2013 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,112 owner complaints filed for this model year. This is the 4th highest complaint count among 19 Focus model years with reports.
Of the 2013 reports, 49 involved a crash and 12 involved a fire. 28 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, hatchback/liftgate, lockSep 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
With only a single press needed, the driver may accidently unlatch the hatchback, increasing the risk of injury to any unsecured passengers in the back.
Ford will notify owners, and dealers will reprogram the Body Control Module with updated software, free of charge. The recall began February 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C13.
Campaign 16V698000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Electrical system, wiringDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Escape vehicles manufactured January 11, 2012, to April 1, 2013, and 2013-2014 Focus ST vehicles manufactured May 03, 2012, to October 14, 2013. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began on January 7, 2016. Owners may contact Ford customer service 1-866-436-7332. Ford's number for this recall is 14S17-S1.
Campaign 15V813000 on NHTSA.gov
Electrical system, wiringAug 11, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, to April 1, 2013, and equipped with 2.0 liter engines and Focus ST vehicles manufactured February 14, 2012, to October 14, 2013, and equipped with 2.0 liter engines. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began in October 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S17.
Campaign 14V495000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
Latches/locks/linkagesMar 7, 2013
Ford is recalling certain model year 2013 Focus and C-Max vehicles built from November 16, 2012, through November 21, 2012; and model year 2013 Escape vehicles manufactured from November 14, 2012, through November 21, 2012. The left rear door child lock was built incorrectly. As a result, the child lock may not engage when the operator uses normal force to activate the child lock.
The operator may incorrectly believe the child lock is engaged. However, the door may be opened from the inside, increasing the risk of injury to an unrestrained child.
Ford will notify owners, and dealers will inspect the affected rear door latches, and replace them as necessary, free of charge. The recall began on March 27, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V085000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Representative owner complaints: power train
1,102 reports, newest first. Show all
Power train, Jun 3, 2015
MONDAY JUNE 1ST AFTER CLEARING THE CODES FROM THE PREVIOUS INCIDENT 2 DAYS PRIOR AND TAKING A FEW SHORT DRIVES AROUND TOWN ON SUNDAY THE VEHICLE TRANSMISSION SEEMED TO BE OPERATING NORMALLY SO MONDAY I DROVE TO AUBURN AT 5 AM AND HAD NO ISSUES. COMING HOME AT ABOUT 1:30 IT STARTED TO EXHIBIT THE SAME SYMPTOMS FROM SATURDAY SO I GOT OFF THE FREEWAY AND WITHIN A FEW BLOCKS HAD INTERMITTENT NO POWER TO THE WHEELS, GIVING IT GAS JUST REVVED THE ENGINE, I MANAGED TO LIMP IT INTO A PARKING LOT WITH THE TRANSMISSION GOING IN AND OUT. HOOKING UP MY OBD2 COMPUTER I GOT THE FOLLOWING CODES: P2862, P2837, P2862 (AGAIN) AND P287B. I DID NOTICE ON BOTH DAYS IT FAILED THAT THE TRANSMISSION WOULD NOT GO INTO SPORT/MANUAL SHIFT MODE. I ATTEMPTED TO CLEAR THE CODES AND THE P2862 WOULD NOT CLEAR AFTER 3 ATTEMPTS SO I CALLED FORD ROADSIDE. LATE IN THE 3 HOUR WAIT FOR A TOW TRUCK THE CAR STARTED AND THE CODE SEEMED TO HAVE CLEARED, I WAS ABLE TO MOVE FORWARD AND REVERSE IN THE PARKING LOT. I BELIEVE THAT IT IS SOMEHOW TRIGGERED BY HIGHER TEMPERATURE DRIVES BUT NOT THAT HIGH, AND AT LEAST A 20-25 MILE DRIVE. SATURDAY IT WAS ABOUT 73 DEGREES WHEN IT FAILED AND MONDAY IT WAS IN THE HIGH 60S. WHEN I DROVE TO WORK MONDAY MORNING IT WAS IN THE LOW 50S. ALSO WHEN IT FAILED I COULD HEAR MECHANISM IN THE TRANSMISSION SEEMINGLY TRYING TO SHIFT LIKE THE NOISE A REGULAR MANUAL TRANSMISSION MAKES WHEN SHIFTING, (GEARS AND LEVER ACTUATORS). THEY HAVE NO IDEA WHEN FORD WILL BE PROVIDING CLUTCH PARTS LET ALONE WHATEVER ELSE IS BROKE. I NOW BELIEVE THAT THE LATEST PROBLEM I HAVE HAVING IS WAY BEYOND THE CLUTCHES SLIPPING AND SHUDDERING LIKE MOST PEOPLE HAVE DESCRIBED. THIS PROBLEM IS EXTREMELY DANGEROUS AND SOMEBODY WILL BE SERIOUSLY INJURED OR KILLED WHEN THEIR FOCUS "AUTOMATIC TRANSMISSION" CAUSES THE CAR TO LOOSE POWER WITHOUT MUCH WARNING AND IN A DANGEROUS SITUATION. WHY NO RECALL?
