2010 Honda Pilot
Problems, recalls and owner-reported issues
Air bags is the leading concern among 111 owner complaints filed for this model year. This is the 22nd highest complaint count among 23 Pilot model years with reports.
Of the 2010 reports, 11 involved a crash and 1 involved a fire. 5 people were injured.
What owners report most often
Recalls and investigations
Air bags, frontal, passenger side, inflator moduleJun 27, 2019
Honda (American Honda Motor Co.) is recalling certain 2009-2014 Acura TSX, 2011-2014 TSX Sport Wagon, 2010-2013 ZDX, 2008-2012 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic and Civic Hybrid, 2008-2010 Civic GX NGV, 2012-2015 Crosstour, 2007-2011 CR-V, 2009-2013 Fit, 2014 Fit EV, 2010-2014 Insight, and 2009-2015 Pilot vehicles. The vehicles are equipped with passenger frontal air bag inflators assembled as a recall remedy part or replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began August 12, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are F5F and Q5E.
Campaign 19V502000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleMay 16, 2019
Honda (American Honda Motor Co.) is recalling certain 2009-2014 Acura TSX, 2011-2013 TSX Sport Wagon, and 2010-2012 ZDX and 2008-2012 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic, Civic Hybrid and Civic NGV, 2012-2014 Crosstour, 2007-2011 CR-V, 2009-2013 Fit, 2010-2013 Insight, and 2009-2015 Pilot vehicles. The front passenger air bag inflator may have been installed incorrectly during replacement.
An incorrectly installed air bag inflator may not properly deploy the passenger frontal air bag in the event of a crash, increasing the risk of injury.
Honda will notify owners, and dealers will inspect the inflator installation and, if necessary, replace the passenger frontal air bag module assembly, free of charge. The recall began July 5, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are M4O, P4R, T4Q, and W4P.
Campaign 19V378000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleSep 27, 2018
Honda (American Honda Motor Co.) is recalling certain 2014 Honda Insight and Acura TSX and TSX Wagon, 2014-2015 Honda Crosstour and Pilot vehicles nationwide, as well as certain 2014 Honda FCX Clarity and Fit EV vehicles in Florida, Hawaii, Puerto Rico, Texas, Alabama, Georgia, Louisiana, Mississippi, South Carolina, California, American Samoa, Guam, the Northern Mariana Islands (Saipan) and the U.S. Virgin Islands. Honda is also recalling certain 2011-2013 Acura TSX, TSX Wagon and ZDX, Honda Crosstour, Insight, Fit and Pilot vehicles, 2011-2012 Honda Accord and 2011 Honda Civic NGV, Civic, Civic Hybrid and CR-V vehicles in Arizona, Arkansas, Delaware, the District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia. Lastly, Honda is recalling certain 2010-2013 Acura TSX and ZDX, Honda Crosstour, Fit, Insight and Pilot, 2011-2013 TSX Wagon, 2010-2012 Honda Accord and 2010-2011 Honda Civic NGV, Civic, Civic Hybrid and CR-V vehicles in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag air bag inflators assembled as part of the frontal air bag modules, and used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), may explode due to propellant degradation occurring after long-term exposure to higher absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began November 6, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are M2J and S2K.
Campaign 18V661000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleApr 26, 2018
Honda (American Honda Motor Co.) is recalling certain 2003-2012 Honda Accord and Pilot, 2010 Accord Crosstour, 2001-2011 Civic, 2002-2011 CR-V, 2003-2004, 2006-2008 and 2011 Element, 2007 and 2009-2013 Fit, 2010-2012 Insight, 2002-2004 Odyssey, and 2012 Ridgeline vehicles. The front passenger air bag may have been installed incorrectly during replacement.
An incorrectly installed air bag may deploy improperly in the event of a crash, increasing the risk of injury.
Honda will notify owners, and dealers will inspect and, if necessary, replace the passenger frontal air bag module assembly, free of charge. The recall began June 22, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are K1P, and M1O.
