2015 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,030 owner complaints filed for this model year. This is the 7th highest complaint count among 19 Focus model years with reports.
Of the 2015 reports, 32 involved a crash and 4 involved a fire. 29 people were injured.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, hatchback/liftgate, lockSep 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
With only a single press needed, the driver may accidently unlatch the hatchback, increasing the risk of injury to any unsecured passengers in the back.
Ford will notify owners, and dealers will reprogram the Body Control Module with updated software, free of charge. The recall began February 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C13.
Campaign 16V698000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Electrical system, ignitionJul 8, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Escape vehicles manufactured April 1, 2014, to June 12, 2015, Ford Focus vehicles manufactured June 17, 2014, to June 12, 2015, and Ford C-Max vehicles manufactured April 22, 2014, to June 12, 2015. In the affected vehicles, the engine may continue to run after the key or the START/STOP engine button is turned to off. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the engine does not turn off as expected, someone could move the transmission shifter out of park and the vehicle may move unintentionally, increasing the risk of a crash.
Ford will notify owners, and dealers will update the body control module software, free of charge. The recall began on July 27, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C06.
Campaign 15V436000 on NHTSA.gov
Representative owner complaints
1,030 reports, newest first.
Power train, Dec 11, 2024
The contact called on behalf of her daughter who owns a 2015 Ford Focus. The contact stated that while her daughter was driving 45 MPH, while attempting to accelerate, the vehicle started jerking while depressing the accelerator pedal. No warning lights were illuminated. The contact also stated that the vehicle jerked while accelerating from a stop. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the clutch was faulty and needed to be replaced. The vehicle was repaired; however, a year later the failure reoccurred. The contact stated that the clutch had been replaced twice however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
Vehicle speed control, Other or unspecified, Engine, Dec 2, 2024
Transmission control module, transmission clutch
Power train, Electrical system, Engine, Nov 26, 2024
While driving vehicle on highway the Ford Focus started down shifting while accelerating. This caused the car to not be able to reach sufficient speeds on the road and could have caused an accident. With my family in the car I exited the highway and drove the vehicle home, with the car continuously down shifting and not being able to accelerate as designed. The transmission has known problems and model recalls. I brought it to the dealer for repair but the dealer would not honor the recall. I also called Ford customer care and they were of no help in covering this known issue.
Steering, Nov 20, 2024
I have discovered this is a very common problem and should be recalled immediately. I bought this ford focus with 50k miles on it and the electrical power steering unit went out within 4 months. i have been driving it this way for 7 months. due to lack of grease or perhaps even lack of an engineered gasket, I believe water has gotten into my system and fried the electronics. this seems to be the most common problem with these electric power steering racks. i see several other models of this car recalled for this problem, why not mine? I'm already overpaying I shouldn't have to pay $1600 to fix this issue. I believe an immediate recall is in order based on how many thousands of people have the same problem as me and are out here driving without power steering.
Steering, Nov 20, 2024
I own a 2015 Ford Focus with 69,071 miles - low mileage. It's driven lightly. A couple of months ago, I was driving when suddenly the power steering went out and was extremely difficult to drive and manuever the vehicle. I went to the local dealership to schedule repairs and their computers were out so I couldn't even make an appt. So, I called Ford Motor Company about the power steering going out suddenly on my vehicle while driving to determine if my 2015 Ford Focus was covered for this repair in their current Ford Focus power steering recalls after finding thousands of cases reported for the exact same thing on 2010 - 2015 Ford Focus vehicles. I discovered that my vehicle is not included in the recalls. This is a very dangerous issue that Ford should take responsibility for the safety of their consumers and families who drive their products. There are 12 or more other active recalls for this vehicle presently - Side door latch replacement #20S15 where the doors can suddenly open while driving and fuel tank deformation and may crack in a crash # 15C11 for my vehicle. I took my vehicle to the local Ford dealership today to have the other 2 recalls completed and diagnose the power steering, only to be quoted $3014 for their VERY COMMON known power steering issue. They also did not complete the recall work when this was requested as a priority, so I am still driving around in this dangerous vehicle. Ford recalled 487,301+ 2015 Ford Fusions cars for this very same power steering issue. The recall # is 15S14. NHTSA Campaign #15V250000. Another power steering recall for 2015 Ford Fusion is #19S26 affecting 116,160+ vehicles NHTSA Campaign # 19V632000. Approximately 300,170 Ford Fusions were made in 2015 - how can only some be covered when this is such a common known issue? $3014 to repair the KNOWN issue is not acceptable and dangerous.
Power train, Nov 12, 2024
The contact owns a 2015 Ford Focus. The contact stated that the vehicle hesitated while driving up an incline. There was no warning light illuminated. The contact stated that the vehicle almost stalled while depressing the accelerator pedal. The vehicle was taken to a dealer where the contact was informed that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 125,000.
