2014 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,657 owner complaints filed for this model year. This is the 3rd highest complaint count among 19 Focus model years with reports.
Of the 2014 reports, 69 involved a crash and 10 involved a fire. 47 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, hatchback/liftgate, lockSep 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
With only a single press needed, the driver may accidently unlatch the hatchback, increasing the risk of injury to any unsecured passengers in the back.
Ford will notify owners, and dealers will reprogram the Body Control Module with updated software, free of charge. The recall began February 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C13.
Campaign 16V698000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Electrical system, wiringDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Escape vehicles manufactured January 11, 2012, to April 1, 2013, and 2013-2014 Focus ST vehicles manufactured May 03, 2012, to October 14, 2013. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began on January 7, 2016. Owners may contact Ford customer service 1-866-436-7332. Ford's number for this recall is 14S17-S1.
Campaign 15V813000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpJan 9, 2015
Ford Motor Company (Ford) notified the agency on January 8, 2015, that they are recalling certain model year 2014 Ford Escape vehicles manufactured April 15, 2014, to May 8, 2014, and 2015 Lincoln MKC vehicles manufactured April 21, 2014, to May 15, 2014. On April 30, 2015, Ford expanded the recall to cover an additional 45,505 vehicles, including certain model year 2014-2015 Ford Transit Connect vehicles manufactured November 11, 2013, to August 29, 2014, 2014-2015 Ford Fiesta vehicles manufactured April 10, 2014, to June 17, 2014 and 2014 Ford Edge vehicles manufactured April 30, 2014, to May 21, 2014. Improper nickel plating of components within the fuel pump may result in the fuel pump failing.
If the fuel pump fails, the vehicle may stall without warning, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the fuel pump, free of charge. The recall began on February 27, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S30.
Campaign 15V005000 on NHTSA.gov
Fuel system, gasoline, deliverySep 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2014 Ford Focus vehicles manufactured May 1, 2014, to May 24, 2014, 2014 Ford Escape vehicles manufactured on June 6, 2014, and 2015 Lincoln MKC vehicles manufactured June 4, 2014, to July 7, 2014. In the affected vehicles, the Fuel Delivery Module (FDM) may crack between the filter body and the filter cap, possibly resulting in low fuel pressure.
A reduction in fuel pressure may result in a vehicle stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the FDM, free of charge. The recall began in September 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S20.
Campaign 14V525000 on NHTSA.gov
SteeringDo not drive until repairedAug 22, 2014
Ford Motor Company (Ford) is recalling certain model year 2014 Focus and C-Max vehicles manufactured August 8, 2014, to August 15, 2014. The affected vehicles may have steering gears that were incorrectly assembled.
The incorrectly manufactured steering gears may cause impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gears, free of charge. The recall began on November 11, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S18.
Campaign 14V514000 on NHTSA.gov
Electrical system, wiringAug 11, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, to April 1, 2013, and equipped with 2.0 liter engines and Focus ST vehicles manufactured February 14, 2012, to October 14, 2013, and equipped with 2.0 liter engines. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began in October 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S17.
