2014 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,657 owner complaints filed for this model year. This is the 3rd highest complaint count among 19 Focus model years with reports.
Of the 2014 reports, 69 involved a crash and 10 involved a fire. 47 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, hatchback/liftgate, lockSep 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
With only a single press needed, the driver may accidently unlatch the hatchback, increasing the risk of injury to any unsecured passengers in the back.
Ford will notify owners, and dealers will reprogram the Body Control Module with updated software, free of charge. The recall began February 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C13.
Campaign 16V698000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Electrical system, wiringDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Escape vehicles manufactured January 11, 2012, to April 1, 2013, and 2013-2014 Focus ST vehicles manufactured May 03, 2012, to October 14, 2013. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began on January 7, 2016. Owners may contact Ford customer service 1-866-436-7332. Ford's number for this recall is 14S17-S1.
Campaign 15V813000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpJan 9, 2015
Ford Motor Company (Ford) notified the agency on January 8, 2015, that they are recalling certain model year 2014 Ford Escape vehicles manufactured April 15, 2014, to May 8, 2014, and 2015 Lincoln MKC vehicles manufactured April 21, 2014, to May 15, 2014. On April 30, 2015, Ford expanded the recall to cover an additional 45,505 vehicles, including certain model year 2014-2015 Ford Transit Connect vehicles manufactured November 11, 2013, to August 29, 2014, 2014-2015 Ford Fiesta vehicles manufactured April 10, 2014, to June 17, 2014 and 2014 Ford Edge vehicles manufactured April 30, 2014, to May 21, 2014. Improper nickel plating of components within the fuel pump may result in the fuel pump failing.
If the fuel pump fails, the vehicle may stall without warning, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the fuel pump, free of charge. The recall began on February 27, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S30.
Campaign 15V005000 on NHTSA.gov
Fuel system, gasoline, deliverySep 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2014 Ford Focus vehicles manufactured May 1, 2014, to May 24, 2014, 2014 Ford Escape vehicles manufactured on June 6, 2014, and 2015 Lincoln MKC vehicles manufactured June 4, 2014, to July 7, 2014. In the affected vehicles, the Fuel Delivery Module (FDM) may crack between the filter body and the filter cap, possibly resulting in low fuel pressure.
A reduction in fuel pressure may result in a vehicle stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the FDM, free of charge. The recall began in September 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S20.
Campaign 14V525000 on NHTSA.gov
SteeringDo not drive until repairedAug 22, 2014
Ford Motor Company (Ford) is recalling certain model year 2014 Focus and C-Max vehicles manufactured August 8, 2014, to August 15, 2014. The affected vehicles may have steering gears that were incorrectly assembled.
The incorrectly manufactured steering gears may cause impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gears, free of charge. The recall began on November 11, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S18.
Campaign 14V514000 on NHTSA.gov
Electrical system, wiringAug 11, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, to April 1, 2013, and equipped with 2.0 liter engines and Focus ST vehicles manufactured February 14, 2012, to October 14, 2013, and equipped with 2.0 liter engines. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began in October 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S17.
Campaign 14V495000 on NHTSA.gov
Representative owner complaints
2,657 reports, newest first.
Electrical system, Engine, Fuel/propulsion system, Apr 13, 2023
Car stalls, shakes,won’t accelerate properly, won’t go passed 35mph, engine fault light comes on, and car goes into limp home mode.
Fuel/propulsion system, Apr 6, 2023
My Ford Focus died on me at a stop sign, when trying to start it sounded it seemed like it ran out of gas, put gas in and it leaked out onto the ground. I had it towed to the Sewell Ford in Fayetteville AR 72703. They replaced the R Tube Asv-Fuel Vapour Separa, Fuel Cannister-fuel vapour store, E Tank Esy-Fuel, Ax Sender and Pump Asy and AA Gasket. They said this happened because of pressure in the gas tank. They looked up the recall, that this is associated with and a Ford location in Frisco said it didn't need to be fixed. Obviously it did. I paid 3,173.88 for the repair work. I called Ford Corp number and they stated same as the other Ford location is we closed out without being repaired. Is there anything i can do?
