2011 Honda CR-V
Problems, recalls and owner-reported issues
Air bags is the leading concern among 553 owner complaints filed for this model year. This is the 8th highest complaint count among 26 CR-V model years with reports.
Of the 2011 reports, 29 involved a crash and 2 involved a fire. 12 people were injured.
What owners report most often
Recalls and investigations
Structure, frame and membersMar 30, 2023
Honda (American Honda Motor Co.) is recalling certain 2007-2011 CR-V vehicles that were sold, or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Washington D.C., and Wisconsin. An accumulation of road salt may cause the frame to corrode and possibly detach the rear trailing arm.
A detached rear trailing arm can cause a loss of vehicle control, increasing the risk of a crash.
Dealers will inspect and install a support brace or repair the rear frame, as necessary, free of charge. Depending on the extent of any corrosion damage, Honda may offer to repurchase the vehicle. Owner notification letters were mailed May 22, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is UE3.
Campaign 23V228000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJun 27, 2019
Honda (American Honda Motor Co.) is recalling certain 2009-2014 Acura TSX, 2011-2014 TSX Sport Wagon, 2010-2013 ZDX, 2008-2012 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic and Civic Hybrid, 2008-2010 Civic GX NGV, 2012-2015 Crosstour, 2007-2011 CR-V, 2009-2013 Fit, 2014 Fit EV, 2010-2014 Insight, and 2009-2015 Pilot vehicles. The vehicles are equipped with passenger frontal air bag inflators assembled as a recall remedy part or replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began August 12, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are F5F and Q5E.
Campaign 19V502000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleJun 27, 2019
Honda (American Honda Motor Co.) is recalling certain 2013 Acura ILX, 2015 RDX, 2005-2010 and 2012 RL, 2009-2014 TL, 2010 and 2012 ZDX, 2007-2011 CR-V, 2011-2013 and 2015 CR-Z, 2009-2013 Fit, 2013 Fit EV, 2010-2011 and 2013 Insight and 2007-2014 Ridgeline vehicles. These vehicles are equipped with driver frontal air bag inflators assembled as a recall remedy part or replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the driver frontal air bag inflator, free of charge. The recall began August 12, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are S5B and W59.
Campaign 19V500000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleMay 16, 2019
Honda (American Honda Motor Co.) is recalling certain 2009-2014 Acura TSX, 2011-2013 TSX Sport Wagon, and 2010-2012 ZDX and 2008-2012 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic, Civic Hybrid and Civic NGV, 2012-2014 Crosstour, 2007-2011 CR-V, 2009-2013 Fit, 2010-2013 Insight, and 2009-2015 Pilot vehicles. The front passenger air bag inflator may have been installed incorrectly during replacement.
An incorrectly installed air bag inflator may not properly deploy the passenger frontal air bag in the event of a crash, increasing the risk of injury.
Honda will notify owners, and dealers will inspect the inflator installation and, if necessary, replace the passenger frontal air bag module assembly, free of charge. The recall began July 5, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are M4O, P4R, T4Q, and W4P.
Campaign 19V378000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleMar 6, 2019
Honda (American Honda Motor Co.) is recalling specific 2003 Acura 3.2CL, 2013-2016 ILX, 2013-2014 ILX Hybrid, 2003-2006 MDX, 2007-2016 RDX, 2002-2003 3.2TL, 2004-2006, and 2009-2014 TL, 2010-2013 ZDX and 2001-2007 and 2009 Honda Accord, 2001-2005 Civic, 2003-2005 Civic Hybrid, 2001-2005 Civic GX NGV, 2002-2007 and 2010-2011 CR-V, 2003-2011 Element, 2007 Fit, 2002-2004 Odyssey, 2003-2008 Pilot, and 2006-2014 Ridgeline vehicles. The affected vehicles received a replacement driver air bag inflator as part of a previous Takata inflator recall remedy or a replacement driver air bag module containing the same inflator type as a service part. Due to a manufacturing error, in the event of a crash necessitating deployment of the driver frontal air bag, these inflators may explode.
An explosion of an inflator within the driver frontal air bag module may result in sharp metal fragments striking the driver, front seat passenger or other occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the driver's air bag inflator with an alternate inflator, free of charge. The recall began April 10, 2019. Honda owners may contact customer service at 1-888-234-2138. Honda's number for this recall is O41. Acura owners may contact customer service at 1-888-234-2138. Acura's number for this recall is U40.
