2013 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,112 owner complaints filed for this model year. This is the 4th highest complaint count among 19 Focus model years with reports.
Of the 2013 reports, 49 involved a crash and 12 involved a fire. 28 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, hatchback/liftgate, lockSep 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
With only a single press needed, the driver may accidently unlatch the hatchback, increasing the risk of injury to any unsecured passengers in the back.
Ford will notify owners, and dealers will reprogram the Body Control Module with updated software, free of charge. The recall began February 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C13.
Campaign 16V698000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Electrical system, wiringDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Escape vehicles manufactured January 11, 2012, to April 1, 2013, and 2013-2014 Focus ST vehicles manufactured May 03, 2012, to October 14, 2013. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began on January 7, 2016. Owners may contact Ford customer service 1-866-436-7332. Ford's number for this recall is 14S17-S1.
Campaign 15V813000 on NHTSA.gov
Electrical system, wiringAug 11, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, to April 1, 2013, and equipped with 2.0 liter engines and Focus ST vehicles manufactured February 14, 2012, to October 14, 2013, and equipped with 2.0 liter engines. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began in October 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S17.
Campaign 14V495000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
Latches/locks/linkagesMar 7, 2013
Ford is recalling certain model year 2013 Focus and C-Max vehicles built from November 16, 2012, through November 21, 2012; and model year 2013 Escape vehicles manufactured from November 14, 2012, through November 21, 2012. The left rear door child lock was built incorrectly. As a result, the child lock may not engage when the operator uses normal force to activate the child lock.
The operator may incorrectly believe the child lock is engaged. However, the door may be opened from the inside, increasing the risk of injury to an unrestrained child.
Ford will notify owners, and dealers will inspect the affected rear door latches, and replace them as necessary, free of charge. The recall began on March 27, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V085000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Representative owner complaints
2,112 reports, newest first.
Steering, Apr 27, 2023
The steering wheel wants to lock up as you make a turn either left or right
Power train, Apr 25, 2023
The contact owns a 2013 Ford Focus. The contact stated while driving at various speeds, the accelerator pedal was depressed, and the vehicle started sputtering and hesitating. The vehicle was repaired under an unknown recall. The contact stated that five times between 2016 and 2018, while driving at various speeds and depressing the accelerator pedal, the vehicle sputtered and paused. The vehicle was taken to a dealer where the contact was informed that the transmission control module needed to be replaced; however, the failure persisted. The manufacturer was notified of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 63,503.
Other or unspecified, Apr 21, 2023
Faulty door latch/ car not registering door is closed Dealer did not recognize this as part of the recall for cars of the same year and model because of the difference in vin
Other or unspecified, Engine, Apr 17, 2023
On Monday March 27th 2023 at about 7:00 pm I was leaving the parking garage where I work in Rosslyn, VA: I started the car as usual and notice that I couldn't put the car in Reverse using the clutch (it's an automatic Ford Focus 2013): Luckily, the parking garage was empty on the level where I was parked, and I pushed the car back and forth to be able to keep the car in "Drive" mode so that I could drive the car out of the garage. I did that and I started to drive to go home. I started to notice that I couldn't accelerate the car and at about 20 min into driving I started to get a signal on the dash board that said: “TRANS OVERHEATING”, and I was getting the signal to stop the car to cool off before driving it again. I had to do this several time (at least 6 times) while I was driving home to MD. The car was NOT SAFE to drive I barely made it home and the next morning on Tuesday March 28th I drove the car to the Ford Dealer "Academy Ford" in Laurel MD, having the same issue and emergency signal on the dash board. This is the SECOND TIME that this issue has presented itself: in 2019 the Car had the same problem, and at the time, because the car was under extended warranty, Ford replaced the part at no cost. I took the car at the same Ford Dealer in 2019. (see paper attached) This time the Dealer said that I would have to pay for the COST OF THE REPAIR, which I provided with the QUOTE from the Dealer in attachment. I was advised to contact directly "Ford Costumer Service" to see if they would provide Financial Assistance and Reimbursement for the Car Rental that I had to get because I didn't have a car and I work in VA every day (the cost is provided in attachment). Ford Costumer Service opened a case but denied ANY FINANCIAL HELP and Assistance for the Car and for the Rental because THERE ARE NOT CURRENTLY ANY RECALLS of this nature ON THE FORD FOCUS 2013. I need to open a CASE & A RECALL for this PROBLEM for the FORD FOCUS 2013. Thank you.
