2002 Ford Focus
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,014 owner complaints filed for this model year. This is the 9th highest complaint count among 19 Focus model years with reports.
Of the 2002 reports, 85 involved a crash and 24 involved a fire. 82 people were injured and 1 person died.
What owners report most often
Recalls and investigations
EquipmentFeb 24, 2012
RIDE CONTROL, LLC (RIDE CONTROL) IS RECALLING CERTAIN READYMOUNT ASSEMBLIES, P/N 746641MT AND 746646MT, WITH CORRESPONDING AFTERMARKET CUSTOMER PART NUMBERS: GABRIEL G56944 AND GABRIEL G56945, AND PRIVATELY BRANDED PARTSMASTER WITH PART NUMBERS G68944 AND G68945. THE READYMOUNT ASSEMBLIES WERE SOLD AS AFTERMARKET SERVICE EQUIPMENT FOR USE ON CERTAIN 2000 THROUGH 2005 FORD FOCUS VEHICLES. THESE ASSEMBLIES WERE ASSEMBLED WITH A NUT WITHOUT THE NECESSARY WASHER. THE ABSENCE OF THE WASHER CAN ALLOW THE READYMOUNT ASSEMBLY TO PULL APART THE TOP MOUNT.
IF THE ASSEMBLY SEPARATES DURING INSTALLATION, IT COULD RESULT IN INJURY TO THE INSTALLER. IF THE ASSEMBLY SEPARATES WHILE THE VEHICLE IS IN MOTION, IT COULD RESULT IN SECONDARY DAMAGE TO THE VEHICLE AND POSSIBLY RESULT IN A VEHICLE CRASH.
RIDE CONTROL WILL NOTIFY OWNERS AND WILL SET UP PROCEDURES TO INSPECT, REPAIR, AND/OR REPLACE THE AFFECTED PARTS WITHOUT CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON MARCH 30, 2012. OWNERS MAY CONTACT RIDE CONTROL AT 1-800-999-3903.
Campaign 12E007000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lighting, headlightsAug 11, 2008
K2 MOTOR IS RECALLING 1,921 AFTERMARKET HEADLAMPS OF VARIOUS MODELS SOLD FOR USE ON THE ABOVE LISTED VEHICLES. THESE HEADLAMPS ARE MISSING THE AMBER SIDE REFLEX REFLECTOR WHICH FAILS TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER SIDE REFLEX REFLECTORS, THE LIGHTING VISIBILITY MAY BE AFFECTED, POSSIBLY RESULTING IN A VEHICLE CRASH.
K2 MOTOR WILL NOTIFY OWNERS AND OFFER A FULL REFUND. THE RECALL BEGAN ON DECEMEBER 17, 2008. OWNERS MAY CONTACT K2 MOTOR AT 1-909-839-2992.
Campaign 08E050000 on NHTSA.gov
Fuel system, gasolineJun 13, 2006
CERTAIN AFTERMARKET FUEL FILTERS SOLD UNDER THE PUROLATOR BRAND NAME, P/N F65277, SHIPPED FROM JANUARY 16 THROUGH JUNE 2, 2006, FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. DUE TO INCORRECT DESIGN, THE QUICK CONNECTORS MAY NOT FULLY SEAT WITH THE TUBE INTERFACE, EVEN THOUGH THE PERSON MAKING THE CONNECTION MAY BELIEVE THAT THE QUICK CONNECTOR IS FULLY ATTACHED.
FAILURE OF THIS CONNECTION COULD LEAD TO FUEL SPILLAGE AND, IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD OCCUR.
UFI WILL NOTIFY OWNERS AND REPLACE THE FILTERS FREE OF CHARGE. THE RECALL BEGAN ON AUGUST 4, 2006. OWNERS MAY CONTACT UFI FILTERS USA AT 800-230-5876.
