2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Power train, Engine, Aug 19, 2014
WHILE SLOWING/BREAKING/DECELERATING FROM ANY SPEED THAT HAS CAUSE VEHICLE TO BE IN GEAR 5+, AROUND 35-25MPH, TRANSMISSION WILL DOWNSHIFT FROM 5-4 AND VEHICLE WILL SURGE. VEHICLE WILL NOT DECELERATE, TRANSMISSION REMAINS IN GEAR 4 AND RPM REMAINS 2K. EXCESSIVE PRESSURE IS REQUIRED ON BRAKE TO SLOW VEHICLE. IF BREAK IS NOT APPLIED, VEHICLE WILL NOT SLOW DOWN AND WILL MAINTAIN 25MPH FOR EXTENDED PERIOD OF TIME. MEASURED DISTANCE I OBTAINED WAS 0.4 MILE BEFORE ENGINE RPM BEGAN TO DECREASE BELOW 2K AND VEHICLE BEGAN TO SLOW WITHOUT BRAKE PRESSURE. *TR
Child seat, Aug 19, 2014
FRAYING OF THE HARNESS STRAPS NEAR THE SEAT BASE. *TR
Service brakes, Aug 14, 2014
JEEP HAS RECALL FOR A SHIELD TO BE PLACED OVER BRAKE BOOSTER. WHILE INSPECTING DEALER FOUND THAT MASTER BRAKE CYLINDER HAS A LEAK. INFORMED BY DEALER WITHIN THE NEXT COUPLE OF DAYS I WOULD HAVE LOST ALL BREAKS WHILE DRIVING. PART IS ON BACK ORDER WHICH SEEMS VERY STRANGE. HAVE CHECKED AROUND THE COUNTY AND NO ONE HAS THIS PART AND EVERYONE SHOWS AN EXPECTED SHIPPING FROM THE MANUFACTURE NOT UNTIL SEPTEMBER. THIS COULD BE A HUGE SAFETY PROBLEM FOR JEEP. I FEEL THIS SHOULD BE LOOKED INTO AT THE EARLIEST POSSIBLE TIME. *TR
Suspension, Power train, Aug 14, 2014
2014 JEEP CHEROKEE LIMITED, 6 CYLINDER, PURCHASED ON APRIL 21, 2014 WITH 321 MILES ON IT. THERE WAS A SLIGHT SHIMMY IN THE FRONT END THAT THEY TOLD US WAS A FLAT SPOT IN THE TIRE THAT WOULD WORK ITSELF OUT AND THE TRANSMISSION WOULD HAVE TO "LEARN" MY WAY OF DRIVING. ON MAY 30,TT 2217 MILES I BROUGHT THE VEHICLE BACK TOT HE DEALER FOR HESITATION IN THE TRANSMISSION AND SHUTTERING AND GRINDING IN THE FRONT END. THE JEEP HAS BEEN BACK TO THE DEALER 6 TIMES FOR SHUTTERING AND GRINDING IN THE FRONT END WHEN PROCEEDING FROM STOP OR LOW SPEED AFTER BEING ON THE HIGHWAY AT A CONSTANT SPEED FOR SEVERAL MILES. SHUTTERING CAN HAPPEN WHEN TURNING OR GOING STRAIGHT. I HAVE ALSO REPORTED SEVERAL TRANSMISSION ISSUES TO THEM WITH THE CARS INABILITY TO DOWNSHIFT GOING UP A HILL AND OR TO UP SHIFT WHEN COASTING DOWN HILLS. AT ONE TIME AS I WAS ENTERING THE HIGHWAY, I TRIED TO ACCELERATE TO 55 AND THE CAR WOULD NOT GO OVER 30 MPH. I'M GLAD THERE WERE TWO LANES OR I WOULD HAVE BEEN REAR ENDED. CAR WAS VERY