2014 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,657 owner complaints filed for this model year. This is the 3rd highest complaint count among 19 Focus model years with reports.
Of the 2014 reports, 69 involved a crash and 10 involved a fire. 47 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, hatchback/liftgate, lockSep 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
With only a single press needed, the driver may accidently unlatch the hatchback, increasing the risk of injury to any unsecured passengers in the back.
Ford will notify owners, and dealers will reprogram the Body Control Module with updated software, free of charge. The recall began February 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C13.
Campaign 16V698000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Electrical system, wiringDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Escape vehicles manufactured January 11, 2012, to April 1, 2013, and 2013-2014 Focus ST vehicles manufactured May 03, 2012, to October 14, 2013. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began on January 7, 2016. Owners may contact Ford customer service 1-866-436-7332. Ford's number for this recall is 14S17-S1.
Campaign 15V813000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpJan 9, 2015
Ford Motor Company (Ford) notified the agency on January 8, 2015, that they are recalling certain model year 2014 Ford Escape vehicles manufactured April 15, 2014, to May 8, 2014, and 2015 Lincoln MKC vehicles manufactured April 21, 2014, to May 15, 2014. On April 30, 2015, Ford expanded the recall to cover an additional 45,505 vehicles, including certain model year 2014-2015 Ford Transit Connect vehicles manufactured November 11, 2013, to August 29, 2014, 2014-2015 Ford Fiesta vehicles manufactured April 10, 2014, to June 17, 2014 and 2014 Ford Edge vehicles manufactured April 30, 2014, to May 21, 2014. Improper nickel plating of components within the fuel pump may result in the fuel pump failing.
If the fuel pump fails, the vehicle may stall without warning, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the fuel pump, free of charge. The recall began on February 27, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S30.
Campaign 15V005000 on NHTSA.gov
Fuel system, gasoline, deliverySep 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2014 Ford Focus vehicles manufactured May 1, 2014, to May 24, 2014, 2014 Ford Escape vehicles manufactured on June 6, 2014, and 2015 Lincoln MKC vehicles manufactured June 4, 2014, to July 7, 2014. In the affected vehicles, the Fuel Delivery Module (FDM) may crack between the filter body and the filter cap, possibly resulting in low fuel pressure.
A reduction in fuel pressure may result in a vehicle stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the FDM, free of charge. The recall began in September 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S20.
Campaign 14V525000 on NHTSA.gov
SteeringDo not drive until repairedAug 22, 2014
Ford Motor Company (Ford) is recalling certain model year 2014 Focus and C-Max vehicles manufactured August 8, 2014, to August 15, 2014. The affected vehicles may have steering gears that were incorrectly assembled.
The incorrectly manufactured steering gears may cause impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gears, free of charge. The recall began on November 11, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S18.
Campaign 14V514000 on NHTSA.gov
Electrical system, wiringAug 11, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, to April 1, 2013, and equipped with 2.0 liter engines and Focus ST vehicles manufactured February 14, 2012, to October 14, 2013, and equipped with 2.0 liter engines. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began in October 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S17.
Campaign 14V495000 on NHTSA.gov
Representative owner complaints
2,657 reports, newest first.
Electrical system, Other or unspecified, Fuel/propulsion system, May 15, 2020
IT CLICKS CONSTANTLY - I HAVE START THE CAR WITH A BATTERY CHARGER ALTHOUGH I JUST PUT A NEW BATTERY IN THE CAR, I HAVE HAD THE TRANSMISSION CLUTCH AND PARTS REPLACED TWICE. - ITS STILL SLIPPING OUT OF GEAR IT SOUND LIKE GRINDING METAL. IM SO DONE WITH THIS CAR. *TR
Fuel system, Gasoline, Power train, Engine, May 12, 2020
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO DOWNTOWN FORD SALES (525 N 16TH ST, SACRAMENTO, CA 95811, (916)299-3529), WHERE THE VEHICLE WAS INSPECTED. THE CONTACT STATED THAT MONTHS LATER WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE SHUDDERED WHILE THE ACCELERATOR WAS DEPRESSED WITHOUT WARNING. THE SAME DEALER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE HAD A SALVAGE TITLE AND THE DEALER WOULD BE UNABLE TO REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 67,700.
