2017 Ford Escape
Problems, recalls and owner-reported issues
Engine is the leading concern among 2,686 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Escape model years with reports.
Of the 2017 reports, 39 involved a crash and 15 involved a fire. 56 people were injured.
What owners report most often
Recalls and investigations
Visibility, power window devices and controlsJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2017 Escape vehicles previously repaired incorrectly under recall number 16V617. The power-operated windows may exert excessive force when encountering an object, before they automatically reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
A closing window that does not reverse direction as expected can pinch a driver or passenger before retracting, increasing the risk of injury.
Dealers will update the power window operating system software, free of charge. Owner notification letters were mailed July 22, 2026. Owners may contact customer service at 1-866-436-7332. Ford's number for this recall is 26C29. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6, 2026.
Campaign 26V374000 on NHTSA.gov
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Visibility, power window devices and controlsAug 24, 2016
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
If a window closes on a body part, it can increase the risk of injury.
Ford has notified owners, and dealers will update the power window operating system software, free of charge. The recall began on September 6, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C12.
Campaign 16V617000 on NHTSA.gov
Representative owner complaints
2,686 reports, newest first.
Wheels, Electronic stability control (ESC), Feb 18, 2018
UNSTABLE TIRE AND WHEEL,AND STEERING, LOOSE FRONT END SUSPENSION.
Power train, Engine, Jan 31, 2018
A MONTH AGO I HAD A CHECK ENGINE LIGHT THAT CAME ON. IT RAN REALLY ROUGH AND FELT LIKE I WAS GOING OVER ROCKS THE WAY THE SUV WAS RUNNING. ON MY PHONE I HAD AN APP THAT SAID THERE WAS A MISFIRE. THEY FIXED IT SAYING THEY REPLACED SOME WIRES. A WEEK AGO THE CHECK ENGINE CAME ON AGAIN. I FELT A BIT OF A JOLT COMING FROM THE ENGINE AS I WAS DRIVING HOME FROM WORK. I DIDNT FIND TIME TIL 2 WEEKS LATER BECAUSE OF MY SCHEDULE.SO I TOOK IT TO A FORD DEALERSHIP TO GET IT FIXED. ON MY WAY THERE, THE COOLANT LEVEL WENT HIGH AND I HAD ANOTHER MISFIRE AGAIN. I FINALLY MADE IT TO THE FORD DEALERSHIP. THEY SEEN THE COOLANT LEAK AND NOTICE THE MISFIRE. THIS FORD ESCAPE IS ONLY 11 MONTHS OLD AND I ALREADY HAD 2 MISFIRE SITUATIONS AND A COOLANT LEAK. I ONLY GO TO WORK AND ONLY DID ONE TRIP TO JOSHUA TREE NATIONAL PARK. IT HAS 23,000 MILES ONLY BECAUSE I HAD TO TRAVEL 30 MILES TO WORK ONE WAY. I FEEL LIKE THIS IS A LEMON SEEING HOW THIS IS THE SECOND TIME FOR THE SAME PROBLEM.
Service brakes, Jan 30, 2018
BRAKE PEDAL WOULD GO REAL HARD AND HARDLY STOP THE CAR, THEN IT WOULD BE OK AND EVERY THING WOULD WORK PROPER FOR A FEW DAYS. WHEN AT A STOP LIGHT AND MOTOR TURNS OFF IT SOMETIMES WOULD START UP AGAIN BEFORE YOU LIFTED YOUR FOOT. NO DASH LIGHTS WOULD COME ON SHOWING A PROBLEM, I DONT KNOW IF FAULT CODES WERE STORED. THE VEHICLE IS NOT SAFE TO BE ON THE ROAD.
