2023 Ford Escape
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 99 owner complaints filed for this model year. This is the 23rd highest complaint count among 26 Escape model years with reports.
Of the 2023 reports, 2 involved a crash and 3 involved a fire. 1 person was injured.
What owners report most often
Recalls and investigations
EngineJun 3, 2025
Ford Motor Company (Ford) is recalling certain 2023-2025 Escape, and 2025 Bronco Sport vehicles. The cylinder head may have been improperly manufactured, which can cause the ball plugs to fail, resulting in an oil leak.
An oil leak can result in loss of drive power, increasing the risk of a crash. In addition, an oil leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.
Dealers will replace the cylinder head assembly as necessary, free of charge. Owner notification letters were mailed August 8, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S61.
Campaign 25V372000 on NHTSA.gov
EngineMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2021-2023 Corsair, and 2022-2023 Maverick vehicles equipped with 2.5L HEV or PHEV engines that were repaired incorrectly under recall 23V380. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
An engine compartment fire increases the risk of injury.
Owners are advised to park and shut off the engine as quickly as possible if they hear unexpected engine noises, notice a reduction in vehicle power, or see smoke. Dealers will update the powertrain control module software, free of charge. Owner notification letters were mailed June 27, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S54.
Campaign 25V345000 on NHTSA.gov
Electrical systemMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2024-2025 Lincoln Nautilus, 2023-2025 Escape, 2023 Lincoln Corsair, 2025 Lincoln Corsair, Maverick, and Bronco Sport vehicles equipped with a 1.5L or 2.0L MPC engine and an engine block heater. The engine block heater may overheat when the vehicle is parked with the block heater plugged in.
An overheated engine block heater can increase the risk of a fire.
Dealers will replace the block heater element and inspect the electrical cord, replacing it if necessary, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug coupled, and remove the block heater electrical cord. Owner notification letters were mailed June 9, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S52.
Campaign 25V343000 on NHTSA.gov
Back over prevention, softwareMay 9, 2025
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2022-2025 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
A frozen or missing rearview camera image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
The accessory protocol interface module (APIM) software will be updated by a dealer or through an over-the-air update, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on June 26, 2025. Additional letters will be mailed once the final remedy is available on each phase. Owner notification letters were sent on October 8, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S49.
Campaign 25V315000 on NHTSA.gov
Electrical system, propulsion system, traction battery, management system/energy control module (bms/becm)Dec 20, 2024
Ford Motor Company (Ford) is recalling certain 2020-2024 Ford Escape, and 2021-2024 Lincoln Corsair vehicles. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
Battery failure can cause a loss of drive power, increasing the risk of a crash. Battery failure can also increase the risk of a fire.
Owners are advised not to charge battery till the remedy has been completed. Dealers will perform a battery energy control module (BECM) software update, and replace the high voltage battery pack, as necessary, free of charge. Owner notification letters were mailed on May 30, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S79.
Campaign 24V954000 on NHTSA.gov
Equipment, other, labelsNov 8, 2024
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.
Campaign 24V852000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsAug 23, 2024
Ford Motor Company (Ford) is recalling certain 2023 Lincoln Corsair, 2023-2024 Escape, 2024 Mustang, and 2025 Explorer vehicles. The fuel injectors may have been assembled without O-ring support discs, which can result in a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Dealers will install new fuel injector O-rings and O-ring support discs, free of charge. Owner notification letters were mailed on October 7, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S54.
Campaign 24V634000 on NHTSA.gov
Forward collision avoidance, adaptive cruise controlJun 14, 2024
Ford Motor Company (Ford) is recalling certain 2023-2024 Escape two-wheel drive vehicles equipped with adaptive cruise control. The cruise control radar module was misaligned during production.
Misalignment of the radar module can result in the Adaptive Cruise Control (ACC) misclassifying an overhead object as an object in the vehicle's path, causing the vehicle to unexpectedly slow and/or stop. Other safety systems that depend on the radar model (Pre-Collision Assist, Forward Collision Warning, and Auto Emergency Braking) could have diminished or lost function. These conditions increase the risk of a crash.
Dealers will adjust the angle of the radar module, free of charge. Owner notification letters were mailed July 3, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S39.
