2019 Honda Pilot
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 906 owner complaints filed for this model year. This is the 3rd highest complaint count among 23 Pilot model years with reports.
Of the 2019 reports, 13 involved a crash and 5 involved a fire. 15 people were injured.
What owners report most often
Recalls and investigations
Structure, frame and membersJun 4, 2026
American Honda Motor Company (Honda) is recalling certain 2016-2022 Honda Pilot, 2017-2023 Ridgeline, 2019-2023 Passport, and 2014-2020 Acura MDX vehicles that were sold in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. The rear subframe may corrode at the suspension mounting points, which can result in rear suspension component failure.
Failure of rear suspension components, such as the rear control arm, can cause a loss of vehicle handling and control, increasing the risk of a crash or injury.
Dealers will inspect the rear subframe and install a rear subframe reinforcement kit and, as necessary, repair or replace the rear subframe components, free of charge. Interim letters notifying owners of the safety risk were mailed July 27, 2026. Additional letters will be sent once the final remedy is available, anticipated in the fall of 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are AOU and AOT. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning June 10, 2026.
Campaign 26V365000 on NHTSA.gov
Air bags, sensor, occupant classification, front passengerMay 21, 2026
Honda (American Honda Motor Co.) is recalling certain 2018-2021, 2023 Acura TLX, 2019-2024 RDX, 2017-2020, 2022-2026 MDX, 2017-2021, 2023, 2025 Honda Ridgeline, 2017-2022 Pilot, 2019-2021 Passport, 2018-2026 Odyssey, 2019-2022 Insight, 2019-2021 HR-V, 2018-2020 Fit, 2020-2022 CR-V Hybrid, 2017-2022 CR-V, 2017-2018, 2021 Civic Type R, 2017-2021 Civic hatchback, 2016-2020 Civic coupe, 2016-2022 Civic, 2017-2022 Accord Hybrid, and 2016-2022 Accord vehicles. The front passenger seat weight sensor may crack and short circuit, which can cause the air bags to deploy unintentionally during a crash.
Air bags that deploy unintentionally during a crash increase the risk of injury.
Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed July 7, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are BOL, WO9, OOA, WOM, XOH, NOC, POD, BOE, UOF, POB, EOG, AOI, QO8, TOJ, DO7, and SOK. This recall expands previous NHTSA recall number 24V064. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning May 29, 2026.
Campaign 26V332000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpDec 18, 2023
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Dealers will replace the fuel pump module, free of charge. Owner letters were mailed September 6, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KGC and KGD. This recall is an expansion of NHTSA recall numbers 21V-215 and 20V-314.
Campaign 23V858000 on NHTSA.gov
Engine and engine cooling, engine, hard parts internal/mechanicalNov 13, 2023
Honda (American Honda Motor Co.) is recalling certain 2015-2020 Acura TLX, 2016-2020 Acura MDX, 2016 and 2018-2019 Pilot, 2017 and 2019 Ridgeline, and 2018-2019 Odyssey vehicles. Due to a manufacturing error, the connecting rod bearing in the engine may wear and seize, damaging the engine.
A damaged engine may run improperly or stall while driving, increasing the risk of a fire, crash, or injury.
Dealers will inspect and repair, or replace the engine as necessary, free of charge. Owner letters were mailed March 28, 2024. 2016-2017 Acura MDX owner letters were mailed November 1, 2024. 2016-2020 Acura MDX owner letters are expected to be mailed in mid-December 2024. Honda began mailing owner notification letters as of March 18, 2024. 2015-2016 Acura owner letters are expected to be mailed mid-December 2024, 2018 Acura TLX owner letters are expected to be mailed the end of March/early April 2024, 2019 Acura TLX owner letters are expected to be mailed mid-May 2024, 2020 Acura TLX owner letters are expected to be mailed mid-June 2024, and 2016-2020 Acura MDX owner letters are expected to be mailed January 27, 2025. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for these recalls are XG1 and GG0.
