2019 GMC Sierra 1500
Problems, recalls and owner-reported issues
Engine is the leading concern among 645 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Sierra 1500 model years with reports.
Of the 2019 reports, 13 involved a crash and 3 involved a fire. 12 people were injured.
What owners report most often
Recalls and investigations
Tires, temporary/emergency spare tireDec 16, 2021
General Motors (GM) is recalling certain 2019-2021 GMC Sierra 1500 and Silverado 1500 vehicles equipped with certain accessory road tires and a 17" spare tire. The 17" spare tire provided with the vehicle is not compatible for use with the accessory wheels, which can cause the anti-lock brake system (ABS) to not function properly under certain conditions.
An ABS system that does not function properly can increase the risk of a crash.
Dealers will provide a new 17" spare tire and wheel assembly that is compatible with the accessory wheels, free of charge. Dealers will also apply a new spare tire information label, and provide owners with an owner's manual insert clarifying which spare tire to use with the accessory road tires and with the 17" original tires. Owner notification letters were mailed February 7, 2022. Owners may contact GM customer service at 1-800-462-8782 or GMC customer service at 1-800-462-8782. GM's number for this recall is N212346510.
Campaign 21V985000 on NHTSA.gov
TiresJun 3, 2021
General Motors, LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. The affected tires were cured for too long during production.
Over cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.
Dealers inspect and replace the tires as necessary, free of charge, free of charge. Owner notification letters were mailed on June 25, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212336230.
Campaign 21V423000 on NHTSA.gov
TiresFeb 25, 2021
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
Over cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.
GM will notify owners, and dealers will inspect the tires, replacing them as necessary, free of charge. The recall began March 22, 2021. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212329050.
Campaign 21V115000 on NHTSA.gov
Seat beltsDec 17, 2020
General Motors, LLC (GM) is recalling certain 2019-2021 Chevrolet Silverado 1500 and GMC Sierra 1500, 2021 Chevrolet Suburban and Tahoe and GMC Yukon XL and 2020-2021 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The seat belt brackets may not be secured to the seat frame in the front-row center seating position.
If a seat-belt bracket is not secured, the seat belt may not properly restrain an occupant in the front-row center seat position, increasing the risk of injury in a crash.
GM will notify owners, and dealers will inspect left-side and right-side front-row center seat-belt bracket attachments and reassemble it correctly as necessary, free of charge. The recall began January 26, 2021. Owners may contact GMC customer service at 1-800-462-8782, Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N202314670.
Campaign 20V792000 on NHTSA.gov
Power train, driveline, driveshaftOct 22, 2020
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 and 2020 Chevrolet Silverado 2500 trucks. One of the driveshaft joints may not have been properly welded, causing the driveshaft to separate while the vehicle is moving.
If the driveshaft separates, there may be a loss of propulsion, increasing the risk of crash.
GM will notify owners, and dealers will replace the driveshaft, free of charge. The recall is expected to begin December 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N202314870.
Campaign 20V650000 on NHTSA.gov
Service brakes, hydraulic, power assistJan 30, 2020
General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. These vehicles received updated software for the Electronic Brake Control Module (EBCM). This software has an error, and as a result, the vehicle's electronic brake assist may be disabled. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control" and 135, "Light Vehicle Brake Systems."
A loss of electronic brake assist can increase the risk of a crash.
GM will notify owners, and dealers will reprogram the EBCM, free of charge. The recall began February 24, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192268091.
Campaign 20V055000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, abs warning lightDec 12, 2019
General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500, Cadillac CT6, and GMC Sierra 1500 vehicles. Due to an Electronic Brake Control Module (EBCM) software error, the vehicle's Electronic Stability Control (ESC) and Antilock Brake System (ABS) may become disabled. Furthermore, if this specific error occurs, the vehicle's diagnostics will not illuminate the instrument cluster ESC and ABS malfunction warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control" and 135, "Light Vehicle Brake Systems."
