2018 Honda Accord
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,882 owner complaints filed for this model year. This is the 2nd highest complaint count among 25 Accord model years with reports.
Of the 2018 reports, 35 involved a crash and 4 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Air bags, sensor, occupant classification, front passengerMay 21, 2026
Honda (American Honda Motor Co.) is recalling certain 2018-2021, 2023 Acura TLX, 2019-2024 RDX, 2017-2020, 2022-2026 MDX, 2017-2021, 2023, 2025 Honda Ridgeline, 2017-2022 Pilot, 2019-2021 Passport, 2018-2026 Odyssey, 2019-2022 Insight, 2019-2021 HR-V, 2018-2020 Fit, 2020-2022 CR-V Hybrid, 2017-2022 CR-V, 2017-2018, 2021 Civic Type R, 2017-2021 Civic hatchback, 2016-2020 Civic coupe, 2016-2022 Civic, 2017-2022 Accord Hybrid, and 2016-2022 Accord vehicles. The front passenger seat weight sensor may crack and short circuit, which can cause the air bags to deploy unintentionally during a crash.
Air bags that deploy unintentionally during a crash increase the risk of injury.
Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed July 7, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are BOL, WO9, OOA, WOM, XOH, NOC, POD, BOE, UOF, POB, EOG, AOI, QO8, TOJ, DO7, and SOK. This recall expands previous NHTSA recall number 24V064. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning May 29, 2026.
Campaign 26V332000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpDec 18, 2023
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Dealers will replace the fuel pump module, free of charge. Owner letters were mailed September 6, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KGC and KGD. This recall is an expansion of NHTSA recall numbers 21V-215 and 20V-314.
Campaign 23V858000 on NHTSA.gov
Seat belts, front, buckle assemblyMar 9, 2023
Honda (American Honda Motor Co.) is recalling certain 2017-2020 CR-V, 2018-2019 Accord and Accord Hybrid, 2018-2020 Odyssey, 2019 Insight, and 2019-2020 Acura RDX vehicles. A manufacturing issue with the front seat belts may cause the seat belt buckle channel to interfere with the release button, preventing the seat belt buckle from latching.
An unlatched seat belt cannot properly restrain the seat occupant during a crash, increasing their risk of injury.
Dealers will replace the driver and front passenger seat belt buckle release buttons or the buckle assemblies as necessary, free of charge. Owner notification letters were mailed April 18, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are NDA, QDB, BDC, MDD, LD9. TDF, FDG, ODH, YDI, ZDE.
Campaign 23V158000 on NHTSA.gov
Electrical system, body control module, softwareDec 10, 2020
Honda (American Honda Motor Co.) is recalling certain 2018-2020 Accord Sedan, Accord Hybrid, and 2019-2020 Insight vehicles. A software error may cause intermittent or continuous disruptions in communication between the Body Control Module (BCM) and other components. This may result in malfunctions of various systems such as the windshield wipers and defroster, rearview camera, exterior lights, audible warning of a stopped vehicle, and power window operation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 103, "Windshield Defrosting and Defogging Systems" and number 111, "Rear Visibility" as well as FMVSS numbers 104, 108, 114, 118, and 305.
Various system malfunctions such as inoperative windshield wipers, defroster, rearview camera, or exterior lighting can increase the risk of a crash.
Honda will notify owners, and dealers will update the BCM software, free of charge. The recall is expected to begin February 22, 2021. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is X95.
Campaign 20V771000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpMay 28, 2020
Honda (American Honda Motor Co.) is recalling certain 2018-2019 Acura NSX, 2019 Acura RDX, RLX and RLX Sport Hybrid, 2018-2019 Honda Accord, Civic Hatchback, Civic Type R and HR-V, 2019-2020 Insight and 2019 Fit vehicles. The low-pressure fuel pump inside the fuel tank may fail.
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Honda will notify owners and dealers will replace the fuel pump assembly, free of charge. The recall began July 22, 2020. Owners may contact Honda customer service at 1-888-234-2138.
Campaign 20V314000 on NHTSA.gov
Back over prevention, sensing system, cameraSep 13, 2018
Honda (American Honda Motor Co.) is recalling certain 2018 Honda Accord and 2019 Honda Insight vehicles. In certain scenarios, the back-up camera center display may not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
If the rearview camera display does not show what is behind the vehicle, it can increase the risk of a crash.
