2013 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,112 owner complaints filed for this model year. This is the 4th highest complaint count among 19 Focus model years with reports.
Of the 2013 reports, 49 involved a crash and 12 involved a fire. 28 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, hatchback/liftgate, lockSep 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
With only a single press needed, the driver may accidently unlatch the hatchback, increasing the risk of injury to any unsecured passengers in the back.
Ford will notify owners, and dealers will reprogram the Body Control Module with updated software, free of charge. The recall began February 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C13.
Campaign 16V698000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Electrical system, wiringDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Escape vehicles manufactured January 11, 2012, to April 1, 2013, and 2013-2014 Focus ST vehicles manufactured May 03, 2012, to October 14, 2013. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began on January 7, 2016. Owners may contact Ford customer service 1-866-436-7332. Ford's number for this recall is 14S17-S1.
Campaign 15V813000 on NHTSA.gov
Electrical system, wiringAug 11, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, to April 1, 2013, and equipped with 2.0 liter engines and Focus ST vehicles manufactured February 14, 2012, to October 14, 2013, and equipped with 2.0 liter engines. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began in October 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S17.
Campaign 14V495000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
Latches/locks/linkagesMar 7, 2013
Ford is recalling certain model year 2013 Focus and C-Max vehicles built from November 16, 2012, through November 21, 2012; and model year 2013 Escape vehicles manufactured from November 14, 2012, through November 21, 2012. The left rear door child lock was built incorrectly. As a result, the child lock may not engage when the operator uses normal force to activate the child lock.
The operator may incorrectly believe the child lock is engaged. However, the door may be opened from the inside, increasing the risk of injury to an unrestrained child.
Ford will notify owners, and dealers will inspect the affected rear door latches, and replace them as necessary, free of charge. The recall began on March 27, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V085000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Representative owner complaints: power train
1,102 reports, newest first. Show all
Power train, Nov 3, 2022
The contact owns a 2013 Ford Focus. The contact stated while driving approximately 35 MPH and at various speeds, the vehicle started to shudder and vibrate. The contact stated that she pulled off the road and turned off and restarted the vehicle which seemed to reset the transmission. The contact stated that the check engine light was illuminated. The contact had taken the vehicle to a local dealer several times and the vehicle was diagnosed, and the clutch assembly was replaced twice, and the transmission control module was first reprogrammed and then replaced. The vehicle been repaired; however, the transmission failure persisted. The vehicle was not recently repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 75,000.
Power train, Nov 2, 2022
The contact owns a 2013 Ford Focus. The contact stated that after shifting into drive, the vehicle started to jerk abnormally. The contact stated that after accelerating to 40 MPH, the vehicle started to operate normally. The vehicle was taken to the dealer and the contact was informed that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the warranty only covered the transmission, not the clutch. The failure mileage was 15.
Engine and engine cooling, Power train, Oct 28, 2022
The contact owns a 2013 Ford Focus. The contact stated that while driving at an undetermined speed, the vehicle would shudder while shifting gears. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who stated that the transmission module had caused the failure. The vehicle was taken to the local dealer where it was diagnosed that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred him to the NHTSA Hotline. The approximate failure mileage was 46,000. The consumer stated repairs for the vehicle would cost $3,000 and requesting either reimbursement or included in the recall.
Power train, Oct 20, 2022
The contact owns a 2013 Ford Focus. The contact stated that while driving at low speeds, the transmission failed to shift as designed. The contact stated that whenever the vehicle was shifted into gear, the vehicle failed to respond as needed. No warning light was illuminated. The vehicle was taken to the dealer for routine maintenance but was diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 159,000.
Power train, Oct 18, 2022
I purchased a 2013 Ford Focus in the spring of 2020. I have taken my car to the dealership three times (it's about to be a fourth time) for the same Transmission Control Module issue. They keep replacing the part because it is recalled, and each time the new module stops working after roughly 5,000 miles. Today is the fourth time it has malfunctioned. The car shudders and jumps when I downshift at stoplights, and it will not shift to fourth gear to drive at acceptable speeds on the highway to my job. The car never shifts well, but this is dangerous.
Power train, Oct 3, 2022
Like me and countless others, the transmission shutters at low speed causing a safety issue, apparently people have been having this issue even out the door when their cars had 100 miles on them, I just got mine and it has this issue, I'm gonna go see how much it is to get fixed but I'd like it if I didnt have to pay since so many others are also having this issue
Power train, Sep 29, 2022
The contact owns a 2013 Ford Focus. The contact stated while at a stop light and attempting to accelerate, the vehicle failed to respond. There was no warning light illuminated. The vehicle was taken to the dealer and the dual clutch was replaced; however, the failure continued and the dual clutch was replaced several times. The manufacturer was contacted and but offered no assistance. The contact was then referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was 75,000.
Power train, Sep 28, 2022
There is a shudder in the transmission when accelerating, upshifting and occasionally downshifting as well. It has not posed any safety risk yet. My car has not (to my knowledge) been inspected by a dealership, service center, insurance representative, etc. but there have been previous recalls for this issue. Since buying it last autumn there has been a small, almost unnoticeable shudder, but it has quickly gotten worse.