Electrical system, Other or unspecified, May 9, 2020
WAS DRIVING AND HEARD A VERY LOUD POP AND CRACK NOISES. THERE WAS NO AUDIO AND THE CAR WOULDN'T LET ME TURN THE RADIO ON NOR OFF. WHILE THIS WAS HAPPENING THE POP AND CRACK NOISES STILL CONTINUED. I DID SOME RESEARCH AND IT TURNS OUT THESE FORD RADIO ARE KNOWN TO DO THIS AND I JUST WANT TO REPORT IT AS A SAFETY ISSUE DUE TO THE FACT THAT WHEN MY RADIO IS OFF THE NOISES ARE STILL GOING ON AND THEY ARE VERY LOUD. THIS COULD CAUSE OTHER PEOPLE ACCIDENTS AND IS VERY IRRESPONSIBLE ON FORDS BEHALF. *TR
Power train, Electronic stability control (ESC), Fuel/propulsion system, May 5, 2020
THE CAR HAS A PROBLEM TAKING OFF AND SEEMS TO NOT WANT TO SHIFT. IT NOW WILL NOT DRIVE AND I HAVE IT AT THE DEALERSHIP. PAID OVER $1000 AND STILL NOT FIXED. SAID IT WAS THE TCM. NOW THEY WANT ANOTHER $800 (SAYING THEY ARE GIVING ME A DISCOUNT) TO CHANGE THE CLUTCH FORK AND HOPEFULLY THAT WILL WORK. I'VE HAD PROBLEMS SINCE I GOT IT IN 2016. CALLED AND THERE WAS NOTHING THEY COULD DO. *TR
Structure, May 3, 2020
I WENT TO GET IN MY CAR WHEI GOT IN I CLOSE THE BACK RIGHT DOOR AND IT WOULDN'T CLOSE I THEN WENT TO SEE THAT IT WAS A RECALL. THE NEXT DAY I TOOK MY CAR TO FORD I WAS TOLD THAT IT WASN'T MY VI. THAT WAS IN AROUND SEPTEMBER 2019. BC LAST MONDAY I WENT TO MY APPT GOT IN MY CAR CLOSE THE DOOR AND IT WOULDN'T CLOSE SO NOW MY DRIVER SIDE WANT CLOSE AND I AM AT A LOST BECAUSE I HAVE NOTHING BUT PROBLEMS WITH THIS CAR I DON'T MISS PAYMENT I JUST WANT A RELIABLE CARN
Other or unspecified, Fuel/propulsion system, May 2, 2020
I HAVE HAD THE SOME PART OF THE FUEL AND TRANSMISSION CENSOR REPLACED A COUPLE OF TIME BY BUCKEYE FORD IN LONDON OHIO. THE LAST TIME I IT WAS REPLACED I WAS TOLD THIS HAPPENS ALL THE TIME AND THAT MY CAR COULD STOP RUNNING I AM CONCERNED THAT I WILL BE DRIVING AND SOMETHING JUST MAKES IT STOP THE RPMS GO UP TO 3 OR SO SOMETIMES AT TAKE OFF AND THERE IS A HESITATION PLEASE LOOK INTO THIS FOR ME. [XXX] EMAIL IS [XXX]THE CLOCK AND RADIO DISPLAY DOESN'T WORK AND THEN MAYBE A FEW WEEKS GO BY AND THEY JUST STAR TO WORK. I AM AFRAID TO EVEN DRIVE OUT OF TOWN SO I RENT A CAR THANK YOU REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Fuel/propulsion system, Apr 24, 2020
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE SHUDDERED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT ON ONE OCCASION WHILE ATTEMPTING TO ACCELERATE UPHILL, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JACK SCHMITT FORD (1820 VANDALIA ST, COLLINSVILLE, IL 62234) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWERTRAIN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED THE FAILURE TO 19V515000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 83,200. *LN *JS
