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2020 Honda Odyssey

Problems, recalls and owner-reported issues

Forward collision avoidance is the leading concern among 472 owner complaints filed for this model year. This is the 12th highest complaint count among 26 Odyssey model years with reports.

Complaints by model year
  21. 472

Of the 2020 reports, 4 involved a crash and 1 involved a fire. 20 people were injured.

Primary concernForward collision avoidance180 reports · 38% of complaints
Owner complaints472Filed with NHTSA
Recall relationship14 safety recallsNHTSA campaign records

What owners report most often

  1. Forward collision avoidance180
  2. Electrical system164
  3. Lane departure125
  4. Engine68
  5. Other or unspecified68
  6. Structure30
  7. Fuel/propulsion system24
  8. Back over prevention22

Recalls and investigations

  1. Back over prevention, sensing system, cameraJul 1, 2026

    Honda (American Honda Motor Co.) is recalling certain 2018-2020 Odyssey vehicles. Water may enter into the rearview camera, which can cause the rearview camera image to fail to display when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

    A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.

    Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed August 24, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's number for this recall is HOX. This recall expands previous NHTSA recall number 20V438. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning July 9, 2026.

    Campaign 26V423000 on NHTSA.gov

  2. Air bags, sensor, occupant classification, front passengerMay 21, 2026

    Honda (American Honda Motor Co.) is recalling certain 2018-2021, 2023 Acura TLX, 2019-2024 RDX, 2017-2020, 2022-2026 MDX, 2017-2021, 2023, 2025 Honda Ridgeline, 2017-2022 Pilot, 2019-2021 Passport, 2018-2026 Odyssey, 2019-2022 Insight, 2019-2021 HR-V, 2018-2020 Fit, 2020-2022 CR-V Hybrid, 2017-2022 CR-V, 2017-2018, 2021 Civic Type R, 2017-2021 Civic hatchback, 2016-2020 Civic coupe, 2016-2022 Civic, 2017-2022 Accord Hybrid, and 2016-2022 Accord vehicles. The front passenger seat weight sensor may crack and short circuit, which can cause the air bags to deploy unintentionally during a crash.

    Air bags that deploy unintentionally during a crash increase the risk of injury.

    Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed July 7, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are BOL, WO9, OOA, WOM, XOH, NOC, POD, BOE, UOF, POB, EOG, AOI, QO8, TOJ, DO7, and SOK. This recall expands previous NHTSA recall number 24V064. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning May 29, 2026.

    Campaign 26V332000 on NHTSA.gov

  3. Air bags, air bag/restraint control module, softwareApr 9, 2026

    Honda (American Honda Motor Co.) is recalling certain 2018-2022 Odyssey vehicles. A software programming error can cause the side and side curtain air bags to deploy unexpectedly.

    Air bags that deploy unexpectedly can increase the risk of injury.

    Dealers will reprogram the supplemental restraint system (SRS) electronic control unit (ECU) software or replace the ECU, as necessary, free of charge. Owner notification letters were mailed May 27, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's number for this recall is UNW. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning April 16, 2026. The information in your report suggests that Honda (American Honda Motor Co.) may have been aware of this issue more than five business days before filing a report with NHTSA. Please be reminded that under Federal law, this agency is to be notified of all safety defect and/or noncompliance decisions within five business days. 49 CFR 573.6 Significant civil penalties can be assessed for this violation.

    Campaign 26V227000 on NHTSA.gov

  4. Air bags, sensor, occupant classification, front passengerFeb 1, 2024

    Honda (American Honda Motor Co.) is recalling certain 2020-2022 Pilot, Accord, Civic sedan, HR-V, Odyssey, 2020 Civic coupe, Fit, 2021-2022 Civic hatchback, 2021 Civic Type R, Insight, 2020-2021 CR-V, CR-V Hybrid, Passport, Ridgeline, Accord Hybrid, 2020 Acura MDX, 2022 Acura MDX, 2020-2022 Acura RDX, and 2020-2021 Acura TLX vehicles. The front passenger seat weight sensor may crack and short circuit, failing to suppress the air bag as intended.

    An air bag that deploys unintentionally during a crash can increase the risk of injury.

    Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed March 28, 2024. This is a phased recall. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for these recalls are XHP and VHQ.

    Campaign 24V064000 on NHTSA.gov

  5. Fuel system, gasoline, delivery, fuel pumpDec 18, 2023

    Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.

    Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.

    Dealers will replace the fuel pump module, free of charge. Owner letters were mailed September 6, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KGC and KGD. This recall is an expansion of NHTSA recall numbers 21V-215 and 20V-314.

    Campaign 23V858000 on NHTSA.gov

  6. Back over prevention, display functionJun 15, 2023

    Honda (American Honda Motor Co.) is recalling certain 2018-2023 Odyssey, 2019-2022 Pilot, and 2019-2023 Passport vehicles. Due to a faulty Media Oriented Systems Transport (MOST) communication coaxial cable connector, the rearview camera image may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

    A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.

    Dealers will replace the MOST cable harness and install a straightening cover over the vehicle cable connector, free of charge. Owner notification letters were mailed July 24, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are EEL, ZEM, and SFC.

    Campaign 23V431000 on NHTSA.gov

  7. Visibility, rearview mirrors/devices, exteriorMar 16, 2023

    Honda (American Honda Motor Co) is recalling certain 2020-2021 Pilot and Ridgeline, and 2020-2022 Passport and Odyssey vehicles. The heating pads behind both side-view mirrors may not be bonded properly, allowing the mirror glass to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

    Detached mirror glass can reduce driver visibility, increasing the risk of a crash.

    Dealers will replace both left and right side-view mirrors, free of charge. Owner letters were mailed January 17, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is FE5.

    Campaign 23V174000 on NHTSA.gov

  8. Seat belts, front, buckle assemblyMar 9, 2023

    Honda (American Honda Motor Co.) is recalling certain 2017-2020 CR-V, 2018-2019 Accord and Accord Hybrid, 2018-2020 Odyssey, 2019 Insight, and 2019-2020 Acura RDX vehicles. A manufacturing issue with the front seat belts may cause the seat belt buckle channel to interfere with the release button, preventing the seat belt buckle from latching.

    An unlatched seat belt cannot properly restrain the seat occupant during a crash, increasing their risk of injury.

    Dealers will replace the driver and front passenger seat belt buckle release buttons or the buckle assemblies as necessary, free of charge. Owner notification letters were mailed April 18, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are NDA, QDB, BDC, MDD, LD9. TDF, FDG, ODH, YDI, ZDE.

    Campaign 23V158000 on NHTSA.gov

  9. Fuel system, gasoline, storageJan 14, 2021

    Braun Corporation (Braun) is recalling certain 2018-2021 Braun-modified Honda Odyssey vehicles. The fuel tank assembly installed by Braun may be susceptible to the fuel tank overfilling into the charcoal canister. If the charcoal canister fills with a sufficient amount of fuel, fuel may leak out.

    A fuel leak in the presence of an ignition source may increase the risk of fire.

    Braun will notify owners, and dealers will inspect vehicles. If evidence of a fuel leak is present, a new fuel tank assembly and a new Honda charcoal canister will be installed, free of charge. The recall began February 22, 2021. Owners may contact Braun customer service at 1-800-488-0359.

    Campaign 21V010000 on NHTSA.gov

  10. Electrical system, softwareJul 28, 2020

    Honda (American Honda Motor Co.) is recalling certain 2019-2021 Pilot, 2019-2020 Odyssey and 2019-2020 Passport vehicles. Incorrect central network software programming may cause several errors to occur that can delay or prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

    A delayed or inoperative rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

    Honda will notify owners that updated software is available. Owners have the option to either follow the mailed instructions to download and update the software for free, or visit a dealer to have the software update performed, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is Y7Y.

    Campaign 20V440000 on NHTSA.gov

  11. Back over prevention, sensing system, cameraJul 28, 2020

    Honda (American Honda Motor Co.) is recalling certain 2018-2020 Odyssey, 2019-2020 Passport, and 2019-2021 Pilot vehicles. Incorrect instrument panel control module software can cause the instrument panel to not display critical information, such as engine oil pressure, speedometer, and gear selector position until the next ignition cycle. Additionally, it can prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays" and 111, "Rearview Mirrors."

    Operating a vehicle without a functioning instrument panel or rearview camera display increases the risk of a crash.

    Honda will notify owners, and dealers will reprogram the instrument panel control module software, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is T89.