JERKY WHEN PROCEEDING FROM A STOP AND WOULD OFTEN SUDDENLY JERK FORWARD AFTER A HESITATION TO EVEN MOVE. CAR HAS BEEN REPROGRAMMED 3 TIMES, HAD A NEW VALVE BODY INSTALLED, A NEW TRANSMISSION INSTALLED AND TWO NEW AXLES INSTALLED TWO DAYS AFTER THE AXLES WERE INSTALLED THE SHUTTERING AND HESITATION IN TRANSMISSION STARTED AGAIN. DEALER HAS FAILED TO GET BACK TO ME. *TR
Service brakes, Aug 13, 2014
RECEIVED NOTIFICATION OF SAFETY RECALL P14/NHTSA 14V-154 IN MAY, 2014. CALLED THE DEALER. THEY PUT THE VEHICLE ON LIST AND PROMISED TO CALL WHEN THEY RECEIVED PARTS. MULTIPLE CALLS TO DEALER HAVE YIELDED NO RESULTS. I AM TOLD REPEATEDLY THAT I AM ON LIST AND THEY WILL CALL WHEN THE PARTS COME IN. RECEIVED 2ND RECALL NOTICE FOR SAME RECALL: P14/NHTSA 14V-154 AUGUST 12, 2014. AGAIN I CALLED THE DEALER WITH NO RESULTS. I AM CONTINUALLY TOLD I AM ON LIST AND THEY WILL BE IN TOUCH. *TR
Steering, Suspension, Power train, Aug 13, 2014
AT LOW SPEED TURNS, LEFT AND RIGHT, IE IN A PARKING LOT OR TURNING AT AN INTERSECTION, POPPING AND GROANING FROM FRONT SUSPENSION/STEERING ASSEMBLY. VERY AUDIBLE AND RATCHETING FEEL CAN BE FELT IN THE FRAME AND STEERING WHEEL. NOT AN ISSUE WHEN DRIVING STRAIGHT OR AT SPEED. FIRST TRIP TO DEALER...COULD NOT DUPLICATE. NEXT DAY, AFTER CONTACTING JEEP CONSUMER SERVICE, THE JEEP WAS TAKEN BACK TO THE DEALER AND I TEST DROVE THE VEHICLE IN THE PARKING LOT FOR THE SERVICE CONSULTANT. THE POPPING/GROANING NOISE WAS EVIDENT IN EVERY TURN AND THE CAR WAS TAKEN INTO THE SERVICE AREA FOR SUSPECTED "SUSPENSION" PROBLEM. NEXT DAY CONTACT WITH DEALER...THEY THINK IT IS EITHER THE AXLES OR TRANSMISSION. CALLED JEEP AND THEY CALLED DEALERSHIP. I WAS THEN TOLD BY JEEP THEY WERE REPLACING THE AXLES. SUBSEQUENT MSG FROM SERVICE DEPARTMENT CONFIRMED THEY WERE CHANGING THE RIGHT FRONT AXLE BUT IT WAS BACK ORDERED. NOW TWO DAYS...NO JEEP, NO TRANSPORTATION, NO LOANER. I AM A MASTER ARMY AVIATOR WITH THIRTY YEARS OF FLYING. I KNOW WHEN A MACHINE IS BROKE OR ABOUT TO BE. *TR
Power train, Vehicle speed control, Aug 12, 2014
TRANSMISSION LIGHT CAME SIMULTANEOUSLY WITH CAR LOSING ABILITY TO SHIFT GEAR, MOVE FORWARD OR REVERSE. I WAS IN A PRECARIOUS SITUATION AS I WAS ON A HEAVILY TRAVELED ROAD. CAR IS BEING TOWED TO DEALERSHIP. THIS IS A BRAND NEW CAR AND CLEARLY THERE IS A DANGEROUS ISSUE WITH THE TRANSMISSION OF THIS CAR. I AM VERY CONCERNED TO DRIVE THIS VEHICLE, EVEN AFTER THE CAR HAS ANY NECESSARY REPAIRS. I BELIEVE THIS CAR IS A POSES A SERIOUS SAFETY THREAT DUE TO ITS INABILITY TO GAIN SPEED OR CHANGE GEARS AT CRITICAL TIMES. *TR
