2018 Ford Escape
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,795 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Escape model years with reports.
Of the 2018 reports, 25 involved a crash and 5 involved a fire. 30 people were injured.
What owners report most often
Recalls and investigations
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsFeb 12, 2018
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the brake hoses, replacing any that are incorrect, free of charge. The recall is expected to begin March 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S04.
Campaign 18V104000 on NHTSA.gov
Air bags, side/windowDec 18, 2017
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
If the component detaches during deployment, it may enter the passenger compartment and be a projectile within the vehicle cabin, increasing the risk of injury.
Ford will notify owners, and dealers will replace the driver and passenger side curtain air bags, as necessary, free of charge. The recall is expected to begin January 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S44.
Campaign 17V803000 on NHTSA.gov
Representative owner complaints: engine
1,426 reports, newest first. Show all
Power train, Electrical system, Engine, Sep 1, 2020
RECURRENT PROBLEMS WITH COOLANT LEAKING. ENGINE REPLACED ONCE, NOW LEAKING AGAIN. RECURRENT PROBLEMS WITH THE SPARK PLUGS. CHECK ENGINE LIGHT IS ON, CAR SHAKES WHEN DRIVING, UNABLE TO DRIVE WITH AIR-CONDITIONING ON
Power train, Engine, Aug 27, 2020
AT 62,000 MILES TRANSMISSION HAD TO BE REPLACED AT MY EXPENSE NOW AT 75,000MILES MISFIRE ON CYLINDER 3 CODE P0203 STILL WAITING TO BE FIXED THEN OVER HEAT WARNING LIGHT WOULD COME ON AND THEN GO OFF WHILE DRIVING
Engine, Aug 19, 2020
WENT IN FOR RECALL OF POWERTRAIN CONTROL MODULE SOFTWARE TWEAK FIELD SERVICE ACTION # 19B37, THEY RAN AN ADD'L TEST AND NOW ARE REPLACING THE ENGINE NEXT WEEK. I MEAN, THANK YOU AND ALL, BUT THE CAR HAS BEEN FINE -- THERE GOES MY RESALE VALUE.
Power train, Vehicle speed control, Engine, Aug 11, 2020
ENGINE LONG BLOCK WAS REPLACED, FOLLOWED BY A FRONT MAIN SEAL FAILURE AND REPLACEMENT. AFTER PICKING UP VEHICLE FROM SERVICE, AFTER ABOUT 1000 MILES THE ENGINE LOST OIL A 3RD TIME AND CAR WENT INTO "LIMP MODE" AND GAVE A CEL.
Engine, Aug 6, 2020
WE PURCHASED OUR ESCAPE (NEW) FROM THE DEALER IN MARCH 2018. IN MARCH OF 2019, OUR CHECK ENGINE LIGHT KICKED ON (ENGINE HAD JUST OVER 12,000 MILES ON IT). CODE READER INDICATED A MISFIRE. WE TOOK IT TO THE DEALER AND THEY TOLD US THAT COOLANT WAS FOUND IN THE #2 CYLINDER AND THAT THE ENGINE NEEDED TO BE REPLACED. ENGINE WAS REPLACED UNDER WARRANTY AT NO COST TO US. IN JULY 2020, OUR ESCAPE STARTED EXHIBITING THE SAME PROBLEMS (ROUGH STARTS, LOW COOLANT IN OVERFLOW RESERVOIR). WE TOOK IT TO THE DEALER (THIS TIME THE CHECK ENGINE LIGHT DIDN'T KICK ON), AND THEY TOLD US COOLANT INTRUSION HAD HAPPENED AGAIN AND THAT THE ENGINE NEEDED TO BE REPLACED AS WELL AS THE TURBO CHARGER. ENGINE WAS REPLACED UNDER WARRANTY AT NO COST TO US. ENGINE HAD JUST OVER 24,000 MILES ON IT.
