2015 Ford Escape
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,102 owner complaints filed for this model year. This is the 12th highest complaint count among 26 Escape model years with reports.
Of the 2015 reports, 29 involved a crash and 20 involved a fire. 34 people were injured.
What owners report most often
Recalls and investigations
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Back over prevention, sensing system, cameraOct 13, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Campaign 25V695000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Apr 14, 2022
Ford Motor Company (Ford) is recalling certain 2015 Escape vehicles equipped with 2.0L engines. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shifter bushing and add a protective cap over the shift cable bushing, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S25.
Campaign 22V254000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Seat beltsJul 25, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford F-150 and E-350, 2014-2015 Ford Escape, and 2015 Lincoln MKC vehicles. Improperly manufactured bolts may have been used to install certain seats, seatbacks, seatbelt buckles, or seatbelt anchors on these vehicles.
The improperly manufactured bolts may fracture. If a seat, seatback, or seatbelt anchor attaching bolt fractures, the affected component may not be properly secured, increasing the risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the affected bolts, free of charge. Interim notices informing owners of the safety risk were mailed September 8, 2017. Owners will receive a second notice when remedy parts become available in the fourth quarter of 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S17.
Campaign 17V472000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Electrical system, ignitionJul 8, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Escape vehicles manufactured April 1, 2014, to June 12, 2015, Ford Focus vehicles manufactured June 17, 2014, to June 12, 2015, and Ford C-Max vehicles manufactured April 22, 2014, to June 12, 2015. In the affected vehicles, the engine may continue to run after the key or the START/STOP engine button is turned to off. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the engine does not turn off as expected, someone could move the transmission shifter out of park and the vehicle may move unintentionally, increasing the risk of a crash.
Ford will notify owners, and dealers will update the body control module software, free of charge. The recall began on July 27, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C06.
Campaign 15V436000 on NHTSA.gov
Electrical system, instrument cluster/panelJun 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Escape vehicles manufactured May 19, 2014, to February 6, 2015, and Transit Connect vehicles manufactured May 11, 2014, to July 2, 2015. Due to a software incompatibility issue, the instrument panel cluster be inoperative including a blank multiple functional display (MFD), and non-functional warning chimes, messages and warning lights. Specific warning chimes, messages and warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
If the instrument cluster is inoperative, the driver of may not be warned of safety related issues such as low tire pressures or disabled air bags, increasing the risk of personal injury or a crash.
Ford will notify owners, and dealers will update the instrument panel software, free of charge. The recall began on August 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C03.
Campaign 15V406000 on NHTSA.gov
Representative owner complaints: power train
285 reports, newest first. Show all
Power train, Aug 1, 2021
Transmission disengaged in the middle of a busy intersection without any warning. Car coasted to a complete stop in the intersection. Placed car in park and back in drive. Was able to get car to move out of the intersection with transmission slipping in and out of gear. Car was purchased new and was never in an accident nor had any damages. Only have 58,229 miles. Called Ford costumer service and they replied it was out of warranty. I asked to speak with a supervisor and they said I would receive a call back within 24 to 48 hours. That time has passed and I didn't receive a call back.
Power train, Jul 20, 2021
On 5/22/2021 when I was pulling into the parking space in front of my house my 2015 Ford Escape accelerated on its own, jumping the railroad tie at the edge of the parking lot and on to the front yard – fortunately the car stopped when I applied the break only less than five feet from the front of my house. I put the car in reverse and removed my front from the break and the car accelerated on its own again. I applied the break again and it stopped, thankfully there were no other cars in the parking lot at that time. On 5/24/2021 I called the Ford dealership where I purchased the vehicle, the service advisor said they were not aware of this issue. I had the vehicle towed to the dealership that day as I was concerned that the issue would reoccur ($80.00). The service advisor called on Wednesday and stated there were no codes on the computer related to acceleration but there were codes for the transmission. They were able to overhaul the transmission, $3999.41; there was only 38,384 miles on the vehicle, I have always been a responsible owner and maintained all of my vehicles - I have no doubt this was a defect. I had no other issues with this vehicle prior to that day.
Power train, Jun 12, 2021
Transmission repair $6875.00 by Covert Ford Hutto. Purchased 08/27/2018 mileage 110047 Transmission repair of $6875.00 reporting hopefully I will be the one who achieve the threshold to get a recall for transmission. Ford is telling me I will get a 3 year warranty and free replacement if it happens again but I am spending $6875.00 hopefully this helps.