Engine, Oct 30, 2024
While sitting at an idle my car killed. Tried to restart and it sounded like the starter was spinning. Trailered it to a garage and was told the engine had no compression on any of the cylinders. Garage told me the wet belt most likely snapped and wrecked the engine! Car has approximately 170,000. Heard there was a ongoing law suit for these 1.0L ecoboost engines. Also have researched issues and saw there was a good will they are doing for this issue. 10 years or 150,000 miles and they would replace the engine. Don't understand the 150,000 cause most cars are not even broke in at that mileage. I think ford should have to repair or replace these engines, cause they have admitted the internal wet belt is the issue with so many failing engines at such low mileage!
Fuel/propulsion system, Oct 6, 2024
This vehicle stalls while driving due to a faulty purge solenoid inspected by Pep Boys mechanic. There was a recall on the ford focus in 2018 18V735000(recall number) I purchased this vehicle in 2023 with no known recalls. This issue occurred September 2024 I paid for the repair two weeks ago and now the same issue is existing. There were no warning lights displayed when the car stalled while driving. My safety and the safety of my child is at risk being that the vehicle stalls while driving which is could be the cause for accidents and or collisions
Exterior lighting, Oct 4, 2024
The contact owns a 2015 Ford Focus. The contact stated that while parked the fault in rear tail light signal illuminated. The contact changed the bulb and upon inspecting the vehicle contact noticed lighting panel was burned and damaged however the failure recurred. The vehicle was not towed to an independent mechanic where it was diagnosed or repair. The manufacturer was notified of the failure. The failure mileage was 8,200.
Power train, Oct 3, 2024
The contact owns a 2015 Ford Focus. The contact stated that on three occasions while driving at various speeds, the vehicle began vibrating with a grinding sound coming from the front end of the vehicle while shifting gear. The vehicle was taken to a dealer where it was diagnosed and determined that an unknown part needed to be replaced. The vehicle was then taken to the same dealer where it was diagnosed that the clutch needed to be replaced. The vehicle was not repaired. The vehicle was taken to the residence. The manufacturer was notified of the failure. The failure mileage was unknown.
Engine, Oct 1, 2024
The contact owns a 2015 Ford Focus. The contact stated while driving approximately 30 MPH, the vehicle stalled and failed to restart. The failure occurred on several occasions and the vehicle was allowed to cool down for approximately 15 minutes before returning to normal operation. The check engine warning light along with several other unknown warning lights were illuminated. The vehicle was taken to a dealer twice where the vehicle was diagnosed and received several unknown repairs. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to another dealer, Bob Maxey Ford (1833 E Jefferson Ave, Detroit, MI 48207) twice where it was diagnosed and received several unknown repairs; however, the failure reoccurred. The manufacturer was notified of the failure. The failure mileage was 123,676.
Engine, Oct 1, 2024
The contact owns a 2015 Ford Focus. The contact stated while driving approximately 30 MPH, the vehicle stalled and failed to restart. The failure occurred on several occasions; the vehicle was allowed to cool down for approximately 15 minutes before returning to normal operation. The check engine warning light along with several other unknown warning lights were illuminated. The vehicle was taken to a dealer twice where the vehicle was diagnosed and received several unknown repairs. The vehicle was repaired; however, the failure occurred. The vehicle was taken to another dealer, Bob Maxey Ford (1833 E Jefferson Ave, Detroit, MI 48207); twice, where it was diagnosed and received several unknown repairs; however, the failure reoccurred. The manufacturer was notified of the failure. The failure mileage was 123,676.
Power train, Sep 27, 2024
The contact called on behalf of her daughter who owns a 2015 Ford Focus. The contact stated that the vehicle intermittently failed to start immediately, and several attempts were needed to start the vehicle. While driving at various speeds the vehicle would begin decelerating and then turn off independently. The contact stated that approximately 30 minutes later the vehicle would restart as needed. The check engine warning light was illuminated. The vehicle was taken to the dealer who diagnosed that the transmission had failed. The transmission control module was replaced. The contact stated that several weeks after the repair, while driving approximately 10 MPH, the vehicle lost power. The check engine, low oil level, and several unknown system warning lights were illuminated. The contact stated that the transmission failed to shift as needed. The contact stated that after waiting for a while, the vehicle was restarted and driven as designed. The contact stated that several weeks after the repair was performed, while pulling into a parking lot the vehicle lost motive power. The vehicle was restarted after waiting for a while. There were no warning lights illuminated. The contact stated while driving approximately 30 MPH, the vehicle lost motive power, the brake seized, and the transmission failed to shift into the intended gear. The vehicle continued to roll. The contact was assisted with moving the vehicle over to the side of the road. After a while, the vehicle was able to restart; however, the contact opted to not drive the vehicle. The vehicle was towed to the dealer who diagnosed there was a blown mega fuse #9 causing an open wire that needed to be replaced. The powertrain control module (PCM) had experienced a loss of communication. The vehicle was repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer had referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 96,000.
