2002 Ford Focus

Problems, recalls and owner-reported issues

Electrical system is the leading concern among 1,014 owner complaints filed for this model year. This is the 9th highest complaint count among 19 Focus model years with reports.

Complaints by model year
  1. 1,014

Of the 2002 reports, 85 involved a crash and 24 involved a fire. 82 people were injured and 1 person died.

Primary concernElectrical system285 reports · 28% of complaints
Owner complaints1,014Filed with NHTSA
Recall relationship8 safety recallsNHTSA campaign records

What owners report most often

  1. Electrical system285
  2. Suspension122
  3. Engine and engine cooling108
  4. Air bags78
  5. Tires74
  6. Power train73
  7. Service brakes73
  8. Fuel system68

Recalls and investigations

  1. EquipmentFeb 24, 2012

    RIDE CONTROL, LLC (RIDE CONTROL) IS RECALLING CERTAIN READYMOUNT ASSEMBLIES, P/N 746641MT AND 746646MT, WITH CORRESPONDING AFTERMARKET CUSTOMER PART NUMBERS: GABRIEL G56944 AND GABRIEL G56945, AND PRIVATELY BRANDED PARTSMASTER WITH PART NUMBERS G68944 AND G68945. THE READYMOUNT ASSEMBLIES WERE SOLD AS AFTERMARKET SERVICE EQUIPMENT FOR USE ON CERTAIN 2000 THROUGH 2005 FORD FOCUS VEHICLES. THESE ASSEMBLIES WERE ASSEMBLED WITH A NUT WITHOUT THE NECESSARY WASHER. THE ABSENCE OF THE WASHER CAN ALLOW THE READYMOUNT ASSEMBLY TO PULL APART THE TOP MOUNT.

    IF THE ASSEMBLY SEPARATES DURING INSTALLATION, IT COULD RESULT IN INJURY TO THE INSTALLER. IF THE ASSEMBLY SEPARATES WHILE THE VEHICLE IS IN MOTION, IT COULD RESULT IN SECONDARY DAMAGE TO THE VEHICLE AND POSSIBLY RESULT IN A VEHICLE CRASH.

    RIDE CONTROL WILL NOTIFY OWNERS AND WILL SET UP PROCEDURES TO INSPECT, REPAIR, AND/OR REPLACE THE AFFECTED PARTS WITHOUT CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON MARCH 30, 2012. OWNERS MAY CONTACT RIDE CONTROL AT 1-800-999-3903.

    Campaign 12E007000 on NHTSA.gov

  2. Exterior lighting, headlightsMay 11, 2009

    DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.

    DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.

    DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.

    Campaign 09E025000 on NHTSA.gov

  3. Exterior lightingApr 7, 2009

    SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.

    DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.

    SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.

    Campaign 09E012000 on NHTSA.gov

  4. Exterior lighting, headlightsAug 11, 2008

    K2 MOTOR IS RECALLING 1,921 AFTERMARKET HEADLAMPS OF VARIOUS MODELS SOLD FOR USE ON THE ABOVE LISTED VEHICLES. THESE HEADLAMPS ARE MISSING THE AMBER SIDE REFLEX REFLECTOR WHICH FAILS TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."

    WITHOUT THE AMBER SIDE REFLEX REFLECTORS, THE LIGHTING VISIBILITY MAY BE AFFECTED, POSSIBLY RESULTING IN A VEHICLE CRASH.

    K2 MOTOR WILL NOTIFY OWNERS AND OFFER A FULL REFUND. THE RECALL BEGAN ON DECEMEBER 17, 2008. OWNERS MAY CONTACT K2 MOTOR AT 1-909-839-2992.

    Campaign 08E050000 on NHTSA.gov

  5. Fuel system, gasolineJun 13, 2006

    CERTAIN AFTERMARKET FUEL FILTERS SOLD UNDER THE PUROLATOR BRAND NAME, P/N F65277, SHIPPED FROM JANUARY 16 THROUGH JUNE 2, 2006, FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. DUE TO INCORRECT DESIGN, THE QUICK CONNECTORS MAY NOT FULLY SEAT WITH THE TUBE INTERFACE, EVEN THOUGH THE PERSON MAKING THE CONNECTION MAY BELIEVE THAT THE QUICK CONNECTOR IS FULLY ATTACHED.

