2019 Honda Pilot
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 906 owner complaints filed for this model year. This is the 3rd highest complaint count among 23 Pilot model years with reports.
Of the 2019 reports, 13 involved a crash and 5 involved a fire. 15 people were injured.
What owners report most often
Recalls and investigations
Structure, frame and membersJun 4, 2026
American Honda Motor Company (Honda) is recalling certain 2016-2022 Honda Pilot, 2017-2023 Ridgeline, 2019-2023 Passport, and 2014-2020 Acura MDX vehicles that were sold in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. The rear subframe may corrode at the suspension mounting points, which can result in rear suspension component failure.
Failure of rear suspension components, such as the rear control arm, can cause a loss of vehicle handling and control, increasing the risk of a crash or injury.
Dealers will inspect the rear subframe and install a rear subframe reinforcement kit and, as necessary, repair or replace the rear subframe components, free of charge. Interim letters notifying owners of the safety risk were mailed July 27, 2026. Additional letters will be sent once the final remedy is available, anticipated in the fall of 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are AOU and AOT. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning June 10, 2026.
Campaign 26V365000 on NHTSA.gov
Air bags, sensor, occupant classification, front passengerMay 21, 2026
Honda (American Honda Motor Co.) is recalling certain 2018-2021, 2023 Acura TLX, 2019-2024 RDX, 2017-2020, 2022-2026 MDX, 2017-2021, 2023, 2025 Honda Ridgeline, 2017-2022 Pilot, 2019-2021 Passport, 2018-2026 Odyssey, 2019-2022 Insight, 2019-2021 HR-V, 2018-2020 Fit, 2020-2022 CR-V Hybrid, 2017-2022 CR-V, 2017-2018, 2021 Civic Type R, 2017-2021 Civic hatchback, 2016-2020 Civic coupe, 2016-2022 Civic, 2017-2022 Accord Hybrid, and 2016-2022 Accord vehicles. The front passenger seat weight sensor may crack and short circuit, which can cause the air bags to deploy unintentionally during a crash.
Air bags that deploy unintentionally during a crash increase the risk of injury.
Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed July 7, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are BOL, WO9, OOA, WOM, XOH, NOC, POD, BOE, UOF, POB, EOG, AOI, QO8, TOJ, DO7, and SOK. This recall expands previous NHTSA recall number 24V064. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning May 29, 2026.
Campaign 26V332000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpDec 18, 2023
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Dealers will replace the fuel pump module, free of charge. Owner letters were mailed September 6, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KGC and KGD. This recall is an expansion of NHTSA recall numbers 21V-215 and 20V-314.
Campaign 23V858000 on NHTSA.gov
Engine and engine cooling, engine, hard parts internal/mechanicalNov 13, 2023
Honda (American Honda Motor Co.) is recalling certain 2015-2020 Acura TLX, 2016-2020 Acura MDX, 2016 and 2018-2019 Pilot, 2017 and 2019 Ridgeline, and 2018-2019 Odyssey vehicles. Due to a manufacturing error, the connecting rod bearing in the engine may wear and seize, damaging the engine.
A damaged engine may run improperly or stall while driving, increasing the risk of a fire, crash, or injury.
Dealers will inspect and repair, or replace the engine as necessary, free of charge. Owner letters were mailed March 28, 2024. 2016-2017 Acura MDX owner letters were mailed November 1, 2024. 2016-2020 Acura MDX owner letters are expected to be mailed in mid-December 2024. Honda began mailing owner notification letters as of March 18, 2024. 2015-2016 Acura owner letters are expected to be mailed mid-December 2024, 2018 Acura TLX owner letters are expected to be mailed the end of March/early April 2024, 2019 Acura TLX owner letters are expected to be mailed mid-May 2024, 2020 Acura TLX owner letters are expected to be mailed mid-June 2024, and 2016-2020 Acura MDX owner letters are expected to be mailed January 27, 2025. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for these recalls are XG1 and GG0.
Campaign 23V751000 on NHTSA.gov
Back over prevention, display functionJun 15, 2023
Honda (American Honda Motor Co.) is recalling certain 2018-2023 Odyssey, 2019-2022 Pilot, and 2019-2023 Passport vehicles. Due to a faulty Media Oriented Systems Transport (MOST) communication coaxial cable connector, the rearview camera image may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.
Dealers will replace the MOST cable harness and install a straightening cover over the vehicle cable connector, free of charge. Owner notification letters were mailed July 24, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are EEL, ZEM, and SFC.