Campaign 14V495000 on NHTSA.gov
Representative owner complaints: fuel/propulsion system
309 reports, newest first. Show all
Structure, Fuel/propulsion system, Sep 3, 2020
FOR SOME TIME NOW I HAVE BEEN TRYING TO GET 2 RECALLS FIXED ON MY VEHICLE : 18V735 AND 16V643. WHEN I PREVIOUSLY CALLED THE DEALERSHIP THEY DID NOT HAVE THE PARTS YET FOR THE RECALLS. JUST YESTERDAY WHILE DRIVING WITH A PASSENGER IN THE REAR SEAT OF THE CAR THE REAR DOOR CAME OPEN BY ITSELF AND NOW WILL NOT CLOSE. I CALLED THE DEALERSHIP (LOGANVILLE FORD IN MONROE GEORGIA) WHO TOLD ME 1. THAT THEY COULD NOT GET ME IN FOR THE REPAIR UNTIL NEXT WEDNESDAY (9/9) AND 2. THEY WOULD NOT PROVIDE A LOANER VEHICLE. I EXPLAINED FIRST THAT HOW WAS I SUPPOSED TO DRIVE A VEHICLE FOR A WEEK WITH A DOOR THAT WOULD NOT CLOSE? AND SECOND THIS IS MY ONLY MODE OF TRANSPORTATION, THIS IS NOT SOMETHING I DID TO MY VEHICLE , THIS IS A SAFETY DEFECT BY THE MANUFACTURER THAT NEEDS TO BE ADDRESSED AND FORD AND / OR THE DEALERSHIP NEEDED TO PROVIDE A LOANER OR A RENTAL (AT THE MANUFACTURERS EXPENSE) UNTIL THE SAFETY REPAIRS CAN BE ADDRESSED AND MADE. I FURTHER EXPLAINED THAT SAFETY RECALLS SHOULD TAKE PRECEDENCE OVER OTHER REPAIRS AS IT IS A HAZARD AND SOMEONE CAN GET HURT. BOTH FORD AND THE DEALERSHIP ARE BOTH DENYING USE OF A LOANER AND I AM YET TO HEAR BACK ABOUT A RENTAL AT THE MANUFACTURERS EXPENSE AND I DO NOT THINK IT WILL COME TO FRUITION. I AM GOING TO REITERATE, THIS IS NOT SOMETHING THAT I DID TO MY VEHICLE, THIS IS A SERIOUS SAFETY RECALL THAT NEEDS TO BE ADDRESSED. IF THE LATCHES CAN BE REPLACED ON ALL 4 DOORS AND THE FUEL TANK DEFORMATION CAN ALL BE REPAIRED IN A FEW HOURS I HAVE NO PROBLEM WAITING ON THE VEHICLE, HOWEVER WE KNOW THAT THESE REPAIRS NEVER TAKE LESS THAN ONE DAY, ALL REPORTS I READ SAY IT MAY TAKE UP TO 4. THAT SAID, FORD NEEDS TO PROVIDE EITHER A LOANER OR A RENTAL AT THEIR EXPENSE, NOT MINE. THIS IS MY LAST STOP TO GET CLOSURE IN THIS CASE, I HAVE SPOKEN TO FAR TOO MANY PEOPLE AND AM NOT GETTING ANYWHERE, MY NEXT STOP WILL BE TO THE LOCAL AND NATIONAL NEWS.
Fuel/propulsion system, Aug 14, 2020
I WAS DRIVING HOME WHEN OUT OF NOWHERE, MY VEHICLE IS STARTING TO STALL AND I KEPT PUNCHING THE GAS AND IT WAS LIKE THE KEY WAS OFF. LUCKILY, EVEN THO I WAS IN TRAFFIC, I WAS IN THE RIGHT HAND LANE AND THERE WAS A SHOULDER I WAS ABLE TO PULL OVER ON. YOU CAN TURN IT OVER AND IT QUICKLY STALLS. WHEN I GOT MY VEHICLE TO BE CODE READ, IT SAID ,'NO FUEL DELIVERED TO THE FUEL RAIL.' I COULD HAVE CAUSED OR BEEN IN A HORRIBLE WRECK IF LUCK HAD NOT BEEN THAT I WAS CLOSE TO A SHOULDER TO PULL OVER AT. I WAS ON THE HIGHWAY DRIVING IN MULTIPLE LANES THIS IS A SAFETY ISSUE
Power train, Fuel/propulsion system, Aug 4, 2020
I WANT TO FINE A COMPLAINT AGAINST THE FORD DEALER. I HAVE APPROXIMATELY 3 MONTHS WITH PROBLEM. IT'S BECAUSE OF GAS EVAPORATIONS. I HAD WITH ME A LATTER THAT FORD SEND ME TO ME FOR RECALL WHICH I HAD TO HAVE IT REPAIRED AND THEY WANT TO CHARGE ME FOR IT. SUPPOSEDLY THEY REPAIRED THAT, WHEN THEY NEVER DID AND PROOF OF THIS IS THAT THERE IS THE PROBLEM AS WELL AS THE TRANSMISSION THEY JUST MARKED DONE AND THEY NEVER DID I, BECAUSE I DON'T HAVE THE PROBLEM BEFORE AND NOW I HAVE IT. THEY DON'T WANT TO REPAIRED THOSE 2 FACTORY FAILURES. I WANT TO SEE WHAT CAN I DO TO THEY FIX IT AT NOT COST SINCE. IT'S A FACTORY FAILURE AND I'M NOT THE ONLY ONE WITH THAT PROBLEM. THAT IS A SERIOUS PROBLEM THEY SAID THAT IN THE LATTER THEY SEND ME. I SEND YOU A PICTURE I HAD. THEY TOOK THE ANOTHER ONE.