Power train, Jun 3, 2015
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE HESITATED AND STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER ON SIX SEPARATE OCCASIONS. THE MECHANIC STATED THAT THE TRANSMISSION WAS PERFORMING AS DESIGNED. THE TRANSMISSION WAS REPROGRAMMED FIVE TIMES; HOWEVER, THE FAILURE RECURRED AFTER THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100.
Power train, May 31, 2015
SAME COMPLAINT AS MANY OTHERS. SHIMMYS, SHAKES WHEN GOING INTO 2ND. NOT ALL THE TIME. SEEMS TO HAPPEN WHEN NOT ENOUGH EXCELLERATION. FROM A COMPLETE STOP.
Power train, May 31, 2015
AUTOMATED MANUAL 6 SPEED TRANSMISSION HAS BEEN EXHIBITING CLUTCH SHUDDERING FOR AT LEAST 6 MONTHS, DEALER ORDERED NEW CLUTCHES 3 MONTHS AGO AND ARE STILL ON BACK ORDER. SATURDAY MAY 30TH 2015 WHILE PULLING AWAY FROM A STOP LIGHT MAKING A LEFT TURN AT APPROX 5-10 MPH THE RPM WENT TO AROUND 5000 LIKE THE CLUTCH WAS SLIPPING THEN STARTED SHIFTING EXTREMELY ROUGH AND RPM UP AND DOWN WHILE THE GAS PEDAL WAS HELD STEADY AT WHAT SHOULD HAVE BEEN A LOW RPM STATE OF NO MORE THAN 2000-3000 RPM. WHILE AT CITY SPEEDS GOING UP A LONG HILL IT SEEMED LIKE THE TRANSMISSION WAS STUCK IN 5TH OR 6TH GEAR AND WOULD NOT SHIFT EVEN IN SPORT MANUAL MODE AND BOGGED DOWN UNTIL FINALLY WITH THE GAS HELD DOWN IT JERKED VIOLENTLY AND DOWN SHIFTED. WHEN PARKING SEVERAL MILES LATER IT WOULD NOT GO INTO REVERSE. THIS WAS A MODERATELY WARM DAY OF ABOUT 75 DEGREES AFTER A 25 MILE FREEWAY DRIVE, THE ENGINE WAS NOT OVERHEATING AND THE OIL LEVEL WAS GOOD. THE NEXT MORNING MY DIAGNOSTIC COMPUTER (A CAN OBD2) DETECTED THE DTC CODES P2862 AND P2837 AND THE CAR IS APPARENTLY WORKING NORMALLY AFTER CLEARING THE CODES AND DRIVING AROUND THE BLOCK.
Power train, May 30, 2015
TL-THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED WHILE DRIVING FROM A COMPLETE STOP, THE TRANSMISSION SLIPPED FIRST GEAR AND THE RPMS INCREASED. THE VEHICLE WAS TAKEN TO THE DEALER ON TWO SEPARATE OCCASIONS WHERE THE AUTOMATIC TRANSMISSION CLUTCH WAS REPLACED EACH TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000. JS
Power train, May 29, 2015
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
Power train, Fuel/propulsion system, May 28, 2015
WHILE TRAVELLING ON AN INTERSTATE IN THE PASSING LANE, THE CHECK ENGINE LITE CAME ON AND THERE WAS AN INSTANTANEOUS AND COMPLETE LOSS OF TRANSMISSION. WAS ABLE TO PULL OVER, RESTART CAR, AND HAD A COUPLE OF GEARS, BUT SAME THING HAPPENED 3 MILES LATER. FORD WARRANTY SIMPLY RESET THE TRANSMISSION COMPUTER. ON 26 MAY, ON THE WAY HOME FROM WORK, THE TRANSMISSION AGAIN CUT OUT; THIS TIME I HAD 2 GEARS AND WAS ABLE TO GET TO A DEALERSHIP. THIS TIME THEY REPLACED THE DUAL CLUTCH TRANSITION CONTROL MODULE (TCM). 2 TOTAL AND SUDDEN FAILURES OF THE TRANSMISSION, AND FORD ONLY RESETTING AND NOT REPLACING THE TCM THE 1ST TIME IS DANGEROUS TO ME AND MY FAMILY, AND IRRESPONSIBLE BY FORD. THIS IS MUCH MORE UNSAFE THAN THE AIRBAGS ISSUE. THIS IS THE 4TH CLUTCH ISSUE: 3 NEW CLUTCHES ALREADY PUT IN DUE TO THE SHUDDERING/JERKING ISSUE. BUT TOTAL LOSS OF POWER IS SIMPLY DANGEROUS.