Honda will notify owners, and dealers will reprogram the display audio unit software, free of charge. The recall began October 30, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are K2G and V2F.
Campaign 18V629000 on NHTSA.gov
Representative owner complaints: engine
581 reports, newest first. Show all
Fuel system, Gasoline, Engine, Aug 7, 2024
The contact owns a 2018 Honda Accord. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that several unknown warning lights and the check engine warning light was illuminated. The vehicle hesitated while starting the vehicle and several attempts were needed to start the vehicle. The vehicle also stalled while driving at various speeds. The dealer was contacted and stated that parts were not expected until the end of the year. The manufacturer was made aware of the issue. The failure mileage was 105,336. Parts distribution disconnect.
Other or unspecified, Engine, Aug 5, 2024
Blown head gasket confirmed by dealer.
Electrical system, Engine, Aug 4, 2024
Bought the vehicle in 2022 with 90k miles on it. Started experience engine issues shortly after. Engine light and ALL the dash lights came on. Changed spark plugs 4x and coils replaced fuel injectors over the years. Still the lights and engine light comes on. Turns out I have a blown head gasket at just 130k miles. Did routine maintenance on it and changed water pump . I’ve never had this many issues with a car and I’m quiete upset. The years of head ache is never ending.
Vehicle speed control, Engine, Aug 2, 2024
Engine stalled out in the middle of the road immediately after acceleration following a sudden braking event. A car had pulled out in front of my vehicle at an intersection requiring a sudden brake. After the car had passed, a quick acceleration was needed as a car was quickly approaching from behind. It was at this point the engine stalled and the vehicle would not move forward. Pushing the gas pedal would not move the vehicle forward, and the engine was making a noise as the pedal was pushed. The vehicle had to be placed into park, turned off and back on, to get the engine to function and the vehicle to drive again. During this time (at least 1-2 minutes) the vehicle was stalled in the middle of an active highway, representing a significant safety risk. The vehicle was then sent to Honda for a diagnostic and there were no diagnostic codes given and the service center could not replicate the event. Was told this was not related to the active fuel pump recall on this vehicle so "there was nothing they could do" Had to pay out of pocket for the diagnostic. No resolution on this safety issue. More investigation is needed into these vehicles!!
Other or unspecified, Engine, Fuel/propulsion system, Jul 22, 2024
I am the owner of a 2018 Honda accord purchased from Hillside Honda in Jamaica, NY on February of 2018. In 2021 started to experience issues with my vehicle while driving at various speeds, the vehicle jerked, loss motive power, switched to limp mode with the check engine warning light illuminated. The vehicle failed to properly accelerate while in limp mode. After stopping the vehicle, the check engine warning light disappeared and the vehicle operated normally. The vehicle was taken to the local dealer baron Honda located in Patchogue, NY for a routine oil change, and, to be diagnosed. The dealer informed me that the failure was caused by damage to a fuel injector that would cost approx. $2500 to repair. The dealers diagnosis of the fuel injector issue was incorrect and the dealer later admitted that the fuel injector did not need to be changed. At the time of the dealers initial diagnosis i declined repair of the fuel injector and just received an oil change. My intention was to get a 2nd opinion from another Honda dealership as the vehicle was 3 years old. Due to covid it was difficult to bring my vehicle to another dealer immediately & i would be responsible for the cost of another diagnostic. The failure subsided for a short time but than a few months later the same issue recurred. I then became aware of a recall to the fuel pump to the same make & model vehicle which the manufacturer informed me that my vin # did not match a fuel pump recall. While still experiencing on & off issues with my car relating to limp mode since 2021 I filed 2 cases with American Honda in 2023 & was denied. In December 2023 American Honda finally told me that my vehicle had a known recall to its fuel pump but the parts are in back order. At this time my vehicle still has issues with the engine limp mode that may/may not be related to the recall. I request that Honda remedy the issue. I demand either a full repair of my vehicle engine to resolve the limp mode issue, OR a new vehicle
Electrical system, Engine, Fuel/propulsion system, Jul 21, 2024
On February 16th, I visited Walsh Honda in Macon, Georgia, reporting issues with my fuel and car not pulling and acting irregularly. Suspecting bad fuel, I was informed of a safety recall for the fuel pump, which was likely the problem. However, they changed the spark plug instead, charged me for it, and did not address the recall, which has been in place since 2023. They also noted a P303 misfire. The following day, February 17th, I returned for a 100,000-mile check. I spent over $600 on services, including replacing the belt alternator, flushing and draining the coolant, and turning the rotors. On March 18, 2024, the same P303 misfire code appeared. This time Walsh Honda claimed the engine cylinder was cracked and scarred, suggesting a $7,000 engine replacement, despite the fuel pump recall. They insisted on the engine repair instead of addressing the fuel pump recall. In April, I was involved in a rear-end collision and, as a had my car at Five Star Collision in Warner Robins for two months. I got the car back on May 31st, but it continued to act erratically, running hot and not pulling properly. In July 2024, I took the car to Hughes Honda in Warner Robins, Georgia who refused to fix the fuel pump despite the recall, I was told that, that is not the code for a new engine pump. That I would need to pay $6000 for the codes that was put in initially by Walsh in Macon, Ga. citing the need for head gaskets and injectors. They demanded this repair before addressing the fuel pump recall. This pattern of ignoring the fuel pump recall and pushing expensive repairs is troubling and seems to prioritize profit over safety. This is how the common man and woman get screwed by doing the right thing. Being that I am 100% Disabled Veteran I am very disappointed with treatment I received from both Honda dealerships. I wish for not another veteran, man or woman go through the disrespect I received.