    Campaign 20V439000 on NHTSA.gov

  12. Back over prevention, sensing system, cameraJul 28, 2020

    American Honda Motor Co. (Honda) is recalling certain 2019-2020 Odyssey vehicles. Water may get into the rearview camera mounting holes and enter the camera lens and cause a distorted image, or no image at all. Additionally, if the rearview camera view mode is set to top-down view, or switched from that view to another mode in a bright environment, the image may not display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rearview Mirrors."

    A distorted or inoperative rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

    Honda will notify owners, and dealers will replace the rearview camera, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is W83.

    Campaign 20V438000 on NHTSA.gov

  13. Latches/locks/linkages, doors, latchJul 28, 2020

    Honda (America Honda Motor Co.) is recalling certain 2018-2020 Odyssey vehicles. Water may enter the outer door handle cables for the sliding doors. If this occurs, the outer door handle cables may freeze in cold temperatures, preventing the front and rear sliding door latches from securely latching.

    A power sliding door that fails to latch may open while moving, increasing the risk of injury.

    Honda will notify owners, and dealers will replace the power sliding door outer handle cables, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is A88.

    Campaign 20V437000 on NHTSA.gov

  14. Electrical system, wiringFeb 6, 2020

    Honda (American Honda Motor Co.) is recalling certain 2018-2020 Odyssey vehicles. The wire harness for the third row seat accessory power outlet may get pinched between the unibody and rear trim panel, possibly damaging the wires and causing an electrical short.

    An intermittent electrical short could overheat the wire harness, increasing the risk of a fire.

    Honda will notify owners, and dealers will inspect the third row seat accessory power outlet wire harness for damage, replacing it as necessary. If no damage is found, the dealer will apply protective tape and re-route the harness. All repairs will be performed free of charge. The recall began March 16, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is T6U.

    Campaign 20V066000 on NHTSA.gov

Representative owner complaints: other or unspecified

68 reports, newest first. Show all

  1. Other or unspecified, Mar 28, 2023

    Stopped at red light. System to stop the engine to save fuel engaged. When light turned green the car would not restart, stranding the vehicle at the intersection.

  2. Electrical system, Other or unspecified, Engine, Mar 27, 2023

    Auto engine idle shut off issue and yes it is available for inspection. Upon exiting stop/start events(auto shut off at stop signs/lights/parking lots), engine does not restart. instead, it shifts into park, lights up all instruments on display panel, and requires a manual restart. vehicle is dead until restarted, posing a hazard to occupants/oncoming traffic. This has happened to me 3 times over the last two weeks. Didn't document date of 1st incident. 2nd incident was 3/22/23. 3rd incident was 3/25/2023. Immediately taken to dealer service center for repair. Dealer told us they couldn’t replicate the issue, that there are no codes, and no service advisories. We were told there was nothing they could do and to just turn off the feature when driving. The only one to inspect the vehicle was the dealer service center. No warning at all. Car just doesn't start and driver is left sitting and helpless in active traffic until the car can be restarted.

  3. Electrical system, Structure, Other or unspecified, Mar 10, 2023

    On 18 January 2023 the tailgate on our 2020 Odyssey refused to open. Neither the inside switch nor the outside switch does anything. I crawled in the back and checked the fuses and both are good. I also discovered that the emergency tailgate release did not function. Took it to the dealer, Greenway Honda in Florence, Alabama, an hour from home, and they weren't able to find the fault with a cursory check and a reboot of whatever computer system is applicable. They said they need to keep it for at least a half day and "really tear into it." But we could not leave the vehicle at that time, having no transportation home. Eventual diagnosis determined the tailgate control module, the tailgate closure motor, and the tailgate latch had all failed. Parts were on backorder and no estimate on availability. After I contacted Honda corporate the parts suddenly became available at the dealership within a few days. Repairs were effected on 27 February at Greenway Honda, Florence, Alabama. We were without the full use of our vehicle for approximately six weeks. Occupants could become trapped in the vehicle if the front doors were disabled in a collision and electrical power was lost, rendering the sliding doors and the tailgate inoperative. The emergency release lever also would not function and this could trap occupants completely. Examination of the tailgate electronic control module shows water infiltration which conceivably shorted the closure motor and jammed the latch, making it impossible to open the tailgate. Photos of the failed electronic module were provided to the dealership and to Honda corporate. The failed parts are in my possession and are available for inspection.

  4. Other or unspecified, Feb 8, 2023

    My backup camera is displaying system failure. It is not working. Makes Backing up less safe I contacted a dealer and was told my vehicle is NOT in the recall There was no inspection. It was working when I left the house. And stopped work before I got home. No other warning or other symptoms of the problem.