Campaign 23V431000 on NHTSA.gov
Structure, body, hoodNov 29, 2021
Honda (American Honda Motor Co.) is recalling certain 2019 Passport, 2016-2019 Pilot, and 2017-2020 Ridgeline vehicles. The hood latch striker may become damaged and separate from the hood, which can result in the hood opening while driving.
A hood that opens while driving can obstruct the driver's view and increase the risk of a crash.
Dealers will either repair the hood latch striker, or replace the hood if necessary, free of charge. Owner notification letters were mailed January 18, 2022. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is PBV.
Campaign 21V932000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpMar 25, 2021
Honda (American Honda Motor Co.) is recalling certain 2019-2020 Acura MDX, MDX Sport Hybrid, RDX, TLX, Honda Accord, Civic Hatchback, Insight, 2019 Acura ILX, Honda Accord Hybrid, Civic Coupe, Civic Coupe Si, Civic Sedan, Civic Sedan Si, Civic Type R, Fit, HR-V, Odyssey, Passport, Pilot and Ridgeline, and 2018-2019 CR-V vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Honda will notify owners, and dealers will replace the fuel pump assembly, free of charge. Owner letters were mailed May 18, 2021. Owners may contact Honda customer service at 1-888-234-2138. Note: This recall is an expansion of recall 20V-314.
Campaign 21V215000 on NHTSA.gov
TiresMar 11, 2021
Honda (American Honda Motor Co.) is recalling certain 2019-2020 Passport and Pilot vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Overcured tires may develop a break in the sidewall, resulting in sudden air loss or belt edge separation, which could lead to tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash or injury.
Honda will notify owners, and dealers will inspect all four tires and replace them as necessary, free of charge. The recall began April 22, 2021. Owners may contact American Honda Motor Co. customer service at 1-888-234-2138. Honda's number for this recall is UA2.
Campaign 21V165000 on NHTSA.gov
Electrical system, softwareJul 28, 2020
Honda (American Honda Motor Co.) is recalling certain 2019-2021 Pilot, 2019-2020 Odyssey and 2019-2020 Passport vehicles. Incorrect central network software programming may cause several errors to occur that can delay or prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
A delayed or inoperative rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Honda will notify owners that updated software is available. Owners have the option to either follow the mailed instructions to download and update the software for free, or visit a dealer to have the software update performed, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is Y7Y.
Campaign 20V440000 on NHTSA.gov
Back over prevention, sensing system, cameraJul 28, 2020
Honda (American Honda Motor Co.) is recalling certain 2018-2020 Odyssey, 2019-2020 Passport, and 2019-2021 Pilot vehicles. Incorrect instrument panel control module software can cause the instrument panel to not display critical information, such as engine oil pressure, speedometer, and gear selector position until the next ignition cycle. Additionally, it can prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays" and 111, "Rearview Mirrors."
Operating a vehicle without a functioning instrument panel or rearview camera display increases the risk of a crash.
Honda will notify owners, and dealers will reprogram the instrument panel control module software, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is T89.
Campaign 20V439000 on NHTSA.gov
Structure, bodyOct 31, 2019
Honda (American Honda Motor Co.) is recalling certain 2019-2020 Pilot and 2019 Passport vehicles. The front frame left and right side upper members may not have been welded completely to the unibody. As such, these vehicles may fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 208, "Occupant Crash Protection" and 219, "Windshield Zone Intrusion."
In the event of a crash, incomplete body welding may provide inadequate protection to occupants, increasing the risk of an injury.
Honda will notify owners, and dealers will inspect the vehicle for missing welds, free of charge. If the vehicle is identified as missing welds, the dealer will offer to repurchase the vehicle or provide a similar replacement vehicle. Owner notification began November 6 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is X6J.
Campaign 19V784000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, belts and associated pulleysApr 12, 2019
Honda (American Honda Motor Co.) is recalling certain 2018-2019 Acura MDX and Honda Pilot vehicles and 2019 Acura RLX, RLX Sport Hybrid, TLX and Honda Odyssey and Ridgeline vehicles. The timing belt teeth may separate from the belt.
Teeth separation from the timing belt may result in an engine stall, increasing the risk of crash.
Honda will notify owners, and dealers will inspect the vehicle and replace any affected timing belt free of charge. Vehicles receiving a replacement timing belt will also have the engine inspected and any damaged components will be replaced for free. The recall began June 7, 2019. Honda owners may contact customer service at 1-888-234-2138. Honda's number for this recall is L4M. Acura owners may contact customer service at 1-888-234-2138. Acura's number for this recall is Z4L.