Campaign 24V440000 on NHTSA.gov
Electrical system, instrument cluster/panelJul 21, 2023
Ford Motor Company (Ford) is recalling certain 2023 Escape, Super Duty F-250, Super Duty F-350, Super Duty F-450, and Super Duty F-550 vehicles equipped with a digital instrument panel cluster. The module may have been improperly soldered, preventing the instrument panel from illuminating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
An inoperable instrument panel cannot show critical safety information, such as the speedometer or warning lights, which may increase the risk of a crash.
Dealers will replace the module or instrument panel as necessary, free of charge. Owner notification letters were mailed on November 4, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C25.
Campaign 23V506000 on NHTSA.gov
EngineMay 26, 2023
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2022-2023 Maverick, and 2021-2023 Corsair vehicles equipped with 2.5L HEV or PHEV engines. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
An engine compartment fire increases the risk of injury.
Owners are advised to park and shut off the engine as quickly as possible if they hear unexpected engine noises, notice a reduction in vehicle power, or see smoke. Dealers will replace the engine long-block in 2023 Escape and Corsair vehicles. For the other vehicles, dealers will update the powertrain control module software. If a connecting rod bearing failure is detected, dealers will replace the engine long-block. All inspections and repairs will be performed free of charge. Owner notification letters were mailed on June 14, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S27. This recall expands and replaces recall number 22V-484. Vehicles previously repaired under 22V-484 will need to have the new remedy completed.
Campaign 23V380000 on NHTSA.gov
Fuel system, gasoline, fuel injection systemNov 18, 2022
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape and 2021-2023 Bronco Sport vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
A fuel leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.
Dealers will update the engine control software to include fuel injector leak detection and install a drain tube, free of charge. Interim owner notification letters informing owners of the safety risk were mailed January 9, 2023. Remedy parts are expected to be available in 1st Quarter of 2023. Owner notification letters were mailed February 28, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S73. This recall includes all vehicles previously recalled under 22V-191. Vehicles previously remedied under 22V-191 will need to have the new remedy performed.
Campaign 22V859000 on NHTSA.gov
Representative owner complaints: electrical system
41 reports, newest first. Show all
Power train, Electrical system, Forward collision avoidance, Sep 25, 2026
While driving, multiple unrelated warning lights and warning messages appeared on the dashboard. Odometer changed to display dashes instead of mileage. Speedometer got stuck displaying an incorrect value (such as '0' when the vehicle was in motion, or '59' when the vehicle was as a complete stop). Warning messages displayed while vehicle was in motion included "Park brake fault Service now", "Pre-Collision Assist not available", "Service AdvanceTrac", "Cross-Traffic System fault", and several more. Ford mobile app connected to the car reported 26 different errors. Safety was at risk due to speedometer displaying incorrect values and safety features going offline. Symptoms would come and go without driver intervention. After turning off the vehicle, vehicle failed to start entirely and had to be towed to the dealer. Dealer found the "whole FD-CAN network will not communicate" and traced the issue to an intermittent open circuit in the Power Steering Control Module. Additional photo + video evidence available upon request.
Power train, Electrical system, Lane departure, Sep 24, 2026
About a month ago, my vehicles dash lit up and the car told me to shut it off. I had it towed to the dealership who then completed module updates and said I was all set. 20 minutes after picking it up, all of the lights came back on the dash and I brought it back. They again completed some kind of update with little to no information on what they did or the steps they took. Once again, I picked up my vehicle and immediately had a lit up dash. It was brought back and they had my car for 2 weeks before installing a new module. After picking up my car, I again dealt with lights on my dash, but this time one in particular. I had a notice to “Service Advancetrac” and a notification on my Ford app about Powertrain Failure.
Electrical system, Sep 20, 2026
Ford issued notice 25SC4 then issued another one, 26N15 about the risk of fire with the high voltage battery in my car. These notices state a potential for a short circuit in the battery which they say could result in "increasing the risk of a crash" , "increasing the risk of injury", and it "can progress to a vehicle fire". These are all unacceptable risks to me and my family. Their software "remedy" is to reduce the charging limit to 80% (12% of the electric driving range.) This is not acceptable to me. And the remedy only reduces the risk of a fire, it does not eliminate it. I think to best and safest resolution is to replace the batteries.