Campaign 19V182000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleSep 27, 2018
Honda (American Honda Motor Co.) is recalling certain 2014 Honda Insight and Acura TSX and TSX Wagon, 2014-2015 Honda Crosstour and Pilot vehicles nationwide, as well as certain 2014 Honda FCX Clarity and Fit EV vehicles in Florida, Hawaii, Puerto Rico, Texas, Alabama, Georgia, Louisiana, Mississippi, South Carolina, California, American Samoa, Guam, the Northern Mariana Islands (Saipan) and the U.S. Virgin Islands. Honda is also recalling certain 2011-2013 Acura TSX, TSX Wagon and ZDX, Honda Crosstour, Insight, Fit and Pilot vehicles, 2011-2012 Honda Accord and 2011 Honda Civic NGV, Civic, Civic Hybrid and CR-V vehicles in Arizona, Arkansas, Delaware, the District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia. Lastly, Honda is recalling certain 2010-2013 Acura TSX and ZDX, Honda Crosstour, Fit, Insight and Pilot, 2011-2013 TSX Wagon, 2010-2012 Honda Accord and 2010-2011 Honda Civic NGV, Civic, Civic Hybrid and CR-V vehicles in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag air bag inflators assembled as part of the frontal air bag modules, and used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), may explode due to propellant degradation occurring after long-term exposure to higher absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began November 6, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are M2J and S2K.
Campaign 18V661000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleApr 26, 2018
Honda (American Honda Motor Co.) is recalling certain 2003-2012 Honda Accord and Pilot, 2010 Accord Crosstour, 2001-2011 Civic, 2002-2011 CR-V, 2003-2004, 2006-2008 and 2011 Element, 2007 and 2009-2013 Fit, 2010-2012 Insight, 2002-2004 Odyssey, and 2012 Ridgeline vehicles. The front passenger air bag may have been installed incorrectly during replacement.
An incorrectly installed air bag may deploy improperly in the event of a crash, increasing the risk of injury.
Honda will notify owners, and dealers will inspect and, if necessary, replace the passenger frontal air bag module assembly, free of charge. The recall began June 22, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are K1P, and M1O.
Campaign 18V268000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 9, 2018
Honda (American Honda Motor Co.) is recalling certain 2010-2013 Acura TSX, ZDX, Honda Accord Crosstour, Fit, Insight and Pilot vehicles, 2011-13 Acura TSX Sportswagon, 2010-2012 Honda Accord,, 2010-2011 Honda Civic, Civic NGV, Civic Hybrid and CR-V vehicles and 2013 Honda FCX Clarity and Fit EV vehicles ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Honda is recalling certain 2010-2012 Acura TSX, Honda Accord, Accord Crosstour, Fit and Pilot, 2010-2011 Honda Civic, Civic NGV, Civic Hybrid and CR-V, and 2010 Acura ZDX and Honda Insight vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Unless included in Zones A or B above, Honda is recalling certain 2009 Acura TSX, Honda Accord, Civic, Civic NGV, Civic Hybrid, CR-V, Fit, and Pilot vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the frontal air bag modules, and used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), may explode due to propellant degradation occurring after long-term exposure to higher absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 16, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are B0K and L0J.
Campaign 18V042000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleAug 31, 2017
Honda (American Honda Motor Co.) is recalling certain 2008-2012 Accord, 2010-2012 Accord Crosstour, 2006-2011 Civic, 2007-2011 CR-V, 2009-2012 Fit and Pilot, 2010-2012 Insight, and 2009-2012 Acura TSX vehicles that received replacement passenger frontal air bag inflators. One dealership may have incorrectly installed the replacement air bag inflators.
In the event of a crash, an incorrectly installed passenger frontal air bag inflator may deploy the air bag improperly, increasing the risk of injury.
Honda will notify owners, and dealers will replace the passenger frontal air bag module assembly, free of charge. The recall began October 30, 2017. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are O07, Y0A, N06, G05, M04, Y01, and O09.
Campaign 17V545000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJun 29, 2017
Honda (American Honda Motor Co.) is recalling certain 2007-2011 Honda CR-V vehicles which have had the passenger frontal air bag replaced. The air bag inflator repair kit may have been assembled by the supplier with an incorrect wire harness.