Electrical system, Engine, Fuel/propulsion system, Aug 11, 2014
I AM A NURSE AND TRAVEL FOR A LIVING. ON MY WAY HOME FROM ASSIGNMENT IN WV. JUST OUTSIDE A BOWLING GREEN ON I65. MY CAR JERKED THEN LOST ALL POWER. ENGINE LIGHT, SERVICE TRANSMISSION LIGHT AND BATTERY LIGHTS ALL CAME ON. I WAS GOING 70 MILES AN HOUR. I HAD NO ACCELERATION. I COASTED TO THE SHOULDER, ACROSS 3 LANES OF INTERSTATE. I ATTEMPTED JEEPS EMERGENCY NUMBER BUT GOT THE UNABLE TO CONNECT VOICE MAIL, AFTER 5 MINUTES MY CAR RESTARTED. I REMAINED ON RIGHT SIDE OF ROAD. 65 MILES LATER AND 15 MILES FROM NASHVILLE THE CAR JERKED AND I LOST THE ABILITY TO ACCELERATE ONCE AGAIN. I PULLED OVER AND THE CAR RESTARTED. I AM NOW IN A HOTEL FOR THE THIRD NIGHT AND UNABLE TO GET HOME. I TOOK MY CAR TO JEEP THIS MORNING TO BE SERVICED. I WAS TOLD A COMPUTER MALFUNCTION CAUSED THE PROBLEM. THE DEALER DID NOT OFFER TO PAY FOR RENTAL CAR, HOTEL ECT. THE NEW PART IS SUPPOSED TO BE HERE TUESDAY. NO I WAS NOT KILLED OR INVOLVED IN A CRASH HOWEVER, I CAN THINK OF SEVERAL SCENARIOS WHERE I EASILY COULD HAVE BEEN IN A HORRIBLE CRASH. WHAT IF THE NEW MODULE IS ALSO BAD I ASKED. IT'S LIKE MY NEW LAPTOP I WAS TOLD. SOMETIMES THEY JUST BREAK. *TR
Steering, Aug 11, 2014
2014 JEEP CHEROKEE LATITUDE V6 3.2 LITER HAS RIGHT FRONT WHEEL SHIMMY ON RIGHT HAND TURNS AND ON ACCELERATION AFTER STOPS. DEALER SAID THAT THIS IS NORMAL DUE TO TORQUE OF ENGINE AND HORSE POWER OF ENGINE. *TR
Steering, Power train, Aug 8, 2014
THIS IS A FOLLOWUP COMPLAINT TO (ODI NUMBER) 10618847. A PHONE CALL WAS MADE TO NTSB REFERRING TO THIS INCIDENT (REF 670186). TODAY WHILE DRIVING IN TRAFFIC AND AT AN INTERSECTION, THE 2014 JEEP CHEROKEE I WAS DRIVING BUCKED VIOLENTLY THEN STALLED. THE POWER STEERING STOPPED WORKING AND THE VEHICLE WAS BROUGHT TO A STOP. WHEN I RESTARTED THE VEHICLE, IT WAS NOT CAPABLE OF EXCEEDING 3-4MPH EVEN THOUGH THE ENGINE WAS REVVING. THE BOSTON POLICE RESPONDED AS I WAS IN A DANGEROUS LOCATION AND WAITED WITH ME FOR AN HOUR UNTIL AAA COULD TOW MY VEHICLE BACK TO THE DEALERSHIP. THE CHECK ENGINE