Electrical system, Jun 22, 2026
The contact owns a 2023 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V789000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the unrepaired recall repair was an inconvenience because the battery could only be charged to 80-percent. The dealer was not contacted. The manufacturer was not contacted. The contact had not experienced a failure.
Electrical system, Lane departure, Jun 1, 2026
My 2023 Ford Escape is equipped with a factory-installed rearview backup camera system and SYNC infotainment system. Beginning on or around February 2026. I began experiencing a series of recurring, intermittent, and worsening failures with the rearview camera and the Accessory Protocol Interface Module (APIM) that controls it. These failures render the backup camera system unreliable or completely non-functional during vehicle operation. Specific Symptoms Observed •BLUE / BLANK SCREEN: When the vehicle is placed in reverse, the rearview camera display shows a solid blue screen or goes completely blank rather than displaying the rear camera image. This failure occurs with no warning and leaves me unable to see what is behind the vehicle while backing up. •INVERTED / UPSIDE-DOWN IMAGE: The rearview camera image displays upside-down and/or mirrored, rendering the image confusing and unsafe. Guidelines, directional aids, and proximity warnings displayed on screen are also inverted, making them unusable. •DISTORTED / CORRUPTED IMAGE: The camera feed displays visual distortion, artifacts, freezing, flickering, or corruption that makes it impossible to accurately interpret what is behind the vehicle. •APIM FAILURE: The Accessory Protocol Interface Module (APIM) — the core software module controlling the SYNC 3 display and camera feed — has failed or malfunctioned. Dealership diagnosis has identified the APIM as requiring repair or replacement. This module failure is the root cause of the camera display issues described above. The failures occur intermittently and unpredictably. The camera may function correctly for a period, then fail on the next use. In some cases, the failure is persistent across multiple ignition cycles. There is no consistent triggering condition — the defect occurs in varied weather conditions, temperatures, and after varying periods of use. Turning the vehicle off and back on sometimes temporarily restores the camera, but the defect returns.
Electrical system, Engine, Lane departure, May 20, 2026
[Recurring No-Start Issue with Multiple Warning Alerts – Safety Concern] I am reporting a recurring vehicle issue involving failure to start, which I believe may pose a safety risk. The issue has occurred five times: August 11, 2023 April 12, 2025 June 13, 2025 December 12, 2025 April 1, 2026 During these incidents, the vehicle failed to start and displayed multiple warning messages on the dashboard. On some occasions, the vehicle only started after several hours. The vehicle becomes completely inoperable when this issue occurs. After the third occurrence, I brought the vehicle to an authorized service center. However, the issue was not resolved and has continued to occur. This repeated failure raises serious concerns about vehicle reliability and safety, as the vehicle may become inoperable without warning. I have attached documentation, including repair records and photos of the dashboard warnings. I am submitting this report so that this issue can be properly investigated.
Electrical system, Engine, May 15, 2026
1.engine failed and my infotainment system turned off 2.i feel like I was scared because I didnt know if I was going to come back on 3. No 4. No
Electrical system, May 5, 2026
The contact owns a 2023 Ford Escape. The contact stated that while driving at an undisclosed speed, the message "Battery Issue, Pull Over" displayed, and the battery, check engine, and master warning lights illuminated. The contact pulled over and contacted the dealer, who instructed him to turn off and restart the vehicle. After following the dealer's instructions, the failure was resolved. The contact later received notification of NHTSA Campaign Number: 26V091000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000.
Electrical system, Apr 27, 2026
The contact owns a 2023 Ford Escape. The contact stated that while attempting to start the vehicle, the radio displayed a blank screen. A dealer was contacted. No warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The contact stated that the failure had occurred on several occasions. The manufacturer was not notified of the failure. The approximate failure mileage was 34,756.
Electrical system, Mar 26, 2026
The contact owns a 2023 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V789000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Electrical system, Mar 22, 2026
Reporting Long term safety defect and manufacturer behavior. There was no single incident. This is an ongoing safety defect related to multiple battery recalls that now limit my vehicle to 80% charging (in the past, no plug in charging), now going on nearly three years. My Ford Escape PHEV has been subject to limited charging due to these multiple recalls, and I am concerned Ford may close the recall with a software‑only fix that cannot truly validate battery safety, especially if modeled on limited and not real world charging. I have complied with all of Ford's requests which came at my expense and caused increased fuel usage and a diminished efficiency of my car. Now I need assurance that when a "fix" is determined that it will indeed be a permanent fix that is safe at 100% charge. This is a potentially crucial safety issue and thermal consequences with my grand daughters sitting above the battery is of the greatest concern.