  5. Electrical system, Other or unspecified, Oct 26, 2022

    Infotainment system stopped working while car was on. It just shut off with no warning. I had no backup camera, phone, USB, radio. This drained my battery and caused my van to not start. I was stranded with my children and had to call a tow. Moments prior to the battery dying, the lights on the dash were flashing, my tail lights were on and flashing and would not shut off. Towed to the dealer and battery was charged and everything is working.

  6. Other or unspecified, Jun 12, 2022

    The auto idle stop automatically turns on when the van engine is started. I was stopped at a stop sign while trying to cross a dual lane highway (55 mph speed limit). Was not aware that the auto idle stop had shut off the engine. When I had an opportunity to cross the highway I let of the brake and pressed the accelerator and the engine was attempting to start and felt like we were going to be struck by cross traffic before the engine started and we were able to cross. I am aware that this feature can be turned off. But it has to be turned off each time the vehicle is started. Needs to be a way to permanently disable this feature.

  7. Other or unspecified, Jun 8, 2022

    The Honda Idle Stop feature is the issue. My wife drives this car and on at least 20 occasions, the car shut off when she was stopped at a stop light when Idle Stop was enabled. The car shuts off when she tried to accelerate once the traffic light turns green. The car then has to be restarted. This is a safety issue because cars behind us could easily rear-end our vehicle since the stop light has turned green and cars are moving. Honda claims that they cannot replicate the issue but it is clearly a large issue with the Idle Stop feature. It seems as if the vehicle does not have enough power to get the engine back to normal mode and therefore it shuts off. Most of the time that air conditioning is running so perhaps the extra load from that contributes. Regardless, this is something that needs to be fixed quickly.

  8. Electrical system, Other or unspecified, Apr 3, 2022

    Non-working touchscreen monitor (navigation, radio, heat/ac adjustments, everything on screen off and won’t turn on. The usb outlets, backup camera, rear tv are also all non-working. Issue with doors, van beeps twice when walking away from vehicle, like one is not shut properly even after you open and shut all doors again. Also rear sliding doors don’t shut sometimes and act like there is something in the way of it closing and reopening. Available anytime on Friday for inspection. Safety issue only with backup camera. Prefer the convenience of having one to see behind me better. Mirrors ok but camera better. Problem was fixed twice at Honda dealership in Jonesboro Ar. They said it was a recall. The solution to the recall only fixed it temporarily though. The same above issues continue to reoccur even after repair. Scheduled and went into Honda for the third time for the same issue and the dealership sent me away. This time they said they wouldn’t be able to fix again until someone (an engineer) from corporate could come out and look at my car. This hasn’t occurred and it’s been over two months. They said they have a new service manager and they are looking into it. I’ve called a number of times and I am just told their new and their trying to figure out who to contact. Issues started out with popping and crackling noise in speakers. Then the touchscreen monitor would say no audio connection. The rear tv would go on and off too. Then the touchscreen just died and nothing works now. It doesn’t even turn on. Just black screen. So I have a non-working touchscreen, navigation, radio, back up camera, heat/air adjustments, all components on the touchscreen are non-working. USB ports are non-working. Rear tv is non-working.

  9. Other or unspecified, Mar 2, 2022

    UNKNOWN My 3 year old’s hand was crushed in the sliding door. The door closed completely, latched and locked (beeped). The door did not recognize resistance when closing and did not reopen. Medical treatment is forthcoming. The picture attached was taken approximately an hour and a half after the incident.

  10. Other or unspecified, Engine, Fuel/propulsion system, Jun 28, 2021

    New ex-l model van with about 800 miles on it began to permeate the cabin with a gaseous odor coming from the air vents in recirculate mode and could be smelled from the outside of the vehicle as well. Initially smelled it when at idle after a 150 mile one-way trip. The vehicle had to be turned off to make the smell stop. It started again upon return and got stronger when the a/c was put in fresh air mode.