If the driver operates the vehicle unaware that ESC and ABS are not functioning, there is an increased risk of a crash.
GM will notify owners, and dealers will reprogram the EBCM, free of charge. The recall began February 4, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-333-4223, or GMC customer service at 1-888-988-7267. GM's number for this recall is N192268090.
Campaign 19V889000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesDec 12, 2019
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks. The battery positive (B+) cable rings may have been manufactured with excessive glue, potentially causing an intermittent electrical connection between the B+ cable and alternator.
An intermittent electrical connection between the B+ battery cable and the alternator could cause the vehicle to stall, increasing the risk of a crash. The intermittent connection could also lead to electrical arcing, which could generate sufficient heat to damage surrounding material, increasing the risk of a fire.
GM will notify owners, and dealers will inspect for the presence of glue or other contamination at the B+ cable attachment to the alternator and clean the connection and reattach the B+ cable connection, as necessary. If arcing has damaged the cable, nut, or alternator, the dealer will replace the damaged components. All services will be performed free of charge. GM issued owners an interim notification on February 4, 2020. GM issued second notice and the recall began March 9, 2019. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192273510.
Campaign 19V888000 on NHTSA.gov
Seat belts, pretensionerNov 14, 2019
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2020 Silverado 2500, Silverado 3500, Sierra 2500, and Sierra 3500 vehicles equipped with carpet floor covering. When the front seat belt pretensioners deploy, hot gas may vent through an opening in the pretensioner bracket, possibly igniting the carpet.
A vehicle fire could result if materials ignite inside the vehicle.
GM will notify owners, and dealers will close off the opening in the pretensioner bracket, free of charge. The recall began December 13, 2019. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192270600.
Campaign 19V814000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDec 6, 2018
General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500 Crew Cab and GMC Sierra 1500 Crew Cab vehicles. The passenger-side frontal air bag module may have been damaged during assembly, possibly resulting in the air bag not inflating properly in the event of a crash.
In the event of a crash, an air bag that does not inflate properly can increase the risk of injury.
GM will notify owners, and dealers will replace the passenger side air bag module, free of charge. The recall began on December 18, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N182198820.
Campaign 18V868000 on NHTSA.gov
Representative owner complaints
645 reports, newest first.
Power train, Seat belts, Service brakes, Dec 2, 2019
YOU CAN CONSTANTLY FEEL A BUMP,CLUNK & TRANSMISSION SLIP WHEN GOING FROM REVERSE TO DRIVE. THIS IS DANGEROUS AS I WAS PULLING A SMALL BOAT AND IT CAME OFF THE HITCH HITTING THE TRUCKS TAILGATE AND CAUSING DAMAGE TO IT. THIS WILL HAPPEN SECONDS AFTER DRIVE IS ALREADY ENGAGED. AFTER 3RD TIME I TOOK TO DEALER THE MECHANIC GAVE ME A GMC MEMO THAT STATES THAT THIS IS NORMAL FOR THIS MODEL TRUCK TO DO THIS. MECHANIC STATED GM HAS KNOWN ABOUT THIS ISSUE FOR YEARS. ARE YOU KIDDING ME ? SOUNDS LIKE POOR ENGINEERING. I WAS NEVER TOLD THIS WOULD HAPPEN PRE PURCHASE OR I WOULD OF NEVER BOUGHT THE TRUCK. HAVE HAD CONSTANT PROBLEMS WITH THIS TRUCK SINCE I BOUGHT IT. HAVE HAD THE SEAT BELT PILLAR COVER FALL OFF 3 TIMES DEALER SAYS THEY WILL CHANGE SEATBELT, WAITING OVER 2 MONTHS AND NO PARTS OR REPAIR. I HAVE A WARNING TO SERVICE BRAKE PAD SENSOR MONITOR. TOOK TO DEALER AND THEY SAY THEY CAN'T GET PARTS FOR IT YET BECAUSE GM IS ON STRIKE AND HAVE BEEN WAITING FOR PARTS AND REPAIR FOR OVER 2 MONTHS . HAVE HAD A STEERING WHEEL COLUMN WARNING ALSO. DEALER BLAMES EVERYTHING ON SOFTWARE ISSUE. MY DIAGNOSTIC REPORT EACH MONTH STATES TRUCK IS IN PERFECT ORDER EVEN THOUGH I HAVE HAD A WARNING LIGHT FOR OVER 2 MONTHS !!!!! NOW THERE IS A RECALL FOR THE SEATBELT PRETENSIONER THAT IT MIGHT CAUSE A FIRE ! WHAT A PIECE OF JUNK THIS TRUCK IS I TRIED TO SUPPORT THE AMERICAN ECONOMY BY BUYING AN AMERICAN TRUCK AND LOOK WHAT I GET ! I SHOULD OF BOUGHT A TOYOTA TUNDRA !!!!!!!