Power train, May 10, 2021
AS I WAS DRIVING MY CAR ABOUT 45-50MPH , IT STARTED TO SPUTTER, THEN THE RPMS SHOT UP AND I COULD'T ACCELERATE, LOST SPEED. MY TRANSMISSION FAILURE LIGHT CAME ON. I PULLED OVER AND PUT IT IN PARK. I WAS VERY CLOSE TO HOME SO I TRIED TO DRIVE TO MAKE IT HOME AND NOT BE STRANDED A MILE FROM HOME. IT DID IT AGAIN, THEN MY TRANSMISSION FAILURE LIGHT CAME ON AGAIN. IT ALSO WOULDN'T GO INTO REVERSE, IT WOULD JUST REV UP. IT WOULD ONLY GO INTO REVERESE AFTER I PUT IT IN PARK A COUPLE TIMES. IF I TURNED THE CAR OFF, THEN ON, I COULD GO A FEW FEET BEFORE IT WOULD JUST REV UP AND COULDN'T ACCELERATE. ITS MAKING A LOUD WINING NOISE. I HAD IT TOWED TO LEONARDTOWN FORD.
Power train, Apr 30, 2021
TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING THE VEHICLE STARTED WHINING, THEN LOST MOST OF POWER AND SHIFTED BY SELF INTO NEUTRAL GEAR ON TRANSMISSION AND CAME TO COMPLETE STOP (NOT THE INSIDE OF VEHICLE SHIFTER) AND WOULD’T DRIVE. THE CONTACT STATED NO WARNING LIGHTS WERE ILLUMINATED AT THIS TIME. CONTACT THEN PUT VEHICLE INTO NEUTRAL VIA SHIFTER AND GAVE VEHICLE SOME GAS AND THEN PUT VEHICLE IN DRIVE POSITION AND SHIFTED HARD WITH A BIG THUMP BUT THEN DROVE FOR FEW MOMENTS WHILE TURNING AT A LIGHT BUT WOULDN’T ENGAGE PAST 1st GEAR. AT THAT TIME THE WARNING LIGHT FINALLY APPEARED AND BEGAN FLASHING FAULTY TRANSMISSION AND AUTOMATICALLY SHIFTED BACK INTO NEAUTRAL GEAR AND STOPPED. AGAIN CONTACT PLACED VEHICLE INTO NEUTRAL GEAR, GAVE SOME GAS AND PUT BACK INTO DRIVE POSITION AND AGAIN TRANSMISSION SHIFTED WITH ANOTHER THUMP INTO GEAR BUT STILL NOT PAST 1st GEAR. CONTACT WAS WITHIN COUPLE BLOCKS FROM HOME SO SAFELY REPEATING PRIOR STEPS GOT VEHICLE HOME SAFELY. VEHICLE HAD BEEN MAINTAIN AND ALL FLUID LEVELS AND INDICATORS WERE UP TO DATE. CONTACT HAD HER HUSBAND CHECK VEHICLE AND DRAINED AND CHANGED THE TRANSMISSION FLUID. FLUID WAS CLEAN AND NO FOREIGN PARTICLES OR METAL IN FLUID. TEST DROVE VEHICLE AROUND BLOCK AND WHINING WAS STILL THERE AND THEN WOULD ONLY DRIVE FORWARD AND NOT REVERSE. CONTACT THEN HAD VEHICLE TOWED TO TUTTLE-CLICK FORD LINCOLN (43 AUTO CENTER DR, IRVINE, CA 92618) FOR A DIAGNOSTIC CHECK. EVEN THE TOW DRIVER STATED HE HAD JUST RECENTLY TOWED SEVERAL OTHERS DUE TO THE SAME ISSUE. CONTACT WAS TOLD BY FORD DEALERSHIP THAT TRANSMISSION CHECK AND MAINTANENCE IS 120K MILES ON THESE VEHICLES. IT WAS DIAGNOSED WITH THE HALFSHAFT CENTER BEARING COMPLETELY WORN, RETAINER TIGHT BUT SINCE BEARING IS WORN, HALFSHAFT SLIDES OUT OF TRANS. THAT COULD EXPLAIN NO ENGAGEMENT IF HALFSHAFT SLID OUT. TORQUE COULD NOT BE TRANSFERRED TO OTHER AXLE DUE TO TRACTION CONTROL NOT ALLOWING ONE TO SPIN MORE THAN THE OTHER. DEALERSHIP RECOMMENDED FIRST REPLACE HALFSHAFT, THEN MAYBE ADDRESS TRANSMISSION NOISE AND ALSO CLAIMED THIS ESCAPE IS LEAKING COOLANT FROM THE COOLANT TANK AND OIL FROM THE VALVE COVER ALSO UPPER RIGHT TRANSMISSION ENGINE MOUNT IS COLLAPSED. DEALERSHIP STATED COOLANT TANK IS SOLD WITH THE RIGHT