2013 Hyundai Santa FE
Problems, recalls and owner-reported issues
Engine is the leading concern among 605 owner complaints filed for this model year. This is the 3rd highest complaint count among 25 Santa FE model years with reports.
Of the 2013 reports, 14 involved a crash and 41 involved a fire. 13 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/modulePark outsideSep 22, 2023
Hyundai Motor America (Hyundai) is recalling certain 2011-2015 Elantra, Genesis Coupe, Sonata Hybrid, 2012-2015 Accent, Azera, Veloster, 2013-2015 Elantra Coupe, Santa Fe, 2014-2015 Equus, 2010-2012 Veracruz, 2010-2013 Tucson, 2015 Tucson Fuel Cell, and 2013 Santa Fe Sport vehicles. The Anti-Lock Brake System (ABS) module may leak brake fluid internally and cause an electrical short, which can result in an engine compartment fire while parked or driving.
An engine compartment fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the ABS fuse, free of charge. Owner notification letters were mailed April 10, 2024 through October 11, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 251.
Campaign 23V651000 on NHTSA.gov
Latches/locks/linkages, hood, latchJun 5, 2017
Hyundai Motor America (Hyundai) is recalling certain 2013-2017 Santa Fe and Santa Fe Sport vehicles. In the affected vehicles, the secondary hood latch actuating cable may corrode and bind, causing the secondary hood latch to remain in the unlatched position when the hood is closed.
If the hood is not securely closed or the primary latch is inadvertently released and the secondary latch is not engaged, the hood could unexpectedly open while driving, increasing the risk of a vehicle crash.
Hyundai will notify owners, and dealers will replace the secondary latch cable, free of charge. The recall began on August 4, 2017. Owner's may contact Hyundai customer service at 1-855-671-3059. Hyundai's number for the recall is 163.
Campaign 17V358000 on NHTSA.gov
Power train, axle assembly, axle shaftAug 12, 2013
Hyundai is recalling certain model year 2013 front wheel drive Santa Fe Sport vehicles manufactured July 13, 2012, through March 12, 2013; and equipped with 2.4 liter engines. Due to a manufacturing issue, the right front axle shaft may fracture.
A fractured front axle may result in a loss of power to the wheels. Additionally, if the vehicle is parked without the parking brake applied, it may roll away. Either condition increases the risk of a crash.
Hyundai will notify owners, and dealers will replace the front axle shaft assembly, free of charge. The recall began on September 19, 2013. Owners may contact Hyundai Custom Care Center at 1-800-633-5151. Hyundai's recall number is 112.
Campaign 13V355000 on NHTSA.gov
Representative owner complaints
605 reports, newest first.
Engine, Jul 23, 2014