Exterior lighting, Nov 27, 2019
PUTTING VEHICLE IN REVERSE TURNS THE INTERIOR DISPLAY BRIGHTNESS (REVERSE CAMERA) ON AS BRIGHT AS IT GOES, LIKE A FLASHBULB GOING OFF RIGHT IN YOUR FACE. THIS IS ESPECIALLY DANGEROUS AT NIGHT AND LEAVES TEMPORARY BLINDNESS WHICH AFFECTS THE ABILITY TO SEE OUT INTO THE DARKNESS AFTERWARDS. THERE IS NO ABILITY TO ADJUST THE BRIGHTNESS OF THE INTERIOR DISPLAY. I CAN EVEN TURN THE DISPLAY OFF AND SHIFTING INTO REVERSE TURNS THE CAMERA BACK ON WITH MAXIMUM BRIGHTNESS.
Steering, Electrical system, Service brakes, Nov 25, 2019
BRAND NEW TRUCK, DENALI, 10K MILES, STARTED VEHICLE WITH MULTIPLE WARNING SOUNDS/LIGHTS, DASH READ "BRAKE SYSTEM FAILURE 62MPH TOP SPEED", SERVICE TRAILER BRAKE SYSTEM", STEERING ASSIST IS REDUCED DRIVE WITH CARE" SERVICE ESC", POWER STEERING WAS VERY TOUGH TO STEER, BRAKING WAS SUPER REDUCED WITH FULL WEIGHT ON BRAKE TO TRY AND GET VEHICLE TO STOP. HAVE 3 CHILDREN UNDER 3 YEARS OF AGE AND NOT ACCEPTABLE GMC.
Other or unspecified, Nov 24, 2019
THE BACKUP CAMERA IS NOT VISIBLE AT NIGHT. IT'S GRAINY AND BLURRY
Visibility/wiper, Nov 20, 2019
VEHICLE IS EQUIPPED WITH NON HD CAMERA. WHICH OFTEN IS WHITE OUT VISIBILITY IN NIGHT TIME CONDITIONS. LINES SOMETIMES APPEAR ON SCREEN WHEN BRAKE IS DEPRESSED.
Other or unspecified, Nov 20, 2019
THE REAR VIEW CAMERA IS FISH EYED AND THE RESOLUTION IS TERRIBLE ESPECIALLY AT NIGHT. THE DEALERSHIP AT FIRST SAID THAT THE CAMERA WAS OPERATING, AFTER CONTACTING GMC THEY LOOKED AT IT AND NOW SAY THERE IS A PROBLEM. NOW I SEE THAT THEY ARE HAVING PROBLEMS WITH THESE CAMERA.
Air bags, Nov 20, 2019, crash
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING 45 MPH, THE CONTACT CRASHED INTO A DEER. THE AIR BAG COVERS DETACHED, BUT THE AIR BAGS DID NOT DEPLOY. THERE WAS SMOKE DETECTED INSIDE THE VEHICLE AND THE SERVICE RESTRAINT MESSAGE WAS DISPLAYED. THE CONTACT STATED THAT THE HAZARD WARNING INDICATORS WERE ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-56540909990. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 6,000. THE VIN WAS NOT AVAILABLE.