Campaign 18V268000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 9, 2018
Honda (American Honda Motor Co.) is recalling certain 2010-2013 Acura TSX, ZDX, Honda Accord Crosstour, Fit, Insight and Pilot vehicles, 2011-13 Acura TSX Sportswagon, 2010-2012 Honda Accord,, 2010-2011 Honda Civic, Civic NGV, Civic Hybrid and CR-V vehicles and 2013 Honda FCX Clarity and Fit EV vehicles ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Honda is recalling certain 2010-2012 Acura TSX, Honda Accord, Accord Crosstour, Fit and Pilot, 2010-2011 Honda Civic, Civic NGV, Civic Hybrid and CR-V, and 2010 Acura ZDX and Honda Insight vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Unless included in Zones A or B above, Honda is recalling certain 2009 Acura TSX, Honda Accord, Civic, Civic NGV, Civic Hybrid, CR-V, Fit, and Pilot vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the frontal air bag modules, and used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), may explode due to propellant degradation occurring after long-term exposure to higher absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 16, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are B0K and L0J.
Campaign 18V042000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleAug 31, 2017
Honda (American Honda Motor Co.) is recalling certain 2008-2012 Accord, 2010-2012 Accord Crosstour, 2006-2011 Civic, 2007-2011 CR-V, 2009-2012 Fit and Pilot, 2010-2012 Insight, and 2009-2012 Acura TSX vehicles that received replacement passenger frontal air bag inflators. One dealership may have incorrectly installed the replacement air bag inflators.
In the event of a crash, an incorrectly installed passenger frontal air bag inflator may deploy the air bag improperly, increasing the risk of injury.
Honda will notify owners, and dealers will replace the passenger frontal air bag module assembly, free of charge. The recall began October 30, 2017. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are O07, Y0A, N06, G05, M04, Y01, and O09.
Campaign 17V545000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 10, 2017
Honda (American Honda Motor Co.) is recalling certain 2009-2012 Acura TSX, 2011-2012 Acura TSX Wagon, 2010-2012 Acura ZDX, 2008-2012 Honda Accord, 2010-2012 Honda Accord Crosstour and Honda Insight, 2009-2012 Honda Fit, 2009-2012 Pilot, 2007-2011 Honda CR-V, 2012 Honda FCX Clarity and 2006-2011 Honda Civic, Civic Hybrid, Civic NGV vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, if not included in "Zone A" above, Honda is recalling certain 2009 Acura TSX, Honda Fit and Pilot, 2008-2009 Honda Accord, 2006-2009 Civic, Civic Hybrid and Civic NGV, and 2007-2009 Honda CR-V vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, if not included in "Zone B" above, Honda is recalling certain 2008 Honda Accord, 2006-2008 Honda Civic, Civic Hybrid and Civic NGV and 2007-2008 Honda CR-V vehicles originally sold, or ever registered, in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the front passenger side air bag inflator, free of charge. The manufacturer has mailed an interim notification, and will send a second notification when parts are available. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KE1 and KE2.
Campaign 17V030000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleMay 24, 2016
Honda (American Honda Motor Co.) is recalling certain model year 2009-2011 Acura TSX, 2011 TSX Wagon, 2010-2011 Acura ZDX, 2008-2011 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic, Civic Hybrid, and Civic GX, 2007-2011 CR-V, 2010-2011 FCX Clarity and Insight, and 2009-2011 Fit, and Pilot vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless already included in "Zone A" above, Honda is recalling certain model year 2008 Honda Accord, 2006-2008 Civic, Civic Hybrid and Civic GX, and 2007-2008 CR-V vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, the District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Vehicles not originally sold or ever registered in either Zones A or B are not subject to this safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Honda will notify owners, and dealers will replace the inflator, free of charge. The recall began March 2017. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall is KA4, KA5, KA6, and KA7.