Campaign 19V298000 on NHTSA.gov
Structure, body, roof and pillarsNov 28, 2018
Honda (American Honda Motor Co.) is recalling certain 2019 Honda Ridgeline and Pilot vehicles. The mounting holes for the clip that secures the right center pillar trim panel may be larger than intended. In the event of a crash necessitating right side curtain air bag deployment, the clip may not hold the center pillar trim panel in position and it may potentially interfere with the curtain air bag deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection," and 226, "Ejection Mitigation."
In the event of a crash, if the curtain air bag does not deploy as intended, it can increase the risk of injury.
Honda will notify owners, and dealers will install a bracket on the right center pillar that will securely hold the center pillar trim clip, free of charge. The recall began January 22, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is D3D.
Campaign 18V848000 on NHTSA.gov
Representative owner complaints
906 reports, newest first.
Engine, Sep 2, 2023
Pulled to stop. Engine Auto-Stop shut down the engine. When I released the brake pedal the car did not restart. The display stated that I needed to shift the car out of drive before starting. I put the car in park, pressed the Car On/Off button to restart the car, and it restarted without issue. Shifted to Drive and car moved without issue. This has happened 2 times.
Engine, Aug 24, 2023
Brought vehicle to stop on a hill at a traffic light intersection. Auto Start/Stop activated, shutting engine off. When releasing the brake the vehicle did not restart. Placed foot on the accelerator, there was no response. The vehicle then started to drift backward down the hill toward other vehicles stopped at light. Slammed on the brakes. Had to restart the car manually with the push button starter switch. Vehicle was able to start and move under its own power.
Forward collision avoidance, Aug 21, 2023
While driving on two lane roads and roads with left turn lanes, the "BRAKE" warning comes on almost every other on-coming car. Most instances it just the warning light and sound, but every once in a while the automatic brakes are applied by the system momentarily at times. This became worse on a highway while driving in the left lane and passing a truck that was in a left turn lane, the system braked immediately and without prior warning, nearly causing a rear end collision by a vehicle behind. This occurred twice on a recent trip. Went to the Honda dealer and they informed me the only thing they can do is set it to the closest setting or turn off the driving assist system.
Engine, Fuel/propulsion system, Aug 21, 2023
Our 2019 Pilot has experienced intermittent stalling at lights since 2019 and the incidents have occurred more frequently in the past few months (multiple times per week). It has been taken exclusively to the dealer since purchased and for years, they said they were unable to duplicate it. Last service was 08/2023 and Sheehy Honda of Alexandria, VA stated that they duplicated it and fixed it (by resetting codes). Six days later, the stalling began again. I believe it's related to the Auto Idle Stop function. Yes, it's available for inspection. This puts us and others at risk when the car suddenly stalls and stops at a busy intersection with people lined up behind us, not expecting to have to brake. It requires putting vehicle in park, turning it off and restarting engine. It has not been inspected by anyone except the Honda dealer. Warning lights come on when this happens, as it's dying....collision mitigation, battery, and this has been told to the dealer. I recently read online that turning off "Auto Idle Stop" helps and this seems to be true.
Back over prevention, Aug 21, 2023
The contact owns a 2019 Honda Pilot. The contact stated the rear-view camera failed to display the rearview. The contact then learned that the vehicle was included in NHTSA Campaign Number: 23V431000 (Back Over Prevention), so they took the vehicle to the dealer and had the remedy completed. The camera continued to fail to display the rearview of the vehicle. They returned the vehicle to the dealer who then diagnosed that the camera had failed. The camera needed to be replaced. The vehicle had been repaired a second time. The manufacturer was made aware of the failure. The approximate failure mileage was 54,000.
Electrical system, Vehicle speed control, Visibility/wiper, Aug 19, 2023
My rear camera does not work in my car. I received a recall notice regarding this. It was unable to be completed because my Infotainment system is completely non functional at this point. This is an on going issue that I have had with this car almost immediately after purchase. My speedometer also disappears while driving… the screen goes completely black and I have no idea how fast I’m going. It happens numerous times a week at this point.
Engine, Aug 19, 2023
Auto-stop failed to restart the engine when stepping off the brake pedal after it had engaged while stopping for a traffic light. Although the car never had an issue with auto-start, the auto-start recall was applied at the same time as the hood latch recall. Since the auto-start fix was applied, the car has had several instances where it seemed at first like it might not start, but eventually did. This failure happened while on a road trip with my family and we were hundreds of miles from home. Sitting in a turning lane off a highway with when your engine doesn’t restart is very scary, especially as you’re trying to figure out the state of your car—while surrounding drivers are reacting to the disabled car in front of them—in order to figure out how to try restarting it. Dealing with a push button start, a push button transmission, all the safeties involved e tween the systems, and an engine that should be running is panic inducing.
Equipment, Aug 18, 2023
The air conditioning system abruptly ceased emitting cold air, prompting the involvement of the dealership. Their assessment revealed a compressor leak stemming from the failure of the shaft seal.
Other or unspecified, Aug 16, 2023
I have taken the vehicle to the dealer 3 times since taking ownership of this vehicle, for the same issue. When changing gears, usually going uphill, the car stutters. And it has not been fixed
Fuel/propulsion system, Aug 15, 2023
I had a engine light showing P0430 which was dealer confirmed to need the fuel injectors replaced. This was the same that is shown in Service Bulletin 21-010. However, my 2019 was not covered under the extended warranty noted in the Service Bulletin for faulted fuel injectors since the extension only applies to "certain" vehicles. This appears to be a model wide problem since the dealership's parts department will not directly sell customers the replacement parts referenced in the service bulletin and seems like there is more of a problem that should be applied to all models.
Electrical system, Aug 15, 2023
The rear view camera isn't working. The camera itself is the problem according to the dealer, which isn't covered by a similar recall that was related to a cable. They claim the module itself stopped functioning for no known reasoning, which costs about $800 to replace.
Other or unspecified, Aug 14, 2023
Car drops to Nuetral while breaking at red light. Car must then be put to Park and turned off and back on before it can proceed. Highly unsafe when there are cats waiting behind.
Electrical system, Other or unspecified, Engine, Aug 11, 2023
came to stop sign at busy intersection and engine shutoff as part of the auto engine stop. The issue is when I let off the brake the engine did not restart and put the car in neutral. had to cut off and restart.
Electrical system, Aug 7, 2023
NHTSA Recall # 23V-431. MOST cable needs to be replaced for the backup camera. Received recall notification on August 5, contacted dealer on August 7 to schedule repair. I was given November 28 as the date for the recall repair. That date is 113 days from my scheduled date. This time frame is unacceptable and more than the 60 days noted in the recall letter.
Electrical system, Forward collision avoidance, Lane departure, Aug 7, 2023
Was driving normal and the windshield camera radar fail, and a lot of warning lights come on, take to a dealer and told me that some internal part of the camera fail, and need to be replace, they estimate for that is $1600, now I’m driving with out automatic brake, no cruise control, no line keeping assistant, 2019 Honda Pilot Ex-L, I think is a common problem and need to recall this,. Thank you
Other or unspecified, Aug 4, 2023
I am requesting a recall to be reissued to my vehicle. Recall is 23-047:6MX00 2019-23 pilot farka service cables safety recall. I bought my vehicle to Bay Ridge Honda for 2 recalls and an oil change on July 21, 2023. When I picked up my car, I was told everything has been completed. The next day I received a text from Bay Ridge Honda stating parts for my vehicle have arrived. That is when I looked over my invoice and it stated parts were on special order. I texted back Bay Ridge Honda the next day and they stated there were no open recalls on my car and all recalls are completed. I received a call 2 minutes from them, telling me to bring back my car as the recall has not been completed. I bring back my car on July 28, was told it would be about 2 hours to complete. I go back in 3 hours, was told the vehicle would be ready in a few minutes. I wait one hour later and am told that the parts are defective. Of course I’m upset at this point and told them to put the recall back to my VIN and I would go to another Honda. As of today, the open recall is not on my vehicle. Please update. Thanks. I have included the invoices and text with Bay Ridge Honda.
Engine, Aug 3, 2023
When the vehicle comes to a stop it shuts off and will not restart. We have had it to the dealership for more than 7 times for the same time. They have sold us 3 new batteries and the car is only 4 years old. It is not the battery. It is a safety concern because of the damage of being rammed or being attacked in an unsafe area.
Power train, Forward collision avoidance, Aug 2, 2023
Transmission fluid is burning up within 15,000 miles or less. When the flood is going bad the vehicle studders as you accelerate and it's not safe. Ive seen a lot of people online with the same issue. Contacted Honda of America and they also know about the issue and are not doing anything to help.