Exterior lighting, Other or unspecified, Visibility/wiper, Nov 19, 2019
THE BACKUP CAMERA ON THE INFOTAINMENT SYSTEM IS BLINDINGLY BRIGHT AT NIGHT. WHEN YOU PUT THE TRUCK IN REVERSE THE BACKUP CAMERA POPS UP ON THE INFOTAINMENT SCREEN AND BLINDS YOU MAKING IT A HUGE SAFETY HAZARD AS YOU CANNOT SEE ANYTHING OUT YOUR MIRRORS. THIS NEEDS CORRECTED SO THERE IS A BRIGHTNESS CONTROL TO ALLOW THE SCREEN TO BE DIMMED SO THAT YOU CAN SEE WHEN BACKING UP.
Other or unspecified, Service brakes, Nov 19, 2019
HAD SERIOUS BRAKING ISSUE POWER BRAKE ALL AT ONCE REDUCED BRAKE EFFICIENCY ALMOST RAN INTO ONCOMING TRAFFIC BEFORE I GOT STOPPED CHECK ENGINE LIGHT CAME ON AND WARNING IN INFO BOX CAME ON GM EVEN DESCRIBES THIS PROBLEM IN THE OWNERS MANUAL IS IN SHOP NOW 11/19/19 HOWARD BENTLEY ALBERTVILLE AL WAS MOVING
Power train, Engine, Nov 5, 2019
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE ATTEMPTING TO ACCELERATE AT HIGHWAY SPEEDS ABOVE 50 MPH, THE SPEED WOULD NOT IMMEDIATELY INCREASE AND THE VEHICLE DRASTICALLY HESITATED TO ACCELERATE. THE FAILURE OCCURRED IN SIXTH, SEVENTH, AND EIGHTH GEARS. THE VEHICLE WAS TAKEN TO ANCIRA GMC (30500 I-10 W, BOERNE, TX) WHERE THE FAILURE WAS DUPLICATED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OPERATING NORMALLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,800.
Service brakes, Oct 28, 2019
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE THE VEHICLE WAS IN A PARKING LOT, THE BRAKE PEDAL FAILED TO DEPRESS AND STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BURNS BUICK (500 W RTE 70, MARLTON, NJ 08053, (856) 432-0330), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 7,085.
Service brakes, Oct 17, 2019
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE EXITING A FUEL STATION IN REVERSE AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP IMMEDIATELY. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, BUT THE FAILURE CONTINUED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED ORANGE BUICK GMC (LOCATED AT 3883 W COLONIAL DR, ORLANDO, FL 32808, (407) 680-2090) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,500. THE VIN WAS NOT AVAILABLE.
Steering, Electronic stability control (ESC), Service brakes, Oct 17, 2019
I STARTED MY CAR AND I HAD 4 MESSAGES APPEAR ON THE DASH STATING(SERVICE ESC, SERVICE TRAILER BRAKE, BRAKE SYSTEM FAILURE-62 MPH TOP SPEED AND STEERING ASSIST REDUCED DRIVE WITH CARE). I ATTEMPTED TO DRIVE THE VEHICLE IN MY NEIGHBORHOOD AND NOTICED THAT I HAD LOST POWER STEERING AND WHEN I WENT TO BRAKE THERE WAS A DELAYED RESPONSE. IT TOOK THE VEHICLE APPROXIMATELY 4 TO 5 FEET TO COME TO A STOP AFTER BRAKING. ALSO THE ABS, CHECK ENGINE, BRAKE AND TRACTION CONTROL LIGHTS WERE ILLUMINATED. I IMMEDIATELY TRIED TO DRIVE BACK HOME AND WHEN I DROVE IN TO MY DRIVEWAY, I SMASHED ON THE BRAKES AND I ALMOST DROVE THROUGH MY GARAGE BECAUSE THE VEHICLE WOULD NOT STOP IMMEDIATELY. I TRIED TO PRESS MY ONSTAR BUTTON FOR ROAD ASSISTANCE AND LOST ALL ELECTRICAL POWER. I CONTACTED ONSTAR WITH MY PHONE AND HAD THE VEHICLE TOWED TO THE DEALERSHIP WHERE I PURCHASED THE VEHICLE. CURRENTLY THE VEHICLE IS THERE BEING DIAGNOSED FOR THE PROBLEM.
