2020 Honda Pilot
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 488 owner complaints filed for this model year. This is the 7th highest complaint count among 23 Pilot model years with reports.
Of the 2020 reports, 10 involved a crash and 5 involved a fire. 13 people were injured.
What owners report most often
Recalls and investigations
Structure, frame and membersJun 4, 2026
American Honda Motor Company (Honda) is recalling certain 2016-2022 Honda Pilot, 2017-2023 Ridgeline, 2019-2023 Passport, and 2014-2020 Acura MDX vehicles that were sold in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. The rear subframe may corrode at the suspension mounting points, which can result in rear suspension component failure.
Failure of rear suspension components, such as the rear control arm, can cause a loss of vehicle handling and control, increasing the risk of a crash or injury.
Dealers will inspect the rear subframe and install a rear subframe reinforcement kit and, as necessary, repair or replace the rear subframe components, free of charge. Interim letters notifying owners of the safety risk were mailed July 27, 2026. Additional letters will be sent once the final remedy is available, anticipated in the fall of 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are AOU and AOT. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning June 10, 2026.
Campaign 26V365000 on NHTSA.gov
Air bags, sensor, occupant classification, front passengerMay 21, 2026
Honda (American Honda Motor Co.) is recalling certain 2018-2021, 2023 Acura TLX, 2019-2024 RDX, 2017-2020, 2022-2026 MDX, 2017-2021, 2023, 2025 Honda Ridgeline, 2017-2022 Pilot, 2019-2021 Passport, 2018-2026 Odyssey, 2019-2022 Insight, 2019-2021 HR-V, 2018-2020 Fit, 2020-2022 CR-V Hybrid, 2017-2022 CR-V, 2017-2018, 2021 Civic Type R, 2017-2021 Civic hatchback, 2016-2020 Civic coupe, 2016-2022 Civic, 2017-2022 Accord Hybrid, and 2016-2022 Accord vehicles. The front passenger seat weight sensor may crack and short circuit, which can cause the air bags to deploy unintentionally during a crash.
Air bags that deploy unintentionally during a crash increase the risk of injury.
Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed July 7, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are BOL, WO9, OOA, WOM, XOH, NOC, POD, BOE, UOF, POB, EOG, AOI, QO8, TOJ, DO7, and SOK. This recall expands previous NHTSA recall number 24V064. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning May 29, 2026.
Campaign 26V332000 on NHTSA.gov
Air bags, sensor, occupant classification, front passengerFeb 1, 2024
Honda (American Honda Motor Co.) is recalling certain 2020-2022 Pilot, Accord, Civic sedan, HR-V, Odyssey, 2020 Civic coupe, Fit, 2021-2022 Civic hatchback, 2021 Civic Type R, Insight, 2020-2021 CR-V, CR-V Hybrid, Passport, Ridgeline, Accord Hybrid, 2020 Acura MDX, 2022 Acura MDX, 2020-2022 Acura RDX, and 2020-2021 Acura TLX vehicles. The front passenger seat weight sensor may crack and short circuit, failing to suppress the air bag as intended.
An air bag that deploys unintentionally during a crash can increase the risk of injury.
Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed March 28, 2024. This is a phased recall. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for these recalls are XHP and VHQ.
Campaign 24V064000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpDec 18, 2023
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Dealers will replace the fuel pump module, free of charge. Owner letters were mailed September 6, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KGC and KGD. This recall is an expansion of NHTSA recall numbers 21V-215 and 20V-314.
Campaign 23V858000 on NHTSA.gov
Back over prevention, display functionJun 15, 2023
Honda (American Honda Motor Co.) is recalling certain 2018-2023 Odyssey, 2019-2022 Pilot, and 2019-2023 Passport vehicles. Due to a faulty Media Oriented Systems Transport (MOST) communication coaxial cable connector, the rearview camera image may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.
Dealers will replace the MOST cable harness and install a straightening cover over the vehicle cable connector, free of charge. Owner notification letters were mailed July 24, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are EEL, ZEM, and SFC.
Campaign 23V431000 on NHTSA.gov
Visibility, rearview mirrors/devices, exteriorMar 16, 2023
Honda (American Honda Motor Co) is recalling certain 2020-2021 Pilot and Ridgeline, and 2020-2022 Passport and Odyssey vehicles. The heating pads behind both side-view mirrors may not be bonded properly, allowing the mirror glass to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Detached mirror glass can reduce driver visibility, increasing the risk of a crash.
Dealers will replace both left and right side-view mirrors, free of charge. Owner letters were mailed January 17, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is FE5.
