2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Engine, Sep 16, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,800. UPDATED 2/9/15*CN
Power train, Service brakes, Sep 15, 2014
I WAS DRIVING ON A LOW TRAFFIC ROAD GOING APPROXIMATELY 30 MPH WHEN THE PARKING BRAKE ERROR WARNING LIGHT APPEARED ON THE DASH HUD AND THE GEAR SELECTOR D WAS FLASHING. ANOTHER WARNING APPEARED IN THE HUD THAT STATED "SERVICE TRANSMISSION", AS WELL AS THE CHECK ENGINE LIGHT AND STABILITY CONTROL WARNING LIGHT. AS THIS BEGAN I WAS ON A SLIGHT INCLINE AND BEGAN DRIFTING BACKWARD, LEADING ME TO BELIEVE THE ENGINE HAD DIED BUT I COULD STILL HEAR IT WAS ON SO I APPLIED MORE PRESSURE TO THE GAS PEDAL BUT COULDN'T MOVE FORWARD. I TURNED THE ENGINE OFF AND AS I TURNED THE CAR BACK ON, ANOTHER WARNING APPEARED STATING THAT I SHOULD PUT IT IN PARK BEFORE ATTEMPTING TO SHIFT (I WAS IN PARK AT THE TIME) SO I WENT AHEAD AND SHIFTED TO DRIVE BUT THE ENTIRE CAR JERKED AND MADE A VERY LOUD THUD THAT SOUNDED AS IF I WAS SHIFTING INTO ANOTHER GEAR WHILE FLOORING THE GAS PEDAL. WHEN I FINALLY WAS ABLE TO GO FORWARD, I COULD BARELY MOVE EVEN THOUGH I WAS APPLYING FULL THROTTLE AND THE RPMS WERE REDLINED. I COULDN'T GO ANY FASTER THAN 15 MPH FOR THE REMAINDER OF MY TRIP (I ONLY HAD A MILE TO GO SINCE I WAS ALMOST HOME) AND THE RPMS STAYED REDLINED FOR ABOUT HALF THAT TIME BUT I WAS NEVER ABLE TO ACCELERATE OVER THAT 15 MPH FOR THE DURATION OF THE TRIP. WHEN I GOT TO MY DRIVEWAY, I PUT IT IN PARK AGAIN AND OPENED THE HOOD AND THE ENGINE WAS IDLING MUCH LOUDER THAN USUAL. *TR
Power train, Sep 12, 2014
WHILE INCREASING VEHICLE TO HIGHWAY SPEED AND ATTEMPTING TO MERGE ONTO THE FREEWAY AT A SAFE 'HIGHWAY SPEED' THE VEHICLE SUDDENLY "POPPED" INTO NEUTRAL. I PLACED THE VEHICLE INTO NEUTRAL MANUALLY THEN, BACK INTO A DRIVE GEAR TO CONTINUE. MOST COMMON OCCURENCES WITH THIS VEHICLE ARE THAT, IT WILL NOT 'UPSHIFT' PROPERLY AND, IT WILL HOLD ON TO THE LOWER GEAR FAR TOO LONG BEFORE SHIFTING TO THE NEXT GEAR. THIS PROBLEM ALSO PREVENTS THIS VEHICLE FROM DOING "ANY KIND OF COASTING", I ALWAYS HAVE TO HAVE MY FOOT ON THE GAS TO MAKE THE VEHICLE GO FORWARD, EVEN ON A GENTLE DOWNHILL INCLINE. SOME (MOST) OF THE TIME THE TRANSMISSION WILL NOT SHIFT UNLESS THE ENGINE REVS TO ABOUT 5,000 RPM. THIS VEHICLE HAS YET TO REACH IT'S EPA EST MILEAGE OF 27 MPG, HIGHWAY OR STREET. MY AVERAGE MPG IS 13 MPG EVEN THOUGH I AM A CONSERVATIVE DRIVER. I PURCHASED THIS VEHICLE BRAND NEW FOR MY