Power train, Sep 27, 2022
The contact owns a 2013 Ford Focus. The contact stated while driving from a complete stop, the accelerator pedal was depressed and the RPM revved up and the vehicle started shuddering. There was no warning light illuminated. The contact stated that the failure would stop after driving for an extended period. However, the failure had been reoccurring while driving from a complete stop. The vehicle was taken to the used car dealer where an unknown software was reprogrammed; however, the failure persisted. The vehicle was taken back to the used car dealer where it was diagnosed that the transmission clutch had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 25,042.
Power train, Sep 6, 2022
The contact owns a 2013 Ford Focus. The contact stated while driving at an unknown speed, the RPM revved 6,000 RPM and the check engine warning light illuminated. The contact stated he was unable to shift out of first and second gear however, the transmission independently shifted to fourth gear. The vehicle was taken to the local dealer who diagnosed that the TCM needed to be replaced. The vehicle remained at the dealer and was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed by the manufacturer that the warranty had expired and would not apply towards the repair. The approximate failure mileage was 184,000.
Power train, Sep 3, 2022
The 2013 Ford focus has a manufacturer defect that the ford has been aware of. The vehicle has slowed down to 15 mph while I driving the expressway making it very unsafe. When I took it back to the dedealership I was told that I could not drive the car but no rental car would be provided to me. It has been over a month with no rental car and being unable to drive my vehicle, and Ford has not to accountability for the inconvenience that this has caused.
Power train, Aug 29, 2022
Dual clutch recall with actuators and TCM, FORD won't fix recall because it's on a national back order.
Power train, Aug 8, 2022
The contact owns a 2013 Ford Focus. The contact stated while driving 45 MPH, the vehicle accelerated independently and shifted out of gear independently. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the clutch to be updated. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 16,000.
Power train, Aug 5, 2022
I was driving 65mph on CA highway 880 in the left carpool lane. Suddenly my transmission slipped and my car ended up in neutral. I was forced to park in whatever space there was between the concrete barrier and the carpool lane. After the car stopped, the transmission would not re-engage for another 3 minutes or so. After that it re-engaged and I was able to drive back home. My understanding this is one of the issues that can be expected with a Ford DPS6 transmission. COMPLETELY UNSAFE. I had two young children in the car.
Power train, Aug 2, 2022
Ford extended the warranty for the Transmission Control Module to 150,000 miles. Mine has failed at 160,000 miles but there is possibility for extension through Ford, they stated that this mileage is set by NHTSA. I don't mind repair cost, but to add insult the part is not available for 2 months as stated by the service department at the dealership. With current market situation, the mileage should be extended. This failure makes the car unsafe to drive, Ford should extend the warranty mileage further, especially in the current market of vehicle availability. Also, Ford needs to work with a supplier to improve lead times.
Power train, Fuel/propulsion system, Jul 22, 2022
My daughter has a 2013 Ford Focus SE and has had numerous issues with her transmission which of recent has presented some serious safety concerns. She had driven her car to work and when attempting to leave after work was unable to get her car to move . She put the car in drive and reved the engine then in reverse the same , would not move. We had the car towed to Sarchione Ford of Alliance and was diagnosed as the Transmission Actuator A . My understanding of the Actuator is it engaged the transmission into gear. I recently read an article in a Ford Forum relating to the April 2020 Class Action Suit and I quote a blogger stated that this defect can abruptly cause car to jump into gear which could cause a safety issue . Another blogger stated that he had a similar issue while on an expressway traveling fast and ended up on the shoulder until eventually getting the car to move again. My daughter's Ford Focus 2013 has had 2 recalls issued relating to the transmission. Program #14M01 Transmission Clutch Shudder / Transmission input seal Warranty extension which is no longer valid. Program #14M02 Transmission Control Module which has been extended to 150,000 mile or until February of next year. Both of the said recalls we're mandated due to the numerous safety concerns relating to failure or uprupt operation due to design defect and no fought of the vehicle operation. So I pose a very simple question, why has not Actuator A and B of the Ford Focus been issued recalls when failure of said parts presents safety concerns? There should be a warranty extension mandate to repair at no cost to vehicle owner. All of these said parts work together when operational to perform safe driving practices on the contrary the motorists are left at risk regarding highway safety. I have written a letter to CEO Jim Farley to reevaluate his Customer Satisfaction Program and recall procedure. The NHTSA needs to review the said safety concerns. I have filed with Ford Motor PAS-37493284.
Power train, Jul 15, 2022
The contact owns a 2013 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle experienced jerking while accelerating. The vehicle was taken to the dealer where it was diagnosed that the clutch, kit seal, bearing, and fluid needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 113,000.
Power train, Jul 11, 2022
The contact owns a 2013 Ford Focus. The contact stated while driving approximately 65 MPH on the highway, the vehicle was bouncing. The contact was able to pull over safely to the side of the roadway. There was no warning light illuminated. The vehicle was towed to an independent mechanic who diagnosed a failure with the transmission. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.