Steering, Other or unspecified, Fuel/propulsion system, Jul 14, 2020
TRANSMISSION KEPT OVERHEATING; WOULD NOT MOVE WHEN IN REVERSE AND GAS AMOUNT INACCURATE, CAR JERKS WHEN GAS PEDAL IS PRESSED AND IT STALLS WHEN IT TURNS ON
Steering, Other or unspecified, Fuel/propulsion system, Jul 14, 2020
TRANSMISSION KEPT OVERHEATING; WOULD NOT MOVE WHEN IN REVERSE AND GAS AMOUNT INACCURATE, CAR JERKS WHEN GAS PEDAL IS PRESSED AND IT STALLS WHEN IT TURNS ON
Fuel/propulsion system, Jun 17, 2020
MY CAR STALLS WHEN DRIVING WITHOUT WARNING AND SHUTS OFF AFTER I FILL THE TANK AND WHEN THE TANK IS LOW. I HAVE DIFFICULTY STARTING THE VEHICLE WHEN I FILL UP. IT'S A RECALL ON THIS PARTICULAR ISSUE ON THE MAKE AND MODEL OF MY CAR BUT FORD SAYING IS VIN SPECIFIC AND MY VIN IS NOT INCLUDED EVEN THOUGH I'M HAVING THAT PROBLEM. I PAID FOR THE FORD DEALERSHIP TO DIAGNOSE THE PROBLEM. WHAT'S BEING RECALLED IS THE EXACT PROBLEM I AM HAVING BUT THEY WON'T FIX IT BECAUSE MY VIN ISN'T INCLUDED. *TR
Power train, Vehicle speed control, Fuel/propulsion system, Jun 17, 2020
WHILE DRIVING ON HIGHWAY MY RPM WILL FLUCTUATE UP AND DOWN. RPM'S WILL RAISE HIGH WHILE MY SPEED DOESN'T INCREASE. MY STEERING WHEEL PULLS TO THE LEFT. CAR WANTS TO STALL PERIODICALLY. IT HAS A HARD IDOL. *TR
Suspension, Engine, Fuel/propulsion system, Jun 13, 2020
I WANT TO KNOW WHY THE PEOPLE DRIVING THIS YEAR OF FORD FOCUS HAVE NOT BEEN COMPENSATED BY FORD FOR ALL OF THE "DEFECTS" ASSOCIATED WITH THIS VEHICLE? IN 3 YEARS TIME, I HAVE REPLACED THE BATTERY, SHOCKS, REPAIRED OIL LEAK, VAPOR MANAGEMENT VALVE AND REPLACED TIRES OUT OF MY OWN POCKET. THE RECALLS ARE UNREAL! I HAVE HAD IT IN THE SHOP FOR "FUEL TANK DEFORMATION RECALL", THE "TCM CLUTCH SHUTTER" HAS BEEN REPLACED 3 TIMES. NOT TO MENTION THE TIMES I HAVE TAKEN IT IN FOR THAT TO BE FIXED, ONLY TO BE TOLD IT WASN'T THE PROBLEM WHEN IT WAS LATER VERIFIED THAT IT WAS. AND NOW I RECEIVE NOTICE THAT THE DOORS FLY OPEN WHILE DRIVING! I CAN'T TRADE IT IN, BECAUSE I AM $3,000 UPSIDE DOWN BECAUSE THE VEHICLE IS NOT WORTH SQUAT.I HAVE LOST EMPLOYMENT BECAUSE OF THIS VEHICLE AND IT HAS SIGNIFICANTLY IMPACTED MY AND MY FAMILY'S QUALITY OF LIFE BECAUSE OF ALL OF THE PROBLEMS IT HAS CAUSED. I HAVE BEEN LOSING GAS FOR THE PAST 2 YEARS AND THE MECHANIC'S CAN'T FIND THE PROBLEM. WHEN I FILL UP, THE MILES TO EMPTY WILL SHOW FOR EXAMPLE 274, WHEN I DRIVE 1 MILE BY THE ODOMETER, THE MILES TO EMPTY HAS INDICATED 6. THAT IS A HUGE AMOUNT OF MONEY I HAVE LOST IN THE PAST 2 YEARS. THIS IS OUTRAGEOUS THAT FORD MOTOR COMPANY HAS NOT BEEN FORCED TO COMPENSATE US UNFORTUNATE PEOPLE THAT GOT "STUCK" WITH A VEHICLE THEY KNEW HAD ISSUES! I HAVE ALL PAPERWORK FOR EVERYTHING I HAVE STATED ABOVE BUT THERE ARE OVER 100 PIECES OF PAPER. IF YOU REQUIRE THIS FROM ME I CAN MAKE COPIES AND SEND TO YOU BUT TO UPLOAD EVERYTHING IS TOO MUCH. PLEASE HELP! I WOULD LIKE TO GET INTO A VEHICLE THAT IS SAFE TO DRIVE FOR ME AS WELL AS MY FAMILY. I HAVE BEEN DRIVING IN FEAR SINCE A WEEK AFTER I PURCHASED THIS IN JAN 2017! *TR
