2009 Honda Pilot
Problems, recalls and owner-reported issues
Engine is the leading concern among 134 owner complaints filed for this model year. This is the 18th highest complaint count among 23 Pilot model years with reports.
Of the 2009 reports, 9 involved a crash and 4 involved a fire. 12 people were injured.
What owners report most often
Recalls and investigations
Air bags, frontal, passenger side, inflator moduleJun 27, 2019
Honda (American Honda Motor Co.) is recalling certain 2009-2014 Acura TSX, 2011-2014 TSX Sport Wagon, 2010-2013 ZDX, 2008-2012 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic and Civic Hybrid, 2008-2010 Civic GX NGV, 2012-2015 Crosstour, 2007-2011 CR-V, 2009-2013 Fit, 2014 Fit EV, 2010-2014 Insight, and 2009-2015 Pilot vehicles. The vehicles are equipped with passenger frontal air bag inflators assembled as a recall remedy part or replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began August 12, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are F5F and Q5E.
Campaign 19V502000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleMay 16, 2019
Honda (American Honda Motor Co.) is recalling certain 2009-2014 Acura TSX, 2011-2013 TSX Sport Wagon, and 2010-2012 ZDX and 2008-2012 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic, Civic Hybrid and Civic NGV, 2012-2014 Crosstour, 2007-2011 CR-V, 2009-2013 Fit, 2010-2013 Insight, and 2009-2015 Pilot vehicles. The front passenger air bag inflator may have been installed incorrectly during replacement.
An incorrectly installed air bag inflator may not properly deploy the passenger frontal air bag in the event of a crash, increasing the risk of injury.
Honda will notify owners, and dealers will inspect the inflator installation and, if necessary, replace the passenger frontal air bag module assembly, free of charge. The recall began July 5, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are M4O, P4R, T4Q, and W4P.
Campaign 19V378000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleApr 26, 2018
Honda (American Honda Motor Co.) is recalling certain 2003-2012 Honda Accord and Pilot, 2010 Accord Crosstour, 2001-2011 Civic, 2002-2011 CR-V, 2003-2004, 2006-2008 and 2011 Element, 2007 and 2009-2013 Fit, 2010-2012 Insight, 2002-2004 Odyssey, and 2012 Ridgeline vehicles. The front passenger air bag may have been installed incorrectly during replacement.
An incorrectly installed air bag may deploy improperly in the event of a crash, increasing the risk of injury.
Honda will notify owners, and dealers will inspect and, if necessary, replace the passenger frontal air bag module assembly, free of charge. The recall began June 22, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are K1P, and M1O.
Campaign 18V268000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 9, 2018
Honda (American Honda Motor Co.) is recalling certain 2010-2013 Acura TSX, ZDX, Honda Accord Crosstour, Fit, Insight and Pilot vehicles, 2011-13 Acura TSX Sportswagon, 2010-2012 Honda Accord,, 2010-2011 Honda Civic, Civic NGV, Civic Hybrid and CR-V vehicles and 2013 Honda FCX Clarity and Fit EV vehicles ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Honda is recalling certain 2010-2012 Acura TSX, Honda Accord, Accord Crosstour, Fit and Pilot, 2010-2011 Honda Civic, Civic NGV, Civic Hybrid and CR-V, and 2010 Acura ZDX and Honda Insight vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Unless included in Zones A or B above, Honda is recalling certain 2009 Acura TSX, Honda Accord, Civic, Civic NGV, Civic Hybrid, CR-V, Fit, and Pilot vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the frontal air bag modules, and used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), may explode due to propellant degradation occurring after long-term exposure to higher absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 16, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are B0K and L0J.
Campaign 18V042000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleAug 31, 2017
Honda (American Honda Motor Co.) is recalling certain 2008-2012 Accord, 2010-2012 Accord Crosstour, 2006-2011 Civic, 2007-2011 CR-V, 2009-2012 Fit and Pilot, 2010-2012 Insight, and 2009-2012 Acura TSX vehicles that received replacement passenger frontal air bag inflators. One dealership may have incorrectly installed the replacement air bag inflators.
In the event of a crash, an incorrectly installed passenger frontal air bag inflator may deploy the air bag improperly, increasing the risk of injury.
