2002 Honda CR-V
Problems, recalls and owner-reported issues
Air bags is the leading concern among 527 owner complaints filed for this model year. This is the 9th highest complaint count among 26 CR-V model years with reports.
Of the 2002 reports, 52 involved a crash and 17 involved a fire. 50 people were injured.
What owners report most often
Recalls and investigations
Visibility, power window devices and controlsDec 10, 2020
Honda (American Honda Motor Co.) is recalling certain 2002-2006 CR-V vehicles. Moisture may enter the driver side power window master switch, causing the switch to fail or melt.
If the switch fails, it could overheat and smoke, increasing the risk of a fire.
Honda will notify owners, and dealers will replace the power window master switch and inspect the wiring harness for damage, replacing it if necessary, free of charge. The recall began January 29, 2021. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is P9D.
Campaign 20V768000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJun 27, 2019
Honda (American Honda Motor Co.) is recalling certain 2003-2006 Acura MDX, 2005-2012 RL, 2003-2007 Honda Accord, 2001-2005 Civic, 2003-2005 Civic Hybrid, 2001-2005 Civic GX NGV, 2002-2006 CR-V, 2003-2011 Element, 2007-2008 Fit, 2002-2004 Odyssey, 2003-2008 Pilot, and 2006-2014 Ridgeline vehicles. The vehicles are equipped with passenger frontal air bag inflators assembled as a recall remedy part or replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the passenger frontal airbag inflator, free of charge. The recall began August 12, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are E5D and X5C.
Campaign 19V501000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleJun 27, 2019
Honda (American Honda Motor Co.) is recalling certain 2003 Acura 3.2CL, 2002-2003 3.2TL, 2003-2006 MDX, 2001-2007 Honda Accord, 2001-2005 Civic, 2003-2005 Civic Hybrid, 2001-2005 Civic GX NGV, 2002-2006 CR-V, 2003-2011 Element, 2002-2004 Odyssey, 2003-2008 Pilot and 2006 Ridgeline vehicles. These vehicles are equipped with driver frontal air bag inflators assembled as a recall remedy part or replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the driver frontal air bag inflator, free of charge. The recall began August 12, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are Q5A and Y58.
Campaign 19V499000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleMar 6, 2019
Honda (American Honda Motor Co.) is recalling specific 2003 Acura 3.2CL, 2013-2016 ILX, 2013-2014 ILX Hybrid, 2003-2006 MDX, 2007-2016 RDX, 2002-2003 3.2TL, 2004-2006, and 2009-2014 TL, 2010-2013 ZDX and 2001-2007 and 2009 Honda Accord, 2001-2005 Civic, 2003-2005 Civic Hybrid, 2001-2005 Civic GX NGV, 2002-2007 and 2010-2011 CR-V, 2003-2011 Element, 2007 Fit, 2002-2004 Odyssey, 2003-2008 Pilot, and 2006-2014 Ridgeline vehicles. The affected vehicles received a replacement driver air bag inflator as part of a previous Takata inflator recall remedy or a replacement driver air bag module containing the same inflator type as a service part. Due to a manufacturing error, in the event of a crash necessitating deployment of the driver frontal air bag, these inflators may explode.
An explosion of an inflator within the driver frontal air bag module may result in sharp metal fragments striking the driver, front seat passenger or other occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the driver's air bag inflator with an alternate inflator, free of charge. The recall began April 10, 2019. Honda owners may contact customer service at 1-888-234-2138. Honda's number for this recall is O41. Acura owners may contact customer service at 1-888-234-2138. Acura's number for this recall is U40.
Campaign 19V182000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleApr 26, 2018
Honda (American Honda Motor Co.) is recalling certain 2003-2012 Honda Accord and Pilot, 2010 Accord Crosstour, 2001-2011 Civic, 2002-2011 CR-V, 2003-2004, 2006-2008 and 2011 Element, 2007 and 2009-2013 Fit, 2010-2012 Insight, 2002-2004 Odyssey, and 2012 Ridgeline vehicles. The front passenger air bag may have been installed incorrectly during replacement.
An incorrectly installed air bag may deploy improperly in the event of a crash, increasing the risk of injury.
Honda will notify owners, and dealers will inspect and, if necessary, replace the passenger frontal air bag module assembly, free of charge. The recall began June 22, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are K1P, and M1O.