Campaign 16V346000 on NHTSA.gov
Air bagsJan 18, 2013
Honda is recalling certain model year 2009-2013 Pilot and 2011-2013 Odyssey passenger vehicles manufactured from March 13, 2008, through December 21, 2012. One or more rivets that attach the airbag module to the airbag cover may be missing.
The absence of more than one rivet could alter the performance of the driver's airbag during deployment. This could potentially increase the risk of injury during a crash.
Honda will notify owners and instruct them to take their vehicle to a Honda dealer. The dealer will inspect the driver's airbag module and replace it if necessary, free of charge. The recall began on March 14, 2013. Owners may contact Honda at 1-800-999-1009.
Campaign 13V016000 on NHTSA.gov
Seat belts, front, webbingSep 9, 2011
HONDA IS RECALLING CERTAIN MODEL YEAR 2009-2011 PILOT VEHICLES MANUFACTURED FROM MARCH 13, 2008, THROUGH AUGUST 30, 2011. THERE IS A POSSIBILITY THAT THE STITCHING THAT SECURES THE END OF THE DRIVER AND FRONT PASSENGER LAP SECTION OF THE SEATBELT MAY BE INCOMPLETE OR MISSING.
IF THE STITCHING IS INCOMPLETE OR MISSING, THE SEATBELT MAY DETACH FROM THE ANCHOR WEBBING, INCREASING THE RISK OF PERSONAL INJURY IN A CRASH.
HONDA DEALERS WILL CONDUCT A SPECIALIZED INSPECTION OF THE DRIVER AND FRONT PASSENGER SEATBELTS, AND IF NECESSARY, REPLACE THE SEATBELTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 5, 2011. OWNERS MAY CONTACT HONDA AUTOMOBILE CUSTOMER SERVICE AT 1-800-999-1009.
Campaign 11V468000 on NHTSA.gov
Representative owner complaints: air bags
32 reports, newest first. Show all
Air bags, Sep 7, 2021
I recently bought this car used and the car and the airbag icon was on and the dealer from where I bought the car. He said that it was a honda air bag recall passenger side and I went to Honda to go and get it replaced and once they fixed it the airbag icon was still on. The car has never been in an accident and the driver side is the issue. I went to the dealership where I bought the car and they gave me a code that they read from the diagnostic test and it read 31-11. The car has never been in a car accident and the driver side is the issue. They said that when Honda made the car they didn't do it right so they should fix it. I need help!
Electrical system, Air bags, Seat belts, Sep 1, 2020, crash
MY BOYFRIEND HIT A DEER AT A HIGH RATE OF SPEED
Air bags, Structure, Wheels, Jul 14, 2020, crash
THE AIR BAG DEPLOYED WHEN SOMETHING HIT MY WINDSHIELD CAUSING ME TO LOSE CONTROL OF THE VEHICLE AND ENDING WITH THE VEHICLE BEING ON ITS SIDE AND THE JAWS OF LIFE BEING USED TO REMOVE MY BODY. I LITERALLY DROVE 1/10 OF A MILE WHEN THIS HAPPENED AT A SPEED OF 40 MPH ON A SIDE STREET
Air bags, Jan 16, 2020
PASSEGER SIDE AIRBAG OFF
Air bags, Aug 28, 2019
TAKATA RECALL
Air bags, Jul 31, 2018
TAKATA RECALL NO ONE FROM HONDA HAS EVER CONTACTED ME EVEN THOUGH THEY HAVE HAD MY EMAIL AND CELL NUMBER FOR YEARS. NOR HAVE I BEEN GIVEN ANY INFORMATION AS TO WHEN I MIGHT EXPECT THIS RECALL TO BE ACTED ON.
Air bags, Jul 11, 2018
CAR WAS PURCHASED AND NOT ONE WORD WAS DID ABOUT THE DRIVE RECALL FROM FEBRUARY 2018, PURCHASED THIS VEHICLE IN MARCH.