Honda will notify owners, and dealers will replace the passenger frontal air bag module assembly, free of charge. The recall began October 30, 2017. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are O07, Y0A, N06, G05, M04, Y01, and O09.
Campaign 17V545000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 10, 2017
Honda (American Honda Motor Co.) is recalling certain 2009-2012 Acura TSX, 2011-2012 Acura TSX Wagon, 2010-2012 Acura ZDX, 2008-2012 Honda Accord, 2010-2012 Honda Accord Crosstour and Honda Insight, 2009-2012 Honda Fit, 2009-2012 Pilot, 2007-2011 Honda CR-V, 2012 Honda FCX Clarity and 2006-2011 Honda Civic, Civic Hybrid, Civic NGV vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, if not included in "Zone A" above, Honda is recalling certain 2009 Acura TSX, Honda Fit and Pilot, 2008-2009 Honda Accord, 2006-2009 Civic, Civic Hybrid and Civic NGV, and 2007-2009 Honda CR-V vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, if not included in "Zone B" above, Honda is recalling certain 2008 Honda Accord, 2006-2008 Honda Civic, Civic Hybrid and Civic NGV and 2007-2008 Honda CR-V vehicles originally sold, or ever registered, in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the front passenger side air bag inflator, free of charge. The manufacturer has mailed an interim notification, and will send a second notification when parts are available. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KE1 and KE2.
Campaign 17V030000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleMay 24, 2016
Honda (American Honda Motor Co.) is recalling certain model year 2009-2011 Acura TSX, 2011 TSX Wagon, 2010-2011 Acura ZDX, 2008-2011 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic, Civic Hybrid, and Civic GX, 2007-2011 CR-V, 2010-2011 FCX Clarity and Insight, and 2009-2011 Fit, and Pilot vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless already included in "Zone A" above, Honda is recalling certain model year 2008 Honda Accord, 2006-2008 Civic, Civic Hybrid and Civic GX, and 2007-2008 CR-V vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, the District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Vehicles not originally sold or ever registered in either Zones A or B are not subject to this safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the inflator, free of charge. The recall began March 2017. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall is KA4, KA5, KA6, and KA7.
Campaign 16V346000 on NHTSA.gov
Air bagsJan 18, 2013
Honda is recalling certain model year 2009-2013 Pilot and 2011-2013 Odyssey passenger vehicles manufactured from March 13, 2008, through December 21, 2012. One or more rivets that attach the airbag module to the airbag cover may be missing.
The absence of more than one rivet could alter the performance of the driver's airbag during deployment. This could potentially increase the risk of injury during a crash.
Honda will notify owners and instruct them to take their vehicle to a Honda dealer. The dealer will inspect the driver's airbag module and replace it if necessary, free of charge. The recall began on March 14, 2013. Owners may contact Honda at 1-800-999-1009.
Campaign 13V016000 on NHTSA.gov
Seat belts, front, webbingSep 9, 2011
HONDA IS RECALLING CERTAIN MODEL YEAR 2009-2011 PILOT VEHICLES MANUFACTURED FROM MARCH 13, 2008, THROUGH AUGUST 30, 2011. THERE IS A POSSIBILITY THAT THE STITCHING THAT SECURES THE END OF THE DRIVER AND FRONT PASSENGER LAP SECTION OF THE SEATBELT MAY BE INCOMPLETE OR MISSING.
IF THE STITCHING IS INCOMPLETE OR MISSING, THE SEATBELT MAY DETACH FROM THE ANCHOR WEBBING, INCREASING THE RISK OF PERSONAL INJURY IN A CRASH.
HONDA DEALERS WILL CONDUCT A SPECIALIZED INSPECTION OF THE DRIVER AND FRONT PASSENGER SEATBELTS, AND IF NECESSARY, REPLACE THE SEATBELTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 5, 2011. OWNERS MAY CONTACT HONDA AUTOMOBILE CUSTOMER SERVICE AT 1-800-999-1009.
Campaign 11V468000 on NHTSA.gov
Representative owner complaints
134 reports, newest first.