  11. Electrical system, Other or unspecified, Service brakes, Apr 22, 2021

    I WAS TRYING TO COME TO A STOP AND MY CAR WOULDN'T STOP. THE CAR WAS SHAKING AND I ALMOST HIT THE CAR IN FRONT OF ME. THANKFULLY THERE WASN'T A CAR TO THE RIGHT OF ME SO I SWERVED AND PULLED MY EMERGENCY BRAKE. THERE WAS A LIGHT ON THAT SAID BRAKE SYSTEM IN ORANGE. THANK GOD MY TWINS WERE NOT WITH ME WHEN THIS HAPPENED. IT'S A 2020 HONDA ODESSEY WITH LESS THAN 8000 MILES. I BOUGHT I BRAND NEW! I HAD IT TOWED TO THE DEALER AND THEY SAID THEY HAVEN'T FOUND ANYTHING TO FIX. THEY DID KEEP IT ANOTHER 24 HOURS TO DRIVE IT AROUND SOME MORE TO SEE IF IT HAPPENS AGAIN. I'M WORRIED SICK TO DRIVE THIS AGAIN WITH MY CHILDREN IN IT! WHAT IF NEXT TIME I AM NOT SO LUCKY TO AVOID AN ACCIDENT?!? I SAW OTHERS POST THE SAME THING ON THIS EXACT VEHICLE.

  12. Other or unspecified, Oct 18, 2020

    TURN SIGNAL SOUND INDICATOR NOT AUDIBLE WHEN DRIVING. ENGINE NOISE, OPEN WINDOWS, RADIO, DROWN OUT THE SOUND OF THE TURN SIGNAL BEING ON. TURN SIGNAL LIGHT INDICATOR WORKS BUT SEEMS TO BE NOT ENOUGH TO REMIND ME TO TURN IT OFF.

  13. Other or unspecified, Oct 9, 2020

    CRACKLING NOISE FROM FRONT WINDSHIELD OR DASH AREA MOST FREQUENT WHEN THE VEHICLE IS MOVING BUT CAN SOMETIMES BE HEARD AFTER COMING TO A STOP.

  14. Electrical system, Other or unspecified, Aug 18, 2020

    WHILE DRIVING ON INTERSTATES AND LOCAL ROADS, THE ONBOARD "INFOTAINMENT" SYSTEM CONTINUALLY EMITS LOUD POPPING, CRACKLING SOUND (SOUNDS LIKE THINGS HITTING WINDSHIELD), RESULTING IN DISTRACTION AND CONFUSION WHILE DRIVING. VARIOUS COMPONENTS OF THE INFOTAINMENT SYSTEM RANDOMLY GO OUT, CAUSING SYSTEM REBOOTS WHILE DRIVING AND CREATING DISTRACTION. NAVIGATION SYSTEM IS ALSO SOMETIMES AFFECTED, FAILING TO PROVIDE TURN GUIDANCE OR GIVE ACCURATE LOCATION. REAR "CABIN VIEW" FREEZES INTERMITTENTLY, DISPLAYING ONLY STILL IMAGE RATHER THAN VIEW OF REAR SEATS. FM RADIO RANDOMLY CUTS OUT, DISPLAYING "NO AUDIO CONNECTION FOR FM".

  15. Electrical system, Other or unspecified, Aug 5, 2020

    20V-438 IS FOR A CAMERA RECALL. HOWEVER THE TWO DEALERSHIPS IN MY TOWN BOTH HAVE SAID THEY WILL NOT HAVE PARTS FOR 2 MONTHS.

  16. Electrical system, Other or unspecified, Jul 9, 2020

    I PURCHASED AN ODYSSEY AND WITHIN LESS THAN 2 WEEKS, THE INFOTAINMENT SYSTEM STARTED DISPLAYING PROBLEMS. THE SYSTEM GIVES A LOUD, CRACKLING NOISE OVER THE SPEAKERS. SOMETIMES THE AUDIO CONNECTION WILL CUT OUT WITH VARYING ERROR MESSAGES. OTHER TIMES THE ENTIRE SCREEN WILL GO BLACK/TURN OFF FOR SEVERAL MINUTES, COMPLETING DISABLING THE BACKUP CAMERA AND OTHER FUNCTIONS. WHEN THE AUDIO GOES OUT IT WILL ALSO HANG UP/DISABLE ANY GOES GOING OVER ANDROID AUTO OR BLUETOOTH. THE AUDIO DISPLAY SCREEN FOR ANDROID AUTO WILL SOMETIMES FREEZE. I'VE ALREADY HAD MY VEHICLE IN THE SHOP TWICE FOR THIS PROBLEM WITHIN A MONTH AND A WEEK OF OWNING THE CAR AND THERE'S BEEN NO RESOLUTION YET. I'VE SEEN THAT THERE'S A CLASS ACTION LAWSUIT FOR THIS EXACT PROBLEM IN THE 2018 AND 2019 MODELS, WHICH APPARENTLY DID NOT GET RECTIFIED FOR 2020. THE PROBLEM OCCURS RANDOMLY AND SPORADICALLY, BUT DOES OCCUR ALMOST EVERY SINGLE TIME I DRIVE THE CAR AT SOME POINT OR ANOTHER. IT'S EXTREMELY DISTRACTING AND NOT SAFE.