LIGHT AND SERVICE TRANSMISSION MESSAGE APPEARED ON THE DASHBOARD. THE VEHICLE WAS TOWED TO THE DEALERSHIP JUST DAYS AGO UNDER IDENTICAL CIRCUMSTANCES. THE LAST TIME THE DEALERSHIP PERFORMED A 'SOFTWARE UPDATE' AND ASSURED ME THAT WITH THE NEW SOFTWARE THIS PROBLEM COULD NOT HAPPEN AGAIN. ANY ASSISTANCE YOU COULD PROVIDE WOULD BE VERY MUCH APPRECIATED. *TR
Power train, Aug 4, 2014
ABOUT 7AM ON AUGUST 3, 2014, I WAS OPERATING THE ABOVE VEHICLE IN LIGHT TRAFFIC ON A DIVIDED HIGHWAY. WHILE TRAVELING AT ABOUT 20MPH,THE VEHICLE SUDDENLY BUCKED AND THE TRANSMISSION LIGHT CAME AND A MESSAGE CAME ON STATING TO PUT THE VEHICLE INTO PARK. AT THE SAME TIME, THE POWER STEERING ALSO STOPPED WORKING. I PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND PUT THE VEHICLE INTO PARK. I WAITED A PERIOD OF TIME BEFORE I ATTEMPTED TO PUT THE CAR BACK INTO DRIVE. AT THIS TIME THE CHECK ENGINE LIGHT WAS FLASHING AND THE DISPLAY WAS FLASHING IN RED TO CHECK TRANSMISSION. THE DRIVE BUTTON WAS FLASHING WHEN I RE-ENGAGED THE CAR INTO DRIVE. THE ENGINE SOUNDED LIKE IT WAS REVVING AND THE VEHICLE WOULD NOT GO ABOVE 5MPH. I WAS LESS THAN A MILE FROM HOME AND TRAFFIC WAS LIGHT SO I DROVE IT BACK TO MY HOUSE. THE VEHICLE WAS TOWED BACK TO THE DEALERSHIP WHERE THEY EXPLAINED THAT THIS IS A "SOFTWARE PROBLEM". I AM NOTIFYING THE NTSB AS THIS SEEMS TO BE A MAJOR PROBLEM WITH THIS VEHICLE THAT SHOULD MOST CERTAINLY BE A MANDATORY SAFETY RECALL IF THIS "SOFTWARE PROBLEM" IS AFFECTING OTHER VEHICLES. I WOULD NOT WANT TO SEE SOMEONE EXPERIENCE THIS PROBLEM ON THE HIGHWAY. *TR
Power train, Aug 2, 2014
WOBBLE BETWEEN 15-20 MPH I DIDN'T NOTICE IT UNTIL 2 DAYS AFTER PURCHASE IN NOVEMBER OF 2013. IT'S NOW BEEN 10 MONTHS WITH NO FIX. I'VE SEEN MANY PEOPLE HAVING THE SAME ISSUE ON JEEP FORUMS. SOME HAD AXLES REPLACED, AND SOME HAD BOTH AXLES AND TRANSMISSIONS REPLACED. NOTHING SEEMS TO FIX THE PROBLEM. JEEP HAS TO BE AWARE OF THE PROBLEM BUT I CAN'T EVEN GET AN ACKNOWLEDGEMENT THAT THEY KNOW PROBLEM EXISTS MUCH LESS A FIX. WHO KNOWS WHAT DAMAGE THIS COULD BE DOING TO PARTS ON THE FRONT END. HOW ABOUT JEEP JUST ADMITTING THERE IS A PROBLEM AND THEY ARE WORKING ON A FIX! *TR
Power train, Aug 2, 2014