Power train, Jan 30, 2018
TRANSMISSION FAILED AND WAS REBUILT BY ROUTE 23 AUTOMALL. ONCE GETTING IT BACK THE TRANSMISSION INTERMITTENTLY SLIPS OUT OF GEAR OFTEN TIMES AFTER STOPPING AT AN INTERSECTION OR TRAFFIC LIGHT OR DURING CITY DRIVING. NO ERROR CODES WHEN BRING IT BACK TO DEALER. CAR IS UNSAFE AS I ALMOST GOT HIT WHILE CROSSING AN INTERSECTION BECAUSE THE TRANSMISSION SLIPPED OUT OF GEAR. ESCALATED TO THE DEALERSHIP AND FORD AND THEY REFUSE TO FIX IT BECAUSE IT IS INTERMITTENT AND NO CODES SHOWN ON THE COMPUTER.
Service brakes, Jan 28, 2018
MY 2017 FORD ESCAPE WITH 18,000 HAD A MASTER BRAKE CYLINDER FAILURE AT 18,000 MILES. THE CAR WAS PARKED OUTSIDE OVER NIGHT IN SINGLE DIGIT TEMPERATURES. WHEN I STARTED TO DRIVE IT THE NEXT DAY ON A RESIDENTIAL STREET THE BRAKE PEDAL WENT TO THE FLOOR THE FIRST TIME I APPLIED THE BRAKES AT A STOP SIGN. THE BRAKES ENGAGED , BUT NOT VERY WELL. THE PROBLEM DID NOT GO AWAY AFTER TRYING SEVERAL MORE BRAKE APPLICATIONS, OR BY PUMPING THE BRAKE PEDAL. THERE WAS NO INDICATION FROM THE CAR'S WARNING SYSTEMS THAT THERE WAS ANY PROBLEM WITH THE BRAKE SYSTEM. THE FORD PASS APP ON MY PHONE DIDN'T REPORT ANY PROBLEM EITHER. THE TOTAL LACK OF WARNING IS A REAL CONCERN. THE PROBLEM DID NOT GO AWAY AFTER THE CAR WAS PARKED IN A WARMER GARAGE. I TOOK THE CAR TO THE DEALER AND THEY CONFIRMED THE PROBLEM WAS A FAILED MASTER BRAKE CYLINDER. THEY COULDN'T TELL ME WHAT CAUSED THE FAILURE OR WHAT FAILED. THEY DID SAY THE FAULTY BRAKE CYLINDER WOULD BE SENT TO FORD FOR ANALYSIS. THIS BRAKE SYSTEM FAILURE IS A REAL CONCERN. IN OVER 50 YEARS OF DRIVING I HAVE NEVER HAD A BRAKE MASTER CYLINDER FAIL ON A CAR WITH SUCH LOW MILES. WITHOUT KNOWING WHY IT FAILED I AM CONCERNED THAT IT COULD HAPPEN AGAIN WITH THE REPLACEMENT BRAKE MASTER CYLINDER. NEXT TIME IT COULD HAPPEN AS I AM DRIVING THE CAR AT HIGHER SPEED, OR IN TRAFFIC RESULTING IN AN ACCIDENT. THIS TYPE OF BRAKE SYSTEM FAILURE SHOULD NOT HAPPEN ON ANY NEWER CAR, AND THE CAR'S WARNING SYSTEMS SHOULD BE ABLE LET YOU KNOW THERE IS A PROBLEM WITH ANY PART OF THE BRAKE SYSTEM.
Power train, Electrical system, Engine, Jan 24, 2018
VEHICLE WENT INTO LIMP MODE WITH NO THROTTLE RESPONSE THE FIRST DAY I OWNED IT. IT LEFT ME ON INTERSTATE I 90 HAVING TO SHUT THE CAR OFF AND TRY TO RESTART IT. THE DEALER COULD NOT FIX THE PROBLEM IT HAPPENED 4 TIMES IN 12K MILES I RETURNED THE VEHICLE TO THE DEALER AS THEY COULD NOT FIND THE PROBLEM AFTER REPLACING SEVERAL DEFECTIVE ELECTRONIC PARTS. THIS VEHICLE WAS GOING TO GET SOMEONE KILLED IT WAS NOT GOING TO BE ME AND MY 14 YEAR OD SON. I UNDERSTAND THAT THEY HAVE AUCTIONED THIS VEHICLE OFF AFTER DISMISSING THE SAFETY CONCERNS. THIS IS THE SECOND REPORT I HAVE FILED ON THIS WEBSITE.