Steering, Electrical system, Service brakes, Oct 2, 2019
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE FAILURE INDICATOR ILLUMINATED AND THE VEHICLE WOULD NOT IMMEDIATELY STOP WHEN DEPRESSING THE BRAKE PEDAL. ALSO, SEVERAL WARNING INDICATORS ILLUMINATED, INCLUDING THE POWER STEERING, ABS, AND TRAILER TOWING WARNING MESSAGE INDICATING THAT THE VEHICLE WOULD NOT ACCELERATE ABOVE 62 MPH. IN ADDITION, THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE OCCURRED ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO FAIRWAY CHEVROLET (3100 E. SAHARA AVE, LAS VEGAS, NV), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,400. THE VIN WAS INVALID.
Exterior lighting, Lane departure, Sep 23, 2019
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. THE CONTACT STATED THAT THE LANE DEPARTURE SIGNAL WAS SUPPOSED TO BLINK THREE TIMES, BUT IT ONLY BLINKED ONCE. IN ADDITION, THE LANE DEPARTURE SIGNAL FUNCTIONED CORRECTLY INTERMITTENTLY. THE VEHICLE WAS TAKEN TO DEMONTROND BUICK GMC (14101 NORTH FWY, HOUSTON, TX 77090, (281) 607-1716) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE REPLICATED. THE DEALER STATED THAT THE VEHICLE WAS FINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,400.
Visibility, Sep 10, 2019
2019 GMC SIERRA 1500. CONSUMER WRITES IN REGARDS TO POOR VISIBILITY WHILE TOWING. *LD THE CONSUMER STATED THE VEHICLE WAS UNFIT FOR TOWING PURPOSES, AS THERE ARE NO MIRRORS. *JS
Electrical system, Service brakes, Sep 6, 2019
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENTERTAINMENT SYSTEM WENT OUT. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE FAILURE DID NOT RECUR. THE FAILURE LATER RECURRED AND THE VEHICLE WAS TAKEN TO BOB HOWARD BUICK GMC DEALER (405-936-8800, LOCATED AT 13300 BROADWAY EXTENSION, OKLAHOMA CITY, OK 73114) WHERE THE COMPUTER SYSTEM WAS UPDATED. APPROXIMATELY TWO WEEKS LATER, WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKES LOST POWER AND DID NOT STOP THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WOULD BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,500. THE VIN WAS UNKNOWN.