Suspension, Power train, Jul 28, 2013
WHEN TO DEALER'S SHOP LAST WEEK AND WAS TOLD THAT THE COMPLIANCE BUSHING WAS LEAKING AND TORN. I RESEARCH THE INTERNET AND NOTED THAT IT IS COMMON PROBLEM FOR THIS VEHICLE. I'M PAYING A STEEP MONEY TO FIX THIS PROBLEM. IS THERE ANY INVESTIGATION GOING ON FOR THIS PROBLEM? *TR
Steering, Suspension, Service brakes, Jul 27, 2013
SHAKING AND VIBRATING OF THE STEERING WHEEL RESULTING IN DAMAGE TO ROTORS. HONDA IS AWARE OF THIS ISSUE HOWEVER THEY HAVE NOT DONE ANYTHING ABOUT THIS. HERE ARE MORE COMPLAINTS BY OWNERS WITH THE EXACT SAME ISSUE: HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F186D71/36 #40 OF 46 STEERING WHEEL SHIMMIE BY WILIAGBY JAN 22, 2013 (1:47 PM) I HAVE A 2010 PILOT PURCHASED NEW AND HAVE LESS THAN 23000 MILES. THE STEERING WHEEL HAS BEEN SHAKING FOR A WHILE. IT HAS BEEN MORE PRONOUNCE AS TIME GONE ON. SO I WENT TO THE DEALER TODAY AND WAS EXPLAINED IT WAS THE ROTOR BEING WARPED. IT WAS EXPLAINED THE MANUFACTURER WENT TO A SOFTER MATERIAL TO ELIMINATE SQUEAKING BRAKE SOUNDS WITH A HARDER MATERIAL. SO I TOLD THE SERVICER THAT THIS WILL BE A CHRONIC PROBLEM SINCE ALL THE ROTORS WILL WARP EVEN IF I REPLACE THEM OR HAVE THE CURRENT ROTORS TURNED. HE SAID WARRANTY EXPIRES AT 12,000 MILES FOR BRAKE PROBLEMS AND IT WAS MY CHOICE. WOW! I ASK THEM TO STILL CHECK IT AND WHEN THE SERVICE INVOICE WAS PRINTED THE WRITING WAS PERFORM A COMPLIMENTARY VEHICLE INSPECTION INCLUDING INSPECTING THE TIRE PRESSURE AND SETTING IT TO FACTORY SPECIFICATION. NOTHING WRITTEN ABOUT THE STEERING WHEEL SHIMMIE. SO I POINTED IT OUT AND THE SERVICER SAID IT WAS INSIDE THE FREE INSPECTION. THEY KNOW ITS A PROBLEM AND THERE IS A DELIBERATE EFFORT TO HIDE IT. I AM NOT SATISFY WITH THE ANSWER OR SERVICE. THE TECHNICIAN HEARD THE PROBLEM, BUT THIS TIME THEY DUG DEEPER AND AGREED THAT THERE WAS SOMETHING WRONG WITH THE POWER STEERING RACK. THEY REPLACED IT AND MY PILOT IS LIKE NEW! HOPEFULLY HONDA WILL STAND BEHIND THEIR PRODUCT BETTER IN THE FUTURE -- I HAD TO GO THROUGH MUCH FRUSTRATION TO GET MY PROBLEM FIXED. HE GIVES ME A COPY OF THE SERVICE BULLETIN... PROBABLY CAUSE OF THIS PROBLEM : "FRONT SUSPENSION REAR LOWER ARM BUSHING BRACKET IS FAULTY". *TR
Suspension, Structure, Jul 22, 2013
I JUST HAD TO REPLACE THE FRONT COMPLIANCE BUSHINGS IN THIS NEWER VEHICLE. I HAVE FOUND OUT THAT THE HONDA DEALERSHIP IS AWARE THAT THIS IS A VERY COMMON PROBLEM WITH NEWER MODEL PILOTS LIKE MINE. THE COST OF REPLACING THEM IS CLOSE TO $1,000. WOULD YOU PLEASE LOOK INTO THIS ISSUE AND MAKE THE MANUFACTURER RESPONSIBLE FOR THIS DEFECT? MY REQUEST IS TO HAVE HONDA MAKE A RECALL ON THE PILOTS AND REPLACE THE FRONT COMPLIANCE BUSHINGS AND REFUND THOSE OF US COSTUMERS THAT HAVE ALREADY PAID FOR THE REPLACEMENT CAUSING OTHER ISSUES ON THE CAR. THANK YOU! *TR
Electronic stability control (ESC), Jul 8, 2013
TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH THE VEHICLE BEGAN SKIDDING UNCONTROLLABLY ON DRY PAVEMENT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 123,000. *TR
Steering, Service brakes, Jul 1, 2013