VEHICLE IS SHIFTING VERY HARD IN LOW GEARS, AND JUMPING INTO A FASTER DRIVE ON LONG DOWN HILL RUNS. TOOK THE CAR BACK TO THE DEALER, AND THEY CLAIM THEY KNOW ABOUT THIS PROBLEM AND UPDATED THE COMPUTER. THE CAR STILL HAS THE SAME PROBLEMS. *TR
Power train, Aug 1, 2014
TRANSMISSION SLIPPING AND SLUGGISH, EVENTUALLY FAILED TO SHIFT INTO ANY GEAR. *TR
Power train, Vehicle speed control, Jul 30, 2014
INCIDENT OCCURRED ON FREEWAY WHILE TRAVELING AT 70 MPH. WAS TRAVELING IN THE #1 LANE AND ENCOUNTERED A SLOWER MOVING VEHICLE. CHANGED TO THE #2 AND ACCELERATED, BUT GOT NO RESPONSE FROM THE VEHICLE. THE FREEWAY AT THIS PORTION IS A DOWNGRADE SO VEHICLE WAS ABLE TO COAST DOWNHILL. I ACCELERATED AGAIN AND VEHICLE FAILED TO ACCELERATE. A "SERVICE TRANSMISSION SOON" MESSAGE WAS DISPLAYED ON DASHBOARD. I EXITED THE FREEWAY AND CAME TO A COMPLETE STOP AT THE BOTTOM OF THE OFFRAMP. I PRESSED THE GAS, WHILE IN DRIVE, AND THE VEHICLE DID NOT MOVE. PLACED IN PARK AND THEN BACK IN DRIVE AND THE VEHICLE DID NOT RESPOND. PLACED VEHICLE IN PARK AND SHUT IT DOWN AND RESTARTED VEHICLE AND IT DID STRUGGLE TO MOVE FORWARD SEVERAL FEET. PLACED VEHICLE IN REVERSE AND IT DID NOT RESPOND. REPEATED SEQUENCE OF TURNING IT OFF AND BACK ON AND THE VEHICLE RESPONDED. PLACED VEHICLE IN DRIVE AND IT DID NOT RESPOND. REPEATED SEQUENCE AND VEHICLE FINALLY MOVED FORWARD. WAS ABLE TO SLOWLY DRIVE VEHICLE TO DEALERSHIP. AFTER HALF A DAY DEALERSHIP STATED "CHRYSLER" TOLD THEM TO WIGGLE THE CABLES AND SEE IF ANY OF THEM ARE LOOSE. AFTER THEY DETERMINED THE CABLES WERE NOT LOOSE THEY INSTALLED THE NEW TRANSMISSION UPDATES AND CLEARED THE ERROR CODES. SERVICE TECH STATED THE PROBLEM SHOULD NOT HAPPEN AGAIN. SO FAR I HAVE NOT EXPERIENCED ANY OTHER FAILURE WITH THE TRANSMISSION. *TR
Power train, Jul 30, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 24 MPH OR LESS, THE VEHICLE FAILED TO DECELERATE WHEN THE ACCELERATOR PEDAL WAS RELEASED. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY DEPRESSING THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 434.
Seats, Jul 30, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHENEVER THE FRONT DRIVER AND PASSENGER SEAT HEATERS WERE ACTIVATED AND SET AT ANY LEVEL, AN EXTREMELY HIGH VOLTAGE OF HEAT WOULD PENETRATE THROUGH THE SEAT CUSHION. THERE WERE NO INJURIES. THE DEALER STATED THAT THE TEMPERATURE CONTROLS FUNCTIONED PROPERLY. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 4.