Fuel/propulsion system, Jun 12, 2020
GAS MILEAGE WAS NOT CORRECT AND TOOK TO A MECHANIC WHERE THEY FOUND A WARPED FUEL TANK THAT WAS CAUSING DISTANCE TO EMPTY TO BE INACCURATE. TOLD ME I NEEDED A FUEL TANK AND CHARCOAL CANISTER THAT WOULD COST OVER $1000 . CALLED A FORD DEALERSHIP TO EXPLAIN THAT IT WAS HAVING SIMILAR ISSUES TO A RECALL FORD FOCUSES ARE HAVING WITH THE FUEL TANK BUT TOLD ME THERE IS NO RECALL ON MY VEHICLE AND REACHED OUT TO FORD DIRECTLY AND TOLD ME THE SAME THING AND JUST TO MAKE SURE I KEEP MY RECEIPTS. THIS ISSUE OCCURS IN MOTION ON HIGHWAY AND CITY. THE FORD REFERENCE NUMBER FOR THIS RECALL IS 18S32. HTTPS://MEDIA.FORD.COM/CONTENT/FORDMEDIA/FNA/US/EN/NEWS/2018/10/25/FORD-MOTOR-COMPANY-ISSUES-RECALL-IN-NORTH-AMERICA-FOR-SELECT-201.HTML *TR
Electrical system, Other or unspecified, Fuel/propulsion system, May 15, 2020
IT CLICKS CONSTANTLY - I HAVE START THE CAR WITH A BATTERY CHARGER ALTHOUGH I JUST PUT A NEW BATTERY IN THE CAR, I HAVE HAD THE TRANSMISSION CLUTCH AND PARTS REPLACED TWICE. - ITS STILL SLIPPING OUT OF GEAR IT SOUND LIKE GRINDING METAL. IM SO DONE WITH THIS CAR. *TR
Power train, Electronic stability control (ESC), Fuel/propulsion system, May 5, 2020
THE CAR HAS A PROBLEM TAKING OFF AND SEEMS TO NOT WANT TO SHIFT. IT NOW WILL NOT DRIVE AND I HAVE IT AT THE DEALERSHIP. PAID OVER $1000 AND STILL NOT FIXED. SAID IT WAS THE TCM. NOW THEY WANT ANOTHER $800 (SAYING THEY ARE GIVING ME A DISCOUNT) TO CHANGE THE CLUTCH FORK AND HOPEFULLY THAT WILL WORK. I'VE HAD PROBLEMS SINCE I GOT IT IN 2016. CALLED AND THERE WAS NOTHING THEY COULD DO. *TR
Other or unspecified, Fuel/propulsion system, May 2, 2020
I HAVE HAD THE SOME PART OF THE FUEL AND TRANSMISSION CENSOR REPLACED A COUPLE OF TIME BY BUCKEYE FORD IN LONDON OHIO. THE LAST TIME I IT WAS REPLACED I WAS TOLD THIS HAPPENS ALL THE TIME AND THAT MY CAR COULD STOP RUNNING I AM CONCERNED THAT I WILL BE DRIVING AND SOMETHING JUST MAKES IT STOP THE RPMS GO UP TO 3 OR SO SOMETIMES AT TAKE OFF AND THERE IS A HESITATION PLEASE LOOK INTO THIS FOR ME. [XXX] EMAIL IS [XXX]THE CLOCK AND RADIO DISPLAY DOESN'T WORK AND THEN MAYBE A FEW WEEKS GO BY AND THEY JUST STAR TO WORK. I AM AFRAID TO EVEN DRIVE OUT OF TOWN SO I RENT A CAR THANK YOU REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Fuel/propulsion system, Apr 24, 2020
