2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Power train, Electrical system, Aug 19, 2020
2 ISSUES. (1)) TRANSMISSION DOESN'T SHIFT PROPERLY. COMING FROM A HIGHER SPEED AND BREAK IE SLOWING DOWN AND THEN ACCELERATING THERE IS A DELAY. THE JEEP DOESN'T KNOW WHAT GEAR TO BE IN. I HAVE BEEN ALMOST REAR ENDED, HONKED AT, SWERVED AROUND BECAUSE THE JEEP WON'T SPEED UP PROPERLY. (2) GEAR SHIFTER LIGHTS DON'T FUNCTION PROPERLY. THE GEAR SHIFTER WAS ALREADY REPLACED ONCE UNDER FACTORY WARRANTY AND THE SAME ISSUE HAS HAPPENED AGAIN
Power train, Electrical system, Aug 19, 2020
MY JEEP EXPERTLY THREE TIMES NOW WHILE DRIVING 30 TO 40 MPH AUTOMATICALLY SHIFTS INTO NEUTRAL. I GET AN ERROR MESSAGE ON THE DASH THAT TELL ME BASICALLY TO STOP AND RESTART VEHICLE. I'M ALSO EXPERIENCING ALL THE LIGHTS ON MY SHIFTER ARE ON/RED AT THE SAME TIME. THE ONLY WAY TO MAKE THE SHIFTER LIGHTS APPEAR NORMAL IS TO TURN THE CAR OFF AND RESTART.
Power train, Aug 16, 2020
WHILE DRIVING SERVICE SHIFTER LIGHT COMES ON. WHEN I TURN THE CAR OFF AND RESTART IT GOES AWAY AND THEN WHEN I START DRIVING IT COMES ON AGAIN. IT HAPPENS SPORADICALLY.
Engine, Aug 15, 2020
ENGEN LIGHT IS ON, OIL LIGHT IS ON. OIL SENSOR IS NOT WORKING.I AM TOLD THE SENSOR IS CAUSING ALL OF THIS AND A $ 600.00 REPAIRED REQUIRED, BUT NOT GARETIED TO SOLVE MY PROBLEM. ?? THE LIGHTS CAME ON AFTER I GOT AN OIL CHANGE , WHEN I WAS PULLING OUT INTO TRAFFIC. ALSO THE LIGHT INDICATOR ON SHIFTER POSITION LIGHT UP ALL POSITIONS.
Power train, Aug 13, 2020
OUR JEEP CHEROKEE HAS HAD ON AND OFF TRANSMISSION PROBLEMS FOR OVER 3 YEARS. 3 YEARS AGO THE VALVE BODY FAILED WHILE WE WERE DRIVING LEAVING US IN A VULNERABLE SPOT WHILE TURNING INTO TRAFFIC. THE CAR STARTED BUCKING, LOSING POWER, THEN GAINING IT BACK AND FLASHING LOTS OF DASH WARNINGS. WE LIMPED THE VEHICLE HOME AND THEN TOOK IT TO THE DEALER. THEY INFORMED US WE HAD A FAULTY VALVE BODY AND REPLACED IT UNDER WARRANTY. 3 WEEKS AGO THE SAME PROBLEMS STARTED HAPPENING WHEN I WAS BACKING OUT OF OUR DRIVEWAY. I ROLLED BACKWARD INTO THE STREET AND WAS STRANDED. I COULD NOT GO FORWARDS OR BACKWARDS. AFTER 2 WEEKS OF WAITING TO GET AN APPOINTMENT, WE LIMPED IT TO THE DEALERSHIP. IT WAS REVVING HIGH AND STRUGGLING TO GO THE WHOLE WAY THERE. AT FIRST THEY DIAGNOSED IT AT LOW FLUID (WHICH DOESN'T MAKE SENSE BECAUSE THERE WAS NO LEAK. THEY ACKNOWLEDGED THE STRANGENESS OF THE SITUATION. AFTER BEING TOLD IT WAS RUNNING FINE AND WE COULD PROBABLY PICK IT UP THE NEXT DAY, WE WERE SUDDENLY INFORMED THAT IT NEEDS A WHOLE NEW TRANSMISSION. IT SEEMS THESE PROBLEMS ARE VERY COMMON FOR THIS TRANSMISSION. IN THE RIGHT CIRCUMSTANCE, THIS COULD BE VERY DANGEROUS TO SOMEONE. WE WERE LUCKY IN OUR SITUATIONS, BUT I'D HATE TO THINK WHAT COULD HAPPEN IF SOMEONE SUDDENLY LOST POWER. CHRYSLER SEEMS TO BE VERY AWARE OF THIS PROBLEM AND IS ONLY OFFERING TO COVER SOME OF THE REPLACEMENT. IT SEEMS THAT THIS VEHICLE, LIKE ITS V6 COUNTERPART, SHOULD BE RECALLED FOR THIS VERY ISSUE. CHRYSLER'S REFUSAL TO FIX THE PROBLEM HAS LEFT PEOPLE BROKEN DOWN AND STRANDED WHILE ALSO SADDLING THEM WITH THOUSANDS OF DOLLARS IN REPAIRS FOR A FLAWED DESIGN. THANK YOU FOR YOUR TIME. HAVE A GREAT DAY.
