2013 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,112 owner complaints filed for this model year. This is the 4th highest complaint count among 19 Focus model years with reports.
Of the 2013 reports, 49 involved a crash and 12 involved a fire. 28 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, hatchback/liftgate, lockSep 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
With only a single press needed, the driver may accidently unlatch the hatchback, increasing the risk of injury to any unsecured passengers in the back.
Ford will notify owners, and dealers will reprogram the Body Control Module with updated software, free of charge. The recall began February 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C13.
Campaign 16V698000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Electrical system, wiringDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Escape vehicles manufactured January 11, 2012, to April 1, 2013, and 2013-2014 Focus ST vehicles manufactured May 03, 2012, to October 14, 2013. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began on January 7, 2016. Owners may contact Ford customer service 1-866-436-7332. Ford's number for this recall is 14S17-S1.
Campaign 15V813000 on NHTSA.gov
Electrical system, wiringAug 11, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, to April 1, 2013, and equipped with 2.0 liter engines and Focus ST vehicles manufactured February 14, 2012, to October 14, 2013, and equipped with 2.0 liter engines. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began in October 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S17.
Campaign 14V495000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
Latches/locks/linkagesMar 7, 2013
Ford is recalling certain model year 2013 Focus and C-Max vehicles built from November 16, 2012, through November 21, 2012; and model year 2013 Escape vehicles manufactured from November 14, 2012, through November 21, 2012. The left rear door child lock was built incorrectly. As a result, the child lock may not engage when the operator uses normal force to activate the child lock.
The operator may incorrectly believe the child lock is engaged. However, the door may be opened from the inside, increasing the risk of injury to an unrestrained child.
Ford will notify owners, and dealers will inspect the affected rear door latches, and replace them as necessary, free of charge. The recall began on March 27, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V085000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Representative owner complaints: power train
1,102 reports, newest first. Show all
Power train, Electrical system, Other or unspecified, Oct 16, 2014