Power train, May 28, 2015
THE CAR'S TRANSMISSION STARTED SLIPPING AROUND 15K, ON JULY 13TH, 2013 I BROUGHT THE CAR TO THE DEALER. THEY TRIED A REPROGRAM WHICH MADE IT WORSE AND THEN REPLACED THE CLUTCH. I GOT MY CAR BACK ON AUGUST 1ST, 2014 THE CAR WAS OUT OF MY POSSESSION FOR 18 DAYS. THEN IT STARTED SLIPPING AGAIN I BROUGHT IT TO THE DEALER AND THE CAR'S CLUTCH WAS REPLACED A SECOND TIME AT 36K MILES I BROUGHT IT IN OCTOBER 21ST, 2013. WHEN I PICKED IT UP, IT SHUTTERED LIKE MAD, THEY HAD PLACED THE CLUTCH WRONG AND I DIDN'T MAKE IT OUT OF THE DEALER'S LOT. SO, THEY SET IT PROPERLY AND I GOT IT BACK ON NOVEMBER 18TH 2014 THE CAR WAS OUT OF MY POSSESSION FOR 17 DAYS. YESTERDAY (5/27/15), THE CLUTCH FAILED TO ENGAGE AND I HAD TO BE TOWED TO THE NEAREST FORD DEALER. IT APPEARS THERE IS SOMETHING WRONG WITH THE TCM, I HAVE YET TO SEE HOW LONG IT WILL BE OUT OF MY POSSESSION FOR. FORD HAS DENIED MY REQUEST FOR A BUYBACK TWICE NOW ONCE AT 36K AND THEN AGAIN TODAY AT APPROXIMATELY 45K. IF THE CAR FAILS TO ENGAGE WHEN I AM MAKING A LEFT HAND TURN OR MERGING INTO TRAFFIC, I AM GOING TO GET IN AN ACCIDENT DUE TO THIS MALFUNCTION. THAT MEANS THIS CAR IS PUTTING ME, MY PASSENGERS, AND OTHER DRIVERS AT RISK. SO FAR, FORD HAS ONLY OFFERED ME OPTIONS FOR BUYING A NEW FORD WITH LITTLE FINANCIAL ASSISTANCE AND NO WAY TO GUARANTEE A NEW CAR WILL NOT HAVE THE SAME ISSUES.
Power train, May 27, 2015
I PURCHASED A FORD FOCUS VIN #: [XXX] ON 2-23-2013. MAGUIRE FORD S. MAIN ST. PO BOX 39 DUNCANNON PA 17020 I FIRST CALLED THE DEALER ABOUT GRINDING SOUNDS AND HESITATION WHEN PULLING OUT IN LOW GEAR WHEN THE CAR HAD 18,000 MILES. THEIR INITIAL EXPLANATION WAS THAT THE ?NEW FORD ? TRANSMISSION AS ACTING LIKE A MANUAL AND SOME SHUDDER AND NOISE WILL BE NORMAL. IT WAS OBVIOUS TO BE THE CAR WAS NOT ?NORMAL? AND AT 19,459 MILES, APRIL 4, 2014, THE DEALER FOUND FAULTY CLUTCHES AND PUT IN A NEW CLUTCH ASSEMBLY (BV6Z7B546D). IT STILL DID NOT FEEL RIGHT AND I TOOK IT BACK APRIL 12,2013. THEY SAID IT IS NORMAL. I ASKED IF THEY WOULD EXTEND THE GUARANTEE BEYOND THE 60,000 MILES AS I ENVISIONED THIS AS A RECURRING PROBLEM. THEY DID NOT. NEEDLESS TO SAY I WAS EXTREMELY DISAPPOINTED. IN AUGUST, 2014 , FORD EXTENDED THE WARRANTY FOR SEVEN YEARS OR 100,000 MILES.( PROBABLY BECAUSE OF SO MANY COMPLAINTS) I WAS PLEASED UNTIL THE CAR STARTED ACTING UP AGAIN AT 38,000 MILES . I TOOK IT IN ON 5/27/15 AND THE DEALER CONFIRMED I NEED CLUTCHES REPLACED AGAIN. HOWEVER, THE PARTS ARE BACKLOGGED AND IT WILL TAKE THREE TO FOUR MONTHS! I AM CONCERNED ABOUT THE SAFETY FACTOR. THE SHUDDER AND GRINDING, I CAN LIVE WITH FOR A WHILE. THE HESITATION WHEN PULLING OUT INTO HEAVY TRAFFIC IS UNACCEPTABLE. IN ADDITION, A 100,000 WARRANTY WITH A PROBLEM OCCURRING EVERY 20,000 MILES MEANS SOMEONE WILL EVENTUALLY BE FACED WITH A HUGE REPAIR BILL, NOT TO MENTION THE DIMINISHED VALUE OF THE CAR FOR RESALE OR TRADE IN DUE TO THIS MANUFACTURES DEFECT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, May 27, 2015