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE SHUDDERED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT ON ONE OCCASION WHILE ATTEMPTING TO ACCELERATE UPHILL, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JACK SCHMITT FORD (1820 VANDALIA ST, COLLINSVILLE, IL 62234) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWERTRAIN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED THE FAILURE TO 19V515000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 83,200. *LN *JS
Power train, Fuel/propulsion system, Visibility/wiper, Apr 16, 2020
THE WIPER FLUID SPRAYER STOPPED WORKING. I HAVE NO IDEA WHY. THEN EVER SINCE I BOUGHT THE CAR IT STUTTERS EVERYTIME I HIT THE GAS PEDAL. SO EACH TIME WHEN TAKING HAVE IT HAS A SHAKING SENSATION. EACH TIME I HAVE TAKEN IT TO THE DEALER THEY SAY THE SAME THING THAT THE CAR WAS MADE TO DO THAT BECAUSE ITS AN AUTOMATIC DUAL TRANSMISSION. *TR
Other or unspecified, Engine, Fuel/propulsion system, Mar 31, 2020
I'VE NOT HAD A FUEL GAUGE SINCE MY 4TH WARRANTY REPAIR (TURBO REPLACEMENT TURNED CATASTROPHIC AND INCURRED WARRANTED ENGINE REPLACEMENT AS THEY BLEW IT IN SHOP AND HAD IT FOR ALMOST THREE MONTHS) AND I AM NOT HAPPY AT ALL. AND I AM NOW GONNA HAVE TO GO BACK AND GET IT FIXED AS THIS IS DANGEROUS FOR ME. I KEEP A GALLON OF FUEL I'N MY CAR, SO I'M BASICALLY HUFFING FUMES ALL THE DANG TIME IM IN MY CAR.. I MUST KEEP A GALLON OF FUEL IN THE CAR DUE TO THE SUDDEN STALLS AND THE SUBSEQUENT CRANK, WONT START ISSUES. UP UNTIL AFTER MY CAR WAS "REPAIRED".. I DIDN'T HAVE ISSUE UNTIL ID DONE RUN OUT OF FUEL AND OR RUN OUT OF OUTA FUEL AND STALLED IN MOST PRECARIOUS PLACES WHILST IN MOTION AND DRIVING DOWN THE ROAD. I'D RUN OUT OF FUEL AND MY CAR WOULD SPUTTER AND DIE. I'VE WALKED UP TO 12 MILES TO GET TO A GAS STATION LUCKILY. I AM NOT COOL WITH THIS [XXX] CAUSE I BOUGHT IT WITH LIL TO NO MILEAGE AND NEW OFF THE LOT.... [XXX] HAS A RING TO IT IF ANYONE COULD HELP... TO AN ERRATIC AT BEST CASE I'VE BEEN STRANDED WITH NO PHONE, NO FOOD NOR WATER AT LEAST THREE TIMES. AND THEY THINK I'M GONNA BRING IT IN FOR SERVICE AND ALLOW THEM TO SCREW ME OVER AGAIN? DON'T THINK I HAVE A LOT OF TRUST FOR FORD NO MO.... I HOPE THEY STOP PLAYING AROUND WITH PEOPLE'S LIVES AS SEEMINGLY EXPENDABLES AND WASTING OUR VALUABLE TIME AND MONEY. I'VE LOST A JOB FROM IT AND THAT'S NO JOKE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Engine, Fuel/propulsion system, Mar 9, 2020
WE PURCHASED THE VEHICLE IN 2016. WE IMMEDIATELY NOTICED THE PROBLEM WITH THE TRANSMISSION DURING ACCELERATION. WHEN YOU ACCELERATE THE CAR STUTTERS AND LAGS AND FEELS LIKE A STALL ON EVERY ACCELERATION. WE TOOK IT IN AND WAS TOLD THAT IS WAS THE ECONOMIC PART OF THE VEHICLE AND IT WAS SUPPOSE TO DO THAT. IT HAS NEVER BEEN BETTER NOR DID THEY EVER FIX IT UPON SERVICING. NOW WE LEARNED IT'S AN ISSUE WITH ALL FORD FOCUS FOR THESE YEARS.
