2014 GMC Sierra 1500
Problems, recalls and owner-reported issues
Exterior lighting is the leading concern among 859 owner complaints filed for this model year. This is the highest complaint count among 26 Sierra 1500 model years with reports.
Of the 2014 reports, 29 involved a crash and 9 involved a fire. 24 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Seat belts, frontApr 8, 2021
General Motors, LLC (GM) is recalling certain 2014-2016 Chevrolet Silverado 1500, 2015-2016 Chevrolet Tahoe, and 2014-2015 GMC Sierra 1500 vehicles that may have received an incorrect replacement tensioner cable assembly as part of a previous recall remedy or a subsequent repair. The flexible steel cable connecting the driver's seat belt to the outboard side of the seat may be repeatedly bent over the seat side shield as the driver enters and exits the vehicle causing the cable to fatigue and separate.
A broken pretensioner cable reduces the effectiveness of the driver's seat belt, increasing the risk of injury.
GM will notify owners, and dealers will replace the driver seat belt lap pretensioner, free of charge. The recall began on May 5, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N212330040.
Campaign 21V245000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, wheel speed sensor/tone ringOct 24, 2019
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Unintended activation of the driveline-protection system will cause unintended braking on the wheel on the opposite side of the failed sensor, causing the vehicle to pull to one side unexpectedly, increasing the risk of a crash.
GM will notify owners, and dealers will reprogram the EBCM, free of charge. The recall began December 11, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438 or GMC customer service at 1-800-462-8782. GM's number for this recall is N192261050.
Campaign 19V761000 on NHTSA.gov
Service brakes, hydraulic, power assist, vacuumSep 6, 2019
General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.
As the vacuum level drops, the brake assist decreases, increasing braking effort, extending the distance required to stop the vehicle, thereby increasing the risk of a crash.
GM will notify owners, and dealers will reprogram the Electronic Brake Control Module, free of charge. The recall began October 8, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N192268490.
Campaign 19V645000 on NHTSA.gov
EquipmentApr 26, 2018
General Motors LLC (GM) is recalling certain 2009-2014 Chevrolet Silverado HD and GMC Sierra HD, 2009 GMC Topkick 5000, 6000, 7000 and 8000 Series and Isuzu F Series, and 2009-2018 Chevrolet Express, and GMC Savana vehicles, equipped with certain Plastic-Handle Fire Extinguishers or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
GM will notify owners, instructing them to contact Kidde to get a replacement fire extinguisher, free of charge. The recall began June 11, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Isuzu customer service at 1-866-441-9638. GM's number for this recall is 18146.
Campaign 18V267000 on NHTSA.gov
Air bags, frontalJul 10, 2017
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on August 4, 2017. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 17287.
Campaign 17V437000 on NHTSA.gov
Steering, electric power assist systemJun 29, 2017
General Motors LLC (GM) is recalling certain 2014 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. The vehicles may have a temporary loss of electric power steering (EPS) assist, especially during low-speed turning maneuvers.
If EPS assist is lost and then returns, the driver might lose temporary control of the steering wheel, increasing the risk of a crash.
GM will notify owners, and dealers will update the EPS module software, free of charge. The recall began on August 10, 2017. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-432-8782. GM's number for this recall is 17276.
Campaign 17V414000 on NHTSA.gov
Air bags, frontalSep 8, 2016
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 16007.
Campaign 16V651000 on NHTSA.gov
Seat beltsApr 12, 2016
General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks manufactured January 29, 2013, to January 21, 2015. While entering the vehicle, the seat belt tensioner cable may be positioned such that the driver slides over it. This movement may result in the fatigue and separation of the cable.
If the tensioner cable separates, the driver may not be properly restrained in the event of a crash, increasing their risk of injury.
GM will notify owners, and dealers will modify the vehicles to prevent the tensioner from being damaged. Any tensioner that has already been damaged will be replaced, free of charge. The recall began on August 11, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is 15822.