    FAILURE OF THIS CONNECTION COULD LEAD TO FUEL SPILLAGE AND, IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD OCCUR.

    UFI WILL NOTIFY OWNERS AND REPLACE THE FILTERS FREE OF CHARGE. THE RECALL BEGAN ON AUGUST 4, 2006. OWNERS MAY CONTACT UFI FILTERS USA AT 800-230-5876.

    Campaign 06E056000 on NHTSA.gov

  6. Exterior lightingMay 24, 2006

    CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.

    WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.

    CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.

    Campaign 06E049000 on NHTSA.gov

  7. Exterior lightingMar 23, 2006

    CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.

    WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.

    PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.

    Campaign 06E026000 on NHTSA.gov

  8. Latches/locks/linkages, doors, latchFeb 1, 2005

    CERTAIN PASSENGER VEHICLES WITH FOUR OR FIVE DOORS AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, A BUILD-UP OF CORROSION AT THE PAWL PIVOT AREA OF THE REAR DOOR LATCH CAN CAUSE A BINDING CONDITION OF THE PAWL THAT MAY AFFECT PROPER ENGAGEMENT OF THE PAWL INTO THE CATCH. THE OCCUPANT MAY EXPERIENCE DIFFICULTY OPENING OR CLOSING A REAR DOOR, AND EVENTUALLY THE REAR DOOR MAY NOT LATCH PROPERLY.

    IF NOT LATCHED PROPERLY, THE DOOR MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.

    DEALERS WILL HAVE A LOWER ROCKER SEAL ADDED TO THE DOOR AND HAVE THE REAR DOOR LATCHES EVALUATED FREE OF CHARGE. A LATCH THAT PASSES THE EVALUATION WILL BE LUBRICATED TO PREVENT FUTURE CORROSION. A LATCH THAT DOES NOT PASS THE EVALUATION WILL BE REPLACED. IN ADDITION, A STICKER WILL BE AFFIXED TO THE REAR DOORS ADVISING THE OWNERS TO USE THE RECOMMENDED LUBRICANT. THE RECALL BEGAN ON MARCH 9, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.

    Campaign 05V030000 on NHTSA.gov

Representative owner complaints

1,014 reports, newest first.

  1. Structure, Aug 29, 2002

    WATER INTRUSION NOTICED ON PASSENGER SIDE OF DASHBOARD. APPROXIMATELY 1" OF WATER COLLECTED IN BOTTOM LEFT CORNER OF FOOTWELL.*AK

  2. Suspension, Aug 28, 2002

    WHILE TRAVELING AT 45 TO 50 MPH VEHICLE JERKS BACK AND FORTH. TOOK TO DEALER ,AND THEY COULDN'T DUPLICATE THE PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

  3. Latches/locks/linkages, Aug 26, 2002

    AT FIRST I THOUGHT I MIGHT HAVE HIT THE HATCH RELEASE WHEN I UNLOCKED THE VEHICLE USING THE KEY FOB. AS I STARTED THE VEHICLE AND PULLED AWAY, THE DOORS LOCKED AND I HAD TO STOP AT A LIGHT AND NOTICED THE REAR HATCH WAS UP. THE SECOND TIME WAS WHEN MY DOG STARTED BARKING AND THERE WAS THE HATCH UP. I HAD TO PULL OVER, I'M LUCKEY I DID NOT LOSE THE DOG. I STARTED USING THE KEY AFTER THAT. AS SOON AS I PULL AWAY, AND AFTER THE DOORS LOCK A WHILE LATER THE HATCH IS OPEN. THIS ONLY HAPPENS NOW AND THEN. EVERY OTHER MONTH OR SO. I HAVE CHECKED THE REAR HATCH PRIOR TO DRIVING. THIS HATCH CAN ONLY BE RELEASED BY THE BUTTON ON DASH OR BY USING THE KEY FOB. NO KEY. THE THIRD TIME I HAD GROCERY'S ALL OVER THE PLACE. I HAVE STOPPED USING THE REAR HATCH. SIDE DOORS ONLY. THE DEALERSHIP SAID THEY COULD FIND NOTHING WRONG.*AK