Power train, Electrical system, Engine, Apr 23, 2020
I PURCHASED THE FORD FOCUS TITANIUM HATCHBACK IN 2014 NEW, AND SINCE THEN IT HAS BEEN TO THE DEALERSHIP/MECHANIC OVER 25 TIMES DUE TO 2 MAJOR DEFECTS -- FORD POWERSHIFT TRANSMISSION AND ELECTRIC/ENGINE ISSUE WITH DRAINING THE BATTERY. I'VE HAD 4 BATTERIES AND AVERAGE 6-8 JUMP STARTS PER YEAR DUE TO THE ELECTRIC PROBLEMS WITH THE COMPUTER DRAINING MY BATTERY. I'VE COME VERY CLOSE TO HAVING AT LEAST 8 ACCIDENTS DUE TO THE TRANSMISSION FAULT. THE TRANSMISSION WAS REPLACED A COUPLE YEARS AGO AND IT WORKED WITHOUT HAVING THE SHIFTING STALL PROBLEM FOR ABOUT 2 MONTHS. MY DEALER SAID THAT'S "ALL THEY CAN DO... FORD DOESN'T OFFER ANY PAYBACK OR REFUNDS DUE TO THESE 2 WELL-KNOWN LEMON DEFAULTS. I JUST CALLED THE 800 NUMBER FOR FORD TO FILE A COMPLAINT (800-392-3673) AND THEY STATED THAT I'D HAVE TO CALL BACK IN 2 HOURS BECAUSE THEIR SYSTEM IS DOWN. I ASKED IF I COULD FILE A COMPLAINT ONLINE AND THEY STATED, 'NO', YOU MUST CALL US TO FILE THE REPORT. DETAILS INVOLVING THE LACK OF SAFETY DUE TO THESE 2 ISSUES -- I'VE HAD MY ENGINE STALLED IN THE MIDDLE OF TRAFFIC ON AVERAGE OF 6-8 TIMES PER YEAR, PUTTING MY YOUNG CHILDREN AND SELF IN GREAT DANGER. I'VE ALSO HAD MY BATTERY DIE JUST HOURS AFTER PARKING IT IN A METROPOLITAN CITY (MIAMI/TAMPA/WASHINGTON DC/CHICAGO/DETROIT) AND HAD TO WAIT AT MY VEHICLE WITH MY CHILDREN FOR FORD OR AAA TO HELP REPLACE/CHARGE MY BATTERY -- WHICH TOOK ON AVERAGE 1-2 HOURS EACH TIME. I AM REQUESTING THAT FORD PURCHASE MY VEHICLE FOR THE FULL BLUE BOOK VALUE, IN ADDITION TO $10,000 DUE TO THE LOSS OF WORK AND LACK OF SAFETY/HARDSHIP/DISREGARD TO MY SAFETY ISSUES THAT I'VE BROUGHT TO THEIR ATTENTION OVER THE PAST 6 YEARS. PLEASE CONTACT ME AT [XXX] AND LEAVE A MESSAGE IF I'M UNABLE TO ANSWER. THANK YOU, [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Apr 22, 2020
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STARTED TO SHAKE AND THE TRANSMISSION STARTED TO SLIP. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE MILEAGE EXCEEDED THE WARRANTY PERIOD TO BE REPAIRED FOR THE DUAL CLUTCH FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Power train, Fuel/propulsion system, Visibility/wiper, Apr 16, 2020
THE WIPER FLUID SPRAYER STOPPED WORKING. I HAVE NO IDEA WHY. THEN EVER SINCE I BOUGHT THE CAR IT STUTTERS EVERYTIME I HIT THE GAS PEDAL. SO EACH TIME WHEN TAKING HAVE IT HAS A SHAKING SENSATION. EACH TIME I HAVE TAKEN IT TO THE DEALER THEY SAY THE SAME THING THAT THE CAR WAS MADE TO DO THAT BECAUSE ITS AN AUTOMATIC DUAL TRANSMISSION. *TR
Electrical system, Other or unspecified, Apr 13, 2020
HORN GOES IN AND OUT, AND APPEARS TO BE AFFECTED BY SPEED HUMPS.CAUSING A SECURITY RISK. BACKUP CAMERA FADES FROM CLEAR VIEW, TO NO VIEW, TO AN UPSIDE DOWN VIEW DAILY.