Engine, Aug 3, 2020
AT 62,000 THE ENGINE FAULT LIGHT CAME ON. I TOOK IT TO THE DEALERSHIP AND WAS TOLD IT WAS LEAKING COOLANT INTO THE CYLINDER HEAD AND I NEEDED A NEW ENGINE. MY CAR WAS JUST AT THE DEALERSHIP 3 WEEKS PRIOR WITH NO ISSUES NOTES. I TAKE MY CAR IN FOR WORK EVERY 3 MONTHS. WHEN I WAS TOLD I NEEDED A NEW ENGINE, I WAS TOLD THIS WAS A KNOWN PROBLEM WITH THE ENGINE.
Engine, Jul 28, 2020
WHILE OPERATING VEHICLE, GET OVERHEAT WARNING ON INFO CENTER. PARK VEHICLE WITHIN 5 MINUTES. CHECK LEVEL NEXT DAY, NO COOLANT IN RESERVOIR. ADD ALMOST ONE GALLON OF PREMIX COOLANT. NO SIGN OF COOLANT LEAK. TWENTY MINUTES LATER CHECK ENGINE LIGHT COME ON. CONTACT LOCAL DEALER, MADE APPOINTMENT NEARLY A WEEK LATER. IN THAT TIME CHECK ENGINE LIGHT CAME ON AND SECURED ONE MORE TIME. DIAGNOSTIC COMPUTER AT DEALERSHIP, TOLD THEM TO REPLACE SHORT BLOCK.
Power train, Engine, Jul 28, 2020
ENGINE FAILURE DUE TO COOLANT INTRUSION INTO THE NO. 2 CYLINDER RESULTED IN A COMPLETE ENGINE REPLACEMENT. AFTER TAKING 5 WEEKS TO REPAIR I PICKED UP THE VEHICLE ONLY TO HAVE THE TRANSMISSION FAIL AFTER DRIVING A COUPLE OF HUNDRED MILES.
Engine, Jul 15, 2020
FORD 2.0L ECOBOOST - COOLANT IN CYLINDERS, WHITE EXHAUST SMOKE AND ILLUMINATED MIL. PURCHASED 2018 2.0 TITANIUM FEB 2018. MARCH 2019, AT 29,000 MILES THE ENGINE FAILED , COOLANT IN CYLINDERS. WARRANTY WORK WAS PERFORMED UNDER TSB 19-2208 BY FORD DEALERSHIP. GREENWAY FORD ORLANDO. JUNE 2020 ,AT 62,000 MILES THE SAME REPAIRED ENGINE FAILED, COOLANT IN CYLINDERS. ENGINE TO BE REPAIRED UNDER TSB 19-2346 AT THE OWNER'S EXPENSE OF $8388 AT THE SAME FORD DEALERSHIP FORD KNOWS THERE ARE DESIGN DEFECTS IN THIS 2.0 ECOBOOST ENGINE. PROOF OF THAT IS THE SUPERSEDED TSB FROM JUST CHANGING THE CYLINDER HEAD ( TSB19-2208) TO CHANGING THE LONG BLOCK ( TSB 19-2346) . FORD DECLINED TWICE TO WARRANTY THE SECOND REPAIR AS THE VEHICLE WAS 2500 MILES OVER THE NEW CAR WARRANTY. ZERO SUPPORT. FORD WOULD NOT EVEN WARRANTY THE FIRST REPAIR WORK AFTER FAILING 14 MONTHS LATER.
