2013 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,112 owner complaints filed for this model year. This is the 4th highest complaint count among 19 Focus model years with reports.
Of the 2013 reports, 49 involved a crash and 12 involved a fire. 28 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, hatchback/liftgate, lockSep 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
With only a single press needed, the driver may accidently unlatch the hatchback, increasing the risk of injury to any unsecured passengers in the back.
Ford will notify owners, and dealers will reprogram the Body Control Module with updated software, free of charge. The recall began February 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C13.
Campaign 16V698000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Electrical system, wiringDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Escape vehicles manufactured January 11, 2012, to April 1, 2013, and 2013-2014 Focus ST vehicles manufactured May 03, 2012, to October 14, 2013. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began on January 7, 2016. Owners may contact Ford customer service 1-866-436-7332. Ford's number for this recall is 14S17-S1.
Campaign 15V813000 on NHTSA.gov
Electrical system, wiringAug 11, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, to April 1, 2013, and equipped with 2.0 liter engines and Focus ST vehicles manufactured February 14, 2012, to October 14, 2013, and equipped with 2.0 liter engines. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began in October 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S17.
Campaign 14V495000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
Latches/locks/linkagesMar 7, 2013
Ford is recalling certain model year 2013 Focus and C-Max vehicles built from November 16, 2012, through November 21, 2012; and model year 2013 Escape vehicles manufactured from November 14, 2012, through November 21, 2012. The left rear door child lock was built incorrectly. As a result, the child lock may not engage when the operator uses normal force to activate the child lock.
The operator may incorrectly believe the child lock is engaged. However, the door may be opened from the inside, increasing the risk of injury to an unrestrained child.
Ford will notify owners, and dealers will inspect the affected rear door latches, and replace them as necessary, free of charge. The recall began on March 27, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V085000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Representative owner complaints
2,112 reports, newest first.
Air bags, Oct 11, 2016, crash
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 40 MPH, ANOTHER VEHICLE PULLED OUT IN FRONT OF THE CONTACT'S VEHICLE. A CRASH OCCURRED AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Power train, Oct 11, 2016
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHENEVER THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED BEFORE ACCELERATING. THE DEALER DIAGNOSED THAT THE TRANSMISSION FAILED, NEEDED A NEW COMPUTER CHIP, AND REPROGRAMMING. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Vehicle speed control, Oct 11, 2016
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHENEVER THE ACCLERATOR PEDAL WAS DEPRESSED, THE VEHICLE JERKED AND MADE A TICKING NOISE BEFORE ACCELERATING. THE VEHICLE WAS PREVIOUSLY INCLUDED IN A RECALL THAT CAUSED A SIMILAR FAILURE. THE VEHICLE RECEIVED THE RECALL REPAIR; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
Latches/locks/linkages, Oct 11, 2016
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES, LOCKS/LINKAGES); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE DOORS WERE DIFFICULTY TO UNLOCK. THE CONTACT WOULD HAVE TO UNLOCK AND LOCK THE VEHICLE'S DOORS SEVERAL TIMES BEFORE THE LOCKS WOULD ACTUALLY RELEASE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Oct 10, 2016
THIS IS THE SECOND TIME THIS HAS HAPPENED IN A MONTH THAT THE POWER STEERING MODULE LIGHT HAS COME ON WHILE DRIVING AND I LOST POWER STEERING. I HAD TO RESTART THE CAR TO RESET IT. THANKFUL I (AND EVERYONE ELSE) WAS SAFE AND IN A SECLUDED AREA WHEN IT HAPPENED. THIS HAPPENING ON THE FREEWAY OR NEIGHBORHOOD COULD BE A DIFFERENT STORY.
Steering, Oct 9, 2016
WHILE ATTEMPTING TO TURN RIGHT ON TWO OCCASIONS TODAY MY WIFE'S 2013 FORD FOCUS HAD NO POWER STEERING. I HAVE READ MANY COMPLAINTS ABOUT THIS ISSUE AND AM VERY CURIOUS AS TO WHY FORD HAS NOT DONE ANYTHING ABOUT IT? WILL SOMEBODY HAVE TO CRASH AND DIE FOR THE MOTOR COMPANY TO ACCEPT RESPONSIBILITY? THERE HAVE BEEN SEVERAL PROBLEMS WITH THIS VEHICLE SINCE WE BOUGHT IT AND THE FACT THAT WE PURCHASED IT PRACTICALLY BRAND NEW IT IS CONCERNING TO HAVE SO MUCH GO WRONG.
