2020 Honda Odyssey
Problems, recalls and owner-reported issues
Forward collision avoidance is the leading concern among 472 owner complaints filed for this model year. This is the 12th highest complaint count among 26 Odyssey model years with reports.
Of the 2020 reports, 4 involved a crash and 1 involved a fire. 20 people were injured.
What owners report most often
Recalls and investigations
Back over prevention, sensing system, cameraJul 1, 2026
Honda (American Honda Motor Co.) is recalling certain 2018-2020 Odyssey vehicles. Water may enter into the rearview camera, which can cause the rearview camera image to fail to display when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed August 24, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's number for this recall is HOX. This recall expands previous NHTSA recall number 20V438. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning July 9, 2026.
Campaign 26V423000 on NHTSA.gov
Air bags, sensor, occupant classification, front passengerMay 21, 2026
Honda (American Honda Motor Co.) is recalling certain 2018-2021, 2023 Acura TLX, 2019-2024 RDX, 2017-2020, 2022-2026 MDX, 2017-2021, 2023, 2025 Honda Ridgeline, 2017-2022 Pilot, 2019-2021 Passport, 2018-2026 Odyssey, 2019-2022 Insight, 2019-2021 HR-V, 2018-2020 Fit, 2020-2022 CR-V Hybrid, 2017-2022 CR-V, 2017-2018, 2021 Civic Type R, 2017-2021 Civic hatchback, 2016-2020 Civic coupe, 2016-2022 Civic, 2017-2022 Accord Hybrid, and 2016-2022 Accord vehicles. The front passenger seat weight sensor may crack and short circuit, which can cause the air bags to deploy unintentionally during a crash.
Air bags that deploy unintentionally during a crash increase the risk of injury.
Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed July 7, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are BOL, WO9, OOA, WOM, XOH, NOC, POD, BOE, UOF, POB, EOG, AOI, QO8, TOJ, DO7, and SOK. This recall expands previous NHTSA recall number 24V064. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning May 29, 2026.
Campaign 26V332000 on NHTSA.gov
Air bags, air bag/restraint control module, softwareApr 9, 2026
Honda (American Honda Motor Co.) is recalling certain 2018-2022 Odyssey vehicles. A software programming error can cause the side and side curtain air bags to deploy unexpectedly.
Air bags that deploy unexpectedly can increase the risk of injury.
Dealers will reprogram the supplemental restraint system (SRS) electronic control unit (ECU) software or replace the ECU, as necessary, free of charge. Owner notification letters were mailed May 27, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's number for this recall is UNW. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning April 16, 2026. The information in your report suggests that Honda (American Honda Motor Co.) may have been aware of this issue more than five business days before filing a report with NHTSA. Please be reminded that under Federal law, this agency is to be notified of all safety defect and/or noncompliance decisions within five business days. 49 CFR 573.6 Significant civil penalties can be assessed for this violation.
Campaign 26V227000 on NHTSA.gov
Air bags, sensor, occupant classification, front passengerFeb 1, 2024
Honda (American Honda Motor Co.) is recalling certain 2020-2022 Pilot, Accord, Civic sedan, HR-V, Odyssey, 2020 Civic coupe, Fit, 2021-2022 Civic hatchback, 2021 Civic Type R, Insight, 2020-2021 CR-V, CR-V Hybrid, Passport, Ridgeline, Accord Hybrid, 2020 Acura MDX, 2022 Acura MDX, 2020-2022 Acura RDX, and 2020-2021 Acura TLX vehicles. The front passenger seat weight sensor may crack and short circuit, failing to suppress the air bag as intended.
An air bag that deploys unintentionally during a crash can increase the risk of injury.
Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed March 28, 2024. This is a phased recall. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for these recalls are XHP and VHQ.
Campaign 24V064000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpDec 18, 2023
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Dealers will replace the fuel pump module, free of charge. Owner letters were mailed September 6, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KGC and KGD. This recall is an expansion of NHTSA recall numbers 21V-215 and 20V-314.