Air bags, Oct 23, 2017
TAKATA RECALL
Electrical system, Air bags, Engine, Jul 6, 2017, crash
AT 7:15AM IN A PUBLIC PARKING LOT OF A STRIP MALL SETUP, I APPROACHED A PARKING PLACE BUT FIRST LETTING AN EMPLOYEE OF PANERA BREAD CROSS IN FRONT OF ME BEFORE I APPROACHED THE SPACE. UPON APPROACHING I WAS GLIDING IN USING THE BRAKE TO SLOW ME WHEN ALL AT ONCE THE ENGINE REVED WHILE MY FOOT WAS ON THE BRAKE ACCELERATING ME AND THE VEHICHLE INTO A TREE 8 FEET PAST THE PARKING SPACE, DEPLOYING THE AIR BAG AND BOUNCING ME BACK AROUND 16 FEET. THE VEHICHLE HAD AT LEAST ACCELERATED TO 20MPH TO ACCOMPLISH WHAT HAD HAPPEND. MY HUSBAND HAD TOLD ME AS WELL AS THE OFFICER AT THE SCENE, THAT THIS HAD HAPPENED TO HIM 3 TIMES IN THE RECENT PAST ON A GRADUATED INTENSITY. I SUFFERED HAND LACERATIONS AS WELL AS FOREHEAD WITH CHEST BRUISING FROM THE SEAT BELT AND A HAND BURN FROM THE DEPLOYED AIR BAG. I ALSO HAD A SLIGHTLY BLEEDING LIP AND WAS RELEASED AT THE SCENE FROM THE AMBULANCE WITH A STRONG SUGGESTION TO FOLLOW UP IF NECESSARY. IT IS A SHAME THAT YOUR OWN INSURANCE COMPANY WOULD RATHER LOOK THE OTHER WAY THEN GET INVOLVED AND ATTORNEYS ONLY WANT "SEVERE" HOSPITAL RIDDEN PATIENTS TO MOVE FORWARD ON A CASE. MY INSURANCE COMPANY WANTS TO FIX THE HONDA PILOT AND PUT ME BACK BEHIND THE WHEEL. I HAD SPOKEN WITH ONE INDIVIDUAL WHO WORKS ON HONDA'S AT A HONDA GARAGE AND ISN'T IT INTERESTING HE SUGGEST IT MAY BE A SENSOR OR ELECTRICAL ISSUE WITH THE ACCELERATION SYSTEM......BUT ODDLY ENOUGH, HE HASN'T HEARD OF THIS EITHER, BUT UPON RESEARCH, I'VE FOUND IT ALL OVER THE INTERNET. I TOLD MY INSURANCE COMPANY, "SHOULDN'T WE START SOMEWHERE."
Air bags, Jan 7, 2017
TAKATA RECALL TURNING ON AIRBAG LIGHT.
Air bags, Dec 10, 2016
TAKATA RECALL - WE RECEIVED THE INITIAL RECALL LETTER FROM HONDA AND IMMEDIATELY TOOK OUR VEHICLE IN FOR SERVICE. WE WERE TOLD THAT PARTS WOULD BE ORDERED AND IT COULD TAKE 3 MONTHS. 6 MONTHS HAVE PASSED AND THE AIRBAG HAS NOT BEEN REPAIRED. WITH 2 SMALL CHILDREN WHO RIDE IN THE VEHICLE EACH DAY, THIS IS UNACCEPTABLE. WE ASK FOR YOUR HELP IN GETTING OUR AIRBAG(S) REPLACED.
Air bags, Nov 7, 2016
I HAVE CALLED THE WALNUT CREEK HONDA SERVICE CENTER TWICE TO SCHEDULE A SAFETY RECALL FOR MY VEHICLE (THE LAST TIME WAS 8/26/16). THEY HAVE NOT RETURNED MY PHONE CALL AND HAVE NOT BEEN DILIGENT IN GETTING THIS RECALL TAKEN CARE OF. I WOULD LIKE SOMEONE TO HELP ME GET THIS RESOLVED. I DON'T WANT MY PASSENGERS HURT IN CASE OF AN ACCIDENT.