Electrical system, Exterior lighting, Vehicle speed control, Feb 25, 2026
I have had many issues with this vehicle. Most concerning is that the other night while driving down the road at night, my car blacked out and I had no lights inside or headlights outside while driving in the dark. My back hatch button only works when it wants to. My screen freezes every once in awhile and also makes horrible noises very frequently. I’ve had one case of my screen freezing on a longer drive with my seat warmer on and the seats getting too hot and burning me. My safety features shut off all the time. My cruise control wouldn’t work at all on a 4 hour drive last month. When I get my oil changed they tell me under my hood is way louder than it should be for a vehicle this old. The dealership did a factory reset hoping it would help but I’ve already had issues with the hatch door not working appropriately, the sound coming from my screen, and notifications that my safety features have been shut off.
Electrical system, Vehicle speed control, Feb 20, 2026
My ford escape has an ongoing safety issue where the instrument cluster shuts off while driving and the dealership has not been able to fix it.
Electrical system, Jan 8, 2026, fire
The contact owned a 2023 Ford Escape. The contact stated that the infotainment center would display a black screen, and while doing so, the radio would continue to play. The contact stated that while driving at different speeds, the trunk would suddenly open, causing the contact to have to pull over and close the trunk in order to continue to drive. The failure occurred 3 times while the vehicle was parked at home. There would be a burning odor emitting from the vehicle intermittently; however, there would be no smoke or indication of where the smell was coming from. While parked at home and unoccupied, the rear window suddenly shattered, and the vehicle caught on fire. The fire department was called and extinguished the fire. The fire department and the insurance company had determined the vehicle would be totaled; however, an official determination had not been provided. A police report was filed. The dealer was informed of the failure. There were no injuries or medical attention needed. There was no damage done to the property. The manufacturer was informed of the failure. The failure mileage was approximately 37,000.
Power train, Electrical system, Jan 3, 2026
HI, Vehicle is under a second recall for the High Voltage Battery potential fire hazard. The first recall lasted 7 months before a potential fix. The second recall was issued in November with no fix available yet. Received second recall identical to first recall indicating a fire risk with no apparent fix. I have requested Ford buyback the vehicle, but it fell outside the 18 month NYS Lemon Law. They have refused. They have no fix and will not provide a loaner until it is fixed. The original vehicle electric range was between 38 and 40 with a window sticker range of 37. It is now down to around a range of 20 on full charge with an actual driveable of about 16. I have asked both Ford and delivering dealership to replace the High Voltage Battery pack as it has seriously deteriorated. Ford refuses to allow dealer to replace the Battery Pack. The vehicle is basically unusable for it's original intended purpose as a partial electric vehicle. I asked Ford, what am I supposed to do if I am transporting my two grandchildren in the vehicle and it starts on fire. How do I choose which child to get first? No response. These vehicles should be removed from use by Ford and loaner vehicles provided or a full buy back should take place. I only have 11,000 miles on this vehicle and it has been in the shop for more than 30 days for various warranty repairs and multiple recalls. These vehicles are not safe. See pictures attached for factual information from vehicle. I have plenty of detail if you need it. Please help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Forward collision avoidance, Jan 2, 2026
Accessory protocol interface module went out screen went dark. No recall on my vin but should be. Problem appeared 12/26/2025 and has been inspected by Peach State Ford.