Campaign 23V858000 on NHTSA.gov
Back over prevention, display functionJun 15, 2023
Honda (American Honda Motor Co.) is recalling certain 2018-2023 Odyssey, 2019-2022 Pilot, and 2019-2023 Passport vehicles. Due to a faulty Media Oriented Systems Transport (MOST) communication coaxial cable connector, the rearview camera image may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.
Dealers will replace the MOST cable harness and install a straightening cover over the vehicle cable connector, free of charge. Owner notification letters were mailed July 24, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are EEL, ZEM, and SFC.
Campaign 23V431000 on NHTSA.gov
Visibility, rearview mirrors/devices, exteriorMar 16, 2023
Honda (American Honda Motor Co) is recalling certain 2020-2021 Pilot and Ridgeline, and 2020-2022 Passport and Odyssey vehicles. The heating pads behind both side-view mirrors may not be bonded properly, allowing the mirror glass to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Detached mirror glass can reduce driver visibility, increasing the risk of a crash.
Dealers will replace both left and right side-view mirrors, free of charge. Owner letters were mailed January 17, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is FE5.
Campaign 23V174000 on NHTSA.gov
Seat belts, front, buckle assemblyMar 9, 2023
Honda (American Honda Motor Co.) is recalling certain 2017-2020 CR-V, 2018-2019 Accord and Accord Hybrid, 2018-2020 Odyssey, 2019 Insight, and 2019-2020 Acura RDX vehicles. A manufacturing issue with the front seat belts may cause the seat belt buckle channel to interfere with the release button, preventing the seat belt buckle from latching.
An unlatched seat belt cannot properly restrain the seat occupant during a crash, increasing their risk of injury.
Dealers will replace the driver and front passenger seat belt buckle release buttons or the buckle assemblies as necessary, free of charge. Owner notification letters were mailed April 18, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are NDA, QDB, BDC, MDD, LD9. TDF, FDG, ODH, YDI, ZDE.
Campaign 23V158000 on NHTSA.gov
Fuel system, gasoline, storageJan 14, 2021
Braun Corporation (Braun) is recalling certain 2018-2021 Braun-modified Honda Odyssey vehicles. The fuel tank assembly installed by Braun may be susceptible to the fuel tank overfilling into the charcoal canister. If the charcoal canister fills with a sufficient amount of fuel, fuel may leak out.
A fuel leak in the presence of an ignition source may increase the risk of fire.
Braun will notify owners, and dealers will inspect vehicles. If evidence of a fuel leak is present, a new fuel tank assembly and a new Honda charcoal canister will be installed, free of charge. The recall began February 22, 2021. Owners may contact Braun customer service at 1-800-488-0359.
Campaign 21V010000 on NHTSA.gov
Electrical system, softwareJul 28, 2020
Honda (American Honda Motor Co.) is recalling certain 2019-2021 Pilot, 2019-2020 Odyssey and 2019-2020 Passport vehicles. Incorrect central network software programming may cause several errors to occur that can delay or prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
A delayed or inoperative rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Honda will notify owners that updated software is available. Owners have the option to either follow the mailed instructions to download and update the software for free, or visit a dealer to have the software update performed, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is Y7Y.
Campaign 20V440000 on NHTSA.gov
Back over prevention, sensing system, cameraJul 28, 2020
Honda (American Honda Motor Co.) is recalling certain 2018-2020 Odyssey, 2019-2020 Passport, and 2019-2021 Pilot vehicles. Incorrect instrument panel control module software can cause the instrument panel to not display critical information, such as engine oil pressure, speedometer, and gear selector position until the next ignition cycle. Additionally, it can prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays" and 111, "Rearview Mirrors."
Operating a vehicle without a functioning instrument panel or rearview camera display increases the risk of a crash.
Honda will notify owners, and dealers will reprogram the instrument panel control module software, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is T89.