Steering, Electrical system, Service brakes, Apr 5, 2023
POWER STEERING ASSIST, FAILURE: ENGINE FAILURE TO START: POWER BRAKE ASSIST, FAILURE: TRANSMISSION CONTROL MODULE, FAILURE: CLUTCH FAILURE AND SHIFT ROUGHNESS:. CAR UNUSEABLE FOR THREE YEARS WITHOUT BECAUSE OF PARTS INAVAILABILITY: This type even happened mutiple times because of the transmission control module failure. The first sign of problems was shuddring and rough shifting beginning with about 30,000 miles on the vehicle Multiple trips to the Ford Dealerships resulted in Unsatisfactory action by Ford Motor company to repair the problem The result was safety problems like stalling and losing power steering and brake assist in traffic. It displayed multiple system failure warnings when it failed, Steering asist, Brake assist, ABS, transmission position light was in park while driving. We tried to get repairs done but they just kicked it down the road till we fought with the car to get 160,000 miles out of it because there was no other choice and they denied there was a problem. It was completely unserviceable beginning on the shown date because the clutch control and transmission control module have been faulty, It has started a few times but will not shift properly and the clutch is faulty because of the control module being bad. We paid to have the control module replaced when it became available, but the vehicle is not servicable because the clutch and flywheel are damaged from the module being faulty. This should have been a safety recall as soon as the problem was discovered, but it was hidden and the owners of these vehicles have had to deal with it over the last 10 years. Any of these cars on the road are just as dangerous as this one It.is still at the shop 4 months after they tried to patch it awaiting the determination of whether a clutch recall will fix it or not. These owners of these cars are driving time bombs if they are not able to react to the problems listed in traffic.
Power train, Apr 4, 2023
The contact’s daughter owns a 2014 Ford Focus. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle failed to accelerate as needed. The contact stated that the vehicle jerked while shifting gear. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the clutch and the clutch seals needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle warranty had expired and to call the NHTSA Hotline for assistance. The failure mileage was approximately 74,000.
Power train, Apr 3, 2023
My daughter purchased a 2014 Ford Focus in August of 2021 with roughly 35,000 miles. She was starting college as a full time student and needed a dependable vehicle.....which she DID NOT get. Zeck Ford in Itasca, Tx is where this was purchased and they KNEW of the issue regarding the TCM in this particular vehicle. This vehicle should have never been on that lot for sale. Ford recently closed this dealership in Feb/March 2023. The car did great till about Spring/Summer of 2022. It suddenly started jerking and check engine light would come on. It appeared it was possibly a loose cable...it was not. It drove fine till Oct of 2022 and again did the same thing. Contacted local dealership and we were THEN told of the issue with the TCM. We were also told all we could do was wait untill it acted up again bring it in to the dealership so that they could open a ticket. Well it never acted up in proximity to a dealership. It happened again in Dec of 2022. This time with the rmps revving up so far the vehicle would not drive and she had to have it towed paying out of her pocket. Today, April 3, 2023 she was on her way to school and it stalled on her TWICE going down the interstate. My husband and I had to go get her and he somehow managed to get it back to our house. She did purchase an extended warranty but they helps none in this situation . At this point we were at a loss of what to do. The dealership that has been trying to help us has informed us numerous times that they have not received the TCM part in their dealership in 2 YEARS!!!!! They currently have 2 identical vehicles like my daughters on their lot that DO NOT DRIVE due to this issue and have been sitting there for almost a year. I have reached out to Ford to no avail. Ford and ALL ford dealerships knew of this issue in Feb 2017 but continued selling this vehicle.
Electrical system, Apr 1, 2023
BCM failed the mechanic states that it is corroded moisture in the dashboard causing the brand new battery to die and car not function
Other or unspecified, Mar 29, 2023
2014 Ford Focus transmission has been giving me problems for years, It shudders badly. I am afraid to drive the car, It has been diagnosed.with needing a transmission. Ford has told me that that is how it supposed to run, Please take a look at all the transmission problems of the ford focus that people continue to have today. This is truly a safety issue. The cars are still on the highway. Having zero recalls doesnt make the road safe if someone doesnt listen and solve the problem of ford focus transmission.
