2012 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,801 owner complaints filed for this model year. This is the highest complaint count among 19 Focus model years with reports.
Of the 2012 reports, 108 involved a crash and 15 involved a fire. 88 people were injured and 5 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Visibility, windshield wiper/washer, switch/wiringApr 5, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 2012 FOCUS VEHICLES MANUFACTURED FROM AUGUST 1, 2010, THROUGH OCTOBER 18, 2011. A SEAL IN THE WIRING HARNESS CONNECTOR TO THE PASSENGER SIDE WIPER MOTOR MAY BE MISSING.
WATER OR OTHER CONTAMINANTS MAY ACCUMULATE IN THE CONNECTOR, RESULTING IN AN INTERMITTENT OR INOPERATIVE PASSENGER SIDE WIPER MOTOR, REDUCING VISIBILITY AND INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND AS NECESSARY, CLEAN AND PROPERLY SEAL THE PASSENGER SIDE WIPER MOTOR CONNECTOR. ANY INOPERATIVE WIPER MOTORS WILL BE REPLACED. THIS SERVICE WILL BE PROVIDED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 21, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 12V149000 on NHTSA.gov
Representative owner complaints: engine
504 reports, newest first. Show all
Engine, Aug 19, 2015
ENGINE LIGHT WENT ON, STARTING TO GET ON INTERSTATE, CAR WOULD NOT EXCELERATE PAST 30 MILE PER HOUR ALL THE WAY HOME ABOUT 45 MILES
Power train, Engine, Fuel/propulsion system, Aug 9, 2015
PURCHASED A 2012 FORD FOCUS IN DECEMBER OF 2014. THE TRANSMISSION HAS HAD SHIFTING ISSUES ALMOST THE ENTIRE TIME THAT I HAVE HAD THE VEHICLE. IN MAY, THE TRANSMISSION BEGAN STUTTERING AT LOW SPEEDS. WHEN REACHING SPEED ON AN INTERSTATE ON-RAMP, THE VEHICLE SHOWED THE MESSAGE "VEHICLE NOT IN PARK" AND SHUT OFF AS I WAS PULLING INTO TRAFFIC. A DAY LATER WHEN DRIVING IT, IT STUTTERED AGAIN AND THE CHECK ENGINE LIGHT CAME ON. TOOK IT, ALONG WITH A DEFECTIVE PART NOTICE TO THE DEALER FOR THE AUTOMATIC TRANSMISSION CLUTCH SYSTEM, WHICH THE DEALER SAID WAS THE ISSUE AND SUPPOSEDLY REPLACED IT UNDER THE WARRANTY. THE DEALER ALSO RESET THE "AUTOLEARN" FEATURE IN THE TRANSMISSION. FOR A FEW DAYS IT WORKED FINE, THEN THE STUTTERING AND SHIFTING ISSUES BEGAN AGAIN. ON AUGUST 8TH, 2015 THE VEHICLE WAS DRIVEN TO THE STORE, AND WORKED AS IT USUALLY DID, WITH MINOR STUTTERING AND GRINDING THAT APPEARS TO CHARACTERIZE THE FORD TRANSMISSION. IT WAS PARKED FOR ROUGHLY 30 MINUTES WHILE IN THE STORE, UPON STARTING AND PUTTING THE VEHICLE IN REVERSE, THE TRANSMISSION WOULD NOT TURN OR GAIN ENOUGH POWER TO PROPEL THE CAR OUT OF THE PARKING SPACE. AS IT ROLLED BACK, IT WAS SHIFTED INTO THE DRIVE POSITION, THE VEHICLE BEGAN TO PROPEL UNTIL IT WENT TO SHIFT AND THE CAR "MISSED" THE GEAR AND STUTTERED LOSING ALL MOMENTUM. THIS CONTINUED FROM EVERY START/STOP. STOPPED AT ANOTHER STORE, WHEN CAME BACK OUT THE CAR WOULD NOT START ON THE FIRST CRANK, AND THE CHECK ENGINE LIGHT CAME BACK ON. THE POWER ISSUES TO THE TRANSMISSION ON TAKE OFF AND THE MISSING GEARS CONTINUED ALL THE WAY TO MY HOME.
Power train, Engine, Jul 29, 2015
WHILE DRIVING IN OPEN COUNTRY, VEHICLE SUDDENLY SHUT OFF. AFTER APPROXIMATELY 15 MINUTES THE VEHICLE COULD BE RESTARTED. DROVE THE VEHICLE APPROXIMATELY 10 ADDITIONAL MILES AFTER RESTART AND THEN THE VEHICLE SUDDENLY COASTED AS IF IN 'NEUTRAL" EVEN THOUGH GEAR SHIFT WAS IN "DRIVE" POSITION. THIS TIME THE GEAR INDICATOR LIGHT FLASHED AND THE ENGINE CONTINUED TO RUN WITH THE VEHICLE IN "DRIVE." SHUT OFF VEHICLE. SHUT OFF THE ENGINE. AFTER APPROXIMATELY 10 MINUTES, RESTARTED THE VEHICLE AND DROVE REMAINDER OF TRIP WITHOUT INCIDENT. NEXT DAY WHILE DRIVING IN LOCAL COUNTRY TRAFFIC, VEHICLE AGAIN COASTED AND APPEARED TO SHIFT TO "NEUTRAL" WITHOUT WARNING. GEAR INDICATOR LIGHT FLASHED AND ENGINE CONTINUED TO RUN EVEN THOUGH SHIFT LEVER WAS IN "DRIVE." HAD VEHICLE TOWED TO DEALER FOR SERVICE.
Electrical system, Engine, Jul 29, 2015
THERE WAS A LOSS OF POWER IN FEBRUARY WHEN I WAS DRIVING SO I TOOK MY CAR TO FORD AND APPARENTLY THERE WAS A PROBLEM WITH THE TRANSMISSION. HOWEVER, TWO DAYS AGO (JULY 27TH), MY CAR STOPPED WORKING COMPLETELY WHILE I WAS DRIVING. I WAS REALLY SCARED SINCE ALL POWER WAS OFF. THEN I HAVE TO TRY SEVERAL TIMES TO TURN ON MY CAR AGAIN. THERE WAS A LOSS OF ALL CHANGES, REVERSE POSITION DID NOT WORK. TOOK THE CAR TO THE DEALER AGAIN AND I AM WAITING FOR AN ANSWER. I DO NOT WANT TO DRIVE THE CAR UNTIL I KNOW IT IS COMPLETELY SAFE TO DRIVE IT. I HAVE A KID SO THIS SITUATION IS VERY DANGEROUS FOR ME...UPDATED 05-10-16 *BF UPDATED 12/13/2017*CN
Power train, Electrical system, Engine, Jul 27, 2015
LETTER FROM SENATOR ISAKSON ON BEHALF OF CONSTITUENT RE 2012 FORD FOCUS ISSUES. (ATTN: HANNA YU). *SMD THE CONSUMER STATED THE VEHICLE HAD FOUR MAJOR REPAIRS AND 6-8 MINOR REPAIRS DONE TO THE TRANSMISSION. THE VEHICLE WOULD JERK. ALSO, WHILE IN THE MIDDLE OF A MAKING A TURN, THE VEHICLE SUDDENLY STOPPED. *JB
Power train, Other or unspecified, Engine, Jul 27, 2015
THE VEHICLE WOULD NOT TURN OVER. THERE WAS NO CLICKING OF THE VEHICLE TRYING TO START. AFTER 4 TRIES TO START THE CAR IT WAS LEFT TO SIT FOR 30 MIN BEFORE WE TRIED AGAIN. THE CAR THEN WAS TRIED TO START AGAIN DID NOT START UNTIL THE 4TH TRY. THEN THE CAR STARTED. IT SEEMS TO BE SKIPPING A GEAR WHILE DRIVING WILL GO FROM 6K RPM TO ALL OF THE SUDDEN JUMPING DOWN TO 2K RMP. THERE IS SOMETHING WRONG WITH THE CLUTCH/ TRANSMISSION WITH SHIFTING AND NOW SOMETHING GOING ON WITH THE STARTING SYSTEM.
Power train, Engine, Jul 20, 2015
ACCELERATING UP A SHALLOW HILL THE TRANSMISSION BEGAN TO STUTTER AND JERK AND GRIND AS IT CHANGED GEARS. IN THE MIDDLE OF THE JERKING THE CAR SHIFTED INTO NEUTRAL AND REVVED UP. COMPLETE LOSS OF POWER AT SPEED. PULLED OVER TO THE SIDE OF THE ROAD (ON A HILL) PUT THE CAR IN PARK AND SHUT THE CAR OFF. WHEN I RELEASED THE BRAKE THE CAR ROLLED BACKWARDS DOWN THE HILL - CLEARLY THE CAR WAS NOT ENGAGED IN PARK. I APPLIED THE BRAKE TO STOP THE CAR AND ENGAGED THE E BRAKE. I TRIED TO RESTART THE CAR IT WOULD NOT START. ERROR KEPT FLASHING 'PARKING AID MALFUNCTION - SERVICE REQUIRED'. THE FAILURE LEFT US STRANDED ON THE SIDE OF THE ROAD ON A 95 DEGREE DAY WITHOUT THE ABILITY TO START THE CAR. I AM CURRENTLY WAITING FOR FORD DEALER TO DETERMINE THE CAUSE OF THE FAILURE. THE JERKING AND STUTTERING OF THE TRANSMISSION IS A VERY REGULAR OCCURRENCE FOR MY CAR. IT HAPPENS AT ALMOST EVERY STARTUP, ESPECIALLY WHEN HOT. THE JERKING AND STUTTERING HAS IN THE PAST RESULTED IN LOSS OF POWER TO THE POINT THAT I HAVE ALMOST BEEN HIT BY ONCOMING CARS WHEN I TRIED TO PULL OUT INTO THE STREET. I HAD ALSO BROUGHT MY CAR TO THE DEALER PREVIOUSLY COMPLAINING OF SEVERE JERKING AND STUTTERING AND WAS TOLD THIS WAS NORMAL FOR THE TRANSMISSION.
Power train, Vehicle speed control, Engine, Jul 19, 2015
FIRST INCIDENT TRAVELING APPROXIMATELY 45 MPH, AS AUTOMATIC TRANSMISSION SHIFTS GEARS, THE TRANSMISSION SLIPS OUT OF GEAR. SHIFTING TO NEUTRAL AND BACK INTO GEAR DOES NOT WORK. PULLED VEHICLE ONTO THE SHOULDER, PUT INTO PARK, TURN OFF THE ENGINE. ENGINE WILL NOT START, NO CRANK. LET VEHICLE SIT FOR A MINUTE, RETRY STARTING, VEHICLE RUNS NORMALLY. NEXT INCIDENT AROUND 2 WEEKS LATER. SIMILAR EXPERIENCE, BUT TRAVELLING APPROX 75 MPH ON HIGHWAY. REQUIRED TO PULL OVER, RESTART VEHICLE. CHECK ENGINE LIGHT ON AT RESTART AND ENGINE RUNNING AT LOWER RPM THAN NORMAL IN ALL GEARS. VEHICLE RESTS OVERNIGHT, RUNS NORMALLY WITH NO CHECK ENGINE LIGHT. SUBSEQUENT INCIDENTS INCREASE IN FREQUENCY, WITHOUT CHECK ENGINE LIGHT. SIMPLY NEED TO PULL OVER, RESTART VEHICLE. MOST FREQUENTLY OCCURS WHILE TRAVELING ON THE HIGHWAY AT HIGHER SPEEDS. 6TH OR 7TH INCIDENT, ABOUT A MONTH AFTER THE INITIAL INCIDENT. CHECK ENGINE LIGHT REMAINS ON. VEHICLE SERVICE SCHEDULED BUT NOT YET PERFORMED DUE TO BACKLOG OF TRANSMISSION SERVICE REPAIRS AT FORD SERVICE CENTER.
Vehicle speed control, Other or unspecified, Engine, Jul 15, 2015
(AUTOMATIC HATCHBACK) THE CAR ROLLS BACK WHEN IN GEAR, ON A STEEP HILL. SHIFTING GEARS, IT WILL HESITATE ON THE HIGHWAY AND WILL JUMP GEARS AND STUDDER. A FEW DAYS AGO I WAS TRYING TO BACK OUT OF MY DRIVEWAY TO GET TO WORK AND WHEN I PUT IT IN REVERSE, THE CAR DIDN'T MOVE WHATSOEVER, SO I PUT IT IN DRIVE TO TEST AND SEE IF IT WAS WORKING, AND IT GOT IN 1ST GEAR JUST FINE.SO I TRIED TO REVERSE AGAIN WITH THE SAME ISSUE. THEN THE ENGINE LIGHT ILLUMINATED, SO I LEFT THE CAR AND GOT A RIDE TO WORK, HOWEVER THAT NIGHT WHEN I CAME HOME, I TESTED THE CAR OUT AGAIN AND SAME PROBLEM, HOWEVER A MESSAGE POPPED UP "TRANSMISSION IS NOT IN PARK (P)" AND I HAD IT IN REVERSE, SO I PUT IT IN DRIVE AND THE SAME MESSAGE POPPED UP. NOW I CANNOT GET IT TO MOVE AT ALL. WHILE IN DRIVE, IT WILL REV UP, BUT IT WILL NOT MOVE! IT WILL START UP NO PROBLEM, AND SOMETIMES IT WILL DRIVE, BUT IT WILL LOSE POWER AND NOT MOVE AGAIN.
Other or unspecified, Engine, Jul 5, 2015
2013, 2014, TRANSMISSION CLUTCH REPLACED, 2015 WAITING FOR ANOTHER TRANSMISSION CLUTCH REPLACEMENT. REAR ENDED IN 2014 WHEN CAR BOGGED DOWN GETTING ON HIGHWAY. CAR DIED TWICE WHILE ON HIGHWAY . TOLD BY FORD CUSTOMER CARE & DEALERSHIP CAR WAS SAFE TO DRIVE BEFORE BOTH INCIDENTS. CAR REVS UP TO HIGH RPMS FOR NO REASON WHILE DRIVING.. VERY SCARY. !!!! CAR HAS NOT DRIVEN CORRECT SINCE THE DAY IT LEFT THE DEALERSHIP !!
Engine, Jun 15, 2015
WHILE DRIVING HOME, I CAME TO A STOP BEHIND A CAR AT A TRAFFIC LIGHT. WHEN I TRIED TO ACCELERATE, THE CAR WOULD NOT MOVE. IT WAS AS IF THE CAR WAS IN PARK AND I WAS STEPPING ON THE GAS. THE CAR BEHIND ME ALMOST CRASHED INTO THE BACK OF ME. I HAD TO COMPLETELY TURN OFF MY CAR WHILE IN THE MIDDLE OF THE ROAD AND RESTART THE CAR. NO LATER THAN 15 MINUTES LATER WHILE ON A HILL BY MY APARTMENT, THE CAR ONCE AGAIN WOULD NOT ACCELERATE. IF I HADN'T PRESSED ON THE BRAKE AS QUICK AS I DID, IT WOULD'VE ROLLED BACK ON THE CAR BEHIND ME. I HAVE HAD 3 TRANSMISSION RELATED ISSUES WITH THIS CAR AND 2 INCIDENCES PRIOR TO TODAY THAT INVOLVED ENDANGERING MY LIFE. I HAVE TAKEN IT TO FORD 3 TIMES IN ONE YEAR. THIS CAR IS INDEED A SAFETY HAZARD AND WITH ALL THE COMPLAINTS AND LAWSUITS, NEEDS TO BE RECALLED.
Engine, Jun 12, 2015
IN OCTOBER 2014 THERE WAS A RECALL REGARDING TRANSMISSION CLUTCH SHUDDER. I MADE AN APPOINTMENT TO HAVE THE TRANSMISSION LOOKED AT ON 11.19.14. ON THE DAY PRIOR TO SAID APPOINTMENT, ROY O'BRIEN FORD CANCELED MY APPOINTMENT STATING THERE WERE NO PARTS AVAILABLE. I HAVE NOW BEEN CALLING BOTH THE DEALERSHIP AND FORD MOTOR COMPANY FOR EIGHT MONTHS ATTEMPTING TO HAVE MY VEHICLE INSPECTED. I ALSO FILED A CASE NUMBER WITH FORD ON 01.13.15 - #CAS5815506. TO THIS DATE NOTHING HAS BEEN DONE. I FINALLY CALLED FORD AGAIN ON 5.11.15 AND WAS TOLD, BY PATRICIA - A 2ND LEVEL CUSTOMER SERVICE REP" THAT IT'S "NOT REALLY A RECALL". TAKE YOUR CAR IN TO SEE "IF" IT NEEDS SERVICE. WELL, I CAN'T VERY WELL DO THAT WHEN THE DEALERSHIP WON'T RESCHEDULE AN APPOINTMENT. THIS IS VEHICLE HAS DANGEROUS POTENTIAL TO STOP RUNNING AT ANY MOMENT. THESE MODELS WITH TRANSMISSION ISSUES SHOULD NEVER BE SOLD.
Electrical system, Electronic stability control (ESC), Engine, Jun 10, 2015
SINCE THE PURCHASE OF THIS FOR FOCUS 2012 TWO YEARS AGO, THE ENGINE WILL SUDDENLY STALL OUT AND STOP WORKING ENTIRELY. I AM 6 MONTHS PREGNANT AND AFTER BRINGING THIS CAR IN FOR NUMEROUS REPAIRS OF THIS ISSUE, WITH NO REAL RESOLVE, I AM NOW FURIOUS. I WAS DRIVING DOWN A 4 LANE HIGHWAY AT 65 MPH AND MY ENGINE SAID "PARKING ASSIST FAILURE" AND THE CAR DIED. I WAS ALMOST HIT BY MULTIPLE CARS AS I TRIED TO COAST MY WAY TO THE SHOULDER OF THE ROAD. I TURNED THE CAR OFF AND BACK ON AND IT STARTED AGAIN. I CALLED THE DEALERSHIP AND WAS TOLD I COULD BRING IT IN "BUT THEY ALREADY FIXED IT." THEN JUST A FEW DAYS LATER I AM AT A BUSY INTERSECTION, AND IT STALLS AGAIN..THIS TIME WONT TURN BACK ON. I HAVE BEEN GIVEN THE RUN AROUND FROM FORD, AND THE FORD DEALERSHIP, AND I NEED OUT OF THIS CAR. I HAVE ALWAYS DRIVEN VOLKSWAGON'S, AND THIS WAS MY FIRST FORD. NEVER AGAIN. MEANWHILE, I AM UNDERWATER ON MY CAR LOAN NOW, BECAUSE I HAVE A CAR THAT IS WORTH NOTHING.
Engine, Jun 3, 2015
1. CAR OCCASIONALLY DROPS OUT OF GEAR ON HIGHWAY CAUSING CARS BEHIND ME TO SWERVE AROUND 2. CAR AT STOPS SIGNS/STOPLIGHTS OCCASIONALLY DROPS OUT OF GEAR ON ACCELERATION. ALMOST GOT HIT BY A TRUCK WHEN MAKING A LEFT AND CAR SLOWED TO A CRAWL DUE TO DROPPING OUT OF GEAR. 3. REVERSE GEAR DOES NOT WORK OCCASIONALLY
Power train, Electrical system, Engine, May 18, 2015
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO ACCELERATE, THE VEHICLE HESITATED TO ACCELERATE. ALL OF THE WARNING INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE HAD A LEAK AND NEEDED TO BE REPAIRED AND THE BRAKE LINE AND CIRCUIT BOARD FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.
Other or unspecified, Engine, May 8, 2015
THE FOCUS HAS A MANUFACTURERS PROBLEM WITH THE TRANSMISSION CLUTCH. IT OFTEN BREAKS AND OFTEN LEAVES ME STRANDED. IT WILL STOP ACCELERATING OR GET STUCK WHEN ACCELERATING ON THE HIGHWAY AND I'VE ALMOST HAD A FEW ACCIDENTS BECAUSE OF IT. I HAVE ALSO BEEN STRANDED ON THE SIDE OF THE ROAD BECAUSE OF IT LATE AT NIGHT. FORD HAS FIXED IT FOUR TIMES NOW WITH NO RESOLUTION. THEY SAY ITS A COMMON PROBLEM THAT THEY CAN PATCH BUT NOT EXACTLY FIX.
Power train, Other or unspecified, Engine, May 5, 2015
I HAVE BEEN TO MY FORD DEALERSHIP 10 TIMES LAST YEAR AND 4 TIMES ALREADY THIS YEAR. I HAVE MULTIPLE CHECK ENGINE LIGHT THAT CAME ON AND EACH TIME THEY REPLACE A PART ON MY CAR. I HAD MY CAR LAST WEEK FOR SERVICE AND NOW IT'S BACK THIS WEEK AGAIN FOR SERVICE. I HAVE ALL MY REPAIR RECEIPTS AND I AM COMPLETELY SADDEN THAT FORD CANNOT DO ANYTHING FOR ME AS I CALLED THE FORD COOPERATE OFFICE AND HAVE THEIR SPECIALIST LOOKED AT MY CASE AND I AM HAVING THE SAME ISSUES. MY CAR SHUTS OFF ON ME SO MANY TIMES WHILE DRIVING WITH ME 1 YEAR OLD SON IN THE MIDDLE OF THE STREET. THEY WILL FIX IT TODAY AND NEXT WEEK I AM BACK IN THE SHOP. THEY HAVE MY CAR MORE TIMES IN THE SHOP THAN I HAVE ON THE ROAD. I AM EXTREMELY TIRED! I TOLD THEM TO TEST DRIVE MY CAR EACH TIME THEY "SUPPOSEDLY FIXED" MY ISSUE AND THE PROBLEM REMAINS THE SAME. I HAVE SPOKEN TO [XXX] AT THE COOPERATE OFFICE IN FLORIDA ( 1866-631-3788) EX [XXX] AND HE HAS NEVER SOLVED MY PROBLEMS OR RETURN ANY OF MY CALLS. --AT PRESENT WRITING THIS ISSUE I AM SCHEDULED FOR ANOTHER "REPAIR". ANOTHER CHECK ENGINE LIGHT SITUATION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electronic stability control (ESC), Engine, Apr 28, 2015
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT 5 MPH, THE VEHICLE LOST POWER. IN ADDITION, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO ACCELERATE BUT INCREASED IN RPMS. THE TRACTION CONTROL AND ENGINE WARNING LIGHTS ILLUMINATED. THE CONTACT ALSO STATED THAT HILL START MALFUNCTION WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,500.
Power train, Engine, Apr 23, 2015
VEHICLE LOST DRIVETRAIN POWER ON THE FREEWAY. I WENT TO ACCELERATE IN VERY HEAVY TRAFFIC, AND THE ENGINE REVVED WITHOUT MOVING FORWARD (SIMILAR TO SOMEONE DEPRESSING THE CLUTCH AND ACCELERATING). SHIFTED THE CAR INTO NEUTRAL, BACK INTO DRIVE IN ORDER TO JOG THE TRANSMISSION INTO OPERATION, THAT DID NOT WORK. I SHIFTED INTO THE 'SPORT' MODE IN THE TRANSMISSION THINKING THAT WOULD HELP, THAT DIDN'T WORK. I HAD ENOUGH FORWARD MOMENTUM TO GET THE CAR TO THE SHOULDER AND CALL FOR A TOW, BUT OVERALL, THE CAR WOULD NOT TRAVEL UNDER IT'S OWN POWER. AT THIS POINT, I AM QUITE CONCERNED THAT I OWN THIS CAR, AND IT'S NOT SAFE TO DRIVE. ONCE IT'S FIXED, I AM STILL QUITE CONCERNED THAT I'VE OWNED THIS CAR FOR 2 YEARS, AND IT'S BEEN IN THE SHOP BETWEEN 8 - 10 INDIVIDUAL INCIDENTS. I AM CONCERNED THAT I CANNOT PUT MYSELF OR MY FAMILY INSIDE THIS CAR WITH ANY REASONABLE EXPECTATION OF SAFETY. PLEASE, FORD MOTOR COMPANY NEEDS TO ISSUE A FULL, MANDATORY RECALL OF THIS CAR IN ORDER TO GET THIS ISSUE FIXED BEFORE SOMEONE FACES A SEVERE INJURY OR DEATH AS A RESULT OF THIS ISSUE. IF I WAS IN FRONT OF A TRUCK THAT WASN'T PAYING ATTENTION, I COULD HAVE BEEN KILLED. *TR
Power train, Vehicle speed control, Engine, Apr 13, 2015
I WAS DRIVING THE VEHICLE DOWN THE HIGHWAY AND IT ALL OF A SUDDEN LOST POWER AND WOULD NOT SHIFT AND SLOWED DOWN TO AROUND 40MPH AUTOMATICALLY AND ALMOST CAUSED ME TO BE HIT FROM THE VEHICLE BEHIND ME AND HAD TO IMMEDIATELY PULL OF TO THE SHOULDER. A MESSAGE CAME UP ON THE HUD/DISPLAY AND SAID TRANSMISSION MALFUNCTION SERVICE NOW!. I THEN SHUT THE CAR OFF AT A PARKING LOT AND LET THE CAR SIT FOR OVER AN HOUR AND MADE PHONE CALLS TO THE DEALER. THIS HAS ALSO HAS HAPPENED WHEN GOING TO STEP ON GAS TO YIELD AT AN INTERSECTION AND THE MOTOR JUST WENT UP IN RPM BUT DID NOT MOVE OR GO INTO GEAR WHILE IN DRIVE. THIS IS VEHICLE IS DANGEROUS WHILE DRIVING DUE TO THESE ISSUES AND THE DEALER ACTS LIKE IT IS NOT. *TR
Power train, Engine, Apr 13, 2015
THE PARKING AID LIGHT CAME ON AND THE CAR WON'T START! I HAVE HAD THE CAR IN THREE TIMES FOR TRANSMISSION AND SHAKING AND IT HAS YET TO BE FIXED. THE CAR DOES NOT ACCELERATE PROPERLY AND IS GOING BACK IN AGAIN TODAY. FORD WILL NOT BUY ME OUT OF MY LOAN OR WORK WITH ME ON REPLACING IT. I BOUGHT THIS FOR MY DAUGHTER AND I DO NOT FEEL SAFE WITH HER DRIVING IT AT ALL! *TR
Power train, Engine, Apr 9, 2015
THE TRANSMISSION DOESN'T FUNCTION PROPERLY -- DELAYING ON ACCELERATION, THEN 'CATCHING' AND ACCELERATING IN A BURST. I'VE HAD IT 'FIXED' ONCE AND AM TRYING TO GET IT FIXED AGAIN. IT ISN'T SAFE, PARTICULARLY IN HILLY TRAFFIC-HEAVY SEATTLE. FORD REALLY NEEDS TO BE ACCOUNTABLE FOR THE PROBLEMATIC TRANSMISSION THAT THEY HAVE RUNNING AROUND THE STREETS. I AM IN MY MID-TWENTIES AND THIS IS MY FIRST CAR. IT'S BEEN VERY DEPRESSING, AND I WOULD LOVE FAIR RESOLUTION. *TR
Electrical system, Engine, Apr 8, 2015
THE CAR WAS RUNNING FINE UNTIL LAST WEEK WHEN I DROVE TO THE SUPERMARKET. AFTER I CAME OUT AND ATTEMPTED TO LEAVE, THE ENGINE WOULD NOT TURN OVER. EVERYTHING WORKS ELECTRICALLY (RADIO, LIGHTS, ETC...) BUT TURNING THE IGNITION KEY FULLY DID NOTHING. THIS NOW HAPPENS DAILY AFTER THE CAR WARMS UP. IF YOU TURN THE CAR OFF IT WILL NOT START OR TURN OVER. IF YOU LET THE CAR COOL DOWN FOR A COUPLE HOURS IT GENERALLY WILL START. DRIVING IS DONE MAINLY AT HIGHWAY SPEEDS AND THE OIL LEVEL AND ENGINE TEMPERATURE ARE FINE ACCORDING TO DIPSTICK AND GAUGES. BOUGHT A NEW BATTERY IN CASE SOMETHING WAS WRONG WITH IT. IT DID NOT RESOLVE THE PROBLEM. ENSURED THE NEGATIVE TERMINAL OF THE BATTERY WAS SOLIDLY ATTACHED TO METAL (NOT PAINTED METAL) TO ENSURE PROPER GROUNDING. NOTHING HELPED. DEALER APPOINTMENT THIS WEEK. ALSO RECEIVED "HILL ASSIST NOT AVAILABLE" WARNING ON DASH. A FRIEND OF MINE WHO OWNS THE SAME EXACT MODEL AND YEAR VEHICLE (2012 FORD FOCUS) HAD THE EXACT SAME THING HAPPEN TO HIM. THE DEALER SWITCHED OUT THEIR TCM (TRANSMISSION CONTROL MODULE) AND THIS FIXED THEIR PROBLEM. TIME FOR A RECALL. *TR
Engine, Apr 1, 2015
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STARTED TO JERK WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 6/8/15*CN
Vehicle speed control, Engine, Mar 26, 2015
MY GRANDDAUGHTER AND I WERE RETURNING HOME FROM OUT OF TOWN WHERE WE HAD BEEN ON TOLLWAYS THROUGHOUT THE DAY. FORTUNATELY, WE WERE ONLY A MILE FROM HOME AND OUT OF THE BIG CITY AND OFF THE TOLLWAYS, WHEN THE CAR BEGAN TO SHUDDER AND SHAKE AND COMPLETELY STALLED IN THE ROADWAY AS I WAS SLOWING TO APPROACH AN INTERSECTION. IT JUST SEEMED TO LOCK UP AND SHOOK VIOLENTLY AND LIGHTS FLASHED AND I IMMEDIATELY LOOKED AT THE DASH AND IT READ SERVICE IMMEDIATELY. I LOOKED IN MY REAR VIEW MIRROR AND FORTUNATELY NO ONE WAS BEHIND ME. I TRIED TO ACCELERATE TO GET TO THE SIDE OF THE ROAD AND IT JERKED AND SLOWLY BEGAN TO ACCELERATE AND SLOWLY REACH HOME. AT HOME I PUT IT IN PARK AND AFTER THAT WAS UNABLE TO MOVE IT FORWARD OR BACKWARD. I HAD TO HAVE IT TOWED TO THE DEALERSHIP. HAD THIS HAPPENED ON THE TOLLWAY I AM CERTAIN WE WOULD HAVE BEEN HIT FROM BEHIND. I HAVE NO DOUBT. WE HAVE BEEN DEALING WITH THIS SINCE SHORTLY AFTER WE PURCHASED THE CAR IN 2012. IT HAS BEEN IN THE SHOP AT LEAST FOUR TIMES FOR SIMILAR ISSUES BUT NEVER THIS SERIOUS. EACH TIME GETS WORSE. I AM AFRAID OF THE CAR NOW AND IT HAS BEEN IN THE SHOP NOW A MONTH AND IS BEING TAKEN TO ANOTHER SHOP OUT OF TOWN BECAUSE THE LOCAL DEALERSHIP DOESN'T HAVE ANYONE CAPABLE TO FIX IT AS PER THEIR SERVICE DEPARTMENT. MOST OF ALL THIS WAS A DANGEROUS EVENT THAT NEEDS TO BE TAKEN SERIOUSLY. *TR