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED. THE DEALER STATED THAT THE ENGINE LOCKED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 18,000.
Fuel system, Gasoline, Jul 22, 2014
THE VEHICLE HAS NEVER DISPLAYED CORRECT MPG. THE DIGITAL READ OUT THAT "TELLS" YOU YOUR AVERAGE MILEAGE IS ALWAYS 2 OR 3 MILES OFF THE ACTUAL MPG. I RESET ALL THE SETTINGS EVERY FUEL UP. IT 'TELLS" ME I'M AVERAGING 21 MPG, BUT WHEN I CHECK IT MULTIPLE TIMES IT'S ACTUALLY 18MPG. THE VEHICLE IS SUPPOSED TO GE 21/29 AND I NOW HAVE 15,000 MILES ON THE CAR AND I'VE NEVER GOTTEN MORE THAN 19 IN TOWN OR ABOUT 27 ON THE ROAD AND THOSE ARE FEW AND FAR BETWEEN. YET, THE GAGE IS ALWAYS INACCURATE BY 2 TO 3 MPG. I FEEL THAT IS VERY DECEIVING. IF YOU DIDN'T CHECK IT YOURSELF, YOU WOULD THINK IT'S GETTING THE GAS MILEAGE IT'S SUPPOSED TO, BUT THE READOUTS ARE WRONG. I DON'T KNOW IF IT'S DELIBERATE OR A CALIBRATION ISSUE. I TOOK IT TO THE DEALER, BUT THEY CLAIM EVERYTHING IS FINE. IF I'M SUPPOSED TO FILE THIS COMPLAINT WITH ANOTHER AGENCY, PLEASE LET ME KNOW. *TR
Seats, Jul 22, 2014
DRIVER'S SEAT WAS TILTING/ROCKING. THEN I REALIZED THE WHOLE UNDERCARRIAGE OF THE DRIVERS SEAT HAD COME APART. I HAD NOTICED A FEW DAYS BEFORE THAT THE SEAT SEEMED TO ROCK A LITTLE GETTING IN AND OUT OF THE CAR, BUT I JUST ASSUMED IT WAS THE GIVE OF THE LEATHER SEATS UPON ENTERING AND EXITING THE CAR. *TR
Power train, Jun 23, 2014
WHEN TAKING OFF FROM STOP OR TRAFFIC SIGNAL, MAKING LEFT TURN, VEHICLE REAR END ( SOUNDS LIKE REAR END OR AWD) MAKES THUMPING, SLIPPING, BUMPING NOISE WHICH CAN BE FELT THROUGH OUT VEHICLE. FIRST NOTICED ABOUT 3000 MILES. THOUGHT IT MAY BE A NORMAL CONDITION FOR AN AWD VEHICLE, BUT THE CONDITION HAS PROGRESSIVELY GOTTEN WORSE! TAKEN TO DEALER 2 TIME NOW, THEY STATE THEY CAN NOT FIND ANY PROBLEM, THEY REPLACED THE TRANS FLUID, THE REAR DIFF FLUID, BUT IT IS STILL GETTING WORSE! SERVICE MANAGER WENT FOR RIDE WITH ME AFTER STATING HE COULD NOT FEEL THE CONDITION ON VEHICLE, BUT HE ONLY DROVE VEHICLE IN PARKING LOT OF DEALERSHIP. I TOLD HIM IT HAPPENS WHEN TURNING AT LIGHTS OR STOP SIGNS...HE WAS DRIVING STRAIGHT. ON OUR TEST DRIVE TOGETHER, HE DEFINITELY FELT WHAT I WAS TALKING ABOUT, ASKED HIS SHOP FOREMAN TO GET IN VEHICLE WITH US, HE FELT THE CONDITION AS WELL, BUT SAID HE DID NOT KNOW WHAT IT COULD BE. THEY KEPT VEHICLE FOR 2 DAYS, REPLACED TRANSMISSION FLUID, READ DIFFERENTIAL FLUID AND A FEW OTHER ITEMS, GAVE VEHICLE BACK, AND ASKED ME TO SEE IF DOING THIS HELPED RECTIFY THE PROBLEM.....IT HAS NOT, CONTACTED HYUNDAI, GOT A CLAIM #, AND WAS TOLD TO TAKE VEHICLE TO ANOTHER DEALERSHIP TO HAVE THEM LOOK AT VEHICLE.... VEHICLE CURRENTLY HAS 9000 MILES AND JUST TURNED 1 YEAR OLD SINCE NEW. WE BOUGHT THIS SANTA FE TO REPLACE A 2008 THAT HAD SIMILAR TRANS/AWD ISSUES, THAT LEFT US STRANDED 3 TIMES ON THE SIDE OF I-95 (TRANS & AWD BLEW UP ON US DRIVING TO FLORIDA KEYS ON I-95 AT 70 MPH) IN FALL OF 2012.....AFTER DEALER IN JACKSONVILLE ATTEMPTED REPAIRS FROM FIRST BREAKDOWN. UNFORTUNATELY, FLORIDA DOES NOT SELL AWD VEHICLES, AND APPARENTLY THEY DO NOT KNOW HOW TO FIX THESE THINGS. *TR