Campaign 06E056000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Latches/locks/linkages, doors, latchFeb 1, 2005
CERTAIN PASSENGER VEHICLES WITH FOUR OR FIVE DOORS AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, A BUILD-UP OF CORROSION AT THE PAWL PIVOT AREA OF THE REAR DOOR LATCH CAN CAUSE A BINDING CONDITION OF THE PAWL THAT MAY AFFECT PROPER ENGAGEMENT OF THE PAWL INTO THE CATCH. THE OCCUPANT MAY EXPERIENCE DIFFICULTY OPENING OR CLOSING A REAR DOOR, AND EVENTUALLY THE REAR DOOR MAY NOT LATCH PROPERLY.
IF NOT LATCHED PROPERLY, THE DOOR MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE A LOWER ROCKER SEAL ADDED TO THE DOOR AND HAVE THE REAR DOOR LATCHES EVALUATED FREE OF CHARGE. A LATCH THAT PASSES THE EVALUATION WILL BE LUBRICATED TO PREVENT FUTURE CORROSION. A LATCH THAT DOES NOT PASS THE EVALUATION WILL BE REPLACED. IN ADDITION, A STICKER WILL BE AFFIXED TO THE REAR DOORS ADVISING THE OWNERS TO USE THE RECOMMENDED LUBRICANT. THE RECALL BEGAN ON MARCH 9, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Campaign 05V030000 on NHTSA.gov
Representative owner complaints
1,014 reports, newest first.
Air bags, Dec 31, 2013, crash
I WAS DRIVING ON BAKER STREET IN WEST ROXBURY, MA. I HAD THE RIGHT OF WAY WHEN ANOTHER DRIVER IN A 2010 LINCOLN MKX RAN A STOP SIGN AND HIT ME. I WAS HIT ON THE DRIVER'S SIDE. THE SPEED AND FORCE OF THE IMPACT TOOK OUT THE ENTIRE FRONT END OF MY CAR. MY VEHICLE WAS DRAGGED OFF BAKER STREET AND INTO THE INTERSECTION OF BAKER AND CAPITAL. THE DRIVER WHO HIT ME WAS DRIVING AT SUCH A SPEED, THAT BEFORE STOPPING, THEY CONTINUED ON, HITTING A STOP SIGN, TAKING IT DOWN AND HITTING ANOTHER CAR, PUSHING IT UP ONTO THE SIDEWALK INTO A TELEPHONE POLE. THIS WAS AN ACCIDENT THAT TOTALED 3 VEHICLES - AND - MY AIRBAGS DID NOT GO OFF! I AM WRITING BECAUSE WEEKS AFTER THE ACCIDENT MY LOWER BACK AND SHOULDERS ARE STILL CAUSING ME A GREAT DEAL OF PAIN. AND I CALLED TO REPORT THIS INCIDENT TO FORD AFTER READING THIS HAS HAPPENED MANY TIMES TO DRIVERS/OWNERS IN 2002 FORD FOCUS'S! FORD TOLD ME THEIR REGIONAL CUSTOMER SERVICE MANAGER ([XXX]) WOULD BE IN TOUCH IN 1 DAY - AND THEY WOULD WANT TO LOOK AT THE VEHICLE . . . [XXX] HAS NOT BEEN IN TOUCH AND I HAVE NOT HEARD A WORD FROM FORD. I APPRECIATE THE PROBLEMS OF AIRBAGS GOING OFF WHEN THE SHOULD NOT, OR GOING OFF UNEXPECTEDLY - BUT IF AIRBAGS DO NOT GO OFF WHEN THERE IS AN IMPACT THERE IS A PROBLEM! IF IT HAPPENS ONCE OR TWICE IT MAY BE A FLUKE - THIS IS NOT THE CASE! AIRBAG FAILURE IN THE 2002 FOR FOCUS IS A REPORTED PROBLEM BY MANY - REPORTED TO YOU OVER AND OVER - LET THERE NOT BE A DEATH BECAUSE YOU AND FORD DID NOT DO THE RIGHT THING - CHECK THESE VEHICLES - ALL OF THEM! ONE LIFE IS TOO PRECIOUS NOT TO DO WHAT IS CLEARLY THE RIGHT THING - DO A RECALL! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical system, Structure, Dec 14, 2013
VEHICLE TOWED TO FORD DEALER BECAUSE IT WOULD NOT START. UPON INSPECTION, DEALERSHIP FOUND FRONT SUB FRAME COMPLETELY RUSTED THROUGH. SAID IT IS "ONE POTHOLE AWAY FROM THE ENGINE FALLING OUT; TOTALLY UNSAFE TO DRIVE." RUSTING ALSO CAUSED CORROSION IN WIRES FROM IGNITION TO STARTER, RESULTING IN CAR NOT STARTING. THIS CAR WAS PURCHASED BRAND NEW, HAS BEEN GARAGE KEPT, ONLY DRIVEN 5,000 MILES PER YEAR BY ELDERLY COUPLE. OBVIOUSLY THE METAL USED IN SUB FRAME WAS NOT PROPERLY COATED. WILL COST THOUSANDS OF DOLLARS TO FIX, IF IT IS DEEMED WORTH FIXING! SOMEONE COULD HAVE BEEN SERIOUSLY HURT OR KILLED IF THIS ENGINE HAD INDEED FALLEN OUT WHILE IN MOTION! *TR