MY CAR IS BARELY THREE YEARS OLD, AND THE FIRST YEAR IT LEFT ME ON FOOT, DUE TO A POWER FAILURE, WHEN I GOT IT TOWED TO QUIKS IN QUINCY, THEY EXPLAINED SOMETHING ABOUT A SENSOR AND OR POWER TRAIN, I HAVE THE RESULTS OF WHAT THE WORK THAT WAS DONE ON THAT DAY, NOW ON 5/26/2015, AGAIN, MY CAR STARTS TO STALL ON ME AS I'M DRIVING IT, I TOOK IT IN AND NOW IT TURNS OUT THAT ITS A GEAR SHIFT PROBLEM, I HAVE TRIED TO CHANGE THIS CAR BUT IT SEEMS THE COMPANY JUST WANT TO FIX IT, SINCE ITS IN WARRANTY, WHAT CAN BE DONE FOR A CAR THAT COST ME 20,000 ITS NOT EVEN THREE YEARS OLD AND HAS THESE PROBLEMS, I NO LONGER FEEL COMFORTABLE I REALLY WOULD LIKE ANOTHER CAR WITH LESS HEADACHE, THIS IS A NEW CAR, I DON'T UNDERSTAND IT. PLEASE HELP. MY NAME IS [XXX]. THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, May 26, 2015
TRANSMISSION HESITATION AND SHUDDERING ON ACCELERATION TO MERGE INTO TRAFFIC ON I95, VEHICLE FAILED TO CONTINUE TO ACCELERATE FORCING ME TO PULL OF THE ROAD TO PREVENT BEING HIT BY SEMI TRUCK THAT WAS COMING UP BEHIND ME. THIS AND SIMILAR INCIDENTS HAVE HAPPENED SEVERAL TIMES SINCE I PURCHASED THE CAR I HAVE TAKEN THE VEHICLE IN FOR SERVICE 3 TIMES SINCE THEN EACH TIME TOLD IT OPERATES WITHIN SPECIFICATIONS BUT THEY RESET THE CONTROL MODULE AND FLASH THE SOFTWARE GIVE IT BACK AND IT OPERATES FINE FOR SEVERAL WEEKS. IT IS NOW IN FOR THE 4TH TIME AND THEY FINALLY ARE REPLACING PARTS BUT I FEEL THIS VEHICLE IS UNSAFE AND HAVE SEEN WHERE OTHERS ARE HAVING SIMILAR ISSUES YET NO ONE HAS DONE NOTHING.
Power train, May 20, 2015
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
Power train, May 18, 2015
AUTOMATIC TRANSAXLE SEALS LEAK, EVENTUALLY CAUSING THE CAR TO HESITATE BADLY DURING ACCELERATION. PRIMARILY HAPPENS FROM A STOP, WHICH HAS CAUSED "CLOSE CALLS" ON SEVERAL OCCASIONS. CLUTCH AND SEALS HAVE BEEN REPLACED 3 TIMES IN LESS THAN 8000 MILES.
Power train, May 18, 2015
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING AT UNKNOWN SPEEDS, WHEN SHIFTING INTO SECOND AND THIRD GEAR, THE VEHICLE JERKED. THE FAILURE OCCURRED DAILY. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED VIOLENTLY WHEN ON AN INCLINE. THE VEHICLE WAS TAKEN TO A DIALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.