Engine, Jun 25, 2020
COOLANT IS LEAKING INTO THE CYLINDERS OF THIS 1.5L ENGINE AND THE BLOCK MUST BE REPLACED. *TR
Engine, Jun 20, 2020
MY ENGINE LIGHT WENT ON MAY 27,2020: WE TOOK IT TO THE DEALER MAY 28,2020. THEY HAD TO CHECK A PRESSURE READING AND WOULDN'T KNOW THE RESULTS UNTIL MAY 29; 2020. THIS CAR HAS 29,491 MILES AND WE BOUGHT IT NEW. ON MAY 29 WE WERE TOLD WE WOULD NEED A NEW ENGINE. THEY DID PROVIDE A LOANER AND DID NOT KNOW HOW LONG IT WOULD TAKE TO REPAIR. UPON PICK UP WE DROVE IT SEVERAL BLOCKS AND THE ENGINE LIGHT CAME ON AGAIN AND WE WERE TOLD IT WAS A 'SENSITIVE' CLAMP AND WE WOULD HAVE TO WATCH IT. *TR
Power train, Engine, Jun 11, 2020
TL* THE CONTACT OWNS A 2018 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE HESITATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO MCCARTHY FORD (11400 S PULASKI RD, CHICAGO, IL 60655, 773-239-7900) TO BE DIAGNOSED. THE CONTACT STATED THAT AN UNKNOWN REPAIR WAS PERFORMED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED TO HAVE THE VEHICLE TAKEN TO ANOTHER DEALER TO BE DIAGNOSED AND REPAIRED. THE TRANSMISSION WAS REPAIRED BY THE OTHER DEALER HOWEVER, THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 7,000.
Engine, May 27, 2020
APPROX MAY 1ST MY CHECK ENGINE LIGHT CAME ON. I PROCEEDED TO THE NEAREST AUTO STORE AND CHECKED THE CODE. AT THAT TIME I PURCHASED AIR FILTERS AS WELL AND WENT HOME AND INSTALLED THE AIR FILTERS AND CHECKED ALL THE FLUIDS. LIGHT WENT OFF. MAY 15TH LIGHT COMES ON. I AM AN HOUR AWAY FROM THE DEALERSHIP SO I MAKE AN APPT TO BRING MY CAR TO THE LOCAL MECHANIC TO MAKE SURE AM SAFE TO DRIVE THIS AT ALL. BEFORE LEAVING MY HOUSE IN THE MAIL IS A LETTER FROM FORD STATING MY VEHICLE IS AT RISK OF HAVING COOLANT INTRUDE INTO THE ENGINE CYLINDER BORES. I CALL THE DEALERSHIP RIGHT THEN 5/15 AND GET A APPT FOR FIRST THING MONDAY AND AM TOLD THE ENGINE LIGHT IS NOT BLINKING YOUR FINE TO DRIVE. THAT EVENING MY HIGH TEMP LIGHT/PULL OVER LIGHT COMES ON. I WAIT AN HOUR AND GET HOME. THE NEXT MORNING I TRY TO START THE CAR AND CHECK AND SEE IF I CAN DRIVE IT OR WILL NEED A TOW TRUCK TO GET IT TO THE DEALERSHIP. HIGH TEMP LIGHT COMES ON AGAIN. I CHECK THE ENGINE AND FIND IN LESS THAN APPROX. 7 DAYS THE COOLANT IS EMPTY. I GET THE CAR TO THE MONDAY 8 AM APPT....FRIDAY THE 22ND THEY TELL ME YES THIS IS WHAT HAPPENED AND IT A KNOWN PROBLEM BUT IT WILL COST YOU 6K TO REPLACE THE SHORT BLOCK. IT IS NOW AT THE DEALERSHIP GETTING THE ENGINE REPLACED. I CALLED SEVERAL MECHANICS TO TRY AND GET QUOTES AND THEY SAID THEY WOULD NOT TOUCH THIS BECAUSE THEY ALL KNOW THIS IS A FORD PROBLEM WITH THIS ENGINE.*DT*JB
Engine, Apr 23, 2020
MILEAGE 18,895. ENGINE WAS SHUDDERING AFTER STARTING MORNINGS AND THEN WHILE DRIVING SLOWLY IN REVERSE AND FORWARD. SHUDDERING SUBSIDED AFTER DRIVING A SHORT TIME AT LOW SPEED. THIS OCCURRED 2-3 TIMES. ONE WEEK LATER ENGINE LIGHT WENT ON, BROUGHT IMMEDIATELY TO DEALER. THEY KEPT THE CAR FOR 3 WEEKS. REPLACED V BELT AND CRANK PULLEY. ENGINE LIGHT CONCERN P0302, NO COOLANT IN JUG COOLANT ON #2 NEC TO PERFORM TSB 20-2100. REMOVED ENGINE, TORE DOWN, BUILT UP SHORT BLOCK PUT IN CAR, FLUIDS FILLED AND CHECKED, ROAD TEST OK. ADDITIONALLY, THEY DID AN AC REPAIR AS THE AC WAS BLOWING WARM. TO MY KNOWLEDGE THERE IS NO OFFICIAL RECALL FOR THIS ENGINE FAULT AS I WASN'T NOTIFIED, NOR FOUND EVIDENCE OF IT ON THE INTERNET, HOWEVER AT THE DEALER THEY SAID THERE WAS A RECALL. THE VEHICLE WAS REPAIRED UNDER WARRANTY AND AT NO COST TO ME. I WAS PROVIDED A FREE LOANER VEHICLE THE ENTIRE TIME.
