2021 Ford Escape
Problems, recalls and owner-reported issues
Structure is the leading concern among 348 owner complaints filed for this model year. This is the 21st highest complaint count among 26 Escape model years with reports.
Of the 2021 reports, 9 involved a crash and 9 involved a fire. 5 people were injured.
What owners report most often
Recalls and investigations
Back over prevention, softwareMar 3, 2026
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape, Lincoln Corsair, 2020-2024 Lincoln Aviator, and Explorer vehicles. The image on the center display may flip or invert, resulting in an incorrectly displayed rearview image when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
An incorrectly displayed rearview image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will update the accessory protocol interface module (APIM) software, free of charge. Owner notification letters were mailed June 23, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C11. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 5, 2026.
Campaign 26V123000 on NHTSA.gov
Visibility, windshield wiper/washer, motorMar 3, 2026
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer, Escape, Lincoln Aviator, and Lincoln Corsair vehicles. The windshield wiper motor may fail and prevent the windshield wipers from operating properly.
Windshield wipers that fail to operate properly can reduce visibility, increasing the risk of a crash.
Dealers will inspect and replace the front wiper motors as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed April 2, 2026. Additional letters will be sent once the final remedy is available, anticipated in October 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S14. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 4, 2026.
Campaign 26V117000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsDec 1, 2025
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2025 Escape vehicles. The liftgate hinge covers may not be properly secured and detach from the vehicle.
A detached liftgate hinge cover can create a distraction or a road hazard, increasing the risk of a crash.
Dealers will inspect and reinstall, or replace any missing liftgate hinge covers as necessary, free of charge. Owner notification letters were mailed June 3, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SD6. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 3, 2025.
Campaign 25V829000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Fuel system, gasoline, fuel injection systemJul 11, 2025
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco Sport and 2020-2022 Escape vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.
Dealers will update the engine control software. In addition, dealers will replace the high-pressure fuel rail assembly and fuel injectors, free of charge. As an interim repair, dealers will update the engine control software, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed August 29, 2025. Second letters will be sent once the final remedy is available, anticipated in July 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S76. This recall expands and replaces previous recall numbers 22V-859, 24V187, and 25V165. Vehicles previously remedied under 22V-859, 24V187, and 25V165 will need to have the new final remedy performed once it is available.
Campaign 25V467000 on NHTSA.gov
Back over prevention, softwareJun 27, 2025
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Campaign 25V442000 on NHTSA.gov
EngineMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2021-2023 Corsair, and 2022-2023 Maverick vehicles equipped with 2.5L HEV or PHEV engines that were repaired incorrectly under recall 23V380. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
An engine compartment fire increases the risk of injury.
Owners are advised to park and shut off the engine as quickly as possible if they hear unexpected engine noises, notice a reduction in vehicle power, or see smoke. Dealers will update the powertrain control module software, free of charge. Owner notification letters were mailed June 27, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S54.
Campaign 25V345000 on NHTSA.gov
Fuel system, gasoline, fuel injection systemMar 14, 2025
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2021-2023 Bronco Sport vehicles previously repaired incorrectly under recall numbers 22V-859 or 24V-187. A fuel injector may crack and leak fuel inside the engine compartment.
A fuel leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed April 22, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S21.
Campaign 25V165000 on NHTSA.gov
Electrical system, propulsion system, traction battery, management system/energy control module (bms/becm)Dec 20, 2024
Ford Motor Company (Ford) is recalling certain 2020-2024 Ford Escape, and 2021-2024 Lincoln Corsair vehicles. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
Battery failure can cause a loss of drive power, increasing the risk of a crash. Battery failure can also increase the risk of a fire.
Owners are advised not to charge battery till the remedy has been completed. Dealers will perform a battery energy control module (BECM) software update, and replace the high voltage battery pack, as necessary, free of charge. Owner notification letters were mailed on May 30, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S79.
Campaign 24V954000 on NHTSA.gov
Equipment, other, labelsNov 8, 2024
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.
Campaign 24V852000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)May 10, 2024
Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick, 2020-2022 Escape, and 2021-2022 Lincoln Corsair vehicles. The Hybrid Powertrain Control Module (HPCM) software may cause the vehicle to shift into neutral unexpectedly, causing a loss of drive power.
A loss of drive power increases the risk of a crash.
Dealers will update the HPCM software, free of charge. Owner notification letters were mailed May 22, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S33.