Service brakes, Sep 3, 2019
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE PULLING OUT OF THE PARKING LOT, THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MCDONALD GMC CADILLAC (5155 STATE ST, SAGINAW, MI 48603, (989) 319-4136). THE DEALER TESTED THE BRAKES, REPLACED THE MASTER CYLINDER, BLED THE BRAKES, PERFORMED A ROAD TEST, AND DECLARED THAT THE FAILURE WAS REMEDIED; HOWEVER, THE FAILURE RECURRED DURING A ROAD TRIP 200 MILES AWAY FROM HOME. DURING THE FAILURE, THE BRAKE PEDAL TRAVELED ALL THE WAY TO THE FLOORBOARD AGAIN AND THE WARNING INDICATOR TURNED OFF. THE CONTACT MANAGED TO DRIVE HOME SLOWLY. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE MANUFACTURER STATED THAT A CASE MANGER WOULD CALL BACK WITHIN TWO DAYS. THE FAILURE MILEAGE WAS 3,930. *TP
Power train, Aug 23, 2019
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING 10 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE VEHICLE BEGAN TO HESITATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE DOWNSHIFTED FROM THIRD TO FIRST GEAR INDEPENDENTLY. THE VEHICLE WAS TAKEN TO GEOFF PENSKE BUICK GMC (LOCATED AT 100 S MUSEUM RD, SHILLINGTON, PA 19607, (610) 370-6673) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,500. THE CONSUMER STATED WHEN AT A TRAFFIC LIGHT CAR, IT CLUNKS AND DROPPING INTO FIRST GEAR WHEN COMING TO A STOP. *TR WHEN STOPPING FOR TRAFFIC THE TRANSMISSION SEEMS TO 'CLUNK' AS IF IT IS IN A HIGHER GEAR AND THEN DROPS INTO FIRST AFTER THE VEHICLE COMES TO A STOP. FEELING LIKE THE GEARS ARE MOVING WHEN THE VEHICLE IS NOT. WHEN LEAVING A STOP IT SOMETIMES HESITATE AND THE ENGINE WILL REV LIKE IT IS IN NEUTRAL THEN QUICKLY LUNGE FORWARD AT TIMES SO HARD IT FEELS LIKE IT HAS BEEN HIT FROM BEHIND.*JB
Engine, Aug 9, 2019
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING 25-30 MPH, THE ENGINE SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO CUMMINS CHEVROLET BUICK GMC CADILLAC (300 N AIRPORT RD, WEATHERFORD, OK 73096, (580) 247-2263) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE REPLACED; HOWEVER, THE PARTS WERE BACKORDERED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 2,100. THE VIN WAS NOT AVAILABLE. *BF CONSUMER STATED TAKING FROM STOP @ 25-30MPH, VEHICLE CAME TO A COMPLETE STOP. ALSO IN REVERSE, NO TRAFFIC AND WASN'T GOING 55 MPH. *JB
Electrical system, Lane departure, Back over prevention, Aug 8, 2019
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. THE CONTACT STATED THAT THE BACK UP CAMERA WAS FAULTY. THE FEATURES WORKED INTERMITTENTLY AND WOULD NOT COMPLETE ALL VIEWS OF THE REAR OF THE VEHICLE. THE SCREEN TURNED BLUE AND "SERVICE BACK UP SYSTEM" APPEARED ON THE CAMERA SCREEN. THE CONTACT STATED THAT THE VEHICLE ALSO HAD A LANE ASSIST SENSOR; HOWEVER, THE SEAT WOULD NOT ALERT THE CONTACT OR VIBRATE WHEN HE DRIFTED OUT OF THE LANE. THE VEHICLE WAS DRIVEN TO HOME DALE SCHWARTZ GMC (145 WILLOW AVE, HONESDALE, PA 18431, (570) 253-4222) WHERE IT WAS DIAGNOSED THAT A NEW MODULE NEEDED TO BE INSTALLED IN THE REAR SEAT. THE CONTACT DID NOT KNOW WHAT SIDE OF THE REAR OF THE SEAT THE MODULE NEEDED TO BE PLACED. THE VEHICLE WAS NOT REPAIRED. THE MECHANIC ORDERED THE NEW MODULE AND STATED THAT IT WOULD ARRIVE IN THREE WEEKS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,800. THE VIN WAS UNKNOWN.
Steering, Jul 25, 2019
ELECTRONIC POWER STEERING WENT OUT WHEN TAKING AN OFF RAMP, TRANSITIONING FROM A CRUISING SPEED OF 65 MPH. VERY DIFFICULT TO NAVIGATE THE TURN AND COULD HAVE EASILY RESULTED IN AN ACCIDENT IF IT HAD OCCURRED IN A HEAVY TRAFFIC SITUATION OR IN ADVERSE WEATHER CONDITIONS. TURNED THE VEHICLE OFF, SAT FOR 15 MINUTES, STARTED AND THE CONDITION WAS GONE. TOOK VEHICLE STRAIGHT TO DEALER FOR REPAIRS.