Campaign 18V268000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJun 15, 2015
Honda (American Honda Motor Co.) is recalling certain model year 2001-2005 Honda Civic vehicles manufactured March 21, 2000, to January 20, 2005, 2001-2004 Honda Civic GX vehicles manufactured June 14, 2000, to August 19, 2004, 2003-2005 Honda Civic Hybrid vehicles manufactured February 24, 2002, to January 18, 2005, 2003-2007 Honda Accord vehicles manufactured February 21, 2002, to August 28, 2007, 2002-2004 Honda CR-V vehicles, 2002-2003 Honda Odyssey vehicles manufactured June 19, 2001, to July 12, 2003, 2003 Acura MDX vehicles manufactured September 19, 2002, to June 19, 2003, 2003 Honda Element vehicles manufactured June 25, 2002, to July 31, 2003, and 2003 Honda Pilot vehicles manufactured November 26, 2001, to August 21, 2003. The affected vehicles have a passenger side frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture upon its deployment.
In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking the passenger seat occupant or other occupants possibly causing serious injury or death.
Honda will notify owners, and dealers will replace the passenger air bag inflator, free of charge. The recall began on July 1, 2015. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are JU4, JU5, JU6, and JU7. Note: Vehicles that have already received a replacement passenger air bag inflator as part of the recall remedy for an earlier campaign such as 14V353 or 14V700 (Honda recall numbers S95, JH6, JH7, JH8, JH9, JJ0, JJ1, JJ2, JJ6, JM5 and JM6) are not included in this recall. However, this recall does supersede 13V132 and 14V349. Note: On December 18, 2015 Honda informed NHTSA of an expansion of this recall to include certain model year 2004 Honda CR-V vehicles in addition to additional model year 2003 CR-V vehicles.
Campaign 15V370000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleMay 28, 2015
Honda (American Honda Motor Co.) is recalling certain model year 2001-2007 Accord, 2001-2005 Civic, 2001-2004 Honda Civic GX, 2003-2005 Honda Civic Hybrid, 2002-2006 CR-V, 2003-2011 Element, 2002-2004 Odyssey, 2003-2008 Pilot, 2006 Ridgeline, 2003 Acura 3.2CL, 2003-2006 Acura MDX, and 2002-2003 Acura 3.2TL vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion and other factors, including manufacturing variability that, over time, could cause the inflator to rupture.
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the driver frontal air bag inflator, free of charge. The recall began on July 1, 2015. Owners may contact Honda customer service at 1-888-234-2138. Owners may contact Acura customer service at 1-800-382-2238, select option 4. Note: Vehicles that have had their driver frontal air bag replaced previously as part of a recall remedy prior to September 12, 2014 need to have their air bag replaced under this recall as well. Vehicles that, on or after September 12, 2014, received a remedy for a prior driver frontal air bag inflator recall already received an inflator of a different design, and therefore are not included in this recall and do not require additional servicing. Note: This recall fully supersedes recalls 08V-593, 09V-259, 10V-041, 11V-260, 14V-351 and 15V-153. Honda's numbers for this recall are JQ9, JR0, JR1, JR2, JR3, JR4, JR5, JR6, JR7, and JR8.
Campaign 15V320000 on NHTSA.gov
Air bagsNov 4, 2014
American Honda Motor Co. (Honda) is recalling certain model year 2001-2005 Honda Civic, 2003-2004 Civic CNG and Element, 2002-2005 CR-V, 2002-2004 Odyssey, 2003-2005 Accord, Pilot, Civic Hybrid, and Acura MDX, 2005 Acura RL and 2006 Honda Ridgeline vehicles originally sold, or ever registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, U.S. Virgin Islands, Saipan, Guam, and American Samoa are addressed by this recall. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Honda will notify owners, and dealers will replace the passenger side air bag inflator, free of charge. The recall began January 26, 2015. Owners may contact Honda customer service at 1-800-999-1009.
Campaign 14V700000 on NHTSA.gov
Electrical systemOct 5, 2012
Honda is recalling certain model year 2002-2006 CR-V passenger vehicles, manufactured from February 19, 2002, through July 28, 2006. The driver-side power window switch may fail or melt.
If the switch fails, it could overheat, smoke, and cause a fire. A switch failure, and a fire, could occur even if the vehicle is not in use. As a precaution, owners are advised to park outside until the recall repair has been performed.
Honda will notify owners, and dealers will inspect and repair the switches, as necessary, free of charge. The safety recall began on November 2, 2012. Owners may contact Honda at 1-800-999-1009.
