2023 Honda CR-V
Problems, recalls and owner-reported issues
Steering is the leading concern among 515 owner complaints filed for this model year. This is the 10th highest complaint count among 26 CR-V model years with reports.
Of the 2023 reports, 21 involved a crash and 1 involved a fire. 21 people were injured.
What owners report most often
Recalls and investigations
SteeringOct 3, 2024
Honda (American Honda Motor Co.) is recalling certain 2023-2025 Acura Integra, Civic Type R, CR-V Hybrid, CR-V, HR-V, 2022-2025 Civic, Civic Hatchback, 2024-2025 Acura Integra Type S, 2025 CR-V Fuel Cell EV, Civic Hybrid, and Civic Hatchback Hybrid vehicles. The steering gearbox assembly may have been manufactured incorrectly, which can cause excessive internal friction and lead to difficulty steering the vehicle.
Difficulty steering can increase the risk of a crash.
Dealers will replace the worm gear spring and redistribute or add grease as necessary, free of charge. Owner notification letters were mailed November 18, 2024. Owners may contact Honda Customer Service at 1-888-234-2138. Honda's numbers for this recall are SJS, MJU, QJT and VJV.
Campaign 24V744000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpDec 18, 2023
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Dealers will replace the fuel pump module, free of charge. Owner letters were mailed September 6, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KGC and KGD. This recall is an expansion of NHTSA recall numbers 21V-215 and 20V-314.
Campaign 23V858000 on NHTSA.gov
Seats, front assembly, reclinerFeb 16, 2023
Honda (American Honda Motor Co.) is recalling certain 2023 CR-V vehicles. The front passenger seat back frame may not have been welded properly, which can cause the seat back position to fail in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 207, "Seating Systems" and 201, "Occupant Protection in Interior Impact."
A seat back position that fails may not adequately restrain the occupant during a crash, increasing the risk of injury.
Dealers will replace the front passenger seat back frame assembly, free of charge. Owner notification letters were mailed March 27, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is 6PK.
Campaign 23V092000 on NHTSA.gov
Representative owner complaints
515 reports, newest first.
Steering, Dec 9, 2024
The contact owns a 2023 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Steering, Dec 6, 2024
While driving the vehicle on the highway, the steering wheel feels like it gets stuck. It seems to happen after driving for a while, and every time I have to steer just a little bit, I have to move the steering wheel slightly to get it to unstuck. There are no warning lights showing. I just received a recall notice in the mail, called my Honda dealer, and they don’t have the parts right now. This definitely affects the way the car handles. I did not notice this when I drove it in the summer, but I sure notice it now.
Steering, Fuel/propulsion system, Dec 4, 2024
Manufacturer refuses to fix open recalls via its dealer network. I have been calling my local Honda dealer, Wolfchase Honda in Bartlett, TN (ZIP: 38133) for almost two months asking them to fix my vehicle. They tell me they do not have the parts for either the steering gearbox recall (NHTSA recall number: 24V-744) or the fuel pump recall (NHTSA recall number: 24V-763) and to call back. When I call back they tell me then tell me they have given all the parts to other customers, despite having promised me a call back and my having called repeatedly to schedule service over the past two months. I recently spoke with American Honda and they confirmed that limited part availability is NOT mentioned in their recall bulletins, i.e., that part availability should not be an issue. The potentially faulty steering and propulsion system endanger myself and my two year old son every day as I take him to day care and the systems are at risk of failing and causing a crash. American Honda appears interested in resolving the recall, but Wolfchase Honda, their local dealer in Bartlett, TN, refuses to provide required recall service.