Campaign 24V330000 on NHTSA.gov
EngineMay 26, 2023
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2022-2023 Maverick, and 2021-2023 Corsair vehicles equipped with 2.5L HEV or PHEV engines. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
An engine compartment fire increases the risk of injury.
Owners are advised to park and shut off the engine as quickly as possible if they hear unexpected engine noises, notice a reduction in vehicle power, or see smoke. Dealers will replace the engine long-block in 2023 Escape and Corsair vehicles. For the other vehicles, dealers will update the powertrain control module software. If a connecting rod bearing failure is detected, dealers will replace the engine long-block. All inspections and repairs will be performed free of charge. Owner notification letters were mailed on June 14, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S27. This recall expands and replaces recall number 22V-484. Vehicles previously repaired under 22V-484 will need to have the new remedy completed.
Campaign 23V380000 on NHTSA.gov
Fuel system, gasoline, fuel injection systemNov 18, 2022
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape and 2021-2023 Bronco Sport vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
A fuel leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.
Dealers will update the engine control software to include fuel injector leak detection and install a drain tube, free of charge. Interim owner notification letters informing owners of the safety risk were mailed January 9, 2023. Remedy parts are expected to be available in 1st Quarter of 2023. Owner notification letters were mailed February 28, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S73. This recall includes all vehicles previously recalled under 22V-191. Vehicles previously remedied under 22V-191 will need to have the new remedy performed.
Campaign 22V859000 on NHTSA.gov
Engine and engine coolingJul 7, 2022
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape, 2021-2022 Lincoln Corsair, and 2022 Maverick vehicles equipped with 2.5L HEV or PHEV engines. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
An engine compartment fire increases the risk of injury.
Owners are advised to park and shut off the engine as quickly as possible if they hear unexpected engine noises, notice a reduction in vehicle power, or see smoke. Dealers will modify the under engine shield and active grille shutter, free of charge. Owner notification letters were mailed August 19, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S47.
Campaign 22V484000 on NHTSA.gov
Engine and engine cooling, engine, oil/lubricationMar 25, 2022
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2021-2022 Bronco Sport vehicles equipped with 1.5L engines. The engine oil separator housing may crack and develop an oil leak.
An oil leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.
Dealers will inspect the oil separator for damage or oil leaks, and replace the oil separator and seals, as necessary, free of charge. Owner notification letters were mailed April 18, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S21.
Campaign 22V191000 on NHTSA.gov
Electrical system, propulsion system, traction batteryMar 11, 2022
Ford Motor Company (Ford) is recalling certain 2022 Corsair and 2021-2022 Escape vehicles equipped with a 2.5L Hybrid powertrain. The high voltage battery may fail, resulting in a sudden loss of drive power.
A sudden loss of drive power increases the risk of a crash.
Dealers will replace the high voltage battery, free of charge. Owner notification letters were mailed March 28, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S48.
Campaign 22V149000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperNov 23, 2021
Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco Sport and Escape vehicles. The rear brake linings may have been manufactured incorrectly, which can affect braking performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
During certain situations, the driver may have to apply more brake pedal force, and the distance required to stop the vehicle may be extended, increasing the risk of a crash.
Dealers will replace the front brake pads, free of charge. Owner notification letters were mailed August 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21C31.
Campaign 21V922000 on NHTSA.gov
Electrical system, propulsion system, traction batteryNov 10, 2021
Ford Motor Company (Ford) is recalling one 2021 Escape vehicle equipped with a 2.5L hybrid powertrain. The high voltage battery may fail, resulting in a sudden loss of drive power.
A sudden loss of drive power increases the risk of a crash.
A dealer will replace the high voltage battery, free of charge. The owner notification letters were mailed December 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S48.
Campaign 21V869000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pump, control/drive moduleAug 10, 2021
Ford Motor Company (Ford) is recalling certain 2021 Escape, Lincoln Corsair, and 2021-2022 Bronco Sport vehicles. The fuel delivery module may leak inside the fuel tank, causing low fuel pressure which could result in an engine stall.
An engine stall increases the risk of a crash.
Dealers will replace the fuel delivery module, free of charge. Interim notification letters (remedy not available) were mailed on September 30, 2021. Owner notification letters were mailed on December 14, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S38.
Campaign 21V625000 on NHTSA.gov
Representative owner complaints: service brakes
49 reports, newest first. Show all
Visibility, Seat belts, Service brakes, Jul 9, 2026
See attached document for complaint.