Campaign 23V751000 on NHTSA.gov
Back over prevention, display functionJun 15, 2023
Honda (American Honda Motor Co.) is recalling certain 2018-2023 Odyssey, 2019-2022 Pilot, and 2019-2023 Passport vehicles. Due to a faulty Media Oriented Systems Transport (MOST) communication coaxial cable connector, the rearview camera image may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.
Dealers will replace the MOST cable harness and install a straightening cover over the vehicle cable connector, free of charge. Owner notification letters were mailed July 24, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are EEL, ZEM, and SFC.
Campaign 23V431000 on NHTSA.gov
Structure, body, hoodNov 29, 2021
Honda (American Honda Motor Co.) is recalling certain 2019 Passport, 2016-2019 Pilot, and 2017-2020 Ridgeline vehicles. The hood latch striker may become damaged and separate from the hood, which can result in the hood opening while driving.
A hood that opens while driving can obstruct the driver's view and increase the risk of a crash.
Dealers will either repair the hood latch striker, or replace the hood if necessary, free of charge. Owner notification letters were mailed January 18, 2022. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is PBV.
Campaign 21V932000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpMar 25, 2021
Honda (American Honda Motor Co.) is recalling certain 2019-2020 Acura MDX, MDX Sport Hybrid, RDX, TLX, Honda Accord, Civic Hatchback, Insight, 2019 Acura ILX, Honda Accord Hybrid, Civic Coupe, Civic Coupe Si, Civic Sedan, Civic Sedan Si, Civic Type R, Fit, HR-V, Odyssey, Passport, Pilot and Ridgeline, and 2018-2019 CR-V vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Honda will notify owners, and dealers will replace the fuel pump assembly, free of charge. Owner letters were mailed May 18, 2021. Owners may contact Honda customer service at 1-888-234-2138. Note: This recall is an expansion of recall 20V-314.
Campaign 21V215000 on NHTSA.gov
TiresMar 11, 2021
Honda (American Honda Motor Co.) is recalling certain 2019-2020 Passport and Pilot vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Overcured tires may develop a break in the sidewall, resulting in sudden air loss or belt edge separation, which could lead to tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash or injury.
Honda will notify owners, and dealers will inspect all four tires and replace them as necessary, free of charge. The recall began April 22, 2021. Owners may contact American Honda Motor Co. customer service at 1-888-234-2138. Honda's number for this recall is UA2.
Campaign 21V165000 on NHTSA.gov
Electrical system, softwareJul 28, 2020
Honda (American Honda Motor Co.) is recalling certain 2019-2021 Pilot, 2019-2020 Odyssey and 2019-2020 Passport vehicles. Incorrect central network software programming may cause several errors to occur that can delay or prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
A delayed or inoperative rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Honda will notify owners that updated software is available. Owners have the option to either follow the mailed instructions to download and update the software for free, or visit a dealer to have the software update performed, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is Y7Y.
Campaign 20V440000 on NHTSA.gov
Back over prevention, sensing system, cameraJul 28, 2020
Honda (American Honda Motor Co.) is recalling certain 2018-2020 Odyssey, 2019-2020 Passport, and 2019-2021 Pilot vehicles. Incorrect instrument panel control module software can cause the instrument panel to not display critical information, such as engine oil pressure, speedometer, and gear selector position until the next ignition cycle. Additionally, it can prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays" and 111, "Rearview Mirrors."
Operating a vehicle without a functioning instrument panel or rearview camera display increases the risk of a crash.
Honda will notify owners, and dealers will reprogram the instrument panel control module software, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is T89.
Campaign 20V439000 on NHTSA.gov
Structure, bodyOct 31, 2019
Honda (American Honda Motor Co.) is recalling certain 2019-2020 Pilot and 2019 Passport vehicles. The front frame left and right side upper members may not have been welded completely to the unibody. As such, these vehicles may fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 208, "Occupant Crash Protection" and 219, "Windshield Zone Intrusion."
In the event of a crash, incomplete body welding may provide inadequate protection to occupants, increasing the risk of an injury.
Honda will notify owners, and dealers will inspect the vehicle for missing welds, free of charge. If the vehicle is identified as missing welds, the dealer will offer to repurchase the vehicle or provide a similar replacement vehicle. Owner notification began November 6 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is X6J.