Other or unspecified, Jan 17, 2018
THERE ARE A LOT OF FUMES AND SMELLS GETTING IN SIDE WE HAVE TO ROLL ARE WINDOWS DOWN
Air bags, Jan 13, 2018, crash
FRONT COLLISION CAR WAS TOTAL LOSS NO AIR BAGS DEPLOYED FRONT SIDE NOTHING. ON FREEWAY GOING WEST 70 MILES PER HOUR WAS CUT OFF WHILE BRAKING RAN INTO BACK OF PARKED FULL SIZE SUV OUT OF GAS IN THE MEDIUM OFF THE FREEWAY.
Steering, Jan 12, 2018, crash
WHILE DRIVING ON HIGHWAY AT 75 MPH ( THE SPEED LIMIT IS 75) I WANTED TO PASS A TRUCK WHEN THE STEERING GOT REALLY TIGHT, AT THAT SPEED THEIR IS NO TIME FOR PLAN B. I CLIPPED THE BACK LEFT OF THE TRUCK WITH MY RIGHT FRONT, WHICH PUT ME IN A SPIN AND THE CAR ROLLED A COUPLE TIMES. WHICH RESULTED IN A TOTAL LOSS. I WAS RUSHED TO THE EMERGENCY ROOM AND HAD ALL KINDS OF TESTS AND RELEASED THE NEXT DAY. MY INSURANCE CO DOES NOT BELIEVE ME BUT THAT'S WHAT HAPPENED. I READ MANY ARTICLES ABOUT FORD HAVING PROBLEMS WITH PRIOR YEARS OF THERE ELECTRONIC STEERING. BUT ON THE OTHER HAND IF IT WAS NOT FOR FORD SEATBELT AND AIRBAG SYSTEM I WOULD NOT BE HERE TO WRITE THIS ARTICLE.
Electrical system, Engine, Dec 30, 2017
AS MY BOYFRIEND WAS TURNING THE CORNER AT AN INTERSECTION, THE ENGINE SUDDENLY STOPPED. HE WAS ABLE TO STOP DUE TO HIS LOW SPEED. I REMINDED HIM TO PUT HIS FOOT ON THE BRAKE TO RESTART, AND HE DID THAT AND IT STARTED RIGHT UP. HE DIDN'T DO ANYTHING TO MAKE THE ENGINE STOP. THE ONLY THING THAT WAS HAPPENING AT THAT TIME WAS THAT A TEXT WAS COMING IN ON MY SAMSUNG PHONE, WHICH WAS CHARGING AND CONNECTED VIA BLUETOOTH.
Vehicle speed control, Engine, Dec 29, 2017, crash
I TURNED FROM THE PARKING LOT INTERSECTION IN EAGLE RUN SHOPPING CENTER, NW OF WENDY'S, FROM WEST TO SOUTH ONTO THE PARKING LOT ROAD THAT ACCESSES THE W MAPLE RD & BIRCH ST INTERSECTION. I COMPLETED MY TURN AND DROVE SOUTH DOWN THE PARKING LOT ACCESS ROAD TO THE W MAPLE & BIRCH ST INTERSECTION WHERE THE TRAFFIC LIGHT WAS RED. I CAME TO A COMPLETE STOP TO WAIT FOR A GREEN LIGHT. I STOPPED A WAYS BACK FROM THE MEDIAN CURB OF THE INTERSECTION TO ALLOW FOR TURNING TRAFFIC FROM THE WEST. SHORTLY LATER, WHILE WAITING FOR THE LIGHT TO CHANGE, I NOTICED A VIBRATION OF THE CAR AND LOOKED AT THE TACHOMETER WHICH SHOWED 1,200 RPM & RISING (600RPM IS NORMAL). IMMEDIATELY THE CAR BEGAN TO PHYSICALLY LUNGE FORWARD WITH INCREASED ENGINE NOISE SO I INSTINCTIVELY PLACED MORE PRESSURE ON THE BRAKE PEDAL WHICH HAD NO AFFECT. THE CAR'S ENGINE WAS NOW RACING WIDE OPEN & I HAD NO CONTROL OF THE CAR'S RAPIDLY INCREASING FORWARD MOTION. AT THIS POINT, TO AVOID A CATASTROPHIC ACCIDENT BY BEING PULLED INTO TRAFFIC AT THE INTERSECTION, I STEERED TO THE RIGHT TOWARDS THE SHOULDER HITTING THE TRAFFIC LIGHT POLE WITH THE BRAKE APPLIED THE ENTIRE TIME.