If an inflator with an incorrect wire harness is installed, the air bag may not deploy as intended, increasing the risk of injury in the event of a crash.
Honda will notify owners, and dealers will inspect and, if necessary, replace the passenger frontal air bag inflator, free of charge. The recall began on August 3, 2017. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is KF9.
Campaign 17V417000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 10, 2017
Honda (American Honda Motor Co.) is recalling certain 2009-2012 Acura TSX, 2011-2012 Acura TSX Wagon, 2010-2012 Acura ZDX, 2008-2012 Honda Accord, 2010-2012 Honda Accord Crosstour and Honda Insight, 2009-2012 Honda Fit, 2009-2012 Pilot, 2007-2011 Honda CR-V, 2012 Honda FCX Clarity and 2006-2011 Honda Civic, Civic Hybrid, Civic NGV vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, if not included in "Zone A" above, Honda is recalling certain 2009 Acura TSX, Honda Fit and Pilot, 2008-2009 Honda Accord, 2006-2009 Civic, Civic Hybrid and Civic NGV, and 2007-2009 Honda CR-V vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, if not included in "Zone B" above, Honda is recalling certain 2008 Honda Accord, 2006-2008 Honda Civic, Civic Hybrid and Civic NGV and 2007-2008 Honda CR-V vehicles originally sold, or ever registered, in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the front passenger side air bag inflator, free of charge. The manufacturer has mailed an interim notification, and will send a second notification when parts are available. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KE1 and KE2.
Campaign 17V030000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleMay 24, 2016
Honda (American Honda Motor Co.) is recalling certain model year 2009-2011 Acura TSX, 2011 TSX Wagon, 2010-2011 Acura ZDX, 2008-2011 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic, Civic Hybrid, and Civic GX, 2007-2011 CR-V, 2010-2011 FCX Clarity and Insight, and 2009-2011 Fit, and Pilot vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless already included in "Zone A" above, Honda is recalling certain model year 2008 Honda Accord, 2006-2008 Civic, Civic Hybrid and Civic GX, and 2007-2008 CR-V vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, the District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Vehicles not originally sold or ever registered in either Zones A or B are not subject to this safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the inflator, free of charge. The recall began March 2017. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall is KA4, KA5, KA6, and KA7.
Campaign 16V346000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleFeb 3, 2016
Honda (American Honda Motor Co.) is recalling certain model year 2007-2011 Honda CR-V, 2011-2015 CR-Z, 2010-2014 FCX, and Insight, 2009-2013 Fit, 2013-2014 Fit EV, 2007-2014 Ridgeline, 2013-2016 Acura ILX, 2013-2014 Acura ILX Hybrid, 2007-2016 RDX, 2005-2012 Acura RL, 2009-2014 Acura TL, and 2010-2013 Acura ZDX vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the inflator, free of charge. The recall began March 2017. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are JY0, JY1, and JY2.
Campaign 16V061000 on NHTSA.gov
Representative owner complaints: air bags
295 reports, newest first. Show all
Air bags, May 13, 2016
TL* THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, May 10, 2016
2011 HONDA CR-V. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR AIRBAG DEFECT RECALL NOTICE. *SMD