UPPER MOUNT. DEALERSHIP ALSO STATED REPAIR HALFSHAFT 1ST BUT WAS MORE LIKELY TRANSMISSION WAS FRIED. THE COLLAPSED MOUNT AND LEAKING COOLANT TANK ETC ARE ALL CAUSED AND RELATED DUE TO THE TRANSMISSION FAILURE. THE VEHICLE WAS NOT YET REPAIRED. THE FORD MANUFACTURER WAS CONTACTED BY CONTACT AND INFORMED OF THE FAILURE AND ALSO CONTACT IMFORMED THEM OF THIS CONTINIOUS ISSUE FOUND ON CAR FORUMS FROM 2008 TO PRESENT ON SEVERAL THOUSAND FORD ESCAPES AND ALL HAPPENING SUDDENLY AND AT AROUND 81K MILES OR SOONER. THIS IS A MAJOR HEALTH, SAFETY AND HAZARD ISSUE AND COULD CAUSE IF NOT ALREADY, MAJOR ACCIDENTS AND FATALITIES THE SCARIEST PART IS IT HAPPENS SUDDENLY WITHOUT ANY PRE WARNINGS. THESE TRANSMISSIONS NEED TO BE RECALLED AND MAKE FORD FINANCIALLY ACCOUNTABLE FOR REPAIRS DUE TO THEIR POOR MANUFACTURING AND PARTS AND ALLOWING THESE VEHICLES TO PASS QUALITY CONTROL DUE TO SAFETY ISSUES. FORD CUSTOMER RELATIONS INFORMED THE CONTACT THAT THE WARRANTY FOR POWER TRAN IS 5 YEARS/60K MILES AND WOULD NOT COVER THE REPAIRS AND TO FILE A COMPLAINT WITH NHTSA AS THEYRE THE ONLY ONES THAT CAN RECALL VEHICLES. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000. SAME ONGOING PROBLEM FOR YEARS WITH THE FORD ESCAPES.
Power train, Apr 27, 2021
TL* THE CONTACT'S DAUGHTER OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE VEHICLE BEGAN TO ROLL. THE CONTACT BECAME AWARE THAT THE SHIFTER CABLE AND BUSHINGS HAD FRACTURED AND DETACHED FROM THE VEHICLE. THE CONTACT CONTACTED ANDERSON FORD LINCOLN OF ST. JOSEPH (2207 N BELT HWY, ST JOSEPH, MO 64506, (866)922-2141) WHO CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS INFORMED THAT THE CABLE BUSHING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.
Power train, Jan 5, 2021
TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PLACED IN PARK HOWEVER, THE TRANSMISSION FAILED TO REGISTER THAT THE VEHICLE WAS IN PARK. THE CONTACT STATED THAT THE VEHICLE STARTED ROLLING BACKWARDS. THE CONTACT WAS ABLE TO STOP THE VEHICLE FROM ROLLING. THE VEHICLE WAS TAKEN TO BELLINGHAM FORD LINCOLN (1820 JAMES ST, BELLINGHAM, WA 98225; (360) 392-7000) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BATTERY AND THE SHIFTER CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
Power train, Electrical system, Forward collision avoidance, Dec 31, 2020
WHILE DRIVING DOWN HILL THE VEHICLE WAS REVVING UP TO ALMOST 5RPMS WHILE BREAKING... WAS NOT SHIFTING INTO LOWER GEAR.. PULLED IN TO GET GAS.. WENT TO BACK UP WITH REVERSE.. THEN SHIFTED GEAR INTO DRIVE .. AND THE VEHICLE WAS STILL IN REVERSE... PUSHED THE SHIFTER TO PARK AND THEN BACK INTO DRIVER AND CAR WAS STILL DRIVING IN RESERVE...PUSHED BACK INTO PARK ... SWITCHED SEATS WITH MY HUSBAND ... HE GOT INTO DRIVER SEAT AND THE SHIFTER WAS STUCK IN PARK.. BUT WAS NOT REGISTERING ON DASH BOARD.. ACCORDING TO THE DASHBOARD IT WAS IN REVERSE ... HUSBAND REVERSED THE CAR INTO A PARKING SPOT .. HE KEPT TRYING TO PULL THE SHIFTER TO GO INTO DRIVE... BUT IT WAS