Fuel system, Gasoline, Engine, Jul 16, 2024
The contact owns a 2018 Honda Accord. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light was illuminated. The vehicle was taken to a dealer and was diagnosed with a misfire in cylinder #3. The vehicle was repaired. The contact stated the failure recurred. The vehicle was taken back to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired; however, the failure recurred. The vehicle was taken to a dealer, where it was diagnosed and determined that the head gasket, fuel injectors, and the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The dealer refused to perform the recall repair due to several DTC codes retrieved while performing a diagnostic test. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was 146,734.
Engine, Fuel/propulsion system, Back over prevention, Jul 11, 2024
I have attempted numerous times to take my car to the dealership and charged for services fees as well only to be told the part is not available however they can get the part if needed. My engines lights and collision mitigation systems continue to light up and inoperative. This concerns me being that it’s been almost a year driving my car with this re call and nothing has been done for the where where it clearly states possible engine failure leading to accidents.
Steering, Vehicle speed control, Engine, Jul 8, 2024, crash
I was driving in the rain like I have done before with no issues but on 7/7/2024 I was driving home in the rain and my car just started steering on its own and I wasn’t able to control my car and it started turning my car to the point it hit a guard rail on the highway and turn my car near the other side of the highway in the grass. My airbags d
Engine, Jul 4, 2024
My vehicle head engine gasket blow while driving on the highway. I was on the far left side of the highway near brick side wall and had to find a way to get to the right shoulder of the highway while in coming car passed by. I’m just upset cause I kept telling Honda dealership something was wrong with my engine every time I went in for a oil change for the past 2 years and they ignored my concern and told me nothing was wrong. I just can’t believe Honda a trusted automotive company would have this type of issue without having a recall available for their customers. And I read into the issue and I’m not the only person with this issue. That’s not right at all. They need to do better
Engine, Fuel/propulsion system, Jul 2, 2024
After a few weeks of owning my 2018 Honda accord-Sport driving along the road my car hesitated and acted as if it didn't want to continue driving. I had to pull over to the side of the road to turn the car completely off and back on for the car to regain energy (power) to drive. Every light on the dash is on from the check engine light, brake system, check emission system, road assistance, tire system and do not turn off. I had the fuel injectors cleaned because that was the code that came back for the issue and the car is storing the same code. It was a temporary fix because the lights have been on and off for a whole year now. I cannot get the issue fix because the parts have been on and off back order for the whole year I have owned this car. My car is running harder and hesitating a lot more and I do not get the same average milage on gas anymore. I normally fill up once a week and do the same amount of driving, but my gas is no longer lasting me the week it used to. The fuel injectors seem to be a common issue with these cars especially with the parts on back order for this long intensive time period. I am scared my car will not be drivable in the near future on the symptoms it is now displaying. My car is available at any time for an inspection. I'm very surprised this issue is not a recall on the hazard it is driving, and the car could hesitate or not proceed to go when in traffic which could lead to terrible safety hazards. Every light is on that could possibly be wrong on the dash. I have taken this vehicle to Honda dealerships and 3rd party mechanic shops.