Campaign 16V209000 on NHTSA.gov
Engine and engine cooling, exhaust systemJan 13, 2014
General Motors is recalling certain 2014 model year Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles, and 2015 model year Cadillac Escalade and Escalade ESV; Chevrolet Silverado HD; and GMC Sierra HD, Yukon, and Yukon XL, equipped with a 4.3L engine or 5.3L engine.
The overheated exhaust components may melt nearby plastic parts and may result in an engine fire.
General Motors will notify owners, and dealers will reprogram the engine control module, free of charge. The recall began on January 16, 2014. Owners may contact Chevrolet at 1-800-222-1020 and GMC at 1-800-462-8782. General Motors' number for this recall is 14008.
Campaign 14V007000 on NHTSA.gov
Representative owner complaints: steering
162 reports, newest first. Show all
Steering, Sep 3, 2019
TL* THE CONTACT OWNS A 2014 GMC SIERRA 1500. WHILE DRIVING 20 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AND ALL THE WARNING INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. AN APPOINTMENT WAS SCHEDULED WITH COVERT BUICK GMC (11750 RESEARCH BLVD, AUSTIN, TX 78759, 512-583-3411), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5466674851. NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 17V414000 (STEERING). THE FAILURE MILEAGE WAS 111,000. *TR
Steering, Aug 7, 2019
TL* THE CONTACT OWNS A 2014 GMC SIERRA 1500. WHILE DRIVING 5 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL BECAME INOPERABLE. THE CONTACT RESTARTED THE VEHICLE AND IT JERKED. THERE WERE NO WARNING INDICATORS ILLUMINATED, BUT THERE WAS AN ABNORMAL DINGING NOISE. ADDITIONALLY, THE AIR CONDITIONER BLOWER FAN INCREASED TO HIGH WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FAIRGROUND AUTO PLAZA (100 FAIRGROUNDS RD, ROLLA, MO 65401, (573) 364-1002), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 60,400. *TT *TR
Steering, Jul 22, 2019
STEERING GEAR HAD LOUD "THUD". HAD TO REPLACE ENTIRE RACK/PINION AND STEERING GEAR. MALFUNCTION OCCURS WHEN MOVING AND AT REST WHEN TURNING LEFT. VEHICLE HAS NEVER BEEN OFF HIGHWAY.
Steering, Jul 14, 2019
VEHICLE HAS 39000 MILES AND RACK AND PINION BUSHINGS'S ARE COMPLETELY OUT
Steering, Electronic stability control (ESC), Jul 14, 2019
DURING NORMAL DRIVING IN TOWN AND ON HIGHWAY, STABILLITRAK DEACTIVATED AND POWER STEERING ASSIST DEACTIVATED FLASHES ON DASH. THE AIR CONDITIONER AND RADIO FLASH OFF. LOSE POWER STEERING. THE WHOLE TRUCK SHUT OFF ALSO ONCE WHILE REVERSING, WENT FROM PARK TO REVERSE AND SHUT OFF. THIS HAD BEEN VERY DANGEROUS, AS IT HAPPENED ALSO WHILE GOING 70 MPH ON THE HIGHWAY.
Steering, Electrical system, Exterior lighting, Jul 12, 2019
THE ENGINE SHUTS OFF AND IT LOOSES ALL POWER RANDOMLY WHEN TURNING , IT IS NOOW STARTED TO SHUT OFF IN TRAFFIC WHEN LIGHTLY TAPPING THE BRAKES..
Steering, Electrical system, Electronic stability control (ESC), Jul 12, 2019
SLOWING DOWN TO PARK ON A STREET AND LOST STEERING AND LIGHTS FLICKERING, I JUST HAD RECALL REPROGRAMMED &SERVICED 60 DAYS AGO, DRIVER ASSIST SERVICE LIGHTS ALSO ON AND PARKING.I NEARLY CRASHED TWICE SO FAR I NEED MY VEHICLE FOR TRANSPORTATION AND WOULD LIKE HELP WITH THIS IMMEDIATELY ,FOR IT IS A PRICEY LUXURIOUS VEHICLE.