Engine, Dec 3, 2013, fire
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE IGNITED IN FLAMES WITHOUT WARNING. THE CONTACT WAS ABLE TO EXIT THE VEHICLE WITHOUT INJURY. THE FIRE DEPARTMENT AND THE POLICE DEPARTMENT WERE CALLED AND BOTH A POLICE AND FIRE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS RULED AS DESTROYED AND WAS TOWED TO THE CONTACT'S INSURANCE AGENCY FOR FURTHER INVESTIGATION OF THE FAILURE. THE CONTACT ALSO MENTIONED THAT UPON FURTHER RESEARCH, HE DISCOVERED THAT THE CRUISE CONTROL WIRING REMAINED HOT AT ALL TIMES AND COULD HAVE POSSIBLY BEEN THE CAUSE OF THE FIRE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 136,000.
Engine, Oct 30, 2013, fire
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE LOW OIL WARNING INDICATOR ILLUMINATED CONTINUOUSLY ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE A SMALL AMOUNT OF OIL WAS ADDED TO THE RESERVOIR. LATER AS THE CONTACT WAS DRIVING AN UNKNOWN SPEED, SMOKE EMITTED INSIDE OF THE VEHICLE CABIN. THE VEHICLE THEN STALLED AND FAILED TO BE RESTARTED. THE VEHICLE WAS INSPECTED BY A CERTIFIED MECHANIC, WHO INFORMED THE CONTACT THAT THE ENGINE WOULD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.
Engine, Sep 26, 2013
WHEN STARTING MY CAR FROM MY CARPORT IN THE MORNING, THE ENGINE MADE A RATTLING, GRINDING NOISE. I HAD THE VEHICLE TOWED TO THE FORD DEALERSHIP. THEY DETERMINED THAT THE VALVE SEAT HAD DROPPED, DAMAGING THE CYLINDER HEAD AND TWO OF THE PISTONS. *JS
Electrical system, Exterior lighting, Engine, Sep 9, 2013
WHILE WAITING AT A CONSTRUCTION SITE THE ENGINE DIED AND WOULD NOT START (THE ENGINE INDICATOR LIT). THE BRAKE LIGHTS, POWER WINDOWS, AND REAR HATCH RELEASE ALSO FAILED TO FUNCTION. THE VEHICLE WAS TOWED AND THE PERSONAL MECHANIC REPORTED THE ELECTRICAL HARNESS TO THE REAR HATCH HAD FAILED WHERE IS PASSED BETWEEN THE BODY AND THE HATCH DOOR. THE HARNESS ELECTRICAL INSULATION WAS CRACKED ON THE ENTIRE BUNDLE OF WIRES AND SHEDDING FRAGMENTS CAUSING SOME WIRES TO SHORT, THE 15 AMP FUSE FOR THE BRAKE LIGHTS HAD EVIDENCE OF HEATING, BUT DID NOT BLOW, RATHER, WIRES LEADING TO THE BRAKE PEDAL SENSOR, THE 15 AMP FUSE, AND ALONG THE HARNESS BACK TO THE SHORT IN THE REAR WIRING HARNESS NEAR THE CENTER BRAKE LIGHT HAD DISCOLORED AND WERE MELTED IN SOME SEGMENTS. FORD CUSTOMER SERVICE SAID TO CONSULT A FORD SERVICE CENTER TO DETERMINE IF THERE WAS A MANUFACTURING DEFECT. THE FORD SERVICE REPRESENTATIVE SAID HE HAD SEEN THIS BEFORE AND SAID IT WAS NOT A MANUFACTURING DEFECT, RATHER IT WAS A DESIGN DEFECT THAT OCCURS AFTER 10 YEARS OR MORE. *TR
Latches/locks/linkages, Sep 5, 2013
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR COULD NOT BE LOCKED ELECTRONICALLY OR MANUALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE MANUFACTURER ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER 05V030000 (LATCHES/LOCKS/LINKAGES). THE FAILURE AND CURRENT MILEAGE WAS 181,000.