Air bags, Apr 10, 2023, crash
The contact owned a 2013 Ford Focus. The contact stated while driving 30 mph, she lost control of the vehicle, causing it to roll over twice and ended up in a ditch. The contact stated no warning light was illuminated. The contact stated the front driver's side and the front passenger dashboard air bags did not deploy. The contact stated the front passenger curtain air bag did deploy. The contact stated no one was injured nor sought medical attention. A police report was filed. The insurance company deemed the vehicle a total loss. The vehicle was not drivable. The vehicle was towed to a towing lot. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 110,000. The VIN was not available.
Power train, Mar 30, 2023
The contact owns a 2013 Ford Focus. The contact stated while driving 45 MPH, the vehicle would not shift gear and would not accelerate as needed. The hill assist, and parking brake fault warning light illuminated. The contact was able to pull over on the side on the road and waited for the vehicle to cool down. The vehicle was able to restart, and the contact was able to drive home. The vehicle was taken to the dealer for diagnoses and the dealer stated that the TCM needed to be replaced. The vehicle was not repaired since parts were not available. The manufacturer was contacted but provided no assistance. The failure mileage was 53,611.
Power train, Engine, Mar 28, 2023
The contact owns a 2013 Ford Focus. The contact stated that while driving at an undisclosed speed, the “Engine Overheated” message was displayed. The contact pulled over and turned off the vehicle and waited for the engine to cool down before restarting the vehicle. Additionally, the transmission failed to shift into reverse. The vehicle was taken to the dealer, where it was diagnosed that the clutch had seized and needed to be replaced. The vehicle was not repaired. The contact stated that the clutch was previously replaced in 2019. The manufacturer was made aware of the failure and confirmed that the warranty had expired. The failure mileage was approximately 118,000.
Fuel system, Gasoline, Mar 27, 2023
The contact owns a 2013 Ford Focus. The contact stated after refueling the vehicle, the vehicle restarted after several attempts. However, the vehicle stalled while attempting to accelerate from a complete stop at the traffic light. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the canister purge valve was defective and the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The contact was referred to the dealer. The dealer was contacted and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 84,000.
Power train, Mar 22, 2023
Reoccurring shuttering and vibration from the automatic transmission when driving car. Specifically the issues occurs after transmission warms up. Most notable when shifting from 1-2 gear. Occasionally happens at higher speeds too.
Engine, Mar 18, 2023
The vehicle had a recall on the clutch that is faulty AGAIN, only after 2.5 years from the last repair. This part has been replaced 2 times and now needs to be replaced a third time. The vehicle frequently and unexpectedly stalls during acceleration and is a tremendous safety issue; however Ford is stating the part was already repaired under the recall once and will not repair it a second time, even though it is the same function and safety issue as the previous recall only 2.5 years ago
Power train, Mar 14, 2023
The contact owns a 2013 Ford Focus. The contact stated that the powertrain failed to properly shift gears while driving at approximately 15 MPH. The contact stated that the vehicle jerked while abruptly shifting gear. The contact stated that the vehicle veered into the driveway of her residence. The vehicle was towed to a dealer where it was diagnosed that the Transmission Control Module (TCM) needed to be replaced. The failure recurred on another occasion, and antifreeze was seen leaking from the engine compartment. The vehicle was then towed back to the dealer, where it was diagnosed that the clutch actuator needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 149,000.
