED MY LOCAL DEALER, THEIR RECALL DEPARTMENT AND SUCH AFTER LEARNING ABOUT A "FUEL SYSTEM/GASOLINE: DELIVERY: FUEL PUMP RECALL" CALLED, "01/09/2015" AND ANOTHER BEFORE IN 2014 BUT THEY KEEPING TELLING ME THAT MY VEHICLE ISN'T SUBJECTED TO ANY OF THOSE SPECIFIC RECALLS AND I BELIEVE OTHERWISE. WHEN I FIRST PURCHASED THE PREOWNED VEHICLE THE CHECK ENGINE LIGHT GO ON AND OFF FROM TIME TO TIME BUT I NEVER HAD THE FUNDS TO GO AND ACTUALLY CHECK IT OUT AND BECAUSE I WOULD TURN STAT ON FOR SUCH A SHORT TIME AND REMAIN OFF FOR SUCH A LONG PERIOD OF TIME I DID NOT THINK IT WAS A BIG DEAL, MAYBE A COMPUTER ISSUE. BUT FOR THE PAST SEVERAL MONTHS THE CHECK ENGINE LIGHT HAS BEEN ON WITHOUT TURNING OFF WHAT SO EVER AND EVER SINCE THEN MY CAR HAS BEEN HAVING ALL THE ISSUES THAT I PREVIOUSLY MENTIONED. I HAD IT DIAGNOSED AND THE RESULTS SHOWED THAT WAS THE ISSUE AND THE ONLY ISSUE THE VEHICLE HOLDS. I AM IN HOPES OF WHOMEVER THIS ISSUE MAY CONCERN OF WILL BE ABLE TO HELP LINK MY VEHICLE TO THE, FUEL SYSTEM RECALL AS SUPPOSED. THANK YOU AND GOD BLESS!
Other or unspecified, Apr 16, 2018
FORD RECALL 17S09 WAS ISSUED OVER A YEAR AGO. 15 MONTHS LATER, FORD HAS GIVEN ME THE RUNAROUND ABOUT FIXING THE PROBLEM. I HAVE BEEN IN CONTACT WITH THEM FOR ABOUT 6 MONTHS, HAVE ACTUALLY GOTTEN APPOINTMENTS AT MY LOCAL DEALERSHIP AND THEY HAVE DISREGARDED MY PROBLEM AND WILL NOT RESPOND TO MY NEEDS. I HAVE ALSO CONTACTED FORD MANFUACTURING. ON RECORDED CALLS THEY HAVE FAILED TO EITHER HELP ME WITH MY PROBLEM OR HAD A SUPERVISOR CONTACTED ME AS REQUESTED. HELP?
Other or unspecified, Apr 16, 2018
ROOF LEAK WITH NO EXTERNAL DAMAGE CAUSING IT
Engine, Apr 13, 2018
WHILE IN MOTION ON THE INTERSTATE DOING 75 MPH MY CAR STARTED MAKING A TICKING SOUND. I WASN'T SURE WHAT IT WAS AT THE TIME BUT I KNEW IT WAS GOOD. WHILE GETTING OFF THE EXIT I NOTICED MY BREAKS WERE GOING OUT. THEY WERE VERY HARD TO PUSH DOWN AND IT BARELY MADE MY CAR STOP. I TOOK IT TO A NEW BY PLACE THAT WAS ABLE TO READ SOME CODES. MY CHECK ENGINE LIGHT HAD COME ON AND THE CODES CAME UP AS CAM SHAFT POSITION SENSOR. I REPLACED THE SENSOR AND IT DID NOT FIX THE PROBLEM. I THEN TOOK MY CAR TO THE FORD DEALERSHIP WHERE I LIVE. AT THIS POINT IT HAD DIED TWICE ON THE INTERSTATE AND STILL MADE A HORRIBLE TICKING SOUND. THE DEALERSHIP TOLD ME THAT MY VACUUM PUMP HAD COME LOOSE AND THE BOLT HAD GOTTEN METAL IN MY ENGINE WHICH DESTROYED MY ENGINE. THERE WERE NO WARNING SIGNS WHEN THIS HAPPENED AND IT HAPPENED VERY FAST. MY CAR STARTED FINE THAT DAY AND DRIVE FINE UP UNTIL THE INCIDENT. THIS IS A BIG SAFETY CONCERN AND I'VE READ SEVERAL OF PEOPLE WHO HAD THIS SAME ISSUE. I AM NOW HAVING TO REPLACE THE ENGINE AND THE TURBO OF MY CAR OUT OF POCKET.