Electrical system, Visibility, Engine, Aug 14, 2013
THE MOTOR ON THE SUN ROOF AND ALL OF MY WINDOWS WENT OUT THE HANDLE ON DOOR FOR THE FRONT PASSENGER FELL OFF THE ,REAR DOOR ON THE PASSENGER SIDE ON THE INSIDE JUST FELL APART SOMETIMES YOU CAN'T OPEN THE DOOR FROM THE INSIDE OR THE OUTSIDE ITS LIKE THEY FREEZE UP AND A DAY LATER THEY OPEN (THIS IS A HUGE SAFETY ISSUE ) SOMETIMES MY CAR JUST DIES OUT AND ALL OF THE PANEL GOES BLANK LIKE IT JUST SHUTS DOWN. *TR
Other or unspecified, Aug 12, 2013
WAS DRIVING MY CAR WHEN PASSENGER SIDE WINDOW SHATTERED AND COVERED MY PASSENGER WITH GLASS.WINDOW WAS IN HALFWAY BETWEEN UP AND DOWN POSITION. NO EVIDENCE OF ANYTHING THROWN AT WINDOW AND PASSENGER WAS NOT MESSING WITH WINDOW IN ANY WAY. NO INJURY TO THIS PASSENGER. ALMOST CAUSED AN ACCIDENT. WINDOW WAS REPAIRED AND REPLACED AT MY EXPENSE AND A MONTH LATER IT HAPPENED A SECOND TIME IN A DRIVE-THRU. MY WINDOW SHATTERED AGAIN WHEN THE PASSENGER WENT TO ROLL UP THE WINDOW WITH THE AUTOMATIC SWITCH AND IT COVERED HIM IN GLASS AND HIS HAND WAS CUT. *TR
Suspension, Aug 4, 2013
IN 2004 FORD ISSUED A WARRANTY EXTENSION ON THE FRONT COIL SPRINGS. THIS WAS CALLED: CUSTOMER SATISFACTION PROGRAM 03M02. THEY KNEW THE PART HAS BEEN INCORRECTLY MANUFACTURED AND THE COIL SPRING WOULD BREAK DUE TO CORROSION. THE WARRANTY WAS EXTENDED TO 150,000 MILES OR 10 YEARS. MY COIL SPRING BROKE ON JULY 26 2013 WHEN MY CAR ONLY HAD 56,193 MILES BUT IT WAS 11 YEARS OLD. THE FORD DEALER TOLD ME THAT THE COMPANY WOULD NOT PAY FOR THIS REPAIR. MY COMPLAINT IS THAT I THINK THE FORD MOTOR COMPANY SHOULD PAY FOR THIS REPAIR AND FOR THE OTHER FRONT COIL SPRING SINCE THE PROBLEM SHOULD HAVE BEEN A RECALL SINCE THE COMPANY KNEW THE PART HAD NOT BEEN MANUFACTURED CORRECTLY. *TR
Engine, Aug 1, 2013
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE MADE A RATTLING NOISE AND THE CONTACT NOTICED THAT THE STEEL VALVE SEAT HAD BECOME SEPARATED FROM THE VEHICLE AND DROPPED INTO THE COMBUSTION CHAMBER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 187,000.