  17. Other or unspecified, Jun 15, 2020

    THE INFOTAINMENT SYSTEM (IS) STARTED MALFUNCTIONING AROUND 2000 MILES. THE SCREEN WENT BLACK AND THEN CAME BACK ON. IT PROGRESSIVELY GOT WORSE. THERE WAS CRACKLING AND STATIC AROUND AND ABOVE THE STEERING WHEEL. IF SYSTEM WAS ON IT WENT OFF WITH THE CRACKLING AND IF OFF IT CAME ON. THE MESSAGE ON THE SCREEN SAYS NETWORK COMMUNICATION LOST. WHEN OFF THERE IS NO GPS, NO BACKUP CAMERA, NO SPEED LIMIT NOTICE, NO CLIMATE CONTROL ADJUSTMENT, NO RADIO, NO CLOCK, NO ANYTHING THAT IS PART OF THE IS. AND PHONES DO NOT CHARGE WHEN SYSTEM IS OFF. THIS HAPPENS FREQUENTLY WITH CITY DRIVING AND HIGHWAY DRIVING. IF I HIT A BUMP IN THE ROAD THE SYSTEM WILL COME ON IF OFF AND OFF IF ON. I CALLED HONDA IN TORRENCE, CA AND WAS GIVEN A CASE NUMBER: 10288286 ON MARCH 6. THE CAR WAS PURCHASED ON JANUARY 6, 2020. WE LEFT NJ TO DRIVE TO FL ON JANUARY 24. THE SYSTEM HAD BRIEF MOMENTS OF BLACK OUT BETWEEN JANUARY 6 AND 24. WE WERE MOSTLY WITHOUT THE SYSTEM FOR THE ENTIRE DRIVE. I TOOK IT TO ED MORSE HONDA IN RIVIERA BEACH, FL IN THE BEGINNING OF FEBRUARY AND WAS TOLD THIS WAS A PROBLEM WITH PILOTS AND ODYSSEYS. I WAS TOLD THEY WOULD NEED THE CAR FOR SEVERAL DAYS AND COULD NOT PROMISE THEY WOULD BE ABLE TO FIX IT. HONDA DID NOT HAVE A FIX. THEY HAD NO LOANERS SO I DECIDED TO WAIT UNTIL WE RELOCATED TO ANOTHER AREA OF FL. AT THIS TIME I RECEIVED AN EMAIL FROM WAYNE GROSS, SERVICE MANAGER HONDA UNIVERSE, WELCOMING ME TO THE HONDA FAMILY. I EMAILED HIM ABOUT MY PROBLEM WITH NO RESPONSE. I LATER FOUND OUT HE NO LONGER WORKED THERE. I TOOK IT TO REGAL HONDA IN LAKELAND, FL AND WAS TOLD THE SAME THING. THEY WOULD STRAIGHTEN OUT THE WIRES BUT WOULD NOT KNOW IF IT WAS FIXED. HONDA HAD NO FIX. I DECIDED TO WAIT UNTIL I RETURNED TO NJ. I HAVE CONTACTED HONDA UNIVERSE AND WAS TOLD HONDA HAD A FIX ON MAY 1. I CAN'T CONFIRM THAT WITH HQ OR SERVICE MANAGERS. I DON'T FEEL SAFE. *TR

  18. Other or unspecified, Jan 9, 2020

    THE INFOTAINMENT SCREEN REPEATEDLY FREEZES UP. IT CAN HAPPEN WHILE PARKED AS WELL AS WHEN DRIVING OR USING THE REAR VIEW CAMERA TO BACK UP - WHICH IS THE BIGGEST SAFETY HAZARD. THIS IS VERY MUCH A DISTRACTION FOR THE DRIVER. THE ONLY REMEDY IS TO TURN THE VEHICLE COMPLETELY OFF, OPEN THE DRIVER'S DOOR TO SHUT THE SYSTEM OFF, AND THEN RESTART THE VEHICLE.