Engine, Apr 12, 2018, fire
I WAS DRIVING MY 2014 FORD ESCAPE FOR ABOUT 10 MIN. ON WHITNEY MILL RRD. IN ONTARIO COUNTY NEW YORK. WHEN I GOT AN ALERT ON MY DASH BOARD. IT SAID ENGINE OVER HEATING PULL OVER ( OR SOMETHING ALONG THOSE LINES) I LOOK DOWN AT THE TEMPETURE GAGE AS I WAS PULLING OVER. THE NEEDLE WAS IN PERFECT POSITION BETWEEN HOT AND COLD. AFTER I STOOPED ( ABOUT 30 SECONDS AT T HE MOST) I GOT OUT, OPEN THE HOOD AND SAW FLAMES COMING UP IN THE BACK OF THE ENGINE BETWEEN THE ENGINE AND FIREWALL. I INSTRUCTED MY WIFE TO GET HERSELF AND THE DOG OUT OF THE VEHICLE. THEN I BEGAN THROWING SNOW ONTO THE AREA WHERE THE FIRE WAS COMING FROM. IN MY OPINION KEEPING THE FIRE CONTAINED. THE FIRE DEPARTMENT EVENTUALLY SHOW UP ( GUESSING 15 MIN.) THEY TOOK OVER FROM THAT POINT. SPRAYED FIRE EXTINGUISHER ON THE ENGINE AND REMOVE PIECES OF THE ENGINE COMPARTMENT TO GET A BETTER LOOK AT THE FIRE AND MAKE SURE IT WAS OUT. THEN A TOW TRUCK CAME AND TOOK IT AWAY.
Electrical system, Apr 11, 2018
I WAS DRIVING ON THE INTERSTATE IN THE LEFT LANE GOING ABOUT 74 MPH WITH MY CRUISE CONTROL ON AND USING MY NAVIGATION WHEN THE SCREEN SUDDENLY WENT BLANK AND THE CAR STARTING SLOWING DOWN AND EVERYTHING SHUT DOWN. THE TRAFFIC WAS VERY HEAVY AND I HAD TO SWERVE OVER 3 LANES OF TRAFFIC TO GET TO THE SHOULDER OF THE ROAD. OTHER CARS AND TRUCKS WERE HONKING THEIR HORNS AND SWERVING AROUND ME. I WAS VERY LUCK NOT TO BEEN INVOLVED IN A SERIOUS ACCIDENT. AFTER I GOT TO THE SHOULDER OF THE ROAD I TRIED SEVERAL TIMES TO RESTART MY VEHICLE AND WAS UNABLE TO. I WAITED ABOUT 5 MINUTES AND TRIED AGAIN TO START IT AND WAS UNABLE TO DO SO. I CALLED AAA AND AND TOW TRUCK CAME ABOUT 20 MINUTES LATER AND WHEN HE GOT IT IT STARTED UP AGAIN. THE CAR HAS A LITTLE OVER 33,000 MILES AND I BOUGHT IT AS A PRE-OWNED CERTIFIED CAR FROM THE BRANDON FORD DEALERSHIP ABOUT 9 MONTHS AGO.
