2020 Ford Escape
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,531 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Escape model years with reports.
Of the 2020 reports, 20 involved a crash and 4 involved a fire. 28 people were injured.
What owners report most often
Recalls and investigations
Back over prevention, softwareMar 3, 2026
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape, Lincoln Corsair, 2020-2024 Lincoln Aviator, and Explorer vehicles. The image on the center display may flip or invert, resulting in an incorrectly displayed rearview image when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
An incorrectly displayed rearview image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will update the accessory protocol interface module (APIM) software, free of charge. Owner notification letters were mailed June 23, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C11. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 5, 2026.
Campaign 26V123000 on NHTSA.gov
Visibility, windshield wiper/washer, motorMar 3, 2026
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer, Escape, Lincoln Aviator, and Lincoln Corsair vehicles. The windshield wiper motor may fail and prevent the windshield wipers from operating properly.
Windshield wipers that fail to operate properly can reduce visibility, increasing the risk of a crash.
Dealers will inspect and replace the front wiper motors as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed April 2, 2026. Additional letters will be sent once the final remedy is available, anticipated in October 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S14. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 4, 2026.
Campaign 26V117000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsDec 1, 2025
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2025 Escape vehicles. The liftgate hinge covers may not be properly secured and detach from the vehicle.
A detached liftgate hinge cover can create a distraction or a road hazard, increasing the risk of a crash.
Dealers will inspect and reinstall, or replace any missing liftgate hinge covers as necessary, free of charge. Owner notification letters were mailed June 3, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SD6. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 3, 2025.
Campaign 25V829000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, padsOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2020 Escape vehicles. The rear brake pads may have been manufactured incorrectly, which can reduce brake function in the event of a brake booster malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Reduced brake function can require the driver to apply more brake pedal force, and the distance required to stop the vehicle may be extended, increasing the risk of a crash.
Dealers will replace the front brake pads, free of charge. Owner notification letters were mailed on November 5, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21C31. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 13, 2025. This recall is an expansion of NHTSA recall number 21V922.
Campaign 25V693000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Fuel system, gasoline, fuel injection systemJul 11, 2025
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco Sport and 2020-2022 Escape vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.
Dealers will update the engine control software. In addition, dealers will replace the high-pressure fuel rail assembly and fuel injectors, free of charge. As an interim repair, dealers will update the engine control software, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed August 29, 2025. Second letters will be sent once the final remedy is available, anticipated in July 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S76. This recall expands and replaces previous recall numbers 22V-859, 24V187, and 25V165. Vehicles previously remedied under 22V-859, 24V187, and 25V165 will need to have the new final remedy performed once it is available.
Campaign 25V467000 on NHTSA.gov
Back over prevention, softwareJun 27, 2025
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Campaign 25V442000 on NHTSA.gov
EngineMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2021-2023 Corsair, and 2022-2023 Maverick vehicles equipped with 2.5L HEV or PHEV engines that were repaired incorrectly under recall 23V380. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
An engine compartment fire increases the risk of injury.
Owners are advised to park and shut off the engine as quickly as possible if they hear unexpected engine noises, notice a reduction in vehicle power, or see smoke. Dealers will update the powertrain control module software, free of charge. Owner notification letters were mailed June 27, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S54.
Campaign 25V345000 on NHTSA.gov
Fuel system, gasoline, fuel injection systemMar 14, 2025
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2021-2023 Bronco Sport vehicles previously repaired incorrectly under recall numbers 22V-859 or 24V-187. A fuel injector may crack and leak fuel inside the engine compartment.
A fuel leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed April 22, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S21.
Campaign 25V165000 on NHTSA.gov
Electrical system, propulsion system, traction battery, management system/energy control module (bms/becm)Dec 20, 2024
Ford Motor Company (Ford) is recalling certain 2020-2024 Ford Escape, and 2021-2024 Lincoln Corsair vehicles. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
Battery failure can cause a loss of drive power, increasing the risk of a crash. Battery failure can also increase the risk of a fire.
Owners are advised not to charge battery till the remedy has been completed. Dealers will perform a battery energy control module (BECM) software update, and replace the high voltage battery pack, as necessary, free of charge. Owner notification letters were mailed on May 30, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S79.