DAUGHTER WHO HAS YET TO DRIVE IT CONSISTENTLY DO TO IT'S SAFETY ISSUES. THE 'CHECK ENGINE LIGHT' HAS BEEN ON DUE TO THE TRANSMISSION PROBLEMS AND THE DEALER HAS HAD THE VEHICLE FOR 50% OF THE TIME SINCE I PURCHASED THIS VEHICLE. I HAVE YET TO SEE THIS VEHICLE GO INTO THE 8TH OR, 9TH GEAR. THIS VEHICLE HAD 229 MILES WHEN IT WAS RETURNED TO THE DEALER FOR SERVICE AFTER OWNING IT FOR 10 DAYS. I PURCHASED IT ON 8/22/14. *TR
Steering, Sep 10, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE FRONT DRIVER'S SIDE WHEEL WAS WOBBLING. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Engine, Sep 8, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE WOBBLED DURING ACCELERATION, AS IF THE ENGINE WERE UNSTABLE. THE DEALER STATED THAT THE TIRES NEEDED TO BE ALIGNED AND THE TIRE PRESSURE NEEDED TO BE CHECKED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 250. UPDATED 10/22/2014*LJ UPDATED 4/2/2015 *JS
Service brakes, Sep 5, 2014
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V392000 (SERVICE BRAKES) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Visibility, Sep 5, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE AT A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE HESITATED TO RESPOND BEFORE SUDDENLY SURGING FORWARD. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD NOT OPERATE IN REVERSE OR DRIVE. THE VEHICLE WAS RESTARTED BUT FAILED TO ACCELERATE OVER 5 MPH. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, WHILE OPERATING THE VEHICLE IN THE RAIN THE WINDSHIELD DEFROSTER WAS TURNED ON BUT THE FOG ON THE WINDSHIELD WOULD NOT EVAPORATE. THE CONTACT ATTEMPTED TO WIPE THE WINDSHIELD USING A CLOTH ON BOTH THE INSIDE AND THE OUTSIDE OF THE VEHICLE BUT THE FOG COULD NOT BE REMOVED. THE FAILURE WAS NOT DIAGNOSE OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40.
Service brakes, Sep 5, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Sep 4, 2014
I RECEIVED A RECALL NOTICE FOR A BRAKE BOOSTER IN MAY OF THIS YEAR. I CONTACT MY DEALER AT CHAMPION DODGE, 9655 FIRESTONE BLVD, DOWNEY, CA 90241, (562) 231-3500 AND WAS TOLD THAT I SHOULD CALL BACK AT THE END OF JUNE BECAUSE THEY DID NOT HAVE ANY BRAKE BOOSTER IN. IT WAS STATED THAT JEEP WAS SLOW IN SENDING OUT THE PARTS AND SO THEY DIDN'T HAVE A TIME FRAME AS TO WHEN THEY WOULD GET THE PART. I WAS ALSO TOLD THAT NO OTHER DEALER WOULD HAVE THE PART BECAUSE IT WAS THE SAME SITUATION FOR ALL DEALERS. AT THE END OF JUNE I CONTACTED THE COMPANY AGAIN