Steering, Jun 15, 2014
CAR WAS PURCHASED, BRAND NEW, A YEAR AGO OR SO. IT WAS RECALLED, AMONG 20300 VEHICLES IN THE USA. I TOOK IT TO THE DEALER (HENDERSON HYANDAI SUPERSTORE (702-565-1500) THREE CONSECUTIVE TIMES, OVER THE LAST 12 MONTHS. THEY ARE STILL REFUSING TO ADDRESS THIS VERY DANGEROUS PROBLEM. I AM THE FATHER OF TWO INFANTS, 3 AND 1 YEAR-OLD. I CANNOT DRIVE THIS DEFECTIVE VEHICLE, ENDANGERING THEREBY MY LIFE, MY WIFE'S, AND MY TWO BABIES. THEREFORE, I REQUEST A REFUND OF SOME $13,000 ALREADY PUT INTO THIS INNATELY DEFECTIVE VEHICLE. I ASK RESPECTFULLY THAT YOU ASSIST ME, ASAP. THANK YOU VERY MUCH! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS
Steering, Jun 12, 2014
CAR WANDERS FROM LEFT TO RIGHT, CONSTANTLY HAVING TO CORRECT STEERING. *TR
Suspension, Electrical system, Air bags, Structure, Jun 7, 2014, crash
PASSED OUT WHILE DRIVING. STRUCK THE REAR PASSENGER SIDE OF ANOTHER CAR WITH THE FRONT DRIVERS SIDE OF SANTA FE. AIRBAGS DID NOT DEPLOY. SANTA FE WAS TOTALED. I SUFFERED A BROKEN NECK IN TWO PLACES AND DISLODGED TWO CERVICAL DISC. NOW HAVING TO GO FOR SURGERY TO REPAIR DISC DAMAGE. HOPEFULLY I WILL REGAIN USE OF LEFT HAND DO TO NERVE DAMAGE. *TR
Power train, May 22, 2014
MY FATHER RECEIVED A RECALL LETTER 9/23/13 FROM HYUNDAI ON HIS NEW 2013 SANTA FE SPORT REGARDING THE RIGHT FRONT AXLE SHAFT AND THAT IT COULD FRACTURE. CAMP112. HE CALLED HIS DEALER ON 9/24/13 TO SCHEDULE THE REPLACEMENT WORK. THEY WERE OUT OF THE PART. HE FOLLOWED UP AGAIN 10/17/13. MY FATHER GOT ILL AFTER THE HOLIDAYS. I FOUND THE RECALL PAPERWORK AND TRIED TO SCHEDULE THE REPAIR, IN MARCH 2014. THEY STILL DID NOT HAVE THE PART. MY MOM CALLED AGAIN IN APRIL. THEY STILL DO NOT HAVE THE PART. MY MOM OPENED A CASE NUMBER WITH HUYNDAI AT THAT TIME. I HAVE JUST CALLED TO SCHEDULE THE REPAIR AND THEY STILL DO NOT HAVE A PART. THEY SAY IT IS A NATIONAL BACK ORDER. MY COMPLAINT IS HOW CAN SOMETHING THAT IS RECALLED WITH A SIGNIFICANT SAFETY ISSUE ASSOCIATED WITH IT, BE ALLOWED TO CONTINUE WITH NO REPLACEMENT PART FOR 8+ MONTHS? THIS IS NOT A WINDOW THAT WILL NOT ROLL DOWN. BASED ON THE INFORMATION I CAN FIND THERE ARE 20,000 VEHICLES THAT HAVE THIS ISSUE AND IN 8 MONTHS THEY CAN'T SEEM TO SUPPLY ADEQUATE REPLACEMENT PARTS. WHILE THE RECALL HAS NOT INDICATED ANY DEATHS, I AM CONCERNED BECAUSE OF HOW THE ISSUE IS EXPLAINED. IT OCCURS SUDDENLY, AND THE DRIVER WILL LOSE ABILITY TO STEER. MY MOTHER IS NOT SOMEONE, WHO WHILE