Power train, Jul 23, 2019
RECENTLY PURCHASED A 2019 GMC SIERRA AND IT SHIFTS HARD AT LOWER SPEEDS OR WHEN MOVING FROM A STOPPED POSITION AND THEN ACCELERATING, OR WHEN DECELERATING. WHILE PARKING THE CAR AT ONE POINT THE SHIFT WAS SO HARD THAT IT FELT LIKE A HIT, AND THEN THE KIDS CONFUSEDLY ASKING "WHAT WAS THAT?". GM IS GIVING US THE RUNAROUND AND UNWILLING TO FIX WHAT I HAVE NOW FOUND OUT, HAS BEEN A KNOWN PROBLEM. THEY BASED EVERYTHING OUT OF WHAT THE MODULES REPORT WHEN THE CAR IS HOOKED UP TO THE COMPUTER. BASICALLY, IF THE MODULES ARE OK THEN THE CAR IS REPORTEDLY OK. NOT THE CASE.
Wheels, Jul 8, 2019
TL* THE CONTACT OWNS A 2019 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 5 MPH, A "TERRIBLE NOISE" WAS HEARD. THE REAR DRIVESHAFT ASSEMBLY CONNECTED TO THE DIFFERENTIAL CAME APART. THE VEHICLE WAS TAKEN TO BARKER BUICK GMC (985-464-8194, LOCATED AT 6444 W MAIN ST, HOUMA, LA 70360) WHERE THE RIM, FLANGE, AND THE WHEEL WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE DEALER PERFORMED THE CORRECT REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 10,400. CONTACTED GM CUSTOMER ASSISTENCE IN AND IN CONCLUSION SAID THAT THE PART WAS NOT DEFECTIVE AND CLOSED MY COMPLAINT CASE NO. 9-5277582246 *TR*JB
Service brakes, Jul 7, 2019
JUNE 27TH I WAS LEAVING A GAS STATION IN NOVATO CA WITH MY DAUGHTER AND FATHER IN THE TRUCK. I SLOWLY STARTED MOVING THROUGH THE STATION AND NOTICED MY BRAKES WERE ALMOST COMPLETELY GONE. FORTUNATELY I WAS CLOSE TO HOME SO I DROPPED DOWN TO FIRST GEAR AND SLOWLY MOTORED HOME TO WAIT FOR THE TOW TRUCK. I HAD THE TRUCK TOWED TO THE NOVATO CHEVY DEALERSHIP AND THEY COULD FIND NOTHING WRONG WITH THE TRUCK. I THEN BEGAN THE PROCESS OF REQUESTING GM TO BUY THIS TRUCK BACK AND ITS DEFINITELY NOT GOING TO BE A SHORT PROCESS. IM STILL CURRENTLY DRIVING THIS THING WITH NO DIAGNOSIS OF ANY BRAKE ISSUE. MY WIFE WON'T EVEN GET INTO THE TRUCK. I ABSOLUTELY LOVE THIS TRUCK AND WISH THERE WAS A DEFINITIVE ANSWER TO WHAT HAPPENED. GM CORPORATE SAID IF IT HAPPENS AGAIN TO PLEASE BRING IT INTO THE DEALERSHIP FOR EVAL. IF IT HAPPENS AGAIN?!!! IM NOT COMPLAINING ABOUT THE AIR COOLED SEATS NOT WORKING PROPERLY! I DRIVE A FIRE ENGINE FOR A LIVING AND MY JOB IS TO KEEP OTHERS SAFE. NOW I'M HAVING TO DRIVE THIS THING WHILE WAITING FOR GM TO STEP UP AND BUY THIS BACK BEFORE THE BRAKES GO OUT AGAIN. I SUPPOSE SOMEONE WILL HAVE TO DIE BEFORE GM ACKNOWLEDGES THERE'S AN ISSUE HERE.