Engine and engine cooling, Fuel system, Gasoline, Back over prevention, Aug 1, 2023
The contact owns a 2019 Honda Pilot. The contact stated that while driving at an undisclosed speed, the Collision Mitigation System, Lane Keep Assist, Adaptive Cruise Control, brakes, and seat belt warning lights were illuminated. Additionally, the contact stated that the RPM gauge operated as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Numbers: 21V215000 (Fuel System, Gasoline), 19V298000 (Engine and Engine Cooling), and 20V439000 (Back Over Prevention, Electrical System). The manufacturer was made aware of the failure. The failure mileage was approximately 102,000.
Electrical system, Engine, Jul 31, 2023
Auto start-stop failure. After the auto start-stop engages (turns off engine at intersection), sometimes the vehicle does not restart. I have to press the starter on the dashboard to restart and put the transmission back in gear. Other times, when it does restart like it is supposed to, it flashes a "collision alert warning" on the dashboard when it restarts. These incidents started about three months ago and are now happening much more frequently.
Other or unspecified, Jul 31, 2023
On or about June 15, 2023 I put my 2019 Honda Pilot in reverse and observed the dashboard screen displaying an assortment of green and purple colors, which is blocking the rearview image, making backing up unsafe. My vehicle is just shy of 5 years old and only has 33,000 original miles, has never been involved in an accident and is always garaged. This image occurred at the same time that NHTSA issued recall 23V-431. Prior to this time frame, the backup camera image was perfect. It is my belief that this issue is directly related to the aforementioned recall. My local Honda dealer complied with the recall repairs and advised that the camera unit itself was bad. I doubt this assesment, as the camera has no moving parts.
Electrical system, Jul 24, 2023
Crackling sound in speakers and error message on touch screen (entertainment screen front) MOST NET OFF and screen goes off. This is a safety issue as when we are drving on roads we are usually relying on google maps, when screen goes off during critical turns, driver gets distracted and park the car to side road, which sometimes is dangerous due to other fast moving vehicles. Many times when screen goes off it distracts the driver by not keeping eyes on road. The crackling sounds are very loud, it sometimes make the driver apply sudden braking on highways due to distraction.
Forward collision avoidance, Jul 20, 2023
When i turned on my vehicle errors started coming up Collision Mitigation System problem, Road departure mitigation system problem, auto high beam problem, Adaptive cruise control problem and Lane keeping assist problem. Also has orange Brake System highlighted. Unable to use any of the safety features mentioned as well as cruise control. Took vehicle to Honda dealer on February 6th and was informed the camera behind the rearview mirror had gone bad. There were no warnings prior. I had driven the vehicle around and stopped to get gas and when I turned it back on all the errors begun to appear. This was the first time they appeared and they have been there since as the dealer wanted over $1800 to repair this. After looking on the internet/Facebook Honda Pilot group there have been several others that have had this same issue with their 2019 Honda Pilot.
Lane departure, Forward collision avoidance, Jul 14, 2023
My car was parked in my driveway, when I started the car, 4-5 warning lights started to flash in orange, ACC, LKAS, Automatic High Beam, Collision Mitigation Problem, Road Departure Mitigation Problem. When driving the vehicle, none of these safety features are working. Took the vehicle to the dealer and was told the Multi Purpose Camera had an internal failure and it was likely due to heat exposure. The vehicle only has 32,000 miles on it and it was not at any unusual heat exposure. The past 3 summers the temperature has been the same and no problems. This appears to be a Manufacturer Defect on this camera but dealer won't accept that. The same day I took my car to the dealer, on 7.12.23 for the check up, I was told 4 other customers came in with the same problem. That is Not Normal. I live in Southern California and the temperatures have been in the 90's for the past 2 weeks. I googled this and found many other Honda Owners have had the same problem and Honda is wanting to charge us about $1800-$2,000 to get this camera fixed but again, this must be a Manufacturer's Defect. There are thousands of Honda vehicles on the road and these safety features are not working. Thank you.
Fuel system, Other, Jul 14, 2023
The contact owns a 2019 Honda Pilot. The contact stated that while driving at 35 MPH, the vehicle came to a complete stop. The contact attempted to accelerate, and the vehicle stalled while making an unusual sound. The vehicle was taken to the dealer, where it was diagnosed with a faulty fuel pump. The contact was informed that the upper high-pressure fuel pump needed to be replaced; however, the vehicle was not repaired. The contact stated that the dealer informed him that the vehicle had experienced the same failure as in NHTSA Campaign Number: 21V215000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 56,000.