DRIVING ON THE HIGHWAY WILL BE ABLE TO CONTROL THIS CAR IF THIS OCCURS. I WOULD BE HAPPY IF THIS WOULD JUST GET TAKEN CARE OF BUT THE SERVICE MANAGER AT RED HOAGLAND AND THE CASE WORKER AT HYUNDAI JUST SAY SORRY BUT THERE IS NOTHING THEY CAN DO. AT THIS POINT MY MOM DOESN'T FEEL LIKE SHE CAN DRIVE THE CAR ANY DISTANCE FOR FEAR THAT THIS ISSUE WILL ARISE. IS HYUNDAI NOT ACCOUNTABLE TO GET THESE PARTS AND KEEP THEIR CUSTOMERS INFORMED AND SAFE. 8 MONTHS OF BACK ORDER IS NOT ACCEPTABLE. WHAT WILL IT TAKE FOR THIS ISSUE TO BE ADDRESSED? *TR
Electrical system, Equipment, May 21, 2014
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE AIR CONDITIONER WAS ACTIVATED AND FAILED UNEXPECTEDLY. THE VEHICLE WAS TAKEN TO A DEALER ON NUMEROUS OCCASIONS, WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Engine, May 17, 2014
WE WERE ON THE INTERSTATE WHEN TRAFFIC HAD STOPPED WE WERE STOPPED ABOUT 5 MINUTES AND WHEN WE WENT TO GO THE ENGINE QUIT RIGHT AFTER WE GAVE THE VEHICLE THE GAS, NONE OF THE ENGINE LIGHTS CAME ON. WE RESTARTED THE CAR AND GAVE IT THE GAS AND IT QUIT AGAIN STILL NO ENGINE LIGHTS CAME ON.WE WAITED A FEW MINUTES AND RESTARTED THE CAR AND GOT OFF THE INTERSTATE AND DROVE ON A SIDE ROAD TO SEE IF THE COMPUTER WOULD RESET ITSELF.WE HAD NO PROBLEM AFTER THAT.WE THEN TOOK IT INTO THE DEALER AND THEY WENT THROUGH THE VEHICLE AND COULDN'T FIND ANYTHING WRONG.I ASKED THE DEALER IF THIS COULD HAPPEN WHEN WE WERE GOING 65MPH AND HAVE THE ENGINE QUIT AND HE SAID YES.IF WERE ON THE INTERSTATE AND GOING 65-70MPH AND THE ENGINE QUITS WE COULD BE KILLED BY A TRUCK HITTING US.THIS IS OUR 3RD SANTA FE BUT WERE ARE TERRIFIED OF DRIVING THIS VEHICLE ESPECIALLY WITH THE GRAND KIDS.I DID CALL HYUNDAI CUSTOMER SERVICE AND WAS TREATED LIKE I WAS AN IDIOT HE WAS ONE OF THE WORST PERSON I HAVE EVER TALKED TO IN CUSTOMER SERVICE.THE REASON I'M SENDING THIS TO YOU SOMEONE IS GOING TO GET KILLED BECAUSE OF THIS. *JS
Electrical system, Engine, Apr 14, 2014
EST FEB 11, 2014. DRIVING ON THE PA TURNPIKE AND NEXT THING I KNOW THE ENGINE QUIT. TRIED PUTTING CAR IN NEUTRAL AND RESTART BUT IT WOULDN'T. WAS ABLE TO PULL ACROSS 5 LANES OF TURNPIKE TRAFFIC TO SIDE - PUT IN PARK AND RESTARTED. *JS 13 APRIL, 2014. IN PARKING LOT WITH MOTOR RUNNING. ACCIDENTALLY HIT BASE OF KEY CHAIN AND CAR SHUT OFF. KEY STILL IN AND ON THE POSITION OF STARTED MODE - LIKE I HADN'T TURN IT OFF. REPORTED 2X TO LIMERICK HYUNDAI IN PENNSYLVANIA. THEIR SUGGESTION IS TO TAKE OFF HOUSE KEYS, SMALL CARABINEER AND JUST USE CAR KEY ONLY AND ALONE. I NOTED THAT THERE WAS PLAY IN THE KEY WHEN IN THE IGNITION AND ASKED IF THERE MIGHT BE A LOSE WIRE OR IF I SHOULD REPLACE THE IGNITION KEY LOCK. THEY DIDN'T RECOMMEND IT. WONDERED IF TAKING THE KEY IN AND OUT COULDN'T HAVE TRIGGERED A PROBLEM.