Power train, Electrical system, Engine, Mar 13, 2023
I had my engine on in park and it stalled left me stranded and dashboard said engine fault service now when I tried starting the car it would turn over and I heard a bunch of clicking and the lights were flickering the dash and radio had no power and my wipers wouldn’t go off. I had to abandon my car on someone’s private property until I could get it towed they ended up calling the cops and gave me 48 hours to remove my car off there property. In my 2013 Ford Focus se I have experienced reduced engine power, hesitation, ENGINE STALLS while driving with NO WARNING Front and rear lights flicker and dim random spikes in voltage and inconsistent start-up issues like sometimes the vehicle does not start when turning the ignition on and car suddenly starts or idles down unexpectedly and stutters/lurches when driving. Also sometimes my radio fails to have power. I have replaced relay fuses starter fuses purge valve bought a new battery bought a new alternator I changed o2 sensors spark plugs filters etc I took it to Fred Martin Ford and they advised me they found intermittent communication failure between PCM and TCM. Performed wire trace on harness found harness frayed that runs along transmission unit. There are wiring harness recalls on Certain 2013 and 2014 Model Year Focus ST and Escape Vehicles Equipped with a 2.0L Engine Engine Wiring Splice Repair Safety Recall 14S17 My 2013 Ford Focus SE 2.0L Engine does not fall under this recall how come? There are several other customers having the same wiring harness issues.
Steering, Electrical system, Mar 11, 2023
Electric power steering goes out without any warning. I took my car to the dealership to get rotors and tire rods put on.Go pick up my car, soon as I pull off the lot get down the road my car is pulling to the pulling to the right. I keep driving, it's pulling to the left. I took the car back and told them my car is doing something weird. The tech gets in the driver seat and I get in the passenger seat. We driving and he said yeah that is weird. Now, when I took my car there for repairs, it wasn't doing this. They do some testing and they tell me my Electric power steering is going out. Without any warning.I don't know if they did something to it or it just went out. It's a safety hazard because there was no warning light or anything. That's an accident waiting to happen.
Power train, Mar 8, 2023
I've had several recalls due to the transmission/clutch issues. MY clutch has gone out AGAIN and as I merged onto the freeway last Nov I was almost wiped out by a semi as my car didn't speed ahead but shuddered and juddered before it finally decided to speed up. It's at the shop AGAIN to replace the clutch, for $2900! I make less than 50k a year and this is a steep price for a lemon of a car that Ford KNEW was having issues. What to they make these clutches out of? Paper mache? This is the 3rd!!! one.
Fuel system, Gasoline, Mar 6, 2023
The contact owns a 2013 Ford Focus. The contact stated that while driving at various speeds, the vehicle was shuddering. The contact stated that over time, the check engine warning light illuminated. The contact took the vehicle to an independent mechanic who performed a diagnostic test and determined that the failure was due to a defective purge valve. The mechanic linked the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and referred her to a dealer. The vehicle was taken to the dealer, and the contact was informed that a software update was performed on the vehicle in relation to the recall. The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 160,000.
Air bags, Mar 3, 2023, crash
The contact owns a 2013 Ford Focus. The contact stated that while her son was driving at 30 MPH, he ran a red light and hit the passenger side of another vehicle. The air bags did not deploy upon impact. No injuries were reported at the scene and a police report was vehicle. Due to the failure, the vehicle was towed to an independent auto repair shop where it remained in their possession. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle was deemed a total loss. The failure mileage was approximately 74,000.
Latches/locks/linkages, Feb 27, 2023
The contact owns a 2013 Ford Focus. The contact stated that the doors failed to stay locked, and the trunk failed to unlock as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 143,000.
Engine, Feb 24, 2023
The contact owns a 2013 Ford Focus. The contact stated while driving 70 MPH, the check engine warning light illuminated, and the vehicle started shuddering, and lost motive power. The contact attempted to depress the brake pedal however, the pedal was firm. The contact pulled over and used the parking brake to stop the vehicle. The contact allowed the engine to cool down before restarting the vehicle. The vehicle then operated as designed. The vehicle had not been diagnosed. The manufacturer was contacted a case was file and the contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was 115,670.
Power train, Feb 23, 2023
The contact owns a 2013 Ford Focus. The contact stated while pulling out a parking space, the vehicle started to shake abnormally without warning. The vehicle was taken to the dealer and the dealer replaced the transmission control module, but the failure continued. The dealer was contacted, and the dealer stated that the vehicle was not under warranty. The manufacturer was not contacted. The failure mileage was 55,000.