Vehicle speed control, Oct 6, 2016, crash
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE AND CRASHED INTO A POLE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Structure, Oct 4, 2016
AS I WAS DRIVING THIS MORNING MY DOOR FLEW OPEN AND WOULD NOT SHUT BACK CLOSED, I CHECKED THE LATCH AND SURE ENOUGH IT WOULD NOT LATCH CLOSE NOR LOCK, I HAD TO TIE MY DOOR SHUT THE OTHER SIDE OF THE CAR FOR IT TO REMAIN SHUT, THANKFULLY A CAR DID NOT HIT MY DOOR WHEN IT FLEW OPEN WHILE DRIVING,THIS IS VERY DANGEROUS FOR ME AN MY KIDS! I AM FED UP WITH FORD AND THERE RECALLS! I CALLED FORD SERVICE AFTER I FOUND OUT IT IS A RECALL TO GET FIXED IMMEDIATELY BUT THE SERVICE MAN STATED THEY WONT HAVE HAVE THE PART TILL THE BEGINNING OF 2017 WHAT AM I SUPPOSE TO DO UNTIL THAN!!!! THIS IS RIDICULOUS NEVER AGAIN WILL I PURCHASE ANOTHER FORD !!!!
Fuel/propulsion system, Oct 4, 2016
MY 16 YEAR OLD SON WAS DRIVING HOME FROM WORK WHEN HIS CAR JUST STOPPED IN THE MIDDLE OF THE ROAD. HE PULLED OFF TO THE SIDE OF THE ROAD AND WAITED IN HIS HOT CAR TILL WE COULD GET THERE BECAUSE HE WAS UNSURE OF THE SAFETY OF THE AREA. A FRIEND OF HIS DADS TOWED IT TO THE LOCAL FORD DEALERSHIP. THEY IMMEDIATELY KNEW WHAT WAS WRONG WITH IT. THEY SAID THE PURGE VALVE WAS STUCK AND CAUSED A VACUUM AFFECT ON THE FUEL TANK CAUSING IT TO CAVE IN AND THE FUEL PUMP TO BREAK. THEY WANTED $1400 TO REPLACE THE FUEL PUMP AND FIX THE TANK. AFTER CALLING FORD MOTOR COMPANY 2 TIMES. THE FIRST TIME, THEY COMPLETELY REPORTED THE INCORRECT INFORMATION TO THE SERVICE MANAGER SAYING IT WAS A DOOR HANDLE RECALL ISSUE. NOT TRUE AT ALL. THE SECOND TIME THE WERE GOING TO OFFER FINANCIAL ASSISTANCE. SO WE WENT FROM HAVING TO PAY $1400 TO $900 TO NOW I HAD TO PAY $777. I EXPLAINED TO THEM HOW I SHOULD NOT HAVE TO PAY FOR A MANUFACTURER DEFECT AND THIS COULD HAVE CAUSED HARM TO MY CHILD. IT CAN ALSO CAUSE HARM TO OTHERS THAT OWN THIS SAME KIND OF VEHICLE IF IT IS NOT CORRECTED. I ASKED THEM IF IT WAS GOING TO TAKE SOMEONE GETTING KILLED BEFORE THEY DECIDE TO CORRECT THE PROBLEM. SO THEY PUT A BAND AIDE ON MY SON'S CAR AND SENT US AWAY. I'M VERY UNHAPPY WITH THE WAY THIS MATTER HAS BEEN RESOLVED. I WANT MY MONEY BACK AND I WANT THIS PROBLEM TO BE FIXED SO OTHERS DO NOT EXPERIENCE THE UNSAFE CONDITIONS THAT MY SON HAS BEEN PLACED IN. PLEASE HELP GET THIS RECALLED.