Engine, Mar 30, 2020
I RECEIVED NOTICE FROM FORD THAT IT MAY BE POSSIBLE FOR COOLANT TO INTRUDE INTO THE CYLINDER BORES. THEIR SOLUTION IS "CUSTOMER SATISFACTION PROGRAM 19B37," WHICH PRESCRIBES THE REPROGRAMMING OF THE POWERTRAIN CONTROL MODULE. THE LETTER NOTES THAT IF I PAID FOR REPAIRS INVOLVING THE ENGINE BLOCK ASSEMBLY AND/OR HEAD GASKET BEFORE THE DATE OF THIS LETTER (JAN. 2020) I AM ENTITLED TO A REFUND. I HAVE NOT YET HAD A PROBLEM. MY CONCERN IS THAT THE ONLY WAY TO REDUCE STRESS ON THE CYLINDER HEAD IS TO REDUCE ENGINE HORSEPOWER/TORQUE. I PURCHASED THE 4 WHEEL DRIVE MODEL WITH TOWING PACKAGE. WON'T THE REDUCTION IN POWER INVALIDATE THE TOW RATING? THE DEALER TOLD ME THIS IS A "SAFETY RECALL." YOU HAVE NO RECORD OF FORD INITIATING A RECALL. CAN ANYONE ASSURE ME THAT IF I AUTHORIZE THE SOFTWARE MANIPULATION THAT I WILL STILL HAVE A REASONABLY SAFE VEHICLE CAPABLE OF TOWING 2000 POUNDS? OR, HAS FORD DECIDED NOT TO REPLACE THE DEFECTIVE PART AND PUT THE LIABILITY ON ME DRIVE AN UNSAFE VEHICLE AND SAVE THEM THE EXPENSE OF A RECALL? ALSO, IT SEEMS TO ME THAT CHANGING THE VEHICLE'S ORIGINAL SPECS WOULD ALTER THE VEHICLE'S FUEL MILEAGE AND EMISSIONS CERTIFICATIONS.
Engine, Mar 19, 2020
I TOOK THE 2018 ESCAPE TO THE DEALERSHIP FOR REGULAR OIL CHANGE AND COOLANT CHECK AND ASKED THE DEALERSHIP TO FIND OUT WHY MY ENGINE LIGHT WAS ON. I WAS 223 MILE OVER MY 60,000 WARRANTEE. THE REPRESENTATIVE SAID THERE WAS ANTIFREEZE IN WITH MY PISTON AND THAT I NEEDED A NEW ENGINE. COME TO FIND OUT FROM THE MECHANIC, HE HAD 30 OTHER CARS IN FRONT OF ME TO WITH THE SAME PROBLEM. HE TOLD ME THAT I WOULD NEED TO CALL CUSTOMER SERVICE TO GET IT TAKEN CARE OF. HE ALSO TOLD ME THAT I NEED TO FILE A CLASS ACTION LAW SUIT AGAINST FORD IF THEY WOULDN'T HELP ME WITH THE 223 MILES OVER MY WARRANTEE IF THEY WONT HELP ME. I NEED THE CAR FOR WORK AND GETTING CHILDREN TO AND FROM SCHOOL. THEY SAID IT WOULD TAKE A MONTH TO GET IT FIXED. FORD IS WATCHING THIS PROBLEM BUT NEED TO MAKE GOOD OF THIS. FORD NEED TO MAKE A RECALL DUE TO ALL THE PROBLEMS WITH THIS MODEL. ALL THE REGULAR MAINTENANCE HAS BEEN THROUGH FORD DEALERSHIP.