Power train, Engine, Mar 22, 2023
The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle was shuddering, and the transmission was slipping. The contact stated that the failure occurred on several occasions. Additionally, the contact stated that upon shifting from park(P) to drive(D), the vehicle hesitated. The contact turned the vehicle off, and the vehicle failed to restart after several attempts. The check engine warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed that the transmission control module (TCM) needed to be replaced. The part was replaced; however, the dealer diagnosed that the clutch also needed to be replaced. The vehicle remained at the dealer. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the warranty had expired and advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 40,000.
Power train, Mar 22, 2023
The contact owns a 2014 Ford Focus. The contact stated that while the transmission was shifted into 1st gear, the vehicle failed to move. The contact revved the engine and the vehicle responded as needed. The vehicle was taken to an independent mechanic, who diagnosed that the clutch and flywheel needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 34,000.
Latches/locks/linkages, Mar 21, 2023
Trunk will randomly open while at a high rate of speed. Has happened several times while driving on the highway it will just pop open for no reason.
Power train, Mar 20, 2023
The contact's mother-in-law owns a 2014 Ford Escape. The contact stated while driving from a complete stop, the vehicle was shuddering and hesitated while responding. The contact's mother-in-law was able to continue driving; however, the failure reoccurred, and the transmission was slipping while driving. The vehicle was taken to the dealer, where the transmission clutch was replaced twice within a year and two months; however, the failure reoccurred. The vehicle was taken to the dealer, where the transmission control module (TCM) was replaced and reprogrammed, and the transmission clutch position was adjusted under warranty. Additionally, the vehicle was test-driven; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that the transmission clutch needed to be replaced at the owner's expense as the warranty had expired. The manufacturer was notified of the failure but did not provide any assistance. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 10,000.
Power train, Mar 20, 2023
Transmission slipped sending me like a rocket
Vehicle speed control, Mar 19, 2023
When driving the car will just shut itself down. We took the car to a Ford dealership in Sterling Colorado in October of 2021 and was told that there was a recall on the electronic control module, transmission control module and that due to Covid it would take up to 8 months for the part to come in. When we contacted the dealership at the end of the 8 month wait they stated that they couldn’t repair the car to take it to a different dealership in Wray Colorado . We were again told that it could take several months to get the part in, we waited for several months for the part and it still didn’t come in. We contacted Ford about the issue and they told us to take the car back to the first dealership and have them put it on the computer just to confirm that it was the electronic control module, transmission control module and it would be taken care of. We did that and now Ford is telling us that they won’t fix the car because they can’t get the part, they want us to pay for a new transmission at the tune of $8000.00 and said that since the car was over 80,000 miles and out of the original warranty they won’t cover the repair for a new transmission. The dealership said the only way to fix the car is to have a new transmission control module or a new transmission. The recall on the transmission module covers the car up to 150,000 miles and our car has under 127,000 miles on it. We have tried since 2021 to get this taken care of.
Equipment, Mar 18, 2023
The radio made unpredictable loud booming and crackling noises even with the radio turned off and including when the car engine was initially turned off until all courtesy lights were off. These jolting noises scared me, caused me to be a tense and distracted driver and potentially prohibited me from hearing outside sounds I should have been aware of. The independent service center confirmed this was a recognized problem with this vehicle. Other than the repair center, the problem has not been inspected by others. There were no warning signs of the problem.
Power train, Mar 17, 2023
The contact owns a 2014 Ford Focus. The contact stated while driving 70 MPH, the vehicle failed to shift gear as needed or accelerate properly. The contact stated that the vehicle was losing motive power and stalling while driving. There was no warning light illuminated. The contact pulled over to side of the road and turned off and restarted the vehicle; however, the failure persisted. The vehicle was taken to the dealer and the dealer stated that the clutch needed to be replaced. The vehicle was repaired. The manufacturer was contacted, and the manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 56,161.