Electrical system, Fuel/propulsion system, Feb 26, 2020
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED A WEEK AFTER PURCHASING THE VEHICLE THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT ALSO STATED WHILE DRIVING AT APPROXIMATELY 55 MPH HE STARTED SMELLING GASOLINE IN THE CABIN OF THE VEHICLE AND PULLED OVER TO ADDRESS THE FAILURE. THE CONTACT STATED HE PLACED A RUBBER HOSE OVER THE GAS LINE. THE CONTACT ALSO MENTIONED THAT THE VEHICLE HAD FAULTY WIRING AND THE BATTERY WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN JOHN MEGEL CHEVROLET,LLC (1392 GA-400, DAWSONVILLE, GA 30534) BUT NO REPAIRS WERE MADE. THE MANUFACTURER WAS MADE AWARE OF THIS FAILURE BUT OFFERED NO ASSISTANCE. THE CONTACT WAS REFERENCING THIS FAILURE TO NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE) HOWEVER THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 90,000
Electrical system, Engine, Fuel/propulsion system, Feb 26, 2020
AFTER REFUELING THE VEHICLE, THE FIRST TIME I GO TO START THE ENGINE IT GETS TO APPROX: 1000 RPM AND THEN RPM PROCEED TO DECREASE UNTIL THE CAR HAS STALLED. WHEN ATTEMPTING TO START THE CAR THE SECOND TIME, THE RPM DROP BUT THE CAR CATCHES IT AND IT DOES NOT STALL. ONLY AFTER REFUELING DOES THIS ISSUE OCCUR.
Electrical system, Engine, Fuel/propulsion system, Feb 19, 2020, crash
THE EXCESSIVE VACCUUM MAY RESULT IN AN ENGINE STALL WHILE DRIVING, WITHOUT WARNING AND WITHOUT THE ABILITY TO RESTART THE VEHICLE, INCREASING THE RISK OF A CRASH. VERY DANGEROUS. CONSTANTLY BATTLING WITH THIS CAR DAILY.
Fuel/propulsion system, Feb 18, 2020
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WITH THE FUEL LEVEL BELOW TANK, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO (TALLAHASSEE FORD LINCOLN 243 N MAGNOLIA DR, TALLAHASSEE, FL 32301 (850) 877-1171) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE STILL PERSISTED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,885.
Fuel/propulsion system, Feb 12, 2020
WELL WHEN DRIVING MY CAR FOR A WHILE MORE THEN A HOUR OR SO I WOULD RANDOMLY STOP I. THE MIDDLE OF THE FREEWAY PRETTY MUCH IF YOUR PUSHING THE GAS IT'S LIKE PUSHING THE BRAKE THE FUEL WOULDN'T GO TO THE CAR TO MQKE IT MOVE I HAVE TO IMMEDIATELY TURN MY CAR OFF I WAS SCARED IT WOULD BREAK THE ENGINE OR SO THING IT WAS UNSAFE CAUSE IT WAS ON THE FREEWAY SO I COULD OF GOTTEN HIT FROM THE BACK I'VE TAKEN IT TO THE FORD DEALERSHIP CAUSE THEY SAID IT WAS THE RECALL ON MY CAR BUT I'VE TAKEN IT 3 TIMES NOW AND THEY TELL ME THEY CAN'T FIND THE PROBLEM IT'S GETTING FRUSTRATING CAUSE THEY ACT LIKE THEY DON'T CARE ALL THEY WORRY ABOUT IS GETTING THERE LOANER CAR BACK THEY DON'T CARE ABOUT THE SAFETY OF THERE CUSTOMERS
Fuel/propulsion system, Feb 10, 2020
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS THEN INFORMED BY (RIVERTOWN FORD 1680 WHITTLESEY RD, COLUMBUS, GA 31904) THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). IT WAS RECOMMENDED THAT A DIAGNOSTIC TEST BE PERFORMED ON THE PURGE VALVE. THE RESULT WAS THAT THE PURGE VALVE WAS INTACT SO THE SOFTWARE UPDATE WOULD BE PERFORMED. THE SOFTWARE UPDATE WAS PERFORMED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE BATTERY, IDLE SENSOR, THROTTLE BODY CONTROL MODULE AND PURGE VALVE WAS PREVIOUSLY REPLACED. THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Electrical system, Engine, Fuel/propulsion system, Feb 9, 2020
THE VEHICLE HAD A RECALL ON THE TRANSIMISSION. I TOOK THE VEHICLE IN FOR THE RECALL. THE VEHICLE RAN GOOD FOR ABOUT TWO MONTHS. THE VEHICLE HAS STARTED TO SLIPE WHEN I HIT THE GAS, LIKE IT NEEED MORE GAS. IF THE GAS PADLE IF HIT ANY HARDER, I GOING TO PUSH IT THROUGHT THE FLOOR.