Campaign 23V174000 on NHTSA.gov
TiresMar 11, 2021
Honda (American Honda Motor Co.) is recalling certain 2019-2020 Passport and Pilot vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Overcured tires may develop a break in the sidewall, resulting in sudden air loss or belt edge separation, which could lead to tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash or injury.
Honda will notify owners, and dealers will inspect all four tires and replace them as necessary, free of charge. The recall began April 22, 2021. Owners may contact American Honda Motor Co. customer service at 1-888-234-2138. Honda's number for this recall is UA2.
Campaign 21V165000 on NHTSA.gov
Electrical system, softwareJul 28, 2020
Honda (American Honda Motor Co.) is recalling certain 2019-2021 Pilot, 2019-2020 Odyssey and 2019-2020 Passport vehicles. Incorrect central network software programming may cause several errors to occur that can delay or prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
A delayed or inoperative rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Honda will notify owners that updated software is available. Owners have the option to either follow the mailed instructions to download and update the software for free, or visit a dealer to have the software update performed, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is Y7Y.
Campaign 20V440000 on NHTSA.gov
Back over prevention, sensing system, cameraJul 28, 2020
Honda (American Honda Motor Co.) is recalling certain 2018-2020 Odyssey, 2019-2020 Passport, and 2019-2021 Pilot vehicles. Incorrect instrument panel control module software can cause the instrument panel to not display critical information, such as engine oil pressure, speedometer, and gear selector position until the next ignition cycle. Additionally, it can prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays" and 111, "Rearview Mirrors."
Operating a vehicle without a functioning instrument panel or rearview camera display increases the risk of a crash.
Honda will notify owners, and dealers will reprogram the instrument panel control module software, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is T89.
Campaign 20V439000 on NHTSA.gov
Equipment, other, labelsFeb 6, 2020
Honda (American Honda Motor Co.) is recalling certain 2020 Passport and Pilot vehicles. The certification label may have been printed with ink that can be wiped away with a solvent, removing the Gross Axle Weight Rating (GAWR) and Gross Vehicle Weight Rating (GVWR) information.
If the operator is unable to refer to the label information, the vehicle may be overloaded, increasing the risk of a crash.
Honda will notify owners, and dealers will replace the certification label, free of charge. The recall began March 24, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is B6T.
Campaign 20V067000 on NHTSA.gov
Structure, bodyOct 31, 2019
Honda (American Honda Motor Co.) is recalling certain 2019-2020 Pilot and 2019 Passport vehicles. The front frame left and right side upper members may not have been welded completely to the unibody. As such, these vehicles may fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 208, "Occupant Crash Protection" and 219, "Windshield Zone Intrusion."
In the event of a crash, incomplete body welding may provide inadequate protection to occupants, increasing the risk of an injury.
Honda will notify owners, and dealers will inspect the vehicle for missing welds, free of charge. If the vehicle is identified as missing welds, the dealer will offer to repurchase the vehicle or provide a similar replacement vehicle. Owner notification began November 6 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is X6J.
Campaign 19V784000 on NHTSA.gov
Representative owner complaints
488 reports, newest first.
Electrical system, Forward collision avoidance, Mar 28, 2021
THIS VEHICLE HAS BEEN NOTHING BUT PROBLEMS SINCE DAY 1. IT BEGAN WITH THE SUNROOF LEAKING AND CAUSING PUDDLES IN THE FRONT AND REAR PASSENGER FLOORS. THAT ISSUE REQUIRED 4 TRIPS TO THE DEALER. THE SPEAKERS THEN BEGAN POPPING AND THE RADIO AND DASH WOULD COMPLETELY SHUT OFF WHILE DRIVING. FIXING THAT HAS BEEN ATTEMPTED 5 TIMES AND THE RADIO STILL CONTINUES TO HAVE PROBLEMS. I HAVE ALSO EXPERIENCED FALSE CRASH SENSING AND ONCE, THE AUTO BRAKING SYSTEM MADE ME COME TO ALMOST A COMPLETE STOP WHILE GOING ABOUT 45MPH AND NO ONE WAS EVEN AROUND ME. THIS CAR HAS BEEN A PROBLEM AND IS NOW BECOMING A HUGE SAFETY CONCERN AS MY WIFE WHO REGULARLY DRIVES IT IS NOW PREGNANT. SHE IS SCARED TO DRIVE IT AND HONDA IS UNWILLING TO HELP SOLVE THE ISSUES.
