2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Engine and engine cooling, Fuel system, Diesel, Power train, Jul 21, 2014
WHILE DRIVING ON FREEWAY SMELLED BURNING OIL SMELL AND SMOKE IN CABIN OF CAR. AT FIRST STOPLIGHT OFF FREEWAY SMOKE WAS VISUALLY EVIDENT AT RIGHT FRONT WHEEL AREA AND SMELL OF BURNING OIL INCREASED. I GOT OUT OF CAR AND LOOKED UNDER RIGHT FRONT SIDE AND NOTICED OIL OR GREASE ON CATALYTIC CONVERTER. *TR
Power train, Jul 21, 2014
JEEP TRANSMISSION DOES NOT SHIFT SMOOTHLY IT POUNDS INTO GEAR AND DOESNT SHIFT AT TIMES.THIS HAS HAPPENED ALOT.INCIDENT HAPPENED IN JULY 2014 WHEN WE WERE DRIVING IT STALLED CHECK ENGINE LIGHT AND TRANSMISSION LIGHTS ( MAYBE SAME ) CAME ON AND WE WERE NEARLY HIT ON ROAD BY ANOTHER CAR.HAPPENED AGAIN TOO A FEW TIMES CALLED JEEP THEY SAID TO DRIVE IT DOWN TO DEALER AND THAT THEY WERE HAVING NUMEROUS PROBLEMS WITH JEEP CHEROKEES,.WE OPTED TO HAVE IT FLAT BED WITH A TOW TRUCK TO DEALER AS IT WAS UNSAFE TO DRIVE. CAR IS IN SHOP ALMOST A WEEK AND DEALER CALLED SAYS THEY REPROGRAMED TRANSMISSION AND IT IS BEING TEST DRIVEN AT DEALER BUT STILL BANGS INTO GEAR AND IS ROUGH THEY ACTUALLY SAY IT WILL NEED TO GET USED TO DRIVER AND STOP THUDS INTO GEAR.UNREAL ! THEY ACTUALLY SAID THIS WITH A NEW 37,000 SUV. ITS CLEAR THIS JEEP MODEL WAS NOT TESTED RUSHED TO MARKET AND IS A SEVER SAFETY ISSUE.WE ARE ACTUALLY AFRAID TO DRIVE THIS JEEP ! *TR
Power train, Jul 21, 2014, crash
WHILE FULLY LOCKED IN PARK, THE VEHICLE SUDDENLY ROLLED BACKWARD, INTO A LAKE, RUNNING OVER MY FOOT, AND DRAGGING ME INTO THE LAKE, IN 8-10 FEET OF WATER. WHEN THE VEHICLE WAS PULLED OUT OF THE WATER, IT WAS STILL LOCKED IN PARK, BUT THE WHEELS ROLLED FREELY. *TR
Power train, Jul 20, 2014
WHEN CAR WAS SHIFTING GEARS IT JERKED THE WHOLE CAR AND THEM THE SCREEN SAID SERVICE TRANSMISSION. TRIED PUSHING ON THE GAS TO GO AND WOULD BARELY MOVE. TRIED SWITCHING TO NEUTRAL AND THEN DRIVE AGAIN AND COULD PUSH THE PEDAL TO THE FLOOR AND NO POWER. THEN PUT THE CAR IN NEUTRAL RESTARTED THE CAR AND GOT A LITTLE POWER BACK BUT WOULD NOT GO INTO REVERSE. THE SCREEN KEPT SAYING WHEN TRIED TO PUT INTO REVERSE TO PUT IT IN PARK AND THEM SELECT GEAR BUT WOULD NOT GO INTO REVERSE. FINALLY MADE IT HOME AND TURNED THE CAR OFF FOR A BIT AND RESTARTED AND IT WOULD LET US GO INTO REVERSE BUT STILL HAS TRANSMISSION LIGHT ON. I TOOK THE VEHICLE BACK A FEW DAYS AFTER I BOUGHT IT AND TOLD THEM IT WAS NOT SHIFTING RIGHT. THEY TOLD ME THERE WERE SOME UPDATES AND FIXED THEM BUT IT NEVER FIXED IT. I AM VERY DISAPPOINTED WITH JEEP KNOWING THEY HAD AN ISSUE AND STILL PUT THEIR CARS OUT THERE TO BE SOLD. I WISH PEOPLE WERE HONEST AND NOT SELL VEHICLES THAT HAVE KNOWN ISSUES! *TR