Power train, Feb 17, 2023
I've had issues with this vehicle for years. It hesitates when accelerating and occasionally stalls. The problem advanced to where it would no longer shift into drive. Took in for repairs as it is no longer drivable. It was difficult to find a place to evenwork on it. Finally found a place, $3200 later it's repaired with a new TCM. This is a known problem to ford. I'm a senior on a very limited fixed income, this was very difficult to pay for. The car only has 55,000 miles.
Power train, Feb 17, 2023
In 2017 a Ford mechanic shop accepted my 2013 automatic transmission Ford Focus Titanium due to a factory transmission recall. They paid to have the entire transmission replaced (supposedly), which at that time it was at about 70-78k miles. I haven’t driven it over 59k miles at most since then. That’s no less than 19k miles under from the time before. A local Ford dealer (Sam Galloway Ford in Fort Myers, Florida) informed me the issues are a bearing, the clutch and clutch actuator that need to be replaced, which costs about $3.7k with the diagnostic fee, which I shouldn’t have to pay for due to the issues resulting from what Ford knew of years ago & the fact the “fix” was like that off using a dirty band-aid that failed to provide conscious moral safety for me the owner/traveler via using it. Furthermore, the issues with it pose a tragic liability to other peoples’ health & lives that have been threatened as well as my health wherein this dangerous vehicle insufferably delays with upshifting automatically, jerks & fails to accelerate in legal traffic that requires all travelers to go when the light is green of which I could have gotten ticketed for! Ford needs to make this financially right for me by covering the repairs or buy the vehicle from me of which I’ve owned since about 33k miles near the end of 2015 (I’m the 2nd car owner).
Power train, Feb 13, 2023
Transmission Control Module (TCM) The transmission Is a known problem to Ford. Auto shops won’t even look at the vehicle because it’s an unfixable problem. Ford dealers have no answer other then replace TCM and maybe you’ll get some more miles out of the car, but of course the part is backordered, over 77,000 cars waiting, and no idea when part will be available. Car is totally unreliable. Shifts gears inconsistently, at times won’t go into Drive, often times vehicle won’t even start. All I can do with it now is to leave it sit parked and not use it. Extremely disappointing that Ford has known of this issue for years and not fixed it or put a buyback into place.
Engine, Feb 7, 2023, fire
The contact owned a 2013 Ford Focus. The contact stated that she left her dog in the vehicle with the engine off and the windows partially open, as she entered her workplace. Approximately 30 minutes later, she was alerted that there was a vehicle on fire. She rushed outside to discover that her vehicle was on fire. As she attempted to save her dog, the fire grew stronger and the vehicle became engulfed in flames. By the time the fire department arrived, the vehicle was incinerated. Her dog died as a result of the fire and was taken by animal control. A police and fire report was filed. The contact sustained severe emotional trauma due to the loss of her dog but did not seek medical attention. The vehicle was towed to an independent mechanic where the vehicle was deemed a total loss and destroyed. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was approximately 133,000.
Fuel system, Gasoline, Feb 6, 2023
The contact owns a 2013 Ford Focus. The contact stated that after refueling the vehicle, the vehicle would not immediately start-up with the check engine warning light illuminated. The contact stated that the vehicle was stalling while driving at various speeds. The vehicle was taken to a dealer and the vehicle was serviced under NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). Despite the repair, the failure recurred with the check engine warning light illuminated. The vehicle was taken back to the dealer where a diagnostic test indicated that the purge valve was defective. The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 150,000. The contact stated that they assumed the dealer fixed the issue under the recall. Instead, after picking up the vehicle and driving away, the failure occurred. The contact tried to take it right back to the dealership but was told that a diagnostic test would have to be performed. The test results showed that the purge valve was faulty and needed replacement, the contact refused repair. The recall for this issue has been closed and cannot be reopened to repair the vehicle.
Engine, Feb 3, 2023
Transmission failed. Yes it is available for inspection upon request. The car was in a stalled out mode. Unable to drive the vehicle. No warning lights, symptoms or messages. Simply got in the car at the store and put it in gear car would not go forward or backwards. The motor would only raise as if the vehicle was in park.