Campaign 20V439000 on NHTSA.gov
Back over prevention, sensing system, cameraJul 28, 2020
American Honda Motor Co. (Honda) is recalling certain 2019-2020 Odyssey vehicles. Water may get into the rearview camera mounting holes and enter the camera lens and cause a distorted image, or no image at all. Additionally, if the rearview camera view mode is set to top-down view, or switched from that view to another mode in a bright environment, the image may not display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rearview Mirrors."
A distorted or inoperative rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Honda will notify owners, and dealers will replace the rearview camera, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is W83.
Campaign 20V438000 on NHTSA.gov
Latches/locks/linkages, doors, latchJul 28, 2020
Honda (America Honda Motor Co.) is recalling certain 2018-2020 Odyssey vehicles. Water may enter the outer door handle cables for the sliding doors. If this occurs, the outer door handle cables may freeze in cold temperatures, preventing the front and rear sliding door latches from securely latching.
A power sliding door that fails to latch may open while moving, increasing the risk of injury.
Honda will notify owners, and dealers will replace the power sliding door outer handle cables, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is A88.
Campaign 20V437000 on NHTSA.gov
Electrical system, wiringFeb 6, 2020
Honda (American Honda Motor Co.) is recalling certain 2018-2020 Odyssey vehicles. The wire harness for the third row seat accessory power outlet may get pinched between the unibody and rear trim panel, possibly damaging the wires and causing an electrical short.
An intermittent electrical short could overheat the wire harness, increasing the risk of a fire.
Honda will notify owners, and dealers will inspect the third row seat accessory power outlet wire harness for damage, replacing it as necessary. If no damage is found, the dealer will apply protective tape and re-route the harness. All repairs will be performed free of charge. The recall began March 16, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is T6U.
Campaign 20V066000 on NHTSA.gov
Representative owner complaints
472 reports, newest first.
Electrical system, Oct 19, 2020
PURCHASED BRAND NEW MARCH 2020. EXPERIENCING ISSUES WITH RADIO STATIC, POPPING NOISES FROM SPEAKERS, RADIO NOT FOUND ERROR MESSAGE WHILE DRIVING. RADIO STILL RUNNING AFTER CAR IS TURNED OFF AND DOORS ARE OPENED. WE HAVE TO TURN THE CAR BACK ON AND OFF AGAIN TO GET THE RADIO TO SHUT OFF. ISSUES WORSENED AFTER RECALL WORK WAS COMPLETED.
Other or unspecified, Oct 18, 2020
TURN SIGNAL SOUND INDICATOR NOT AUDIBLE WHEN DRIVING. ENGINE NOISE, OPEN WINDOWS, RADIO, DROWN OUT THE SOUND OF THE TURN SIGNAL BEING ON. TURN SIGNAL LIGHT INDICATOR WORKS BUT SEEMS TO BE NOT ENOUGH TO REMIND ME TO TURN IT OFF.
Other or unspecified, Oct 9, 2020
CRACKLING NOISE FROM FRONT WINDSHIELD OR DASH AREA MOST FREQUENT WHEN THE VEHICLE IS MOVING BUT CAN SOMETIMES BE HEARD AFTER COMING TO A STOP.
Structure, Oct 8, 2020
REAR SLIDING DOORS OPEN AFTER PUTTING CAR IN DRIVE AND RELEASING THE EMERGENCY BRAKE. PROBLEM IS INTERMITTENT. THE CAR HAS NOT YET MOVED. I HAVE FOOT BRAKE ENGAGED. THIS HAS HAPPENED IN MY DRIVEWAY, IN PARKING LOTS, AND ALONG THE CURB ON A BUSY STREET..THE LAST OCCURRENCE WAS 10/06/2020. PROBLEM REPORTED TO DEALER SERVICE FRIDAY 10/02/2020 FROM PREVIOUS OCCURANCES.