Campaign 24V954000 on NHTSA.gov
Equipment, other, labelsNov 8, 2024
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.
Campaign 24V852000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)May 10, 2024
Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick, 2020-2022 Escape, and 2021-2022 Lincoln Corsair vehicles. The Hybrid Powertrain Control Module (HPCM) software may cause the vehicle to shift into neutral unexpectedly, causing a loss of drive power.
A loss of drive power increases the risk of a crash.
Dealers will update the HPCM software, free of charge. Owner notification letters were mailed May 22, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S33.
Campaign 24V330000 on NHTSA.gov
EngineMay 26, 2023
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2022-2023 Maverick, and 2021-2023 Corsair vehicles equipped with 2.5L HEV or PHEV engines. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
An engine compartment fire increases the risk of injury.
Owners are advised to park and shut off the engine as quickly as possible if they hear unexpected engine noises, notice a reduction in vehicle power, or see smoke. Dealers will replace the engine long-block in 2023 Escape and Corsair vehicles. For the other vehicles, dealers will update the powertrain control module software. If a connecting rod bearing failure is detected, dealers will replace the engine long-block. All inspections and repairs will be performed free of charge. Owner notification letters were mailed on June 14, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S27. This recall expands and replaces recall number 22V-484. Vehicles previously repaired under 22V-484 will need to have the new remedy completed.
Campaign 23V380000 on NHTSA.gov
Fuel system, gasoline, fuel injection systemNov 18, 2022
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape and 2021-2023 Bronco Sport vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
A fuel leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.
Dealers will update the engine control software to include fuel injector leak detection and install a drain tube, free of charge. Interim owner notification letters informing owners of the safety risk were mailed January 9, 2023. Remedy parts are expected to be available in 1st Quarter of 2023. Owner notification letters were mailed February 28, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S73. This recall includes all vehicles previously recalled under 22V-191. Vehicles previously remedied under 22V-191 will need to have the new remedy performed.
Campaign 22V859000 on NHTSA.gov
Engine and engine coolingJul 7, 2022
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape, 2021-2022 Lincoln Corsair, and 2022 Maverick vehicles equipped with 2.5L HEV or PHEV engines. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
An engine compartment fire increases the risk of injury.
Owners are advised to park and shut off the engine as quickly as possible if they hear unexpected engine noises, notice a reduction in vehicle power, or see smoke. Dealers will modify the under engine shield and active grille shutter, free of charge. Owner notification letters were mailed August 19, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S47.
Campaign 22V484000 on NHTSA.gov
Electrical system, propulsion system, traction batteryMay 13, 2022
Ford Motor Company (Ford) is recalling certain 2020 Escape and 2021 Lincoln Corsair vehicles equipped with 2.5L hybrid powertrains. Insufficient welds inside the high voltage battery may fail, resulting in a loss of drive power.
A loss of drive power increases the risk of a crash.
Dealers will replace the high voltage battery, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed on July 12, 2022. Owner notification letters were mailed August 8, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S33.
Campaign 22V331000 on NHTSA.gov
Engine and engine cooling, engine, oil/lubricationMar 25, 2022
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2021-2022 Bronco Sport vehicles equipped with 1.5L engines. The engine oil separator housing may crack and develop an oil leak.
An oil leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.
Dealers will inspect the oil separator for damage or oil leaks, and replace the oil separator and seals, as necessary, free of charge. Owner notification letters were mailed April 18, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S21.
Campaign 22V191000 on NHTSA.gov
Power train, driveline, driveshaftJan 15, 2021
Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
If the rear drive unit seizes, there may be a loss of drive and/or a loss of vehicle control, increasing the risk of a crash.
Ford will notify owners, and dealers will check the rear drive unit lubricant level. Axles found to have lubricant at the minimum level will be filled to the full level. Axles found to be below the minimum lubricant fill level will be replaced, free of charge. This recall began March 12, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S02.