Engine, Fuel/propulsion system, Jun 20, 2024
Head gasket and fuel injector. Causing stalling of the vehicle. Over heating. Have almost been hit with my kids in the car from stalling. Honda has confirmed this and the car has only 125k miles. This is COMMON in this car and should be recalled before someone is killed. In this economy who can afford 5500 dollars on a car that isn’t old to fix? I have driven all my past vehicles into 200k miles and never had these issues and have taken much better care of this car.
Engine, Fuel/propulsion system, Jun 20, 2024
Fuel Injectors had to be replaced, and the vehicle only 54,084 miles. Vehicles with the same engine, made by Honda, are being recalled. Furthermore, I have seen recalls for the 2018-2020 Honda Accord being recalled, but my VIN does not acknowledge this recall. I was at a stoplight, and turning right on when the car lost power and went into limp mode. Fortunately, there was no one coming (On a fairly busy street) when I made the turn. I pulled to the side, and turned the car off, and started it again. I was driving less than a mile to my next workplace when this incident happened. After my work shift was done I turned on the car and lit up like a Christmas tree (The mechanics words when he saw the dashboard). I held my breath to get the car to the dealership (Around 10 miles away). The following "lit up" on the car: 1. Electric Power Steering System Problem. Steering Assist Reduced. See your dealer. 2. Adaptive Cruise Control System Problem. See your dealer. 3. Road Departure Mitigation System Problem. See your dealer. 4. Emission System Problem. Avoid Heavy Acceleration and high speed. See your dealer. 5. Tire Pressure Low 6. Brake System Problem. Brake Performance may be reduced. See your dealer. 7. Brake Hold System Problem. Apply Brake when stopped. See your dealer. 8. Vehicle Stability Assist System Problem. Reduced traction and handling. See your dealer. 9. Hill start assist problem. Vehicle may roll upon brake release. See your dealer. 10. Collision Mitigation braking system problem. See your dealer.
Engine, Jun 20, 2024
Blown Head Gasket
Engine, Jun 11, 2024
Drove to work, about 35 miles. Few hours later went to leave to get a cup of coffee, started car and ALL lights came on dash and seems like every feature cycled through indicated nonfunctional. Drove to dealership, head gasket leak and piston misfiring, $4200. Car is a 2018 Honda Accord EX-L with 62000 miles. Seems strange to have such an extensive issue with a honda with such low miles. Can you investigate. Thanks
Fuel system, Gasoline, Engine, Jun 11, 2024
The contact owns a 2018 Honda Accord. The contact stated that the vehicle failed to start up as needed, with the check engine warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
Engine, Jun 9, 2024
Vehicle continues to jerk, stall, and goes into lymph mode. Vehicle stall in flow of traffic which can cause a major accident. The problem has not been confirmed by dealer. The vehicle has not been inspected by dealer. Independent Mechanic states engine stalls under a load. Warning lights that appear are emission system problem, brake system failure, electric power steering problem, engine light, brake system. This began about a month ago only worsening. It occurs upon acceleration. Vehicle has been put in shop. Changed coil pack, spark plugs, injectors. Still that does not solve problem.
Fuel system, Gasoline, Engine, Jun 7, 2024
The contact owns a 2018 Honda Accord. The contact stated while driving 70 MPH, the vehicle lost motive power. There were no warning lights illuminated. The driver was able to coast off the road and continued to drive slowly. The vehicle was taken to the local dealer, who tested the vehicle but was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The manufacturer was not contacted. The failure mileage was approximately 60,000.
Fuel system, Gasoline, Engine and engine cooling, Jun 4, 2024
The contact owns a 2018 Honda Accord. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle overheated and stalled. The vehicle was restarted. The contact took the vehicle to the mechanic who diagnosed the failure as a blown head gasket due to coolant intrusion. The contact took the vehicle to another mechanic who confirmed the diagnostic results. The contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000. Parts distribution disconnect.
Engine, Jun 4, 2024
Blown head gasket due to the new 1.5L engine Honda started making on the 2018 models.