Power train, Forward collision avoidance, Mar 16, 2023
Transmission on these fords are bad!!!!not only me but everyone I know with a ford focus has had some issue with their transmission. My car has spontaneously stopped driving while kids in car. Transmission fault service light and engine light will immediately come on when car starts or it will give you about 1 mile to drive before it shuts car down. Recently dealership “fixed recalls” fuel tank. It is not fixed. I also believe it is the reason my transmission fault come on. I have had the car since April 2022 drove for a few month ran out of gas, because I believed it was wrong because it always is ultimately I only ran out of gas. Since that day I’ve had major issues. The transmission light was never on until a few months ago, it did use to stall when attempting to start. It would show up spontaneously and once it happens there is nothing you can do. It is very dangerous! I have gotten recalls “fixed” drove the vehicle for 2hours the miles to empty were still reading wrong, dealership said give it a few miles. It never changed, it is still wrong I’m pretty sure this issue of the fuel tank has brought on transmission issues that are very alarming and costly. The dealership did not successfully fix the issue with the fuel tank because of the obvious of the miles to empty, also engine light came back on, and ultimately did shut the car back down.
Engine, Mar 16, 2023
Transmission fault!!! Once I noticed the previous recall on the gas tank valve it ultimately stopped my vehicle. I cannot drive it due to first running out of gas from fault in miles to empty. Car would out of nowhere stop driving as well as barely start. The gas already reading incorrect, the. Now the transmission light continues to come on. I almost crashed more than once with kids in the car due to it after 2hours of driving fine, immediately stopping and not allowing the car to drive. Gas tank recall when sent into the dealership yet the issue is still there. It is obvious because the miles to empty are still wrong cause me to possibly put too much has not enough gas. It is very unsafe to drive.
Electrical system, Engine, Mar 15, 2023
The contact owns a 2014 Ford Focus. The contact stated that after turning off the vehicle, the engine remained running. There was no warning light illuminated. The contact stated that the failure had been draining the battery. The contact’s husband had to disconnect the battery after turning off the vehicle in order to prevent the battery from being drained. The vehicle was taken to the dealer. The vehicle was not diagnosed nor repaired. The contact related the failure to Ford Campaign Number: 15C06. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was unknown.
Power train, Mar 15, 2023
The contact owns a 2014 Ford Focus. The contact stated that while operating the vehicle and depressing the accelerator pedal, the vehicle would not properly accelerate. While attempting the accelerate from being stationary, the vehicle would not immediately accelerate. The cause of the failure was not yet available. The manufacturer and local dealer were notified of the failure, but no assistance was available. The failure mileage was 130,000.
Power train, Mar 15, 2023
Car stuttered and stalled while driving
Power train, Mar 13, 2023
The transmission slips and shudders, when taking off from stop, also when driven a long distance transmission with slip and shudder. Yes it is available for inspection upon request Safety is that could be rear ended causing severe injury to myself or other driver. No the vehicle has not been inspected No warning lights
Fuel system, Gasoline, Engine, Mar 10, 2023
The contact owns a 2014 Ford Focus. The contact stated that after refueling the vehicle, the vehicle failed to immediately start. Additionally, while operating the vehicle, the check engine warning light remained illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 100,000.
Engine and engine cooling, Engine, Mar 8, 2023
The contact owns a 2014 Ford Focus. The contact stated while driving approximately 50 MPH, the wrench symbol warning light illuminated. The contact pulled over and parked the vehicle. The vehicle was turned off and failed to restart. The vehicle was towed to the local dealer where it was diagnosed that there was an internal coolant leak and that the high voltage battery needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 100,305.
Power train, Mar 7, 2023
The contact owns a 2014 Ford Focus. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle started to shudder. The contact stated there was no warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission clutch to be replaced. The vehicle was repaired but continued to experience the failure for a second time in May 2022. The contact took the vehicle back to the local dealer and made them aware of the failure. The vehicle was not repaired. The contact took the vehicle to a second local dealer, Ed Morse Ford Lebanon (260 W Elm St, Lebanon, MO 65536: 417-532-3146) and was referred to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 30,000.
Power train, Mar 3, 2023
The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle hesitated while accelerating. The contact stated while driving at various speeds, the vehicle would suddenly shift into neutral, causing the contact to pull over and wait until the failure was self-corrected. The transmission failure warning light was illuminated. The contact stated that for the past three months the vehicle remained inoperable. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the clutch assembly failed and needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 83,000.