Steering, Electrical system, Electronic stability control (ESC), Engine, Jul 11, 2019
TL* THE CONTACT OWNS A 2014 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 65 MPH, THE SERVICE STABILITRAC WARNING INDICATOR ILLUMINATED, THE DOOR LOCKS ACTIVATED INDEPENDENTLY, AND THE POWER STEERING FAILED. ADDITIONALLY, THE VEHICLE INDEPENDENTLY TURNED OFF AND ON WITHIN A FEW SECONDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 88,124.
Steering, Jun 27, 2019
POWER STEERING GOES OUT WHILE DRIVING MAKING IT HARD TO STEER. VERY DANGEROUS IT HAPPENS OUT OF NOWHERE.
Steering, Jun 13, 2019
VEHICLE WAS IN MOTION DRIVING DOWN THE HIGHWAY WHEN COMPLETE POWER STEERING FAILURE OCCURRED. IT WAS RAINING AT THE TIME, AND THIS TOOK PLACE APPROXIMATELY 30 SECONDS AFTER DRIVING THROUGH A SHALLOW PUDDLE IN MY LANE WITH THE DRIVER SIDE TIRES. VEHICLE WAS IMMEDIATELY VERY DIFFICULT TO STEER, EVEN AT HIGHWAY SPEED. I AM A FIT MALE WITH STRONG ARMS AND IT WAS ALMOST MORE STEERING RESISTANCE THAN I COULD MANAGE. HAD THIS OCCURRED WHILE TURNING, I DOUBT I WOULD HAVE BEEN ABLE TO CONTROL THE DIRECTION OF THE VEHICLE. EVEN WHILE DRIVING IN A STRAIGHT LINE, IF THIS HAD HAPPENED TO A PERSON WITH VERY MUCH LESS UPPER BODY STRENGTH, THEY WOULD HAVE BEEN IN REAL TROUBLE, AS THEY WOULD BE UNABLE TO STEER THE VEHICLE SAFELY OFF OF THE ROADWAY. THE SHOP DIAGNOSED THE PROBLEM AS BEING A FAILED ELECTRIC POWERED RACK AND PINION (STEERING GEAR). THEY SAID THAT THIS WAS NOT RELATED TO THE PREVIOUSLY ISSUED RECALL ON THE POWER STEERING, AND THAT IT REQUIRED REPLACEMENT OF THE APPARENTLY SHORTED OUT STEERING GEAR.
Steering, May 30, 2019
MY ELECTRICAL POWER STEERING HAS GIVEN OUT. I CANT STEER WHATSOEVER. IT IS ON RECALL. WE FO HAVE A LOCAL SHOP BUT IT IS NOT A GM SHOP. WE DID TRY WORKING WITH GM AND ALSO THE SELLER-AK SALES AND SERVICE TO TRY GET IT FIXED. THEY WILL NOT HELP ME WHATSOEVER. I LOVE IN THE BUSH WHICH MEANS WE HAVE LIMITED ACCESS. IF I WANTED TO GET THIS FIXED I'D HAVE TO PAY OUT OF POCKET OVER I GRAND TO GET MY VEHICLE BARGED TO AMCHORAGE, AK. WHICH I DONT HAVE THAT KIND OF MONEY. I STILL OWE OVER 11 GRAND ON MY TRUCK. I'M SOL AS TO WHAT TO DO.
Steering, May 20, 2019
WHILE DRIVING AT LOW SPEEDS THE STEERING WHEEL JERKS AND IS VERY DIFFICULT TO TURN AND FAILS TO TURN AND CAN SOMETIMES BE PULLED RIGHT OUT OF YOUR HANDS WHILE ATTEMPTING TO TURN. WHEN THIS OCCURS WHILE NEGOTIATING A TURN IT CAUSES THE VHEICLE TO FAIL THE TURN, TURN VERY WIDELY AND FORCES THE VHEILCE INTO THE ONCOMING LANE. THIS VEHICLE APPARENTLY HAS A RECALL ON PART OF THE POWER STEERING ASSIST, BUT THE POWER STEERING RACK NEEDS TO BE REPLACED AND GMC WILL NOT COVER THE REPLACEMENT EVEN THOUGH IT IS ALL ONE UNIT.