Engine, Fuel/propulsion system, Jan 29, 2020
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). WHILE, DRIVING AT SLOW SPEEDS UP HILLS THE GEARS SHIFTED ROUGHLY. THE CONTACT STATED THE FUEL TANK FAILED TO TAKE THE RECOMMENDED FUEL. WHILE DRIVING WITH A HALF TANK OF FUEL THE GAUGE DROPPED TO EMPTY. THE FUEL AND ENGINE WARNING INDICATOR LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO KOCH 33 FORD 3810 HECKTOWN RD, EASTON, PA 18045(610) 810-1145 BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 166,688.
Power train, Fuel/propulsion system, Jan 27, 2020
CAR WAS TAKEN TO FORD DEALERSHIP TO HAVE THE RECALLS DONE FOR THE TRANSMISSION, FUEL TANK EVAP AND DOOR LATCH. FORD COMPLETED THE RECALLS FOR THE FUEL SYSTEM AND DOOR LATCH AT THIS POTICULAR TIME THE TRANSMISSION WAS NOT FIXED.(DID NOT PASS FORDS SHUTTER TEST). AT THIS TIME THE CHECK ENGINE LIGHT WAS ON BECAUSE OF THE TRANSMISSION, ACCORDING TO THE FORD DEALERSHIP. I PICKED THE CAR UP AMD DROVE WITH MY SON THE VEHICLE DID NOT DRIVE RIGHT BECAUSE TRANSMISSION ISSUES. I CONTACTED THE DEALERSHIP AGAIN AFTER CONTACTING FORD MOTOR COMPANY ABOUT MY CONCERN WITH THE DRIVABILITY OF THE CAR. I MADE AN APPOINTMENT BUT HAD TO WAIT APPROXIMATELY THREE WEEKS BECAUSE THEY WERE REPLACING THE FLOOR IN THEIR SHOP. THE CHECK ENGINE LIGHT REMAINED ON THE ENTIRE TIME UNTIL THE APPOINTMENT. AFTER DROPPING HE CAR OFF AND FORD DIAGNOSING THE PROBLEM, I RECEIVED A CALL SAYING FORD MOTOR IS NOW COVERING THE TRANSMISSION AND THEY WILL HAVE TO WAIT FOR PARTS TO FINISH IT. AT THIS TIME THEY ALSO INFORMED ME THAT THE CHECK ENGINE LIGHT IS NOW ON BECAUSE OF THE PURGE VALVE. I HAD BARELY DRIVEN THE CAR SINCE THE LAST VISIT WHEN THE RECALLS WERE TAKEN CARE OF?? THEY STATED THAT THE PURGE VALVE WOULD NOT BE COVERED BECAUSE THE RECALL HAD BEEN COMPLETED ON THE FUEL TANK. RELUCTANTLY I TOLD THEM TO REPLACE AT MY COST. THE DEALERSHIP CALLED TO SAY THE VEHICLE WAS COMPLETE. I PICKED IT UP THAT EVENING AND MADE IT 7 MILES AWAY FROM THE DEALER AND THE CHECK ENGINE LIGHT CAME ON ONCE AGAIN. I CALLED THE DEALER IMMEDIATLEY TO LET THEM KNOW AND THEY COULD NOT GET ME IN RIGHT AWAY. MY SON AND I TOOK IT FOR A RIDE THE FOLLOWING DAY AND APPROXIMATY 40 MILES THE CAR LOST POWER AND COULD NOT GO ABOVE 40MPH ON THE INTERSTATE. I CALLED TO MAKE ANOTHER APPOINTMENT WHEN THEY DIAGNOSED THIS TIME BOTH CATYLITIC CONVERTORS ARE BAD AND WILL COST $2100 TO REPAIR. WHAT CAUSED THESE TO GO BAD THIS WAS NOT AN ISSUE UNTIL RECA