  4. Engine and engine cooling, Aug 23, 2002, fire

    SESSLER DOES NOT SEEM TO CARE I AM NOT SATISFIED WITH THEIR DECISION TO REPLACE THE ENGINE. MY FAITH IS SHAKEN IN THE FOCUS COMPLETELY.*AK

  5. Suspension, Aug 23, 2002

    WHILE DRIVING THE SUSPENSION BROKE. NLM

  6. Electrical system, Aug 20, 2002, crash, fire

    WHILE DRIVING ON THE HIGHWAY AT APPROXIMATELY 55MPH IN THE CENTER LANE, THE CONSUMER BLACKED OUT AND HIT THE GUARDRAIL. UPON IMPACT, THE AIRBAGS DEPLOYED, AND THEN A FIRE BEGAN UNDER THE HOOD. THE CONSUMER IS VERY CONCERNED BECAUSE THE VEHICLE HAD COMPLETELY BURNT IN 10 MINUTES. *AK THE CONSUMER FEELS THAT THE FORD FOCUS SHOULD BE TAKEN OFF OF THE MARKET, STATING THAT FOR THE 48 YEARS SHE HAD BEEN DRIVING, SHE HAD NEVER EXPERIENCED A SITUATION OF THIS TYPE AND FEELS THAT SOMETHING WAS SMOLDERING OR BURNING IN THE VEHICLE AS SHE WAS DRIVING. *SCC

  7. Tires, Aug 19, 2002

    FRONT DRIVER SIDE TIRE BLEWOUT WHILE DRIVING, CAUSING CONSUMER TO PULL OVER. DEALER NOTIFIED.*AK *JB

  8. Suspension, Aug 13, 2002, crash

    MY FATHER OWNS THIS VEHICLE, BUT HE BOUGHT IT FOR ME FOR SAFETY REASONS, I AM A 16 YEAR OLD FEMALE. TRAVELING AT NORMAL HIGHWAY SPEED ON A DRY, TWO LANE HIGHWAY WITH NO TRAFFIC AT NIGHT MY 2002 FORD FOCUS LOST CONTROL DUE TO THE FRONT CONTROL ARM FRACTURING. MY RIGHT FRONT TIRE ENDED UP TOTALLY UNATTACHED TO THE CONTROL ARM AND ONLY STAYING ATTACHED TO THE VEHICLE BY THE HOLD OF THE TIE ROD. MY VEHICLE SWERVED INTO THE MEDIAN AND INTO THE ONCOMING TRAFFIC (THANKFULLY NO TRAFFIC WAS AROUND). BEING BY MYSELF WITH NO CELL PHONE I WAITED UNTIL SOMEONE STOPPED ON THE SIDE OF THE ROAD. A POLICE MAN, OFFICER STROM FROM THE TITUSVILLE POLICE DEP'T STOPPED AND NOTICED THE SKID MARKS AND VERIFIED THE FRONT WHEEL HAD IN FACT COME LOOSE OF THE CONTROL ARM AND CAUSED THE ACCIDENT. THE TOW TRUCK OPERATOR, HERB DANIEL'S ALSO VERIFIED THE FRACTURE IN THE CONTROL ARM. I WAS NOT PHYSICALLY INJURED, BUT IT WAS PRETTY EMOTIONALLY TRAUMATIZING. MY DAD LOOKED UP INFORMATION ON THE INTERNET THE FOLLOWING MORNING AND FOUND THAT ACCIDENTS SIMILAR TO MINE HAD BEEN REPORTED BEFORE AND NO RECALLS HAD BEEN MADE. WE HAVE VIDEO FOOTAGE TO SHOW THE SKID MARKS AND SCENE OF THE ACCIDENT. AT THIS POINT OUR MAIN CONCERN IS TO KEEP THIS TYPE OF ACCIDENT FROM HAPPENING AGAIN AND TO MAKE SURE THE NEW PART THAT WILL BE ADDED TO THE CAR WILL NOT BE DEFECTIVE.*AK