Power train, Electrical system, Engine, Sep 28, 2016
TCM UPDATED 3 TIMES DIE TO CEL. 4TH CAR WOULDN'T START OR EVEN ENGINE TURN OVER. TOWED TO DEALER, AFTER 9 DAYS NEW TCM PLACED IN CAR. BACK AT DEALER FOR ANOTHER 7 DAYS. CAR DRIVING SLUGGISH AND ONLY GETTING 20MPG. FORD DEALER CLAIMS NOTHING WRONG. CAR FEELS LIKE A PICKUP TRUCK.
Steering, Sep 26, 2016
RECEIVED A "STEERING ASSIST FAULT" NOTIFICATION WHILE MID-TURN TRAVELING AT APPROXIMATELY 30 MPH. IT FELT AS IF I'D HIT A SLIPPERY SPOT IN THE ROAD OR HAD HIT A SMALL BUMP ON THE FRONT DRIVERS SIDE. WHILE STRAIGHTENING OUT OF THE TURN, I NOTICED A SIGNIFICANT CHANGE IN STEERING FEEL, AND STEERING IN GENERAL BECAME VERY DIFFICULT. THERE WAS NO GRADUAL DECLINE IN STEERING PERFORMANCE, JUST A SUDDEN FAILURE. I CAN ONLY BE THANKFUL THAT I WAS NOT TRAVELING AT A HIGHER RATE OF SPEED. I CHECKED THE ERROR CODES LATER AND NOTED THE FOLLOWING: U3000-49 (CONTROL MODULE: INTERNAL ELECTRONIC FAILURE), U3000-53 (CONTROL MODULE: DEACTIVATED), U3000-4B (CONTROL MODULE: OVER TEMPERATURE).
Electrical system, Other or unspecified, Fuel/propulsion system, Sep 20, 2016
MANY PROBLEMS WITH THIS FORD FOCUS.1ST PROBLEM I HAD WAS A YEAR AFTER I BOUGHT THE VEHICLE THE FUEL PUMP WAS LEAKING.I NOTICE BECAUSE MY CAR WAS PARKED AND IT SMELLED LIKE GASOLINE INSIDE THE VEHICLE.2ND INCIDENT HAPPENED A YEAR LATER. I WAS DRIVING HOME FROM WORK WHEN CAR JUST SHUT OFF ON THE ROAD. I WAS SO SCARED.I WAS IN NOTION BARELY MOVE TO THE SIDE OF THE ROAD ON RT 50.THAT WAS SO SCARY I COULD HAVE DIED.I HAD TO TOW THE CAR TO GET SERVICED AT SHEEHY FORD. THEY GAVE ME THE CAR BACK AGAIN AND IT HAPPENED AGAIN ON THE ROAD ON MY WAY TO WORK. AT THAT TIME I TOWED IT AGAIN BUT TO KOONS FALLS CHURCH.LOOKED AT THE VEHICLE AND DIDN'T FIND ANYTHING EITHER UNTIL I GOT UPSET AND THEY TOLD ME TO GO FOR A TEST DRIVE WITH THE MECHANIC AND IT HAPPENED WHILE ON THE TEST DRIVE. THE MECHANIC STATED TO KEEP THE CAR RUNNING SO HE CAN PLUG IN THE MACHINE THAT READS THE PROBLEMS ON THE VEHICLE. HE ALSO STATED THAT ONCE YOU TURN OF THE CAR AND YOU TURN IT BACK ON THAT IT WOULD RESET IT SELF AND THAT'S WHY THEY DIDN'T KNOW THAT TCM OR TMC CONTROL NEEDED TO BE REPLACED. THIS WAS VERY SCARY FOR ME.NOW FOR THE PASSED 3 WEEKS I HAVE BEEN DEALING WITH A STATIC /POPPING NOISE /SOUND THAT COMES FROM THE VEHICLE WHEN I'M DRIVING & WHEN THE VEHICLE IS PARKED, THE KEY IS OUT THE IGNITION.I TOOK IT TO SHEEHY SINCE THAT'S WHERE I BOUGHT THE VEHICLE. THEY PROVIDE THE WORST SERVICE ON THE VEHICLE. BCUZ THEY HAD MY CAR FOR 4 DAYS AND DIDN'T PROVIDE ME WITH A LOANER AND HAD THE AUDACITY TO TELL ME THAT THE MASTER TECH WAS ON VACATION AND I WOULD HAVE TO WAIT STILL WITH NO LOANER VEHICLE.THE RADIO IS COMPLETELY OFF AND THEY WANT ME TO PAY OUT OF POCKET TO FIX IT.IT HAS JUST GIVEN ME PROBLEM AFTER PROBLEM IS MANUFACTURED PROBLEMS.I HAD SO MANY SAFETY ISSUES THAT SCARED ME.CAR SHUTTING OFF ON THE ROAD AND NOW MAKING LOUD POPPING/ STATIC NOISE WHERE I THOUGHT I MIGHT BE ELECTROCUTED.