Steering, Dec 3, 2024
The contact owns a 2023 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. In addition, the contact scheduled an appointment for recall repair; however, after the contact arrived to the scheduled appointment, the contact was informed that the parts were unavailable and on backorder. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Other or unspecified, Service brakes, Dec 2, 2024
Drove car for about 10 minutes, parked car while the engine was still running (approx 5 minutes) then began driving on 25 mph roadway with light traffic (4 lane road). After driving for a couple of minutes, I could no longer accelerate to maintain the speed, all the warning lights came on the instrument panel (see attached pictures for some of the alert messages), and a message came on the dash that said something along the lines that get off the roadway immediately but safely. Upon finding a parking lot about 0.5 mile away, it was very difficult to slow down as brake pedal felt hard- I had to slam on the brakes for it to begin coasting to a stop. Once parked, I turned off the car. When turning on the car again, all the warning lights came on and warning messages started to cycle through on the dash. My safety and the safety of others were greatly affected as I could not stop the vehicle adequately. When towed to the Honda dealership, the dealership was unable to reproduce the symptoms. The Honda Dealership said they would not diagnose the vehicle since it was modified by a QAP mobility equipment dealer. When towed to the mobility dealer, who installed adaptive equipment, they too were unable to reproduce the symptoms. The vehicle was inspected but no issues found with adaptive equipment. See attached invoices and photos of the warning lights.
Steering, Dec 2, 2024
The contact owns a 2023 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Steering, Nov 25, 2024
The contact owns a 2023 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Steering, Nov 25, 2024
The contact owns a 2023 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Steering, Nov 22, 2024
I read about a recall for my vehicle's fuel pump and called Coggin Honda in St Augustine, Florida on Nov 1, 2024. They did not have the parts in to remedy the situation. Today (Nov 22, 2024) I received a notice from Honda (Corporate in Torrence, CA), that another recall has occurred. Once again, I called Honda near me, and once again, these parts are not in. I need to complain that these recalls are considered dangerous and Coggin Honda is not helping remedy the situations in a time manner. I want to go on record to record the dates I contacted Honda for these very important recalls.
Vehicle speed control, Wheels, Forward collision avoidance, Nov 21, 2024
At 9K miles excessive noise, sounds like a helicopter. Dealership confirmed all four tires were scalped, did an alignment and thought it might correct the problem. It has not, both the dealer and Corporate Honda refused to correct. Adaptive Cruise Control malfunction, major safety hazard. When engaged the car unexpectedly stops at all speeds on highway or rural roads, with no cars in sight in front of the vehicle. Have experienced multiple incidents or near rear end collisions because of abrupt braking. When brought to dealer they claimed they couldn't find any error codes, thought that maybe dirt was on the two radar sensing units... not the case, still continues to be an issue. Car turns off unexpectedly... on an on ramp to a highway, traffic was stopped. When traffic started moving the car turned off completely... warning light stated see dealer. Put the car in park and restarted vehicle, brought to dealer who claimed no error codes. All the above happened at the 9K miles, none of the major safety hazard issues were confirmed by the dealer or Corporate Honda. Am at a loss as to next steps. Please advise, thanks.
Steering, Engine, Lane departure, Nov 20, 2024
AFTER CHANGING STEERING RACK ON THIS CAR, SOMETIME LANE KEEPING ASSITANCE AUTOMATICALLY ON IN BETWEEN HIGHWAY AND CAR TRY TO CHANGE LANE WITHOUT PRESSING ANY BUTTON LANE KEEPING ASSISTANCE AUTOMATICALY ON. ALSO LOSS OF POWER ON HIGHWAY
Steering, Nov 14, 2024, crash
In December 2023 I had a hit and run to my vehicle. I tried to get to the other lane for that car not to hit mine but my steering wheel froze. I’ve been taking a look at my car to see if it had any recalls and I’ve even did a vin check to my vehicle to verify what was going on with my car and nothing was apparently wrong with my car it also passed the state inspection a few weeks ago I just didn’t know what was wrong. I just saw the news right now of the sticky gear recall. Due to this I’ve been suffering a lot of hardships my back hurts a lot and I have to work less because of the pain.