Other or unspecified, Engine, Fuel/propulsion system, Mar 31, 2020
I'VE NOT HAD A FUEL GAUGE SINCE MY 4TH WARRANTY REPAIR (TURBO REPLACEMENT TURNED CATASTROPHIC AND INCURRED WARRANTED ENGINE REPLACEMENT AS THEY BLEW IT IN SHOP AND HAD IT FOR ALMOST THREE MONTHS) AND I AM NOT HAPPY AT ALL. AND I AM NOW GONNA HAVE TO GO BACK AND GET IT FIXED AS THIS IS DANGEROUS FOR ME. I KEEP A GALLON OF FUEL I'N MY CAR, SO I'M BASICALLY HUFFING FUMES ALL THE DANG TIME IM IN MY CAR.. I MUST KEEP A GALLON OF FUEL IN THE CAR DUE TO THE SUDDEN STALLS AND THE SUBSEQUENT CRANK, WONT START ISSUES. UP UNTIL AFTER MY CAR WAS "REPAIRED".. I DIDN'T HAVE ISSUE UNTIL ID DONE RUN OUT OF FUEL AND OR RUN OUT OF OUTA FUEL AND STALLED IN MOST PRECARIOUS PLACES WHILST IN MOTION AND DRIVING DOWN THE ROAD. I'D RUN OUT OF FUEL AND MY CAR WOULD SPUTTER AND DIE. I'VE WALKED UP TO 12 MILES TO GET TO A GAS STATION LUCKILY. I AM NOT COOL WITH THIS [XXX] CAUSE I BOUGHT IT WITH LIL TO NO MILEAGE AND NEW OFF THE LOT.... [XXX] HAS A RING TO IT IF ANYONE COULD HELP... TO AN ERRATIC AT BEST CASE I'VE BEEN STRANDED WITH NO PHONE, NO FOOD NOR WATER AT LEAST THREE TIMES. AND THEY THINK I'M GONNA BRING IT IN FOR SERVICE AND ALLOW THEM TO SCREW ME OVER AGAIN? DON'T THINK I HAVE A LOT OF TRUST FOR FORD NO MO.... I HOPE THEY STOP PLAYING AROUND WITH PEOPLE'S LIVES AS SEEMINGLY EXPENDABLES AND WASTING OUR VALUABLE TIME AND MONEY. I'VE LOST A JOB FROM IT AND THAT'S NO JOKE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Power train, Mar 20, 2020
POWER STEERING HAS GOTTEN STIFFER IN THE LAST FEW DAYS. I BELIEVED IT MAY JUST BE FLUID BUT I CAME TO FIND OUT THE STEERING IS ELECTRIC ONCE THE CAR WOULD ABSOLUTELY NOT MOVE AFTER BEING PARKED. I AM GLAD IT DID NOT GO OUT WHILE DRIVING BECAUSE THE SYSTEM HAD BEGUN TO FAIL AS I WAS MAKING A 15 MINUTE COMMUTE. DEFINITELY WILL NEVER BUY A FORD AGAIN. THIS IS THE SECOND EXPENSIVE FIX I HAVE HAD TO ENDURE AND HAVE ONLY HAD THIS VEHICLE A LITTLE OVER 2 YEARS.