Service brakes, Hydraulic, Service brakes, Jul 29, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/05/14*LJ
Engine, Fuel/propulsion system, Jul 28, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE GEAR INDICATOR ON THE GEAR BOX BEGAN TO BLINK AND THE SERVICE ENGINE INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE STALLED WHILE MAKING A LEFT TURN AT AN UNKNOWN SPEED, BUT WAS ABLE TO BE RESTARTED. THE DEALER STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. WHILE DRIVING 70 MPH, THE SPEED REDUCED ON ITS OWN AND THE VEHICLE STALLED AGAIN. THE VEHICLE WAS ABLE TO BE RESTARTED AND WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V293000 (VEHICLE SPEED CONTROL). THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Vehicle speed control, Jul 26, 2014
I DRIVE A 2014 JEEP CHEROKEE WITH STANDARD CRUISE CONTROL WHICH THEY REFER TO AS ELECTRONIC SPEED CONTROL OR ESC. THE CAR MANUAL STATES THAT ONCE THE CRUISING SPEED IS SET, IT CAN BE REDUCED IN 1 MPH INCREMENTS BY PRESSING THE "SET -" BUTTON. IT DOESN'T INDICATE THAT PRESSING THAT BUTTON COULD RESULT IN MORE RAPID DECELERATION OF THE VEHICLE OR THAT IT MIGHT ACTUALLY CAUSE THE SYSTEM TO APPLY THE BRAKES. ON OTHER VEHICLES I'VE OWNED, PRESSING AND HOLDING THE "SET -" BUTTON SIMPLY CAUSE THE ENGINE TO BACK DOWN AND THE VEHICLE ESSENTIALLY COASTS UNTIL THE BUTTON IS RELEASED AT A NEW, LOWER SET CRUISING SPEED. HOWEVER, ON A NUMBER OF OCCASIONS WHILE USING ESC I HAVE HELD THE "SET -" DOWN HOPING TO DECREASE SPEED BY A FEW MILES AN HOUR. WHAT HAS ACTUALLY HAPPENED IN THOSE INSTANCES IS THAT AFTER A SECOND OR SO, THE VEHICLE BEGINS RAPIDLY DECELERATING AND IT APPEARS THE BRAKES ARE ACTIVATED BY THE SYSTEM. AS YOU CAN IMAGINE, THAT COULD BE A VERY DANGEROUS OUTCOME IF THE DRIVER DOESN'T KNOW IT'S COMING AND THERE IS OTHER TRAFFIC FOLLOWING BEHIND. I'M FORTUNATE THERE WAS NO TRAFFIC FOLLOWING ME ON THE OCCASIONS ON WHICH THIS OCCURRED. I WENT BACK AND REREAD THE MANUAL ON THE USE OF ESC AND SAW NO REFERENCE TO RAPID DECELERATION OR BRAKE APPLICATIONS IN THIS SCENARIO. I THEN E-MAILED CHRYSLER ABOUT IT, AND FINALLY RECEIVED A RESPONSE TELLING ME THAT WHEN USING THE ADAPTIVE CRUISE CONTROL ("ACC") SYSTEM, HLDING DOWN THE "SET -" BUTTON WILL RESULT IN DECELERATION IN INCREMENTS OF 5 MPH, THOUGH IT DOESN'T REFER TO APPLICATION OF THE BRAKES BY THE SYSTEM. HOWEVER, I DON'T USE THE ACC SYSTEM WHICH IS ACTIVATED BY A SEPARATE BUTTON. EITHER I HAVE A MALFUNCTION OF THE ESC SYSTEM OR CHRYSLER HAS FAILED TO DISCLOSE A VERY IMPORTANT PIECE OF SAFETY INFORMATION AS TO THE FUNCTION OF THE ESC FEATURE IN THE MANUAL, AND I'M LUCKY IT DIDN'T GET ME INTO A SERIOUS ACCIDENT. *TR