Structure, Latches/locks/linkages, Jul 28, 2013
I HAVE OWNED THIS VEHICLE FOR FIVE YEARS AND AT ABOUT 180,000 MILES I NOTICED THAT MY REAR DRIVER DOOR WOULD NOT LATCH. BOTH REAR DOORS STICK AND HAVE BEEN DIFFICULT TO OPEN. HOWEVER, AT ABOUT 180,000 MILES THE DOOR LATCH STOPPED WORKING COMPLETELY. I HAD TO WRAP THE SEAT BELT AROUND THE DOOR TO KEEP IT FROM OPENING WHILE DRIVING. AFTER DOING SOME RESEARCH ONLINE I FOUND THAT THERE IS A RECALL ON THE 2002 FORD FOCUS DOOR LATCHES. I SCHEDULED AN APPOINTMENT WITH MY LOCAL FORD DEALERSHIP BUT WHEN THEY RAN MY VIN# THEY INFORMED ME THAT MY CAR WAS NOT PART OF THE RECALL. EVEN THOUGH I WAS EXPERIENCING THE SAME ISSUE THAT LED TO THE RECALL THEY TOLD ME THAT I WOULD HAVE TO PAY TO HAVE THE CAR REPAIRED. THEY REFERRED ME TO THE FORD CUSTOMER SERVICE LINE AND AFTER SPENDING 45 MINUTES ON THE PHONE I WAS TOLD TO KEEP ME RECEIPTS IN CASE THEY ISSUE A RECALL IN THE FUTURE. I AM EXTREMELY DISAPPOINTED THAT FORD DIDN'T OFFER TO FIX MY CAR KNOWING THAT THERE WAS A RECALL ON OTHER CARS THAT ARE THE SAME YEAR, MAKE, AND MODEL. *TR
Latches/locks/linkages, Jul 15, 2013
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE PASSENGER SIDE REAR DOOR LATCH MALFUNCTIONED AND THE DOOR WOULD NOT LATCH. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 05V030000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 110,000. *TR
Fuel system, Gasoline, Jun 3, 2013
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 47,000 AND THE CURRENT MILEAGE WAS 48,804. *TR
Electrical system, Apr 14, 2013
HAVING INTERMINENT ELECTRICAL ISSUES. WOULD START UP AND RUN FINE FOR A PERIOD OF TIME, THEN THE 2002 FORD FOCUS WOULD JUST STOP RUNNING. AS TIME PASSED THE ISSUE GREW WORSE, NOW THE FOCUS WILL NOT RUN AT ALL. THE DEALERSHIP COUD NOT DUPLICATE THE PROBLEM AND COULD NOT FIX IT. *TR
Electrical system, Fuel/propulsion system, Dec 31, 2012
VEHICLE RUNS FINE WHEN WE GO INTO SCHOOL/BUSINESS OR WHAT EVER WE PARK AND COME OUT AND THE VEHICLE DOES NOT START, AFTER 1/2 HOUR TO AN HOUR THE VEHICLE STARTS AND NO PROBLEMS. IT TURNS OVER BUT DOES NOT FIRE. NEW BATTERY DID NOT CHANGE IT. TUNE UP BY A CERTIFIED MECHANIC DID NOT FIX ISSUE, PLUG IT INTO A TEST MACHINE NO CODES GIVEN. THIS DOES NOT HAPPEN ALL THE TIME, EVERY ONCE IN A WHILE. ISSUE IS THAT A YOUNG LADY DRIVES THE VEHICLE, IF SHE IS STUCK IN THE WRONG PARKING LOT WHO KNOWS WHAT CAN HAPPEN. GOD FORBID. *TR
Power train, Dec 23, 2012