Vehicle speed control, Engine, Dec 29, 2017, crash
I TURNED FROM THE PARKING LOT INTERSECTION IN EAGLE RUN SHOPPING CENTER, NW OF WENDY'S, FROM WEST TO SOUTH ONTO THE PARKING LOT ROAD THAT ACCESSES THE W MAPLE RD & BIRCH ST INTERSECTION. I COMPLETED MY TURN AND DROVE SOUTH DOWN THE PARKING LOT ACCESS ROAD TO THE W MAPLE & BIRCH ST INTERSECTION WHERE THE TRAFFIC LIGHT WAS RED. I CAME TO A COMPLETE STOP TO WAIT FOR A GREEN LIGHT. I STOPPED A WAYS BACK FROM THE MEDIAN CURB OF THE INTERSECTION TO ALLOW FOR TURNING TRAFFIC FROM THE WEST. SHORTLY LATER, WHILE WAITING FOR THE LIGHT TO CHANGE, I NOTICED A VIBRATION OF THE CAR AND LOOKED AT THE TACHOMETER WHICH SHOWED 1,200 RPM & RISING (600RPM IS NORMAL). IMMEDIATELY THE CAR BEGAN TO PHYSICALLY LUNGE FORWARD WITH INCREASED ENGINE NOISE SO I INSTINCTIVELY PLACED MORE PRESSURE ON THE BRAKE PEDAL WHICH HAD NO AFFECT. THE CAR'S ENGINE WAS NOW RACING WIDE OPEN & I HAD NO CONTROL OF THE CAR'S RAPIDLY INCREASING FORWARD MOTION. AT THIS POINT, TO AVOID A CATASTROPHIC ACCIDENT BY BEING PULLED INTO TRAFFIC AT THE INTERSECTION, I STEERED TO THE RIGHT TOWARDS THE SHOULDER HITTING THE TRAFFIC LIGHT POLE WITH THE BRAKE APPLIED THE ENTIRE TIME.
Electrical system, Dec 24, 2017
THE VEHICLE WAS PARKED AND WOULD NOT TURN ON. LIGHTS AND RADIO WORKED BUT ENGINE WOULD NOT. ELECTRONIC CONTROL MODULE WAS REPLACED. TWO WEEKS AFTER PICKING IT UP FROM THE DEALER SAME THING HAPPENED WHEN IT WAS PARKED. NEXT DAY THE CAR WOULD TURN ON. TRIED TO TURN IT ON AGAIN 15 MINUTES LATER IT WOULD NOT TURN ON. HAD IT TOWED TO THE DEALER. ELECTRONIC CONTROL MODULE REPLACED AGAIN. ONE MONTH LATER SAME THING HAPPENED WHILE PARKED. CALLED FOR TOW TRUCK TO HAVE IT TOWED. WHILE WAITING FOR THE TOW TRUCK AFTER 2 HOURS TRIED TURNING IT ON AND IT DID TURN ON. STILL HAD IT TOWED TO THE DEALER.