AND WAS TOLD THAT I NEEDED TO HAVE MY CAR BROUGHT IN FIRST. THIS WAS NOT TOLD TO ME ORIGINALLY AND SO MORE TIME WAS WASTED AS I NEEDED TO TAKE THE CAR IN FOR THEM TO DETERMINE THAT IT WAS IN FACT THE BRAKE BOOSTER. I TOOK MY CAR IN THAT WEEK AND WAS TOLD THAT IT WAS THE BRAKE BOOSTER AND MY NAME WOULD BE PUT ON A LIST. IN JULY I CALLED AND ASKED ABOUT THE BRAKE BOOSTER SHIPMENT AND WAS TOLD THAT THEY HAD A LONG LIST AND DIDN'T SEE MY NAME ON THE LIST. SO NOW I AM STILL WAITING. I RECEIVED ANOTHER RECALL NOTICE NOW FOR THE SUN VISOR VANITY LAMP. SINCE HAVING THIS CAR I HAVE RECEIVED 3 RECALLS WHICH I HAVE NEVER HAD BEFORE WITH ANY OTHER CAR I HAVE EVER OWNED. I WILL NOT BE BUYING A JEEP AGAIN. PLEASE ASSIST ME IN EITHER CANCELING OUT THIS LEASE OR HAVING THESE RECALLS FIXED. I HAVE ALSO ALREADY EXPERIENCED THE BRAKES BEING PUT ON BY ITSELF WHILE DRIVING MY VEHICLE AND IT FLASHES "BRAKE" ON THE DASHBOARD. THANK YOU. *TR
Power train, Sep 3, 2014
TOOK CAR IN APRIL FOR STEERING WHEEL NOISE, AND THERE WAS A SLIGHT WOBBLE THEN WHEN COMING OUT OF A TURN THEN. THIS BECAME MORE NOTICEABLE AS THE VEHICLE WAS DRIVEN. TOOK IT TO ANOTHER DEALERSHIP THE WEEK OF JULY 21, 2014. AT THAT TIME NEW FRONT AXLES WERE ORDERED. TOOK THE VEHICLE IN ON AUGUST 14, 2014 FOR REPLACEMENT OF FRONT AXLES. AFTER REPLACEMENT THE CONCERN WAS WORSE. THEY REMOVED AXLES FROM A LOT VEHICLE AND SWAPPED OUT. THE CONCERN(WOBBLE) IS STILL THERE. IN FACT IT PRETTY MUCH HAPPENS ALL THE TIME NOW WHEN COMING OUT OF A TURN. A STAR CASE WAS OPENED WITH CHRYSLER. RECEIVED A CALL TODAY,(SEPTEMBER 4,2014) FROM THE SERVICE MANAGER AND I WAS TOLD THAT CHRYSLER ENGINEERS WERE WORKING ON A FIX FOR THIS PROBLEM, BUT NOT TO EXPECT A FIX/REPAIR FOR THIS FOR 3-4 MONTHS AND THAT THEY DID NOT THINK THERE WAS A SAFETY ISSUE AND THAT IT WAS SAFE TO DRIVE VEHICLE. HOW CAN THEY BE SURE THAT THIS IS NOT A SAFETY ISSUE IF THEY DON'T KNOW WHAT IS CAUSING THE PROBLEM AND DO NOT HAVE A SOLUTION FOR THIS. THIS IS A FULL TIME ALL WHEEL DRIVE VEHICLE AND IF THE WHEELS ARE NOT IN SYNC HOW DO WE KNOW THIS WILL NOT BE A PROBLEM WHEN WE ARE ON SNOW COVERED/SLIPPERY ROADS. BECAUSE VEHICLE WAS PURCHASED IN MARCH 2014, IT HAS NOT BEEN DRIVEN ON SNOW COVERED/SLIPPERY ROADS. *TR
Suspension, Sep 3, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE 4X4. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V392000 (SUSPENSION). HOWEVER, THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCE THE FAILURE.