LOCKED ON PARK... SO HE MANUALLY WENT IN TO SHIFT THE GEARS AND WAS ABLE TO MOVE THE SHIFTER MANUALLY ... BUT IT STILL WAS NOT RECOGNIZING IT ON THE DASHBOARD... THERE WAS NO WARNING SIGN ... NO ALERTS ON THE DASH.... WHILE HUSBAND WAS TRYING TO GET THE SHIFTER TO REGISTER ON DASH... ALL LIGHTS ON DASH STARTED FLICKERING... SO THEN WE THOUGHT IT WAS REFERRING TO THE BATTERY... BECAUSE SOON AFTER THERE WAS NO POWERED AT ALL TO THE VEHICLE... BUT THE VEHICLE WAS STILL MOVING IN REVERSE.. WE PUT E BRAKE ON CALLED A FRIEND AND HAD HIM JUMP US .. DID ABSOLUTELY NOTHING ... SO NOW CAR IS STRANDED IN A PARKING LOT UNTIL TOMORROW... ALL THIS GOING ON WITH AN INFANT AND 5 YEAR OLD .. IN FREEZING COLD WEATHER... SOMETHING NEEDS TO BE DONE WITH THESE FORD ESCAPES BEFORE SOMEONE GETS KILLED! FOR THE AMOUNT OF COMPLAINTS I AM SEEING ON THIS FEATURE WITH THE 2015.. YOU WOULD THINK SOMETHING WOULD BE DONE... THIS IS DANGEROUS AND. ABSOLUTELY UNCALLED FOR... GET THESE [XXX] CARS OFF THE MARKET! PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Power train, Dec 30, 2020
IT FIRST STARTED WHILE SITTING AT A LIGHT AND THE GEARS SHIFTED ON THEIR OWN KIND OF FELT LIKE IT JUST CLICKED INTO PLACE. I CONTINUED TO DRIVE AS NO CHECK ENGINE LIGHT CAME ON AND IT WAS FEELING FINE. I WAS DRIVING DOWN A HILL AT 45 MPH AND THEN ALL OF A SUDDEN MY RPMS SHOT FROM A 2.5/3 TO A 7RPM RIGHT BACK DOWN TO A 1RPM AND THIS TOOK ME IMMEDIATELY DOWN TO 26MPH THIS TOTALLY FREAKED ME OUT AS I HAVE NEVER HAD THIS ISSUE AND WAS ON A BUSY ROAD. I IMMEDIATELY PULLED OVER AND PUT MY HAZARDS ON.... I WAS NOT IN A SAFE SPOT SO I DECIDED TO TRY TO DRIVE THE CAR TO A ROAD OFF THE MAIN ROAD WHEN I DID THIS THE CAR WAS NOT EVEN ALLOWING ME TO ACCELERATE. I SAT THERE HOPING NO ONE HIT ME TURNED THE CAR OFF AND THEN IT WAS DRIVABLE AGAIN. I HAD IT TOWED TO MY HOUSE AS COVID MECHANICS WERE CLOSED FOR THE WEEKEND. I THEN HAD IT TOWED TO A MECHANIC WHO WAS TRUSTED WHO MENTIONED IT WAS THE TRANSMISSION, WHICH MY CAR DOESNT EVEN HAVE 100,000. I DID NOT HAVE IT FIXED THERE AS I TOOK IT TO FROD NOW TO HAVE A LOOK THEY WANTED ME TO PAY 1400$ TO JUST OPEN THE TRANSMISSION WHEN THEY ALREADY KNEW IT WAS THE TRANSMISSION. I IMMEDIATELY CALLED FORD CUSTOMER SERVICE AND EXPLAINED THAT THEY STAND BUY THERE RELIABILITY AS THEY MENTION THAT ALL THERE CARS ARE AND EXPLAINED THAT WAS ONE OF THE REASONS I PURCHASED MY CAR HOWEVER, THEIR RELIABILITY HAS FAILED!!! I THEN SAID THEY ALSO MENTION THAT THEY HAVE GREAT CUSTOMER SATISFACTION AND AIM TO PLEASE THEIR CUSTOMERS. SO I ASKED FOR A GOODWILL SINCE THE RELAIBILTY FAILED. I HAVE BEEN PUSHED AROUND AND GONE IN CIRCLES WITH THE PERSON WHOM HAS OPENED MY CLAIM# AND HAVE BEEN ON THE PHONE FOR MULTIPLE DAYS ON MULTIPLE ACCOUNTS AND HAVE GOTTEN NO FEEDBACK. I WORK ACROSS THE STREET AND CAN ACCESS THEM WHY CANT THEY? I AM STILL WAITING TO HEAR WHAT GOODWILL THEY CAN GIVE!!!TRANSMIIONS SHOULD LAST AT LEAST 100,000 MILES WHY HASNT THIS ONE?!?!?!?!?!?!?!