Campaign 19V784000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, belts and associated pulleysApr 12, 2019
Honda (American Honda Motor Co.) is recalling certain 2018-2019 Acura MDX and Honda Pilot vehicles and 2019 Acura RLX, RLX Sport Hybrid, TLX and Honda Odyssey and Ridgeline vehicles. The timing belt teeth may separate from the belt.
Teeth separation from the timing belt may result in an engine stall, increasing the risk of crash.
Honda will notify owners, and dealers will inspect the vehicle and replace any affected timing belt free of charge. Vehicles receiving a replacement timing belt will also have the engine inspected and any damaged components will be replaced for free. The recall began June 7, 2019. Honda owners may contact customer service at 1-888-234-2138. Honda's number for this recall is L4M. Acura owners may contact customer service at 1-888-234-2138. Acura's number for this recall is Z4L.
Campaign 19V298000 on NHTSA.gov
Structure, body, roof and pillarsNov 28, 2018
Honda (American Honda Motor Co.) is recalling certain 2019 Honda Ridgeline and Pilot vehicles. The mounting holes for the clip that secures the right center pillar trim panel may be larger than intended. In the event of a crash necessitating right side curtain air bag deployment, the clip may not hold the center pillar trim panel in position and it may potentially interfere with the curtain air bag deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection," and 226, "Ejection Mitigation."
In the event of a crash, if the curtain air bag does not deploy as intended, it can increase the risk of injury.
Honda will notify owners, and dealers will install a bracket on the right center pillar that will securely hold the center pillar trim clip, free of charge. The recall began January 22, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is D3D.
Campaign 18V848000 on NHTSA.gov
Representative owner complaints: electrical system
263 reports, newest first. Show all
Electrical system, Jun 15, 2022
The contact owns a 2019 Honda Pilot. The contact stated while stopped at a traffic light and slightly releasing the brake pedal, the vehicle stalled. A message was displayed on the instrument panel on how to restart the vehicle after an Auto START/STOP failure. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the battery needed to be recharged. The battery was recharged however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 42,500.
Electrical system, Jun 11, 2022
The Auto Stop Start function is killing the car engine at intersections and on ramps. When the brake pedal is released, the car power stops and kills the engine. The car then has to be be in park and restarted - sometimes the car struggles to start. This has been happening for several months now - stating when the car hit about 30,000 miles - the car now has almost 38,000 miles.
Electrical system, Engine, Jun 10, 2022
The contact owns a 2019 Honda Pilot. The contact stated that after coming to a red light and stopping the vehicle, the fuel-saving feature malfunctioned and the vehicle would not immediately restart when releasing the brake pedal. Additionally, while driving at various speeds, the vehicle failed to properly accelerate. Occasionally, the vehicle would not start after being turned off. The vehicle was taken to the local dealer who replaced the battery but the failure persisted. The manufacturer was also notified of the failure. The failure mileage was 70,000.
Electrical system, Engine, Jun 9, 2022
When the car is stopped it will sometimes turn off. It has happened at least twice in the last week - once in a drive through and once at a stop sign. The cat comes to a stop normally but when it is time to accelerate the engine turns off & the electrical starts acting weird. I have to power the car off and on a couple of times before I can get it going again. I took the car into Honda today and they could not find any problems with the car. I am scared that this will happen on the freeway during traffic and someone will come crashing into me.
Electrical system, Engine, Jun 9, 2022
The car stopped at a stoplight and the engine shut off from the normal start/stop function. When I tried to drive, the engine did not restart and the car was dead in the intersection. I was stranded for 2 hours due to unavailability of tow truck. It eventually was jumped, charged overnight, then was dead again the next day.
Power train, Electrical system, Jun 8, 2022
The contact owns a 2019 Honda Pilot. The contact stated that while driving at various speeds, the Auto START/STOP feature failed to operate as needed causing the vehicle to stall. The contact would restart the vehicle as an unknown message was displayed on the instrument panel. The vehicle was taken to the dealer on multiple occasions; however, the failure persisted. Recently, the contact stated that the vehicle had locked up after the failure occurred and the gear shifter would not move from the park(P) position. The vehicle was towed to the dealer. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 23,000.
Electrical system, Engine, Jun 8, 2022
-The engine failed to restart on its own from a complete stop at a traffic light with the Auto Start/Stop function. This has occurred on multiple occasions. -This started occurring in the summer of 2021. The first couple of times, the engine would stall but would immediately start up again after turning the back on. On one occasion, it stalled at a traffic light and it took about 30 seconds to get the engine back on. On or about 8/12/21, we were stopped at a traffic light at a busy intersection and the engine stalled and would not restart. We blocked a lane for over an hour until a tow truck was finally able to retrieve the car. The battery could not be jump started. -The car was taken to the Honda dealership and they said it was due to a faulty battery and replaced the battery. However, within 9 months of the replacement (currently), the car has started stalling again intermittently. Most of the time, we remember to turn the auto start-stop feature before we start driving, which seems to help, but on the occasions that we forget, it has stalled on at least 2 occasions. So far, we've been able to start the engine again quickly and keep moving. -There have been no warming lamps, message or other symptoms prior to these incidents. -We have been extremely disappointed with the manner that Honda used when we voiced these concerns in August 2021. They were very dismissive and did not seem to believe my report, despite the car only being less than 3 years old at the time of the first incident. When I stated that this posed a serious safety issue because a car could stall at any time, they stated it shouldn't pose a major threat because the incidents only happened when the vehicle was stopped and other vehicles would likely also be stopped, thereby eliminating any chance of impact. This is clearly an erroneous conclusion as my vehicle could easily come to a stop in heavy traffic on an interstate and other cars may not react quick enough to stop.
Electrical system, Other or unspecified, Engine, Jun 8, 2022
Twice since purchasing the vehicle last year the automatic start/stop feature on the Honda has failed to restart the engine once we took our foot off the brake pedal. The first time was more than six months ago. We were at a light and the vehicle did not start after taking my foot off the brake when the light turned green. I tried putting it in park and then restarting the vehicle with the touch button but it didn't work. I tried with the remote start feature on the key and it would not start that way. At this point traffic was honking and going around us. I started pushing the park and neutral button to make sure it was in park, but nothing worked. I finally got the vehicle to restart by holding the start button on the dash for about 10-15 seconds. When I took it into the dealer a month or so later to have a recall taken care of I brought it up to the advisor and he asked if it has happened since then. I said no and he said it was probably something I did... The second time, was 5/11/2022 around 11 am. I was on the way to the Honda dealership to buy an oil filter and crush ring to change the oil. I had been driving for about a half an hour, stopped at a red light in front of the dealership and it happened again. Once again, traffic on the offramp started piling up, people were honking and going around on the shoulder. I tried the same procedure as before but it didn't work at first. I tried it a couple of times and the vehicle finally started. The vehicle has not been scanned with a scanner since the last time so there is probably a stored code if you need to verify this.
Power train, Electrical system, Engine, Jun 8, 2022
Start / Stop and Engine failure. When I have the start/stop feature enabled there have been numerous occasions where the car has stalled and will not restart. This has happened in critical traffic situations and has almost caused multiple accidents and injury. In addition, the engine has cut off while driving through parking lots and stopping for pedestrians; during this time I need to reset the entire car to get it to start back up while stuck in the middle of the street. One other occasions the start stop has failed where the car does restart but the entire car resents and delays me from moving until this is finished. I have taken the vehicle back to the dealer to review and they say everything is working as designed.
Electrical system, Engine, Jun 7, 2022
I stopped at a red light downtown. The auto engine stop/start did not start when the green light came. It was not possible to change gears or place the car in neutral. All lights and radio were working. Much anxiety because all other cars were honking. Could not get out of the car without risk of being hit by another car. Police came by and helped calling a two truck- $200 to tow to a parking place two blocks down the street. Car could not be place in neutral. Towed to a dealership, they replaced the battery. (surprising since all electrical was working fine) It has not happened again, but I am inactivating the automatic feature everytime I ride the car.
Electrical system, Service brakes, Jan 17, 2022
Having Crackling noise coming from the front dash of my car which interferes with the radio and the screen of my radio. Seems to be the electrical problem but if it’s shutting down the radio it’s possible that it could totally shut down my car while driving . It has become a safety issue. Break problem getting a pop/clicking noise in the front left & right tire has been put in shop 5 time never fixed.. they keep adding lubricant still have the same problem.. another safety hazard..
Power train, Electrical system, Engine, Jan 10, 2022
We own a 2019 Honda Pilot Touring (VIN [XXX]). We purchased our vehicle from Checkered Flag Honda in Norfolk, Virginia in June 2019. This vehicle has 32,096 and is still under the factory bumper to bumper warranty. We have been experiencing an issue with the systems Auto-Start Stop feature. The vehicle's engine stops at a red light, and when we release the brake, on numerous occasions the vehicle fails to restart the engine and stalls in the middle of the road. This has happened more than 15 times since we have owned the vehicle and puts us in an unsafe situation. We took our vehicle in for service at Checkered Flag on 08/12/2021 and explained the problem we were having to the service technicians. During that visit, they were not able to duplicate our engine stalling issue (see service record attached). Since 08/2021, this issue has continued to occur 6-8 times since August. The engine attempts to restart itself after letting off the brake or after a set period of time, however after attempting to crank the engine, the car beeps and has to be restarted manually. When attempting to restart the car manually, the car will not start the next 2-3 attempts, and will eventually restart after multiple presses of the engine start button. This is extremely unsafe as we are not able to move the vehicle, sometimes for a few minutes. According to the service records, the technicians performed a battery check, and the battery was fine. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Electrical system, Engine, Dec 4, 2021
While at a stop light the idle stop engaged but when I lift my foot off the brake to begin moving forward the auto-start failed to start and vehicle reported battery failure. Put Pilot in park and made 3-5 attempts to restart before successful. Cars nearly rear ended me and my children who were in the back.
Electrical system, Fuel/propulsion system, Oct 2, 2021
Car stalls at a stoplight. Battery was completely depleted so it wouldn't restart. I couldn't even open the windows on a hot day b/c the battery was depleted. Honda dealer in Richmond California tells me they can't replicate the issue and all the diagnostic tools they have indicate no problems. This is a serious safety issue that must be addressed.
Electrical system, Sep 14, 2021
We have had ongoing issues with the satellite cutting out and losing signal (can’t use GPS and the clock just says 8:00 no matter what time) since about 20,000 miles. The vehicle now has about 32,000 miles on it. The larger issue happened a few weeks back. We were driving the car, came up to a 4 way stop and the car turned off. Never came back on. Couldn’t put it in neutral and get the car pushed off the road because the shifter is electrical. Honda roadside and Honda service department both told us there is no override so we had to sit in moving lanes until a tow truck could come. Had the car towed and the service department said it was the battery. They recharged the battery and sent us home. Said the “cells” tested fine so they could just recharge it. Less than 3 weeks later the car was parked at work and started fine. Went to the store and it was dead after a 10 minute errand. Got it jumped and drove to the service dept. It died again in the service dept receiving lane. They are again saying it is a battery issue and planning to replace the battery this time but said it could take 3-5 more times of having the issue before they know what is draining the battery. The largest safety issue is that the vehicle just turns off without notice while driving and there is no way to get it moved to a safe location because it can’t be put into neutral without power
Electrical system, Jun 14, 2021
Multiple vehicle battery failures. Vehicle fails to start after a vehicle is parked. Alternator is overtaxed and unable to maintain battery charge. Each time vehicle required “jump starting” Noted vehicle has approximately 13,000 miles. Battery passed “Honda “ test.
Electrical system, Other or unspecified, May 13, 2021
THIS IS THE SECOND TIME IN LESS THAN A WEEK THAT I'VE GOTTEN THE SAME ERROR MESSAGE ON MY TOUCHSCREEN
Electrical system, Apr 16, 2021
2019 HONDA PILOT. CONSUMER WRITES REGARDING NHTSA SAFETY RECALL 20V-440. *LD THE CONSUMER STATED HE WAS NOT SENT NOTIFICATION OF THE RECALL. *JS
Electrical system, Back over prevention, Apr 13, 2021
THE INFOTAINMENT SCREEN GOES BLACK. NO REAR CAMERA VIEW SHOWN WHEN REVERSING. VEHICLE WAS BEING DRIVEN ON A PUBLIC STREET
Electrical system, Mar 19, 2021
TL* THE CONTACT OWNS A 2019 HONDA PILOT. THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE STABILITY ASSIST WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER OCEAN HONDA (8442 US-19, PORT RICHEY, FL 34668, (727) 312-0759) AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE. THE CONTACT STATED SHORTLY AFTER, THE DVD PLAYER FAILED TO TURN OFF AND DRAINED THE BATTERY. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE BATTERY WAS REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V439000 (BACK OVER PREVENTION, ELECTRICAL SYSTEM) AND 20V440000 (ELECTRICAL SYSTEM, BACK OVER PREVENTION). THE CONTACT STATED THAT THE DEALER REPAIRED THE VEHICLE. THE CONTACT STATED THAT THE SPEEDOMETER WAS INOPERABLE. THE CONTACT PERFORMED A HARD RESET AND RECONNECTED THE BATTERY AND THE SPEEDOMETER OPERATED AS DESIGNED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Electrical system, Feb 17, 2021
THE TOUCHSCREEN UNIT ON THIS CAR, WHICH CONTROLS THE ENTIRE VEHICLE AND CONTAINS THE BACKUP CAMERA, NAVIGATION, AND ALL SAFETY CONTROLS HAS NOT WORKED CORRECTLY SINCE THE DAY I BOUGHT IT BRAND NEW. THE TOUCHSCREEN FREEZES WHILE DRIVING AND CANNOT BE USED FURTHER WITHOUT PARKING THE CAR, TURNING OFF THE ENGINE, OPENING THE DRIVER'S DOOR, AND THEN RE-STARTING THE VEHICLE. THIS USUALLY, BUT NOT ALWAYS, RESETS THE TOUCHSCREEN UNTIL THE NEXT TIME IT HAPPENS. THE CAR HAS BEEN TO THE HONDA DEALER EIGHT TIMES FOR THIS PROBLEM, AND THEY CANNOT FIX IT DESPITE HAVING WORKED DIRECTLY WITH HONDA SUPPORT TECHNICIANS. THEY HAVE REPLACED NUMEROUS WIRING HARNESSES AND DONE SOFTWARE UPDATES. ALL RECALL REPAIRS HAVE BEEN PERFORMED ON THE CAR BY THE DEALER, INCLUDING THE TWO RECALLS IN LATE 2020 THAT WERE INTENDED TO ADDRESS THESE VERY ISSUES, AND THE PROBLEM REMAINS. THE MOST RECENT INSTANCE WAS FEBRUARY 15, 2021. I SENT A CERTIFIED LETTER TO AMERICAN HONDA MOTOR CORP., TORRANCE, CA ON SEPTEMBER 10, 2020 (AND RECEIVED USPS CONFIRMATION OF DELIVERY) DESCRIBING THESE ISSUES AND ASKING THEM TO TAKE THE CAR BACK. HONDA DID NOT RESPOND TO MY CERTIFIED LETTER. A COPY IS ATTACHED.