Campaign 12V486000 on NHTSA.gov
Exterior lighting, headlights, switchMar 30, 2012
HONDA IS RECALLING CERTAIN MODEL YEAR 2002 THROUGH 2004 CR-V; MODEL YEAR 2003 THROUGH 2005 PILOT; AND MODEL YEAR 2002 AND 2003 CIVIC VEHICLES. IN MARCH 2012, HONDA FILED A DEFECT REPORT TO RECALL CERTAIN MODEL YEAR 2002 THROUGH 2004 CR-V AND CERTAIN MODEL YEAR 2003 PILOT VEHICLES. IN AUGUST 2012, HONDA INFORMED THE AGENCY THAT IT WAS INCLUDING AN ADDITIONAL 820,789 VEHICLES INCLUDING CERTAIN MODEL YEAR 2004 AND 2005 PILOTS AND MODEL YEAR 2002 AND 2003 CIVICS. THE TOTAL NUMBER OF VEHICLES BEING RECALLED IS NOW 1,375,217. DUE TO TENSION FROM THE COMBINATION SWITCH WIRING HARNESS, WEAR ON THE SURFACE OF THE ELECTRICAL TERMINAL CAN OCCUR, YIELDING COPPER OXIDE, WHICH INCREASES ELECTRICAL RESISTANCE. INCREASED ELECTRICAL RESISTANCE MAY CAUSE THE TERMINAL ENDS TO MELT WITHIN THE WIRING HARNESS CONNECTOR.
IF THE TERMINAL ENDS MELT WITHIN THE WIRING HARNESS CONNECTOR, THE LOW BEAM HEADLIGHTS MAY BECOME INOPERATIVE, REDUCING DRIVER VISIBILITY AND INCREASING THE RISK OF A CRASH.
HONDA WILL NOTIFY OWNERS, AND DEALERS WILL REPAIR THE LOW BEAM TERMINAL HARNESS OR REPLACE THE LIGHTING SWITCH AS NECESSARY, FREE OF CHARGE. THE ORIGINAL RECALL BEGAN IN APRIL 2012. OWNERS OF VEHICLES INVOLVED IN THE SEPTEMBER 2012 EXPANSION WILL BE NOTIFIED IN SEPTEMBER 2012. OWNERS MAY CONTACT HONDA CUSTOMER SERVICE AT 1-800-999-1009.
Campaign 12V136000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Air bags, frontalJun 7, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE WIRE HARNESS OF THE DRIVER'S FRONT AIR BAG WAS INCORRECTLY WIRED.
IN THE EVENT OF A CRASH, THE AIR BAG INFLATION RATE WOULD BE INCORRECT, WHICH COULD INCREASE THE RISK OF INJURY TO THE DRIVER.
DEALERS WILL REPAIR THE WIRING. OWNER NOTIFICATION BEGAN ON JUNE 16, 2004. OWNERS SHOULD CONTACT HONDA AT 1-800-999-1009.
Campaign 04V255000 on NHTSA.gov
Electrical system, ignition, switchOct 27, 2003
ON CERTAIN SPORT UTILITY VEHICLES, METAL PARTICLES IN THE KEY CYLINDER BODY COULD INTERFERE WITH THE INTERLOCK LEVER OPERATION, MAKING IT POSSIBLE TO REMOVE THE IGNITION KEY WITHOUT SHIFTING THE TRANSMISSION TO "PARK."
IF THE VEHICLE OPERATOR DOES NOT SHIFT TO "PARK" BEFORE REMOVING THE KEY AND FAILS TO ENGAGE THE PARKING BRAKE, THE VEHICLE COULD ROLL AND A CRASH COULD OCCUR.
DEALERS WILL INSPECT AND TEST IGNITION SWITCHES FOR CONTAMINATION INTERFERENCE. ANY SWITCHES THAT FAIL THE TEST WILL BE REPAIRED. OWNER NOTIFICATION BEGAN ON NOVENBER 3, 2003. OWNERS SHOULD CONTACT HONDA AT 1-800-999-1009.
Campaign 03V422000 on NHTSA.gov
Power train, automatic transmissionJul 29, 2003
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS, EXCESSIVE CORROSION OF THE SHIFT CABLE LINKAGE COULD PREVENT THE DRIVER FROM SHIFTING THE AUTOMATIC TRANSMISSION INTO PARK.
IF THE VEHICLE OPERATOR FAILS TO ENGAGE THE PARKING BRAKE, THE VEHICLE COULD ROLL AND A CRASH COULD OCCUR. DEALERS WILL INSPECT THE SHIFT CABLE LINKAGE FOR CORROSION. IF CORROSION CAUSES BINDING, THEY WILL REPLACE THE SHIFT CABLE.