Electrical system, Sep 30, 2020
WE BOUGH THE VEHICLE NEW, AND IT WAS FINE FOR THE FIRST 1800 MILES. THEN, THE ENTERTAINMENT SYSTEM STARTED RANDOMLY POWERING DOWN, USUALLY FIRST DISPLAYING A MESSAGE "NETWORK COMMUNICATION LOST". SOMETIMES IT WILL COME BACK ON, SOMETIMES IT CANNOT BE RESTARTED FOR DAYS AT A TIME. (WHEN IT DOES COME BACK ON, THERE USUALLY IS A POPPING SOUND COMING FROM THE SPEAKERS). THIS HAPPENS AT RANDOM, IRREGARDLESS IF THE VEHICLE IS IN MOTION OR NOT. BESIDES FOR NOT HAVING THE ABILITY TO LISTEN TO MUSIC WHILE DRIVING, THIS IS A SERIOUS SAFETY ISSUE, BECAUSE WHEN THIS HAPPENS, THE BACKUP CAMERA DOES NOT WORK EITHER. SO, YOU HAVE A LARGE VEHICLE (I.E. A MINIVAN) WITH MINIMAL REAR VISIBILITY, WHICH IS USUALLY USED AROUND CHILDREN, AND YOU HAVE NO WAY OF SEEING WHAT'S BEHIND YOU. I BROUGHT THIS TO THE DEALERSHIP AND THEY SAID THEY DON'T KNOW HOW TO FIX THIS. I SPOKE TO AMERICAN HONDA AND THEY ALSO SAID THEY DON'T KNOW HOW TO FIX THIS. THIS IS LITERALLY A DEAD CHILD WAITING TO HAPPEN.
Electrical system, Sep 4, 2020
THE INFOTAINMENT CENTER WILL GO BLACK AND DISRUPT VIEWING OF THE BACKUP CAMERA OR OTHER FEATURES. IT IS UNABLE TO BE TURNED BACK ON.
Electrical system, Sep 1, 2020
WE JUST BOUGHT OUR VAN 20 DAYS AGO, THE INFOTAINMENT SYSTEM IS FAILING. IT INTERMITTENTLY SHUTS DOWN WHEN PARKED AND WHILE DRIVING. THE RADIO CRACKLES, OUR MODEL HAS A DVD PLAYER THAT SOMETIMES DOESN'T WORK, BACK UP CAMERA SOMETIMES DOESN'T WORK, BLUETOOTH SHUTS OFF DURING A CALL. SCREEN SHOWS CONNECTION LOST AND REBOOTS WHILE DRIVING. WE WAITED TO TAKE OWNERSHIP OF OUR VAN DUE TO A RECALL THAT THEY WAS RELATED TO THE INFOTAINMENT SYSTEM, I GUESS THEY DIDN'T FIX THE PROBLEM.
Electrical system, Visibility/wiper, Aug 31, 2020
I WAS SOLD A CAR WITH AN ACTIVE RECALL, THAT CAME OUT ON 7/28. I PURCHASED THE CAR ON 8/13 AND HAD NO IDEA ABOUT THE RECALL... I AM EXTREMELY UPSET THAT I WAS SOLD AN UNSAFE VEHICLE AND FOR A RECALL THAT COULD AFFECT THE SAFETY OF MY WIFE AND CHILDREN
Electrical system, Other or unspecified, Aug 18, 2020
WHILE DRIVING ON INTERSTATES AND LOCAL ROADS, THE ONBOARD "INFOTAINMENT" SYSTEM CONTINUALLY EMITS LOUD POPPING, CRACKLING SOUND (SOUNDS LIKE THINGS HITTING WINDSHIELD), RESULTING IN DISTRACTION AND CONFUSION WHILE DRIVING. VARIOUS COMPONENTS OF THE INFOTAINMENT SYSTEM RANDOMLY GO OUT, CAUSING SYSTEM REBOOTS WHILE DRIVING AND CREATING DISTRACTION. NAVIGATION SYSTEM IS ALSO SOMETIMES AFFECTED, FAILING TO PROVIDE TURN GUIDANCE OR GIVE ACCURATE LOCATION. REAR "CABIN VIEW" FREEZES INTERMITTENTLY, DISPLAYING ONLY STILL IMAGE RATHER THAN VIEW OF REAR SEATS. FM RADIO RANDOMLY CUTS OUT, DISPLAYING "NO AUDIO CONNECTION FOR FM".