Power train, Sep 25, 2024
The contact owns a 2015 Ford Focus. The contact stated while driving 25 MPH, the vehicle started shaking and shuddering abnormally. The vehicle was driven to the dealer and was diagnosed with transmission clutch shudder. The contact was informed that the transmission needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 91,000.
Power train, Engine, Sep 15, 2024
While driving down the highway the vehicle all of a sudden made a long depleted noise and then the vehicle shifted into 1st gear and wouldn't come go faster then 5 or 10mph. Check engine light came on and had to immediately put hazard lights on and get onto feeder to then drive the vehicle home at a very slow pace. Vehicle no longer shifts into higher gears. Got home and had family member test drive vehicle and vehicle would only go into 1st but with issues. Then tried reverse and the vehicle wouldn't shift into reverse, sounded like it was in neutral, would rev but not shift into Reverse gear. Managed to turn around and parked it back in driveway. Found in glove compartment the last inspection performed on the vehicle on September 24, 2023 which was done by the dealership I bought the car from. On the back of the inspection report it lists 2 recalls for power train issues on clutch shudder and clutch control module. However, both say something about warranty, and when I took the paper to the ford dealership I was told that's not a recall it's an extended warranty and it expired in 2022 for the clutch shudder issue but the module one they would replace for free. I would like to understand about the first one regarding clutch shudder and the warranty part. The ford dealer service tech was very unconcerned about this and pretty much says it's only a 7 year warranty on that issue so it would have needed to happen or be brought in 2022. Basically saying I'm out of luck with my problem. This seems like a very dangerous problem with this car and I would think was an actual recall item not just an extended dealer warranty item. I also had a auto mechanic test drive and look at the vehicle and they also confirmed this was a clutch issue. Can someone explain and verify this information?
Power train, Engine, Sep 6, 2024
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle unexpectedly downshifted with the check engine warning light illuminated. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired. The vehicle was taken to the dealer where it was diagnosed and determined that the clutch assembly and flywheel had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 180,000.
Power train, Sep 5, 2024
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate and rolled backward. No warning light was illuminated. The contact pulled over and restarted the vehicle. The vehicle was taken to the dealer, where it was determined that the clutch and an unknown part needed to be replaced. The dealer only replaced the clutch. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 19N08 (Transmission Clutch Shudder / Transmission Clutch Warranty Extension); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was 56,378.
Engine, Fuel/propulsion system, Sep 3, 2024
There was already a recall performed on the vehicle for the purge valve being stuck open and a gas tank deformation. fast forward a few years and now the same issue is happening to the "repaired" parts. What are my options to have this recall correctly repaired?
Power train, Aug 30, 2024
I'm writing to seek assistance with transmission problems in our 2012-2016 Ford Focus. Despite visiting a repair shop, we've encountered a roadblock with Ford's expired Manufacturer Customer Satisfaction Programs. Background: The repair shop diagnosed an issue with the Power Shift transmission, a known problem affecting all 2012-2016 Ford Focus models. Ford had two Manufacturer Customer Satisfaction Programs in place (Transmission Control Module and Transmission Clutch Shudder) until 2020. Unfortunately, we purchased the vehicle in 2023, and the previous owners didn't participate in these programs. Current Situation: Ford is refusing to address the issues due to the expired programs, despite the vehicle remaining dangerous to operate. We've contacted Ford headquarters, and they suggested reaching out to the NHTSA for potential assistance in extending the warranty or instructing Ford to fix our vehicle. Request: We kindly request your help in exploring options to resolve this matter. We believe it's essential to ensure the vehicle's safety, even if the Manufacturer Customer Satisfaction Programs have expired. Thank you for your attention to this matter. We look forward to your response.
Power train, Engine, Aug 30, 2024
The contact owns a 2015 Ford Focus. The contact stated that for approximately two years while driving on several occasions at various speeds, the vehicle jolted forward and lost motive power. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure for five months. On another occasion, while driving at an undisclosed speed, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the PCM needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken back to the same dealer where it was diagnosed that the clutch assembly, clutch lever, and cylinder needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.
Power train, Aug 29, 2024
The contact owns a 2015 Ford Focus. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle shuddered. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission clutch shudder. The vehicle was repaired under Ford Campaign Number: 19N08; however, the failure persisted. The vehicle was taken to a second dealer, Eide Ford Mandan (3205 Memorial Hwy, Mandan, ND 58554), where it was diagnosed and determined that the transmission clutch assembly and other unknown parts needed to be replaced. The dealer informed the contact that the vehicle was no longer covered under Ford Campaign Number: 19N08. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 15,000.