DEALERS WILL ALSO INSTALL A NEW CORROSION-RESISTANT CONTROL PIN. OWNER NOTIFICATION BEGAN ON AUGUST 19, 2003. OWNERS SHOULD CONTACT HONDA AT 1-800-999-1009.
Campaign 03V274000 on NHTSA.gov
SeatsSep 17, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE FRONT SEAT ANCHORAGE NUT STRENGTH IS INSUFFICIENT BECAUSE THE NUTS WERE INSTALLED IMPROPERLY.
IF A COLLISION OCCURRED, THE SEAT ANCHORAGE WOULD NOT WITHSTAND THE FORCE, AND THE FRONT SEAT OCCUPANTS WOULD NOT BE RESTRAINED PROPERLY.
TELEPHONE CALLS WERE MADE TO EACH OWNER AND THE VEHICLES HAVE BEEN REPLACED.
Campaign 02V251000 on NHTSA.gov
Seat belts, front, webbingNov 26, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES EQUIPPED WITH AUTOMATIC SEAT BELT PRETENSIONS. THE CR-V IS EQUIPPED WITH TWO SEAT BELT PRETENSIONERS - RETRACTOR AND BUCKLE - IN BOTH THE DRIVER AND FRONT PASSENGER SEATING POSITIONS. SOME BUCKLE PRETENSIONERS USE A PART THAT RESTRICTS THE FULL MOTION OF THE MECHANISM.
IF THESE PRETENSIONERS ACTIVATE IN A CRASH, THE SEAT BELT COULD UNLATCH, LEAVING THE FRONT SEAT OCCUPANTS UNRESTRAINED.
DEALERS WILL REPAIR BOTH FRONT SEAT BELT BUCKLE PRETENSIONERS. CUSTOMERS WILL BE PROVIDED WITH A RENTAL CAR. OWNERS WERE ORIGINALLY CONTACTED ON NOVEMBER 14, 2001. A FOLLOWUP OWNER NOTIFICATION LETTER IS BEING MAILED DURING DECEMBER 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT HONDA AT 1-800-999-1009.
Campaign 01V351000 on NHTSA.gov
Representative owner complaints
527 reports, newest first.
Exterior lighting, Air bags, Seat belts, Feb 1, 2019
"TAKATA INFLATORS" AIRBAG LIGHT SYMBOL KEEPS COMING ON IN DASHBOARD WHILE IN MOTION
Air bags, Aug 27, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE DEALER (WEBER FORD, 3465 PROGRESS PKWY, GRANITE CITY, IL 62040, 618-452-5400) CONFIRMED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Other or unspecified, May 23, 2018
IGNITION CYLINDER. IF KEY IS REMOVED IT WILL NOT ALLOW YOU TO TURN THE KEY TO START THE CAR WHEN RE-INSERTED. THIS PROBLEM HAS LEFT MY FAMILY STRANDED. THANKFULLY AFTER AN HOUR OF PLAYING WITH THE KEY I WAS ABLE TO GET IT STARTED.. CANNOT REMOVE KEY UNTIL I HAVE THE MONEY TO FIX IT, HENCE NOT BEING ABLE TO LOCK THE DOORS WHICH IS A HUGE SECURITY ISSUE.
Electrical system, Other or unspecified, May 17, 2018
IGNITION LOCKED
Seats, Apr 29, 2018
THE DRIVERS SEAT IS LOOSE. IT ROCKS BACK AND FORTH WHEN DRIVING AND WHEN STILL. IT IS NOT SOLIDLY INSTALLED AND CAN BE SHAKEN TO THE POINT WHERE IT LOOKS LIKE THE SEAT CAN ACTUALLY DETACH FROM ITS MOUNTING. THIS IS DEFINITELY A DEFECT BECAUSE THERE ARE MANY OTHER PEOPLE WHO ARE EXPERIENCING THESE SAME SYMPTOMS IN THEIR 2002 HONDA CR-VS.
Electrical system, Feb 27, 2018
THE PASSENGER SIDE POWER WINDOW SWITCH SMOKED AND STOPPED WORKING. THERE WAS A RECALL FOR THIS AND I WOULD LIKE TO KNOW IF THE REPAIR WOULD BE COVERED. THE PASSENGER WINDOW SIDE IS THE ONLY ONE AFFECTED.