Air bags, Oct 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 1, 2016
I HAVE CONTACTED THE DEALER RICK CASE HONDA IN DAVIE FL. SEVERAL TIMES SINCE EARLY JULY TO SCHEDULE MY VEHICLE FOR THE RECALL REPAIR. SINCE THEN THEY HAVE NOT REPAIRED MY VEHICLE. IT HAS BEEN OVER 60 DAYS. I HAVE HAD THIS PROBLEM WITH OTHER RECALLS AS WELL. I WANT MY VEHICLE FIXED.I WILL CONTACT AN ATTORNEY SOON IF NOT REMEDIED.
Air bags, Sep 29, 2016
CONTACTED REGARDING RECALL OF PASSENGER SIDE AIRBAG IN JULY 2016. CALLED LOCAL DEALER IN FRISCO TEXAS. WAS PUT ON A WAITING LIST AND FOR AS TOLD WE WOULD BE NOTIFED WHEN PART WAS AVAILABLE. WE HAVE CALLED EVERY 2 WEEKS SINCE THE END OF JULY AND HAVE BEEN TOLD THE SAME THING.: THE PART IS BACK ORDERED AND SHOULD BE AVAILABLE IN 2 WEEKS. WE HAVE STILL NOT HAD THE PART REPLACED AND HAVE NOT HEARD FROM THE LOCAL DEALERSHIP. IT HAS BEEN OVER 90 DAYS
Air bags, Sep 24, 2016
TAKATA RECALL: RECALL PAPERWORK RECEIVED JULY 2016. PHONED HONDA SERVICE ON 7/21/16 TO INQUIRE ABOUT PARTS. IT HAS BEEN OVER 60 DAYS.
Air bags, Sep 21, 2016
TAKATA RECALL. DEALERSHIP NOT RESPONSIVE.60+DAYS. LIVE IN FLORIDA AN AREA OF HIGH ABSOLUTE HUMIDITY.
Air bags, Sep 19, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Sep 5, 2016
TAKATA RECALL I HAVE RECEIVED NOTICE OF THE RECALL. CALLED MY DEALERSHIP IN JUNE, THEY TOLD ME THEY WOULD ORDER AIRBAGS. I AM STILL WAITING FOR THE AIRBAGS TO BE REPLACED. I WROTE AMERICAN HONDA ASKING FOR A RENTAL CAR BECAUSE I HAVE CHILDREN IN MY CAR FOR CARPOOL TO/FROM SCHOOL AND HAVE BEEN TOLD NO THAT "HONDA IS NOT PREPARED TO DO THAT". BUT I AM STILL WAITING FOR THE AIRBAGS. IT HAS BEEN 3 MONTHS; THAT IS MUCH TOO LONG.
Air bags, Aug 31, 2016
TAKATA RECALL HONDA INFORMED US IN JULY THAT OUR PASSENGER SIDE AIRBAG IS DEFECTED AND WHEN WE CALLED TO GET IT REPAIRED WE WERE INFORMED THEY WERE ON BACK ORDER AND WOULD CALL US WHEN THEY COME IN. AS OF AUGUST 31ST, WE STILL HAVE NOT HEARD FROM HONDA. WE HAVE BEEN HAVING TO DRIVE 2 CARS AROUND WHILE WE ARE IN TOWN AS WE CAN'T GET OUR WHOLE FAMILY TO FIT GIVEN THERE ARE 2 KIDS IN CAR SEATS STILL. WE ONLY REQUESTED ALTERNATE TRANSPORTATION FOR OUR ROAD TRIP LABOR DAY WEEKEND AS IT'S A FAMILY TRIP AND WE CAN'T USE THE 3RD ROW SEAT OF OUR PILOT GIVEN WE HAVE TO PUT OUR SUIT CASES IN THE BACK. LISA (PHONE NUMBER 909-664-9269) FROM AMERICAN HONDA CLAIM REP WAS EXTREMELY RUDE TWISTING MY WORDS AROUND AND MAKING THE SITUATION COMPLETELY WORSE WHEN IT DID NOT HAVE TO BE. SHE SAID THAT HONDA WILL NOT PROVIDE US ALTERNATE TRANSPORTATION AND THEREFORE WE WILL HAVE TO USE ALL THE SEATS IN OUR CAR WHICH IS UNSAFE IN ORDER TO FIT OUR 2 SUITCASES AND OUR FAMILY. I WILL SAY THAT THE HONDA AUTOMOBILE CUSTOMER SERVICE REPS THAT ANSWERED THE INITIAL CALL WERE EXTREMELY NICE AND HELPFUL (I ONLY GOT ONE NAME AND THAT WAS VIRGINA). HOWEVER ONCE OUR CLAIM GOT MOVED UP TO THE CLAIM REPS IS WHEN I DIDN'T RECEIVE ANY RESPECT OR UNDERSTANDING OF OUR SITUATION AND FORCING US TO BE IN AN UNSAFE SITUATION.