Engine, Mar 3, 2020
CHECK ENGINE LIGHT WAS ON. TOOK RECALLED VEHICLE INTO COMPANY TO GET A NEW ENGINE REPLACED. THERE WAS A RECALL FOR COOLANT LEAKING INTO THE ENGINE. AFTER 2WEEKS I GOT THE VEHICLE BACK AND I KEPT SMELLING A STRONG BURNING ODOR SMELL COMING THROUGH THE VENTS. I IMMEDIATELY CALLED THE COMPANY TO RETURN THE VEHICLE FOR INSPECTION. AS OF RIGHT NOW, THEY STILL HAVE MY VEHICLE AS I'M DRIVING A RENTAL CAR.
Engine, Feb 28, 2020
THROTTLE ACTUATOR STUCK ISSUE. VEHICLE STARTED SHAKING WHILE IN MOTION AND STALLED, THE VEHICLE SHUT DOWN AND WOULD NOT START. CHECK ENGINE LIGHT CAME ON.
Power train, Vehicle speed control, Engine, Feb 6, 2020
I HAD NOTICED COOLANT DEPLETING FINALLY GOT RECALL. DEALER REPROGRAMS NOW ENGINE IS JUST REVVING AND LOOSES ALL POWER TO POWERTRAIN IN MULTIPLE SITUATION-3 FROM STOP, 4 WHILE GOING HIGHWAY SPEED WITH CONSTANT SPEED PRIOR EACH TIME THE ENGINE REV'S UP WHILE GIVING NO POWER. THEN WILL SPONTANEOUSLY RESOLVE WITHIN ABOUT 50FT THEN SEEMS FINE. I HAVE VIDEO OF THE CAR DOING THIS WHILE I WAS ATTEMPTING TO GET ON THE HIGHWAY. WE LOOKED AT OIL AND THERE IS MILK LOOKING RESIDUE. THE LOOSING POWER HAS ONLY HAPPENED SINCE REPROGRAM FOR RECALL AND NOW THE CAM SHAFT & HIGH PRESSURE FUEL PUMP ARE DESTROYED PER DEALER THIS IS MY ISSUE NOT RECALL RELATED. AGAIN THESE PROBLEMS HAVE ONLY STARTED WITHIN A WEEK OF THE RECALL REPROGRAMMING OF THE VEHICLE
Engine, Jan 2, 2020
WHILE DRIVING TO TOWN 16 OCT.18-CHECK ENGINE LIGHT CAME AND I TOOK THE CAR TO DEALER. CODE WAS 1136 AND I WAS TOLD THE LONG BLOCK WOULD NEED TO BE REPLACED. WORK WAS DONE AND CAR RETURNED 22 OCT.18.
Other or unspecified, Engine, Fuel/propulsion system, Dec 29, 2019, crash, fire
ON DECEMBER 26, 2019, ANOTHER OTHER VEHICLE HIT THIS 2018 FORD ESCAPE, SPINNING IT INTO ANOTHER VEHICLE. THIS ESCAPE CAUGHT ON FIRE AND WAS TOTALLY DESTROYED. ALL INVOLVED VEHICLES (ALL FORDS) WERE IN MOTION TRAVELING ABOUT 50 MPH. THIS ESCAPE WAS TRAVELING NORTH ON ROUTE 122 NEAR BURNT CHIMNEY, VA. THE OTHER TWO FORDS WERE TRAVELING SOUTH ON THIS TWO LANE ROAD.