Seats, Feb 21, 2018
MY 2002 HONDA CRV'S FRONT DRIVERS SEAT HAS BEEN ROCKING OR MOVING SLIGHTLY AS I DRIVE AROUND. I WENT TO GET MY CRV INSPECTED IN VIRGINIA AS IS REQUIRED EVERY YEAR, BUT WAS REJECTED. HE SAID THE SEAT HAS TO BE FIXED, IT ROCKS. IT SEEMS TO ME IF IT FAILED TO PASS THE VIRGINIA STATE INSPECTION, THEN IT IS A SAFETY HAZARD. I WENT ON THE HONDA OWNERS CLUB FORUM AND SAW THAT OTHER OWNERS HAD THE SAME PROBLEM. I CALLED THE HONDA RECALL CENTER, BUT THERE HAS BEEN NO RECALLS NOR CAMPAIGNS REGARDING LOOSE/ROCKING DRIVER SEATS. IT MUST BE A SAFETY ISSUE IF IT FAILED THE STATE INSPECTION. I'D LIKE FOR HONDA TO FIX MY SEAT SO IT DOES NOT ROCK WITH OUT CHARGE. I HAVE OWNED HONDAS FOR ABOUT 25 YEARS, NOW.
Electrical system, Jan 30, 2018
DRIVER'S WINDOW WORKS, BUT PASSENGER AND BACK SEAT WINDOWS WONT WORK. I'M SEEING MANY OTHER PEOPLE WITH HONDAS HAVE THE SAME PROBLEM! ALSO, THE WINDSHIELD WASHER WON'T WORK.
Exterior lighting, Seat belts, Seats, Jan 5, 2018
EVER SINCE I HAVE HAD MY CAR THE HEADLIGHTS BURN OUT WITHIN 3-4 MONTHS. CHANGE ONE, THE OTHER GOES OUT. AVERAGING 2000.00 OVER THE LIFETIME OF OWNING MY CAR. THE FRONT DRIVERS SEAT'S BOLT BROKE...THE SERVICE MANAGER SAID IT WAS BC OF WEIGHT...I WEIGH 135# I HAD TO PAY TO HAVE MY SEAT FIXED. NOT MY FAULT!! MY SEAT BELT WILL NOT BUCKLE UNTIL THE 4-5 TRY..IT KEEPS ON BOUNCING OUT OF THE CLICKER.
Air bags, Wheels, Electronic stability control (ESC), Dec 27, 2017
"TAKATA RECALL" MY HONDA-CRV WAS HIT BEHIND BY A YOUNG LADY IN NOVEMBER 2016. SHE ADMITTED HER FAULT AND HER INSURANCE COMPANY PAID FOR THE REPAIR TO THE GARAGE.THE REAR BUMPER WAS SEVERELY DENTED AND IT CREATED SOME OTHER MECHANICAL PROBLEMS AND THE GARAGE OWNER FIXED THEM.I DO NOT HAVE KNOWLEDGE ABOUT IT. EMPHATICALLY, I SHOULD SAY: # 1. WHEN THIS ACCIDENT TOOK PLACE THE AIR-BAG DID NOT DEPLOY. IT IS A BIG QUESTION ? # 2. THE GARAGE OWNER, DURING THE REPAIR DAYS ASKED ME TO TAKE THE VEHICLE TO ANOTHER GARAGE WHO DID THE 'WHEEL ALIGNMENTS." ONE OF THE PERSONS THERE TOLD ME " THE EXCEL IS NOT GOOD/DEFECTIVE AND NEED TO BE FIXED OR REPLACED... SOMETHING LIKE THAT AS FAR AS I CAN REMEMBER." I SAID THAT I CAN NOT AFFORD TO DO THAT NOW AND I BROUGHT THE VEHICLE BACK.I TOLD ABOUT IT TO MY GARAGE OWNER. HE INSPECTED IT AND SAID " CAN NOT SEE SUCH A THING, BUT WILL SEE LATER." SINCE THEN, I USE THE CAR WITH SUSPICIOUS AND SCARE TO DRIVE FAR AWAY PLACES. NEVER DRIVE ON FREE-WAYS. # 3. I GOT A DASH BOARD WARNING IN SEPTEMBER THIS YEAR. THE GARAGE OWNER SAID THAT ENGINE OIL NEED TO BE CHANGED AND I DID SO ON 09.26.2017. BUT STILL THE LIGHT IS ON ? I THINK IT SAYS " MAINTENANCE REQUIRED." WHY IS THE LIGHT IS ON EVEN AFTER OIL CHANGE IS DONE ? I DO NOT DRIVE THE VEHICLE EVERYDAY AS I CAN NOT AFFORD GAS MONEY. WE ARE STATE BENEFICIARIES AND THE STATE HAS CATEGORIZED US AS LOW INCOME FAMILY. MYSELF AND THREE FAMILY MEMBERS MOST OF THE TIME TRAVEL BY BUS. THEREFORE, I CAN NOT AFFORD TO PAY FOR REPAIRS AND KINDLY HELP ME TO FIX THESE ISSUES AT AN EARLY DATE. THANK YOU.