Air bags, May 3, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 07/27/16*LJ UPDATED 08/01/16.*JB
Air bags, May 2, 2016
2011 HONDA CR-V. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR DEFECTIVE AIRBAG RECALL NOTICE. *SMD
Air bags, Apr 29, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Apr 27, 2016
2011 HONDA CR-V. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR DRIVER AIRBAG INFLATOR RECALL NOTICE. CONSUMER REQUESTS ALTERNATIVE VEHICLE UNTIL RECALL IS COMPLETE. *SMD
Air bags, Apr 25, 2016
2011 HONDA CR-V. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR AIRBAG RECALL NOTICE. *SMD THE CONSUMER REFERENCED RECALL # 16V061000. *JB
Air bags, Apr 25, 2016
2011 HONDA CR-V. CONSUMER WRITES IN REGARDS TO DRIVER AIRBAG RECALL AND THAT FRONT PASSENGER AND SIDE AIRBAGS SHOULD ALSO BE INCLUDED IN THE RECALL NOTICE. *SMD
Air bags, Apr 22, 2016
TAKATA RECALL, I RECEIVED A LETTER FROM AMERICAN HONDA ABOUT A SAFETY RECALL RELATED TO THE AIRBAG OF MY HONDA CRV 2011. THIS CAR WAS IN THE STATE OF RI WHERE MY DAUGHTER WAS GOING TO COLLEGE SO THE CLOSEST HONDA DEALER HAD THE CAR TOWED TO THERE CLOSEST LOCATION AND GAVE ME AN SMALLER CAR WITH THE EXCUSE THAT I WAS GOING TO RECEIVE A CAR WITH SIMILAR CARGO SPACE THAN THE CRV AS SOON AS WE HAVE TO MOVE OUR DAUGHTER OUT OF ONCE SHE FINISHED HER SEMESTER AND ALSO THAT THE CAR WAS GOING TO BE TOWED TO NH WHEN WE MOVE TO NH BUT NOW THEIR CUSTOMER SERVICE DEPARTMENT IS DENYING THAT THEY MADE SUCH PROMISES AND ASKING US TO COVER THE TOWING BACK TO NH AND BORROW OTHERS PEOPLES CAR TO MOVE OUT OF RI. IN FEWER WORDS THEY ARE RUNNING AWAY FROM THEIR RESPONSIBILITY AND LYING TO THEIR CUSTOMERS. NOW I AM IN NH AND THEY ARE HOLDING THE CAR AGAINST MY WILL UNLESS I PAY THE TOWING MYSELF. NOW I HAVE 30 DAYS TO REGISTER MY CAR IN NH BUT THANKS TO AMERICAN HONDA I WON'T BE ABLE TO DO SO.I UNDERSTAND THAT ACCIDENTS AND FATALITIES ARE MORE IMPORTANT THAN MY CASE BUT AMERICAN HONDA SHOULD NOT TAKE ADVANTAGE OF THE GRAVITY OF OTHER CASES TO ABUSE AND LIE TO THEIR CUSTOMERS.
Air bags, Apr 20, 2016
TAKATA RECALL: PARTS NOT AVAILABLE FOR HANDICAP VEHICLE, RENTAL NOT AVAILABLE TO ASSIST WITH HANDICAP ASSISTANCE, NEED SUV TYPE VEHICLE TO ALLOW ENTRY. REQUIRE PARTS FOR RECALL TO BE EXPEDITED TO: ROLLING HILLS AUTO PLAZA, 1607 N. BELT HWY., ST. JOSEPH, MO 64508(WWW.ROLLINGHILLSAUTOPLAZA.COM)
Air bags, Apr 13, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Apr 13, 2016
TAKATA RECALL - MY CAR WAS ADDED TO THE RECALL LIST IN FEBRUARY 2016 AND I WAS NOTIFIED BY MAIL IN MARCH. I ONLY HEARD THROUGH ANOTHER CUSTOMER IN APRIL THAT IF I CONTACT HONDA, A RENTAL WILL BE PROVIDED BECAUSE THE PARTS ARE NOT AVAILABLE UNTIL "PROBABLY" LATE SUMMER 2016. HONDA DID NOT NOTIFY ME THAT A RENTAL CAR COULD BE PROVIDED BUT RELY ON THE CUSTOMER TO CALL THEM. THIS DEFECT COULD CAUSE INJURY OR DEATH TO THE DRIVER OR PASSENGERS OF OUR CAR. I HAVE CALLED 8 DEALERSHIPS IN THE NYC AREA MULTIPLE TIMES THIS WEEK. 2/8 SAID THEY COULD HELP ME RENT A CAR, BUT ONLY UP TO $35/DAY AND THE DIFFERENCE/ INSURANCE AND STORAGE FOR MY DEFECTIVE VEHICLE IS MY FINANCIAL RESPONSIBILITY. ALTHOUGH THE HONDA WEBSITE CLAIMS TO PROVIDE RENTALS AT NO CHARGE. HONDA IS PROVIDING FALSE INFORMATION IN THEIR RECALL CAMPAIGN, AND I CAN NOT AFFORD A RENTAL CAR IN MY AREA BECAUSE OF THE DIFFERENCE IN PRICE AND LIMITED AVAILABILITY. HONDA IS FAILING TO PROVIDE A SAFE CAR FOR ME TO DRIVE MY TODDLER TO DAYCARE IN EVERY DAY. I'M SCARED TO DRIVE MY CAR BUT HAVE NO CHOICE FOR AT LEAST THE NEXT THREE MONTHS.