Other or unspecified, Aug 13, 2020
SHIFTER BEZEL HAS GONE OUT.
Power train, Aug 12, 2020
TRANSMISSION JUMP OUT OF DRIVE WHILE DRIVING ON THE HIGHWAY TO WORK
Electrical system, Aug 12, 2020
ON 2 OCCASSIONS MY VEHICLE STALLED WHILE DRIVING/IN MOTION AND TRANSMISSION DISENGAGED ALMOST CAUSING A SERIOUS MVA. ALL LIGHTS ON THE SHIFTER TURNED ON AND THE A "SERVICE SHIFTER" MESSAGE APPEARED ON SCREEN. I TOOK VEHICLE IN FOR SERVICE TO ROUTE 18 JEEP OF EAST BRUNSWICK, NJ. THE DEALER RAN A DIAGNOSTIC TESTS AND FOUND THE TIPM COMPUTER MALFUNCTIONED. I DID SOME RESEARCH AND FOUND THE PREVIOUS YEAR JEEP/ CRYSLER MODES HAD THE SAME PROBLEMS AND A RECALL WAS ISSUED ON THE TIPM. CONCERNING AS THIS ISSUE MAY CAUSE SERIOUS MVA AND JEOPARDIZE SAFETY.
Power train, Aug 11, 2020
SERVICE SHIFTER WARNING IS ALWAYS SHOWING AND DOESN'T RESET. THE DEALERSHIP SAID THIS IS A KNOWN ONGOING ISSUE WITH A LOT OF JEEPS. THEY SAID EARLY MODEL SHIFTERS ARE FAULTY AND HAVE TO BE REPLACED WITH A NEWER MODEL.
Power train, Aug 9, 2020
JERKS AND SLIPS WHEN YOU TAKE OFF OR ACCELERATE. THIS HAPPENS SEVERAL TIMES A DAY EVERYDAY
Other or unspecified, Aug 5, 2020
I'M EXPERIENCING A LOSS OF ENGAGEMENT IN THE CONNECTION BETWEEN THE VEHICLE'S TRANSMISSION AND THE SYSTEM THAT SENDS POWER TO THE FRONT WHEELS CAUSING THE VEHICLE TO LOWER POWER TO THE VEHICLE WHILE IN MOTION. IT ALSO CAUSES THE BRAKE TO FAIL TO ENGAGE. FCA W47 AND FCA W48
Electrical system, Electronic stability control (ESC), Engine, Aug 5, 2020
WHILE DRIVING MY JEEP REVS INTO HIGH GEAR, THEN ALL OF THE SYMBOLS ON MY DASH LIGHT UP AND THEN MY JEEP JOLTS AND THEN SHUTS OFF. I HAVE TO PUT IT INTO PARK AND WAIT ABOUT 30 SECONDS AND THEN TRY TO TURN IT BACK ON, SOMETIMES IT TAKES 2-3 TIMES TO TURN BACK ON.