Power train, May 17, 2015
I HAVE A 2013 FORD FOCUS. THE CAR REMAINS UNDER WARRANTY. SINCE I BOUGHT THE CAR, THE MANUFACTURE HAS PAID FOR THE CLUTCH TO BE COMPLETELY REPLACED TWICE DUE TO ISSUES WITH THE CAR STALLING WHILE I HAVE BEEN DRIVING IT (IT IS A MANUAL TRANSMISSION THAT IS CONTROLLED BY A COMPUTER SYSTEM AND FUNCTIONS AS AN AUTOMATIC FOR THE DRIVER). THE CAR WAS BOUGHT IN SEPTEMBER 2012. THE CLUTCH WAS REPLACED ON 6/19/2013 WITH 10,760 MILES. THE CLUTCH WAS AGAIN REPLACED ON 9/24/2014 AT 28,215 MILES. BOTH TIMES THE CLUTCH HAS BEEN REPLACED IT HAS BEEN DUE TO SAFETY CONCERNS ABOUT THE CAR STALLING WHILE GOING UPHILL. LAST NIGHT (5/16/2015) WHILE ON THE INTERSTATE GOING APPROXIMATELY 55 MPH WITH MY FAMILY IN THE CAR, I FELT THE CAR TRANSMISSION SLIP OUT OF GEAR. I WAS UNABLE TO ACCELERATE/GIVE GAS TO THE ENGINE AND THE CAR WAS RAPIDLY DECELERATING. IT WAS DIFFICULT TO GET TO THE SHOULDER SAFELY. THIS CAR APPEARS TO HAVE SIGNIFICANT SAFETY FLAWS WITH THE THE DUAL-CLUTCH, AUTOMATED-MANUAL TRANSMISSION THAT MAKE IT UNSAFE TO DRIVE.
Power train, May 15, 2015
VEHICLE HAS BAD ISSUES WITH THE TRANSMISSION SHUTTERS LURCHES AND BUCKS. FORD WILL ONLY WARRANTY TRANSMISSION SLIPPAGE BELOW 30% THROTTLE ANY SLIPPAGE ABOVE 30% IS NOT COVERED BY ANY WARRANTY. THIS IS SAFETY HAZARD WHEN PULLING INTO TRAFFIC. AND DOES NOT MAKE FOR A VERY NICE TO DRIVE CAR. NO OTHER FORD TRANSMISSION HAS THAT POOR OF STANDARD. SLIPPAGE LESS THAN 250 RPM [PER EVENT] OR OVER 31% THROTTLE IS STILL A BROKE CAR BUT FORD WONT FIX IT.
Power train, Vehicle speed control, Engine, May 15, 2015
CAR'S TRANSMISSION SHUTTERS AND JOLTS. HESITATES TO ACCELERATE. DANGEROUS WHEN MERGING ONTO HIGHWAY OR MAKING A TURN. SENT IT TO FORD TO FIX AS PER THEIR FSA ON THE TRANSMISSION SEAL. BOTH DEALERSHIPS SAID THERE WAS NOTHING WRONG WITH IT, BUT IT STILL HESITATES, SHUTTERS, SHAKES AND JOLTS. THIS IS A SAFETY CONCERN. IT NEEDS TO BE BROUGHT UP TO FORD.