Steering, Electronic stability control (ESC), Apr 22, 2019
WHILE DRIVING THE VEHICLE IS LOSING POWER IN THE STEERING WHEEL, PROMPTING THE STABILITRAC WARNING LIGHT TO COME ON. THIS HAPPENS WHILE DRIVING AT ANY SPEED, WHILE TURNING AND WHILE GOING IN REVERSE
Steering, Apr 15, 2019
TL* THE CONTACT OWNS A 2014 GMC SIERRA 1500. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SUDDENLY MALFUNCTIONED AND BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. DURING THE FAILURE, THE BRAKE, ABS, POWER STEERING, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TROY ALLEN BUICK(358 BUTLER RD, KITTANNING, PA) WHERE THE POWER STEERING MODULE WAS REPROGRAMMED, BUT THE FAILURE CONTINUED. THE CONTACT INDICATED THAT THE VEHICLE WAS SERVICED ON MULTIPLE OCCASIONS FOR THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 4,000.
Steering, Mar 30, 2019
SERVICE POWER STEERING CAME ON IN DASH I COULD NOT STEER THE TRUCK.
Steering, Feb 25, 2019
TL* THE CONTACT OWNS A 2014 GMC SIERRA 1500. WHILE DRIVING 55 MPH, THE STEERING FAILED AND THE VEHICLE BECAME DIFFICULT TO STEER. ALSO, THE SERVICE VEHICLE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MUSSON PATOUT BUICK GMC (214 U.S. 90 FRONTAGE RD, NEW IBERIA, LA 70560, (337) 465-4161) WHERE IT WAS DIAGNOSED THAT THE STEERING MOTOR PUMP NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 69,000.
Steering, Feb 22, 2019
STEERING RACK CLUNKS WHEN TURNING LEFT AT LOW SPEEDS.
Steering, Vehicle speed control, Wheels, Feb 14, 2019
THE VEHICLE 4WD SYSTEM REMAINS ENGAGED AND WILL NOT DISENGAGE. UPON FURTHER INVESTIGATION THE SYSTEM EFFECTS STEERING AND DRIVABILITY. ALSO EFFECTS SPEED OF THE VEHICLE. THE VEHICLE UTILIZES A CODE C0398 AND SHOW A MESSAGE OF THE DASH SERVICE 4WD. THIS IS DUE TO FAULTY SOFTWARE INSTALLED BY THE MANUFACTURER. WILL CAUSE DAMAGE TO MECHANICAL PARTS IF DRIVEN ON THE VEHICLE AND IS A SAFETY HAZARD. GM REFERENCE # ISSUED TO ME WHEN ISSUE COMPLAINT OF THE OUT OF POCKET COST TO UPDATE THE SOFTWARE AS REQUIRED BY GM TO FIX THEIR OPERATING SYSTEM. MY REFERENCE NUMBER IS 9-5058496526. SAME ISSUE RESULTED IN 2015 GMC SIERRAS THAT CAUSED GM TO ISSUE A SERVICE BULLETIN #28770. SOFTWARE ISSUES ARE NOT WEAR AND TEAR COMPONENTS. GM FAULTY SOFTWARE IS THE RESPONSIBILITY OF THE GM AS THEY CAN CAUSE SAFETY AND DAMAGE TO THE MECHANICAL PARTS OF THE VEHICLE.
Steering, Feb 4, 2019
I STARTED MY TRUCK AND A MESSAGE CAME UP THAT SAYS TO SERVICE POWER STEERING AND I AM UNABLE TO TURN MY WHEEL OR DRIVE SAFELY. I KNOW THAT THIS IS A RECALL ON 2014 SIERRA BUT THE DEALERSHIP REFUSES TO FIX MINE
Steering, Electrical system, Service brakes, Jan 24, 2019
"TAKATA RECALL" DRIVING TRUCK DOWN INTERSTATE AND IT JUST CUTOFF NO STEERING NO BREAKS ALL POWER SHUTS OFF. I WAIT TILL TRUCK IS STOOPED AND TRY WIGGING KEY AND MAKE SURE GEARSHIFT IS IN RIGHT POSITION. AFTER A FEW MIN LIGHTS COME ON THE DASH AND THE TRUCK WILL START BACK UP. IT SAYS IN THE NOTIFICATION AREA IN DASH LET DRIVER SIDE WINDOW DOWN AND UP AGAIN. THIS HAS HAPPEN TWICE AND BOTH TIMES I WAS ON A INTERSTATE ALMOST HIT BY CARS BEHIND ME. I WAS DRIVING ABOUT 65 MPH GOING STRAIGHT MOST TIME IT WOULD DO THIS IF I CHANGE LANES.