Service brakes, Sep 3, 2014
THERE IS A RECALL ON THIS VEHICLE THAT SHOWS ON YOUR WEBSITE WAS DATED 5/14/14. I WAS NOT NOTIFIED BY CHRYSLER UNTIL JULY 2014 OF THE RECALL. I TOOK IT INTO THE DEALER AS IT INDICATES THERE IS A BRAKE BOOSTER SAFETY ISSUE. THE DEALER ORDERED PARTS JULY 30, 2014 AND AS OF TODAY ARE SAYING THEY STILL CANNOT GET PARTS FROM CHRYSLER AND THEY DON'T HAVE ANY ETA ON WHEN THEY WILL HAVE THE PARTS. THE DEALER REFUSES TO TELL ME IF THE VEHICLE IS SAFE TO DRIVE WHILE WAITING ON THIS FIX. THE RECALL NUMBER IS P14/NHTSA 14V-154. *TR
Electronic stability control (ESC), Fuel/propulsion system, Sep 3, 2014
WHEN STARTING VEHICLE FROM A STOP (NOT INITIAL START UP), THE JEEP HAS A TENANCY TO LOOSE POWER AND BECOMES UNRESPONSIVE FROM THE GAS PEDDLE. WHEN THIS HAPPENS, I HAVE TO JUST LET OFF THE GAS AND THEN GIVE IT 2-3 SECONDS BEFORE BEING ABLE TO HAVE ACCELERATION POWER. NEEDLESS TO SAY, I HAVE TO GIVE MUCH MORE ROOM WHEN TURNING. ALONG WITH THIS ISSUE, I HAVE A ISSUE WITH POWER WHEN DRIVING (AGAIN AFTER STOPPING, NEVER INITIAL START AND DRIVE) WHERE THE ENGINE REVS HIGH, EVEN WHEN I LET OFF THE GAS, AND IT DOES NOT INCREASE SPEED, AND LOOSES SPEED AND POWER. I DO THE SAME THING WHERE I LET OFF THE GAS FOR A FEW SECONDS TILL THE RPM DROPS AND THEN CAN RESUME DRIVING AGAIN. *TR
Service brakes, Sep 3, 2014
WE RECEIVED A SAFETY RECALL NOTICE (P14/NHTSA 14V-154) FROM CHRYSLER SEVERAL MONTHS AGO AND HAVE BEEN UNABLE TO SCHEDULE AN APPOINTMENT WITH OUR DEALER FOR NECESSARY REPAIRS. THE DEALER INFORMS US THAT SPARE PARTS ARRIVE SPORADICALLY AND IN SMALL QUANTITIES. I HAVE SPOKEN WITH CHRYSLER'S RECALL ASSISTANCE CENTER ABOUT THEIR TEPID RESPONSE TO THE SAFETY ISSUE AND THEIR NEED TO DRAMATICALLY INCREASE ALLOCATIONS WITH APPROACHING COLD WEATHER. THEIR REPRESENTATIVE WOULD PROVIDE NO ASSURANCES THAT PRODUCTION WOULD BE INCREASED TO MEET DEMAND. I AM ROUGHLY #210 ON THE LIST FOR REPAIRS AT MY DEALERSHIP. ACCORDINGLY I AM REGISTERING A COMPLAINT ABOUT CHRYSLER'S POOR RESPONSE TO THIS SAFETY ISSUE. *TR
Steering, Suspension, Sep 2, 2014
WHEN ACCELERATING FROM 5 TO 10 MPH THERE IS A SHAKE IN THE FRONT END OF THE CAR, AFTER SPEEDING UP IT SEEMS TO DISAPPEAR. I HAVE FOUND SEVERAL LINKS WHERE PEOPLE ARE HAVING THE SAME ISSUE. *TR
Vehicle speed control, Engine, Fuel/propulsion system, Sep 2, 2014
ON OCCAISION WHEN ACCELERATING THE CAR SEEMS TO BE IN LIMBO, NOT ACCELERATING AND LOSING SPEED SLIGHTLY. *TR
Power train, Engine, Fuel/propulsion system, Sep 2, 2014