Steering, Aug 9, 2020
THIS IS A FOLLOW UP REPORT TO 11343147. SINCE THE SUBJECT REPORT WE HAVE HAD 3 MORE INCIDENTS (IN ABOUT A WEEK) OF THE STEERING WHEEL LOCKING AND PREVENTING THE CAR FROM TURNING. ONE TIME THE LOCKED STEERING WHEEL FORCED THE CAR INTO THE ONCOMING LANE OF TRAFFIC DURING A BASIC RIGHT HAND TURN INTO A NEIGHBORHOOD. ONE INSTANCE WHILE STOPPED TO TRY AND BACK INTO OUR DRIVE WAY WE WATCHED THE STEERING WHEEL TURN BY ITSELF. IN THESE CASES THE LANE DEPARTURE WARNING WAS SET TO WARNING ONLY AND THE ACC AND LKAS ARE 100% OFF. CLEAR, SUNNY DRIVE DAYS. TEMPERATURE IN THE LOW 80'S. CAR SPEEDS WERE FROM 0 MPH TO PROBABLY 25 MPH. I HAVE UPLOADED A PDF THAT DESCRIBES AS BEST WE CAN THE INCIDENTS THAT HAVE OCCURRED SO FAR. THE ISSUE SEEMS TO BE VERY RANDOM. WILL BE TAKING THE CAR TO THE DEALER TOMORROW TO SEE IF THEY CAN DETERMINE THE ISSUE.
Electrical system, Other or unspecified, Aug 5, 2020
20V-438 IS FOR A CAMERA RECALL. HOWEVER THE TWO DEALERSHIPS IN MY TOWN BOTH HAVE SAID THEY WILL NOT HAVE PARTS FOR 2 MONTHS.
Electrical system, Aug 5, 2020
MY VEHICLE'S INFOTAINMENT SYSTEM CONTINUALLY TURNS OFF. THE SCREEN GOES BLANK FOR LONG PERIODS OF TIME, THE SYSTEM WILL RESTART MULTIPLE TIMES WHILE DRIVING, AND IT WILL NOT FUNCTION PROPERLY. I HAVE BROUGHT IT IN TO THE DEALER TO BE FIXED MULTIPLE TIMES AND NOTHING HELPS. I FEEL THE VEHICLE IS NOT SAFE TO DRIVE WHEN THE INFOTAINMENT CONSOLE CONTROLS SO MUCH OF THE VEHICLE. THE BUTTONS ON THE STEERING WHEEL ALSO ARE DISABLED WHEN I DRIVE AND HAVE ISSUES.