  9. Engine and engine cooling, Aug 10, 2002

    THIS IS THE THIRD OCCASION THAT THIS PARTICULAR PROBLEM HAS HAPPENED. NEITHER THE FORD MOTOR COMPANY OR MY FORD DEALER ARE ABLE TO EXPLAIN OR OFFER ANY RECTIFICATION OF THIS PARTICULARY DANGEROUS PROBLEM.NO SAFETY DEFECT LISTED FOR ABOVE VEHICLE. *AK

  10. Air bags, Aug 9, 2002

    AIR BAG LIGHT STAYS ILLUMINATED. *AK AFTER SEVERAL ATTEMPTS OF REPAIRING THE AIR BAG/AIR BAG SENSORS, THE PROBLEM WAS STILL OCCURING AS OF AUGUST 15TH 2002 AND AT THAT TIME THEY WERE WAITING ON PARTS. (REPAIRS MADE AT THE DEALER) *SCC

  11. Fuel system, Gasoline, Aug 9, 2002

    OWNERS MANUAL STATES THAT VEHICLE SHOULD GET 26 GALLONS IN CITY AND 32 ON HIGHWAY. HOWEVER,VEHICLE GETS 18 GALLONS IN CITY. CONSUMER FEELS THE INFORMATION IS INCORRECT IN OWNERS MANUAL. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

  12. Service brakes, Hydraulic, Aug 9, 2002

    VEHICLE EXPERIENCED PROBLEMS WITH THE BRAKES, THERE WAS A CRASH IN WHICH ONE PERSON WAS INJURED, CONSUMER NO LONGER OWNS THIS VEHICLE. *SLC

  13. Fuel system, Gasoline, Aug 7, 2002

    WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING VEHICLE STARTED LEAKING GASOLINE FROM GAS TANK. DEALERSHIP IS AWARE OF PROBLEM.*AK

  14. Wheels, Aug 7, 2002

    WHILE BACKING OUT OF THE DRIVEWAY HEARD A BUMP. VISUALLY INSPECTED VEHICLE, AND DID NOT SEE ANY DAMAGE. CONSUMER THAN BEGAN DRIVING AND HEARD A LOUD NOISE. CONSUMER AGAIN INSPECTED VEHICLE, AND SAW THAT WHEEL ASSEMBLY HAD BUCKLED, AND THE REAR PASSENGER'S TIRE WAS RUBBING AGAINST FIREWALL.*AK