Electrical system, Service brakes, Fuel/propulsion system, May 3, 2026
I am filing this safety complaint on behalf of myself and my wife, [XXX] , the primary driver of our 2021 Ford Escape PHEV, with active under Recall 25SC4 (no remedy available). The vehicle has experienced 8+ sudden complete shutdowns during normal driving since February 2026, always during EV-to-hybrid mode transition, always without prior warning. The only warning is a brief sound like air escaping immediately before shutdown. At shutdown: engine cuts completely, steering wheel locks rigid and cannot be turned, brake pedal locks hard and cannot be depressed, gear selector locks in Drive and cannot be changed. The driver has zero ability to steer, brake, or move the vehicle. Must activate hazards and wait 1-5 minutes for restart while immobilized in an active traffic lane. Incidents occurred: (1) February 2026: multiple times, dealer retained vehicle 5 days, found nothing. (2) Early April 2026: multiple times, including one witnessed by a police officer who directed traffic around immobilized vehicle. Dealer kept 3 days, blamed the original Ford-supplied charger. Replacement did not fix defect. (3) May 1, 2026: 4 times in one day with my wife only in the car, including on the Dolphin [XXX] near Miami Int [XXX] 3:30PM Friday rush hour, with our [XXX] child in the vehicle on thr [XXX] r occasions. Ford's own recall documentation states steering and braking remain functional during shutdown. This is directly contradicted by our firsthand experience. Both are completely inoperable. Dealer on second attempt blamed original Ford-supplied charger — replacement did not resolve defect. This vehicle is subject to active class action [XXX] et al. v. Ford Motor Company (Case XXX). Formal warranty demand letter sent to Ford Motor Company via certified mail under Magnuson-Moss Warranty Act simultaneously with this complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Service brakes, Nov 11, 2025
When putting the car in reverse the brakes make an awful Screaming noise. It sounds like they are not releasing. Then when you go in drive and want to stop it doesn't want to. It is not all the time but more so then not.
Service brakes, Sep 15, 2025
The contact owns a 2021 Ford Escape. The contact stated that while shifted into reverse and depressing the brake pedal and attempting to slow down, there was an abnormal sound coming from the rear wheels. No warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed with asbestos in the brake fuse. The vehicle was repaired; however, the failure progressed. The manufacturer was not made aware of the failure. The failure mileage was unavailable.
Exterior lighting, Service brakes, Aug 11, 2025
1 Brakes are making noise all times when in slow motion the brake paddle depressed ether is moving forward or reversing the repairs did not fix the problem. 1. Left Taillight show the when the vehicle is expose to water from rain or washed, evaporation and condensation will occur creating a film of running down inside of the assembled taillight and will last for days sometimes. That also cause the dimming of the light from the brakes and from turning light. As driver I am concerned that the dimming of the light can become a safety issue when in transit for diminishing of visibility for other drivers behind of this vehicle.
Service brakes, Hydraulic, Jul 18, 2025
The contact owns a 2021 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. Additionally, the contact stated that when the brake pedal was depressed, the vehicle failed to stop as intended. The contact stated that there was a delay prior to the vehicle stopping. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with rear braking system failure. The contact was informed that the rear braking system needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.
Service brakes, Jan 4, 2025
I have had a problem with a loud moaning noise from the brakes when placing the car in reverse. I have reported this and had my car into the Ford dealer on the following occasions: December 28, 2022, November 24, 2023, March 5, 2024, June 6, 2024 and October 16, 2024 The dealer is Tasca Ford at 900 Central Park Ave in Yonkers, N.Y 914-377-8100. I was advised that SSM 52515 was issued by Ford but that they have no solution for this problem. I also see TSB23-2308 referenced on my service receipts. I cannot believe that Ford has no solution for this problem that they have known about for at least two years. I have escalated this to Ford Corporate on November 19, 2024 and have received no response from their main office.
Service brakes, Dec 30, 2024
The contact owns a 2021 Ford Escape. The contact stated while reversing, there was a loud screeching sound coming from the rear of the vehicle. The vehicle was taken to the local dealer who performed an unstated service on the vehicle, but the failure persisted. No further information was available. The manufacturer was contacted but no assistance was provided. The contact was informed of an Extended Service Warranty however, the vehicle was not included. The failure mileage was 1,500.