FORD DEALERSHIP IN WOODRUFF, WI REPLACED FRONT RIGHT DRIVE AXLE AND SEAL 4 TIMES BEFORE THEY GOT IT RIGHT AND THE LEAK STOPPED. THIS INITIAL LEAK WAS FOUND BY THE OWNER AFTER THE CAR WAS TAKEN IN FOR A FULL CHECK UPON PURCHASING INDICATING THE DEALERSHIP DID NOT INSPECT THE CAR AS THEY STATED AND WERE PAID TO DO. THE SAME DAY AFTER GETTING THE CAR BACK FOR THE LAST TIME SHIFTING PROBLEMS BEGAN TO OCCUR AND I HAD TO REPLACE THE OVERDRIVE SOLENOID BECAUSE THE CAR WOULD NOT SHIFT INTO OVERDRIVE. THIS SOLVED THAT PROBLEM BUT NOW THE CAR SHUDDERS BETWEEN 40-50 MPH AS IF IT IS SHIFTING BACK AND FORTH BETWEEN GEARS. NOTHING SHOWS UP ON A DIAGNOSTIC CHECK, MAY BE EXPENSIVE TORQUE CONVERTER PROBLEM. A LARGE NUMBER OF POSTS ON THE INERNET SHOW TRANSMISSION PROBLEMS AND SOLENOIDS ARE A COMMON PROBLEM WITH FORD FOCUS CARS AND UNFORTUNATELY SOME PEOPLE ARE LED TO BELIEVE THEY NEED A NEW TRANSMISSION WHICH THEY HAVE REPLACED PROBABLY DUE TO MISDIAGNOSIS AND AT A HUGE UNNECESSARY EXPENSE. *TR
Steering, Suspension, Dec 21, 2012
THIS IS OUR FIRST YEAR DRIVING THIS FOCUS IN THE SNOW, WE BOUGHT IT IN 2011. WE HAD A SNOW FALL ON 11/1/2012 AND WE TOOK THE CAR OUT FOR A DRIVE. ANY SPEED ABOVE 35 MPH AND THE REAR OF THE CAR FLOATS (WIGGLES) BACK AND FORTH UP TO A FOOT. IT IS COMPLETELY UNSTABLE ON SNOW OR ICE. I DID SOME RESEARCH ONLINE, AND FORD APPARENTLY KNOWS THE PROBLEM,: DEFECTIVE REAR UPPER CONTROL ARMS, SINCE THEY DID A SILENT RECALL ON THESE IN 2006. NHTSA SHOULD INVESTIGATE THIS SINCE THERE ARE MANY MORE FOCUS OUT THERE LIKE OURS, AND FORD SHOULD HAVE TO RECALL AND REPLACE THE CONTROL ARMS ON ALL OF THESE UNITS FROM 2000-2004. I HAVE OVER 35 YEARS OF WINTER DRIVING EXPERIENCE AND I HAVE NEVER HAD A VEHICLE (EVEN THE OLD REAR WHEEL DRIVE MODELS) BEHAVE SO DANGEROUSLY ON SNOW AND ICE, EVEN WITH ALL SEASON TIRES ON IT. I CONTACTED FORD MOTOR COMPANY AND THEY SAID THERE IS NOTHING THEY HAVE TO DO SINCE THE CAR IS OUT OF WARRANTY. HERE IS AN ATTACHED ARTICLE I FOUND ON LINE. OCTOBER 03, 2006 FORD MOTOR COMPANY TOLD DEALERS THAT THEY MAY NEED TO REPLACE THE REAR UPPER CONTROL ARMS ON FORD FOCUS MODELS. THE MODELS INCLUDE: 2000 THROUGH 2004 FOCUS SEDAN, WAGON, ZX3 AND ZX5 SERIES. FORD WILL CHECK THE REAR CAMBER AND, IF POSSIBLE, MAKE AN ADJUSTMENT. IF AN ADJUSTMENT TO THE VEHICLE'S REAR CAMBER IS NECESSARY BEYOND THE NEGATIVE END OF SPECIFICATION, THEN THE DEALERSHIP WILL NEED TO SOURCE REPLACEMENT REAR UPPER CONTROL ARM(S)." THIS IS CONSIDERED A "SILENT RECALL" WHERE UPON FORD MAY NOT NOTIFY OWNERS OF THIS CONDITION. . *TR
Engine, Dec 10, 2012
TL* THE CONTACT OWNS A 2002 FORD FOCUS SVT. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS STARTED AFTER SEVERAL ATTEMPTS. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO A MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE AND OFFERED NOT ASSISTANCE. THE FAILURE MILEAGE AS APPROXIMATELY 74,000. THE CURRENT MILEAGE WAS APPROXIMATELY 74,988.