Power train, Jun 23, 2022
The contact owns a 2013 Ford Focus. The contact stated while driving at an undisclosed speed and depressing the accelerator pedal, the RPM would increase however, the vehicle would not properly accelerate. The vehicle was taken to an independent mechanic and a diagnostic trouble code presented an evap leak. There was no additional information available. The local dealer was not notified. The manufacturer was notified of the failure. The failure mileage was 206,000.
Power train, Jun 20, 2022
The transmission on our 2013 has now failed. We brought it to Ford’s attention back During the Covid shut down before The Focus reached the 100,000 mile expiration. Ford said there’s nothing they can do about it. We gingerly drove the car to make the transmission last as long as possible and it lasted quite a while. However now the transmission has failed it and after taking the vehicle to a certified mechanic they found the DTC Code showed P0805:00-68, The description was clutch position sensor A circuit, and the status was continuous memory DTCs, another code PC805 had a similar description and a status of “freeze frame module2”. Certified mechanic check this out and reported this information to me told me to go to a transmission specialist. The transmission specialist said it would cost at least $500, but if it turned out that the central module was at fault there aren’t any parts to be had. Ford is not making any of them anymore. They said I could pay the $500 and then your car will sit because there’s no parts to fix the central module. I would like the car repaired but I have another question. Why isn’t the NHTSA Making Ford fix this issue. Ford new their transmissions were faulty and sold the automobiles anyway. Where is the NHTSA on this issue? Well I be able to get the Ford focus fixed?
Power train, Engine, Jun 7, 2022
The contact owns a 2013 Ford Focus. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed but the vehicle failed to respond. The contact was able to shift gears and drive the vehicle. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the transmission clutch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified but no additional assistance was provided. The failure mileage was approximately 74,000.
Power train, Electrical system, Fuel/propulsion system, Jun 4, 2022
This message is a complaint about my local car dealership and the car manufacturer of my vehicle. I will try to follow the general guidelines as much as possible. First off, I have a 2013 Ford Focus with numerous recalls. I recently dropped the vehicle off at my local car dealership the have those recalls worked on...and ONLY those recalls. The recalls include: - faulty transmission control module (TCM) - canister purge valve (CPV) being stuck open causing the plastic fuel tank to deform, causing incorrect gas tank readings - door latches not being secure - software update of the vehicle's computer...to also correct false computer readings. Symptoms I have with the vehicle are as follows: - difficulty with ignition, as I have to turn the key multiple times to start the vehicle; also happens when putting in gas - constant jerking of the vehicle while driving, especially when starting from a stop - stalling of the vehicle, especially when driving uphill - engine light always on - incorrect gas reading; fuel gauge goes up and down. When I dropped my vehicle off at the dealership, I was assured that if the problems were any of the recalls, they would be free of charge. Fast-forward a couple of weeks later and I'm being told that I now owe over $1,000 in labor fees! On top of that I am being told that I owe a $180 diagnostic fee. I was told of two things that were replaced on the vehicle: the canister purge valve (which I already stated IS one of the recalls) and some random sensor, which they had no right to replace without my permission. I am being told neither of these things are covered since the car dealership and manufacturer suddenly don't consider these recalls. The excuse I have been given is the "codes" of the vehicle don't give the same information. I am in utter disbelief of everything I am being told. The recall letters clearly state repairs that are part of a recall are free of charge. Absolutely ridiculous.
Power train, Jun 3, 2022
The contact owns a 2013 Ford Focus. The contact stated while accelerating between 1st and 2nd gear as well as between 3rd and 4th gear, the vehicle shuddered. The failure occurred at various speeds. There was no warning light illuminated. The contact had not taken the vehicle to the dealer to be diagnosed. The vehicle had not been repaired. The contact stated that the failure was related to Customer Satisfaction Program 19N08 (Transmission Clutch Shudder/Transmission Clutch Warranty Extension) however the VIN was not included. The manufacturer was made aware of the failure and transferred the contact to the NHTSA Hotline. The approximate failure mileage was 69,000.
Power train, Fuel/propulsion system, May 19, 2022
During startup after refilling tank with fresh gas it will putter and hesitate to stay stay on. Engine light came on had codes ran came back as codes P0171 system to lean secondary DTC P1450 unable to bleed up fuel tank. Was told that was caused by the EVAP so I needed that replaced. Then it’s starts again was told it was the canister purge valve. I had my car taken to a ford dealership and was told they didn’t see what the issue was. It is doing all the things that the recalls for the same year make and model did. It needs to be fixed because this is a safety issue. Next step is to hire an attorney and have vehicle throughly looked at.
Power train, May 9, 2022
The contact owns a 2013 Ford Focus. The contact stated while driving approximately 50 MPH, she heard a sound like metal breaking coming from the engine compartment. The contact stated that the "Transmission Fault, Service Now" warning light was illuminated. The contact pulled over safely and left the vehicle running. The contact stated that she drove the vehicle to her residence and had it towed to a dealer. Additionally, the contact stated that when she shifted the vehicle into reverse the "Hill Assistance" light illuminated. The contact had taken the vehicle to a local dealer however, the vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 172,455.