AT 60 MPH, THE STEERING WHEEL VIBRATES, AS IF THE ANTI-LOCK BRAKING SYSTEM IS ENGAGED, JUST WITH A SLIGHT TAP OF THE BRAKE PEDAL. THE VIBRATION IS AT A CONSISTENT RATE, AND DOES NOT SLOW WHEN THE VEHICLE SLOWS. THERE IS NO SCRAPING, OR ANY OTHER SOUND COMING FROM THE WHEELS, AND IT IS EASILY DEMONSTRATED. WHILE DRIVING ON THE HIGHWAY, WHILE SLOWING DOWN SLOWLY, THE VIBRATION CATCHES YOU OFF GUARD AS YOU THINK YOU MAY BE DRIVING OVER A RUMBLE STRIP, AND ATTEMPT TO MAKE A CORRECTION IN YOUR DRIVING - ONLY TO REALIZE THAT ITS THE VEHICLE THAT IS HAVING THE ISSUE. THE ISSUE STARTED APPEARING AROUND 32K MILES, AND NOW HAS 39K MILES ON IT, AND HAS ONLY BEEN DRIVEN AROUND TOWN. IT HAS NEVER BEEN ON A LONG RANGE TRIP DUE TO THIS ISSUE. *TR
Power train, Engine, May 18, 2013, crash
PULLED 2009 PILOT INTO MY SLOPPING DRIVEWAY I PUT THE CAR INTO PARK AND ENGINE RUNNING. NOTING REAR CAMERA WAS DISENGAGED. MY HUSBAD AND INFANT IN HIS ARMS WERE 5 FEET AWAY FROM THE REAR SUV. ONCE THE REVERSE LIGHT CAME OFF HE WENT WALKED BEHIND THE TO FRONT OF PASSENGER DOOR. I OPENED THE DOOR OF THE CAR AND SPOKE TO MY HUSBAND WHO WAS STANDING INFRONT OF DRIVER SIDE DOOR. I OPENED DRIVER SIDE DOOR AND WE SPOKE BRIEFLY WHILE DOOR WAS OPEN AND CAR INPAR ENGINE ON. I LEANED INTO THE CENTER CONSOLE TO GRAB COFFE AND I FELT THE CAR ROLLING BACKWARDS DOWN THE DRIVEWAY AND INTO THE ROAD CAUSING ME TO BE TRAPPED BETWEEN DOOR AND THE DRIVER SIDE FRAME. IT DRAGGED ME INTO THE STREET. I HELD ON TO THE STEERING FEARING I WAS GOING TO BE RUN OVER. THE DRIVER SIDE DOOR GOT CAUGHT ON THE A METAL FENCE SLOWING THE CAR DOWN WHERE I COULD FINALLY STAND UP AND RIP KEYS OUT WHILE ENGINE STILL ENGAGED RUNNING. *TR
Suspension, Apr 18, 2013
TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED THE BUSHING ON THE LOWER CONTROL ARM EXHIBITED EXCESSIVE WEAR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. *TR
Air bags, Apr 11, 2013, crash
HONDA 2009 PILOT MVA 4/10/2010 REPORTED PASSENGER AIRBAG DEPLOYED AND INJURY OCCURRED TO STERNUM AND RIBS. NOTED RECALL OF HONDA FOR AIRBAG IN NEWPAPER AND INTERNET. CALLED 1-800-999-1009 #7 PRODUCT CONCERN DEPT. VIN [XXX] REPORT [XXX] TO HONDA ON 4/11/13 HONDA PILOT WAS TOTALED WHEN HIT BY SUBURBAN GOING WRONG WAY ON A ONE WAY STREET ABOUT 40 MPH. HONDA PILOT WAS GOING THROUGH GREEN LIGHT WITH RIGHT OF WAY. NO UNDERDASH AIRBAG LED TO LARGE AND SHIN HEMATOMAS. SEAT BELTED PASSENGER. MADE REPORT TO HONDA CORP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Structure, Sep 6, 2012
TAILGATE WOULD NOT STAY OPEN AND WHEN COMING DOWN WOULD NOT STOP EVEN IF YOU WERE LEANING IN TO RETRIEVE SOMETHING. THE REAR HATCH STRUTS FAILED AND THERE IS NO SAFETY MECHANISM TO PREVENT THE TAILGATE FROM CLOSING WHEN THE STRUTS FAIL. *TR
Service brakes, Jul 5, 2012
TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE BRAKES WERE DEPRESSED AND THE VEHICLE BEGAN TO SHAKE ABNORMALLY. AFTER THE CONTACT REMOVED HIS FOOT FROM THE BRAKE PEDAL, THE SHAKING STOPPED. THE FAILURE RECURRED CONSISTENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIR SHOP FOR INSPECTION. THE CONTACT REPAIRED THE VEHICLE BY REPLACING THE TWO FRONT DRIVER AND PASSENGER SIDE ROTORS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 54,000. THE FAILURE MILEAGE WAS 48,000.