PURCHASED FOCUS IN MARCH OF 2013 SOON AFTER PURCHASE VEHICLE BEGAN TO LURCH AND HESITATE WHILE ACCELERATING ALMOST TO THE POINT VEHICLE WOULD STALL GETS VERY SCARY WHEN PULLING INTO TRAFFIC WITH NO POWER TO ACCELERATE. I IMMEDIATELY TOOK VEHICLE BACK TO DEALERSHIP AND THEY CONFIRMED I NEEDED A CLUTCH THAT THERE WAS A SEAL LEAKING WHICH CAUSED THE FAILURE! THEY PERFORMED REPAIR AND NOT EVEN A MONTH LATER THE PROBLEM OCCURRED SO I RETURNED THE VEHICLE AGAIN JUST TO FIND OUT THE OTHER CLUTCH THEY DIDN'T REPLACE HAD FAILED ALSO. THEY AGAIN REPLACED CLUTCH AND I RETURNED HOME. WITHIN 2 DAYS OF REPAIR THE VEHICLE STARTED SHUTTERING AND WHEN ACCELERATING THE VEHICLE WOULDN'T SHIFT INTO ANY GEAR SO I WAS STUCK ON THE INTERSTATE GOING 40 MPH IN A 70 SPEED ZONE SO I IMMEDIATELY PULL OVER AND CALL FORD WHICH TELLS ME TO BRING IT IN ON MONDAY BECAUSE THERE NOT OPEN ON SATURDAY. I RETURN VEHICLE TO THERE DISBELIEF THAT THERE IS AN ISSUE BECAUSE IT HAS ALL THE LATEST REFLASHES AND CLUTCHES IN VEHICLE BUT LOW AND BEHOLD THEY INFORM ME MY TRANSMISSION CONTROL MODULE HAS FAILED AND NEEDS TO BE REPLACED. THEY REPLACE TCM AND SEND ME HOME. YESTERDAY PROBABLY 2 MONTHS AFTER VIRTUALLY EVERY COMPONENT HAS BEEN REPLACED VEHICLE STARTS TO SHUDDER HORRIBLE PROBABLY THE WORST I'VE EXPERIENCED TO DATE SO I TAKE IT TO MY DEALERSHIP AND THEY INFORM ME I NEED ANOTHER CLUTCH!!! THE VEHICLE HAS 48K MILES ON IT I AM SICK OF WORRYING ABOUT WHETHER OR NOT I CAN ACCELERATE AND MERGE INTO TRAFFIC WITHOUT THE VEHICLE GETTING REAR ENDED BECAUSE THE CLUTCHES ARE SLIPPING. SOMETHING NEEDS TO BE DONE. THANK YOU *TR
Power train, Seat belts, Oct 16, 2014
BEEN HAVING THE TRANSMISSION SHUDDER FOR THE PAST FEW MOUTHS AND LAST WEEK I WENT TO PUT MY SEATBELT ON AND IT WOULDN'T LOCK .DRIVER SIDE SEATBELT BROKE ON THE FEMALE END. *TR
Power train, Oct 12, 2014
WHEN AT A COMPLETE STOP AND NEEDING TO ACCELERATE INTO TRAFFIC, THE VEHICLE HESITATES AND THEN THRUSTS/JERKS INTO GEAR. *TR
Power train, Oct 12, 2014
FROM DAY 1, THE TRANSMISSION HAS EXCESSIVELY SLIPPED THROUGH 1ST GEAR AS THOUGH THE CLUTCH IS NOT BEING PROPERLY ENGAGED (DUAL CLUTCH TRANSAXLE). AT ONE POINT, THE CAR BUCKED UPON ACCELERATION FORCEFULLY AS THOUGH IT STALLED. THE PROBLEM IS MOST SEVERE WHEN AMBIENT TEMPERATURES ARE OVER 90 DEGREES (COMMON HERE IN ARIZONA). THE PCM HAS BEEN REPROGRAMMED TWICE BY THE DEALERSHIP AND AFTER THE FIRST 1000 MILES, THE SLIPPAGE SUBSIDED (FOR THE MOST PART). RECENTLY, THE CAR WAS IN FOR AN OIL CHANGE AND WHEN I GOT THE CAR BACK, THE 1ST GEAR SLIPPAGE WAS BACK VERY NOTICEABLY. I'M NOT SURE IF THE DEALERSHIP REPROGRAMMED THE PCM DURING ITS VISIT AS THERE IS NOTHING ON THE PAPERWORK STATING SUCH. AT TIMES, MAKING LEFT HAND TURNS IN TRAFFIC IS VERY SCARY BECAUSE OF THE CARS HESITATION TO ACCELERATE. IT'S OBVIOUSLY A PROGRAMMING ISSUE WITH HOW THE CLUTCH IS BEING ENGAGED BY THE COMPUTER... AS THOUGH THE CLUTCH IS ONLY BEING HALF ENGAGED DURING 1ST GEAR ACCELERATION. *TR