Latches/locks/linkages, Sep 19, 2016
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LOCKS/LATCHES/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Other or unspecified, Sep 16, 2016
I HAVE HEARD THERE IS A RECALL ON THE DOOR LATCH ON THE BACK DOOR. I HAVE HEARD NOTHING FROM THE COMPANY I BOUGHT THE CAR FROM.
Structure, Latches/locks/linkages, Sep 15, 2016
I DID A COMPLAINT BEFORE ON MY DOOR LATCH DRIVER SIDE MALFUNCTIONED AND WON'T STAY CLOSED. I AM DOING ANOTHER COMPLAINT BECAUSE NOW THE PASSENGER DOOR LATCH HAS MALFUNCTIONED. THIS VEHICLE IS A 2013 AND THE DOOR LATCHES SHOULD NOT BE MALFUNCTION THIS WAY . I HAD TO PAY OUT OF MY POCKET TO REPAIR THE FIRST ONE NOW THE SECOND IS DAMAGED. I NEED THE DEALERSHIP TO FIX THIS PROBLEM AS NOBODY CONTACTED ME TO FIX MY PROBLEM THE FIRST TIME. AT THIS POINT I AM AGAINST FORD NOW AND WILL NOT BUY OR RECOMMEND ANYONE I COME I CONTACT WITH TO BUY THE FORD BRAND EVER AGAIN. MY NAME IS LEE [XXX] MY PHONE NUMBER IS [XXX] MY EMAIL IS [XXX] I OWN A 2013 FORD FOCUS AND HAD MANY UNSAFE PROBLEMS OCCUR. TWO DOOR LATCHES MALFUNCTION DOOR WILL NOT STAY CLOSED. FUEL TANK REPLACED CAUSE OF THE CAPLESS SYSTEM CREATING VACUUM SUCKTION AND DAMAGING ENGINE. WHEN IS ENOUGH ENOUGH WITH THIS VEHICLE. WORST INVESTMENT I HAVE MADE IN MY LIFE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Visibility/wiper, Sep 15, 2016
THE WINDSHIELD WIPER MOTOR ON THE DRIVER SIDE STOP WORKING IN MID WIPE. THIS MOTOR HAS BEEN REPLACED 3 TIMES UNDER WARRANTY.
Power train, Sep 13, 2016
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED OR JERKED BEFORE ACCELERATING. IT WAS DIAGNOSED THAT THE CLUTCH AND SEALS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED ON NUMEROUS OCCASIONS, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 19,366.
Fuel/propulsion system, Sep 13, 2016
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING APPROXIMATELY 65 MPH, THE FUEL GAUGE DISPLAYED A QUARTER OF A TANK. THE CONTACT PROCEEDED TO A FUEL STATION AND THE VEHICLE STALLED. THE CONTACT HAD TO PUSH THE VEHICLE TO THE FUEL STATION FOR FUEL. THE VEHICLE WAS RESTARTED AND DRIVEN HOME. THE FOLLOWING DAY, THE DEALER DIAGNOSED THAT THE DEFORMED FUEL TANK NEEDED REPLACEMENT. THE FAILURE RECURRED ONCE. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.