Campaign 21V011000 on NHTSA.gov
Electrical system, body control module/bcmOct 15, 2020
Ford Motor Company (Ford) is recalling certain 2020 Escape vehicles equipped with a key-start ignition system. The Body Control Module (BCM) intermittently may not pick up the signal from the rear Tire Pressure Monitoring System (TPMS) sensors or the Remote Key Fob. In the event of a low tire pressure condition, the TPMS system may not provide an adequate warning.
Low tire pressure may lead to poor vehicle handling and a possible loss of vehicle control, increasing the risk of crash.
Ford will notify owners, and dealers will replace the BCM, free of charge. Owners are advised that two key fobs are required for the repair to be completed. The recall began December 1, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S59.
Campaign 20V635000 on NHTSA.gov
Back over prevention, sensing system, cameraSep 23, 2020
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Reduced rearward visibility can increase the risk of a crash.
Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owner notification letters were mailed on February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.
Campaign 20V575000 on NHTSA.gov
Power train, automatic transmissionSep 10, 2020
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Missing or loose bolts on the start stop accumulator endcap could result in a transmission fluid leak and may progress to a loss of transmission function. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
Ford will notify owners, and dealers will replace the start/stop accumulator, free of charge. The recall began September 23, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S49.
Campaign 20V550000 on NHTSA.gov
Air bags, side/windowJul 17, 2020
Ford Motor Company (Ford) is recalling certain 2020 Escape and Transit vehicles. The affected vehicles may have an improperly crimped diffuser in the side curtain air bags which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the curtain air bag may not inflate properly, increasing the risk of injury.
Ford will notify owners, and dealers will replace the side curtain air bag modules, free of charge. An interim letter notifying owners of the safety risk was mailed August 3, 2020. The recall began January 11, 2021. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 20S35.
Campaign 20V415000 on NHTSA.gov
Seats, front assembly, reclinerAug 28, 2019
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.
Campaign 19V633000 on NHTSA.gov
Representative owner complaints: other or unspecified
307 reports, newest first. Show all
Vehicle speed control, Other or unspecified, Forward collision avoidance, Apr 15, 2025
I was driving to work like normal this morning when an error message popped up that stated my All Wheel Drive had been turned off. It then gave another error message stating my hill parking assist had been turned off, and my cruise control is no longer functioning. Due to this I feel unsafe driving. This has happened to many other friends and family members that have owned this vehicle.
Other or unspecified, Apr 11, 2025
Ford had issued a customer satisfaction program recall on 2020 and 2021 Escape doors. On my 2020 escape se the driver side spot welds on the door attachment point are failing. The door no longer opens all the way and causing a loud popping sound when in use. My driver window no longer goes up or down as a result of the loose arm inside the door. My dealership ordered the door replacement back in January and no doors have been shipped by ford and no response is being given to the dealers as to an estimated time of delivery or notice there is a shortage. I contacted Ford Customer Service and was told my case has been escalated for faster resolution at the start of March and to expect a phone call about the case. I have heard nothing from Ford since and my dealer is at a loss of what to do because they have multiple customers in the same situation. I’m paying $550 a month for this vehicle and I’m struggling to get into it.
Other or unspecified, Mar 15, 2025
Doors are breaking off of car.
Other or unspecified, Mar 11, 2025
Door Hinge on drivers side door is broken. Making loud popping noises and now cannot roll my window down. Door changes plane when opening or closing and pops loudly. Afraid it is going to fall off
Other or unspecified, Mar 6, 2025
I have a door bracket that has broke. I contacted my Ford Dealer in early September roughly. A door was supposedly ordered. I still have not received a replacement door. I've been in contact with other Ford Escape owners in the same situation. Many go back to August and further back. Ford has not issued any ETA on when our door replacements will be delivered. All contact with my Ford dealer has resulted in "your door is on order, we don't know when it'll arrive". I addition to having a hard to open/close door, I also cannot fully open my drivers window. If I lower the window, it will hit the unsecured bracket that is flopping around inside the door. I'm concerned if I should lower the window, it'll break it. This is a part of this issue. [XXX] Ford has been dragging their feet on issue doors to customers in a timely manner. And yet Ford is continuing to manufacture new Ford Escapes with updated doors. Obviously not allocating any of the doors to repair the broken customer doors. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Other or unspecified, Engine, Feb 20, 2025
We had the car brand new and transmission with two weeks wouldn’t go in reverse. Then the door was stuck OPEN and we shut it now we can roll the window down FORD says we’re not covered it’s a new door!