Power train, Engine, Dec 28, 2020
PURCHASED A NEW 2015 ESCAPE HAVE HAD IT IN THE DEALER MULTI TIMES FOR TURBO REPLACEMENT AND THE HEADS REPLACED. WAS SMELLING COOLANT IN THE CAR TOOK IT TO THE SAME DEALER FOR REPAIR. THAT WAS OVER 7 WEEKS AGO. FORDS WILL NOT APPROVE THE REPAIR THAT WAS CAUSED BY THE COOLANT LEAKING INTO THE ENGINE. I HAVE A ACTIVE POWERTRAIN AND FORD ESP WARRANTY.
Power train, Dec 24, 2020
TRANSMISSION IS NOT SHIFTING CORRECTLY FROM REVERSE INTO DRIVE. ALSO DOES NOT SHIFT THROUGH THE SPEEDS AND THE RPM REACHES 5000. SHIFTING IS UNPREDICTABLE AND VERY GLITCHY. DANGEROUS IN CERTAIN CONDITIONS BECAUSE CAR DOES NOT ACCELERATE PROPERLY. REVERSE TO FORWARD DIRECTION IS UNPREDICTABLE. WORSE IN COLD CONDITIONS. CAR IS DANGEROUS TO DRIVE. CONDITION HAS WORSENED AND NOW NEED A NEW TRANSMISSION AT 64,000 KM.
Power train, Dec 4, 2020
TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE AND SHIFTING THE GEAR SHIFTER INTO PARK, THE CONTACT EXITED THE VEHICLE AND THE VEHICLE STARTED TO ROLL AWAY. THE DRIVER ENGAGED THE PARKING BRAKE. THE VEHICLE WAS TOWED TO SERRAMONTE FORD (999 SERRAMONTE BOULEVARD, COLMA, CA, 94014, (690)-763-2400) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION SHIFTER CABLE BUSHING HAD DETACHED FROM THE TRANSMISSION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
Power train, Nov 19, 2020
TL* THE CONTACT'S DAUGHTER OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT AFTER HIS DAUGHTER PARKED THE VEHICLE, THE SHIFTER DETACHED AND FAILED TO MOVE WITHOUT WARNING. THE VEHICLE WAS TOWED TO SERRAMONTE FORD (999 SERRAMONTE BLVD, COLMA, CA 94014, (650) 763-2400) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CABLE BUSHING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THE FAILURE WAS LIKE NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE FAILURE MILEAGE WAS 60,000.
Power train, Nov 13, 2020
TRANSMISSION FAILURE CAUSES FREQUENT HARD SHIFTING. THIS ISSUE STARTED AT ABOUT 50,000 MILES. WHEN DRIVING AT LOW SPEEDS, THE TRANSMISSION WOULD HESITATE, THE ENGINE REVS SPIKE, AND THEN THE CAR JUMPS INTO GEAR WITH A VERY HARD THUD. BY 61,000 MILES, THIS PROBLEM WENT FROM A ONCE-DAILY OCCURRENCE TO A FREQUENT OCCURRENCE. IT'S TYPICALLY AT LOWER SPEEDS (20~40MPH) AND DRIVING AT CONSTANT SPEED - NOT ACCELERATING. UPDATE FROM NOV 9, 2020: AT 65,000 MILES, I TOOK THIS INTO MY FORD DEALER FOR INVESTIGATION. THEY REPORTED THE TRANSMISSION FLUID LEVEL WAS GOOD (REMOVE THE OVERFLOW PLUG AND OIL SLOWLY DRIPS OUT) AND THAT THE FLUID WAS DIRTY. THEY REPORTED THAT THE TRANSMISSION HAD FAILED AND NEEDED REPLACED.