Other or unspecified, Dec 7, 2017
THERE IS A RATTLING/TAPPING NOISE THAT STARTS AROUND 40 MPH. IT SEEMS TO COME FROM THE PASSENGER SIDE DOOR AREA & GETS PROGRESSIVELY LOUDER AS SPEED INCREASES. ONE DEALERSHIP TOLD ME IT WAS A PLASTIC PROTECTIVE SHIELD UNDERNEATH THE VEHICLE & THAT ALL 2017 FORD ESCAPES DO IT. I DID RESEARCH ONLINE & COULDN'T FIND ANY COMPLAINTS THAT WERE SIMILAR. I CAN ALSO FEEL HEAT COMING FROM THE DRIVER FLOORBOARD & MOVEMENT UNDER THE CARPET AS IF THE EXHAUST SYSTEM IS MOVING UNDER THE CAR. THE GAS PEDAL ALSO CLICKS ANYTIME YOU TOUCH IT.
Air bags, Dec 5, 2017, crash
VEHICLE WAS INVOLVED IN THREE VEHICLE CRASH NOVEMBER 20, 2017. VEHICLE WAS TRAVELING THROUGH AN INTERSECTION ON A GREEN LIGHT AND WAS IMPACTED ON THE SIDE BY ANOTHER VEHICLE AND ROTATED/ROLLED INTO A THIRD VEHICLE. NO AIRBAGS DEPLOYED DURING THIS INCIDENT. VEHICLE HAD OVER $28K WORTH DO DAMAGE INCLUDING SIGNIFICANT FRAME AND STRUCTURAL DAMAGE. OCCUPANTS OF THE VEHICLE STUFFED EXTREME BRUISING, A CONCUSSION AND LOSS OF SKIN FROM IMPACTING INSIDE SIDES OF VEHICLE.
Other or unspecified, Nov 12, 2017, fire
I WAS DRIVING MY 2017 FORD ESCAPE TITANIUM AND STOPPED AT A STOP SIGN ONE BLOCK FROM MY HOUSE. I WAS ON A RESIDENTIAL STREET. AS I STARTED TO GO, MY CAR STALLED. I PUT IT IN PARK AND TRIED STARTING IT AGAIN. IMMEDIATELY I NOTICED SMOKE COMING FROM THE HOOD. I JUMPED OUT OF THE CAR AND IMMEDIATELY CALLED 911. A PASSER BY BROUGHT A FIRE EXTINGUISHER AND I CALLED MY HUSBAND AND HE SHOWED UP. THEY BOTH TRIED TO PUT FIRE OUT. THEY COULD NOT GET THE HOOD LATCH OPEN AND COULDN'T GET THROUGH THE SIDE WALLS TO PUT THE FIRE OUT. THE FIRE DEPARTMENT SHOWED UP AND THE CAR WAS ENGULFED IN FLAMES. I HAVE NO IDEA WHAT CAUSED THIS TO HAPPEN.
Other or unspecified, Nov 4, 2017
THE ENGINE WARNING LIGHT STAYS ON
Other or unspecified, Nov 2, 2017
SUN ROOF EXPLODED WHILE DRIVING
Power train, Oct 24, 2017
I BOUGHT THIS 2017 FORD ESCAPE SE ECOBOOST 4WD IN FEBRUARY, AND SINCE THEN EVERY TIME I CHANGE GEARS FROM PARK TO REVERSE, I HEAR A ROUGH 'THUD' NOISE FROM THE REAR. I ONLY HAPPENS WHEN I GO IN REVERSE AND IT NEVER HAPPENS WHILE THE ESCAPE IS IN DRIVE WHILE IN MOTION. IT HAPPENS OFTEN HEARING A HARD KNOCK WHEN GOING IN REVERSE. SINCE THIS IS A 4WD ESCAPE, IM THINKING ITS COMING FROM THE REAR DIFFERENTIAL WHEN THE REAR WHEELS ARE 'KICKED' INTO GEAR USING THE REAR WHEELS POWER TO PULL IT IN REVERSE. IT DOES HAVE 'INTELLIGENT 4WD' WHERE WHEN THE ESCAPE IS DRIVING ON NORMAL ROADS, THE FRONT WHEELS ARE ONLY ACTIVE, BUT THEN ALL FOUR WHEELS ARE ACTIVATED WHEN GOING ON ROUGHER ROADS. I HAVE DONE RESEARCH ABOUT THIS AND OTHER OWNERS FROM 2017 WITH 4WD HAVE BEEN HAVING THIS PROBLEM TO AN UNCERTAIN END NOT KNOWING IF THIS IS GOING TO DAMAGE THE ESCAPE IN A FEW YEARS OR IN A YEAR...BASICALLY THE FORD ESCAPE I HAVE MAKES A HARD ROUGH THUD NOISE WHEN GOING INTO REVERSE THINKING ITS A DEFECT. I HAVE CONTACTED FORD THROUGH THEIR FACEBOOK PAGE AND THEY SAID THEY DID NOT FIND ANY RECALLS ON IT, BUT IT IS STILL IS A REAL PROBLEM FOR ME AND OTHER FORD ESCAPE 4WD OWNERS. PLEASE FIGURE THIS OUT. THANK YOU.