Power train, Engine, Fuel/propulsion system, May 14, 2015
THE CAR WILL NEARLY STALL (AS IF TRANSMISSION SLIPPED/DISENGAGED), ENGINE SPUTTERS, TRANSMISSION GRINDS AND JERKS THEN GEARS CATCH AND CAR LURCHES FORWARDS AND SPEEDS OFF AS IF IT IS POSSESSED. THIS IS VERY DANGEROUS WHEN ATTEMPTING TO ENTER MOVING TRAFFIC AND ESPECIALLY DANGEROUS WHEN CROSSING MULTIPLE LANES OF TRAFFIC OR IF THE DRIVER IS LESS EXPERIENCED OR ISN'T AWARE THAT HE/SHE NEEDS TO ACCOMMODATE IT. THE MORE MILES ACCUMULATED, THE WORSE AND MORE PRONOUNCED THE ISSUE. FORD "REPROGRAMMED" MY TRANSMISSION JULY 2013 (11,000 MILES) WITH NO RESULTS. FORD'S RESPONSE, "SHUDDER" IS NORMAL AND THE INTENTIONAL DESIGN OF THE CAR. THE ISSUE WORSENED TO THE POINT THE TRANSMISSION WOULD DISENGAGE WHILE CLIMBING HILLS ( WORSE ON MODERATE TO STEEP GRADES) AND RELIABILITY OF THIS CAR DETERIORATED TO THE POINT I WAS ROLLING BACKWARDS DOWN A HILL I HAD ATTEMPTED TO CLIMB AT 50-55MPH BECAUSE THE CAR JUST STOPS MOVING FORWARD THEN THE CAR WILL GRIND, BANG SHAKE, JERK THEN LURCH FORWARD AND SPEED OFF LIKE IT FINALLY GOT GAS AND FOUND THE GEARS (MAY 1,2015). OCTOBER 22, 2014, I TOOK THE VEHICLE IN FOR AN OIL CHANGE, WITH THE FORD LETTER IN HAND AND ASKED THEM TO CHECK MY CAR AGAIN. PARTS WERE ORDERED AND IT WAS SAFE TO DRIVE UNTIL THEN BUT, IF I WAS LEFT STRANDED TO CALL ROADSIDE ASSISTANCE. FORD IS STALLING PROGRESS & REPAIR OF THIS ISSUE BECAUSE THEY INTEND TO AVOID LEMON LAW. MY COMPLAINTS WENT UNDOCUMENTED ON SERVICE REQUEST PAPERWORK BECAUSE "SHUDDER IS NORMAL/INTENTIONAL OPERATION" AND SUBSEQUENT COMPLAINTS WERE IGNORED/UNDOCUMENTED BECAUSE THERE WERE NO PARTS TO REPAIR IT. RESALE & TRADE-IN VALUE IS LOW, DEPRECIATE AT A FASTER RATE AND ARE GENERALLY UNSAFE . FORD NEEDS HELD ACCOUNTABLE, REMEDY THE ISSUE IN A TIMELY MANNER TO MINIMIZE LOSS, INVESTMENT AND POTENTIAL DANGER TO THOSE WHO UNFORTUNATELY PURCHASED THIS DEFECTIVE PRODUCT. THIS CAR IS UNRELIABLE & DANGEROUS!
Power train, Engine, May 13, 2015
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE STARTED TO SHUTTER WHEN ACCELERATING. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPROGRAMMED THE PCM. A FEW WEEKS AFTER THE REPAIR, THE CHECK ENGINE AND THE PCM WARNING LIGHTS ILLUMINATED. THE FAILURE MILEAGE WAS 31,000.
Power train, May 12, 2015
FIRST INCIDENT 10/8/12: VEHICLE SHUDDERED VIOLENTLY ON ACCELERATION FROM A STOP AND SHUDDERED IN BETWEEN GEAR SHIFTS. REPROGRAMMED PCM/TCM MODULE, TR SENSOR RELEARN, SHIFT DRUM MOTOR AND CLUTCH RELEARN. SECOND INCIDENT 9/25/13: VEHICLE VIBRATES ON ACCELERATION. REPROGRAMMED PCM/TCM PER TSB 13-9-4. THIRD INCIDENT 10/29/13: VIBRATION AGAIN ON ACCELERATION. ORDERED PARTS PER TSB 13-9-4. FOURTH INCIDENT 12/19/13: INSTALL 29 PARTS ORDERED ON 10/29 VISIT ON TRANSMISSION INCLUDING CLUTCH ASSEMBLY AND SEALS. FIFTH INCIDENT 10/8/14: VEHICLE STARTED SHAKING AND SHIFTING STRANGE ON THE HIGHWAY AND CHECK ENGINE LIGHT CAME ON. VERY SCARY INCIDENT AS I WAS AFRAID THE ENGINE WAS GOING TO DIE AND I WOULD LOSE CONTROL. MANAGED TO GET OFF THE HIGHWAY AND WAS NEAR FORD DEALER IN DOWNERS GROVE WHO DIAGNOSED CODE P090C (TRANSMISSION) AND SAID HE COULD NOT GET THE CAR IN AS THEY WERE FULL BUT SAID TO TAKE IT SLOW AND MANAGED TO GET IT BACK TO VAN DRUNEN FORD FOR SERVICE. SERVICE DEPARTMENT REPROGRAMMED PCM/TCM AND PERFORMED PINPOINT TEST PER WSW PROCEDURE. SIXTH INCIDENT 4/16/15: CHECK ENGINE LIGHT CAME ON, VEHICLE SHUDDERED AND TACHOMETER WAS FLUCTUATING AT STEADY SPEED. REPLACED TCM, REPROGRAM AND PERFORM ADAPTIVE LEARN. SEVENTH INCIDENT 5/12/15: SHUDDER HAS BECOME WORSE THAN WHEN IT WAS REPAIRED THE LAST VISIT. VEHICLE IS PRESENTLY AT THE DEALER AFTER FILING COMPLAINT WITH FORD CUSTOMER CARE. VEHICLE HAS BEEN IN SEVEN TIMES FOR THE SAME PROBLEM AND FORD REFUSES TO REPLACE THIS TRANSMISSION .FORD HAS EXTENDED THE TRANSMISSION WARRANTY TO 100,000 MILES AND I WAS OUTWARDLY TOLD THIS WAS DUE TO THE FACT THAT THEY KNOW THERE IS A PROBLEM WITH THIS TRANSMISSION ON THIS VEHICLE TYPE. YOU ONLY HAVE TO SURF THE WEB TO FIND OUT HOW MANY PEOPLE ARE HAVING THE SAME PROBLEM WITH THIS FOCUS TRANSMISSION. THEY NEED TO REPLACE THIS TRANSMISSION OR EXTEND THE WARRANTY INDEFINITELY.