Electrical system, Other or unspecified, Fuel/propulsion system, Nov 30, 2025
My 2023 Ford Escape Plug-In Hybrid has experienced repeated high-voltage battery safety issues and prolonged loss of intended function. In February 2025, Ford notified me under recall 24S79 that I must immediately stop charging the vehicle due to the risk of internal battery cell short, potential battery thermal venting, and fire. That “do not charge” instruction lasted approximately six months, eliminating the core plug-in hybrid functionality of the vehicle. Ford originally stated the remedy would be available in Q2 2025, but the repair was not completed until late August 2025. The recall documentation stated that an internal battery cell short could cause the “Stop Safely Now” warning and sudden loss of motive power, which presents a serious safety risk while driving, especially when transporting my family. During the “do not charge” period the vehicle’s plug-in hybrid capability was unusable, and Ford acknowledged the risk of fire and loss of power. In November 2025, I received a new high-voltage battery recall 25SC4 (NHTSA 25V789) for the same general hazard category (internal short, potential fire, loss of motive power). The new recall states that no remedy is available at this time. This means the vehicle is again subject to a serious unresolved safety defect involving the same critical system. The repeated battery failures and the absence of a current fix create an ongoing safety concern, and the vehicle cannot be reliably used or sold during this open recall with no remedy. I am requesting NHTSA review the repeated HV battery defects, extended loss of plug-in hybrid functionality, delayed first recall remedy, and the current “no remedy available” condition, and assess whether further investigation or corrective action is needed for these vehicles.
Electrical system, Nov 19, 2025
The contact owns a 2023 Ford Escape. The contact stated that the 12-Volt battery had become inoperable. The contact stated that the vehicle lost motive power while attempting to start the vehicle. There was no warning light illuminated. The contact had to charge the battery several times to start the vehicle. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact was informed that the issue was battery-related and was advised to drive the vehicle differently and to obtain a trickle charger for the battery. The manufacturer was not made aware of the failure. The approximate failure mileage was 8,000.
Electrical system, Seats, Oct 11, 2025
my 2023 ford edge caused burns to the back of my legs. i was unaware until my grandma informed me that something was wrong with my legs. i noticed when i got the car 2 months ago level 3 of the seat warmer was way to hot like i felt it burning. so i only used on setting 1 or 2 and did not feel the burning sensation like when used on 3 but somehow my legs are burned
Electrical system, Seat belts, Other or unspecified, Jul 20, 2025
Campaign 23B56 Description Inspect front door check-arm reinforcement spot welds Next Steps Contact your dealer for next steps. ---------------------------------------------------------------------------------------------------------------- Recall Action Soon Issue Since 03-14-2025 Drivers side seat buckle replacement For More Information Telematics Generated Issue Recall Action Soon Issue Since 11-08-2024 Inspect front door check-arm reinforcement spot welds For More Information
Electrical system, Jun 10, 2025
The contact owns a 2023 Ford Escape. The contact stated that while her husband was driving at an undisclosed speed, the vehicle experienced a loss of automotive power, and the steering wheel became difficult to turn in either direction. The contact stated that the messages "Electrical Power Saver Active" and "Service Charging System Warning" were displayed on the instrument panel. In addition, the contact's husband stated that the vehicle failed to come to a complete stop as intended, and the brake pedal felt firm while being depressed. The vehicle was towed to a local dealer and remained for further investigation. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,338.
Electrical system, May 14, 2025
12v battery system failure to keep 12v battery that boots operating system of car charged. This leads to a vehicle that cannot be started or moved unless jump started. This has happened daily, and sometimes multiple times a day, requiring a jump pack to get the car to turn on. This issue has been reproduced and confirmed via multiple revised manufacturer TSBs. This has likely been inspected by the ford dealership that sold the used vehicle to me. Multiple safety warnings appear when the vehicle determines the 12v battery is not sufficiently charged.
Electrical system, Apr 8, 2025
The contact owns a 2023 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that a second notice would be mailed whenever parts were available. The contact had not experienced a failure. VIN tool confirms parts not available.
Electrical system, Apr 3, 2025
The contact owns a 2023 Ford Escape. The contact stated while the vehicle was parked, the check engine warning light illuminated. The contact took the vehicle to the dealer where the vehicle was diagnosed, and it was determined that rodents had damaged the coil wiring. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 23,106.
Power train, Electrical system, Apr 2, 2025
The contact owns a 2023 Ford Escape. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle failed to respond as needed. The contact stated that the RPM was not increasing on the gauge on the instrument cluster. There was no warning illuminated. The contact stated that the failure was intermittent but became a recurring failure. Additionally, the contact reported several electrical failures. The contact stated that the instrument cluster was blank, and the windows failed to respond while attempting to raise or lower the windows. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission software needed to be re-flashed, and the 12-Volt battery needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was taken back to the same dealer. The dealer replaced the 12-Volt battery; however, the failure recurred. The manufacturer was informed of the failure. The failure mileage was approximately 15,500.