WHEN STARTING FROM A COLD START THE ENGINE AND/OR TRANSMISSION JERKS MULTIPLE TIMES FOR THE FIRST MINUTE DURING DRIVING. AFTER THE FIRST STOP, THE CAR SETTLES DOWN AND DOES NOT SEEM TO DO IT AGAIN. *TR
Service brakes, Sep 2, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER WAS UNABLE TO REPAIR THE VEHICLE FOR FOUR MONTHS BECAUSE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/23/14*CN THE CONSUMER STATED THE REPAIRS WERE COMPLETED ON 9/15/14. UPDATED 4/13/2015 *JS
Power train, Engine, Aug 26, 2014
I WAS DRIVING WITH MY TWO YOUNG CHILDREN THROUGH TOWN. WE WERE TURNING LEFT ON A BUSY CITY STREET WHEN MY VEHICLE WOULD NOT ACCELERATE AND WAS ONLY ABLE TO CREEP THROUGH THE INTERSECTION AT LESS THAN 5 MPH. WE WERE NEARLY T-BONED ON THE SIDE WHERE MY 4 YR OLD CHILD WAS SEATED. THE SERVICE TRANSMISSION MESSAGE LIGHT CAME ON AND CAR BECAME INOPERABLE! IT HAD TO BE TOWED TO THE DEALERSHIP. DEALERSHIP HAD TO COMPLETELY REPLACE TRANSMISSION. THEY OUTRIGHT LIED AND DENIED ANY KNOWLEDGE OF TRANSMISSION ISSUES WITH THIS VEHICLE. IN CONJUNCTION, THEY COULD AND DID NOT ANSWER ANY QUESTIONS REGARDING THE NEW TRANSMISSION AND IF IT WAS ANY DIFFERENT THAN THE ONE THAT FAILED. TO TOP IT OFF MY CAR WAS RETURNED TO ME WITH SEVERAL NEW SCRATCHES, AN EXTRA PART LEFT UNDER THE HOOD, AND A BROKEN HOOD LATCH. I DROVE THE VEHICLE HOME ON A HIGHWAY IN THIS CONDITION AND THANK GOODNESS THE HOOD DID NOT FLY OPEN. THIS ISSUE WITH THE TRANSMISSION IS DEADLY! SOMEONE WILL BE SERIOUSLY HURT OR KILLED BECAUSE OF THIS DEFECT! PLEASE DO NOT PURCHASE THIS CAR. *TR
Power train, Wheels, Engine, Aug 26, 2014
WHEN YOU STEP ON THE ACCELERATOR FROM 0MPH THE CAR STUTTERS AND SHAKES FOR A FEW MPH UNTIL YOU GET TO ABOUT 15-20MPH AND THEN IT DRIVES LIKE NORMAL. *TR
Suspension, Power train, Engine, Aug 26, 2014
FRONT END AXLE BOOT LEAK AND SUBSEQUENT SHAKE/VIBRATION IN FRONT END ON ACCELERATION AND RIGHT TURNS MOSTLY. WENT INTO "LIMP MODE" UPON DRIVING DURING LOW SPEEDS ON MORE THAN ONE OCCASION WITH CHECK ENGINE AND SERVICE TRANSMISSION LIGHTS COMING ON. NO GOOD COMPUTER HISTORY STORED IN ENGINE COMPUTER TO DETERMINE PROBLEM EVEN HAPPENED. SHAKE HAS CONTINUED EVEN WITH REPLACEMENT OF BOTH FRONT AXLES. LIMP MODE AND WARNING LIGHTS HAVEN'T HAPPENED SINCE TRANSMISSION WIRING HARNESS AND TRANSMISSION COMPUTER WERE REPLACED . HAS BEEN SERVICED BY TWO LOCAL DEALERSHIPS FOR OVER A MONTH AND HAVE HAD CUSTOMER SERVICE CONTACT WITH CHRYSLER/JEEP CUSTOMER SERVICE ABOUT ISSUES SINCE TRANSMISSION PROBLEMS. ENGAGED IN LEMON LAW ACTION BECAUSE PURCHASE DEALER HAS STATED ON MORE THAN ONE OCCASION THAT THE SHAKE IS A CHARACTERISTIC OF THE 2014 MODEL OF JEEP CHEROKEE, "ALL OF THEM HAVE IT ON THEIR LOT" SO THERE IS NOTHING TO FIX. I JUST DON'T WANT THIS TO BE A LARGER ISSUE WITH MORE VEHICLES INVOLVED SO I AM REPORTING MY PROBLEMS. *TR