Engine, Apr 1, 2014
TOOK 2013 SANTA FE SPORT 2.0T AWD IN FOR ROUTINE APPOINTMENT AT LOCAL HYUNDAI DEALER TO HAVE WARRANTY SERVICE ON FUEL FILLER DOOR (WHICH WAS NOT OPERATING DUE TO FAILURE TO RE-CONNECT SOLENOID DURING PRIOR RECALL - BEFORE DELIVERY - FOR DOOR LOCKS) AND ALSO TO CHECK ON "TAPPET NOISE" IN ENGINE. CONFIRMED THESE WOULD BE WARRANTY ITEMS BEFORE LEAVING. STUNNED TO RECEIVE CALL LATER THAT AFTERNOON INFORMING ME THAT METAL WAS FOUND IN ENGINE OIL AND HYUNDAI WOULD REPLACE ENGINE, AND WANTED OLD ENGINE FOR INSPECTION. APPROXIMATELY 1,000 MILES ON ODOMETER. VEHICLE WAS OPERATING NORMALLY. TAPPET NOISE TYPICALLY SUBSIDED AFTER "COLD" (I.E. GARAGED) START-UPS. EXPERIENCED ONE ENGINE "BACKFIRE" AT LOW SPEED ON SERVICE ROAD JUST AFTER LEAVING DEALER LOT ..... DAY OF PURCHASE. ALSO EXPERIENCED SOME VERY MINOR HESITATION / STUMBLE ON OCCASION WHEN ACCELERATING AFTER FULL STOP. OTHERWISE ENGINE PERFORMING NORMALLY AT CITY AND HIGHWAY SPEEDS. NOW SUSPECT THAT "TAPPET NOISE" MIGHT HAVE BEEN PISTON SLAP! NOISE WAS WORST AFTER RELEASING GAS PEDAL AT ABOUT 1,000 RPM, WITH RPM FALLING. SOUNDED LIKE AN OLD FARM TRACTOR. DEALER SAYS THEY JUST FINISHED REPLACING ENGINE ON ANOTHER 2013 SANTA FE TODAY. LOUSY FEELING TO HAVE LEMON LAW AS THE ONLY SAFETY NET AFTER TRADING IN A PERFECTLY GOOD 4WD TRUCK, AND THEN PAY THOUSANDS MORE! *TR
Power train, Mar 31, 2014
MY 1 YEAR OLD HYUNDAI SANTA FE STARTED MAKING FAINT KNOCKING SOUND COMING FROM THE FRONT END OF THE VEHICLE ABOUT 6 MONTHS AGO, WHICH HAS NOW BECOME MORE NOTICEABLE AND PERSISTENT WHEN CORNERING AT SLOW SPEEDS (PARKING LOTS AND WINDING ROADS), OR GOING OVER A DIP IN THE ROAD AT HIGHER SPEEDS. IT SOUNDS LIKE A SINGLE CLUNK WITH SLIGHT FEEDBACK IN THE STEERING WHEEL, WHEN TURNING THE STEERING WHEEL, AND I HAVE RECENTLY DISCOVERED THAT RIGHT FRONT AXLE CAN BE MOVED SIDE TO SIDE BY HAND WITH WHEELS ON THE GROUND WHICH ALSO PRODUCES KNOCKING SOUND. CAR TAKEN TO TWO DIFFERENT DEALERSHIP ON THREE SEPARATE OCCASIONS, BUT EACH TIME UNABLE TO LOCATE THE SOURCE OF THE PROBLEM EVEN AFTER DUPLICATING THE KNOCKING FOR TECHNICIANS. VEHICLE LOOKED OVER EACH TIME WITH FRONT SUSPENSION AND STEERING FOUND TO BE IN GOOD CONDITION WITH NO APPARENT DAMAGE, AND TIGHTENING BOTH FRONT AXLE BOLTS, BUT THE KNOCKING STILL PERSISTS. DEALERSHIP ADVISORS AND MECHANICS ARE ALWAYS VERY HELPFUL, AND ASSURED ME THAT VEHICLE IS SAFE TO DRIVE AND AXLE SIDE TO SIDE MOVEMENT IS NORMAL, BUT SINCE KNOCKING IS BECOMING VERY APPARENT EVEN WHEN CORNERING ON LEVEL ROADS, I AM VERY CONCERNED ABOUT VEHICLE SAFETY. I HAVE DRIVEN NUMBER OF DIFFERENT VEHICLES AND HAVE NEVER EXPERIENCED ISSUE LIKE THIS, WHICH MAKES ME FEEL UNEASY WHEN DRIVING THE VEHICLE IN FEAR THAT SOMETHING MAY GO TERRIBLY WRONG, AND AT THIS POINT I AM SIMPLY NOT SURE WHICH ACTION TO TAKE. *TR
Seats, Mar 28, 2014