Power train, Oct 22, 2020
TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT OUT OF FIRST GEAR. THE CONTACT SHIFTED TO MANUAL MODE AND SHIFTED INTO FIRST GEAR HOWEVER, THE VEHICLE SHIFTED HARD. THE TRANSMISSION WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO GENESEE VALLEY FORD, LLC (1675 INTERSTATE DR, AVON, NY 14414; (585) 226-2600) AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Power train, Oct 21, 2020
HARD SHIFT FROM FIRST TO SECOND. FORD TSB CLAIMS THIS HAPPENS WHEN COLD. BUT FOR ME IT HAPPENS ALL THE TIME.
Power train, Oct 21, 2020
I WOULD LIKE TO SEE A RECALL ON FORD ESCAPE TRANSMISSIONS. MY 15 FORD ESCAPE HAS ONLY 77,000 AND WITH NO WORRYING THE TRANSMISSION WENT OUT. THE REPAIR FOR A TRANSMISSION REPLACEMENT ISN'T CHEAP. AFTER ASKING AROUND I FOUND OUT THAT MULTIPLE PEOPLE WITH FORD ESCAPES HAVE HAD THEIR TRANSMISSION GO OUT NORMALLY WITH LOW MILEAGE. I WAS PLANNING ON KEEPING MY ESCAPE FOR YEARS TO COME BUT INSTEAD DUE TO THE HIGH REPAIR COST I'M HAVING TO TRADE. I WILL NOT BE BUYING ANOTHER FORD! I JUST HOPE FOR FUTURE OR CURRENT FORD ESCAPE OWNERS THAT SOMETHING CAN BE DONE. WHEN IT'S JUST ONE VEHICLE YOU THINK MISFORTUNE BUT MULTIPLE VEHICLES MAKES IT A PROBLEM! THANKFULLY I WAS ABLE TO SAFELY MAKE IT TO MY DESTINATION BEFORE IT WENT OUT, BUT SOMEONE ELSE MAY NOT BE THAT LUCKY.
Power train, Oct 12, 2020
SHIFT SELECTOR CABLE BUSHING IS BROKEN. THIS ALLOWS THE TRANSMISSION TO BE IN NEUTRAL WHILE THE SHIFTER IS IN PARK. THE CAR WILL ROLL AWAY IF EMERGENCY BRAKE IS NOT SET. THE OPPOSITE IS POSSIBLE AS WELL. THE TRANSMISSION COULD BE IN DRIVE BUT LOOKS LIKE IT IS IN PARK. CAR COULD DRIVE OFF.
Power train, Oct 8, 2020
I HAVE A 2015 FORD ESCAPE THAT HAS LESS THEN 51,000 MILES. FORD'S POWERTRAIN WARRANTY IS 5 YRS OR 60,000 MILES AND ITS CURRENTLY ONLY 4 MONTHS OUT OF WARRANTY. ALL OIL CHANGES WERE COMPLETED AT FIRESTONE AND THE FORD DEALERSHIP COMPLETED THE 30,000 MILE SERVICE AS RECOMMENDED. DRIVING ON THE HIGHWAY AT 70MPH, MY CAR SUDDENLY LOST ACCELERATION. THE RPM'S JUMPED TO AROUND 5,000 AS I PRESSED THE PEDAL BUT COULD NOT ACCELERATE. FOR SAFETY REASONS, I HAD TO QUICKLY EXIT THE HIGHWAY WITH MY HAZARDS ON WHILE TRYING TO AVOID THE SEMI TRAVELING BEHIND ME FROM CAUSING A SERIOUS ACCIDENT. UPON EXITING THE HIGHWAY, I WAS ABLE TO MAINTAIN A SPEED OF 10MPH AND COME TO A STOP AT THE LIGHT. I WAS ABLE TO ACCELERATE AGAIN, BUT AROUND 15MPH, THE RPM'S JUMPED ONCE AGAIN AND I LOST ACCELERATION. I IMMEDIATELY TURNED ONTO A SIDE STREET AND PUT THE VEHICLE IN PARK. RIGHT AS I DID THAT A 'TRANSMISSION FAILURE SERVICE NOW' LIGHT APPEAR. FOLLOWING THAT, A CHECK ENGINE LIGHT APPEARED AND THE ENGINE MADE SOME LOUD