Steering, Nov 13, 2024
We purchased the vehicle as demo from Honda dealer 2023. At about 9000 miles, noticed that while in a gradual curve on an interstate, there was a noticeable ‘stick and bump’ when making a minor steering correction. I likened it to pushing a straw through a lid – extra force needed then a sudden release. The force needed to overcome the stick was minor – only an ounce or so – but noticeable and disconcerting. I do not experience the issues at slower speeds nor in park and turning the steering wheel. I went to a local Honda dealer (not the dealer from whom we purchased the car) with a copy of t TSB 23-037 in hand. When I explained the issue to a Service Advisor, they had me drive with a tech in car. He said they had a stop sell order on many cars on their lot and parts were on backorder. I mentioned the sticky steering and he told me it just needs grease. Left car after drive and received text that car was ready. Asked if they were replacing gearbox and texted to me "Not replaced, there is an open recall on the vehicle having to do with insufficient grease in the steering gearbox from the factory. He performed the recall using a special tool to insert more grease" The recall does state there is a spring that should be replaced also. They did not mention that and Im concerned the tech told me the solution while in the car with me before diagnosing the issue I was having. My concern is the wheel 'breaking' left of right in and out of a turn at high speeds with winter approaching.
Other or unspecified, Fuel/propulsion system, Oct 26, 2024
(1) Recall Summary American Honda Motor Co., Inc. (Honda) is recalling specific 2023-2025 CR-V vehicles due to a defect in the steering gearbox worm wheel. This improperly produced component may swell during use, which compromises the grease film thickness between the worm wheel and worm gear. Furthermore, the worm gear's spring preload was set too high, escalating the sliding force between these parts. Consequently, the combination of reduced grease film and increased friction leads to greater resistance during steering. Safety Risk The heightened friction between the worm gear and worm wheel results in increased steering effort and difficulty, significantly elevating the risk of a crash or injury. (2) Recall Summary American Honda Motor Co., Inc. (Honda) is urgently recalling certain 2023-2025 multi-model year Honda vehicles due to critical defects in the high-pressure fuel pump. The improper production has led to the formation of cracks at the solenoid core component, which can result in a dangerous fuel leak during operation, especially in lower mileage vehicles. Safety Risk The presence of a fuel leak poses an extreme risk, as it can ignite in the presence of an ignition source. This scenario significantly heightens the risk of fire, crash, or serious injury, demanding immediate attention and action. I contacted the American Findlay Honda Management Department in Henderson, Nevada, only to be hit with a stark refusal; they will not place me in a new 2025 Honda CR-V Hybrid Sport Touring. As a long-time customer, I felt utterly bewildered and crushed by this response. Just weeks ago, they aggressively pushed this specific vehicle to me, fully aware that significant recalls were on the horizon. This is not just terrible news—it’s a blatant betrayal by management! I am seriously contemplating legal action against American Honda and Findlay Honda in Henderson, Nevada. Their actions scream deceit and predation; they are nothing less than crooks and sharks
Forward collision avoidance, Oct 22, 2024
On several occasions the automatic emergency braking system on my vehicle has engaged for no reason. The vehicle applies the brake quickly with nothing in front or to the side of the vehicle. This sudden braking has almost caused me to be rear ended and has also caused a slight case of whiplash. I’ve contacted my Honda dealer and while they say they’ve had complaints I am told there’s nothing in the works to remedy the issue. I was told to clean my vehicle front sensors (which were not dirty at the time of these instances) and that’s all I could do. This has happened multiple times throughout my ownership of this vehicle with the last incident occurring in late September of this year.
Steering, Oct 18, 2024
March 2024 - Brought vehicle to local Honda dealership, car is diagnosed with a power steering column issue that is affecting tons of Honda models 2022-2024 across the U.S. This issue was not a recall at the time. Estimated 6 months for the part to come in, I open a case with Honda corporate. Since, dealer has refused to do the work on my car, despite it being under warranty. Dealer refuses to communicate with me. This issue has now been made a recall and Honda has confirmed my VIN is affected (worm wheel). New Honda dealership is not taking appointments to provide recall services, they will "call us when parts come in" and are not taking any information about the customer, so how can they call? Said it could be months before the part comes in. I have not been provided a loaner or any productive assistance. This is a 2023 CRV with less than 30k miles and I cannot drive it safely.