Electrical system, Seat belts, Seats, Dec 13, 2017
DRIVERS SIDE SEAT BELT WILL NOT ALWAYS CLICK INTO LOCK. DRIVERS SIDE SEAT IS VERY LOOSE. MALFUNCTION LIGHT WILL NOT TURN OFF.
Air bags, Nov 30, 2017
TAKATA RECALL REIMBURSEMENT
Air bags, Nov 2, 2017
I RECEIVED IN THE MAIL A NOTICE FOR VEHICLES WITH TAMARA AIRBAGS FROM TK HOLDINGS INC, CONCERNING THE AIRBAGS IN THE ABOVE MENTIONED VEHICLE. I AM CONCERNED ABOUT THE ENDANGERMENT THIS MAY PRESENT. PLEASE ADVISE ME ON WHAT STEPS I NEED TO TAKE TO CORRECT THIS PROBLEM.
Air bags, Vehicle speed control, Service brakes, Oct 17, 2017, crash
I HAD BEEN DRIVING FOR APPROXIMATELY 30 MINUTES. AS I DROVE ALONG I-575 - A 4-LANE HIGHWAY - I NOTICED A KIND OF POWER SURGE FROM MY ENGINE. MY SPEEDOMETER REGISTERED 80 MPH! I APPLIED THE BRAKES BUT WAS UNABLE TO SLOW THE CAR MORE THAN 20-30 MPH, AND THEN IT STARTED TO CREEP BACK UP. I EXITED AT THAT POINT, KNOWING I NEEDED HELP. I WAS STILL GOING MUCH TOO FAST. I LOOKED FOR A SERVICE STATION AND NOT ONLY WAS THERE NONE, WITHIN SECONDS I WAS FACED WITH A RED LIGHT WITH 4 LANES OF CROSS TRAFFIC (GEORGE BUSBY PARKWAY) - I COULDN'T STOP THE CAR! SO I TOOK IT OFF THE ROAD IN A CONTROLLED CRASH, GOING OVER THE CURB, 6 OR SO FEET OF GRASS, A HUGE HEDGE, AND CRASHED INTO A VERY TALL, MATURE CRAPE MYRTLE. THANK GOD THE CAR FINALLY STOPPED. I WAS FORTUNATE THE CRAPE MYRTLE CONSISTED OF MULTIPLE TRUNKS RATHER THAN BEING AN OAK OR SIMILAR. THE CRAPE MYRTLE MANAGED TO DISSIPATE THE IMPACT OF MY CAR AND I ONLY SUSTAINED A BROKEN WRIST. THE AIR BAG DID NOT DEPLOY. MY INSURANCE COMPANY IS CHARGING ME WITH DRIVING OUT OF CONTROL!!!!
Air bags, Oct 1, 2017, crash
I WAS INVOLVED IN AN INCIDENT WHERE A VEHICLE PULLED OUT IN FRONT OF ME AND I HIT THEM. THE DAMAGE TO DRIVER SIDE FRONT END DAMAGE IS SUCH THAT I AM UNABLE TO OPEN THE DRIVERS DOOR OR DRIVE THE VEHICLE SAFELY WITHOUT REPAIR. I DO NOT UNDERSTAND WHY THE AIRBAG SYSTEM FAILED TO DEPLOY. I DID TAKE MY VEHICLE IN FOR THE SAFETY RECALL AIRBAG REPLACEMENTS WHEN NOTIFIED.
Seats, Aug 28, 2017
DRIVER SEAT BUSHING, SEAT ROCKS SINCE NEW, WITH IN FIRST MONTH OF OWNING DEALER NOTIFIED, THEY SAID THE ROCKING WAS NORMAL. FOUND NHTSA CMOAIN #02V251000, I WAS NEVER NOTIFIED.