Steering, Aug 4, 2020
ON A SUNNY, CLEAR, DRY DAY AND ON A PAVED AND MARKED TWO LANE COUNTRY ROAD, THE CAR WOULD NOT LET ME TURN TO THE RIGHT ON A SWTICHBACK TURN. I WAS TRAVELLING AT APPROXIMATELY 25 -30 MPH WITH MY FOOT LIGHTLY ON THE ACCELERATOR TO MAINTAIN SPEED. THE SWITCHBACK WAS TO THE RIGHT AND UPWARD AND IT WAS AROUND 14:00. BASICALLY THE STEERING WHEEL LOCKED AND REMAINED LOCKED FORCING THE CAR INTO THE OPPOSITE LANE OF TRAFFIC UNTIL I BROUGHT THE CAR TO A FULL STOP AT WHICH POINT THE STEERING WHEEL UNLOCKED AND I COULD TURN THE VEHICLE TO THE RIGHT AND FOLLOW THE ROAD BACK TO THE RIGHT ON ITS COURSE. THE ELAPSED TIME WAS PROBABLY 3-4 SECONDS AND FORTUNATELY THERE WAS NO ONCOMING TRAFFIC OR VEHICLES BEHIND US. THE LANE DEPARTURE WARNING SYSTEM WAS ON. THE "MAIN" BUTTON FOR THE ADAPTIVE CRUISE CONTROL AND LANE KEEP ASSIST WAS ON BUT NEITHER OF THESE SYSTEMS WERE ENGAGED. THE SENSORS AND CAMERA ON THE FRONT DID NOT HAVE ANYTHING BLOCKING THEM OTHER THAN WHAT YOU MIGHT EXPECT AFTER DRIVING A CAR IN NORMAL DRIVING CONDITIONS WITHOUT A WASH FOR 4-5 DAYS. THE PROBLEM HAS NOT RE-OCCURRED SINCE THIS ONE TIME EVENT BUT WE ALSO HAVE NOT DRIVEN THE CAR ON SWITCHBACK ROADS SINCE AND DON'T NORMALLY DO SO. THE CAR HAD APPROXIMATELY 1500 MILES ON IT. THERE WAS NO DAMAGE TO THE CAR AND NOTHING TO SHOW SO THERE ARE NO PICTURES INCLUDED WITH THIS REPORT. I HAVE REPORTED THIS ISSUE TO HONDA DIRECTLY AS WELL. I
Electrical system, Jul 21, 2020
NEW CAR, ODOMETER ~ 300 MILES. BACKUP CAMERA NO LONGER TURNS ON WHEN CAR IS ENGAGED IN REVERSE.
Electrical system, Jul 9, 2020
THE CAR IS MAKING A CRACKLING NOISE FROM THE DASH BROAD. TOOK IT TO THE DEALERSHIP AND THE LATTER STATED THAT HONDA IS AWARE OF THE ISSUE AND THAT THE CRACKLING/SPARKLING NOISE COME FROM THE SPEAKERS. HE FURTHER STATED THAT HONDA IS WORKING WITH NHTSP ON A FIX. THE NOISE ACCENTUATES WHEN THE DRIVER STEPS ON THE BRAKES, BUT ALSO WHEN S/HE SPEEDS UP.
Electrical system, Other or unspecified, Jul 9, 2020
I PURCHASED AN ODYSSEY AND WITHIN LESS THAN 2 WEEKS, THE INFOTAINMENT SYSTEM STARTED DISPLAYING PROBLEMS. THE SYSTEM GIVES A LOUD, CRACKLING NOISE OVER THE SPEAKERS. SOMETIMES THE AUDIO CONNECTION WILL CUT OUT WITH VARYING ERROR MESSAGES. OTHER TIMES THE ENTIRE SCREEN WILL GO BLACK/TURN OFF FOR SEVERAL MINUTES, COMPLETING DISABLING THE BACKUP CAMERA AND OTHER FUNCTIONS. WHEN THE AUDIO GOES OUT IT WILL ALSO HANG UP/DISABLE ANY GOES GOING OVER ANDROID AUTO OR BLUETOOTH. THE AUDIO DISPLAY SCREEN FOR ANDROID AUTO WILL SOMETIMES FREEZE. I'VE ALREADY HAD MY VEHICLE IN THE SHOP TWICE FOR THIS PROBLEM WITHIN A MONTH AND A WEEK OF OWNING THE CAR AND THERE'S BEEN NO RESOLUTION YET. I'VE SEEN THAT THERE'S A CLASS ACTION LAWSUIT FOR THIS EXACT PROBLEM IN THE 2018 AND 2019 MODELS, WHICH APPARENTLY DID NOT GET RECTIFIED FOR 2020. THE PROBLEM OCCURS RANDOMLY AND SPORADICALLY, BUT DOES OCCUR ALMOST EVERY SINGLE TIME I DRIVE THE CAR AT SOME POINT OR ANOTHER. IT'S EXTREMELY DISTRACTING AND NOT SAFE.