Steering, Fuel/propulsion system, Oct 17, 2024
I went into the Honda of Seattle dealership to repair the #QJT 2023-25 CR-V EPS Grbx Greasing Saf Rec (NHTSA#24V-744) and the #PJW 2023-25 Multi-Model High-Pressure Fuel Pump Stop Sale (NHTSA#PENDING) issues. The service desk informed me that no work could be performed until the parts are delivered to the dealership. I purchased the vehicle from this same dealership. My car sputtered and lost speed for several seconds during a drive in Summer 2023. I had to let go of the gas before the car returned to normal operation. I did not know it at the time but it was most likely caused by the fuel pump defect. I thought it was related to one of the other 2 recalls for the vehicle around the same time. There were many cars driving near me. We were going around a curvy and windy road. I must move from Seattle to Oklahoma City immediately. However, I can't now since it is unsafe to drive my vehicle with a fuel pump and steering defect. I'm unable to extend my accommodations in Washington and so may be forced to drive a long distance in an unsafe vehicle.
Steering, Fuel system, Gasoline, Oct 17, 2024
The contact owns a 2023 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the steering wheel seized with no warning light illuminated. The contact stated the steering wheel became difficult to turn. The contact also noticed a strong gas-like smell coming from the vehicle with no warning light illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,500. Parts distribution disconnect.
Forward collision avoidance, Oct 9, 2024
While driving my vehicle in snowy conditions, my vehicle slammed on the brakes and sensed a collision. The sensors were covered with snow, and typically, the sensors will turn off when they are obstructed. At the time I was going 30-35 MPH in 1-2 inches of snow and my vehicle detected a possible collision and auto-braked, bringing me to an immediate stop. Should there have been a vehicle immediately behind me, I would have been rear-ended and the vehicle behind me would not have had time to react due to the snow conditions. I cannot stress how dangerous this is while driving in adverse conditions with other vehicles around you to have your vehicle come to an immediate stop. This continued to happen 4 more times at while driving at lower speeds, during turns, driving in parking lots. Each time the system will state something related to forward collision avoidance and the giant "BRAKE" sign will flash in my dashboard. I no longer felt safe driving my vehicle in the snow due to this auto-braking system.
Visibility/wiper, Oct 9, 2024
Drivers side door mirror vibrates while driving. Causes issues when looking at it when checking for traffic etc. This has been reported and verified by dealer. This is a known issue by Honda and has been reported by other Honda owners. Dealer told me that Hona is aware but mirrors are back ordered and no time table for repair. This is a safety item.
Visibility, Oct 8, 2024
The windshield wipers do not remove water and always leave a film. This film will not go away with defrost, extra cleaning, washer fluid. I replaced the blades and still the reflective film remains. It is extremely hazardous to drive because all light reflects off the film and horribly impairs vision. Honda refuses responsibility. Also, the washer fluid does not clean windows either. Dust also becomes highly reflective with light and horribly impairs vision. Someone needs to fix this asap or there will be multiple accidents. I am not the only one with this dangerous problem.
Steering, Oct 8, 2024
When driving at speeds of 40+ mph, I am experiencing stickiness from the steering wheel when attempting to turn the wheel. The steering wheel feels like it is stuck for a second when you start to turn the wheel and then it will turn as normal. This is happening consistently for about 2 months now.
Forward collision avoidance, Lane departure, Back over prevention, Oct 7, 2024
At startup, routinely see the following messages: Lane keeping assist problem Road departure mitigation system problem Collision mitigation breaking system problem I have taken the car into multiple Honda dealers this year to fix the issue. The first told me I needed to have the Body Control Module replaced, and that the can could try and communicate with the key fob constantly, risking battery drain and posing a safety issue. The part was replaced, but the issue persisted. I then opened a case with Honda corporate, Case #: 14639406. This dealer said there was a "short" in the multipurpose camera and replaced that part. 2 months later, the issues came back.
Steering, Oct 2, 2024
A week ago the steering system started malfunctioning on my 2023 Honda CR-V. While driving on straight and level highways at between 35 to 60 mph, the steering wheel seems to be "sticking" or encountering an obstruction causing occasional overcorrection resulting in almost hitting traffic in the adjacent lane, especially on narrow roads. There are no warning lights or messages related to this condition.
Steering, Sep 19, 2024
The steering is sticking and feels loose. Sticking feels like a ratchet. We have only 6000 miles on our car. This issue started about 500 miles ago.