Other or unspecified, Aug 26, 2024
The transmission system, specifically the clutch assembly, failed or malfunctioned. The Ford dealership conducted a diagnostic test and determined that the clutch assembly needed repair. To manage costs, I had the repair performed at AAMCO. Despite this repair, the issue was not resolved, and AAMCO later found metal shavings in the transmission fluid, suggesting internal transmission damage. Yes, the vehicle and its transmission system are available for inspection upon request. The malfunctioning clutch and potential transmission damage pose significant safety risks. A failing clutch can lead to the inability to change gears properly, which can cause the vehicle to stall or lose power unexpectedly while driving. This could result in a loss of control, increasing the risk of an accident, especially in high-traffic situations or on highways. Furthermore, the presence of metal in the transmission fluid suggests that there might be further internal damage that could lead to sudden transmission failure, further endangering the driver, passengers, and other road users. Yes, the problem has been confirmed by two different service centers. Initially, the Ford dealership diagnosed the issue as a stuck clutch and replaced the clutch assembly, but this did not fix the problem. Subsequently, AAMCO inspected the vehicle and identified metal in the transmission fluid, indicating a more severe transmission issue. Both these findings confirm that there is a persistent problem with the vehicle’s transmission system. Yes, the vehicle was inspected by a Ford dealership (the manufacturer’s representative), who diagnosed the clutch issue and performed the initial repair. Additionally, the vehicle was inspected by an independent service center (AAMCO), which identified metal in the transmission fluid, indicating internal transmission damage. There has been no inspection by the police or insurance representatives at this time.
Power train, Aug 21, 2024
Parts replaced, according to 2019 R/O from Ford Dealer: clutch assembly Parts needed for replacement, according to R/O from Ford Dealer: clutch, clutch forks x2, clutch bearing, clutch hardware, 1 qt of transmission oil Available for inspection, however it is getting diagnosed with possible proceeding of replacement at an independent service provider. I experienced gear slippage, resulting in high rpms and no gaining of speed while driving on an on ramp onto a 65 mph limit freeway, which my vehicle then maxed out at 50 mph. Following this, the transmission did not engage into reverse when shifted from within the car. Yes, I had the work done in 2019 for the 14m02, TCM recall, and the dealer saw that the "clutch assembly" was worn and not performing within the necessary standards. This was covered by my general warranty, not the 14m02 extended warranty. I currently don't have the repair order from the 2019 fix as it's in my car at the independent mechanic, but can be provided. The vehicle will be inspected by an independent service center this week/today. This model has had a known problem of "shuddering" in earlier years, which my personal vehicle does experience from time to time, specifically when stopping and going or going uphill. My engine light did eventually turn on, but with no direct messages, once the vehicle became fully undriveable (not shifting from 1st to 2nd without major kickback and no reverse). Using my personal code reader I received the following DTC codes: P07A5 - Transmission Friction Element "B" Stuck On P287A - Clutch 'B' Stuck Engaged
Other or unspecified, Aug 20, 2024
I bought a brand new Ford Fusion in 2015 at Planet Ford Dallas. Since then, I have had my car maintained regularly at this dealership. However, my car has recently showed symptoms of intermittent loss of transmission. Then, I made an appointment on Aug. 19, 2024 and showed the recall letter to the dealership to request an inspection, but the rep refused to take a look at it, saying there were 20 people ahead of me and said the wait time for fixing TCM (the transmission control module) problem was at least three or four months. On Aug. 20, 2024, I called Ford Customer Relationship Center but could not fix this issue. I am very angry and frustrated because I trust Ford and its dealership will take good care of my car whenever I have my car maintained there. I believe fixing recalls is mandatory, so Planet Ford Dallas should fix it for me voluntarily. Why did they not notify me about this TCM problem and fixed it for me in the first place whenever they serviced my car in the past 9 years? If they had found this problem, I would not have to worry about the possibility of my car breaking down in the middle of the road anytime, not to mention the possibility of a car accident. Ford company should monitor its dealerships whether they fix Ford Recalls and if Ford customers still experience some problems because this is an issue of passenger's safety. Also, Ford company should notify Planet Ford Dallas about its poor performance and poor customer's satisfaction. If all dealerships work like this one, no customer will want to buy any Ford cars any more just like me.
Power train, Aug 4, 2024
The car will not accelerate out of nowhere. When pulling out into traffic it will do a RPM spike but will not gain speed. Has started giving a transmission overheated error. Sometimes the check engine light will come on but not everytime. Have to take side roads and takes longer to get anywhere as I never know if it will accelerate correctly. Waiting to hear from dealer what it is.