Air bags, Aug 29, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Aug 29, 2016
TRAVELING TO VA BEACH WITH FAMILY OF 6. TALKED TO LISA A CASE MANAGER. SHE TOLD ME THAT PILOT IS DESIGNED FOR A 8 PASSENGER. AND I AM NOT QUALIFIED. ASKED WHERE I WILL PUT THE LUGGAGE AND THE GOLF CLUBS. THIS IS THE PURPOSE OF THE TRIP. SHE SAID. EVEN IF AM QUALIFIED, THE RENTAL I WILL GET IS A COMPACT CAR. THIS SOUND LIKE A CRAP TO ME. THE REASON I GOT A PILOT IS TO TRAVEL COMFORTABLY WITH MY FAMILY AND LIKE THE SMOOTH RIDE.
Air bags, Aug 22, 2016
TAKATA AIRBAG. HONDA SENT ME A LETTER STATING I SHOULD NOT ALLOW A PASSENGER IN THE FRONT PASSENGER SEAT, BUT THIS IS THE EXACT REASON I BOUGHT A PILOT. IT IS LARGE, AND SAFE AS I TAKE MY 82 YEAR OLD MOTHER EVERYWHERE, AND I WANTED HER SAFE. NOW, I AM SUPPOSED TO PUT HER IN THE BACK SEAT WITH MY BOYFRIEND'S GRANDKIDS, AND SHE WILL HAVE NO AIRBAG IF SOMETHING GOES WRONG? I WAS TOLD BY MY DEALER THAT HONDA HAD A MILLION DOLLARS FOR RENTALS, AND NOW THAT IS EXHAUSTED. HOW IS THAT MY ISSUE? I PAID FOR A SAFE CAR TO DRIVE MY MOM AROUND, AND NOW I HAVE NONE! I NEED A RENTAL CAR UNTIL THIS ISSUE CAN BE FIXED. HOW ARE TAKATA AIRBAGS STILL BEING PUT INTO NEW VEHICLES? I NEED HONDA TO RESPOND. TO DATE, MY 3 CALLS TO THEIR TALKING HEADS AT 888 234 2138 HAVE NOT BEEN ANSWERED. I WANT A GUARANTEE THAT MY DRIVER AIRBAG IS SAFE, AND I WANT TO KNOW IF THE PASSENGER AIRBAG GOES OFF WITH NO ONE IN THE PASSENGER SEAT, AM I GUARANTEED NONE OF THE DEBRIS WILL HIT ME? I KNOW AIRBAGS ARE NOT SUPPOSED TO GO OFF IF NO ONE IS SITTING THERE, BUT THEY ARE SUPPOSED TO KILL PEOPLE WITH SHRAPNEL EITHER. PLEASE HELP
Air bags, Aug 12, 2016
TL* THE CONTACT OWNS A 2010 HONDA PILOT. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Aug 5, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.