Suspension, Jul 18, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT MAKING A RIGHT OR LEFT TURN AND PROCEEDING FROM A STOP, THE FRONT PASSENGER SIDE OF THE VEHICLE WOULD ABNORMALLY SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,125 AND THE CURRENT MILEAGE WAS 3,200. UPDATED 8/28/14*CN UPDATED 11/6/2014 *JS
Power train, Engine, Jul 18, 2014
THE 9-SPD AUTOMATIC WILL REV HIGH IN FIRST GEAR UNTIL THE VEHICLE IS STEADY AT 10 MPH AND SLAM HARD INTO SECOND GEAR. SHIFTING FROM SECOND GEAR TO THIRD IS ROUGH AS WELL. HAPPENS EVERY DAY UPON ENGINE START. WHEN THE CAR HAS BEEN WARMED UP FROM DRIVING FOR APPROXIMATELY 15 MINUTES IT GOES AWAY, BUT BEGINS AGAIN UPON BEING SHUT OFF AND COOLED DOWN. THIS ROUGH SHIFTING IS POTENTIALLY DAMAGING/DESTROYING THE AUTOMATIC TRANSMISSION AND CAUSES THE DRIVER/PASSENGERS TO "JERK AROUND" IN THEIR SEATS. *TR
Power train, Jul 17, 2014
WHEN WE BOUGHT THE 2014 JEEP CHEROKEE IT WAS NEW. THERE WAS NO ISSUE WITH THE TRANSMISSION UNTIL WE HAD OWNED IT FOR ABOUT A MONTH. THEN IT STARTED HAVING A ROUGH SHIMMY AS IT SEARCHED FOR THE CORRECT GEAR GOING FROM 0 TO 10 MPH AND THEN 10 TO 20 MPH. ONCE IT REACHES ABOUT 25 MILES PER HOUR THERE IS NO ISSUE WITH THE SHIFTING. WE HAVE HAD IT BACK TO THE DEALERSHIP 3 TIMES. EACH TIME THEY SAID IT WAS FIXED, BUT UPON LEAVING THE LOT, IT DID THE SAME THING I HAD TAKEN IT IN FOR TO BEGIN WITH. WITH JEEP'S UPDATE, WE NOW HAVE A LONG PAUSE GOING UP HILL BEFORE IT GIVES A ROUGH SHIFT AT ABOUT 5 MPH AND THEN CONTINUES TO SHIMMY AT 10 TO 20 MPH. I WAS TOLD ON THE THIRD VISIT THEY WOULD SUBMIT A REPORT TO THE MANUFACTURER TO SEE WHAT THE NEXT STEP SHOULD BE TO FIX THE JEEP SINCE THE UPDATES DID NOT WORK. HOWEVER, THEY TRIED THE SAME THING AGAIN AND SAID THEY THOUGHT IT WAS FIXED, BUT IT WASN'T. UPON COMPLETION OF THE SECOND VISIT I WAS TOLD IT NEEDED TO GET USE TO MY DRIVING PATTERN? WHAT EXACTLY DOES THAT MEAN? WHAT IF MORE THAN ONE OF US DRIVE THE VEHICLE? I AM GETTING THE RUN-AROUND FROM JEEP ON A PRODUCT THEY SHOULDN'T HAVE SOLD ME IN THE FIRST PLACE. EVERYTHING I READ PRIOR TO THE PURCHASE RAVED ABOUT THE 9 SPEED TRANSMISSION. UNFORTUNATELY, THAT WAS INCORRECT SINCE THE TRANSMISSIONS IN THE 2014 JEEP CHEROKEES ALL HAVE THE SAME ISSUE AND JEEP DOESN'T REALLY KNOW HOW TO FIX THEM. I BELIEVE I NEED A NEW TRANSMISSION; BUT WILL HAVE TO FORCE JEEP TO DO IT AND HOPE IT WORKS. MY TIME IS WORK SOMETHING - JUST FIX IT. IT'S A LEMON IN MY OPINION. *TR
Power train, Jul 17, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE SERVICE TRANSMISSION AND THE BRAKE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO REPLACED THE ENTIRE TRANSMISSION BUT THE FAILURE REOCCURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000.
Suspension, Power train, Jul 16, 2014
WOBBLE IN FRONT WHEELS BETWEEN 1ST & 2ND GEARS, POOR TRANSMISSION SHIFTING. *TR
Power train, Jul 16, 2014
AS DESCRIBED IN PREVIOUS PUBLISHED COMPLAINTS, THE TRANSMISSION ON MY 2014 JEEP CHEROKEE TRAIL HAWK IS MALFUNCTIONING (SOFTWARE AND/OR HARDWARE) ALMOST FROM THE START. THE LAST INCIDENT--AFTER A PREVIOUS SERVICE AT A JEEP DEALERSHIP--WAS THE WORST. WHILE SITTING AT A STOP SIGN (ON MY WAY TO ANOTHER DEALERSHIP TO HAVE THE VEHICLE SERVICED AGAIN FOR "SERVICE TRANSMISSION" MESSAGE), THE "D" STARTED FLASHING AND THE MESSAGE"SHIFT TO P THEN DESIRED GEAR" APPEARED. I FOLLOWED THE MESSAGE'S INSTRUCTIONS BUT AS I SHIFTED INTO "D" THE VEHICLE LUNGED FORWARD (SLIGHTLY INTO THE NEAR LANE OF THE CROSS STREET). IF A PEDESTRIAN HAD BEEN WALKING IN FRONT OF THE VEHICLE (CROSSING THE STREET) AT THAT MOMENT HE OR SHE MAY HAVE BEEN HIT. IF A CAR HAD BEEN PASSING ON THE CROSS STREET IN THE NEAR LANE THERE COULD HAVE BEEN AN ACCIDENT. FIAT CHRYSLER DELAYED THE SALE OF THE JEEP CHEROKEE BECAUSE OF SOFTWARE PROBLEMS. IT APPEARS TO ME FROM THIS SITE --(AND OTHER JEEP CHEROKEE FORUMS) AND FROM FIAT CHRYSLER'S CEO'S OWN WORDS--THAT THE SOFTWARE PROBLEMS HAVE NOT BEEN PROPERLY ADDRESSED. NHTSA NEEDS TO ACT. *TR
Power train, Jul 16, 2014
ERRATIC SHIFTING, BOTH UPSHIFTING AND DOWNSHIFTING. CAUSES CAR TO JERK FORWARD WHEN DOWN AND UP SHIFTING. CAR CAME TO A COMPLETE STOPPED THEN LUNGED FORWARD CAUSING ME TO BUMP INTO ANOTHER CAR. THE CAR DOWN SHIFTED THEN FELT LIKE IT WAS IN NEUTRAL THEN JUMPED INTO GEAR AGAIN AND JUMPED FORWARD. THIS CAR HAS LESS THAN 4000 MILES ON IT NOW AND HAS BEEN IN THE SHOP TWICE TO ADDRESS THIS ISSUE SINCE WE HAD IT, BUT THE ISSUE STILL EXIST. I AM DEEPLY WORRIED ABOUT THIS SINCE MY WIFE IS AFRAID TO DRIVE THE CAR AT TIMES NOW. IT'S NOT CLEAR WHAT CHRYSLER WAS THINKING WHEN THEY RELEASED VEHICLES WITH FAULTY TRANSMISSIONS. NOT ONLY IS THIS A SAFETY ISSUE, THIS PROBLEM ALSO DEVALUES THE CAR. WHO WOULD WANT TO PURCHASE OR ACCEPT THIS CAR AS A TRADE-IN WITH A KNOWN TRANSMISSION PROBLEM? *TR
Power train, Engine, Jul 13, 2014
FAULTY TRANSMISSION. *TR
Power train, Jul 9, 2014
WITHIN 10 DAYS OF THE PURCHASE OF MY NEW JEEP CHEROKEE TRAILHWAK I WAS TRAVELING SLOWLY THROUGH A PARKING LOT AND APPROACHED A SPEED BUMP. AFTER TRAVELING OVER THE SPEED BUMP I DEPRESSED THE ACCELERATOR WHEN I NOTICED THE VEHICLE WOULD NOT ACCELERATE AND THE TRANSMISSION SOUNDED AS IF IT WAS GRINDING AND ALMOST AS OF SOMETHING WAS LOOSE. THAT PARTICULAR ISSUE ALWAYS HAPPENS WHEN TRAVELING OVER A SPEED BUMP. I'M NOW 7 MONTHS INTO OWNERSHIP AND THE TRANSMISSION IS VERY SLUGGISH. HESITATION IS NORMAL WHEN ACCELERATING FROM A STOP AND REALLY NEARLY CONSTANT. WHEN THE CAR WAS NEW I JUST ASSUMED IT WAS A SLOW/SLUGGISH TRANSMISSION BUT AFTER READING MUCH FEEDBACK I UNDERSTAND NOW IT IS VERY COMMON. *TR
Power train, Jul 9, 2014
TRANSMISSION SAFETY COMPLAINT : BUILT 1/2014 DELIVERED 6/2014 PURCHASED JEEP CHEROKEE ON JUNE 2, 2014 WITH 170 MILES ON ODOMETER FROM CAPO MOTORS DBA ORANGE COAST CHRYSLER, JEEP ) . RETURNED JEEP TO SALES AGENT JUNE 10, 2014 COMPLAINING OF TRANSMISSION NOT SHIFTING FROM FORWARD STOPPED POSITION CORRECTLY .HE INFORMED US THAT TRANSMISSION MUST ADJUST TO US. ( 1 ) JEEP SEEMS TO DOWN SHIFT TO A NEUTRAL MODE EVEN THOUGH THE TRANSMISSION INDICATES JEEP IS IN THE DRIVE GEAR MODE. WHEN APPLYING GAS TO THE JEEP THE TRANSMISSION HESITATES THEN LUNGES FORWARD REQUIRING DRIVER TO APPLY THE BRAKES TO AVOID REAR ENDING VEHICLE IN FRONT. ( 2 ) WHEN APPLYING GAS THE JEEP SEEMS TO " QUICK " SHIFT FROM LOWER 1-3 GEARS TO MIDDLE GEARS WITH EXCESS STRONG LOUD FORCE. ( 3 ) WHEN DRIVING DOWN CA. 18 STEEP MOUNTAIN TWO LANE HIGHWAY FROM 5500 FT. TO 1500 FT. .IN DRIVE MODE THE JEEP SUDDENLY SHIFTED INTO NEUTRAL WHEN GAS WAS APPLIED ROUNDING A HAIR PIN BEND. I COULD NOT APPLY THE BREAKS BECAUSE OF HEAVY JULY 4TH. BOAT TRAILER TRAFFIC BEHIND ME. I SHIFTED TO MANUAL FROM DRIVE AND THE NUMBER 9 DRIVE MODE WAS INDICATED. I THEN MOVE THE GEAR SHIFT TO DRIVE MINUS AND 2 MODE WAS INDICATED. THE JEEP THEN LUNGED TO A SLOWER SPEED. I WAS ABLE TO REGAIN CONTROL OF JEEP TO ROUND THE BEND AND IMMEDIATELY PULLED TO THE SIDE OF THE MOUNTAIN ROAD. ( 4 ) JEEP GETS VERY POOR MILEAGE, SEEMS TO HAVE HIGH RPM AND SEEMS TO BE STUCK IN TOO LOW OF GEAR ON HIGHWAY. ( 5 ) IN CITY DRIVING ANY 90 DEGREE STOP LIGHT TURN FROM A STAND STILL POSITION REQUIRES DILIGENCE AND EXTREME CAUTION DUE TO TRANSMISSION HESITATION AND ERRATIC NATURE OF PROBLEM. ( 6 ) TRANSMISSION OIL HAS HAD A FOUL SMELL AT TIMES. *TR
Power train, Engine, Jul 9, 2014
AFTER 2 DAYS OWNING THIS VEHICLE THE TRANSMISSION BEGAN TO HAVE ISSUES SHIFTING FROM PARK TO DRIVE AND REVERSE. I ALSO GOT "SERVICE TRANSMISSION" WARNING LIGHTS AND "SERVICE PARKING BRAKE" WARNING LIGHTS. THE VEHICLE WENT IN FOR SERVICE AND WAS IN THE SHOP FOR 3 DAYS. 2 MONTHS LATER I HAD THE SAME ISSUE AND THE VEHICLE WENT IN FOR SERVICE FOR 4 DAYS. 2 MONTHS LATER THE VEHICLE WENT IN FOR SERVICE FOR THE SAME THING FOR 8 DAYS. CURRENTLY THE VEHICLE HAS BEEN IN FOR SERVICE A 4TH TIME FOR THE SAME THING FOR 3 DAYS SO FAR. PROBLEMS RANGE FROM HESITATION AND/OR JUMPING INTO GEAR FROM PARK TO DRIVE OR REVERSE, ROUGH SHIFTING AT ALL SPEEDS AND PARKING BRAKE INTERMITTENTLY ENGAGING WHEN PLACING THE VEHICLE IN REVERSE FROM PARK. *TR
Power train, Vehicle speed control, Jul 7, 2014
THE CAR GAVE A MESSAGE THAT THE TRANSMISSION NEEDED SERVICE. IT THEN DROVE A FEW MORE MILES AND THEN STOPPED ALLOWING ME TO ACCELERATE. IT WAS LIKE IT WAS IN NEUTRAL BUT THE ENGINE WOULD NOT REV. IT DID LET ME DRIVE AGAIN AFTER SHUTTING DOWN THE CAR BUT THE PATTERN CONTINUED UNTIL WE DROPPED IT OFF AT THE DEALER. WE NEEDED TO TURN THE CAR OFF AND ON SEVERAL TIMES. THERE WAS ALSO AN UNKNOWN SMELL THAT CAME AND WENT. *JS
Power train, Jul 4, 2014
WHILE SITTING ON AN INCLINE AT A STOP LIGHT, OUR BRAND NEW 2014 JEEP CHEROKEE THAT HAD ONLY BOUGHT 2 DAYS BEFORE SHIFTED IN TO NEUTRAL ON ITS OWN AND ROLLED BACKWARDS WHEN THE GAS WAS PRESSED. WE HAD TO SHIFT THE TRANSMISSION INTO MANUAL AND BACK TO AUTO SEVERAL TIMES TO GET THE GEARS TO CATCH. LUCKILY NO ONE WAS INJURED AND WE DID NOT ROLL BACKWARDS INTO TRAFFIC. AFTER THAT INCIDENT THE TRANSMISSION WAS SLUGGISH AND WOULD NOT SHIFT GEARS PROPERLY. *TR
Power train, Jul 3, 2014
VEHICLE WAS PURCHASED NEW. JEEP CHEROKEE 2014. SERVICE TRANSMISSION LIGHT COMES ON. VEHICLE WILL SUDDENLY NOT ACCELERATE. THIS OCCURS RANDOMLY AND CREATES A VERY UNSAFE DRIVING CONDITION. MOST ESPECIALLY WHEN MERGING INTO TRAFFIC.CHRYSLER IS AWARE BUT WILL NOT RECALL. 2 UPDATES SO FAR. VEHICLE CONTINUES TO EXPERIENCE THE PROBLEM. *TR
Power train, Engine, Fuel/propulsion system, Jul 2, 2014
SUBJECT: 2014 JEEP CHEROKEE LIMITED, V-6 ENGINE/9 SPEED TRANSMISSION, PURCHASED 2/25/14. CURRENT MILEAGE: 3940 MILES. THIS SUBJECT AUTOMOBILE IS EXPERIENCING PROBLEMS THAT APPEAR TO BE ASSOCIATED WITH THE TRANSMISSION AND THROTTLE CONTROL. THE PROBLEMS ARE DESCRIBED AS: 1.A SUBTLE CHATTER IN THE TRANSMISSION WHEN ACCELERATING SIMILAR TO CLUTCH CHATTER. THIS OCCURS IN LOWER GEARS. THIS BEHAVIOR IS WORSE WHEN TURNING HARD LEFT/RIGHT WHEN TRANSMISSION IS UNDER AN ACCELERATION LOAD. 2.THE TRANSMISSION SHIFTING (UP AND DOWN SHIFT) CAN BE DELAYED AND VERY ABRUPT. IN GOING UP A HILL, THE THROTTLE RESPONSE IS DELAYED WITH A FOLLOWING ABRUPT, HEAD JERKING DOWNSHIFT. SIMILAR ABRUPT SHIFTS WHEN UPSHIFTING 3.THROTTLE RESPONSE CAN BE ABRUPT (SURGES FORWARD) AT LIGHT THROTTLE APPLICATION. THIS IN ITSELF IS A SAFETY ISSUE WHEN BEHIND A CAR AT A STOP. AS THE CARS IN FRONT MOVE FORWARD, A SLIGHT THROTTLE RESPONSE CAUSES THE CAR TO LURCH FORWARD AND ACCELERATE FASTER THAN THE CAR IN FRONT. THIS HAPPENED TO ME SEVERAL TIMES. FORTUNATELY, I WAS FAR ENOUGH BEHIND TO NOT HIT THE CAR IN FRONT. THIS ISSUE WAS BROUGHT TO THE ATTENTION OF THE DEALER 6/26/14. DEALER STATED "COULD NOT DUPLICATE CONCERN." THIS COMPLAINT IS CONSISTENT WITH OTHER COMPLAINTS FOR THIS ISSUE AND AUTOMOBILE. JUDGING BY THE NUMBER OF SIMILAR COMPLAINTS, IT IS STRONGLY SUGGESTED THAT NHTSA LOOK INTO THIS MATTER BEFORE THERE ARE ACCIDENTS AND/OR INJURIES. *TR
Power train, Jul 2, 2014
VEHICLE WOULD NOT GO INTO GEAR. STARTS BUT WON'T MOVE. HAPPENED SEVERAL TIMES. *TR
Engine and engine cooling, Electrical system, Jul 2, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE ACCELERATING FROM A COMPLETE STOP, THE VEHICLE VIBRATED VIOLENTLY AND EXHIBITED DELAYED ACCELERATION. THE CONTACT HEARD AN EXTREMELY LOUD NOISE OUTSIDE OF THE VEHICLE. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE DEALER DETECTED A LEAK IN THE EXHAUST AND STATED THAT THE TRANSMISSION FUNCTIONED NORMALLY. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 600.. UPDATED 08-20-14 *BF. UPDATED 09/3/2014 *JS
Power train, Jul 1, 2014
2014 JEEP CHEROKEE LATITUDE HAS HAD TRANSMISSION PROBLEMS SINCE I BOUGHT IT. DID ONE SOFTWARE UPDATE ON 12/2014 WHICH DID NOT FIX THE PROBLEM. ANOTHER SOFTWARE UPDATE WAS PERFORMED ON 05/14 BUT HAS NOT RESOLVED THE ISSUE YET. CAR JERKS IN LOW GEARS (1-3) BUT NOW IT ALSO MAKES A METALLIC NOISE WHEN GOING FROM P TO R AND INTO D MODES. IT IS ALSO JERKING WHEN I APPLY THE BRAKES AND THE ENGINE STARTS DOWNSHIFTING. BOTH SOFTWARE UPDATES HAVE NOT RESOLVED THE PROBLEM, BUT THE LAST ONE ( TRANSMISSION TSB 21-018-14 FLASH) HAS ADDED NEW PROBLEMS TO THE CAR. *TR
Power train, Jul 1, 2014
UPDATE ON MY VEHICLE.....I JUST HAD TO TAKE MY VEHICLE BACK IN ON 6/22/14 AND HEARD BACK FROM THE SERVICE CENTER ON 6/23/14. APPARENTLY SOMEHOW MY PASSENGER SIDE AXLE BROKE WHICH CAUSED THE LOUD BANG AND MY VEHICLE TO STOP RUNNING AND/OR FROM GOING INTO GEAR. THEY ARE NOT SURE WHAT CAUSED THIS OR WHY. NOW THEY HAVE TO REPLACE IT. I GOT MY VEHICLE BACK ON 6/25/14 AND IT DOES NOT DRIVE THE SAME, DOES NOT HAVE THAT SMOOTH SHIFTING LIKE IT DID BEFORE, AND CAN STILL HEAR A VERY FAINT CLINGING SOUND WHEN DRIVING. I DO NOT FEEL SAFE WITH THIS VEHICLE ANY LONGER. IT REALLY UPSETS ME THAT THE MANUFACTURE LET SOMETHING LIKE THIS GET PASSED THEM. THEY NEED TO DO A BETTER JOB ON INSPECTING THESE VEHICLES BEFORE THEY SEND THEM OUT TO CONSUMERS AND DO A BETTER JOB ON INSPECTING ALL PARTS. THIS INCIDENT ALONG WITH MY LAST ONE I POSTED ABOUT MY TRANSMISSION WERE TOLD TO THE MANUFACTURE. NOW I REALLY DO NOT FEEL SAFE WITH THIS CAR, REALLY I DON'T.
Power train, Engine, Jul 1, 2014
THE FIRST ISSUE AROSE AS THE VEHICLE WAS BEING BACKED OUT OF A DRIVEWAY. WHILE STILL IN MOTION, THE VEHICLE PRODUCED AN AUDIBLE AND VISUAL COLLISION ALERT WITH NO OBSTRUCTIONS PRESENT. THE VEHICLE STOPPED SUDDENLY, PARTIALLY IN THE ROADWAY, SHIFTED TO NEUTRAL AND SHUT THE MOTOR OFF. IT WAS NECESSARY TO CYCLE THE VEHICLE THROUGH STOP-ACCESSORY-RUN AND BACK TO ACCESSORY BEFORE THE VEHICLE COULD BE PLACED IN PARK. ONCE IN PARK, THE INFORMATION CENTER (EVIC) READ "BATTERY VOLTAGE LOW". AFTER RETURNING TO THE STOP POSITION THE VEHICLE WAS RESTARTED AND THE MALFUNCTION INDICATOR (MIL) REMAINED ILLUMINATED. SCROLLING TO THE BATTERY STATUS ON THE EVIC SHOWED A READING OF 13.9V, WITHIN A NORMAL RANGE. THE VEHICLE WAS PLACED IN DRIVE AND OPERATED PROPERLY, EXCEPT FOR THE MIL FOR 24-HOURS WITH MULTIPLE STARTS AND STOPS. THE FOLLOWING DAY, UPON STARTING THE VEHICLE, AGAIN AN AUDIBLE AND VISUAL ALARM SOUNDED AND THE VEHICLE SHUT DOWN COMPLETELY, WITH THE EVIC READING 4-WHEEL DRIVE UNAVAILABLE. IT THEN CHANGED TO ADAPTIVE CRUISE UNAVAILABLE, THEN FORWARD COLLISION WARNING UNAVAILABLE. AN INDICATOR LIGHT WITH AN EXCLAMATION MARK STATED THAT SERVICE WAS REQUIRED. AGAIN, THE VEHICLE WAS CYCLED THROUGH THE STOP-ACCESSORY-RUN SEQUENCE WITHOUT THE BREAK DEPRESSED TO RE-SET THE ELECTRICAL SEQUENCING. THE VEHICLE WAS RESTARTED AND ONLY THE MIL REMAINED ILLUMINATED. THE VEHICLE WAS THEN ABLE TO BE PUT IN GEAR AND RETURNED TO SERVICE. BOTH OCCURRENCES TOOK IN EXCESS OF ONE MINUTE TO RETURN THE VEHICLE TO OPERATIONAL, AND HAD THEY HAPPENED IN AN ACTIVE TRAFFIC AREA, WOULD HAVE LEFT THE VEHICLE A SITTING DUCK FOR ONCOMING VEHICLES. THE DEALERSHIP HAS BEEN NOTIFIED AND AN APPOINTMENT SCHEDULED TO ADDRESS THE ISSUES. NO REPAIRS COMPLETED TO DATE; OWNER ADVISED THAT THE VEHICLE IS STILL ABLE TO BE DRIVEN, BUT TO KEEP THE PHONE NUMBER TO ROADSIDE ASSISTANCE HANDY. *TR
Power train, Jun 30, 2014
I HAVE FILED A COMPLAINT HERE REGARDING TRANSMISSION WOBBLE/ SHUDDER IN SECOND GEAR THAT STARTED AT ABOUT 2000 MILES PRIOR TO MY SECOND ISSUE I AM HAVING NOW. MY CHEROKEE VEHICLE NOW SHUDDERS ALL THE TIME AND IT HAS JUST DEVELOPED A LAG IN ACCELERATION.I FEEL LIKE IT IS THE TRANSMISSION CAUSING BOTH PROBLEMS. THE DELAY IN ACCELERATION IS PRESENT DEPENDING ON THE GEAR AND SPEED THAT THE VEHICLE MAY BE IN. THE DELAY HAS HAPPENED WHEN TRYING TO PULL OUT ONTO HIGHWAY ONLY TO HAVE VEHICLE PAUSE FOR AT LEAST A SECOND MAYBE TWO BEFORE IT FINALLY WILL ACCELERATE,ALLOWING TRAFFIC BEHIND ME AT HIGHWAY SPEEDS TO HAVE TO AVOID MY VEHICLE BECAUSE OF THIS DELAY,THIS HAS HAPPENED SEVERAL TIMES.HAD TRANS FLASH DONE PRIOR AT DEALER AND DID NOTHING TO FIX THE WOBBLE/SHUDDER.HAD SHUDDER DOCUMENTED WHILE I DROVE VEHICLE WITH DEALER TECH IN CAR.CHRYSLER NOW TOLD THE DEALERSHIP THAT THIS SHUDDER IS A CHARACTERISTIC DESIGN OF VEHICLE AND THAT I SHOULD ACCEPT THIS AND NOTHING'S WRONG,THIS IS NOT ACCEPTABLE,THE DELAY AND SHUDDER ARE DANGEROUS AND DISTRACTING WHILE DRIVING AND WILL AFFECT RESALE VALUE. I HAD THE SHUDDER DOCUMENTED BY A A.S.E CERTIFIED TECHNICIAN THAT SAID TO BRING BACK TO DEALER FOR FURTHER DIAGNOSTIC.A DIFFERENT DEALER RECOMMENDED TO DRIVE FOR ANOTHER 1000 MILES AND SEE IF IT GOES AWAY,THIS WILL BE THE 5TH TIME VEHICLE HAS BEEN AT THE DEALERSHIP.I BELIEVE CHRYSLER JEEP HAS NO FIX FOR THIS,AND ARE BEHIND EVASIVE AND DISHONEST CONCERNING THESE COMPLAINTS,AS OTHER OWNERS HAVE HAD TRANSMISSIONS AND AXELS REPLACED AND STILL HAVE THE SHUDDER AND OR DELAY. THANK YOU. *TR