Power train, Oct 11, 2014
WAS DRIVING WITH MY WIFE AND NOTICED A LOUD RATTLING SOUND COMING FROM THE TRANSMISSION. I HAD JUST HAD MY FOCUS SERVICED LESS THAN THREE WEEKS AGO. SEEMS THE LONGER I DRIVE THE WORSE THE TRANSMISSION GETS. HESITATION AND SLIPPING FOLLOWED BY LOUD NOISES FROM TRANSMISSION. *TR
Power train, Oct 9, 2014
VEHICLE SHUDDERS BETWEEN SHIFT POINTS, HESITATES AS THOUGH STALLED AND SUFFERS FROM POWER TRAIN RATTLING. EVEN THOUGH THE VEHICLE POWER TRAIN HAS BEEN REPROGRAMMED MULTIPLE TIMES AS WELL AS CLUTCH ASSEMBLY REPAIR AND REPLACEMENT THE ISSUES RETURN. *TR
Power train, Vehicle speed control, Oct 6, 2014
TOTAL LOSS OF THROTTLE, STALLING IN TRAFFIC, SHUDDERING AND ERRATIC SHIFTING WITH THE FORD POWERSHIFT TRANSMISSION. SINCE PURCHASING CAR NEW IN 2013, I HAD PROBLEMS WITH THE POWERSHIFT TRANSMISSION, INITIAL PROBLEMS WAS A NOISE THAT SOUNDED LIKE THE MUFFLER WAS DRAGGING THE ROAD, PROBLEMS GOT WORSE AS MILEAGE INCREASED. RETURNED THE CAR TO SEVERAL DEALERS FOR DIAGNOSIS, WAS TOLD THAT THE TRANSMISSION IS OPERATING AS DESIGNED AND NO REPAIRS WERE ATTEMPTED. PROBLEM GOT WORSE AND I HAD EXPERIENCED TOTAL LOSS OF THROTTLE IN TRAFFIC ON SEVERAL OCCASIONS, CAR STALLED AND JERKED IN TRAFFIC CAUSING NECK TO SNAP BACK. AFTER REPEATED ATTEMPTS TO GET THE PROBLEM FIXED WITH TWO DIFFERENT FORD DEALERS, A CUSTOMER SATISFACTION LETTER CAME FROM FORD DETAILING ISSUES WITH POWERSHIFT TRANSMISSION. I HAD TO TAKE MY CAR INTO THE DEALER AGAIN, FOR DIAGNOSIS AND WAS TOLD THEY GOT IT THE TRANSMISSION TO FAIL THE THRESHOLDS AFTER 6 ATTEMPTS, WHICH WARRANTED REPLACEMENT OF THE CLUTCH PACK AND INTERNAL SEALS, SUPPOSEDLY A FAULTY DESIGN THAT ALLOWED OIL FROM THE GEARBOX TO LEAK INTO THE CLUTCH PACK CAUSING SLIPPAGE, NOISE AND ISSUES. FORD RETURNED THE CAR 5 DAYS LATER, ISSUES WENT AWAY FOR 3 WEEKS OR SO, AND HAVE STARTED TO REAPPEAR IN THE SAME FASHION AS WHEN THE CAR WAS PURCHASED NEW AND IS GETTING WORSE EACH DAY, WITH OVER 1000 MILES ON THE CAR SINCE SERVICE. AS OF TODAY I HAVE EXPERIENCED SHUDDERING AND TOTAL LOSS OF THROTTLE IN TRAFFIC, A FEW TIMES WERE DANGEROUS IN PULLING OUT IN FRONT OF ONCOMING TRAFFIC THE CAR COULD HAVE CAUSED ME TO GET INTO AN ACCIDENT, ALSO LUNGES IN SLOW MOVING TRAFFIC. I AM AFRAID TO LET MY WIFE DRIVE THE CAR DUE TO THE BEHAVIOR OF THE TRANSMISSION AND SEE AGAIN I WILL SOON HAVE TO RETURN TO ANOTHER DEALER (#3) FOR CORRECTION. *TR
Power train, Fuel/propulsion system, Oct 6, 2014