NOISES. I PUT THE VEHICLE IN PARK AND TURNED OFF THE CAR. ONCE A TOW TRUCK ARRIVED, HE STARTED THE VEHICLE (NO CHECK ENGINE OR FAILURE LIGHTS APPEARED) AND HE WAS ABLE TO DRIVE THE VEHICLE ONTO THE FLAT BED. IT WAS TOWED TO FORD WHERE THEY DIAGNOSED 3 TRANSMISSION FAILURES (TRANSMISSION PUMP, TORQUE CONVERTER, REGULATOR VALVE). THIS CREATED A VERY SUDDEN AND UNSAFE SITUATION. HOW DOES A VEHICLE WITH PROPER MAINTENANCE (HAVE ALL REQUIRED DOCUMENTATION) SUDDENLY FAIL WHILE DRIVING DOWN A VERY BUSY CITY HIGHWAY? IN MY MIND, THIS IS A DEFECTIVE PART. AFTER EXTENSIVE RESEARCH, YOU CAN FIND MANY TRANSMISSION ISSUES WITH THE 2013 - 2014 MODELS. WOULDN'T MY ENGINE BE THE SAME AS THE PREVIOUS YEARS? THIS VEHICLE IS CURRENTLY BEING EVALUATED BY A DIFFERENT SHOP FOR A SECOND OPINION. PREVIOUS COMPLAINT #11363400 DID NOT LET ME ENTER FULL VIN#. THIS IS THE SAME COMPLAINT.
Power train, Oct 8, 2020
I HAVE A 2015 FORD ESCAPE THAT HAS LESS THEN 51,000 MILES. FORD'S POWERTRAIN WARRANTY IS 5 YRS OR 60,000 MILES AND ITS CURRENTLY ONLY 4 MONTHS OUT OF WARRANTY. ALL OIL CHANGES WERE COMPLETED AT FIRESTONE AND THE FORD DEALERSHIP COMPLETED THE 30,000 MILE SERVICE AS RECOMMENDED. DRIVING ON THE HIGHWAY AT 70MPH, MY CAR SUDDENLY LOST ACCELERATION. THE RPM'S JUMPED TO AROUND 5,000 AS I PRESSED THE PEDAL BUT COULD NOT ACCELERATE. FOR SAFETY REASONS, I HAD TO QUICKLY EXIT THE HIGHWAY WITH MY HAZARDS ON WHILE TRYING TO AVOID THE SEMI TRAVELING BEHIND ME FROM CAUSING A SERIOUS ACCIDENT. UPON EXITING THE HIGHWAY, I WAS ABLE TO MAINTAIN A SPEED OF 10MPH AND COME TO A STOP AT THE LIGHT. I WAS ABLE TO ACCELERATE AGAIN, BUT AROUND 15MPH, THE RPM'S JUMPED ONCE AGAIN AND I LOST ACCELERATION. I IMMEDIATELY TURNED ONTO A SIDE STREET AND PUT THE VEHICLE IN PARK. RIGHT AS I DID THAT A 'TRANSMISSION FAILURE SERVICE NOW' LIGHT APPEAR. FOLLOWING THAT, A CHECK ENGINE LIGHT APPEARED AND THE ENGINE MADE SOME LOUD NOISES. I PUT THE VEHICLE IN PARK AND TURNED OFF THE CAR. ONCE A TOW TRUCK ARRIVED, HE STARTED THE VEHICLE (NO CHECK ENGINE OR FAILURE LIGHTS APPEARED) AND HE WAS ABLE TO DRIVE THE VEHICLE ONTO THE FLAT BED. IT WAS TOWED TO FORD WHERE THEY DIAGNOSED 3 TRANSMISSION FAILURES (TRANSMISSION PUMP, TORQUE CONVERTER, REGULATOR VALVE). THIS CREATED A VERY SUDDEN AND UNSAFE SITUATION. HOW DOES A VEHICLE WITH PROPER MAINTENANCE (HAVE ALL REQUIRED DOCUMENTATION) SUDDENLY FAIL WHILE DRIVING DOWN A VERY BUSY CITY HIGHWAY? IN MY MIND, THIS IS A DEFECTIVE PART. AFTER EXTENSIVE RESEARCH, YOU CAN FIND MANY TRANSMISSION ISSUES WITH THE 2013 - 2014 MODELS. WOULDN'T MY ENGINE BE THE SAME AS THE PREVIOUS YEARS? THIS VEHICLE IS CURRENTLY BEING EVALUATED BY A DIFFERENT SHOP FOR A SECOND OPINION.