Power train, May 12, 2015
MY 2013 FORD FOCUS HAS DEMONSTRATED JERKY SHIFTING, ENGINE SPUTTERING AND STALLS RELATED TO INEFFECTIVE SHIFTING OF THE TRANSMISSION SINCE IT WAS FIRST PURCHASED. HOWEVER, AT APPROXIMATELY 55,000 MILES, THE TRANSMISSION WAS SPUTTERING AND STALLING EXCESSIVELY. AT THAT TIME, WE WERE NOTIFIED OF A RECALL ON THE TRANSMISSION. ON SEPTEMBER 16, 2014, MY TRANSMISSION WAS "REPROGRAMMED" BY A LOCAL FORD DEALERSHIP. THEREAFTER, THE SPUTTERING SLOWED FOR A SHORT PERIOD AND MY GAS MILEAGE WAS ALSO REDUCED. NOT LONG AFTER THAT, THE SPUTTERING AND STALLING RETURNED. IN OCTOBER 2014, MY LOCAL FORD DEALERSHIP REPLACED THE ELECTRONIC CLUTCH IN MY FOCUS. DURING THE WEEK OF MAY 4, 2015, THE CAR FAILED TO ACCELERATE ON THE HIGHWAY APPROXIMATELY THREE TIMES. ON THE MORNING, OF MAY 12, 2015, MY TRANSMISSION FAILED TO SHIFT WHILE I WAS ATTEMPTING TO EXIT THE HIGHWAY ONTO A BUSY, THREE LANE EXIT RAMP. I PUT ON MY FLASHERS AND TRIED FRANTICALLY TO GET MY FOCUS TO SHIFT INTO GEAR AND MOVE FORWARD. RATHER, IT STARTED ROLLING BACKWARDS. NEXT, A MACK TRUCK NEARLY REAR-ENDED MY CAR. MY CAR HAS BEEN TOWED TO A LOCAL FORD DEALERSHIP, AND I HAVE BEEN TOLD THAT THE FORD DEALERSHIP WILL EVALUATE WHAT IS WRONG WITH MY TRANSMISSION, BUT THEY HAVE NOT SEEN ANY OTHER FORD FOCUS AUTOMOBILES IN OUR AREA DEMONSTRATE THESE SYMPTOMS. I SEE ENDLESS BLOGS WITH FORD CUSTOMERS WHO DO HAVE THIS SAME PROBLEM. I BELIEVE THAT A FURTHER RECALL IS REQUIRED REGARDING THE 2013 FORD FOCUS.
Power train, May 12, 2015
VEHICLE SHUDDERS, BUCKS & HESITATES UPON TAKE OFF AND ACCELERATION. FEELS LIKE ITS GOING TO STALL. MAKES GRINDING NOISE WHEN CHANGING GEARS. HAVE HAD IT "REPAIRED" TWICE AT THE FORD DEALERSHIP WHERE PURCHASED FOR SAME ISSUE. FIRST TIME ON 9/8/2014 & 2ND TIME ON 5/4/2015.