Electrical system, Oct 18, 2017
6 MONTHS AFTER I LEASED THIS CAR, THE REAR POWER WINDOW STOPPED WORKING.DURING THE FIRST 6MONTHS, I NOTICED THAT WHEN I CLOSE THE DOOR, THE REAR WINDOWS SWITCH POWER TURNS OFF. I BELIEVE THERE IS LOOSE WIRES IN THE DRIVER DOOR THAT CAUSES THIS PROBLEM.
Electrical system, Oct 14, 2017
AS I WAS GETTING SOMETHING OUT OF THE TRUNK AREA WHILE STANDING AT THE CENTER REAR BUMPER, THE LIFT HATCH STARTED COMING DOWN ON ITS OWN. IT WAS SO QUIET I DID NOT HEAR IT, AND WHEN I STOOD UP (I'M 5FT 1-77 YR OLD FEMALE, I STOOD STRAIGHT UP AND MY HEAD BANGED INTO THE LID WHICH WAS ON ITS WAY DOWN. THE FORCE OF IT HITTING MY HEAD CAUSED IT TO START ASCENDING BACK UP. I LATER WENT TO EMERGENCY ROOM BECAUSE OF MY HEAD BRUISE AND PAIN. SCAN REVEALED NO INTERNAL BLEED BUT WAS ADVISED TO TREAT IT LIKE A CONCUSSION. I SHOULD NOT HAVE TO PAY THESE EMERGENCY ROOM BILLS FOR A DEFECT AND NOW I'M PARANOID ABOUT THE LID. WITH ALL THE BEEPS ON THESE CARS, THE LID DEFINITELY NEEDS A WARNING WHEN IT IS COMING DOWN.
Vehicle speed control, Oct 13, 2017, crash
WHEN MAKING A LEFT TURN INTO A PARKING SPACE IN A LOCAL SHOPPING CENTER MY CAR ACCELERATED ON ITS OWN, JUMPED THE CURB AND HIT A TREE. THE CAR HAS BEEN AT THE DEALER FOR ALMOST 2 WEEKS. NO MECHANICAL PROBLEMS HAVE BEEN FOUND BY THE SERVICE DEPARTMENT. I HAVE BEEN TOLD THAT I CAN PICK UP THE CAR EVEN THOUGH FORD MOTOR COMPANY IS KEEPING THE CLAIM OPEN.
Service brakes, Oct 4, 2017
MY CAR WAS PARKED IN THE DRIVEWAY. THE BRAKE WAS ON. I OPENED THE DRIVERS SIDE OF THE DOOR BEFORE I COULD DO ANYTHING THE CAR STARTED MOVING. THE CAR DOOR KNOCKED ME DOWN AND RAN OVER MY RIGHT FOOT AND LEG. I WAS DRAGGED DOWN MY DRIVE WAY. THE CAR STOPPED AT THE STREET. THE BRAKE WAS STILL ON. EMS TOOK ME TO THE HOSPITAL.