I HAVE A 2013 FOCUS WITH 28600 MILES. ON A DAILY BASIS I WHEN I ACCELERATE IT RATTLES AND HESITATES. THE DEALERSHIP SAID IT WAS A SMART TRANSMISSION AND IS JUST WHAT IT DOES. ON OCT 3RD 2014 I WAS AT A BUSY INTERSECTION AND WAITING FOR THE LIGHT TO TURN GREEN. THE LIGHT TURNED GREEN AND THE CAR ACTED AS THOUGH IT WAS IN NEUTRAL AND WOULD NOT DRIVE. AFTER ABOUT 15 SECONDS WITH EVERYONE HONKING AT ME IT STARTED TO MOVE FORWARD BUT SOUNDED LIKE IT WAS GOING BACK AND FORTH FROM NEUTRAL TO DRIVE AND I COULDN'T GO OVER 30. I BARELY MADE IT TO A PARKING LOT. I PULLED OVER AND CALLED THE DEALERSHIP BUT IT WAS TO LATE AND THE ASSOCIATE SAID I HAD TO CALL BACK AT 7 IN THE MORNING. MY CAR SHUDDERED ALL THE WAY HOME ESPECIALLY WHEN I HAD TO STOP AND ACCELERATE AT A LIGHT OR STOP SIGN. I CALLED IN THE MORNING AND THEY SAID TO BRING THE CAR IN. THE NEXT DAY IT DROVE FINE. THEY THOUGHT IT MIGHT BE BAD GAS DUE TO THE FACT THE ENGINE LIGHT HAD COME ON DURING THE MALFUNCTION. THAT JUST MADE ME MAD. THE DEALERSHIP PUT IT ON THE COMPUTER AND IT CAME UP A BAD TRANSMISSION MODULE? I AM OUT A CAR FOR A WEEK. I DO NOT WANT THE CAR BACK . WHAT IF IT HAPPENS AFTER 36000 MILES. FORD KNOWS ABOUT THIS PROBLEM. I BOUGHT THIS CAR WITH AN EXPECTATION OF IT BEING SAFE. IT IS NOT. IT IS A DANGEROUS CAR. YOU SHOULD BE ASHAMED FORD CORPORATION YOU ARE PUTTING PEOPLES LIVES IN DANGER. *TR
Power train, Oct 5, 2014
ENGINE SHUT OFF WHILE DRIVING, AFTER DISPLAYING TRANSMISSION NOT IN PARK. HAS HAPPENED TWICE NOW. CAR JUST HAD TSB 14-013..PCM/TCM REPROGRAMMED. THEY ALSO REPLACED CLUTCH AND SEALS UNDER SAME TSB. *TR
Power train, Vehicle speed control, Engine, Oct 2, 2014
JUST LIKE 100S OF OTHERS, CAR STUTTERS AND HESITATES. TOOK TO FORD DEALER IN MACON, GA. AND PROBLEM CONTINUES AND WE ALL WONDER WHY THERE IS NO RECALL. DOES NO ONE CARE ABOUT SAFETY AND DOING WHAT IS RIGHT???????????????????? *TR
Power train, Oct 1, 2014
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE STOPPED AT A TRAFFIC LIGHT OR STOP SIGN, THE VEHICLE SHOOK AND SHIFTED INTO THE WRONG GEARS WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT ALSO NOTICED THAT THE VEHICLE HESITATED WHILE SHIFTING. THE VEHICLE WAS TAKEN TO MULTIPLE DEALERS FOR DIAGNOSTIC TESTING AND WAS INFORMED THAT THE SEALS TO THE CLUTCH HOUSING WERE LEAKING. OIL SEEPED ONTO THE CLUTCH, WHICH CAUSED THE VEHICLE NOT TO SHIFT PROPERLY. THE COMPUTER FOR THE TRANSMISSION WAS REPROGRAMMED AND ONE OF THE TWO CLUTCHES WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS SOLD WITH A POWER SHIFT RATHER THAT AUTOMATIC; THEREFORE,THE FAILURES WOULD RECUR. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Power train, Sep 30, 2014