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE FRONT DRIVER'S SEAT TRACK BECAME DISCONNECTED FROM THE BODY OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TRACK ASSEMBLY WAS REPLACED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Steering, Suspension, Mar 18, 2014
OWN A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE DRIFTED FROM LEFT TO RIGHT. THE CONTACT INDICATED THAT WHEN DRIVING THE VEHICLE AT HIGHWAY SPEEDS, IT WAS VERY DIFFICULT TO KEEP VEHICLE IN A STRAIGHT LINE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE THE ALIGNMENT WAS ADJUSTED AND THE TIRES WERE CHECKED BUT THE DEFECT PERSISTED. THE OWNERWAS NOT INFORMED OF THE DEFECT. CONSUMERS REPORT MAGAZINE REPORTS THIS PROBLEM. *TR
Seats, Mar 10, 2014
PASSENGER SIDE BACK SEAT SQUEAKS VERY BADLY WHEN DRIVING ON A ROAD THAT ISN'T COMPLETELY SMOOTH. I HAVE TAKEN IT ONCE TO THE DEALERSHIP AND THEY CLAIM TO HAVE FIXED IT, BUT THE SOUND PERSISTED. I HAD TO DROP THE CAR OFF AGAIN TONIGHT FOR THE SECOND TIME. THAT IS MY NUMBER ONE COMPLAINT. THE OTHER COMPLAINT IS THAT THE WHOLE DASH BOARD CREAKS WHEN I'M DRIVING. I DON'T KNOW IF IT'S BECAUSE IT'S COLD OUTSIDE RIGHT NOW, OR WHAT IS CAUSING THE CREAKING. *TR
Fuel system, Gasoline, Mar 8, 2014
PURCHASED CAR 7/2013. BROUGHT CAR TO LESTER GLENN HYUNDAI AT TOMS RIVER NJ FOR SERVICE ON 3/5/2013. THEY HAD VEHICLE FOR 3 DAYS WHICH INCLUDED OTHER REPAIRS. IN THE PAST 3 MONTHS, THE DIGITAL READOUT THAT SHOWS REMAINING MILES TO FUEL CAPACITY IS NOT ACCURATE OR CLOSE TO IT IN COMPARISON TO OTHER FUEL GAUGE THAT SHOWS FUEL IN TANK. THE GAUGE READS ONLY 250 TO 270 MILES DISTANCE WHEN I REFUELED MY CAR TO THE BRIM. DEALER SAID IT SHOWS THIS READING BECAUSE OF MY DRIVING HABITS. I'M THE ONLY DRIVER AND TREAT THIS CARD WITH KID GLOVES AND DO NOT DRIVE FAST OR SUDDEN STOPS (64 AGE). IF YOU DIVIDE THE FUEL CAPACITY IN THE TANK 19 GALLONS BY 270 MILES GIVES YOU 14.2 MILES. THE GAUGE ON MY DASHBOARD FOR AVERAGE MILES PER/GALLON IS 23 MILES. IF YOU CALCULATE 23 MILES BY 19 GALLONS RESULTS SHOW 437 MILES. I CALLED CORPORATE HYUNDAI YESTERDAY CASE # 6456349 AND THEY COULDN'T HELP ME OR EXPLAIN THE REASONING BEHIND THE PROBLEM OTHER THAN MY DRIVER HABITS. EITHER THE GAUGES ARE DEFECTIVE OR WORSE THE MILEAGE REPORTED TO EPA/DOT IS FALSE AND NOT 18 CITY AND 24 HIGHWAY MILES AS SHOWN ON WINDOW STICKER DESCRIPTION WHEN I PURCHASED THE CAR. PLEASE HELP ME BECAUSE HYUNDAI WILL NOT RESPOND TO MY CONCERNS AND FACTUAL COMPLAINTS. THE SERVICE REPRESENTATIVE GAVE ME A BLANK LOOK WHEN THEY RETURN THE CAR TO ME WHEN I SHOWED THEM THE GAUGE AFTER SERVICING. COULD NOT EXPLAIN AND RECOMMEND RESOLUTION! WHEN EXITING THE DEALER, I RAN INTO ANOTHER PERSON WITH SIMILAR COMPLAINT ABOUT FUEL GAUGES GIVING CONFLICTING INFORMATION. PLEASE HELP ME BECAUSE HYUNDAI DOESN'T LISTEN TO LITTLE GUY CONSUMER. THANK YOU IN ADVANCE FOR YOUR HELP AND ASSISTANCE. *TR
Steering, Mar 7, 2014