Other or unspecified, Back over prevention, Forward collision avoidance, Feb 6, 2025
I had warning lights flashing on my dashboard continuously "parking assist off" "AWD off" "Collison Assist Off" I could not change my car over to snow, ice, or deep snow it all showed not available. This happened 3 or 4 days before I took it back to the dealership. I researched online and found out there were a lot of complaints about the 2020 Ford Escape 2.0 Titanium which is what my car is. I also seen where people were talking about a class action lawsuit due to the low miles on their cars and this happening. My car only has 31,000 miles. I took my car to the shop I had an appointment and they told me the ADM Module was bad. This is the same thing everyone online complained about. This is costing me $1100.00 to replace. I did not have any AWD traction this was useless. I read that someone said the recall should be expanded. Which tells me there was a recall at one point for this problem.
Other or unspecified, Forward collision avoidance, Jan 31, 2025
Receiving multiple errors and Ford determined it is the AWD module that needs to be replaced. However, they say my vehicle is not included in the recall based on vehicle identification number.
Other or unspecified, Jan 28, 2025
The driver's side door is broken. Makes an awful creaking noise when opened or closed. Cannot not roll down the window. Took it to a dealership and they confirmed there is an issue with the doors on this model. They have ordered the part (3 months ago) but it has been on back order so obviously there is an issue.
Other or unspecified, Jan 23, 2025
All wheel drive module not working on 2020 Ford Escape with 25,600 miles.
Other or unspecified, Jan 8, 2025
The sunroof headliner came separated from a component and the entire headliner fell.. hitting my child and not allowing me to visibly see while on the interstate. My entire vision behind me was impacted. I had to pull over and eventually just let the whole shade get stuck on the roller in the back section of the sunroof.
Other or unspecified, Nov 25, 2024
I have 2 recalls on my vehicle and every time I tried to schedule the service I was told that they couldn’t because the parts were on back order and they didn’t know when they could get them in. It’s been 2 years.
Power train, Electrical system, Other or unspecified, Nov 1, 2024
AWD Module failure
Other or unspecified, Oct 24, 2024
I have a vista panoramic sun roof. There is a plastic decorative piece that covers the area between the normal sunroof and the expanded sunroof... That is only held in place with dbl sided tape. that piece came undone and I tried to open the shade and it apparently got caught on this decorative piece. and broke the hade mechanism. This is a completely stupid way of attching the decorative piece and when it loosens can cause major problems with the shade....and ford wants over 2000 dollars to fix it..... I have researched this and notice it happens to alot of these models with this roof shade design....ford needs to recall this design and be willing to fix these problems free of charge.... This is not a owner malfunction but a design flaw. customers should not have to pay to fix it.
Other or unspecified, Oct 22, 2024
-Front drivers side door started making a noise when opening and closing and within a week of using it as normal it would not close. -Structural integrity of the door is compromised -Yes - reproduced and confirmed by a Ford dealer that the door needs to be replaced and that the cracks are "excessive" -No - vehicle or component has not been inspected by the manufacturer, police, insurance representative or others -No - there were no warning lamps, messages or other symptoms of the problem prior to the failure. Started [XXX] - door was not used for 8 days as car was out of the country. Once the car back in the U.S. started using the door on 9.8.24 and failed to close on [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Other or unspecified, Oct 22, 2024
AWD module failed at 20000 miles
Other or unspecified, Sep 14, 2024
WHEN THE SUN/MOON ROOF WAS OPENED A METAL PIECE HOLDING IT TOGETHER FELL OFF.IT WEIGHS A COUPLE POUNDS AND CAN COME FORWARD AND HIT SOMEONE, DRIVER INCLUDED.. IT WAS HELD ON BY DOUBLE SIDED TAPE. WE CHECKED YOU TUBE AND SAW OTHERS FROM 2020 TO 2023 ARE ALSO HAVING THIS HAPPEN IT CANNOT BE REPAIRED BY THE OWNER. FORD SAID IT CAN BE FIXED FOR $1300-1500.