Vehicle speed control, Service brakes, Engine, Jun 3, 2024
The vehicle is stalling while driving to a point where on the freeway it slows down to 10 miles per hour to all of the sudden have all the emergency lights on that come to a sudden stop. I have called 3 different Honda dealers, they said that they need to check what is wrong with the car first making it clear that there is a fee of $220. My daughter has been driving the vehicle in very unsafe conditions. On Friday [XXX] we were on our way to Oakland from the Ventura County (I was the passenger) and in less than an hour driving the car started stalling to come to a sudden stop on the freeway. I took the vehicle to the Ocean Honda dealership the following week driving forcefully the car at 20-30 miles because we could not afford another trip on the towing truck. The service person drove the car from the parking lot to the front of the service office (less than 50 ft) and the lady said the car was in perfect condition and not one emergency light was on! I shared with them images of all the emergency lights were on in the vehicle and as well as at least 4 codes. We left the car and then they called me to notify that there was an issue with the injectors and that the vehicle was still under warranty for those parts because it is under 70,000 miles. The next day the vehicle was given back to me. I asked about the replacement of the gas pump, and they said because the vehicle is not having any issues it cannot be replaced. That night the car stopped on the freeway, I took it back and now they said it was the spark plugs. I decided to take the vehicle to a different dealership. Now at DCH Honda today the injectors were replaced and the car still stalling and stopping. They recommend replacing the spark plugs ($350 they will charge) and I told them I will take it to my mechanic. They said, "but you know the car is not fixed even if they replace them". I said you are telling me this safety issue is that so what is it? Nobody willing to change the GAS PUMP! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Engine, Jun 2, 2024
Head Gasket Failure diagnosed by Honda city in New York. The purpose of the diagnostic was to address what I believed to be issues related to the ongoing Fuel Pump recall, as discussed with an American Honda representative prior to my visit. The symptoms I had been experiencing included intermittent stalling or loss of power, what prompted me to reach out immediately was an instance on a highway where the engine lost all power, prompting us to pull over to the side of the road, This could have been a much worse outcome. Additionally, I have noticed occasional trembling upon startup. Per the Service department the conclusion of the diagnostic was that the coolant was low due to washing the piston heads and cylinder walls and ultimately the head gasket needed to be replaced along with spark plugs.The total costs for these services amount to about $4,800. To provide further context, the coolant was last replaced on [XXX] 2024. The first issues began to arise in mid-February when the digital gauge displayed at least 8 warnings across various systems. [XXX], 2024 the car was brought in for more maintenance and further investigation into the warnings. Nothing came about here as the issue couldn't be reproduced and no action was taken. I feel as though there was nothing more I could have done to prevent this situation. The car has a pristine maintenance record and has just over 42,000 miles after a little over 5 years of ownership , an average of 15-20 miles a day. After researching on my own, Ive found this to be much more common issue for the 2018 1.5 accords along with other models. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Fuel system, Gasoline, Vehicle speed control, Engine, May 29, 2024
The contact owns a 2018 Honda Accord. The contact stated while driving 75 MPH and depressing the accelerator pedal, the vehicle slowed down. Several unknown warning lights were flashing on and off. The contact was able to pull over. The vehicle was taken to the local dealer, where it was diagnosed that the spark plugs, ignition coils, and other unknown parts had caused the failure and needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that the failure was related to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The manufacturer was not contacted. The failure mileage was approximately 120,000.
Steering, Fuel system, Gasoline, Engine, May 29, 2024
The contact owns a 2018 Honda Accord. The contact stated that while his daughter was driving 30 MPH, the vehicle began to stall and lost motive power with the check engine warning light illuminated. The vehicle was able to be restarted; however, the failure persisted and the vehicle experienced power steering failure. The contact received notification of NHTSA Campaign Number 23V858000 (Fuel System Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was opened. The failure mileage was approximately 120,000. Parts distribution disconnect.
Power train, Engine, May 14, 2024
All warning systems triggered, repeatedly, over the past year. Honda dealership misdiagnosed as a fuel injector. Had fuel injector replaced, but same issue occurred and this time all warnings came on and vehicle lost power on highway with my baby daughter inside. So, after spending thousands attempting to resolve the issue, I towed again to Honda and it was correctly diagnosed as a failed head gasket requiring $5.5K to repair. Service advisor said he's seen "many of these" recently. Called around Tampa and all mechanics advise (consistent with numerous complaints online car communities) failed head gasket is a known and common safety issue (to the extent that parts are on backorder as a result of repairs). Called American Honda Corporation and they led me to believe they would repair, but after an hour of wasting my time, and repeated requests to hold so agent could speak with supervisor, agent then said repeatedly "there is nothing we can do for you." This abject safety failure and demonstrated bad faith should not be allowed by regulators who have a duty to mandate that auto manufacturers do the right thing and issue safety recalls for known issues such as the head gasket failure I have experienced.