MY WIFE PULLED OUT TO MAKE A RIGHT TURN AND THE CAR BOGGED DOWN,STUTTERED, HESITATED. LONG ENOUGH THAT SHE WAS SCARRED BY THE APPROACHING TRAFFIC. THIS HAS HAPPENED SEVERAL TIMES. THE STUTTERING, BOGGING DOWN OCCURS ALL THE TIME! WE HAVE HAD THE CAR INTO KENDALL FORD TWICE ALREADY AND HAVE ANOTHER APPOINTMENT SCHEDULED FOR OCTOBER 28TH. THE NEXT AVAILABLE SERVICE TIME. SERVICE MANAGER STATED HE HAS 40 OF THESE CARS IN NEED OF THIS REPAIR RIGHT NOW, AND THAT IS THE REASON FOR THE DELAY. THIS CAR IS UNSAFE IN ITS CURRENT CONDITION. WE ARE RELUCTANT TO DRIVE IT, PLEASE PRESS FORD'S TO DO THE RIGHT THING AND FIX THESE CARS. IT SHOULD NOT TAKE TRAGEDIES TO MAKE CORRECTIONS! THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Electrical system, Sep 26, 2014
SHIFTS ROUGH (HARD),SLIPS WHEN GOING UP HILL, PUT IT IN PARK YOU HAVE TO USE E BRAKE, CLICKS LOUD IF SITTING ON A HILL ROLLS BACK SOME AND MAKES LOUD NOISE AS IF PARK IS NOT HOLD THE CAR STILL ENGINE MAKES STARTING NOISE FOR HOURS AFTER TURNING ENGINE OFF. *TR
Power train, Sep 19, 2014
MY FORD FOCUS SE HATCHBACK HAS DELAYS IN SHIFTING GEARS AT LOW SPEEDS AND FROM STOPS. WHEN ACCELERATING, THE ENGINE REVS HIGHER BUT DOES NOT SHIFT UNTIL A FEW SECONDS LATER WHICH CAUSES THE CAR TO JERK LIKE A MANUAL TRANSMISSION. THIS IS DANGEROUS WHEN TRYING TO MERGE ONTO THE FREEWAY OR AT A 4-WAY STOP WHEN YOU HAVE TO REACT QUICKLY AND WITH TIMING ACCURACY, OR TRYING TO TEACH MY DAUGHTER TO DRIVE! THE SERVICE CENTER OF MY DEALER SAID THE SOFTWARE HAD TO BE UPDATED THE FIRST AND SECOND TIME I BROUGHT THE CAR IN FOR THIS PROBLEM. DOES THIS MEAN I HAVE TO BRING THE CAR IN EVERY TIME THERE IS A NEW SOFTWARE UPDATE WHICH SEEMS TO BE QUITE FREQUENTLY? AND THE SOFTWARE UPDATE DOESN'T EVEN SOLVE THE PROBLEM. I EVEN GOT A THANK YOU EMAIL FROM THE SERVICE DIRECTOR AT MY DEALERSHIP (SENT BY A PERSON WITH A DEALER-CARE.COM EMAIL), WHICH IS MOST LIKELY JUST A STOCK EMAIL. IT THANKED ME FOR MY SERVICE BUSINESS AND SAID THAT IF I HAD FURTHER CONCERNS THAT I COULD "REACH OUT" TO HIM AT MY EARLIEST OPPORTUNITY. WELL I REPLIED TO THAT EMAIL VOICING MY CONCERNS ABOUT THIS PROBLEM AND AFTER 4 MONTHS HAVE NOT RECEIVED A REPLY EMAIL OR CALL ADDRESSING MY CONCERN. *TR
Power train, Sep 16, 2014
VEHICLE HAS BEEN IN FOR SERVICE 4 TIMES FOR ISSUES WITH TRANSMISSION. HESITATES OR JUMPS WHEN SHIFTING. SOMETIMES ALMOST STALLS OUT. DEALER HAS DONE EVERYTHING THEY CAN AND STATE THAT FORD IS NOT ALLOWING THEM TO SERVICE THE VEHICLES. DEALER STATED THEY HAVE 25 FORD FOCUS CURRENTLY IN FOR SAME ISSUE. I AM SCARED TO DRIVE THE VEHICLE WITH MY DAUGHTER IN IT, AS THIS CLEARLY IS A SAFETY ISSUE. THE ISSUE SEEMS WORSE AT LOWER SPEEDS AND WITH A/C ON. CONTACTED FORD AND THEY ARE STATING THIS IS "NORMAL OPERATION" IF IT WAS NORMAL OPERATION, I DON'T UNDERSTAND WHY IT WOULD START AROUND 10K MILES AND 1 YEAR OF DRIVING. *TR