Other or unspecified, Sep 14, 2024
The front driver door was making loud popping sounds and the hinge fell off the door!!
Other or unspecified, Sep 4, 2024
Internal malfunction in all wheel drive module AWD Fault Service Maintenance required
Other or unspecified, Aug 29, 2024
Received customer satisfaction bulletin 23B56. Door reinforcement can crack and door pulls away from car Salinas Valley Ford had my car for 6 weeks. Claims they have no ETA on door arrival Won’t pay for rental car any longer. Wants me to drive unsafe car until they get new door whenever that may be This is a safety issue. I can hardly get in or out of car. They know it’s a bad door otherwise they would not have ordered a new door and would have just replaced the welds Can this agency help
Other or unspecified, Aug 9, 2024
This is a safety issue that can occur without warning and a repeated failure, Ford repairs were not effective. The trim piece that goes in between the big and small parts of the glass on the sunroof keeps falling off and has caused over $500 in repairs because it jammed and broke the $15 rail clips that are not covered under the warranty. The cover is the width of the roof and is a cosmetic cap that is insufficiently attached with six double sided sticky squares that do not withstand heat/cold variations. This failure is not related to abuse or wear and tear. It is a cap that once it fails can fall on the driver or passenger if the roof is open or it will jam the sunroof cover and destroy the $15 guide clips attaching the cover to parallel rails. This failure occured at around 30,000 before it was repaired at 32,000 miles in May 2024 and has failed again in July 2024. This is a design failure that is not covered under warranty and owners are subject to expensive repairs for a known and predictable failure due to the insufficient attachment method for something that should never have to be removed.
Other or unspecified, Visibility/wiper, Jun 18, 2024
1.) My backup camera has failed, and it is static and then continues today will not display and shows black. I can no longer use it or see out of it for backup purposes. 2.) I use my back up camera everyday as I live in a busy city and use it when parking and to assist me when there is a lot happening with parking on the side of the road and entering and exiting parking spots. 3.) Yes, I had it checked by a ford dealer, and they stated other vehicles were having this issue and it was odd mine had not been recalled. 4.) No my vehicle has not been inspected by anyone other than the warranty holder I have as well as the ford dealership. 5.) No everything was working fine and then the next time I turned my vehicle on the backup camera was no longer of use.
Other or unspecified, Jun 13, 2024
I started getting warning lights that stated I was having issues with my AWS and hill assist systems. Ford is telling me that I need a new AWD module installed for $770. The car only has 51,000 miles on it and there are numerous reports on the internet with people having the same issue.
Power train, Other or unspecified, Jun 10, 2024
last year in the summer of 2023 I first experienced my 2020 Ford Escape not being able to shift from park to reverse, neutral, or drive. It was a very hot day and my car had sat idle for 8 hours in the sun while I was working. I got into my vehicle and started the car. I tried to turn the dial type shifter to drive and it was locked. I immediately looked online on my phone to see if this was something like turning the wheel one way and then the other and it would unlock. I found some people said to press on the brake and release because maybe it had not completely disengaged when the vehicle was turned off, but that did not work. I then found something else that said to to engage the parking brake and then disengage, that did not work either. Now while stuck in the parking lot alone since all have left and I could not move, a client of the agency I work at, starts banging on my window and screaming at me. Luckily security was still inside and came out to assist me, but it could have gotten ugly because my car that is now only 4 years old, but was 3 years old then, won't function properly. I called the Ford Dealership I deal with, and they tell me that they have never heard of this problem. All the while I am sitting in the car now with the AC on, because it is so hot, and now my car shifts into gear when I try after 10-20 minutes. I found a forum where many people have had this issue and yet, Ford still tells me they have no idea what this is. Now this summer 2024 I have had this issue multiple days in row when it is hot and my car has sat for hours. I again called my local dealership and they still say that they have never heard of this issue and told me to have my car towed to the service center. And yet here is this [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Other or unspecified, May 27, 2024
Driver door will not close properly making popping sounds when closing driver window also does not roll down