Exterior lighting, Jul 12, 2017
WE RESPONDED TO A SAFETY RECALL ON OUR 2002 HONDA CRV IN 2013 TO REPLACE THE COMBINATION LIGHT SWITCH WHICH MIGHT CAUSE A FIRE OR THE LIGHTS TO GO OUT UNEXPECTEDLY. REPAIRS WERE COMPLETED 30 OCT 2013. IN MARCH 2017 THE ISSUES IDENTIFIED IN THE RECALL WERE EXACTLY WHAT HAPPENED. THE SWITCH STARTED SMOKING AND THE LIGHTS WENT OUT. I NOTIFIED THE CLOSEST DEALERSHIP TO SCHEDULE THE REPAIRS FOR THE ITEMS TO BE REPLACED. THE DEALER TOLD ME THAT YES THIS IS THE ITEM COVERED BY THE RECALL BUT WOULD NOT BE COVERED AND I WOULD HAVE TO PAY. THIS MADE NO SENSE TO ME BUT AS I HAD TO DRIVE 80 MILES TO RETURN HOME I WENT AHEAD AND PAID. I CONTACTED HONDA AND EXPLAINED THE PROBLEM. THEY RESPONDED THAT THE PARTS THEY HAD PREVIOUSLY INSTALLED WERE NOW OUT OF WARRANTY AND THEY WOULD NOT COVER THE COSTS. IT SEEMS THAT EVEN IF REPLACEMENT PARTS ARE USED AND THE SAFETY ISSUE STILL HAPPENS AS IDENTIFIED IN THE SAFETY RECALL, THEY SHOULD COVER THE REPAIR COSTS. THEY FELT OTHERWISE.
Vehicle speed control, Other or unspecified, Jul 11, 2017
WHILE PASSING ANOTHER VEHICLE DRIVING UNDER THE SPEED LIMIT (25 MPH IN A 45 MPH ZONE). I ACCELERATED TO PASS, MY CAR BEGAN TO SPEED FASTER AND FASTER WITHOUT ME BEING ABLE TO CONTROL OR STOP THE VEHICLE. BOTH FEET WERE SLAMMED ON THE BRAKE PEDAL BUT WE REACHED 70MPH, BUT I COULDN'T STOP THE CAR. I PULLED THE EMERGENCY BRAKE AND YET THE CAR CONTINUED. WE RODE ON BOTH THE BRAKE PEDAL AND EMERGENCY BRAKE FOR AT LEAST A MILE. IT ONLY SLOWED DOWN A LITTLE, BUT I WAS ABLE TO DRIVE ON THE SHOULDER AND LUCKILY DIDN'T COME TO ANY STOP SIGNS OR TRAFFIC LIGHTS. I WAS FINALLY ABLE TO STOP MY VEHICLE N FRONT OF A RESTAURANT BY TURNING THE IGNITION OFF, WHILE STILL MOVING. WITH THE CAR FINALLY STOPPED, I PUT THE CAR IN PARK AND IMMEDIATELY CHECKED TO MAKE SURE THERE WAS NOTHING OBSTRUCTING THE PEDAL CAUSING IT TO ACCELERATE. THERE WAS NOTHING. NOTHING APPEARED OBVIOUSLY WRONG UNDER THE HOOD, EXCEPT A STRONG BURNING SMELL FROM THE BRAKES. I TURNED THE IGNITION ON WHILE IN PARK AND THE SPEEDOMETER WENT TO 140 MPH, THE RPMS RED LINED (WITHOUT PUSHING THE BREAK OR GAS PEDAL). I TURNED THE CAR OFF IMMEDIATELY. WE THEN PUT THE CAR IN NEUTRAL AND ROLLED IT INTO THE RESTAURANTS PARKING LOT. I CALLED AAA TO HAVE A TOW TRUCK BRING THE VEHICLE TO A LOCAL MECHANIC. LUCKILY, I WAS ABLE TO STOP THE VEHICLE BEFORE ANY PERSON WAS INJURED, KILLED OR DAMAGED PROPERTY. THE MECHANIC CONTACTED ME AND RECOMMENDED THAT HE NOT TOUCH IT AND TO HAVE HONDA PICK IT UP AND TAKE IT BACK TO THE DEALERSHIP FOR THEIR MECHANICS LOOK AT IT IN CASE IT WAS A MANUFACTURER'S DEFECT. I WENT TO THE HONDA DEALER IN PERSON AND SPOKE TO THE SERVICE MANAGER, HE WAS VISIBLY ALARMED BY THE EVENTS THAT HAPPENED ON SUNDAY. HE SAID THAT HE WOULD CHECK THE VEHICLE FOR ANY ISSUES. DEALER PICKED UP THE VEHICLE FROM MECHANIC. THE HONDA DEALER SAID THEY LOOKED AT THE CR-V AND COULDN'T FIND ANYTHING.