Vehicle speed control, Mar 26, 2012
WHEN DRIVING DOWN THE INTERSTATE WITH THE CRUISE CONTROL ACTIVATED, A SLIGHT TURN TO PASS ANOTHER VEHICLE SHUT THE CRUISE CONTROL OFF (NO DASHBOARD LIGHT INDICATOR, AS IF YOU SHUT IT OFF). TURNING THE STEERING WHEEL BACK REACTIVATE THE CRUISE CONTROL (DASH LIGHT BACK ON), THOUGH NOT ENGAGED, AS IF YOU HIT THE BRAKES. THE PROBLEM GOT PROGRESSIVELY WORSE OVER TIME; THE 'DEAD' SPOT IN THE CRUISE CONTROL EVENTUALLY DISABLED THE CONTROL FROM COMING ON AT ALL. THE DEALERSHIP REPAIRED THIS 2 YEAR, 11 MONTH OLD CAR FOR $377.00. THE DEFECTIVE PART IS A 'CABLE REEL ASSEMBLY' THAT SHORTED OUT, ACCORDING TO THE DEALERSHIP. I CONSIDERED IT A SAFETY HAZARD; THEY DID NOT. *TR
Suspension, Feb 15, 2012
TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED THAT THE WHEELS ON THE VEHICLE WOULD EXHIBIT AN ABNORMAL HUMMING SOUND AND A VIBRATION. THE CONTACT STATED THAT THE FAILURE WOULD OCCUR WHEN THE VEHICLE HAD BEEN RUNNING FOR EXTENDED PERIODS. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES TO HAVE A FRONT AND REAR ALIGNMENT PERFORMED, AS WELL AS THE ROTORS REPLACED. THE REPAIR WOULD LAST FOR A FEW WEEKS BEFORE THE FAILURE WOULD RECUR. MOST RECENTLY WHEN THE VEHICLE WAS TAKEN TO THE DEALER, THE DEALER ADVISED THE CONTACT THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND IT WAS PERFORMING AS DESIGNED, WHICH COULD NOT BE CORRECTED. THE FAILURE MILEAGE WAS 36,000 AND THE CURRENT MILEAGE WAS 42,000.