  15. Suspension, Aug 6, 2002

    BACKED OUT OF DRIVEWAY AND REAR WHEEL BUCKLED. NOW RUBBING ON FRONT OF FIREWALL. *AK

  16. Engine and engine cooling, Aug 3, 2002

    WITHIN THE FIRST MONTH OF OWNERSHIP WHILE DRIVING VEHICLE SHUDDERS AND WENT INTO A STALL. I THOUGH I DID SOMETHING WRONG AND DIDN'T REPORT IT. AT 1800 MILES I DROVE HOME FROM WORK MADE A BRIEF STOP AND WHEN I TRIED TO RESTART MY CAR NOTHING WORKED. THE DASHBOARD WHEN BLANK. VEH HAD TO BE TOWED & WAS KEPT FOR 5 DAYS A FUEL PUMP WAS PUT IN. AT 2874 MILES A MONTH LATER I STOPPED FOR GAS AND VEHICLE AGAIN WOULDN'T START DASH BOARD WENT BLANK. VEH TAKEN BACK TO DEALERSHIP & KEPT 3 DAYS. A NEW STARTER WAS PUT IN. JULY 15 ENGINE LIGHT & GAS LIGHT WOULDN'T GO OFF (WAS TOLD NOTHING TO WORRY ABOUT KEEP ON DIRIVNG) TOOK VEH FOR REPAIR LIGHT WENT OFF. 8/2/02 WHILE DRIVING HOME FROM WORK, RUSH HOUR ON INTERSTATE 295 AT 60 MPH. DASH BOARD WENT DEAD ENGINE LIGHT CAME ON & VEH LOST ALL POWER. I WAS ABLE TO GET TO THE SIDE OF THE ROAD AND WAIT AND FEW MINUTES. HAD NO CELL PHONE & WAS IN A DANGEROUS ON RAMP I WAS ABLE TO GET THE VEH MOVING. AGAIN AFTER A SHORT DISTANCE EVERYTHING WHEN DEAD. I WAITED AND AGAIN ATTEMPTED TO MAKE IT HOME. I WAS ABLE TO GET HOME AND CALL DEALERSHIP. I ATTEMPED TO GET VEH TO DEALERSHIP, BUT VEHICLE AGAIN DIED IN THE ROAD. ALL LIGHTS CAME ON THE VEH WOULD START. AFTER WAITING I WAS EVENUTALLY ABLE TO GET CAR TO DEALERS. I AM AFRAID TO DRIVE THIS CAR. I FEEL I AM PUTTING MY LIFE AND OTHERS AT RISK WITH THIS CAR ON THE ROAD. I AM HANDYCAPPED AND PURCHASED THIS VEHICLE FOR SAFETY REASONS. IT HAS BEEN A NIGHTMARE. HOW CAN I GET RID OF THIS VEHICLE AND GET IT REPLACED? I AM TRUELY CONCERNED FOR MY LIFE IN THE CAR. THE VEHICLE HAS BEEN REPAIRED, BUT I FEEL THEY JUST FIX THINGS BUT DON'T ACTUALLY KNOW WHAT IS WRONG. WHERE DO I GO FOR HELP?*AK

  17. Engine and engine cooling, Visibility, Structure, Aug 1, 2002

    CONSUMER STATES WHILE DRIVING FROM 35 OR MORE MPH THE VEHICLE WOULD INTERMITTENTLY CUT OFF WITHOUT WARNING, THE VEHICLE HAS BEEN TO THE DEALER ON THREE OCCASIONS AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM, THE CONSUMER FEELS EXCESSIVE HEAT ON HIS FEET WHILE DRIVING, THE DEALER INDICATED THAT ALL SHIELDS ARE IN PLACE, SUNROOF BUTTON IS IONPERATIVE. *NLM

  18. Seat belts, Aug 1, 2002, crash

    VEHICLE HIT A RETAINING WALL AT 65 MPH, THEN ROLLED A FEW TIMES. SEATBELT DID NOT RESTRAIN DRIVER, AND DRIVER HIT HEAD ON WINDSHIELD. VEHICLE WAS TOTALLED.*AK

  19. Air bags, Aug 1, 2002, crash

    AT 65 MPH VEHICLE HIT A RETAINING WALL, THEN ROLLED A COUPLE OF TIMES, AND NEITHER AIRBAG DEPLOYED. CONSUMER HIT HEAD ON WINDSHIELD, VEHICLE WAS TOTALLED.*AK