Other or unspecified, Jun 15, 2020
THE INFOTAINMENT SYSTEM (IS) STARTED MALFUNCTIONING AROUND 2000 MILES. THE SCREEN WENT BLACK AND THEN CAME BACK ON. IT PROGRESSIVELY GOT WORSE. THERE WAS CRACKLING AND STATIC AROUND AND ABOVE THE STEERING WHEEL. IF SYSTEM WAS ON IT WENT OFF WITH THE CRACKLING AND IF OFF IT CAME ON. THE MESSAGE ON THE SCREEN SAYS NETWORK COMMUNICATION LOST. WHEN OFF THERE IS NO GPS, NO BACKUP CAMERA, NO SPEED LIMIT NOTICE, NO CLIMATE CONTROL ADJUSTMENT, NO RADIO, NO CLOCK, NO ANYTHING THAT IS PART OF THE IS. AND PHONES DO NOT CHARGE WHEN SYSTEM IS OFF. THIS HAPPENS FREQUENTLY WITH CITY DRIVING AND HIGHWAY DRIVING. IF I HIT A BUMP IN THE ROAD THE SYSTEM WILL COME ON IF OFF AND OFF IF ON. I CALLED HONDA IN TORRENCE, CA AND WAS GIVEN A CASE NUMBER: 10288286 ON MARCH 6. THE CAR WAS PURCHASED ON JANUARY 6, 2020. WE LEFT NJ TO DRIVE TO FL ON JANUARY 24. THE SYSTEM HAD BRIEF MOMENTS OF BLACK OUT BETWEEN JANUARY 6 AND 24. WE WERE MOSTLY WITHOUT THE SYSTEM FOR THE ENTIRE DRIVE. I TOOK IT TO ED MORSE HONDA IN RIVIERA BEACH, FL IN THE BEGINNING OF FEBRUARY AND WAS TOLD THIS WAS A PROBLEM WITH PILOTS AND ODYSSEYS. I WAS TOLD THEY WOULD NEED THE CAR FOR SEVERAL DAYS AND COULD NOT PROMISE THEY WOULD BE ABLE TO FIX IT. HONDA DID NOT HAVE A FIX. THEY HAD NO LOANERS SO I DECIDED TO WAIT UNTIL WE RELOCATED TO ANOTHER AREA OF FL. AT THIS TIME I RECEIVED AN EMAIL FROM WAYNE GROSS, SERVICE MANAGER HONDA UNIVERSE, WELCOMING ME TO THE HONDA FAMILY. I EMAILED HIM ABOUT MY PROBLEM WITH NO RESPONSE. I LATER FOUND OUT HE NO LONGER WORKED THERE. I TOOK IT TO REGAL HONDA IN LAKELAND, FL AND WAS TOLD THE SAME THING. THEY WOULD STRAIGHTEN OUT THE WIRES BUT WOULD NOT KNOW IF IT WAS FIXED. HONDA HAD NO FIX. I DECIDED TO WAIT UNTIL I RETURNED TO NJ. I HAVE CONTACTED HONDA UNIVERSE AND WAS TOLD HONDA HAD A FIX ON MAY 1. I CAN'T CONFIRM THAT WITH HQ OR SERVICE MANAGERS. I DON'T FEEL SAFE. *TR
Visibility, Structure, May 19, 2020
WHILE TRAVELING ON THE INTERSTATE AT APPROXIMATELY 75 MPH, THE SUNROOF SPONTANEOUSLY SHATTERED. I HAVE A DASH CAM AND WHEN I REVIEWED THE FOOTAGE, THERE WASN'T ANY SIGN OF ROCKS OR DEBRIS THAT HAD CAUSED THE BREAKAGE. *TR
Electrical system, Mar 29, 2020
HAD ELECTRICAL ISSUES WITH THE ODYSSEY SHORTLY AFTER CROSSING 2K MILES. THE VEHICLE DOES NOT START RELIABLY. CALLED HONDA ROADSIDE ASSISTANCE MULTIPLE TIMES TO JUMP START THE VEHICLE. BROUGHT THE VEHICLE INTO THE DEALERSHIP TO PREFORM NHTSA RECALL NUMBER:20V-066 ON FRIDAY MARCH 27TH AND HAVE THEM INSPECT THE ISSUE STARTING THE VEHICLE. THE BATTERY WAS CHARGED BY THE DEALERSHIP AND ON SATURDAY MARCH 28TH THE VEHICLE CONTINUED TO NOT START. WHEN ROADSIDE ASSISTANCE SHOWED UP ON SATURDAY, THE BATTERY WAS CHECKED AND IT WAS NOT AN ISSUE.THE VEHICLE WILL BE BROUGHT BACK TO THE DEALERSHIP ON MONDAY.