Power train, Sep 16, 2014
MY FORD FOCUS HAD A JERKY RIDE FROM THE DAY I BOUGHT IT. I MENTIONED AFTER THE TEST DRIVE THAT IT SEEMED A BIT JERKY ON SHIFTING AND THEY SAID IT WAS NORMAL. A WEEK LATER I TOLD THEM AGAIN AND AGAIN THEY SAID IT WAS NORMAL BECAUSE OF THE NEW DESIGN. IT GOT WORSE TO THE POINT THAT TWICE WHEN TURNING OUT INTO TRAFFIC WHEN I THOUGHT I HAD ENOUGH ROOM TO ENTER TRAFFIC IT SEEMED TO WANT TO STALL AND I HAD TO STEER IT BACK INTO THE TURN LANE SO AS NOT TO GET HIT. THE CAR VERY OFTEN SMELLED OF BURNT RUBBER THOUGH AT THE TIME I EXPLAINED IT AWAY AS BEING FROM OTHER CARS NEARBY. IN AUGUST 2014 I TOOK THE CAR IN FOR A OIL CHANGE AND FOUND OUT THAT A SEAL BETWEEN THE ENGINE AND TRANSMISSION HAD FAILED AND I HAD A MAJOR OIL LEAK. THIS WAS UNBELIEVABLE FOR A CAR WITH JUST 35,000 MILES AND LUCKY ME I WAS ELIGIBLE FOR AN EXTENDED WARRANTY ON THOSE PARTS FROM FORD FOR 100, 000 MILES. FORD NOTIFIED ME THE NEXT WEEK ABOUT THE WARRANTY ONLY AFTER THE REPAIR. THE CAR DROVE BETTER FOR A COUPLE OF WEEKS BUT THEN THE SHUDDERS RETURNED AND BEGAN TO WORSEN. I WAS GOING TO TAKE IT IN AND HAVE FORD LOOK AT IT AGAIN BUT THEN ON 9-14-2014 I WAS EXITING MY CAR AND THERE WAS AN OVERWHELMING ODOR OF BURNT RUBBER COMING FROM THE ENGINE. I DECIDED RIGHT THEN I WAS NOT GOING TO PUT UP WITH THE DEFECTIVE AND POSSIBLY DANGEROUS CAR ANYMORE AND I TRADED IT IN AT LOSS. I RECOMMEND A SERIOUS LOOK AT THIS ISSUE. FORD KEEPS SAYING THESE ISSUES ARE NORMAL FOR THE NEW DESIGN AND PEOPLE ARE NOT USED TO IT. I HIGHLY DISAGREE. I GOT RID OF IT AT A LOSS. THAT SHOULD SAY IT ALL. *TR
Power train, Sep 15, 2014
SHUTTERING, HESITATION, GRINDING, POWER LOSS, ROLL BACK, STALLS IN TRAFFIC. *TR
Power train, Sep 10, 2014
CONTINUANCE ISSUES WITH MY FORD FOCUS 2013 FORD FOCUS ?BANGING, JUMPING, SLIPPING, SHAKING AND GRINDING: IT'S HAS NOW BECOME AN ISSUE THAT'S AFFECTS THE DRIVABILITY AND SAFETY OF THE VEHICLE AND PASSENGERS. ?BOGGING DOWN ?TAKES OFF IN A LURCH, ACCELERATES RAPIDLY AT TIMES, SAFETY ISSUE ?CARS ROLLS BACKWARD WHEN STOPPED ON A HILL. SAFETY ISSUE ?CAR OCCASIONALLY JOLTS FORWARD WHEN SHIFTING AT LOW GEAR, SAFETY ISSUE ?I?M TOLD ?IT HAS TO LEARN HOW YOU DRIVE.? I DRIVE THE CAR EVERY DAY AND IT STILL HASN'T SO CALLED, LEARNED ?CONCERNED ABOUT EVEN PULLING OUT IN TRAFFIC FOR FEAR THE CAR ISN'T GOING TO GO OR WILL NEED TIME TO FIND ITS GEAR. SAFETY ISSUE ?IN STOP AND GO TRAFFIC IT; SLIPS OFTEN/HESITATING/JERKING/STUTTERING AND GRINDING. ?RPM SPIKES AND DROPS WHEN SHIFTING. ?NOISE WHEN MAKING A LEFT HAND TURN. ?SOMETIMES WILL NOT GO INTO REVERSE AT ALL; ON 9/9/14 STUCK IN A PARKING SPOT BECAUSE THE VEHICLE ONLY MOVED TWO FEET IN REVERSE. PRIOR TO THIS INCIDENT, THE VEHICLE WAS TOWED INTO DEALERS BECAUSE IT WOULD NOT GO INTO REVERSE AT ALL. *TR