Service brakes, Nov 18, 2024
I bought this car in August 2024. There wasn’t a problem, until I backed up. There is this moaning sound. It happens most of the time. This was supposed to be a certified used car. I took it to the dealership and they duplicated the sound I was talking about. Then they tell me they can’t fix it until they hear from Ford. Should be a fix 4th qtr 2024. I saw on Ford website there is a fix and I told them. They said they can’t do anything about it until ford tells them. They knew this was a problem. Most forums have a lot of ford escape owners are having the same problem. I just want it fixed. There is a TSB out for it, but the dealership won’t do anything. I feel like I am being given the run around.
Service brakes, Oct 3, 2024
When going in reverse the breaks squeal. I have reported this in the past but was told "the noise was normal in this car." I have worked on cars for years and i don't by that. The noise is coming from rear wheels. The router on the left rear has not worn normally. there are groves worn in it. The amount of break dust on the left front wheel is not normal. I realize this happens normally, but this is above and beyond what I would call normal. It could indicate a problem with the break distribution valve. Thank you in advance for your help with this problem.
Exterior lighting, Service brakes, Sep 5, 2024
The contact owns a 2021 Ford Escape. The contact stated while reversing, there was an abnormal screeching sound coming from the brakes. The contact stated that whenever it rained, there was water accumulating in the taillights. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the calipers and pads needed to be replaced. Additionally, the contact was informed that the lights needed to be replaced. The brake pads were replaced, but the failure recurred. The dealer informed the contact that the failure persisted. The manufacturer was contacted and opened a case and extended the warranty. The failure mileage was approximately 5,000.
Service brakes, Aug 4, 2024
Brake recall still not resolved. Going on 3 years since caliper issues with brake lining and ford refuses to fix the issue. I have been to the dealership twice. The recall is “repaired” but no changes. Horrible screeching sound when reversing and it is affecting my rotors.
Service brakes, May 5, 2024
Almost every single time I back up my brakes make an awful noise. I've had the brakes looked at and nothing is wrong with them, I have read numerous articles about other people having this same issue with their 2021 Ford Escapes. Others have brought this to Ford's attention, and they always get told "that's normal". I should not have to hear my brakes screaming for no reason at 7am when leaving work, it is embarrassing and honestly irritating speaking that I would expect my vehicle to have no issues when ford talks to highly about the "quality" of their vehicles.
Power train, Service brakes, Nov 25, 2023
My check engine light has come on four (4) seperate times, after being serviced three (3) times. All of which have been by a ford certified dealership. My rear brakes were making noise the week the new car was purchased. I notified to associate who sold me the car from a ford certified dealer and he made up an invalid excuse. I’ve had my car serviced 3 times for the service alert and within 2 weeks of it being serviced and the issues being fixed, it starts again resulting in my service light coming on. I’ve notified ford via mail and email and haven’t heard back. The issue is showing as a power train issue and says “AWD Fault”
Service brakes, Nov 1, 2023
The contact owns a 2021 Ford Escape. The contact stated while reversing, the vehicle vibrated and made an abnormal sound. The contact stated that the failure had been recurring. There was no warning light illuminated. The vehicle was taken to the dealer, where an updated brake kit was installed on the vehicle. Additionally, the dealer scuffed up the brake pads; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 8,000.
Service brakes, Aug 15, 2023
The contact owns a 2021 Ford Escape. The contact stated while reserving, there was an abnormal sound coming from the vehicle after depressing the brake pedal. The contact stated there was no warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the brake pads to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the brake pads to be replaced a second time. The vehicle was repaired but continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 100.
Power train, Service brakes, Jun 15, 2023
2021 escape purchased on 10/12/21. By the end of October my vehicle began stalling while driving. The transmission was unable to change gears when the vehicle was accelerating or decelerating. While making a right turn my vehicle almost stalled out in front of the oncoming traffic but at the last minute the car accelerated. Next the vehicle started jerking when placed in reverse. When put in reverse a loud grinding sound and jolting / jumping would occur. The jolt and noise sounded and felt like someone had rear ended the vehicle the moment it was placed in reverse. On 11/6/21 while sitting in traffic I smelled something burning and it seemed to be coming from under my hood. Once I arrived to my destination I opened my hood and looked for any signs of a fire /burning but didn’t notice anything unusual. No warnings were displayed on my vehicle so I brushed it off. Finally on 11/18/21 at 2,965 miles my vehicles powertrain failed. After starting my vehicle and putting it in reverse a loud grinding sound and jump occurred. Once in drive the vehicle began to jerk and had difficulty accelerating. By the time I exited the parking lot a power train failure notice was displayed. Ford replaced the transmission and everything was obviously under warranty. The Ford Pass service record stated the following services were performed: transmission, clutch, axel, other. It is my understanding the entire transmission was replaced. These issues were and still are very concerning given the fact a brand new car experienced power train failure after 2,965 miles. 6/15/23: brakes are ridiculously loud when braking in reverse, brakes make grinding/ scrubbing sound, black break dust on back rims, oh and a new recall for possible fuel injector crack. Rather than addressing the actual fuel injector problem Ford will install a drainage tube to divert fuel away from the engine (*if/ when the fuel injector cracks) and add engenie software to alert drivers when fuel rail pressure has dropped.