Power train, Engine, Sep 13, 2016
CAR WAS IN MOTION IN RUSH HOUR HIGHWAY TRAFFIC AT SPEED OF 55 MPH WHEN ENGINE WENT TO NEUTRAL REVVING AND WOULD NOT MOVE. ALMOST REAR ENDED BECAUSE OF THIS. CAR WOULD SHOW DRIVE ON THE LCD PANEL BUT BE IN PARK. YOU COULD NOT MOVE THE SHIFTER EITHER. I HAD JUST LEFT (5 MINUTES) AN AUTHORIZED FORD SERVICE DEALER AFTER HAVING MY CAR TOWED THERE FROM A PREVIOUS OCCURRENCE AND EXPLAINED TO THE SERVICE PEOPLE THE EXACT ISSUE AS ABOVE BUT THEY SAID THERE WAS NO ISSUE AND SAID MY FOCUS WAS FINE WELL OBVIOUSLY IT IS NOT AND MY UNDERSTANDING IS THAT THIS HAS BEEN A COMMON COMPLAINT FOR THIS ENGINE. TO BE DRIVING AT HIGHWAY SPEEDS AND YOUR COMING TO A STOP IS VERY DANGEROUS THANKFULLY I OR MY FAMILY WAS NOT HARMED JUST MENTALLY SHAKEN. PLEASE INVESTIGATE THIS ISSUE AS IT LOOKS AS IF FORD IS IGNORING THE PROBLEM. THANK YOU. *TR
Steering, Other or unspecified, Electronic stability control (ESC), Sep 10, 2016
ONE DEC 24 2015 DRIVING DOWN THE FREEWAY MY CAR HAD FULL LOSS OF STEERING, THE ENGINE LIGHT CAME ON, THE PEDALS STOPPED WORKING AND I NEARLY CRASHED THE CAR. AFTER PULLING OFF THE FREEWAY I TURNED THE CAR OFF AND IT WOULD NOT START BACK UP. MOMENTS LATER I COULD START THE CAR, I RAN A VEHICLE HEALTH REPORT TO PROVE TO FORD THAT SOMETHING HAD HAPPENED. I THEN DROVE MY CAR WHICH WAS STUCK IN 1ST GEAR TO MY DESTINATION. THE STEERING WAS VERY HEAVY, THE PEDALS WERE NOT WORKING WELL AT ALL. AFTER LEAVING IT PARKED FOR 30 MINUTES I TURNED THE CAR ON AND THE CHECK ENGINE ILLUMINATED, BUT THE PROBLEMS HAD CLEARED. THIS FEATURE IS VERY DECEIVING, AS SOME MAY ASSUME THE CAR IS NOW SAFE. I TOOK THE CAR IN FOR REPAIR, AND THEY SIMPLY REPROGRAMMED THE CAR. I CONTINUE TO THIS DAY TO HAVE TRANSMISSION ISSUES, AND HAVE HAD THE CLUTCH ONLY REPLACED ONE TIME DISPITE BRINGING IT TO THEM CONSTANTLY FOR REPAIR. IN JANUARY OF THIS YEAR MY CARS CLUTCH AND TRANSMISSION FAILED, THE CAR SEEMED TO MAKE A LOUD ACCELERATION NOISE AND THEN BECOME FORCED INTO 1ST GEAR. THIS MADE STEERING HEAVY OR HARD, & THE PEDALS NOT WORK WITH THE USUAL WEIGHT ON THEM. I DROVE MY CAR TO FORD LIKE THIS, STUCK IN 1ST TO SHOW THEM FINALLY THAT THE WHOLE TIME I KNEW SOMETHING WAS WRONG. MY VARIOUS OTHER COMPLAINTS OF THIS VEHICLE INCLUDE REGULAR ACCELERATION BETWEEN 1ST AND 2ND GEAR, THERE IS THE STANDARD SHUDDER. IN ADDITION, MY VISITING FAMILY BECAME STUCK IN THE BACK SEAT WITH INDOOR LATCHES NOT WORKING - THE CHILD LOCKS WERE OFF. I FEEL AS THOUGH I WAS SOLD A "DUD" CAR & THAT THE SALESPERSON LIED TO ME ABOUT THE TRANSMISSION. IF I HAD KNOWN IT WAS AN "ELECTRONICALLY CONTROLLED MANUAL CAR" I WOULD NOT HAVE PURCHASED IT. NOW I CAN'T GET MY CAR APPRAISED, NO DEALER IS WILLING TO BUY THIS CAR FORM ME. KBB STATES MY CURRENT VALUE IS AT AROUND $9000 AND 12 MONTHS AGO I PAID $16000, CLOSE TO $17000 INCLUDING FINANCING