WHILE DRIVING AT ANY SPEED APPROACHING 50 MPH OR MORE THE ELECTRONICALLY CONTROLLED POWER STEERING DEVIATES FROM STRAIGHT AHEAD ON IT'S OWN ACCORD. THE DRIVER MUST MAKE CONSTANT STEERING INPUTS TO REMAIN IN THE LANE. THIS AT LEAST VERY ANNOYING AND IN A NARROW LANE IT IS DANGEROUS AND FATIGUING! *TR
Steering, Mar 7, 2014
AFTER DRIVING THIS NEW CAR FOR A FEW WEEKS I NOTICED THAT KEEPING THE CAR IN A STRAIGHT LINE AT HIGHWAY SPEEDS WAS DIFFICULT.CALLED DEALER AND BROUGHT IN FOR INSPECTION.THEY SAID THAT STEERING WAS NORMAL AT THIS TIME.FILED A COMPLAINT WITH HYUNDAI CUSTOMER SERVICE.THIS CAR HAS BEEN BACK TO THE DEALER 12 TIMES FOR THE STEERING COMPLAINT.THE DEALER HAS DONE 2 ALIGNMENTS,3 WHEEL BALANCES,SEVERAL ROAD TESTS INCLUDING A 101 MILE TEST BY THE HYUNDAI FIELD SERVICE ENGINEER.COMPUTER UPDATES AND DRIVING OTHER NEW SANTA FE'S FOR COMPARISON. IT WAS SUGGESTED BY THE SERVICE MANAGER THAT WE REPLACE THE TIRES WITH ANOTHER BRAND AT 4,346 MILES. SINCE THE NEW TIRES WHERE INSTALLED I CAN KEEP THE CAR GOING IN A STRAIGHT LINE AT 75MPH.THE STEERING IS STILL QUITE SENSITIVE BUT THE WANDERING HAS IMPROVED.THE DEALER DID NOT GIVE UP ON CORRECTING THE PROBLEM AND I WILL KEEP IN CONTACT WITH THEM. *TR
Steering, Mar 4, 2014
AS FIRST-TIME OWNER OF A HYUNDAI VEHICLE (2013 SANTA FE SPORT 2.0), I AM DEEPLY TROUBLED AND DISAPPOINTED BY MY OWNERSHIP EXPERIENCE. MY MAIN COMPLAINT CONSISTS OF OPERATING A VERY UNSTABLE VEHICLE AT HIGHWAY SPEEDS. IT WANDERS, SURGES, AND GENERALLY HAS A MIND OF ITS OWN. I CONSTANTLY FIND MYSELF TRYING TO IDENTIFY THE BLASTS OF WIND THAT JOSTLES MY VEHICLE FROM SIDE-TO-SIDE, ONLY TO REALIZE IT'S A PERFECTLY STILL DAY. DRIVING PAST OTHER VEHICLES OR HAVING OTHER VEHICLES PASS ME CAUSES INSTABILITY AND IS A CHALLENGE TO KEEP IN THE LANE. IN SUPPORT OF THE STEERING ISSUE, IT IS NON-LINEAR, UNPREDICTABLE, AND FEELS DISCONNECTED FROM THE FRONT WHEELS. ADDITIONALLY, WITHOUT THE STEERING WHEEL BEING ROTATED, THE VEHICLE WILL MAKE COURSE CORRECTIONS THAT ARE UNEXPECTED, INCONSISTENT WITH STEERING ANGLE, AND FEEL UNSAFE ON ALL ROAD SURFACES. MY PURCHASING DEALERSHIP TRIED TO BLAME THE STEERING ISSUE DUE TO THE FACT THAT THE ROADS ARE NOT 100% LEVEL, FLAT, SMOOTH, ETC. I HAVE BEEN DRIVING MANY DIFFERENT CARS FOR OVER 30 YEARS AND THIS IS THE FIRST TIME I HAVE EVER OWNED A VEHICLE THAT FEELS UNSAFE IN ALL DRIVING CONDITIONS - AS IF IT WERE ON ICE! IT IS VERY TIRING TO DRIVE THIS VEHICLE ON LONG TRIPS AS IT DEMANDS CONSTANT CORRECTIONS TO KEEP THE VEHICLE IN THE LANE. ON STRAIGHT, LEVEL ROADS, THE VEHICLE WANDERS TO THE LEFT OR RIGHT. HIGHER SPEEDS MAKE THE PROBLEM WORSE. I HAVE TAKEN MY 2013 SANTA FE SPORT TO BE FIXED ON MORE THAN 4 OCCASIONS AND NO REALIGNMENT, SOFTWARE UPDATE, TIRE INFLATION ADJUSTMENT OR RELATED ATTEMPTS HAVE BEEN SUCCESSFUL IN CORRECTING THE STEERING/HANDLING PROBLEMS OF MY VEHICLE.