Other or unspecified, Jan 9, 2020
THE INFOTAINMENT SCREEN REPEATEDLY FREEZES UP. IT CAN HAPPEN WHILE PARKED AS WELL AS WHEN DRIVING OR USING THE REAR VIEW CAMERA TO BACK UP - WHICH IS THE BIGGEST SAFETY HAZARD. THIS IS VERY MUCH A DISTRACTION FOR THE DRIVER. THE ONLY REMEDY IS TO TURN THE VEHICLE COMPLETELY OFF, OPEN THE DRIVER'S DOOR TO SHUT THE SYSTEM OFF, AND THEN RESTART THE VEHICLE.
Service brakes, Dec 12, 2019
WHEN PULLING INTO A PARKING SPACE THIS MORNING AND APPLYING THE BRAKES, THE BRAKE PEDAL DID NOT ENGAGE. PEDAL WENT TO THE FLOOR WITH NO RESISTANCE WHILE MAKING A GRINDING/SLIPPING SOUND. I WAS GOING STRAIGHT, LESS THAN 5 MPH. I RELEASED THE BRAKE AND REAPPLIED QUICKLY (PUMPED THE BRAKES) BEFORE BRAKES FINALLY ENGAGED. THIS CAUSED ME TO COME VERY CLOSE, ALMOST HITTING THE PARKED CAR IN FRONT OF ME IN THE PARKING LOT. I CHECKED THE BRAKE FLUID RESERVOIR WAS FULL AND THERE WAS NO APPARENT FLUID ON THE GROUND BENEATH MY CAR.
Electrical system, Nov 29, 2019
FREQUENT LOUD CRACKLING NOISES COME FROM THE SPEAKERS, FOLLOWED BY A NETWORK CONNECTION LOST ERROR MESSAGE ON THE SCREEN, AND THEN THE SCREEN WILL GO BLACK AND EVENTUALLY THE SYSTEM WILL REBOOT. THIS WILL HAPPEN REPEATEDLY WHILE DRIVING AND DOES NOT DEPEND ON THE STATE OR USE OF THE INFOTAINMENT SYSTEM (IT CAN BE OFF AND STILL HAPPEN). THERE SEEMS TO BE A CORRELATION WITH GOING OVER A BUMP, SUGGESTING A LOOSE CONNECTION SOMEWHERE. WHEN RESTARTING OR OFF, THE RADIO, CLIMATE CONTROLS AND THE BACKUP CAMERA ARE ALL UNAVAILABLE. THIS IS A SAFETY HAZARD AS IT DISTRACTS THE DRIVER AND ALSO PREVENTS USAGE OF THE BACKUP CAMERA. BEGAN HAPPENING INTERMITTENTLY AT AROUND 1500 MILES AND NOW AT ~1700 MILES IT HAPPENS ESSENTIALLY ALL THE TIME. PLEASE ADDRESS THIS ISSUE SOONEST POSSIBLE. MANY PEOPLE BUYING HONDA CARS AND NOT AWARE OF THESE ISSUES !!!