Steering, Sep 9, 2016
ON THE EVENING OF SEPT. 8, 2016 WHILE DRIVING STRAIGHT ON LEE JACKSON MEMORIAL HIGHWAY IN FAIRFAX, VA AT ABOUT 45 MILES PER HOUR, POWER STEERING FAILED WITH NO WARNING. POWER ASSIST CUT OUT AND A WARNING INDICATOR CAME ON. THIS RESULTED IN AN IMMEDIATE CHALLENGE TO MAINTAIN CONTROL OF THE VEHICLE. I WAS FORTUNATE AN ACCIDENT DID NOT OCCUR GIVEN THE IMMEDIATE, DRAMATIC INCREASE IN PHYSICAL EFFORT REQUIRED TO STEER. I WAS ABLE TO SAFELY RETURN HOME THAT EVENING WITH DIFFICULTY, AND I BROUGHT THE CAR TO TED BRITT FORD THE FOLLOWING MORNING. I WAS TOLD THAT A CONTROL MODULE HAD FAILED, BUT SINCE IT WAS INTEGRAL TO THE STEERING "GEAR" THE ENTIRE STEERING SYSTEM NEEDS TO BE REPLACED AT A COST OF $1,600. I UNDERSTAND THAT THERE IS A RECALL ON RECENT FORDS WITH STEERING PROBLEMS, BUT MY MODEL, YEAR, AND ISSUE ARE NOT COVERED. THIS IS CLEARLY A WIDESPREAD SAFETY ISSUE. HAD A SMALLER ADULT OR A CHILD BEEN DRIVING, THIS EVENT COULD HAVE HAD A VERY BAD END.
Power train, Sep 9, 2016
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 40 MPH, THE VEHICLE LOST POWER. IN ADDITION, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE JERKED AND HESITATED BEFORE ACCELERATING. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER ON NUMEROUS OCCASIONS WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPLACED ON NUMEROUS OCCASIONS; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Visibility/wiper, Sep 9, 2016
CAUSE: UNKNOWN. DRIVING DOWN THE HIGHWAY AT A NORMAL SPEED, WITH NO KNOWN DEBRIS OR BUMPS IN THE ROAD, I HEARD A LOUD POP. SUDDENLY, MY REAR WINDOW STARTED CAVING IN, CRUMBLING FROM THE TOP-MIDDLE OF IT, BREAKING OFF GRADUALLY FROM THERE. I WAS DRIVING SAFELY (NO SWERVING, NO COLLISIONS), AND LATER INSPECTION FOUND NO FOREIGN OBJECTS THAT COULD'VE CAUSED THE WINDOW TO SHATTER.
Steering, Sep 7, 2016
TL* THE CONTACT OWNS A 2013 FORD FOCUS. AFTER STARTING THE VEHICLE, THE POWER STEERING SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE STEERING WHEEL WAS NOT FUNCTIONAL AND THE VEHICLE COULD NOT REVERSE PROPERLY. AFTER RESTARTING THE VEHICLE SEVERAL TIMES, THE POWER STEERING REGAINED FUNCTION AND THE VEHICLE WAS TAKEN TO THE DEALER. THE MECHANIC STATED THAT THE VEHICLE'S MODEL TYPE WAS KNOWN TO EXPERIENCE POWER STEERING FAILURE. THE FAILURE MILEAGE WAS 16,000.
Structure, Sep 6, 2016
MY WIFE AND I WERE OUT FOR THE DAY, STOPPED TO HAVE LUNCH. WHEN SHE GOT OUT AND SHUT THE DOOR IT WOULD NOT LATCH, THE LATCH HAD BROKEN INSIDE AND WOULDN'T STAY SHUT. HAD TO TIE THE DOOR SHUT TO GET IT HOME. VERY DANGEROUS SITUATION, LUCKILY IT HAPPENED WHEN WE WERE STOPPED AND DIDN'T COME OPEN WHEN WE WERE IN MOTION.