Suspension, Power train, Other or unspecified, Mar 20, 2020
1. THE CAR HAS A REAL BAD POPPING IN THE FRONT END LIKE THE FRONT ENDS ABOUT TO JUST FALL OUT. ON ANY ROAD & BOTH STRAIGHT OR TURNING 2. TAKING OFF FROM A DEAD STOP FRONT END & THE TRANSMISSION TAKES A MINUTE FOR THEM BOTH TO CATCH & THE CAR GO ON ANY ROAD & BOTH STRAIGHT OR TURNING 3. THE CV AXEL POP WHEN TURNING
Steering, Mar 17, 2020
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT AT VEHICLE START-UP THE POWER STEERING ASSIST FAULT MESSAGE WAS DISPLAYED IN THE MESSAGE CONSOLE. THE CONTACT STATED THAT THE STEERING BECAME DIFFICULT TO OPERATE. THE CONTACT RECURRED SEVERAL TIMES. THE VEHICLE WAS TURNED OFF AND BACK ON AND OPERATED AS DESIGNED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Engine, Mar 16, 2020
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT UNDISCLOSED SPEEDS, THE VEHICLE SHUDDERED AND STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO CAPITAL FORD OF HILLSBOROUGH DEALER LOCATED AT 350 CHURTON ST, HILLSBOROUGH, NC 27278, WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE IN THE FUEL TANK NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000. THE VIN WAS NOT AVAILABLE.
Other or unspecified, Engine, Mar 12, 2020
ON MONDAY MARCH 9TH AROUND 5PM MY CAR HAD STALLED WHILE TAKING A LEFT HAND TURN. IT TOOK ABOUT AN HOUR TO RE-START WITH KEY FOB. ON MARCH 9TH AT 11:30 PM TURNED OFF VEHICLE TO GO INTO A STORE AND WOULD NOT START FOR OVER 2 HOURS. I FOUND OUT THERE WAS A RECALL TO THIS VEHICLE TODAY ON 3/12/2020 I HAD PURCHASED THIS VEHICLE ON 01/06/2020 WITH OUT ANY KNOWLEDGE OF A RECALL. I WANT OUT OF THE VEHICLE AS IT IS UNSAFE.
Power train, Mar 11, 2020
VEHICLE WAS TAKEN TO DEALER ON A RECALL FOR JERKING ,SHUDDERING 6 MONTHS AGO.I HAD NECK SURGERY 5 MONTHS AGO & VEHICLE AGAIN STARTED JERKING CAUSING ME PAIN TO THE EXTENT THAT I WILL TERMINATE INSURANCE & PARK VEHICLE UNTIL FORD CAN. PURCHASE OR FIX VEHICLE...
Power train, Mar 10, 2020
CAR JERKS AND STUTTERS COMING OUT OF A STOP AS SOON AS ACCELERATOR IS PRESSED ON DOES IT A FEW TIMES EVEN WHEN THE CAR IS COLD OR WARM
Power train, Mar 9, 2020
AT AROUND 20K THE CAR STARTED JUMPING AND SHUDDERING FROM A STOP AND WOULD ALSO ACCELERATE AND THE RPM'S WOULD INCREASE ON ITS OWN WHILE ON THE HIGHWAY, VERY SCARY. I TOOK THE CAR BACK TO THE DEALERSHIP AND THEY SAID THEY WOULD REPROGRAM THE COMPUTER.I TOOK IT BACK AT AROUND 40K AND THEY INSTALLED THE NEW TRANSMISSION, SO THEY SAY. I TOOK IT BACK AT JUST OVER 60K (AROUND 60,500) AND THEY SAID IT WAS A BAD TRANSMISSION AND IT WAS OUT OF WARRANTY AND WOULD COST AROUND $1,600 TO $1,800. THEY GAVE ME THE RUNAROUND AND I LEFT NEVER WANTING TO DO BUSINESS WITH THEM AGAIN. THE PROBLEM HAS INCREASED IN FREQUENCY TO THE POINT OF INSECURITY. MY ODOMETER IS AT ABOUT 118000. I DIDN'T HAVE THE MONEY TO FIX IT THEN AND I DON'T HAVE THE MONEY TO FIX IT NOW. WHAT ELSE CAN I DO? I'M AT WITS END.