Steering, Air bags, Jun 12, 2017, crash
TL* THE CONTACT OWNS A 2002 HONDA CR-V. THE CONTACT STATED THAT THE VEHICLE WAS REAR ENDED WHILE AT A RED LIGHT. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED SHOULDER, NECK, AND LOW BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS LATER TAKEN TO PAUL PAINT AND BODY SHOP IN HIGH RIDGE, MO, WHERE THE VEHICLE WAS BEING REPAIRED FOR THE CRASH DAMAGE. IN ADDITION, THE CONTACT STATED THAT THE STEERING WHEEL POSITION LOCK FAILED TO ADJUST AND REMAIN SECURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V370000 AND 15V320000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Suspension, May 20, 2017
ONE STABILIZER LINK IS BROKEN WHILE THE OTHER IS LOOSE.
Air bags, Seat belts, Mar 22, 2017, crash
TL* THE CONTACT OWNED A 2002 HONDA CR-V. WHILE DRIVING 35 MPH, ANOTHER VEHICLE RAN THE STOP SIGN AND WAS T-BONED BY THE CONTACT'S VEHICLE. THE CONTACT STATED THAT THE SEAT BELT PRETENSIONER FAILED AND THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT'S WIFE SUSTAINED A BROKEN KNEE CAP AND UPPER TORSO INJURIES. THE REAR PASSENGER SUSTAINED BACK INJURIES AND THE DRIVER SUSTAINED BACK AND TORSO INJURIES. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS DESTROYED AND TOWED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOR A RECALL IN 2010. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE RECALL SPECIFICS WERE NOT PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 188,000. UPDATED 05/17/17*LJ UPDATED 08/07/2017*JS
Seats, Mar 6, 2017
TL* THE CONTACT OWNS A 2002 HONDA CR-V. WHILE DRIVING VARIOUS SPEEDS, THE DRIVER'S SEAT BECAME UNSTABLE AND ROCKED BACK AND FORTH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
Vehicle speed control, Service brakes, Feb 23, 2017, crash
TL* THE CONTACT OWNED A 2002 HONDA CR-V. WHILE DRIVING APPROXIMATELY 20 MPH, THE DRIVER DEPRESSED THE BRAKE PEDAL TO STOP THE VEHICLE. HOWEVER, THE CONTACT'S VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO THE REAR OF A SECOND VEHICLE. WITH THE MOTOR STILL RUNNING AND THE BRAKE PEDAL DEPRESSED, THE CONTACT'S VEHICLE ACCELERATED AND CRASHED INTO THE VEHICLE A SECOND TIME. WHILE ATTEMPTING TO MOVE THE VEHICLE, A SERVICE WORKER EXPERIENCED THE SAME FAILURE. THE VEHICLE WAS DESTROYED AND TOWED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DRIVER SUSTAINED AN INJURED LEFT ARM AND EYE IRRITATION, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 150,000. ...UPDATED 05/17/17 *BF THE CONSUMER STATED DUE TO NO CODES SHOWING UP AFTER THE FAILURE; THE FAILURE IS NEVER INVESTIGATED. UPDATED 10/18/2017*JS
Fuel/propulsion system, Feb 21, 2017
THE COATED FUEL LINE UP NEAR THE FUEL TANK RUSTED FROM INSIDE OUT YET THE REST OF THE FUEL LINE ESPECIALLY THE PART EXPOSED TO THE ROAD DEBRIS AND SALT WAS PRISTINE CONDITION. THE FUEL BEGAN SPILLING WHILE DRIVING AND WE NOTICED IT WHEN WE WENT TO PARK THE CAR IN THE DRIVEWAY - LOSING ~ 1 L/MIN..
Air bags, Feb 12, 2017, crash
MY CAR WAS TOTALED BUT NONE OF THE AIRBAGS DEPLOYED. WITH SUCH A HUGE DAMAGE WHICH HAPPENED ON A HIGHWAY AT HIGH SPEED WITH TWO FLIPS AND HIT A TREE BEFORE IT CAME TO AN UPSIDE DOWN STATIONARY POSITION, THE AIR BAGS SHOULD HAVE DEPLOYED AS A SAFETY FEATURE BUT NONE OF THEM DID. THE PHOTOS OF THE WRECKED CAR WERE ATTACHED.