Air bags, Apr 12, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS). THE PARTS FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE REPAIR. THE DEALER DID NOT ASSIST SINCE THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/27/16*LJ UPDATED 08/01/16.*JB
Air bags, Apr 11, 2016
I RECEIVED A SAFETY NOTICE FOR AN AIR BAG RECALL 3/22/2016. THE RECALL STATED THAT THE AIR BAG COULD KILL ME IF DEPLOYED AND THAT THE PARTS WILL NOT BE AVAILABLE UNTIL THE END OF SUMMER 2016. I IMMEDIATELY CALLED HONDA AND THEY TOLD ME TO CONTACT MY DEALER, SO I DID. I HAVE BEEN IN CONTACT TRYING TO GET A RENTAL FROM MY DEALER FOR TWO WEEKS, THEY KEEP TELLING ME THEY HAVE NO CARS AVAILABLE. SO I CALLED HONDA BACK AND THEY TOLD ME I NEED TO BE CONTACTING MULTIPLE DEALERSHIPS IN MY AREA TO TRY TO GET A RENTAL. SO NOW IM IN CONTACT WITH ANOTHER DEALERSHIP WHO CANNOT PUT ME IN A SUBSTITUTE CAR. SO IN THE MEANTIME IM DRIVING AROUND IN A DEATHTRAP. I FEEL LIKE IVE RUN OUT OF OPTIONS. PLEASE HELP!! THANKS, CONCERNED DRIVER
Air bags, Apr 8, 2016
TAKATE RECALL - I WANT TO MAKE YOU AWARE THAT THE HONDA CORPORATION HAS NOT EFFECTIVELY ENSURED THAT ITS INDEPENDENTLY OWNED/OPERATED DEALERSHIPS ARE ADDRESSING ALL AFFECTED DRIVERS OF THE RECALLED VEHICLES. DRIVERS WHO ARE UNDER THE AGE OF 18 ARE NOT ABLE TO RENT CARS FROM ENTERPRISE RENTAL SERVICES, WHICH IS BEING USED AS THE SOLE ALTERNATE TRANSPORTATION OPTION BY HENDRICK HONDA, WOODBRIDGE, VA. HENDRICK HONDA DOES NOT HAVE LOANER VEHICLES. THEREFORE, ANYONE UNDER THE AGE OF 18 WHO DRIVES ONE OF THE AFFECTED VEHICLES HAS NO OPTIONS TO GET ALTERNATE TRANSPORTATION. OBVIOUSLY, THERE ARE OTHER DEALERS IN THE NOVA AREA, BUT IN A CALL TO THREE DEALERS, THEY HAVE RUN OUT OF LOANER CARS. MY FAMILY IS AFFECTED BECAUSE MY DAUGHTER, AGE 17, CANNOT DRIVE THE OTHER FAMILY VEHICLE DUE TO HER SMALL SIZE AND THE LARGE SIZE OF THE OTHER FAMILY VEHICLE. IT WOULD SEEM TO ME THAT SINCE A 17 YEAR OLD WAS A PERSON WHO WAS KILLED IN THE AIRBAG INCIDENT THAT, IN PART, PROMPTED THIS AIRBAG RECALL, THAT THE HONDA CORPORATION AND ALL ITS INDEPENDENT DEALERS WOULD BE EXPECTED TO HAVE APPROPRIATE ALTERNATE TRANSPORTATION OPTIONS FOR ALL DRIVERS, NOT JUST THOSE OVER THE AGE OF 18. I HAVE FILED A SERVICE CLAIM WITH THE HONDA CORPORATION AND HAVE REQUESTED THAT THE SERVICE DIRECTOR FROM HENDRICK HONDA, FROM WHOM I PURCHASED THE VEHICLE, TO WHOM I WAS REFERRED TO GET THE ALTERNATE TRANSPORTATION, AND WITH WHOM I HAVE DONE BUSINESS FOR WELL OVER 5 YEARS, CALL ME TO DISCUSS THIS PROBLEM IN MORE DETAIL. HOWEVER, I FEEL THAT THE LARGER ISSUE IS THAT HONDA AND ITS DEALERS HAVE NOT LOOKED AT ITS ENTIRE CUSTOMER BASE TO ENSURE THAT ALL POTENTIAL DRIVERS OF THESE CARS ARE COVERED.