Engine, Dec 26, 2019
ENGINE OVERHEAT LIGHT WOULD COME ON IMMEDIATELY UPON STARTING THE ENGINE AND WOULD REMAIN ON. CAR STALLED SEVERAL TIMES BUT I WAS ABLE TO START IT UP AGAIN AFTER A FEW MINUTES AND IT DROVE FINE. FINALLY, THE CAR COMPLETELY STALLED AND HAD TO BE TOWED TO A FORD DEALERSHIP. THE VEHICLE IS STILL UNDER WARRANTY BUT IT NEEDED A NEW ENGINE SHORT BLOCK AS THERE WAS A CRACK IN THE SHORT BLOCK, CAUSING COOLANT TO LEAK INTO THE CYLINDERS. THIS VEHICLE HAD 25,000 WHEN THIS OCCURRED AND HAD BEEN LEASED (NEW) FOR LESS THAN 1 YEAR. DEALERSHIP WAS BACKLOGGED WITH ENGINE REPAIRS ON FORD ESCAPES FROM VARIOUS MODEL YEARS. THE DEALERSHIP LISTED THE REPAIR THE PROBLEM AS "CYLINDER DECK SURFACE IMPERFECTION." MY VEHICLE WAS IN SERVICE FROM OCTOBER 29, 2019 TO DEC 16, 2019.
Engine, Fuel/propulsion system, Dec 16, 2019
ON MARCH 3, 2018, WE PURCHASED A 2018 FORD ESCAPE FROM DUVAL FORD IN JACKSONVILLE, FL. SOON AFTER THE PURCHASE, WE EXPERIENCED ISSUES WITH THE CAR STALLING AND JERKING WHEN APPLYING GAS. ALTHOUGH THE SITUATION ONLY OCCURS ON OCCASION, IT IS A DANGEROUS PROBLEM WHEN ACCELERATING INTO TRAFFIC. THE MAIN TIME THIS HAS HAPPENED IS DURING LONG TRIPS. WITH OUR TRAVEL SCHEDULE AND FAMILY OUT OF TOWN, WE NEED A RELIABLE VEHICLE TO SAFELY TRANSPORT US TO WHATEVER LOCATION WE CHOSE. WE CALLED TO REPORT THE ISSUE AND TRIED SOME OF THE TROUBLE SHOOTING EFFORTS EXPLAINED TO US VIA PHONE. THE ISSUE PERSISTED; THEREFORE, ON MAY 8, 2018 WE RETURNED THE VEHICLE TO THE SERVICE DEPARTMENT EXPLAINING DETAILS OF THE STRUGGLES PREVIOUSLY MENTIONED. WE ASKED THEM TO CHECK THE FUEL INJECTOR AND OTHER ENGINE MISFIRES. TWO DAYS LATER, THEY RETURNED THE CAR STATING THERE WERE NO ISSUES FOUND. THIS PROCESS HAS CONTINUED SEVERAL TIMES FROM APRIL 2018 UNTIL TODAY. OUR LAST ATTEMPT TO ALLOW DUVAL FORD SERVICE DEPARTMENT TO REPAIR THE ISSUE, WAS ON DECEMBER 5, 2019. WE TOOK THE CAR INTO THE SHOP, REPORTED IN DETAIL ABOUT THE ON-GOING ISSUE AND ASKED FOR THE OIL TO BE CHANGED. THE SERVICE DEPARTMENT HAD THE VEHICLE FOR 9 DAYS, DROVE IT 31 MILES, AND REPORTED THAT NO ISSUES WERE FOUND. DURING THE 9-DAY STAY, WE CALLED TO ASK ABOUT THE STATUS OF THE VEHICLE, ONLY TO BE TOLD THAT IT WAS BEING WORKED ON. ON SATURDAY, DECEMBER 14, 2019, AFTER A 9-DAY STAY IN THE SERVICE DEPARTMENT PARKING LOT, WE WENT TO RETRIEVE OUR VEHICLE ONLY TO FIND THAT THE OIL HAD NOT BEEN CHANGED AND NO ISSUE WAS RESOLVED WITH THE PROBLEM WE REPORTED.