Structure, Latches/locks/linkages, Oct 24, 2011
WHEN STARTING THE VEHICLE THE REAR "HATCH" DOOR UNLOCKS AND PARTIALLY OPENS. *TR
Tires, Sep 17, 2011
WE WERE TOLD DURING A ROUTINE ROTATE AND BALANCE SERVICE THAT THE TIRES HAD CRACKS IN THE SIDEWALL AND TREAD AREA. WE HAVE EXPERIENCED SEVERAL TIMES SUDDEN AIR PRESSURE LOSS DURING EXTREME WEATHER TEMPERATURE SWINGS. WE HAVE HAD THE TIRES CHECKED FOR PUNCTURES AND THE ALLOY RIMS CHECKED FOR POSSIBLE HOLES OR DEFECTS. I THEN APPROACHED THE DEALERSHIP AND (A MICHELIN RETAILER). BOTH ESTABLISHMENTS INDICATED THEY DID NOT HANDLE ORIGINAL EQUIPMENT WARRANTY ISSUES. I CONTACTED MICHELIN WHO REFERRED ME TO NTB WHICH CONFIRMED THE TIRE ISSUE. AFTER TWO CALLS TO MICHELIN I WAS ABLE TO FINALLY GOT THEM TO GIVE ME A 60% GOOD WILL CREDIT ON REPLACEMENT TIRES. THE TIRES HAD ONLY BEEN ON THE VEHICLE FOR TWO YEARS AND FOUR MONTHS. THEY HAD AT LEAST 50-60% TREAD LIFE REMAINING. MICHELIN WAS MORE INTERESTED IN MAKING EXCUSES THAN TRYING TO ADDRESS THE PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT
Equipment, Aug 16, 2011
MY 2009 HONDA PILOT TOURING HAD A FRONT RIGHT TIRE SIDEWALL BLOW CAUSING ME TO CHANGE THE TIRE. I AM 55 YEARS OLD AND HAVE CHANGED NUMEROUS TIRES OVER THE YEARS. I LOCATED THE JACK, SPARE TIRE, LOOSENED THE LUG NUTS AND JACKED THE SUV ON THE PASSENGER JACK POINT. AFTER REMOVING THE FLAT TIRE, THE CAR TILTED FORWARD AND FELL OFF THE JACK. THIS WAS A RELATIVELY LEVEL ROAD. REPEATED THIS AFTER SETTING THE PARKING BRAKE AND CHOCKING THE REAR WHEELS AND IT HAPPENED AGAIN. THIRD TIME, SET THE JACK AT AN ANGLE AND AT THE POINT WHERE THE SUV WAS HIGH ENOUGH TO PUT THE SPARE TIRE ON, IT HAPPENED AGAIN. FINALLY PUT A 1-2 INCH FLAT ROCK UNDER THE JACK AND WAS FINALLY ABLE TO KEEP IT GET THE SUV HIGH ENOUGH AND STABLE ENOUGH TO PUT THE SPARE ON. NOTE THAT THE BASE OF THE JACK IS APPROXIMATELY 3 INCHES SQUARE AND THE JACK GOES TO THE MAXIMUM HEIGHT IT CAN TO BE ABLE TO JACK THE SUV. THIS IS THE SAME JACK THAT IS IN ALL OTHER HONDAS. LUCKILY NOONE WAS HURT EXCEPT FOR THE CAR - BENT ROTOR, WHEEL BEARING ALIGNMENT AND ROCKER PANEL PIERCED BY THE JACK. CONTACTED HONDA, GOT A CASE NUMBER, AFTER THE HONDA DEALER HAD PERFORMED REPAIRS CONTACTED THEM. TWO WEEKS LATER SPOKE WITH THE CASE OFFICER AND THEY INFORMED ME THAT THIS IS A WARRANTY ISSUE AND THAT THE CAR WAS OUT OF WARRANTY AND NOT COVERED FOR ANY DAMAGE. THE DEALER SHOULD HAVE INSPECTED THE JACK (NEITHER THE DEALER NOR I KNEW OF THIS) AND EVEN IF THE JACK WAS DEFECTIVE, AS THE CAR WAS OUT OF WARRANTY NOTHING WOULD BE COVERED. I INDICATED THAT THIS WAS A SAFETY ISSUE AND NOT A WARRANTY ONE. THEY INDICATED THAT IF SOMEONE HAD BEEN INJURED, AN ATTORNEY WOULD KNOW WHO TO CONTACT AT HONDA BUT AS AN OWNER, IT IS UP TO THEM WHETHER OR NOT TO HONOR ANY RECALLS OR SAFETY ISSUES. EVEN THE DEALER WAS AMAZED AT THIS! THE JACK IS NOT DESIGNED FOR THIS HEAVY AND TALL OF A VEHICLE, AND HONDA SHOULD DO SOMETHING ABOUT IT BEFORE THE SUV LANDS ON SOMEONE'S HAND, FOOT OR LEG. *KB
Service brakes, Hydraulic, Aug 16, 2011
TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE WOULD SHAKE VIOLENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. AN AUTHORIZED DEALER DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 92,000.