Power train, Sep 10, 2014
LOUD GRINDING NOISE COMING FROM A BRAND NEW FORD FOCUS. BEING TOLD THAT THE SOUND IS NORMAL. I DIDN'T SIGN UP FOR A VEHICLE THAT SOUNDS LIKE IT'S DRAGGING METAL DOWN THE STREET ONLY TO BE TOLD THIS IS NORMAL FOR THIS VEHICLES DUAL TRANSMISSION.. *TR
Power train, Engine, Sep 9, 2014
CPSC: I1490081A. 2013 FORD FOCUS. CONSUMER STATED THE CAR STALLS, STUTTERS AND ALSO LURCHES BETWEEN SHIFTS. *LN
Power train, Sep 3, 2014
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE STARTED TO JERK, AND DECELERATED INTERMITTENTLY. THE VEHICLE RESUMED NORMAL OPERATION AFTER A MINUTE. ALSO, THE CONTACT MENTIONED THAT THE VEHICLE EXPERIENCED A CLICKING NOISE IN THE FRONT END OF VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPROGRAMMED THE VEHICLE TRANSMISSION SOFT WEAR, REPLACED THE CLUTCH AND REPAIRED A MAJOR ELECTRICAL FAULTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,676.
Power train, Sep 2, 2014
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED AND HESITATED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE AND STATED THAT THE TRANSMISSION OPERATED AS DESIGNED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 50.
Engine and engine cooling, Power train, Sep 2, 2014
THE TRANSMISSION SHIFTS ROUGHLY BETWEEN FIRST AND SECOND GEAR. IT CAUSES THE CAR TO SHUTTER AND ON AN INCLINE, HAS CAUSED THE VEHICLE TO ROLL BACKWARDS. I HAVE TAKEN THE CAR TO A FORD DEALERSHIP AT LEAST 4 TIMES TO FIX THE ISSUE, BUT THEY HAVE TOLD ME EACH TIME THAT THERE IS NO PROBLEM WITH THE TRANSMISSION. MY DRIVER DOOR AND DRIVER-SIDE PASSENGER DOOR HAVE BOTH OPENED WHILE I WAS DRIVING BECAUSE OF A FAULTY LATCH. THEY OPENED ON SEPARATE OCCASIONS, SO I HAVE BEEN TO FORD TWICE BECAUSE OF THE DOOR NOT CLOSING. LASTLY, THE AC HAS TWO SEPARATE ISSUES WHERE IT DOESN'T WORK. THE TECHNICIANS AT FORD HAVE NOT BEEN ABLE TO REPLICATE THE PROBLEM, SO IT HAS GONE ON UNSOLVED. *TR
Power train, Aug 29, 2014
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE ATTEMPTING TO PARK, THE VEHICLE LUNGED FORWARD. ON A SEPARATE OCCASION, WHILE IDLING AT A TRAFFIC LIGHT, THE VEHICLE HESITATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE DEALER STATED THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.
Power train, Aug 28, 2014
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING AT LOW SPEEDS, THE TRANSMISSION HESITATED WHILE SHIFTING GEARS. THE FAILURE OCCURRED INTERMITTENTLY ON SEVERAL OCCASIONS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.