Other or unspecified, Service brakes, Jun 5, 2023
I bought my 2021 Ford Escape in June 2021 new. Shortly after I bought it, I started to hear a really loud screeching sound, very similar to a train coming to a screeching halt, whenever I reversed my car. I brought it into an Illinois ford dealership and they said nothing was wrong with it. Shortly thereafter, I received a notice in the mail about a warranty for the back brakes. Thinking that I solved my issue, I brought my car into a different dealership in Michigan and had them fix the brake pads. To my dismay and frustration, the brakes still made the terrible sound. I asked the folks why it was still making that sound and they said it was normal. A car backing up should never make that sound. Not only is it terrible sounding but it seems like a major safety concern. The Michigan dealership said that the brakes can make a squealing noise anytime their is condensation on the brake pads, mainly due to the fact that the brakes/brake pads have some sort of metal material in them. I decided to move up the food chain and call the corporate ford office but they couldn’t help me either. Which brought me to filing a formal complaint and seeing what you all can do to help me out. There are several folks out their on the internet that are having the same loud squealing noise as me and are being told it is “nothing wrong.” But a normal car SHOULD NOT BE making those sounds. Please let me know if you can assist.
Structure, Service brakes, May 18, 2023
since I have owned this SUV the break has been bad I have taken it in with no help from ford now the weld on my drive side door has broken away from the frame. ford has told me that there nothing they can do about it, and I have to pay for the repairs. i have had the car for 2 1/2 years and i have read on line that this has happen to a lot of people
Suspension, Service brakes, Apr 5, 2023
Bought my 2021 Ford Escape a year ago, since a month after purchase, grinding noises Only when backing up, rain or shine or cold or hot. Getting worse within this year. Brought in 3-4 times, every time mechanic said nothing was wrong it was normal for this type of vehicle. Brought a few months ago to a different (not dealership) mechanic something Not right and needs fixing asap. Also noted crack and leaking from suspension! Dealership not willing to help, if my kids and I get into an accident because of this and a death or major injury shall occur , this will never be the end.! This has to stop! Treat cars like family please, because mine are in it.
Service brakes, Hydraulic, Fuel system, Gasoline, Apr 4, 2023
The contact owns a 2021 Ford Escape. The contact received notifications of NHTSA Campaign Number: 21V922000 (Service Brakes, Hydraulic) and 22V859000 (Fuel System, Gasoline) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issues. The contact had not experienced a failure. Parts distribution disconnect.
Steering, Service brakes, Mar 24, 2023
The braking system is extremely choppy and sensitive and even after having the car almost a year I have been unable to master it. I have a plug in feature for my insurance purposes and it goes off 7-10 times that I break because of the sensitivity of the brakes. I’ve owned many vehicles and I’ve never had issues such as these to the extent I’ve told others I would NOT recommend this car to anyone! The steering is also very sensitive so much so that I fear one emergency shift would easily send the car out of control of rolling.
Service brakes, Hydraulic, Mar 9, 2023
The contact owns a 2021 Ford Escape. The contact stated that the rear brakes were not releasing as designed. There was an abnormal groaning sound detected while reversing. There were no warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed and it was determined that the calipers needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure was approximately 17,000.
Service brakes, Mar 6, 2023
There was a brake recall on my vehicle last year. Which was supposedly repaired. I was still having issues with the brakes so I took it to the dealership for a secondary repair. They flat out told me it would not fix the problem and goes is working on it. But according to their records. The recall has been fixed. And it has not been. I have attempted repairs through the dealership twice. And my brakes are still not working properly.
Service brakes, Feb 28, 2023
The contact owns a 2021 Ford Escape. The contact stated while reversing and depressing the brake pedal, the brakes made an abnormally loud sound. There was no warning light illuminated. The vehicle was taken to the dealer three times. The dealer replaced the rear and front brake caliper bushings; however, the failure persisted. The contact stated that the failure mostly occurred while reversing the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist. The failure mileage was approximately 16,000.