Electrical system, Exterior lighting, Nov 14, 2012
NOTICED THAT MY DASH BOARD HIGH BEAM FOR MY HEADLIGHTS WAS STAYING ON. TOOK TO WHEEL WORKS AND THEY TOLD ME ITS THE WIRING HARNESS FOR MY HEADLIGHTS. THEY TOLD ME IT IS MELTING AND NEED TO TAKE TO THE DEALER. I BOUGHT MY CAR BRAND NEW AND PAID CASH FOR IT WITH EXTRAS ADDED ON TO IT. I HAVE HAD MULTIPLE PROBLEMS WITH THIS CAR AND I GET NO HELP. I NEED TO KNOW IF THIS HAS BEEN ON A RECALL. I AM ON A VERY LIMITED INCOME AND CANNOT AFFORD THIS TO COME OUT OF MY POCKET. *TR
Engine, Nov 1, 2012
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS SHIFTED INTO PARK AND THE CONTACT ATTEMPTED TO RESTART THE VEHICLE BUT TO NO AVAIL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE ENGINE WOULD HAVE TO BE REPLACED DUE TO OIL LEAKING INTO THE ENGINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 94,312 AND THE CURRENT MILEAGE WAS 94,312.
Engine, Oct 27, 2012
I OWN A 2002 FORD FOCUS ZX3 WITH A VERY LOW MILEAGE OF 45226. ON OCTOBER 12TH FRIDAY, I DROVE MY CAR TO THE UNIVERSITY, (~2 MILES FROM MY HOME) AND PARKED FOR A FEW MINUTES. THEN I STARTED DRIVING TOWARD THE COMMUTER PARKING LOT. HOWEVER, 30 SECONDS LATER, A HUGE ?CONTINUOUS KNOCKING? SOUND CAME OUT FROM THE ENGINE FOLLOWED BY WHITE SMOKE. THEN I SAW A VERY LARGE AMOUNT OF ENGINE OIL SPILL, DOWN THE ROAD. SINCE I COULD NO LONGER DRIVE THE CAR, I HAD TO GET IT TOWED TO THE NEAREST GARAGE. THE MECHANIC CONCLUDED THAT ONE OF THE PISTON RODS HAVE BEEN BROKEN AND SPIKED THE ENGINE OIL SUMP. HE WAS CLUELESS ABOUT SEEING SUCH A MECHANICAL FAILURE FROM A LOW MILEAGE, WELL-MAINTAINED CAR. MOST SURPRISINGLY, THERE WERE THREE OTHER FORD FOCUS CARS WITH SIMILAR ENGINE FAILURES/DEFECTS. FOR A SMALL UNIVERSITY TOWN, FOUR CARS WITH SIMILAR DEFECTS IS NOT A NORMAL ISSUE. THE MAIN REASON FOR THIS COMPLAINT BECAUSE I HAD TO GO THROUGH A LIFE THREATENING SITUATION. THE CONTINUOUS KNOCKING AND WOBBLING THAT OCCURRED FOR A SPEED OF 18MPH, I COULD ONLY IMAGINE WHAT WOULD HAVE HAPPENED IF I HAD BEEN ON THE HIGHWAY, 55+ MPH. THERE HAS TO BE A DEFECT OR ELSE THIS WOULD HAVE NOT HAPPENED TO A WELL MAINTAINED CAR WITH REGULAR OIL CHANGES, WHEEL ALIGNMENTS...ETC. *TR
Latches/locks/linkages, Sep 28, 2012
TL* THE CONTACT OWNS A 2002 FORD FOCUS SVT. THE CONTACT STATED THAT WHILE TRYING TO CLOSE THE REAR PASSENGER SIDE DOOR FROM THE OUTSIDE OF THE VEHICLE, THE DOOR FAILED TO LATCH. THE VEHICLE WAS DRIVEN TO THE DEALER BUT WAS NOT INSPECTED OR REPAIRED. THE VEHICLE WAS REPAIRED BY THE PREVIOUS OWNER UNDER NHTSA CAMPAIGN ID NUMBER 05V030000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH) AND THE MANUFACTURER WAS CONTACTED CONCERNING THE ISSUE. THE FAILURE MILEAGE WAS 155,000 AND THE CURRENT MILEAGE WAS 159,000. THE VIN WAS NOT AVAILABLE.