Power train, May 7, 2015
I BOUGHT THE 2013 FORD FOCUS BRAND NEW AND IT HAS BEEN THE BIGGEST HEADACHE. THE TRANSMISSION IS NO GOOD! THE CAR WILL HESITATE TO TAKE OFF AND THEN TAKE OFF REALLY FAST AFTER REVVING UP TO OVER 7500 RPM BEFORE SHIFTING INTO GEAR AND TAKING OFF VERY FAST. THIS IS VERY DANGEROUS AND UNSAFE TO ME AND OTHER DRIVERS ON THE ROAD! IT SHUTTERS AND SHAKES, SOMETIMES DOESN'T WANT TO START. THIS CAR IS A LEMON AND NOT DEPENDABLE. I SURE HOPE A RECALL IS ISSUED BECAUSE THIS IS NOT FAIR TO THE CONSUMERS WHO ARE PAYING FOR A CAR THAT IS DEFECTIVE. *TR
Power train, May 5, 2015
FORD IS EXPERIENCING SIGNIFICANT REPAIR OBLIGATIONS DUE TO THE DEFECTIVE DESIGN OF THEIR CLUTCH/AUTOMATIC TRANSMISSION ARRANGEMENT ON THEIR 2013 FORD FOCUS MODELS. THE OWNER OF THIS VEHICLE IS DRIVING A CAR THAT HAS A TENDENCY TO STALL AT INTERSECTIONS AND AT HIGHWAY ENTRY LANES. I HAVE BEEN TOLD THIS CONDITION IS BEING EXPERIENCED BY MANY OTHER FOCUS DRIVERS. THIS IS A HAZARDOUS CONDITION AND AS FAR AS I CAN TELL, FORD IS TELLING OWNERS OF THESE VEHICLES TO KEEP ON DRIVING THEM UNTIL THE PARTS CAN BE REPLACED AND THE WAIT TIME IN MANY CASES IS EXTENDING 90 DAYS OR MORE. *TR
Power train, May 4, 2015
I WAS STARTING TO ACCELERATE UP A HILL AND THE ENGINE LOST ALL POWER AND WAS REVVING AT A HIGH RATE AS THOUGH IT WERE IN NEUTRAL. I HAD NO IDEA WHAT WAS HAPPENING. IT WAS SCARY. AFTER SHIFTING A FEW TIMES IT EVENTUALLY RECOVERED IN A WEIRD, SLUGGISH WAY. I TOOK IT TO THE DEALER (TORRINGTON FORD, LINCOLN AND MERCURY IN TORRINGTON, CT) AND THEY "REPROGRAMMED THE PCM AND TCM TO THE LATEST CALIBRATION" AND CLAIMED IT ROAD TESTED OK. HOWEVER, THE CAR STILL SHUDDERED EXCESSIVELY AT TIMES WHEN SHIFTING, ESPECIALLY AT LOW SPEEDS. I BROUGHT IT IN AGAIN TWO MONTHS LATER AND THE DEALER REPORT SAID "THE SHUDDER IS PRESENT BUT NOT BAD ENOUGH TO PERFORM ANY FURTHER REPAIR, CURRENTLY BELOW 250 RPM DIFFERENCE AND NO REPAIRS ARE NEEDED AT THIS TIME." A FEW MONTHS AGO I HAD THE SALESPERSON DRIVE IT AND HE ACKNOWLEDGED THE SHUDDER WAS WAY MORE THAN WHAT IT SHOULD BE WITH THIS TRANSMISSION. HE SAID HE WOULD SPEAK WITH THE SERVICE DEPARTMENT BUT I NEVER HEARD BACK FROM HIM UNTIL TODAY WHEN HE SENT ME A "HI, HOW'S YOUR CAR DOING" EMAIL THAT WAS A STANDARD BLAST EMAIL TO ALL HIS CUSTOMERS. I REMINDED HIM OF THE PROBLEM I AM CONTINUING TO HAVE WITH THE FORD FOCUS AND TOLD HIM I DON'T LIKE DRIVING IT. I HAVEN'T HEARD BACK FROM HIM YET. ACTUALLY THE CAR SCARES ME. SOMETIMES, LIKE YESTERDAY, THE SHUDDER LASTS A FULL 3 SECONDS. SOMETHING IS VERY WRONG WITH THIS VEHICLE. FORD KEEPS SAYING IT IS SUPPOSED TO SHIFT DIFFERENTLY THAN OTHER CARS BUT NOBODY WOULD BUY ONE IF THEY EXPERIENCED THIS KIND OF SHUDDERING DURING TEST A DRIVE. I FIRST NOTICED THE PROBLEM AT AROUND 7,500 MILES, MAYBE A LITTLE SOONER BUT I PROBABLY THOUGHT IT WAS MY IMAGINATION OR THAT I WAS ACTUALLY FEELING A ROUGH ROAD SURFACE. *TR