Power train, Feb 21, 2014
CAR SEEMED TO BUCK WHILE DRIVING IN LOW GEAR. TOOK IT TO DEALER AND THEY REPLACED THE DIFFERENTIAL. 4 DAYS LATER THE SYMPTOMS HAVE REAPPEARED. CONCERNED ABOUT RECALLS AND BAD TRANSMISSION. CAR PURCHASED AUG 19, 2013. *TR
Fuel system, Gasoline, Feb 20, 2014
FUEL TANK SHUTS GAS PUMP OFF 3/4 FULL. CAN NOT FILL UP GAS TANK. PURCHASED SUV NEW IN DEC 2012, HAD THIS ISSUE FROM FIRST FILL UP. WENT TO DEALER SERVICE ONCE AND THEY TOLD ME EVERYTHING WAS WORKING FINE. IT IS CURRENTLY 20 FEB 2013, SINCE MY DRIVER SIDE BLINKER DOESN'T WORK (NOT THE BULB) I HAD TO TAKE BACK IN FOR SERVICE. I HAD THEM LOOK AT THE FUEL TANK ISSUE AGAIN. THEY ARE NOW SEEING THE PROBLEM AND ARE REPLACING THE FUEL TANK. I AM WRITING THIS BECAUSE I SAW THERE WERE OTHER PEOPLE OUT THERE WITH THE SAME ISSUE AND WANTED IT RECORDED IN HOPES THAT HYUNDAI WILL DO A RECALL. *TR
Fuel system, Gasoline, Engine, Feb 17, 2014
VEHICLE STALLS IN TRAFFIC.NO WARNING SIGNS. *TR
Fuel/propulsion system, Feb 11, 2014
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE FUEL GAUGE FAILED WITHOUT WARNING. THE FAILURE WOULD RECUR WHENEVER THE CONTACT REFUELED THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER MULTIPLE TIMES AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.
Visibility/wiper, Feb 9, 2014
JUST HAD MY WINDSHIELD REPLACED 2 WEEKS AGO BECAUSE OF A CRACK ON THE BASE OF THE WINDSHIELD. I REMOTE STARTED MY CAR WHEN I WAS LEAVING WORK ON A SNOWY NIGHT AND WHEN I GOT TO THE CAR AND WIPED THE SNOW OF THE WINDSHIELD I NOTICED A CRACK COMING FROM THE BASE OF IT! NO IMPACT MARKS AT ALL. SO THE NEXT MORNING I MADE AN INSURANCE CLAIM AND HAD IT REPLACED BY SAFELITE. NOW THIS PAST WEEK WE HAD SNOW AGAIN IN NYC AND I WAS GETTING READY TO LEAVE FOR WORK AND REMOTE STARTED THE CAR.... GUESS WHAT I SAW WHEN I GOT TO THE CAR! A CRACK FROM THE BASE! SO I STARTED RESEARCHING IT AND THE TURBO MODELS HAVE A HEATING ELEMENT ON THE BOTTOM PART OF THE WINDSHIELD FOR THE WIPERS TO DEFROST THEM. NOW IT SOUNDS LIKE A GOOD IDEA BUT NOT IF THERE'S SNOW ON THE WINDSHIELD WHICH IS COLD AND FROM THE OTHER SIDE YOUR HEATING IT UP INCONSISTENTLY ONLY AT THE BOTTOM. YOUR JUST ASKING FOR A CRACK. SO THIS TIME THE WINDSHIELD WAS REPLACED THE TECHNICIAN SAID HE THOUGHT IT WAS THE HEAT AS WELL AND LEFT THE ELEMENT UNPLUGGED. HYUNDAI HAS BEEN KNOWN FOR FRAGILE GLASS....WHAT IS GOING ON NHTSA! *TR