Air bags, Apr 7, 2016
TAKATA RECALL IN THE WAKE OF THE RECENT DEATH OF A TEEN IN TEXAS BECAUSE OF A FAULTY TAKATA AIRBAG, I WANTED TO TAKE THIS OPPORTUNITY TO INFORM YOU ABOUT MY EXPERIENCE WITH THE RECALL. I RECEIVED NUMEROUS NOTICES FROM HONDA INFORMING ME ABOUT TWO AIRBAGS THAT NEEDED TO BE REPLACED IN MY HONDA CRV. WITH THE FIRST NOTICE I CONTACTED MY LOCAL DEALERSHIP AND WAS TOLD IT WOULD BE TWO MONTHS PRIOR TO MY PASSENGER AIRBAG REPAIR. I FELT THAT WASN'T AN ISSUE SINCE MY WIFE HAD ANOTHER CAR AND I HARDLY HAD PASSENGERS IN THE VEHICLE. I RECENTLY RECEIVED NOTICE THAT MY DRIVER AIRBAG IS NOW IN NEED OF REPLACEMENT AND SINCE MOVING TO SAN DIEGO AFTER THE BIRTH OF MY DAUGHTER MY WIFE AND I NOW USE THE THE SAME CAR WITH MY DAUGHTER IN HER CAR SEAT. THIS RECENT NOTICE WAS DISCONCERTING SO I TOOK IT UPON MYSELF TO CALL AMERICAN HONDA MOTOR CO. DIRECTLY TO SECURE TEMPORARY ALTERNATIVE TRANSPORTATION PER THEIR RECALL NOTICE. THIS ISSUE WITH MY VEHICLE IS POTENTIALLY DEADLY AND WITH MY NEW DAUGHTER I DID NOT WANT TO TAKE ANY CHANCES ON HER SAFETY. AFTER SPEAKING WITH JESSICA ON 03/19/2016 AT 10:45AM I WAS GIVEN THE CASE ID# 04523834 AND TOLD I WOULD BE CONTACTED EARLY THE FOLLOWING WEEK TO HAVE SOMEONE DISCUSS MY OPTIONS. IT IS NOW ALMOST A MONTH LATER AND I HAVE RECEIVED NO CALL NOR ANY RESPONSE FROM MY MESSAGES.
Air bags, Apr 6, 2016
TAKATA RECALL PARAGON HONDA DEALER IN QUEENS, NY, WHERE WE BOUGHT OUR CAR IS VERY 'UNRESPONSIVE' AND NOT VERY FORTHCOMING TO HELP US. MY WIFE AND I WENT AT 7 AM THIS MORNING TO THE SERVICE DEPT. AS INSTRUCTED. BUT LATER I REALIZED IT WAS AT A DIFFERENT PLACE. WHEN I SENT EMAIL SAYING SO TO RICK HE BLOCKED ME FROM SENDING MORE EMAILS.
Air bags, Apr 4, 2016
TL* THE CONTACT OWNS A 2011 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Apr 1, 2016
TAKATA RECALL HELLO, I JUST RECEIVED A REPLACEMENT VEHICLE WHILE HONDA WAITS TO FIGURE OUT HOW TO FIX THE INFLATORS. FORTUNATELY, I DID NOT GET TO TEST WHETHER MY VEHICLE WAS AFFECTED. HOWEVER, INSTEAD OF RECEIVING A REPLACEMENT SMALL-SIZE SUV, THEY GAVE ME A MID-SIZED SEDAN IN THE INTERIM. THIS IS A POOR TRADE, AND I WILL INCUR ADDITIONAL COSTS AS I HAVE TO MOVE. IS THERE ANYTHING THAT CAN BE DONE ABOUT IT? I FEEL RIPPED OFF SINCE I WAS APPARENTLY DRIVING A FRAG-GRENADE AROUND FOR THE LAST FEW YEARS.