Wheels, Mar 23, 2021
I HAVE HAD TWO TIRES BLOW OUT ON MY 2020 PILOT. ONE AT 10,000 MILES AND ONE AT 18,000 MILES .I WAS ON A MAIN STREET BOTH TIMES AND DID NOT RUN OVER ANYTHING THEY JUST BLEW UP .THEY ARE BRIDGESTONE DUELER H/P SPORT AS 245/60R18 M+S
Power train, Mar 22, 2021
TRANSMISSION GRINDING GEARS SOUND AT ABOUT 45-52MPH WHEN EASING OFF THE GAS AND A SHIFT OCCURS. CAR TENDS TO LURCH WHEN THIS HAPPENS. HAPPENS JUST ABOUT ANYWHERE YOU CAN CRUISE AROUND 45-50MPH. DEALER ATTEMPTED FIX WITH HONDA USA, BUT THEY ONLY REVERSED A TRANSMISSION BRACKET AND REPLACED TRANSMISSION FLUID. NOW IT IS MUFFLED, BUT EXACTLY THE SAME OTHERWISE. THERE IS ALSO A NOTABLE METALLIC THUNK/SLAM SOUND AROUND 20-30MPH WHEN EASING OFF THE GAS AND A SHIFT OCCURS (VERY HARSH AND ABNORMAL SOUND FOR A CAR, DESPITE DEALER STATING THIS IS NORMAL FOR THIS VEHICLE) . HAPPENS ANYTIME YOU CRUISE AT 20-30. I LIVE RIGHT NEAR A STOP SIGN SO IT HAPPENS EVERY TIME I GO HOME. VIDEOS: HTTPS://WWW.AMAZON.COM/PHOTOS/SHARED/OVK5YU4ZRNAUQKKZBAFH1Q.VQC1EGWNB8AQUJEHU5GYJU/GALLERY/6HSXCULUROO5VQR-PHFJCQ HTTPS://WWW.AMAZON.COM/PHOTOS/SHARED/D_0O21IMSDWFBGC0484DZG.DGPJQDIT7UYGUZZVNDSOB9 HTTPS://WWW.AMAZON.COM/PHOTOS/SHARED/_YVXUTTRQEC_N2Z2EADIMG.NNWOEPXJEF0E6YVZG_T8OM/GALLERY/O6DCIGXOTTUD8J_P1KQRYW HTTPS://WWW.AMAZON.COM/PHOTOS/SHARED/6KB5VQKAQ5-WHAA9XSTHEA.4DG-FMY5GOF4RUHPDWMXK0/GALLERY/VRGBSFZOS3AJL-1OF9UP1W
Service brakes, Mar 18, 2021, crash
TL* THE CONTACT OWNS A 2020 HONDA PILOT. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 1 MPH WHILE TURNING AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE LOST FUNCTIONALITY IN THE BRAKES, WHICH RESULTED IN THE CONTACT CRASHING THE VEHICLE INTO A WALL. 1 PERSON WAS INJURED (THE CONTACT) AND SUSTAINED SORENESS TO THE BODY BUT MEDICAL TREATMENT WAS NOT SOUGHT. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED AND A POLICE REPORT WAS NOT TAKEN. THE VEHICLE WAS DRIVEN TO CONTACTS RESIDENCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Electrical system, Fuel/propulsion system, Mar 15, 2021
I'M WRITING TO INFORM YOU OF A SEVERE SAFETY ISSUE THAT OCCURRED WITH OUR 2020 HONDA PILOT TOURING EDITION. MY FAMILY AND I WERE DRIVING ON THE HIGHWAY AT ABOUT 70 MPH WHEN ALL OF A SUDDEN THE CAR WOULDN'T ACCELERATE AND IN FACT LOST POWER. THE ENGINE LIGHT WAS FLASHING AND WE WERE FORTUNATE TO HAVE AN EXIT RAMP CLOSE AND WE COASTED OFF ON THE EXIT RAMP LIMITED TO 5 MPH. ALL ELECTRONICS WERE ON (RADIO AND DVD), BUT THE CAR FORCED US TO A STOP. WE CALLED THE HONDA SERVICE LINE BECAUSE THIS CAR IS STILL UNDER WARRANTY. THEY INFORMED US NOT TO DRIVE THE CAR AT THIS TIME WITH THE ENGINE LIGHT ON. WE SAT IN THE CAR WITH THE ENGINE LIGHT ON AND PULLED OVER FOR APPROXIMATELY 20 MINUTES. THEY RECOMMENDED TURNING THE CAR OFF FOR 10 MINUTES, LIKE MANUAL SAID, AND THEN RESTART THE CAR TO SEE IF WE CAN DRIVE TO SAFETY. WE DID THIS AND THE ENGINE LIGHT WAS OFF AND WE WERE ABLE TO DRIVE TO A SAFE LOCATION. 100+ MILES AWAY FROM OUR HOME, WE TOOK IT TO A HONDA DEALER. THEY DID AN INSPECTION OF THE CAR AND ATTEMPTED TO READ THE SYSTEM TO FIND OUT WHY THE ENGINE LIGHT CAME ON. THEY WROTE UP A DETAILED REPORT AND SAID THAT THE ENGINE LIGHT MAY NOT HAVE BEEN ON LONG ENOUGH TO GET A READ/REPORT, BUT EVERYTHING ELSE LOOKED OK. THEY DID WRITE IN THEIR REPORT THAT THERE IS A KNOWN BULLETIN FOR A FUEL INJECTION PROBLEM. THEY SAID THEY RECOMMENDED IT, BUT THAT THE ENGINE LIGHT WOULD NEED TO BE ON LONGER TO JUSTIFY RECALL. AND LASTLY, I WANT YOU TO BE AWARE THAT THIS CAR, SINCE PURCHASING NEW, HAS BEEN IN THE SHOP OR NOT CORRECTLY WORKING FOR 4+ MONTH OF THE YEAR WE HAVE OWNED IT. THE DVD PLAYER, INFORMATION ELECTRONIC SCREEN SYSTEM BROKE AND NEEDED REPLACED. ADDITIONALLY, WE HAD LOUD CRACKING AND POPPING NOISE AND IT REQUIRED A CABLE WITH PROPER SHIELDING TO BE REPLACED.
Other or unspecified, Forward collision avoidance, Lane departure, Mar 11, 2021
PILOT WAS PARKED AND WHEN I WENT TO GET IN IT TO LEAVE, I NOTICED THE REAR WINDOW LOOKED WEIRD. WALKED AROUND BACK AND THE BACK GLASS HAD JUST EXPLODED. GLASS WAS BULGING WITH A LARGE MISSING PIECE. IT WAS CRACKED ALL THE WAY THRU AND ON THE PASSENGER SIDE WAS A BIG PIECE MISSING WHERE A REAR DEFROSTER MODULE WOULD BE LOCATED. THE GLASS WAS STILL CREAKING WHEN I REALIZED THIS HAPPENED. IT WAS NOT CAUSED BY SOMETHING HITTING IT AS THERE WAS NOT GLASS IN THE INSIDE. I THINK IT WAS CAUSED BY THE REAR DEFROST WHICH WAS NOT ON AT THE TIME. GLAD IT DID NOT HAPPEN WHEN I WAS DRIVING. JUST HAPPENED, BUT IF I KNOW HONDA, THEY WILL NOT STAND BEHIND THEIR VEHICLES. "NOT OUR FAULT".
Electrical system, Other or unspecified, Mar 9, 2021
THE INFOTAINMENT UNIT IS CONSISTENTLY SHUTTING DOWN. THIS INCLUDES THE NAVIGATION, TV, RADIO AND BACKUP CAMERA. THIS HAPPENS WHILE VEHICLE IS IN MOTION.
Electrical system, Mar 8, 2021
SPEAKERS MAKE CRACKLING NOISE WHILE PLAYING DVD/BLURAY. GETS LOUDER AND MORE FREQUENT UNTIL ALL AUDIO EVENTUALLY STOPS.
Other or unspecified, Feb 24, 2021
SOFTWARE UPDATE REQUIRED TO MAINTAIN REAR VIEW CAMERA BACK UP VISIBILITY. TWO SAFETY RECALLS ON VEHICLE. I AM STATIONED IN GERMANY AND CAN'T HAVE ANY SERVICE RECALLS AND I LEAVE FOR THE STATES APRIL 6. GERMANY CURRENTLY DOESN'T HAVE THE CAPABILITIES TO DO THE SOFTWARE UPDATE
Forward collision avoidance, Feb 18, 2021
FALSE COLLISION WARNINGS AND FAILS TO ALERT TO ACTUAL POTENTIAL COLLISIONS. ALERTS AND REACTS TO NON-EXISTENT COLLISIONS CAUSING UNNECESSARY ANXIETY AND REACTIONS BY DRIVER. SPEEDS VARY FROM 35 MPH TO 60+. FAILURE TO REACT WAS ON HIGHWAY AT A SPEED IN EXCESS 55 MPH. OCCURS ON CITY AND HIGHWAY. MULTIPLE INCIDENTS PER MONTH,
Electrical system, Other or unspecified, Back over prevention, Feb 1, 2021
THE INFOTAINMENT SYSTEM IS NOT FUNCTIONING TO INCLUDE: BACK UP CAMERA, PHONE HANDS FREE, MAPS, RADIO, CLOCK, ETC. THE UNIT HAS BEEN INOPERABLE SINCE DECEMBER 2020.
Electrical system, Engine, Jan 17, 2021
I'VE TAKEN MY VEHICLE IN 4 TIMES NOW FOR ELECTRICAL ISSUES AND THE SENSORS RANDOMLY GOING OFF. TODAY WHILE DRIVING, I GOT A NOTIFICATION OF AN ENGINE SYSTEM PROBLEM AS WELL AS AN EMISSIONS FAILURE AND AWD FAILURE. I PURCHASED MY VEHICLE BRAND NEW FROM THE DEALERSHIP AND THIS WILL NOW BE THE 5TH TIME GOING IN FOR ELECTRICAL ISSUES AND NOW WHATEVER THIS ENGINE FAILURE IS. THE DEALERSHIP IS CLOSED RIGHT NOW SO I DO NOT HAVE A FULL DIAGNOSIS BUT THE WARNING ON THE SCREEN TELLS ME TO LIMIT DRIVING AND KEEP THE CAR OFF DUE TO POTENTIAL FIRE. THIS SHOULD ABSOLUTELY BE INVESTIGATED.
Electrical system, Other or unspecified, Dec 23, 2020
RANDOM POPPING NOISE, LIKE SOUND OF SMALL ROCKS HITTING WINDSCREEN. OCCASIONALLY THE DISPLAY WHERE SPEEDOMETER IS GOES OUT. AUDIO PROBLEMS WITH RANDOM VOLUME ISSUES. POPPING NOISE OCCURS WHETHER AUDIO SYSTEM IS ON OR OFF. NOTICE IT MORE WHILE IN MOTION AND GOING OVER BUMPY ROAD. BEEN TO DEALER 5 TIMES AND REPLACED WIRING, AMP, HEAD UNIT, AND STILL HAVE ISSUE.
Electrical system, Engine, Dec 16, 2020
PURCHASED MY 2020 PILOT ON 12/30/2019 IN FRESNO, CA. RECENTLY THIS MONTH DECEMBER 2020, I STARTED HEARING A CRACKING AND POPPING NOISE FROM THE SPEAKERS. THE POPPING NOISE HAPPENS WHETHER OR NOT MUSIC IS ON. I ALSO STARTED HEARING THIS WEIRD NOISE THAT ALMOST SOUNDED LIKE THERE WAS A COMPRESSOR IN MY VEHICLE. I DID SOME RESEARCH ON SEVERAL HONDA PILOT THREADS AND IT SEEMS TO BE THE AC COMPRESSOR AND THE SPEAKERS. APPARENTLY THE WIRING HARNESS NEEDS TO BE CHANGED. I'VE LOOKED OVER THE NHTSA WEBSITE AND SEEN MULTIPLE COMPLAINTS REGARDING THE SPEAKERS POPPING ISSUE. I HAVE NOT TAKEN MY VEHICLE TO THE DEALER YET, I DONT COMPLETELY TRUST DEALERSHIP SERVICE CENTERS AND THEY PREY ON CUSTOMERS AND OVER CHARGE AND MAKE YOU THINK THERE'S OTHER THINGS WRONG WITH THE VEHICLE. I LIKE TO DO MY RESEARCH PRIOR TO TAKING MY CARS TO ANY REPAIR SHOPS. I ALSO VIDEO AND VOICE RECORDED ALL THE WEIRD SOUNDS THAT THE PILOT IS MAKING. HONDA NEEDS TO FIX THIS, IF THIS IN FACT IS A WIRING ISSUE, THIS CAN POSSIBLY CAUSE A SHORT OUT THUS A SAFETY ISSUE. I WILL BE PRINTING OUT SEVERAL OF THESE COMPLAINTS AND SHOWING THEM TO THE DEALER BEFORE THEY TRY TO SWINDLE ME OUT OF AN EXCESS AMOUNT OF MONEY. ALTHOUGH SINCE IT HASN'T EVEN BEEN A YEAR MY VEHICLE SHOULD BE UNDER WARRANTY.
Electrical system, Other or unspecified, Dec 15, 2020
WHILE DRIVING WE NOTICED WHAT SOUNDED LIKE SMALL ROCKS HITTING THE WINDSHIELD. AS WE DROVE THE CAR MORE THE CRACKLING/POPPING NOISE GREW WITH FREQUENCY AND INTENSITY. NOW EVERY TIME WE DRIVE WE HEAR INTERMITTENT CRACKLING/POPPING NOISES. AT TIMES IT IS VERY LOUD AND CONSTANT. IT SOUNDS AS THOUGH THE WINDSHIELD IS CRACKING OR GOING TO CRACK. WHEN I PARK THE CAR AND TURN THE ENGINE OFF THE CRACKLING/POPPING NOISE IS STILL HEARD. I AM WORRIED THAT THIS PROBLEM WITH PROGRESS AND WE MAY GET INSTRUMENTATION BLACKOUTS LIKE OTHERS HAVE GOTTEN.
Electrical system, Dec 13, 2020
VEHICLE CRACKS AND POPS FROM SPEAKER SYSTEM. SOUNDS AS IF YOUR IN A HAIL STORM. RADIO / NAVIGATION SYSTEMS GOES BLANK AND BACK UP CAMERA GOES BLACK. HAVE HAD TO HONDA OF BRISTOL AND THEY HAVE 'FIXED/REPAIR' THE PROBLEMS. VEHICLE WORKS GREAT FOR A FEW MONTHS, THIS PAST TIME AFTER REPAIRS IT HAS ONLY LASTED ONE WEEK. I DO NOT FEEL AS THIS IS A SAFE VEHICLE FOR ME AND MY FAMILY . THE CRACKING POPPING SOUNDS , THE BLACKOUT OF THE PANELS AND NO BACKUP CAMERA IS A HAZARDOUS SITUATION . THIS HAPPENS WHEN THE CAR IS IN MOTION AND IT'S SCARY I HAVE READ THEIR IS A CIVIL SUITE AGAINST HONDA FOR THIS VEHICLE- HOW DOES ONE FIND OUT MORE INFORMATION ON THIS
Other or unspecified, Nov 22, 2020
THE DISPLAY AUDIO AND ENTERTAINMENT DISCONNECTS AND STAY OFF DURING RUNNING THE VEHICLE(IN MOTION ON ANY ROAD AND ANY SPEED), IT DOES NOT WORK AUDIO FOR DIRECTION MAP, RADIO, CD PLAYER. AND UNWANTED CRACKS SOUND ARE HEARD WHILE DRIVING THE VEHICLE WHICH IS DISTRACTING WHILE DRIVING THE VEHICLE. DEALER MENTIONED ISSUE SHOULD FIX WITH TWO RECALL REPAIRS, WHICH EVENTUALLY DID NOT FIXED. FOLLOWING BELOW RECALLS REPAIR BELOW DID NOT FIXED THE ISSUE. RECALL# 20-051, FRONT CONTROL BOX OTA SOFTWARE UPDATE. OP# 0105B3, .3 HRS, TEMP# A20051A RECALL# 20-047 GUAGE CONTROL MODULE SOFTWARE UPDATE OP# 7165A5, ODD TEMP# A20047A, PASS TEMP# A20047B, PILOT TEMP# A20047C. .5 FLAT RATE HRS
Service brakes, Nov 13, 2020
TL* THE CONTACT OWNS A 2020 HONDA PILOT. THE CONTACT STATED THAT WHILE APPLYING THE BRAKES, THERE WAS AN ABNORMAL POPPING SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO FRANK FLETCHER HONDA (2921 MOBERLY LN, BENTONVILLE, AR 72712) WHERE THE CONTACT WAS INFORMED THAT THE SOUND WAS NORMAL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,100.
Air bags, Nov 9, 2020, crash
UPON IMPACT, THE DRIVER'S AIRBAG DEPLOYED AND VEHICLE BEGAN SMOKING. THE VEHICLE SMELLED STRONGLY OF SMOKE. THE DRIVER SUFFERED BURNS FROM THE AIRBAG, THOUGH IT'S UNCLEAR IF THEY WERE CAUSED BY CHEMICAL OR FLAME.
Electrical system, Service brakes, Nov 3, 2020
2020 HONDA PILOT TOURING 1,156 MILES - 3 MONTHS OLD. VEHICLE BEGAN TO STALL WHEN PULLING INTO GARAGE AND APPLYING BREAKS. LOUD SOUNDS COMING THROUGH SPEAKERS AS IF YOU'RE DRIVING THROUGH HAIL. TUNER LOST, NETWORK CONNECTION FAILED, DASHBOARD BLACK. VEHICLE CAN ALSO APPLY BREAKS WHEN NO OTHER CAR IS AROUND. LATEST SYSTEM FAILURE CAR STALLED WHEN APPLYING BREAKS AT AN INTERSECTION. ALSO DRIVER PASSENGER MIRRORS INDEPENDENTLY MOVE WHILE DRIVING. SOFTWARE UPDATE TO CONTROL BOX AND GAUGE CONTROL MODULE WITHOUT FIX. NOW TIGHTENED WIRES BEHIND BLU-RAY PLAYER. SENSING/BREAK ISSUES ARE UNKNOWN TO HONDA AND HAVE NOT BEEN FIXED.
Electrical system, Other or unspecified, Nov 2, 2020
AFTER HAVING KNOWN RECALL ISSUE REPAIRED, ELECTRICAL/SOUND SYSTEM STILL CONTINUES WITH AGGRESSIVELY LOUD CRACKING AND POPPING NOISES. THE NOISES AT TIMES ARE OUT OF THE BLUE, CAUSING THE DRIVER AND PASSENGERS TO BE STARTLED. THE INSTRUMENT PANEL WILL FREEZE UP AND BLUE TOOTH/VOICE ACTIVATED FEATURES WILL STOP FUNCTIONING. THESE ISSUES OCCUR WHEN THE CAR IS MOVING OR STATIONARY. NO IMPROVEMENT AFTER THE RECALL REPROGRAMMING WAS COMPLETED DESPITE BEING TOLD BY THE SERVICE TECHNICIAN IT WOULD RESOLVE THE ISSUE.
Other or unspecified, Oct 29, 2020
MULTIPLE TIMES THIS VEHICLE INDICATES THAT MY CAR HAS CROSSED CENTER LINE WHEN IT HASN'T AND HAS ACTIVATED ONE OR MORE "SAFETY" FEATURES INCLUDING AN ALARM AND STEERING WHEEL SHAKER. TODAY MY VEHICLE ACTUALLY APPLIED THE BRAKES WHEN ANOTHER CAR WAS APPROACHING ME IN THE OPPOSITE LANE. I HAVE HAD CAR INTO DEALERSHIP 1 TIME FOR THESE ISSUES AND THEY SAID IT WAS FIXED.
Electrical system, Oct 24, 2020
I WAS DRIVING ON THE FREEWAY AND MY WHOLE INSTRUMENT PANEL WHERE MY SPEEDOMETER IS AND APPS ECT ARE TURNED BLACK WHERE I COULDN'T EVEN SEE HOW FAST I WAS GOING , BUT BEFORE THAT HAPPENED MY STEREO WAS CRACKLING AND CUTTING OUT AND THEN BLACKED OUT AS WELL AND THEN CAME BACK ON AGAIN. I HAVE IT RECORDED FOR MY RECORDS. THEN WHEN I WAS ON MY WAY HOME FROM WHAT THEY SAID AT THE DEALERSHIP WHICH WOULD FIX THE DASH WAS A RECALL ON THE VEHICLE BUT AS SOON AS I CAME IN MY CAR THERE WAS AN UPDATE ON THE DASH OF MY STEREO, WAS STILL CUTTING IN AND OUT AND I COULDN'T USE MY BLUETOOTH LIKE I SHOULD BE ABLE TO OR LISTEN TO MY RADIO THROUGH THE INTERNET OR JUST REGULAR FM RADIO. I ONLY HAVE 3800 MILES ON MY VEHICLE AND HAVE HAD MY VEHICLE FOR JUST SHY OF 5 MONTHS. IT'S RIDICULOUS TO SPEND 40K FOR A VEHICLE THAT DOESN'T EVEN WORK PROPERLY. ALSO BEFORE PURCHASING THE VEHICLE I ASKED THE SALESMAN AT TRACY HONDA WHO THEN ASKED HIS SALES MANAGER MY QUESTION IF THERE WERE STEREO PROBLEMS IN THE VEHICLE I WAS BUYING LIKE THE ONES I'VE BEEN READING ABOUT AND RESEARCHING AND THEY TOLD ME NO IT WAS A MODEL ABOVE MINE AND THEY HADN'T HEARD OF IT AT FIRST. I ALSO ASKED ABOUT THE DASH TURNING BLACK AND THEY RESPONDED WITH THE SAME THING. SO TECHNICALLY THEY SOLD ME A VEHICLE WITH A RECALL AND LIED ABOUT THE THINGS THAT WERE WRONG WITH THE VEHICLE BEFORE I EVEN BOUGHT IT. IT SHOULD HAVE BEEN SOLD TO ME AS A USED VEHICLE DUE TO THE RECALLS ALREADY ON THE VEHICLE BEFORE I PURCHASED. WHEN I TOOK MY PILOT IN FOR MY RECALL THE SERVICE GUY SAID THAT HIS 2019 CIVIC DOES THE SAME THING AND HE JUST LIVES WITH IT AND THAT'S KIND OF PATHETIC ESPECIALLY WHEN YOU ACTUALLY WORK AT A HONDA DEALERSHIP DO YOU STILL HAVE VEHICLES AND CAN'T EVEN HAVE A STEREO THAT WORKS IN A CAR SOMETHING SO BASIC.