Power train, Sep 21, 2020
TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE DECELERATED WITHOUT WARNING. THE CONTACT STATED THAT THE RPM REVVED UP HOWEVER, THE VEHICLE FAILED TO RESPOND IN DRIVE OR REVERSE. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND TOWED TO AN INDEPENDNENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS DIAGNOSED WITH TRANSMISSION FAILURE. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS 111,000.
Power train, Service brakes, Engine, Sep 1, 2020
AT 127,000 MILES THE CHECK ENGINE LIGHT CAME ON AND WE WERE TOLD THE TRANSMISSION NEEDED TO BE REPLACED. FORD WAS NOT WILLING TO WORK WITH US EVEN THOUGH WE HAD AN EXTENDED WARRANTY. NOW WE ARE TOLD THAT THE ENGINE NEEDS TO BE REPLACED.
Power train, Aug 20, 2020
STOPPED AT SECURITY GATE, PASSENGER GOT OUT AND OPENED THE GATE. I DROVE THROUGH THE GATE, PLACED THE VEHICLE IN REVERSE AND BACKED UP 10 FEET TO LET THE PASSENGER GET IN AFTER CLOSING AND LOCKING GATE. PLACED THE SHIFTER IN DRIVE AND EXPECTED TO MOVE FORWARD AND IT STILL BACKED UP. PLACED THE SHIFTER IN REVERSE AGAIN AND BACK TO DRIVE AND IT STILL BACKED UP. PLACED THE SHIFTER IN PARK AND TURNED OFF THE MOTOR AND IT STILLED ROLLED FORWARD ON THE SLIGHT DOWN HILL. HAD TO USE THE HAND BRAKE TO HOLD THE VEHICLE FROM ROLLING. TURNED OFF KEY. TRIED TO RESTART THE ENGINE AND EVERY TIME THE ALARM SAID CAR WAS IN REVERSE. WHEN KEY WAS TURNED ON THE BACK UP LIGHTS AND BACK UP ASSIST SCREEN CAME ON. LOADED VEHICLE UP ON FLAT BED TRAILER AND TOWED IT HOME. CALLED FORD DEALER ON MONDAY MORNING AND HAD IT TOWED TO THE DEALER AND WAS FIXED BY USING THE PARTS FROM FORD RECALL 18S20 TO REPAIR THE CAR. FORD SAID THERE IS NO RECALL FOR 2015 FORD ESCAPE. ASSEMBLY DATE OF VEHICLE IS 10/14 . FORD SHOULD EXTEND THE RECALL TO 2015 YEAR BECAUSE I WAS SITING IN IT WHEN THE PROBLEM HAPPENED, NOT PARKING AND WALKING AWAY IN MY OWN DRIVEWAY AT HOME TO ROLL OUT IN THE STREET. OR ANY WHERE. I CALLED FORD COMPANY AND THEY SAID NO RECALL ON THIS YEAR FOR SIMILAR PROBLEM. WILL NOTIFY ME IF THERE IS A RECALL.
Power train, Aug 5, 2020
I PUT THE CAR IN PARK AND IT CONTINUED TO ROLL! I COULD NOT GET THE SHIFTER TO MOVE AND THE CAR WOULD NOT START. I HAD TO HAVE THE CAR TOWED TO THE NEAREST DEALER. THANK GOODNESS I WAS IN A PARKING LOT WHEN THIS HAPPENED
Power train, Aug 3, 2020
TL* THE CONTACT OWNS A 2015 FORD ESCAPE.. THE CONTACT PARKED THE VEHICLE WHILE RUNNING AN ERRAND AND TRIED TO RESTART THE VEHICLE. THE GEAR SHIFT DID NOT MOVE AT ALL WHEN SHE TRIED TO PUT IT INTO REVERSE. THE INDICATOR LIGHT STATED THE VEHICLE [XXX] IN NEUTRAL. A RELATIVE WAS ABLE TO POP THE BUSHING BACK IN FOR A TEMPORARY FIX. THE BUSHING HAD SEPARATED FROM THE TRANSMISSION. THE DEALER OR MANUFACTURER HAD NOT BEEN CALLED YET. THE FAILURE MILEAGE WAS 76,479. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR