2013 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,112 owner complaints filed for this model year. This is the 4th highest complaint count among 19 Focus model years with reports.
Of the 2013 reports, 49 involved a crash and 12 involved a fire. 28 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, hatchback/liftgate, lockSep 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
With only a single press needed, the driver may accidently unlatch the hatchback, increasing the risk of injury to any unsecured passengers in the back.
Ford will notify owners, and dealers will reprogram the Body Control Module with updated software, free of charge. The recall began February 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C13.
Campaign 16V698000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Electrical system, wiringDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Escape vehicles manufactured January 11, 2012, to April 1, 2013, and 2013-2014 Focus ST vehicles manufactured May 03, 2012, to October 14, 2013. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began on January 7, 2016. Owners may contact Ford customer service 1-866-436-7332. Ford's number for this recall is 14S17-S1.
Campaign 15V813000 on NHTSA.gov
Electrical system, wiringAug 11, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, to April 1, 2013, and equipped with 2.0 liter engines and Focus ST vehicles manufactured February 14, 2012, to October 14, 2013, and equipped with 2.0 liter engines. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began in October 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S17.
Campaign 14V495000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
Latches/locks/linkagesMar 7, 2013
Ford is recalling certain model year 2013 Focus and C-Max vehicles built from November 16, 2012, through November 21, 2012; and model year 2013 Escape vehicles manufactured from November 14, 2012, through November 21, 2012. The left rear door child lock was built incorrectly. As a result, the child lock may not engage when the operator uses normal force to activate the child lock.
The operator may incorrectly believe the child lock is engaged. However, the door may be opened from the inside, increasing the risk of injury to an unrestrained child.
Ford will notify owners, and dealers will inspect the affected rear door latches, and replace them as necessary, free of charge. The recall began on March 27, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V085000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Representative owner complaints: fuel/propulsion system
209 reports, newest first. Show all
Fuel/propulsion system, May 14, 2019
I AM HAVING AN ISSUE WITH FILLING MY CAR WITH GASOLINE. IT CAN TAKE ME UP TO 20 MINUTES TO PUT $10 WORTH OF GAS IN THE CAR. THE GAS NOZZLE CONSTANTLY WILL CLICK OFF WHEN I AM FILLING THE TANK. IT DOES NOT MATTER IF I AM DOING IT MANUALLY OR IF I SET THE GAS NOZZLE TO THE AUTOMATIC FEATURE. I HAVE TO CONTINUALLY DEPRESS THE NOZZLE TO FILL MY CAR AND IT CONSTANTLY CLICKS OFF. I HAVE TRIED DIFFERENT GAS STATIONS, AND I WILL TRY TO HOLD THE NOZZLE IN DIFFERENT WAY, BUT IT NEVER WORKS PROPERLY.
Power train, Structure, Fuel/propulsion system, May 13, 2019
TAKATA RECALL
Fuel/propulsion system, May 10, 2019
MANUFACTURER RECALL NUMBER18S32 NHTSA RECALL NUMBER18V735 OUR VEHICLE'S FUEL TANK COLLAPSED OVER A YEAR AGO AND WE ARE UNABLE TO FULLY USE THE VEHICLE. FORD DOESN'T APPEAR TO BE PROVIDING NECESSARY PARTS TO DEALERS FOR REPAIR. WE ARE GETTING NOWHERE AND THE CAR IS UNSAFE. PERHAPS YOU CAN COMPEL FORD TO FIX THIS RECALL IN A MORE TIMELY MANNER. I SUSPECT THERE ARE OTHERS WITH THE SAME PROBLEM. THANK YOU IN ADVANCE.
Other or unspecified, Electronic stability control (ESC), Fuel/propulsion system, May 9, 2019
I'M AT THE TAIL END OF A BUYBACK FOR MULTIPLE RECALL ISSUES THAT SEEM TO BE UNFIXABLE. THEY HAD ALSO REPLACED A WEEK ENGINE MOUNT THAT IS FAILING NOW THEY HAD TO REPLACE A SAFETY RECALL FOR GAS FUEL. ALL OF WHICH IN THE PAST DOWNTOWN FORD IN SACRAMENTO DID FOR FREE AND NOW THEY ARE TRYING TO CHARGE ME $1300 TO FIX THE RECALLS AND REPAIRS THAT THEY HAD DONE WITHOUT MY KNOWLEDGE. SINCE IT WAS ORDERED TO THEM BY YOU GUYS. AND NOW THEY ARE SAYING AT FUTURE FORD OF SACRAMENTO OFF OF MADISON AVENUE THAT THEY WILL NOT FIX IT FOR FREE AND THAT THEY ARE GOING TO TRY AND TAKE IT OUT OF MY SETTLEMENT WHEN THEYARE SCAM ARTISTS AND ARE CHARGING ME WAY MORE THAN ANY PART NEEDS TO BE. AND I'M ALSO BEING LIED TO BY FORD WRAP WHO TOLD ME THEY WERE GOING TO PAY FOR THE PARTS AND THEY WERE ALSO GOING TO PUT ME IN A RENTAL. ALL OF WHICH WAS A LIE. I HAVE LOST HUNDREDS OF DOLLARS IN WAGES I'VE HAD A TON OF PAIN AND SUFFERING FROM HAVING TO BE LIED TO OVER AND OVER AGAIN AND THINKING I AM BEING HELPED WHEN IN FACT ALL THEY'RE DOING IS TRYING TO TAKE MY MONEY AND PUT ME IN A UNSAFE CAR THAT COULD'VE KILLED ME OR MY LOVED ONES MULTIPLE TIMES BECAUSE OF THEIR NEGLIGENCE AND THEY ARE NOT BEING HELD LIABLE
Fuel/propulsion system, May 1, 2019
MY FUEL LINE AND FUEL NECK WENT OUT ON ME I WAS DRIVING AND ANOTHER PERSON WAIVED AT ME AND SAID THEY SAW SPARKS COMING FROM THE CAR I WAS IN THE MIDDLE OF THE ROAD AND THEN THE CALL STOP I WAS LOW ON GAS SO I THOUGH I RAN OUT OF GAS GOT GAS AND THE GAS RAN THROUGH TO THE GROUND I HAD NO WARNING IT JUST HAPPEN I CALLED MY MECHANIC HE WAS THE ONE THAT TOLD ME ABOUT THE FUEL LINE AND FUEL NECK HE SAID THAT WAS VERY DANGEROUS BECAUSE THE GAS WAS RUNNING OUT I JUST THANK GOD IT DID NOT BLOW UP WITH ME OR MY GRAND KIDS LOOKS AGAIN I THANK GOD MY FAMILY HAS ALWAYS BEEN A FORD FAMILY BUT I HAVE HAS SO MANY ISSUES WITH THIS CAR IM NOT A HAPPY CAMPER WITH MY FORD FOCUS BUT I CAN'T AFFORD RIGHT NOW TO GET ANOTHER VEHICLE I HAVE A LITTLE OVER A YEAR TO PAY THIS OFF I'M UNSIDE DOWN AND HAVE TO KEEP IT BUT NOT HAPPY ABOUT FORD YOU GUYS HAVE PUT OUT GREAT CARS WHAT HAPPEN TO THE 2013 FORD FOCUS SE
Power train, Structure, Fuel/propulsion system, Apr 10, 2019
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WATER WAS FOUND INSIDE THE VEHICLE MORE THAN ONCE AFTER IT RAINED. ALSO, THE CLUTCH VIBRATED WHEN THE GEARS WERE SHIFTED. THE FAILURE OCCURRED EVERY TIME AFTER SHIFTING OUT OF FIRST GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO STAR FORD AND LINCOLN (1101 S BRAND BLVD, GLENDALE, CA 91204, (818) 956-0977) WHERE IT WAS DIAGNOSED THAT A NEW CLUTCH AND FUEL TANK WERE NEEDED AND THE POWER TRAIN CONTROL MODULE (PCM) NEEDED REPROGRAMMING. THE CONTACT STATED THAT THE MECHANICS ONLY INSTALLED A NEW FUEL TANK AND REPROGRAMMED THE PCM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 59,763. *TT*JB
Engine, Fuel/propulsion system, Mar 26, 2019
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. ALSO, THE FUEL GAUGE DID NOT FUNCTION PROPERLY AND INDICATED THAT THERE WAS FUEL IN THE VEHICLE WHEN THERE REALLY WAS NONE. THE VEHICLE WAS TAKEN TO KISTLER FORD SALES INC. (5555 CENTRAL AVE, TOLEDO, OH 43615), BUT THEY WERE UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FORD MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 125,000.
Fuel/propulsion system, Mar 26, 2019
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MIRACLE FORD (1394 NASHVILLE PIKE, GALLATIN, TN 37066, (615) 442-8845) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Latches/locks/linkages, Fuel/propulsion system, Mar 22, 2019
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 16V643000 (LATCHES/LOCKS/LINKAGES), 16V698000 (LATCHES/LOCKS/LINKAGES), AND 18V735000 (FUEL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE VEHICLE WAS TAKEN TO FIVE STAR FORD (6618 NE LOOP 820, NORTH RICHLAND HILLS, TX 76180) WHERE THEY DID NOT REPAIR ANY OF THE RECALLS FOR REASONS UNKNOWN. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR 16V643000 AND 16V698000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 18V735000.
Fuel/propulsion system, Mar 13, 2019
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE VEHICLE RESTARTED WHEN THE GEAR WAS SHIFTED INTO NEUTRAL. ALSO, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO FAIRLANE FORD (313-846-5000, LOCATED AT 14585 MICHIGAN AVE, DEARBORN, MI 48126) WHERE THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE VEHICLE WAS KEPT AT THE DEALER'S FOR THE RECALL REPAIR. ONE WEEK LATER, THE CONTACT WAS CALLED AND INFORMED TO RETURN THE LOANER VEHICLE; HOWEVER, THE TECHNICIAN STATED THAT THE PART WAS ON BACKORDER. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO ALWAYS MAINTAIN A HALF TANK OF FUEL WHILE DRIVING UNTIL THE PART BECAME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Other or unspecified, Fuel/propulsion system, Mar 13, 2019
FORD DEALER IN MELBOURNE, FLORIDA REFUSES TO PERFORM RECALL WORK. TOOK THE CAR IN--IT FAILED INSPECTION. THE MANAGER REFUSED TO ORDER PARTS OR WORK ON THE VEHICLE AND TOLD ME THE MECHANIC WAS ON VACATION. I WENT BACK AGAIN TO HAVE THE OTHER RECALL ITEMS WORKED ON, THE MANAGER SAID IT WAS STILL A "NO GO," AND I'D HAVE TO WAIT TWO MONTHS TO GET MY UNSAFE CAR LOOKED AT...
Power train, Fuel/propulsion system, Mar 7, 2019
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE WAITING FOR THE RED LIGHT TO TURN GREEN, THE VEHICLE BEGAN TO HESITATE AND LOSE ACCELERATION. ALSO, THE "TRANSMISSION FAULT" MESSAGE ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO TEAM FORD/LINCOLN (905 BRADY AVE, STEUBENSVILLE, OH 43952) WHERE IT WAS DIAGNOSED THAT THE CLUTCH KIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TOWED TO JIM ROBINSON FORD (95 ROBINSON DR, TRIADELPHIA, WV 26059) WHERE IT WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT ALSO RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Power train, Electrical system, Fuel/propulsion system, Mar 5, 2019
2013 FORD FOCUS SE. THE DEALERSHIP WILL NOT PERFORM THE RECALL.--MY VEHICLE IS SUBJECT TO MULTIPLE ITEMS, ACCORDING TO THE VIN REPORT. I DON'T KNOW WHAT TO DO...
Air bags, Fuel/propulsion system, Mar 1, 2019
TAKATA RECALL. ON FRIDAY MARCH 1 2019 AS I WAS DRIVING MY AIR BAG EXPLODED. NO DAMAGE TO VEHICLE OCCURRED.
Suspension, Power train, Fuel/propulsion system, Feb 27, 2019
TAKARA RECALL MY CAR IS SHIFTING WEIRD THE EVAP CANISTER FOR FUEL IS CLICKING AND MY CAR IS GETTING BAD MPG MY CAR CLUNKS WHEN GOING OVER BUMPS THE FRONT END CLICKS WHEN YOU TURN AND FEELS LIKE SOMETHING MIGHT BREAK I DONT THINK THE ELECTRICAL SYSTEM IS WORKING RITE
Power train, Engine, Fuel/propulsion system, Feb 17, 2019
I CALLED WASHINGTON FORD IN WASHINGTON, PA ON 1/17/2019 REGARDING A CHECK ENGINE LIGHT DUE TO FORD FOCUS RECALL (PURGE VALVE). THEY SCHEDULED AN APPOINTMENT FOR 1/30/2019 TO FIX THE RECALL. TOOK MY CAR IN ON THE EVE OF 1/29/2019 AND DROPPED IT OFF. THEY CALLED ME THE FOLLOWING DAY TO SAY THEY DIDNT HAVE THE PART AVAILABLE. THEY INSTRUCTED ME TO PICK UP MY CAR AND SAID THEY WOULD CALL WHEN PART CAME IN. I HAD AN INSPECTION SCHEDULED FOR 2/7/2019 AND THEY TOLD ME IT WOULD COME IN PRIOR TO MY INSPECTION. I NEVER HEARD FROM THEM BUT CALLED BACK A FEW TIMES, TELLING THEM I HAD NEW CODES COMING UP ON MY OBD SENSOR (FIXD) THE CAR HAD BEEN RUNNING ROUGH, STALLING OUT WHILE IDLING/STOPPED.. THEY ASSURED ME IT WAS SAFE TO DRIVE. THEY DID NOT GET PART IN BY 2/7/2019 AND I MISSED MY INSPECTION. TWO NEW CODES CAME UP ON MY CAR AND I CALLED ANGRILY ON 2/14/2019 TO ASK IF THEY NEED ME TO TAKE CAR TO A DIFFERENT LOCATION, AND THEY TOLD ME THEY WERE JUST ABOUT TO CALL ME TO TELL ME PARTS CAME IN.. WE SCHEDULED FOR 2/22/2019 TO HAVE RECALL FIXED. THEY TOLD ME RENTAL CARS AREN'T COVERED UNDER THIS RECALL WHEN I EXPLAINED THE PROBLEMS WITH SCHEDULING SO MANY APPOINTMENTS AND HAVING DIFFICULTY FINDING OTHER TRANSPORTATION. ON 2/17/2019 MY CAR SHUT OFF WHILE DRIVING, ON A MAJOR ROAD (ROUTE 40). I WAS ABLE TO COAST DOWN A SIDE STREET AND PULL INTO DRIVEWAY AT THE BOTTOM OF THE HILL. HAD THE DEALERSHIP FIXED THE PROBLEM THE DAY THEY ORIGINALLY SCHEDULED ME, I WOULD HAVE A WORKING CAR. NOW, I'M AFRAID MORE DAMAGE HAS BEEN DONE, AS THERE ARE 7 TOTAL CODES ON MY OBD SENSOR(THERE WERE 3 WHEN I FIRST CALLED ABOUT RECALL). THE DEALERSHIP SHOULD HAVE NEVER SCHEDULED ME WHEN THEY DIDN'T HAVE THE RIGHT PART IN STOCK, OR A RENTAL CAR SHOULD HAVE BEEN PROVIDED UNTIL THEY CORRECTED THE PROBLEM. I'M VERY UNSATISFIED WITH THE CUSTOMER SERVICE LEVEL AT THIS LOCATION!
Engine, Fuel/propulsion system, Feb 12, 2019
FORD HAS ISSUED A RECALL REGARDING THE FUEL TANK DEFORMATION BUT THEY STATE THAT THE CAR SHOULD NOT HAVE ANY ISSUE WHEN IT'S ABOVE 1/2 OF A TANK. I HAVE EXPERIENCES THE CAR STALLING AROUND 3/4 OF A TANK MULTIPLE TIMES NOW. THE CAR ENGINE SHUTS OFF WHEN I TAKE MY FOOT OFF THE GAS, THE DASHBOARD LIGHTS COME ON. I HAVE TO PARK THE CAR AND RESTART IT. FORD HAS NOT BEEN ABLE TO FIX THE ISSUE DUE TO LACK OF PARTS SINCE I TOOK MY CAR IN ON DEC. 6TH.
Engine, Fuel/propulsion system, Feb 8, 2019
WE RECEIVED A RECALL NOTIFICATION FOR MY VEHICLE IN DECEMBER 2018 FROM FORD. WE WERE TOLD THAT AS LONG AS THE GAS TANK IS FILLED AT 1/2 A TANK, THE VEHICLE IS SAFE TO DRIVE. SINCE WE RECEIVED THE LETTER, MY VEHICLE HAS STALLED ON THE HIGHWAY THREE SEPARATE TIMES, EACH TIME RESULTING IN THE CAR HAVING TO BE PUSHED TO A SAFER LOCATION. IT DOESN'T SEEM LIKE ANYTHING IS BEING DONE TO FIX THE SITUATION AND IT'S BECOMING UNSAFE TO DRIVE. I WANTED TO FILE A COMPLAINT AGAINST FORD MOTOR COMPANY FOR NOT FIXING THIS ISSUE IN A TIMELY MANNER BEFORE IT BECOMES A MORE SERIOUS ISSUE WITH MY HUSBAND BEING HIT BY ANOTHER VEHICLE AT 70+ MPH ON THE HIGHWAY.
Engine, Fuel/propulsion system, Feb 3, 2019
MY FOCUS IS UNDER FORD RECALL...IT IS EXPERIENCING STALLING AND LOSS OF POWER AND DIFFICULTY STARTING. FORD SAYS IT WILL BE FINE IF I KEEP A HALF TANK OF FUEL IN TANK, BUT ALL THE SYMPTOMS ARE HAPPENING WITH OVER HALF A TANK OF FUEL. THEY WILL NOT PROVIDE A LOANER/RENTAL VEHICLE AND THE LOCAL DEALER WILL NOT EITHER. THEY BOTH TELL ME THE SAME THING ABOUT HALF A TANK OF FUEL. BUT IT IS NOT SAFE TO DRIVE DUE TO THE STALLING AND LOSS OF POWER. THERE IS NO PARTS AVAILABLE AND THEY DON'T KNOW WHEN THEY WILL BE AVAILABLE.
Engine, Fuel/propulsion system, Jan 22, 2019
FORD HAS DECLARED A RECALL IN OCTOBER OF 2018. AS OF JANUARY 22 2019, NOTHING HAS BEEN REMEDIED.
Engine, Fuel/propulsion system, Jan 22, 2019
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE CANISTER PURGE VALVE NEEDED TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GALPIN FORD (15505 ROSCOE BLVD, NORTH HILLS, CA 91343, (818) 787-3800) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WERE WORKING ON THE REMEDY FOR THE RECALL. THE FAILURE MILEAGE WAS 60,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Fuel/propulsion system, Jan 18, 2019
MY VEHICLE HAS DIED ON ME WHILE DRIVING DOWN THE ROAD AND AFTER GETTING GAS IT DOES NOT WANT TO START AND WILL SPUTTER AND ACT LIKE IT IS GOING TO DIE, OR DIE OR IT WILL BE VERY HARD TO START. THE CAR WILL JUST DIE AT STOP SIGNS AND IS VERY DANGEROUS. YOU CAN NOT TELL IF THERE IS GAS OR NOT BECAUSE THE GAUGE DOES NOT WORK AND WILL GO TO FULL EVEN IF YOU ONLY PUT ONE DOLLAR IN AND THEN AT HALF A TANK IT WILL GO BACK TO SHOWING FULL. I KNOW IT IS LOW OF GAS AND IT WILL ONLY HOLD FIVE OR TEN DOLLARS AT A TIME NO MATTER WHAT I CAN NOT TELL WHAT AMOUNT IS IN THE CAR AND THE SOLUTION I RECEIVED FROM FORD WHILE WAITING ON PARTS IS TO KEEP IT HALF A TANK OR MORE BUT THAT IS IMPOSSIBLE BECAUSE I DO NOT KNOW HOW MUCH GAS IS THERE. THEY HAVE ALSO TOLD ME THEY ARE BUSY AND MAYBE AWHILE ANYWAY AND THEY CANT GIVE ME A RENTAL CAR. I HAVE ALMOST BEEN RAN OVER, BEEN STRANDED AND MISSED WORK BECAUSE OF THIS AND NOW I HAVE NO WAY TO GO IF THEY DO GET PARTS IN TO FIX THIS. PRIOR TO THIS MY TRANSMISSION WAS CAUSING MY CAR TO DIE AND THE DOOR HINGE IS UNDER RECALL AND THEY CAR SHOULD BE RECALLED TOTALLY. I DONT TRUST THEM TO FIX IT AND THESE ARE LEMONS AND THEY KNEW THIS AND PEOPLE HAVE CRASHED BECAUSE OF THIS!! THEY ARE LYING AND SHOULD HAVE TO REPLACE THESE CARS. THIS IS UNFAIR , UNETHICAL AND DANGEROUS. YOU CANT DO THIS AND RISK SO MANY LIVES. DO SOMETHING BEFORE PEOPLE DIE PLEASE!!1 IT HAS STOPPED ON HIGHWAY, PARKING LOT AND CITY ROAD AND RURAL ROAD. IT HAS HAPPENED MANY MANY TIMES.
Steering, Engine, Fuel/propulsion system, Jan 17, 2019
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 5 MPH, THE VEHICLE LOST POWER AND THE CHECK ENGINE INDICATOR ILLUMINATED. IN ADDITION, THE STEERING WHEEL FAILED AND WAS DIFFICULT TO TURN. ALSO, THE FUEL GAUGE WAS INOPERABLE. THE VEHICLE WAS TAKEN TO JARRETT SCOTT FORD OF PLANT CITY (2000 E BAKER ST, PLANT CITY, FL 33563 (877) 751-9729) TO BE DIAGNOSED, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE VEHICLE SHOULD BE INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 102,000.
Fuel/propulsion system, Jan 16, 2019
I RECEIVED A RECALL NOTICE IN THE MAIL DUE TO THE DEFORMED FUEL TANK. THE DEALERSHIP AND THE RECALL NOTICE I RECEIVED IN THE MAIL CONFIRMED THAT MY FUEL TANK READINGS WILL BE INACCURATE DUE TO THIS ISSUE WITH THE DEFORMATION. I BROUGHT MY VEHICLE INTO THE DEALERSHIP TO HAVE THIS ISSUE FIXED AND THE DEALERSHIP CLAIMED TO FIX IT ACCORDING TO FORD'S RECALL. THEY ALSO SAID THAT I SHOULD NOT LONGER HAVE INACCURATE READINGS. TODAY, THE FUEL READING ARE STILL INACCURATE AND I AM CONCERNED THAT MY CAR MAY STALL AND ISSUE IS NOT ACTUALLY RESOLVED. THE READING ARE STILL OVER 100 MILES OFF. THE DEALERSHIP AND FORD REFUSE TO EVALUATE THE ISSUE AND/OR FIX THE ISSUE UNDER THE RECALL. THE PHOTO I PROVIDED BELOW DEMONSTRATES HOW OFF THE FUEL IS. PRIOR TO THIS PHOTO, MY TANK WAS ON EMPTY. I ADDED 5 GALLONS OF GAS OR ABOUT 150 MILES. A FULL TANK IS AROUND 345 MILES TYPICALLY FOR MY CAR BASE UPON HISTORICAL READINGS. IN THE PHOTO, THE ELECTRONIC GAUGE SAYS 215 MILES LEFT WHICH IS WRONG AND THE OTHER GAUGE READS THAT ITS ALMOST FULL (~315MILES) ALSO WRONG. THE READINGS SHOULD SAY AROUND 150 MILES. BOTH GAUGES ARE OFF AND THEY ALSO DO NOT COINCIDE.
Vehicle speed control, Engine, Fuel/propulsion system, Jan 15, 2019
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT PURCHASED THE VEHICLE IN NEW JERSEY FROM A USED DEALER. THE CONTACT WAS NOT INFORMED THAT THERE WAS AN EXTENDED WARRANTY FROM MAY 10, 2013 OR UP TO 60,000 MILES THAT HAD EXPIRED. THE CONTACT STATED THAT THE ENGINE STALLED SEVERAL TIMES, THERE WAS A DRASTIC REDUCTION IN SPEED, AND THE VEHICLE ACCELERATED INTERMITTENTLY. ON OCTOBER 22, 2018, NETS CAMPAIGN NUMBER: (FUEL SYSTEM, GASOLINE) WAS ISSUED. AN INDEPENDENT MECHANIC STATED THAT THE VEHICLE WAS INCLUDED IN AN EXTENDED WARRANTY, BUT HAD NOT PROVIDED ANY SPECIFIC GUIDELINES TO REPAIR THE VEHICLE. STEVENS JERSEY CITY FORD (740 NJ-440, JERSEY CITY, NJ 07305, (201) 432-7272) AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY WARRANTIES. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.