Electrical system, Jan 6, 2021
2019 HONDA PILOT SUV. CONSUMER WRITES IN REGARD TO NHTSA RECALL NUMBER 20V-439 AND 20V440, SOFTWARE PROGRAMMING ERRORS-REAR VIEW CAMERA IMAGE MAY NOT DISPLAY. *AS THE CONSUMER STATED AS A RESULT OF THE CAMERA IMAGE NOT BEING DISPLAYED, THE CONSUMER HIT AND DAMAGED THE SIDE REARVIEW MIRROR. THE MANUFACTURER WAS NOTIFIED AND DECLINED TO OFFER ANY ASSISTANCE. *JS
Power train, Electrical system, Engine, Oct 5, 2020
MY 2019 PILOT ELITE HAS 16,400 MILES ON IT JUST STARTED A COUPLE MONTHS AGO WHERE I WOULD GET TO 2425 MILES AN HOUR IN THE CAR WITH LUNCH OR LURCH IT HAPPENS ALSO SOMETIMES WHEN I GET TO 30 SOME MILES AN HOUR IT ALL LURCHER LUNCH. LAST FRIDAY I MADE A LEFT TURN ONTO A MAJOR STREET AND WENT TO ACCELERATE IN THE CAR JUST WOULDN'T DO ANYTHING IT WOULDN'T ACCELERATE IT SLOW DOWN AND I HAD TO PULL OVER TO THE SIDE AND PUT MY FLASHERS ON I HAD TO WAIT A WHILE PROBABLY A MINUTE OR SO AND THEN I COULD PRESS MY FOOT ON THE EXCELERATOR AND GO FORWARD. THIS LURCHING OR LUNGING DOES NOT HAPPEN ALL THE TIME IT COULD BE ON A CITY STREET WHEN IT HAPPENS IT CAN BE WHEN I GO TO ACCELERATE TO GET ON THE EXPRESSWAY I HAVE MENTIONED THIS TO MY MECHANIC AT HONDA AND THEY DON'T SEEM TO KNOW WHAT THE PROBLEM WOULD BE I'M WONDERING IF THERE IS RECALL THAT I MIGHT'VE MISSED OR THERE'S SOME THING THAT SOMEONE KNOWS I CAN'T BE THE ONLY ONE THAT THIS IS HAPPENING TO.
Electrical system, Oct 2, 2020
THE RADIO/BACKING CAMERA/PHONE...PANEL GOES BLACK WHILE I AM DRIVING DAILY ON CITY STREETS OR THE HIGHWAY. SOMETIMES THE SPEED AND INDICATOR PANEL ALSO GOES BLACK WHILE I AM DRIVING. I HAVE TAKEN THIS IN MULTIPLE TIMES SINCE I PURCHASED THE CAR AND THEY HAVE NOT RESOLVED IT.
Electrical system, Sep 29, 2020
THE CENTER CONTROL PANEL WAS RECALLED DUE TO THE COMPUTER SYSTEM MALFUNCTIONS. I TOOK THE VEHICLE TO THE DEALER FOR THE REPAIR. NEVERTHELESS, THE CONTROL PANEL CONTINUES TO SPORADICALLY SHUT DOWN WHILE THE CAR IS IN OPERATION. IT TYPICALLY STARTS WITH AUDIBLE CLICKS AND INTERMITTENT RADIO RECEPTION. I WILL THEN GET MESSAGES SUCH AS 'CHECK TUNER,' AUDIO SIGNAL LOST, 'NO AUDIO CONNECTION TO FM,' 'NETWORK COMMUNICATION LOST,' AND 'MOST NETWORK LOST.' THE SYSTEM WILL CONTINUE TO SHUTDOWN, GO COMPLETELY BLACK, AND THEN REBOOT. AT TIMES THE PANEL IS BLACK FOR 10 MINUTES OR MORE. SOMETIMES THE REBOOTS ARE A CYCLE OF CONTINUING EVENTS FOR MY ENTIRE COMMUTE (ABOUT 35 MINUTES) OF JUST ONE REBOOT AFTER ANOTHER. DURING THIS TIME, THE BACKUP CAMERA, RADIO, AND CONNECTIVITY TO MY PHONE DO NOT WORK. IN FACT, UNLESS I TURN OFF THE BLUETOOTH ON MY PHONE, IT WILL MOMENTARILY CONNECT TO MY PHONE WHEN IT REBOOTS AND THEN IMMEDIATELY DISCONNECT ANY CALL I AM ON BECAUSE THE SYSTEM SHUTS DOWN AGAIN. I HAVE UPLOADED 3 PICTURES OF EXAMPLES OF MY SCREEN. (THE LAST PICTURE IS JUST A BLANK SCREEN). I HAVE A VIDEO OF AN EVENT, BUT IT COULD NOT BE UPLOADED.