Steering, Dec 20, 2018
LOSING POWER STEERING INTERMITTENTLY AND SUDDENLY. WHEEL BECOMING EXTREMELY DIFFICULT/HEAVIER TO MOVE. TRUCK TURNED OFF.
Steering, Exterior lighting, Electronic stability control (ESC), Oct 25, 2018
WAS DRIVING DOWN THE HIGHWAY AT HIGHWAY SPEEDS ROLLED THE PASSENGER WINDOW UP THE STEREO CUT OFF THE GAUGES CUT OUT AND THE WIPERS WIPES IN ONE TIME. THEN A MESSAGE STATING STABILITRAK NEEDED TO BE SERVICED AND ELECTRONIC POWER STEERING WAS OUT
Steering, Oct 22, 2018
STABILITRAK WARNING COMES UP AND THEN IT WARNS ABOUT REDUCTION IN STEERING ASSIST. WHEN I AM PARKING OR DRIVING AT A LOW SPEED IT IS HARD TO TURN THE WHEEL. MY TRUCK ALSO SHUTS DOWN AND COMES RIGHT BACK ON WHEN THIS HAPPENS.
Steering, Electronic stability control (ESC), Oct 16, 2018
TL* THE CONTACT OWNS A 2014 GMC SIERRA 1500. WHILE DRIVING VARIOUS SPEEDS, THE STEERING SEIZED AND THE STABILITY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CLASSIC BUICK GMC ARLINGTON (1400 E INTERSTATE 20, ARLINGTON, TX 76018, 817-264-7782) WHERE IT WAS DIAGNOSED THAT THERE WAS A FAILURE WITH THE STABILITY OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 71,000.
Steering, Oct 10, 2018
I WAS TURNING OFF OF A MAIN THOROUGHFARE INTO A RESTAURANT PARKING LOT AND LOST THE ABILITY TO STEER MY VEHICLE FOR A FEW SECONDS. THE STEERING FINALLY RECOVERED SO I COULD MAKE THE TURN. I TOOK THE VEHICLE TO GMC TO REPAIR ON 9/21/2018. MY STEERING HAD ALREADY HAD A RECALL IN 2017 IN WHICH THEY DID A SOFTWARE UPDATE. ONE YEAR, 9/11/2018, LATER, I LOST THE ABILITY TO STEER. THE SERVICE ADVISOR STATED THEY HAD ANOTHER CUSTOMER IN THE WEEK BEFORE WITH THE SAME ISSUE. HE ALSO STATED THEY HAD RECEIVED AN INTERNAL MEMO ABOUT THE ISSUE AND THE FIX WAS CHANGING OUT THE BATTERY CABLES. THEY CHARGED ME OVER $800 FOR THIS REPAIR. BASED ON THE INFORMATION I WAS GIVEN ABOUT THE INTERNAL MEMO AND THE OTHER CUSTOMER WITH THE SAME ISSUE, I FEEL THIS SHOULD BE A RECALL. I CONTACTED GMC ABOUT MY CONCERNS; THE COST OF THE REPAIR AND THE DANGEROUS SITUATION OF LOSING STEERING. ANNABELLE WITH GMC BASICALLY SAID THERE WERE A LOT MORE DANGEROUS ISSUES REPORTED. IT SEEMS THE VEHICLE ISSUE HAS TO RESULT IN AN ACCIDENT OR DEATH BEFORE THEY WILL TAKE IT SERIOUSLY.