Steering, Seat belts, Seats, Apr 11, 2018
SEATBELTS DON'T RETRIEVE BACK IN, RUST UNDER STEERING COLUMN
Other or unspecified, Service brakes, Apr 10, 2018
BRAKE VACUUM PUMP LOCKED UP WHILE DRIVING CAUSING LOSS OF BRAKES. I WAS GOING 70 ON INTERSTATE AT THE TIME HAD TO USE BOTH FEET TO GET THE CAR TO SLOW DOWN. LUCKY THERE WAS NO TRAFFIC ON THE EXIT BECAUSE I WAS UNABLE TO STOP RUNNING THE STOP LIGHT.
Structure, Apr 4, 2018
OUT OF NOWHERE A WEEK AGO MY BACK DRIVERS SIDE DOOR BECAME VERY DIFFICULT TO OPEN. I HAD THE CAR IN FOR SERVICE ON 3/31 DUE TO THE WIRING HARNESS COMING LOOSE AND HAD THEM CHECK THE DOOR. I WAS TOLD THE CLIPS THAT HOLD ON THE DOOR PANEL WERE BROKEN/MISSING AND THE DOOR WAS SLIPPING OFF. I AM VERY CONCERNED ABOUT THIS BEING A NEWER VEHICLE WITH NO BODY DAMAGE AND I SUBMITTED A NHTSA ISSUE 11083236 EARLIER TODAY FOR THE WIRING HARNESS. I CALLED FORD CUSTOMER RELATIONSHIP RECALL DEPT AND SPOKE TO MEL AND WAS TOLD THAT THERE IS NO TIMEFRAME FOR THEM TO REVIEW CONCERNS, NO WAY FOR ME TO ESCALATE THE ISSUE, NO WAY FOR ME TO HAVE IT REVIEWED BY THE DEPARTMENT THAT DECIDES WHEN THERE SHOULD BE A RECALL (AND THAT THE NAME OF THAT DEPT WAS PROPRIETARY) MY CASE#14515980 WAS GIVEN TO ME BUT THEY SAID THAT I CANNOT CHECK ON OR VALIDATE THAT THIS IS EVEN REVIREWED WITH THEM. I AM VERY CONCERNED THAT 1. MY WIRING HARNESS CAME LOOSE AND MY CAR WENT DEAD ON THE ROAD (LUCKILY I WASN'T ON A HIGHWAY) AND 2. MY DOOR COULD JUST FALL OFF WITHOUT A CAUSE. I PAID FOR THE REPAIRS BUT HAVE FOUND RECALLS ON OTHER FORD ESCAPES FOR BOTH OF THESE ISSUES, IT JUST DOESN'T INCLUDE MY VIN NUMBER AND I WOULD LIKE IT INVESTIGATED TO SEE IF MY VIN SHOULD BE INCLUDED.
Electrical system, Other or unspecified, Apr 4, 2018
I WAS DRIVING ON A FLAT ROAD, TRAVELING 35 MPH AND MY CHECK ENGINE LIGHT CAME ON AND THE CAR DIED. I HAD IT TOWED TO THE DEALERSHIP AND THEY SAID THE "WIRE REPAIR HARNESS 3526 CPD" HAD CAME LOOSE. I HAD NOT RAN OVER ANYTHING AT ALL AND THE VEHICLE IS IN GREAT SHAPE, ALWAYS MAINTENANCED BY DEALER, 38,569 MILES. I WAS TOLD MY VIN WAS NOT COVERED BY RECALL BUT ONLINE I FOUND RECALLS FOR 2014 FOR ESCAPE FOR THE WIRING HARNESS. I PAID FOR THE REPAIR BUT I BELIEVE THIS SHOULD NOT OCCUR ON A 2014 VEHICLE AND SHOULD HAVE BEEN COVERED BY A RECALL.
Fuel/propulsion system, Apr 2, 2018
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE THE VEHICLE WAS IDLING, IT EMITTED AN ABNORMAL FUEL ODOR WITHOUT WARNING. COURTESY FORD (1636 DOGWOOD DR SE, CONYERS, GA) WAS CONTACTED AND STATED THAT THEY NEEDED FORD USA'S APPROVAL BEFORE ANY WORK COULD BE COMPLETED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO SPEAK WITH THE SERVICE MANAGER AT THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 143,000.