Vehicle speed control, Engine, Fuel/propulsion system, Sep 27, 2017
I AM WRITING DUE TO MY CONCERN ABOUT MY 2017 FORD ESCAPE. I BOUGHT THE VEHICLE NEW IN MAY 2017. SEPT 8TH ,THE ENGINE STOPPED SUDDENLY WHEN I BRAKED TO PULL INTO THE PARKING LOT AT WORK..THE MESSAGE ON THE DASH BOARD WAS : MANUAL START REQUIRED SO I PUT THE CAR IN PARK AND RESTARTED IT WITHOUT DIFFICULTY I WENT TO WORK FOR THE DAY. AT THE END OF THE DAY I STARTED THE VEHICLE AND PULLED ONTO A VERY BUSY CITY STREET . I DROVE ABOUT 100 FEET WHEN I BRAKED AND THE CAR SHUT DOWN AGAIN ,IN TRAFFIC. I HAD THE CAR TOWED TO THE DEALERSHIP. ON SEPTEMBER 13TH I RECEIVED A CALL FROM THEM THAT MY CAR WAS REPAIRED AND READY TO GO . I WAS RELUCTANT TO TRUST THIS VEHICLE I WAS CONCERNED IT WAS UNSAFE HOWEVER I HAD NO CHOICE BUT TO TRUST IN THEIR REPAIR. SEPTEMBER 22ND .I AM COMMUTING HOME AGAIN THE ENGINE COMPLETELY SHUTS DOWN WHEN I BRAKE AT BUSY INTERSECTION DURING A RAIN STORM AT RUSH HOUR IT WOULD NOT RESTART THIS WAS VERY FRIGHTENING. I TURNED ON THE 4 WAY FLASHERS SO I EXITED THE VEHICLE , CALLED 911 AS I WAS AFRAID MY VEHICLE IN THE MIDDLE OF THE INTERSECTION WAS GOING TO CAUSE A MAJOR ACCIDENT. CARS WERE BLOWING HORNS AND SWERVING TO AVOID MY DISABLED VEHICLE. I ALSO CONTACTED MY HUSBAND AS I WAS CLOSE TO HOME. HE WAS ABLE TO GET THE VEHICLE GOING BY SWAPPING OUT A FUSE AND I GOT IT HOME. THE VEHICLE WAS ONCE AGAIN TOWED FOR REPAIR I CONTACTED FORD CUSTOMER SERVICE AS I FEEL THIS VEHICLE IS DEFECTIVE AND UNSAFE THIS WAS THE RESPONSE I RECEIVED.I UNDERSTAND THAT YOU ARE REQUESTING THAT FORD MOTOR COMPANY BUY BACK YOUR 2017 FORD ESCAPE. REGRETTABLY, I MUST ADVISE YOU THAT FORD WILL NOT BE BUYING BACK THE VEHICLE IT APPEARS THIS VEHICLE DOES NOT MEET THE REQUIREMENTS FOR A REPURCHASE OR REPLACEMENT UNDER THE STATE GUIDELINES . I HAVE EMAILS AND RECEIPTS BUT AM NOT SURE HOW TO SHARE THEM FOR YOUR PURPOSES.
Steering, Sep 21, 2017
STEERING WHEEL LOCKED UP WHILE DRIVING, TWICE!! FIRST TIME MY 18 YEAR OLD DAUGHTER WAS DRIVING ON A LOCAL ROAD AND THE WHEEL JUST LOCKED UP AND SHE COULDN'T STEER THE CAR. MY SON WHO WAS WITH HER TOLD HER TO PUT HER HAZARDS ON AND SHUT THE CAR DOWN AND RESTART THE CAR, THAT WORKED BUT HAD IT TOWED TO DEALER AS NONE OF US WERE TAKING A CHANCE IT WOULD HAPPEN AGAIN. THE DEALER SAID SOMETHING CRACKED IN THE STEERING COLUMN AND THEY FIXED IT. THIS SECOND TIME, I HAD THE CAR, THANK GOD, AND WHILE TRYING TO PULL OUT OF A PARKING SPOT, THE WHEEL WAS COMPLETELY FROZEN, AGAIN!!! THIS IS COMPLETELY UNACCEPTABLE AND I PUT MYSELF AND MY DAUGHTER AT RISK EVERY TIME WE GET BEHIND THE WHEEL!!!