Power train, Jul 26, 2014
THE CAR SUFFERS FROM POOR SHIFTING CHARACTERISTICS. IT EXPERIENCES EXTREME LAG BETWEEN THE TIME THE ACCELERATOR IS DEPRESSED AND THE TIME THAT THE ENGINE RESPONDS. SHIFTS TO ALLOW PASSING ACTIVITIES ON THE HIGHWAY ARE ESPECIALLY PROBLEMATIC, AS ITS ABILITY TO PROVIDE GOOD RESPONSE/POWER WHEN ATTEMPTING TO PASS AT SPEED IS, IN A WORD, CRAP. THE CAR EXPERIENCES SHIFT DELAYS WHEN ATTEMPTING TO ACCELERATE FROM 40+ TO 60+, IT EXPERIENCES LAG AND THEN SUDDEN ACCELERATION WHEN ATTEMPTING TO MAINTAIN SPEED OR ACCELERATE WHILE GOING UPHILL, AND IT EXPERIENCES SLOW RESPONSE OFF OF STOPS UNLESS THE GAS PEDAL IS FLOORED. BECAUSE OF ITS UNCERTAIN ACCELERATION RESPONSE, IT IS EXTREMELY DIFFICULT TO BE COMFORTABLE DRIVING THIS VEHICLE. JEEP NEEDS TO RECALL THE CAR AND PERFORM ACTUAL QC TESTING ON THE TRANSMISSION. IT IS SIMPLY AWFUL AND A DANGEROUS PIECE OF EQUIPMENT TO HAVE ON THE ROAD. *TR
Vehicle speed control, Electronic stability control (ESC), Jul 26, 2014
1. BELL FOR KEY IN IGNITION COMES ON, BUT KEY IS OUT. 2. PRINT OUT SAYS, FOUR WHEEL DRIVE TEMPORARILY UNAVAILABLE. 3. ACTIVE HANDLING ICON STAYS LIT. (CAR HAS ALREADY BEEN INTO DEALER FOR THIS. COMPUTER WAS RE-FLASHED.) 4. CRUISE CONTROL WILL NOT COME ON. 5. I HAVE STILL NOT RECEIVED MY MULRONEY STICKER FOR MY VEHICLE. *TR THE CONSUMER STATED THE JEEP WOULD GO OUT OF CONTROL, WHEN IT WAS BEING TOWED BEHIND A MOTOR HOME. AFTER TOWING IT A FEW HUNDRED MILES, THE JEEP STARTED ROCKING BACK AND FORTH IN A VIOLENT MOTION WHILE DRIVING STRAIGHT ON THE INTERSTATE. THE ELECTRONIC STABILITY CONTROL LIGHT ILLUMINATED ON THE DASH OF THE JEEP. IT REMAINED ON, AFTER THE MOTOR HOME WAS DISCONNECTED. THE DEALER CLEARED THE CODE. HOWEVER, WHEN THE CONSUMER HOOKED UP THE WIRING FOR THE TOW SYSTEM, THE LIGHT ILLUMINATED AGAIN. UPDATED 06/15/15. *JB UPDATED 07/15/15. *JB
Suspension, Jul 24, 2014
AT 1300 MILES, OUR BRAND NEW JEEP CHEROKEE BEGAN TO WOBBLE BETWEEN 15-20 MPH WHILE ON A TRIP. WE STOPPED AT THE CLOSEST JEEP DEALER, WHO KNEW RIGHT AWAY WHAT THE PROBLEM WAS- WARPED AXLES FROM THE FACTORY. WE WERE TOLD IT WAS SAFE, AND RETURNED HOME. OUR DEALER REPLACED THE AXLES. NO FIX. THE WOBBLING BEGAN TO GET WORSE. TOOK TO DEALER. REAR ENGINE MOUNT REPLACED (TORQUE STRUT). NO FIX. RETURNED TO DEALER. DEALER HAD NO CLUE. THE REGIONAL CHRYSLER REP DROVE IT, WHO SUBSEQUENTLY HUNG UP THE PHONE ON ME AFTER TELLING ME THAT I NEEDED TO CHANGE HOW I DRIVE, AND THIS IS NORMAL FOR THIS VEHICLE. I ASSURE