Air bags, Apr 1, 2016
TAKATA RECALL HONDA REFUSES TO ASSIST ME WITH THIS RECALL. THEY HAVE NO LOANER FOR ME AT THE DEALERSHIP AND WOULDN'T "ALLOW" ME TO USE IT IF THEY DID BECAUSE I HAVE A PET AND THEY DON'T ALLOW PETS IN THEIR VEHICLES. THEY HAVE PAID FOR A RENTAL THAT ALSO DOES NOT ALLOW PETS AND REFUSE TO PAY FOR THE ASSOCIATED PET FEES WITH IT AND GET'S TERRIBLE GAS MILEAGE. THIS HAS IMPEDED MY ABILITY TO WORK AS I HAVE NO WAY TO BRING MY DOG ON JOBS WITH ME ANY LONGER AND CAN'T PAY FOR DAYCARE FOR HIM. ADDITIONALLY, HONDA REFUSES TO SUSPEND OFF MY CAR PAYMENTS TEMPORARILY, SO I'M PAYING FOR A VEHICLE I CAN'T DRIVE. HONDA HAS TOLD ME I NEED TO TAKE "PERSONAL RESPONSIBILITY" ON SEVERAL OCCASIONS. ME. I DO. THE CONSUMER WHO PURCHASED THEIR ROLLING DEATH MACHINE. I HAVE SPOKEN WITH AGENTS AT THE LOCAL DEALERSHIP AND AT HONDA'S CALL CENTER (AARON, SAHARA, WINONA). WINONA WAS BOLD ENOUGH TO TELL ME THAT THIS IS MY PROBLEM SINCE I ENCOUNTERED FINANCIAL DIFFICULTIES LAST YEAR AND EVEN INQUIRED TWICE AS TO WHY I WAS IN DEBT. THE AUDACITY HAS BEEN ASTOUNDING.
Air bags, Mar 31, 2016
"TAKATA RECALL" I RECEIVED A RECALL LETTER FROM HONDA IN MARCH 2016 STATING THEY WOULD NOT HAVE THE PARTS FOR MY CAR UNTIL SUMMER 2016. I HAVE DECIDED NOT TO DRIVE MY VEHICLE AND HAVE GOTTEN A RENTAL FROM MY DEALER. THEY GAVE ME A FORD FOCUS WHICH I AM NOT HAPPY WITH. I HAD TO PUT MY NAME ON A LIST FOR A SUV. I FEEL THIS IS NOT BEING HANDLED IN A TIMELY MANNER BY THE HONDA CORPORATION. I ALSO DON'T TRUST EVEN DRIVING MY CAR AFTER THEY FIX IT. IS THERE ANY OTHER ACTION I CAN TAKE. I AM VERY CONCERNED ABOUT THIS BECAUSE I DRIVE MY GRANDCHILDREN IN THIS VEHICLE. ALSO IN THE MEANTIME WHILE MY VEHICLE SITS IN MY DRIVEWAY I STILL HAVE TO MAKE MY CAR PAYMENT AND PAY MY CAR INSURANCE FOR A VEHICLE THAT I CANNOT AND AM AFRAID TO DRIVE. I AM NOT SATISFIED WITH HONDA'S RESPONSE TO THIS. I DID GO TO THE DEALER AND MY NEXT STEP IS TO CALL HONDA ITSELF BUT DO YOU HAVE ANY SUGGESTIONS TO HELP ME. THANK YOU FOR YOUR HELP IN ADVANCE. SINCERELY [XXX] MY EMAIL ADDRESS IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Air bags, Mar 31, 2016
TAKATA RECALL - I WAS PROVIDED A RENTAL CAR TO BE DRIVEN FOR 3 PLUS MONTHS UNTIL PART ARE AVAILABLE. THIS IS RIDICULOUS. I DO NOT WANT TO DRIVE SOMEONE ELSES CAR FOR 3 MONTHS OR MORE. I HAVE A CRV FOR ECONOMIC REASONS AND THE RENTAL IS A BIG GAS GUZZLER MINI VAN. I CAN'T PUT MY PETS IN OR I WILL BE CHARGED A $150 FEE WHEN THE RENTAL IS RETURNED SO I AM UNCERTAIN OF HOW I AM EXPECTED TO GET ANIMALS TO AN FROM THE VET OR BOARDING DURING OUR PLANNED VACATIONS AND WORK TRIPS. WHY IS THERE NOT A TRADE INCENTIVE OFFER TOWARD A UNIT WITHOUT THESE ISSUES. SEEMS IT WOULD BE A WIN! WIN! WIN! FOR THE CUSTOMERS DEALERSHIPS AND THE MANUFACTURER. MOVE INVENTORY, NEW CAR FOR THE CONSUMER, LESS RENTAL FEES TO THE MANUFACTURER AND PUT MORE HONDA'S ON THE ROAD. THIS WOULD BE GREAT FOR BRAND LOYALTY ALSO.