Equipment adaptive/mobility, Sep 2, 2012
THE DESIGN OF THE CUP HOLDERS IN THE FRONT SEAT, WITH THE BIG OPENING ON THE SIDES, IS A MAJOR FLAW. WHILE MAKING A TURN, WHETHER SHARP OR NORMAL, A DRINK CAN EASILY TIP OUT OF THE CUP HOLDER, AND FALL ONTO THE GROUND OF THE CAR. WHEN I MADE A RIGHT TURN, MY NORMAL SIZED WATER BOTTLE FLEW OUT OF THE CUP HOLDER, DUE TO THE OPENING, AND STARTED ROLLING AROUND ON THE GROUND. HAD I NOT PICKED UP THE BOTTLE, OR NOTICED IT FLEW OUT, IT COULD HAVE EASILY BECOME LODGED BETWEEN THE BRAKE AND / OR GAD PEDALS AND CAUSED A MAJOR ACCIDENT. *TR
Power train, Aug 8, 2012
THIS CAR WAS PURCHASED NEW BY GRANDMA. SHE SOLD IT TO HER GRANDSON THIS YEAR. IT IS "LIKE NEW" AND WAS ALWAYS KEPT IN AN ENCLOSED GARAGE. IT HAS HAD DEALER SERVICING. THE LAST 10,000 MILES IT HAS INTERMITTENTLY FAILED TO MAINTAIN AN IDLE. WHEN COMING TO A STOP THE CAR WILL OFTEN DIE. WE TOOK IT TO THE DEALER TWICE AND AN INDEPENDENT SHOP ONCE - EVERYONE THOUGHT IT WAS THE FUELING/EMISSION SYSTEM BUT THERE WERE NO ERROR CODES AND IT WAS DIFFICULT TO DIAGNOSE BUT BECAUSE IT ONLY HAPPENED ON OCCASION. THEN THE OVERDRIVE SOLENOID FAILED AND GAVE AN ERROR CODE. BY REPLACING THE SOLENOID THE IDLE PROBLEMS STOPPED. MY MECHANIC HAS A THEORY - THE OVERDRIVE SOLENOID WILL START TO FAIL WITHOUT GIVING AN ERROR CODE, DURING THIS PERIOD THE TORQUE CONVERTER WILL OCCASIONALLY STAY LOCKED-UP IN OVERDRIVE, THUS THE CAR WHEN JUST IDLING CAN'T OVERCOME THE TRANSMISSION RESISTANCE AND NOT IDLE PROPERLY OR STOP RUNNING, WHICH OURS DID. MANY DOLLARS WERE WASTED ON FUEL SYSTEM CHECKS AND CLEANINGS.BEFORE WE FOUND THE ANSWER - IT WAS ALSO VERY DANGEROUS. THIS PART IS VERY SMALL AND APPEARS TO BE POORLY MADE. FORD FORUMS SHOW IT WILL FAIL AGAIN AND AGAIN. *TR