  20. Air bags, Jul 30, 2002, crash

    ON 7/11/2002 MY WIFE WAS INVOLVED IN A NEAR HEAD-ON ACCIDENT. SHE WAS DRIVING DOWN THE ROAD WHEN ANOTHER CAR SUDDENLY TURNED LEFT IN TO HER PATH. THE OTHER DRIVER WAS CITED FOR FAILURE TO YIELD RIGHT OF WAY. MY WIFE HIT THE OTHER CAR IN THE FRONT RIGHT SIDE. THE FORD FOCUS ZX5 SUSTAINED MAJOR DAMAGE AND WITH A COST OF OVER $12,000 TO REPAIR IT WAS DECLARED A TOTAL LOSS. THE AIR BAGS NEVER DEPLOYED EVEN THOUGH IT WAS A FRONTAL COLLISION AND THE BUMPER WAS TOTALLY DESTROYED. WHEN I CONTACTED FORD MOTOR CO. TODAY AT THEIR CUSTOMER SERVICE CENTER (1-866-693-6738) I WAS INFORMED BY STEVE THAT IF I WANTED TO FIND OUT WHY THE AIR BAGS DIDN'T DEPLOY THAT I COULD PAY TO HAVE THEM TESTED. WHEN I QUESTIONED AS TO WHY I HAD TO PAY TO HAVE FORD TO POSSIBLY FIX A MAJOR PROBLEM WITH THE AIR BAGS HE SAID THAT THAT IS WHAT THE COMPUTER POP UP STATED. FORD SHOULD BE MORE RECEPTIVE TO WANTING TO FIND OUT IF THERE IS A PROBLEM. IF THERE IS A PROBLEM THEN FORD SHOULD COMPENSATE ME AND MY WIFE.*AK

  21. Structure, Tires, Jul 30, 2002

    THE CONSUMER EXPERIENCED A SUDDEN LOUD EXPLOSIVE NOISE WHILE PULLING OUT OF PARKING AND MAKING A TURN. THEN, ANOTHER EXPLOSIVE NOISE OCCURRED INVOLVING THE REAR TIRE. *YH *SCC

  22. Steering, Jul 26, 2002

    WHILE BACKING UP CONSUMER HEARD A LOUD NOISE FROM FRONT END, THEN, LOST STEERING ABILITY. VEHICLE WAS TOWED TO DEALER, IT WAS DETERMINED THAT RACK AND PINION HAD BROKEN.*AK

  23. Engine and engine cooling, Electrical system, Jul 25, 2002

    CONSUMER STATES WHILE DRIVING VEHICLE WILL JUST STALL WITHOUT ANY WARNING, WILL START BACK UP AFTER SITTING FOR ABOUT HALF AN HOUR. CONTACTED DEALER. CANNOT FIX PROBLEM.*JB CONSUMER STATED THAT ALL ELECTRICAL PARTS FAIL TO OPERATE WHEN THE VEHICLE STALL. THE DEALER REPLACED MANY PARTS BUT THE PROBLEM WAS NOT SOLVED. *YH

  24. Steering, Jul 25, 2002

    RACK AND PINION FAILED TWICE WITHIN 24 HOURS-ONCE FOR THE OWNER AND ONCE FOR THE DEALER AFTER REPLACING THE ORIGINAL.*JB

  25. Electrical system, Jul 24, 2002

    MAY 25, 2002: VEHICLE STALLED ON HWY 15/93 INTERCHANGE IN LAS VEGAS, NV WHILE DOING 65 MPH. TRAFFIC WAS MODERATE, AND WE WERE ABLE TO MOVE TO THE SIDE OF THE ROAD. SAFETY WAS OF MAIN CONCERN HERE AS WE WERE NOT THAT FAR OFF THE ROAD. THE VEHICLE RESTARTED 30 MIN. LATER. MAY 27, 2002: VEHICLE STALLED FOR SECOND TIME ON HWY 93, 34 MILES SOUTHEAST OF KINGMAN ARIZONA WHILE GOING UP A HILL AT 65 MPH. THERE WAS NO SHOULDER TO PULL OFF ONTO. THERE WAS HOLIDAY TRAFFIC AND WE HAD TO PUSH THE VEHICLE UP A BLIND HILL (TO ONCOMING TRAFFIC) 70 FT TO THE NEAREST SHOULDER. WE WERE TOWED INTO KINGMAN. SINCE THEN, THE FUEL PUMP HAS BEEN REPLACED 3 TIMES IN 68 DAYS. WHILE NO ONE HAS BEEN INJURED, IT IS JUST A MATTER OF TIME BEFORE WE ARE IN A LOCATION THAT WILL NOT AFFORD US A SAFE EXIT. CLEARLY, THE FUEL PUMP DESIGN IN THIS VEHICLE IS DEFECTIVE.*AK