Power train, Engine, Aug 24, 2014
VEHICLE WAS HAVING SEVERE ISSUES SHIFTING GEARS. TRANSMISSION WARNING LIGHT CAME ON, LESS THAN A MILE LATER THE MALFUNCTION INDICATOR LIGHT CAME ON. VEHICLE THEN LOST 4WD CAPABILITY. VEHICLE SEEMED TO STALL OUT AND MAX OUT AT 20 MPH. CAR STOPPED A FEW BLOCKS FROM MY HOUSE WHILE IN A TURNING LANE. TURNED THE CAR OFF AND TURNED IT BACK ON, WAS ABLE TO BARELY MAKE IT HOME. LUCKILY, IT WAS LATE NIGHT AND NO TRAFFIC. COULD'VE CAUSE A BIG ACCIDENT. THE VEHICLE SITS HERE AT THE HOUSE RIGHT NOW BECAUSE IT WILL NOT RUN. CALLING THE DEALERSHIP WHEN THEY OPEN TOMORROW TO TRY AND FIND A RESOLUTION. *TR
Service brakes, Aug 24, 2014
WENT IN TO STATELINE FOR A BRAKE BOOSTER RECALL AFTER RECEIVING A LETTER STATING THE PART WAS IN. AFTER SITTING FOR AN HOUR, I WAS THEN TOLD I DID NOT HAVE A PART THERE AND I WOULD HAVE TO WAIT FOR A LETTER. ANOTHER WORDS THE DEALERSHIP GAVE MY PART AWAY AND A 2ND LETTER HAS NEVER COME IN THE MAIL. THE BRAKE BOOSTER HAS NEVER BEEN FIXED. *TR
Power train, Electrical system, Engine, Aug 23, 2014
I WENT TO SHIFT VEHICLE INTO DRIVE, VEHICLE WOULD NOT SHIFT INTO ANY GEAR. TURNED THE VEHICLE ON AND OFF THREE TIMES, ON THE THIRD ATTEMPT I MANAGED TO GET IN TO SHIFT INTO DRIVE. VEHICLES TRANSMISSION SERVICE AND CHECK ENGINE LIGHTS CAME ON STATING "SERVICE TRANSMISSION START FROM PARK WITH VEHICLE AT ZERO SPEED." WHEN I HAD SHIFTED THROUGH TO DRIVE TO MOVE THE VEHICLE THE TRANSMISSION MADE A CLUNKING SOUND LIKE IT HAD FALLEN OUT OF THE JEEP. I DROVE IT 3 MILES TO MY HOUSE ONLY GOING 30 MPH. WHEN I GOT HOME I ATTEMPTED TO PUT THE VEHICLE INTO PARK AND THE TRANSMISSION WOULD NOT MOVE PAST NEUTRAL. I ATTEMPTED TO REMOVE KEY 4-5 TIMES AND BECAUSE OF THIS THE DASH LIGHTS HAD STAYED ON. I DISCONNECTED THE BATTERY AND HAD THE VEHICLE TOWED TO THE DEALERSHIP THE NEXT DAY. *TR
Air bags, Aug 20, 2014
SERVICE AIRBAG LIGHT WILL PERIODICALLY GO ON AND OFF. CONTACTED DEALER WHO REPLACED SENSORS IN BOTH PASSENGER AND DRIVER SIDE SEATBELTS BUT THIS DID NOT FIX ISSUE. DEALER NOW WILL BE REMOVING SEATS TO TRACE WIRES FOR SYSTEM TO LOOK FOR LOOSE CONNECTIONS. WHILE THE LIGHT IS ON THE DEALER HAS STATED THAT THE AIRBAGS MAY FAIL TO DEPLOY. *TR