Electrical system, Oct 22, 2020
FIRST MONTH I BOUGHT VEHICLE 10/2019 BEGAN HEARING LOUD CRACKING AND POPPING NOISE WHICH AT FIRST THOUGHT WAS WINDSHIELD. AS IT CONTINUED WE REALIZED WAS COMING THROUGH SPEAKERS. THEN ENTERTAINMENT SYSTEM BEGAN TO SHUT DOWN AND RESET WITH VARIOUS MESSAGES. MAINLY "NETWORK COMMUNICATION LOST". OTHER MESSAGES AS RADIO NOT AVAILABLE WOULD ALSO COME UP. SCREEN WOULD GO BLACK. THEN SPEEDOMETER / TACHOMETER DATA SCREEN WOULD GO BLACK AND REBOOT. TOOK TO DEALER WAS TOLD LOOSE WIRES FROM DVD SYSTEM. THEY 'REPAIRED'. WITHIN TWO MONTHS ALL THE SAME PROBLEMS AND MORE BEGAN AGAIN. REAR VIEW CAMERA WOULD NOT COME ON. OR IT WOULD COME ON WHILE DRIVING FORWARD DOWN THE ROAD. SYSTEM WOULD REBOOT AND GO BLACK SEVERAL TIMES PER DAY. TOOK BACK TO DEALER. THEY WERE NOW AWARE OF PROBLEM IN OTHER VEHICLES. TOLD ME NEEDED NEW WIRING HARNESS. THEY KEPT CAR FOR A WEEK AND REPLACED WIRE HARNESS. VEHICLE WAS FINE FOR ABOUT TWO MONTHS THEN PROBLEMS ALL CAME BACK. SCREENS ALL WENT BLACK REPEATEDLY WHILE DRIVING, OR STATIONARY. IT DIDN'T MATTER CONDITIONS BUT ALL ELECTRONIC SYSTEMS WOULD CONTINUOUSLY SHUT DOWN AND REBOOT. A COUPLE WEEKS AGO EVERYTHING WENT BLACK AND HAS REMAINED OFF. VEHICLE IS NOW BACK AT DEALER FOR THE THIRD TIME TO TRY AND FIX PROBLEMS. THEY TOLD ME THERE ARE RECALLS FOR THE BACK UP CAMERA AND SPEEDOMETER PORTION. AND TRIED TO TELL ME THERE MUST BE A LINK IN THE WIRES SOMEWHERE THAT THEY NEED TO LOCATE. OBVIOUSLY HONDA MUST BE AWARE OF THIS PROBLEM AS THERE ARE HUNDREDS OF POSTS ONLINE ABOUT THE IDENTICAL PROBLEMS IN OTHER 2020 HONDA PILOTS. IT IS NOT SAFE TO DRIVE THE VEHICLE WITHOUT ANY SPEEDOMETER OR INFORMATION SYSTEMS FUNCTIONING.
Other or unspecified, Oct 14, 2020
HAD AN IMPACT CRACK (SUPPOSEDLY) ON THE WINDSHIELD. THERE WAS NO INDENTION. THE OUTSIDE OF THE WINDSHIELD WAS PERFECTLY SMOOTH BUT YOU COULD SEE IT. REPAIRED BY SAFELITE. A WEEK LATER HAPPENED AGAIN. LARGE CRACK, SAME SIDE. SAFELITE FOUND A "CHIP" THE SIZE OF A PENCIL TIP NEAR THE EDGE OF THE WINDSHIELD THAT THEY SAID CAUSED THE WINDOW TO CRACK. THEY STATED THAT THESE WINDSHIELDS ARE NOW QUITE FRAGILE BECAUSE OF THE THINGS PLACED INSIDE OF THEM AND IT COULD EASILY HAPPEN AGAIN. HAPPENED ON A CITY STREET, I IMAGINE, BECAUSE WE ONLY DROVE TO A DOCTOR'S APPOINTMENT. DIDN'T SEE IT UNTIL THE NEXT MORNING. SO, IT CRACKED LATER, NOT WHEN WE WERE DRIVING THE CAR. THE CRACK NOW IS NOW ABOUT 18 INCHES LONG JUST SITTING IN THE DRIVEWAY. THIS "CHIP" IS THE SIZE OF THE POINT OF A PENCIL TIP. THIS SECOND PROBLEM IS ON THE SAME SIDE (PASSENGER SIDE) OF THE CAR AS THE FIRST ONE. THE FIRST ONE ALSO WAS PERFECTLY SMOOTH ON THE OUTSIDE OF THE GLASS.....WHICH WAS STRANGE BECAUSE IF A ROCK HAD HIT IT I WOULD THINK IT WOULD HAVE CHIPPED THE GLASS ON THE OUTSIDE. NO CHIP INSIDE OR OUTSIDE.