Tires, Apr 8, 2011
TPMS DAMAGE. *TR
Engine and engine cooling, Feb 25, 2011
TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT WAS DRIVING 50 MPH WHEN THE VEHICLE WOULD SUDDENLY STALL WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE WITHIN SEVERAL MINUTES. THE VEHICLE WAS INSPECTED BY THE DEALER BUT THE VEHICLE WAS NEITHER DIAGNOSED FOR THE FAILURE NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AS WELL AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 100.
Steering, Jan 18, 2011
DIFFICULTY IN STEERING 2009 HONDA PILOT IN PARKING LOT. LESS THAN 40K MILEAGE. *TR
Visibility, Oct 6, 2010
THE WINDSHIELD WASHER PUMP OR PUMPS FAILURE TO OPERATE AS DESIGNED BY HONDA ON 2009 HONDA PILOT; HONDA HAS NO DIRECTIONS FOR CUSTOMERS OR FIXES OTHER THAN THEIR INVESTIGATING. SAFETY OF VISION IS THE ISSUE AND THE LACK OF HONDA TO GIVE ATTENTION TO THIS ISSUE IS A MAJOR CONCERN. *TR
Seats, Sep 21, 2010
2009 HONDA PILOT - ISSUE WITH POWER MOTOR ON DRIVER AND NOW PASSENGER SEAT. MOTOR GRINDS, SEAT DOES NOT MOVE WITH EASE, OCCASIONALLY SEAT FEELS LIKE IT'S MOVING ON THE RAILS (WHEN IT SHOULDN'T BE). HONDA STATES 'TECHNICIANS ARE WORKING ON IT'. PROBLEM WAS FIRST REPORTED OVER 18 MONTHS AGO, HONDA IS AWARE OF ISSUE. *TR
Steering, Aug 31, 2010
2009 HONDA PILOT / GREAT DIFFICULTY IN TURNING STEERING WHEEL / AFTER 12 MONTHS RETURNED TO DEALER. I WAS TOLD THAT I HAD A "CRACKED" STEERING COLUMN AND IT WAS REPLACED UNDER WARRANTY. 6 MONTHS LATER AGAIN STEERING MORE DIFFICULT STEERING - RETURNED TO DEALER / THIS TIME THEY REPLACED "POWER STEERING PUMP" - CAR NO LONGER COVERED ON WARRANTY - LODGED A COMPLAINT WITH AMERICAN HONDA AND THEY ARE "REVIEWING" MY COMPLAINT. *TR
Steering, Aug 3, 2010, crash
TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED THERE WAS AN ABNORMAL WINDING COMING FROM THE STEERING WHEEL. THE DEALER MADE REPAIRS TO THE STEERING COLUMN YET THE FAILURE PERSISTED. ON A LATER DATE WHILE DRIVING AT 70 MPH, THE CONTACT HEARD AN ABNORMAL NOISE. THE VEHICLE WAS INVOLVED IN A CRASH BUT THE CONTACT WAS UNABLE TO RECALL THE DETAILS OF THE CRASH. ONE PASSENGER SUSTAINED MINOR INJURIES. A POLICE REPORT WAS AVAILABLE. THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGES WERE 30,000.
Air bags, May 18, 2010, crash
TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED WHILE DRIVING AT SPEEDS BETWEEN 40-60 MPH, THE VEHICLE CRASHED INTO ANOTHER VEHICLE AND THE FRONTAL AIR BAGS DID NOT DEPLOY UPON IMPACT. ONE INJURY WAS REPORTED BY ONE OF THE VEHICLE OCCUPANTS. THE VEHICLE WAS TOWED TO A LOCAL BODY SHOP WHERE THE CONTACT WAS AWAITING REPAIRS. THE FAILURE AND CURRENT MILEAGES WERE 36,000. UPDATED 11/03/10. *LJ
Vehicle speed control, May 5, 2010, crash
TL*THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED THAT WHEN DRIVING AT 5 MPH, THE VEHICLE SUDDENLY ACCELERATED WHEN THE BRAKES WERE APPLIED. WHEN THE VEHICLE ACCELERATED, IT CRASHED INTO A PLATE GLASS WINDOW. THERE WERE NO INJURIES BUT A POLICE REPORT WAS FILED. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTROL MODULE WAS REPLACE. THE VEHICLE CONTINUED TO ACCELERATE UNINTENTIONALLY. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. THE CURRENT MILEAGE WAS APPROXIMATELY 88,000.