YOU- THIS IS NOT NORMAL! NOW WE ARE STUCK. DEALER WON'T FIX, OR REPLACE. STAR CASE IS ALL BUT CLOSED ON US. I AM AFRAID TO OPERATE THIS VEHICLE. AN "UNKNOWN" WOBBLE IS A SERIOUS SAFETY RISK TO MYSELF, MY FAMILY, AND OTHER DRIVERS. AFTER SCOURING THE INTERNET, AND SEEING THIS IS A HUGE PROBLEM, I BELIEVE THESE VEHICLES NEED TO BE TAKEN OFF THE ROAD UNTIL THE "UNKNOWN" WOBBLE PROBLEM IS CORRECTED. *TR
Power train, Jul 23, 2014
HAVE EXPERIENCED HORRIBLE SHIFTING PROBLEMS SINCE I DROVE THE 2014 JEEP CHEROKEE TRAILHAWK OFF THE LOT. JERKS FORWARD FROM STOP AND AT DIFFERENT GEAR CHANGES. BELIEVE THIS WILL CAUSE ADDITIONAL DAMAGE TO ALREADY POOR PERFORMING TRANSMISSION. HESITATES GEAR CHANGE SOME TIMES WHEN ON HIGHWAY THAT COULD BE DANGEROUS. TWO DAYS AGO STARTED VEHICLE AND PLACED IN REVERSE. JEEP SLAMMED INTO GEAR AND ENGINE LIGHT CAME ON. LIGHT SAYING TO PUT VEHICLE BACK ON PARK CAME ON. I DID THIS AND THEN PUT THE VEHICLE BACK INTO DRIVE. PRESSED GAS AND VEHICLE WENT BACKWARDS. HAD TO BE TOWED TO THE DEALER. DEALER IS STILL EVALUATING VEHICLE AND HAS DONE A SOFTWARE UPDATE. I ASKED ABOUT THE JERKY SHIFTING AND THEY ARE SAYING IT IS NORMAL FOR THE VEHICLE. THEY ARE BEING SLAMMED WITH CUSTOMER COMPLAINTS ABOUT TRANSMISSION PROBLEMS ACCORDING TO THE SERVICE DEPARTMENT REP. CALLING AN IMPROPERLY PERFORMING TRANSMISSION NORMAL BECAUSE ITS HAPPENING TO MOST OF THESE VEHICLES IS NOT ACCEPTABLE. THIS IS AN EXPENSIVE VEHICLE AND NEVER SHOULD HAVE BEEN SOLD UNDER THESE CONDITIONS. OTHERS SHOULD KNOW WHAT THEY ARE GETTING INTO BY PURCHASING ONE OF THESE AND JEEP NEEDS TO RECTIFY THIS SITUATION IMMEDIATELY. *TR
Power train, Jul 23, 2014
THIS IS THE SECOND INCIDENT OF THIS NATURE. WHILE DRIVING AT 75 MPH ON THE INTERSTATE, THE VEHICLE LOST ALL DRIVE TO THE WHEELS. THE VEHICLE WAS COASTING, WITH HEAVY TRAFFIC COMING FROM BEHIND. THE VEHICLE WAS ESSENTIALLY DEAD ON THE HIGHWAY. MY WIFE MANAGED TO COAST TO THE SHOULDER. THE VEHICLE CHECK ENGINE LIGHT WAS ON AS WELL A MESSAGE TO "SERVICE TRANSMISSION". THE VEHICLE HAD TO BE PLACED ON A FLAT BED AND TAKEN TO THE DEALER. THIS IS NOT THE ONLY INCIDENT INVOLVING THESE VEHICLES. THERE IS A SERIOUS PROBLEM WITH THE 9 SPEED TRANSMISSION, AS THERE HAVE BEEN THREE TECHNICAL SERVICE BULLETINS, FROM CHRYSLER, AND OUR VEHICLE HAS HAD ALL OF THEM PERFORMED. THE VEHICLE IS STILL AT THE DEALERS SO I AM UNABLE TO ADVISE WHAT, IF ANY CORRECTIVE ACTION WILL BE TAKEN. I DO KNOW MY WIFE WAS SCARED TO DEATH WHEN SHE FOUND HERSELF BASICALLY IMMOBILE IN HEAVY CAR AND TRUCK TRAFFIC, APPROACHING HER FROM THE REAR AT 75 MPH. *TR