Power train, Engine, Fuel/propulsion system, Mar 9, 2020
WE PURCHASED THE VEHICLE IN 2016. WE IMMEDIATELY NOTICED THE PROBLEM WITH THE TRANSMISSION DURING ACCELERATION. WHEN YOU ACCELERATE THE CAR STUTTERS AND LAGS AND FEELS LIKE A STALL ON EVERY ACCELERATION. WE TOOK IT IN AND WAS TOLD THAT IS WAS THE ECONOMIC PART OF THE VEHICLE AND IT WAS SUPPOSE TO DO THAT. IT HAS NEVER BEEN BETTER NOR DID THEY EVER FIX IT UPON SERVICING. NOW WE LEARNED IT'S AN ISSUE WITH ALL FORD FOCUS FOR THESE YEARS.
Electrical system, Mar 8, 2020
THE RADIO/ SPEAKERS WILL LET OUT POPPING, CRACKLING, AND STATIC AT VERY LOUD VOLUME AT RANDOM TIMES THAT IS EXTREMELY FRIGHTENING AND CAN CAUSE THE DRIVER TO BECOME FRIGHTENED, SWERVE, OR LOSE CONTROL OF THE VEHICLE. THE ISSUE IS ONGOING AND HAPPENS SEVERAL TIMES WITHIN A SHORT TRIP. EVEN WITH THE RADIO COMPLETELY TURNED OFF THE SYSTEM WILL STILL MAKE THE SOUND. IT WILL DO THIS AT ANY SPEED, IN ANY GEAR. THIS IS A WIDESPREAD ISSUE, AS I HAVE SEEN MANY OTHERS ONLINE IN MY SEARCHES FOR A FIX COMPLAINING OF THIS ISSUE.
Steering, Other or unspecified, Mar 6, 2020
THE CAR WAS DIFFICULT TO DRIVE FROM DAY ONE, HARD TO STEER AND KEEP ON THE ROAD, ALONG WITH THE TRANSMISSION PROBLEM, HAD IT CHECKED SEVERAL TIMES AND TOLD THERE WASN'T A PROBLEM WITH THE STEERING, THEN IT IT STARTED MAKING A GRINDING SOUND WHEN THE WHEEL WAS TURNED, KEPT GETTING WORSE UNTIL THE CAR WAS NOT DRIVE ABLE, AND IT WAS STORED. THE TRANSMISSION WAS RECALLED, BUT TOLD THE STEERING IS NOT. FORD SAYS IT NEEDS A NEW RACK AND PINON BUT IS NOW OUT OF WARRANTY, AS OUR COMPLAINT WE TURNED IN WHEN IT WAS UNDER WARRANTY HAD BEEN WIPED OUT, DUE TO A NEW COMPUTER SYSTEM. IT ONLY HAS 32,000 MILES ON IT, AND NOW THEY WANT $2200 TO REPLACE THE RACK AND PINON.
Vehicle speed control, Other or unspecified, Engine, Mar 5, 2020
CAR SHUDDERS WHEN STARTING FROM A STEP POSITION TO AN ACCELERATED SPEED. EXAMPLE: SITTING AT A STOP LIGHT AND WHEN THE LIGHT TURNS TO GREEN AND GAS PEDAL APPLIED THE CAR SHUDDERS OR DOES NOT MOVE. WHEN IT DOESN'T MOVE FORWARD WHEN APPLYING THE GAS PEDAL IT FEELS AS THOUGH THE WHEELS ARE JUST SPINNING. AT OTHER TIMES THE CAR WILL AUTOMATICALLY JERK FORWARD WHEN NOT INTENDED. AT OTHER TIMES THE CAR DOESN'T MOVE FORWARD WHEN YOU APPLY GAS THE PEDAL. I HAVE HAD THE TRANSMISSION REPLACED 4 TIMES. I HAVE HAD SEVERAL SOFTWARE UPDATES. I HAVE HAD SEALS REPLACED. MILAGE AS TO DATE IS 31400
Power train, Mar 5, 2020
TRANSMISION R-CALL, DEALER KEEPS TELLING ME THAT THE TRANSMISION SUPPSED TO ACT SKIPPING AND BOUNCING BECAUSE IT HAS A DUAL CLUTCH WHEN GOING UP A HILL OR STARTING TO MOVE FROM STANDING STILL.