Power train, Electrical system, Engine, Nov 26, 2019
THE VEHICLE WAS PURCHASED IN MAR/APR 2019 WITH 3000 MI. THE VEHICLE HAD ALL REGULAR MAINTENANCE CHECKS PRIOR TO THE 11/11/19 INCIDENT. THERE WERE NO VEHICLE ALERTS REGARDING COOLANT OR ENGINE OVERHEATING PRIOR TO THIS INCIDENT. AT 17349MI, THE VEHICLE WAS PARKED AFTER A 35MIN DRIVE ON THE TOLLWAY. THE VEHICLE HAD ONE COOLANT/HOT ENGINE WARNING AFTER THE VEHICLE HAD BEEN PARKED FOR 2.5HRS IN SUB-ZERO WEATHER. I TURNED OFF AND THEN ON AGAIN 5 MIN LATER. THIS TIME THE ENGINE SHUT ITSELF OFF IMMEDIATELY FOLLOWING THE KEY TURN.THE VEHICLE'S ENGINE "LOCKED UP" AND IS AT THE DEALERSHIP AWAITING REPAIR. I HAVE BEEN TOLD THIS REPAIR COULD TAKE 4-6 WEEKS BECAUSE ENGINES ARE ON BACK ORDER AND GENERALLY TAKE UP TO TWO WEEKS TO INSTALL. THE DEALERSHIP ALSO STATES THAT THERE WAS NO WAY THAT THIS REPAIR WOULD HAVE BEEN FOUND IN PREVIOUS MAINTENANCE CHECKS.
Engine, Nov 20, 2019
THE CAR BEGAN TO SHUTTER AND FELT AS IF IT WAS LOSING POWER. THE ENGINE LIGHT DID COME ON AND I TRIED TO GET TO THE SHOULDER OF THE HIGHWAY, BUT THE ENGINE LIGHT TURNED OFF AND THE CAR BEGAN TO FUNCTION AS NORMAL. I MADE AN APPOINTMENT THE NEXT BUSINESS DAY WITH NO CONCERNS FROM THE SERVICE REP STATING IT WAS MOST LIKELY FROM THE WEATHER CHANGE AND SCHEDULED ME IN FOR 5 DAYS LATER. I CONTINUED DRIVING THE CAR WITH NO KNOWN PROBLEMS OR IDENTIFYING LIGHTS THAT A PROBLEM EXISTS. AFTER ABOUT 5-7 HRS AFTER DROPPING OFF I WAS TOLD BY THE SERVICE REP THAT THE 1.5 ECHO BOOST ENGINE IS LOSING COOLANT THROUGH THE MOTOR AND THE SHORT BLOCK IS TO BE REPLACED. AS WELL AS STATING THAT THIS PROBLEM IS ON AN INTERNAL WATCH LIST FROM FORD. I HAVE HIGH CONCERNS THAT I CONTINUED TO DRIVE MY 18-MONTH-OLD CAR (PURCHASED NEW IN MAY 2018) WITH MY CHILDREN AS WELL AS TO/FROM WORK WITHOUT THE ENGINE LIGHT OR ANY KNOWN IDENTIFIER THAT A PROBLEM CONTINUED. MY MAIN DRIVING EVERYDAY CONSIST OF HIGHWAY DRIVING AND THIS PROBLEM COULD OF CAUSED A BAD MISHAP NOT ONLY FOR MY FAMILY, BUT ANYONE AROUND ME ON THE HIGHWAY.