Air bags, Mar 30, 2016
TAKATA RECALL. I AM IN RECEIPT OF A LETTER STATING MY DRIVER SIDE AIRBAG COULD KILL ME IF IT DEPLOYS, AND THE PARTS TO FIX IT ARE NOT AVAILABLE UNTIL SOMETIME THIS SUMMER. I DON'T WANT TO DRIVE AROUND IN A CAR WITH A DEFECT THAT COULD KILL ME. I TALKED WITH MY HONDA DEALER ABOUT A RENTAL CAR WHICH IS ONE OF THE OPTIONS NOTED IN THE FORM LETTER, BUT THEY CAN ONLY AUTHORIZE A SUB-COMPACT. I DRIVE AN SUV BECAUSE I OWN A NEWSPAPER AND HAVE TO BE ABLE TO HOLD 3,000 - 4,000 COPIES OF MY PAPER. A SUBCOMPACT CANNOT DO THAT, AND DRIVING ONE WOULD ADVERSELY AFFECT MY ABILITY TO CONDUCT BUSINESS AND MAKE A LIVING. I AM WRITING TO REQUEST AUTHORIZATION TO HAVE CROWN HONDA, 7671 US HWY 19 N, PINELLAS PARK, FL 33781, DEACTIVATE MY DRIVER SIDE AIRBAG UNTIL I AM NOTIFIED THE PARTS ARE AVAILABLE AND HONDA CAN FIX IT AND REACTIVATE IT.
Air bags, Mar 30, 2016
TAKATA RECALL WE HAVE BEEN TOLD BY HONDA OUR CR-V IS UNSAFE TO DRIVE BUT HAVE NOT BEEN GIVEN A REPLACEMENT VEHICLE - DESPITE NUMEROUS ATTEMPTS TO ARRANGE FOR THIS AT THE LOCAL DEALER (SCHOMP HONDA, LITTLETON, CO). THE DEALER SAID THEY WOULD TRY TO ARRANGE FOR A SEDAN OF SOME TYPE HOWEVER THIS IS NOT ACCEPTABLE, AS WE MUST HAVE AN ALL-WHEEL DRIVE VEHICLE DUE TO THE NATURE OF MY WORK (I DRIVE FOR UBER AND LYFT). I OPENED A CASE WITH AMERICAN HONDA ON 3/25/16 BUT AS OF THIS MORNING (3/30), DESPITE BEING TOLD SOMEONE WOULD GET BACK WITH ME BY NO LATER THAN 3/28, OUR CASE HAS NOT EVEN BEEN ASSIGNED TO A CASE MANAGER. SO WE ARE FORCED TO DRIVE, AND MY PASSENGERS ARE FORCED TO RIDE IN, WHAT HONDA CALLS AN UNSAFE VEHICLE.
Air bags, Mar 29, 2016
TAKATA RECALL - PLEASE SEE THE ATTACHED LETTER WHICH EXPLAINS MY PREDICAMENT RELATED TO THE ANNOUNCEMENT OF THE TAKATA RECALL FOR 2011 CR-VS. TODAY, HONDA CORPORATE'S RESPONSE TO MY PLEA WAS TO DISMISS ME WITH NO REASONABLE REMEDY. THEY ARE NOT WILLING TO HELP ME TRADE IN MY 2011 FOR A 2012 SO THAT I REPLACE MY BUSINESS DELIVERY. AT THIS POINT A RENTAL IS NOT EVEN AN OPTION - NEITHER HERTZ NOR ENTERPRISE (VERIFIED BY SCOTT JORDAN - GFM OF GREENWICH HONDA 203 622 0612) WILL RENT A CAR TO BE DRIVEN BY YOUNG DELIVERY DRIVERS. SO I AM STUCK WITH A 2011 CAR I CANNOT USE AND NO WAY TO REPLACE IT UNLESS I BUY ANOTHER CAR OUT OF MY OWN POCKET! THIS SEEMS THAT THE ENTITIES THAT CREATED THIS AWFUL SITUATION ARE NOT WILLING TO MAKE AMENDS. WHAT OTHER RECOURSE DO I HAVE? CAN YOU HELP ME?