Power train, Vehicle speed control, Aug 5, 2020
THE VEHICLE KEEPS GETTING STUCK IN A GEAR THEN DROPPING INTO NEUTRAL WHILE DRIVING. ITS VERY DANGEROUS
Power train, Aug 3, 2020
THE SVC LIGHT CAME ON. THE TRACTION CONTROL/ALL WHEEL DRIVE/4WD STOPPED WORKING. I HAD TO PAY $2400 TO REPLACE TRANSFER CASE. COME TO FIND OUT THIS IS VERY COMMON.
Electrical system, Engine, Aug 2, 2020
ITS DOING JUST WHAT THE RECALL STATED ..THE ENGINE LIGHT IS ON AND THEN IT CUTS OFF WHILE I'M DRIVING AND TELLING ME TO SHIFT TO PARK TO RESTART AND CONTINUES TO DO THIS SEVERAL TIMES BEFORE I GET TO A SAFE DESTINATION
Power train, Aug 1, 2020
UNDER RECALL W47 A SOFTWARE UPDATE WAS DONE AT DEALER ASKED SERVICE ADVISER IF THIS WAS JUST A TEMPORARY FIX UNTIL PARTS WERE AVAILABLE AND WAS INFORMED THAT THE UPDATE TO COMPUTER WAS ALL THAT WAS BEING DONE EVEN THOU UNDER NHTSA RECALL REPORT 20V-343 IT STATES THAT DIFFERENTIAL INPUT SPLINES AND TRANSMISSION OUTPUT SHAFT MAY RESULT IN THE TEETH OF THE INPUT SPLINES WEARING OFF I FEEL THESE PARTS SHOULD BE REPLACED UNDER RECALL W47 NOT JUST A REPROGRAMMING OF DTCM DRIVE TRAIN CONTROL MODULE AND EPB ELECTRIC PARK BRAKE SOFTWARE ESPECIALLY SINCE ACCORDING TO REPORT A MORE ROBUST DIFFERENTIAL INPUT SPLINES ARE BEING USED IN LATER MODELS PLEASE LOOK INTO THIS RECALL AND REPLACE PARTS THAT ARE NEEDED TO MAKE VEHICLE SAFE TO OPERATE AGAIN
Electrical system, Jul 31, 2020
EMERGENCY BREAK GOT LOCKED WHEN THE VEHICLE WAS PARKED. CAR WOULDN'T START AND HAD TO GET IT TOWED TO JEEP DEALERSHIP. JEEP SAID IT WAS THE EMERGENCY BREAK MODULE AND WIRING. IT APPEARED TO BE SO SORT OF LEAKAGE IN THE COMPARTMENT BUT NO WATER WAS FOUND NEAR MODULE.
Fuel/propulsion system, Jul 31, 2020
AFTER I FILL UP MY GAS TANK, THE CAR WILL STALL WHEN SLOWING (LESS THAN 30 MPH) OR IDLING MULTIPLE TIMES OVER THE FIRST SEVERAL MILES OF DRIVING. THE CAR STARTS SHUDDERING, THE ENGINE LIGHT COMES ON, IT STALLS, SAYS TO SHIFT TO PARK, AND THEN REQUIRES A RESTART. SOMETIMES IT WILL NOT GO INTO GEAR AND EVERYTHING SEIZES UP, INCLUDING THE STEERING WHEEL. SOMETIMES A NOTIFICATION COMES ON ABOUT THE TRANSMISSION AND ALL OTHER COMPONENTS BEING INOPERABLE. IT ONLY HAPPENS AFTER FILLING UP MY TANK - IF I DON'T FILL MY TANK ALL THE WAY, IT DOES NOT HAPPEN. NOTE THAT I DO NOT "TOP OFF" MY GAS - I STOP WHEN THE PUMP STOPS. IT IS REALLY SCARY AND REALLY DANGEROUS, AS I STALLED OUT ON A MERGING INTERSTATE RAMP AND THEN ON THE INTERSTATE WHEN TRAFFIC SLOWED THIS HAS BEEN HAPPENING SINCE JUNE 2019.
Power train, Jul 30, 2020
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 20V343000 (POWER TRAIN) COMPLETED AT LARRY H. MILLER CASA CHRYSLER JEEP LOCATED AT 9733 COORS BLVD NW, ALBUQUERQUE, NM 87114, (505) 633-2050. THE CONTACT STATED WHILE HIS WIFE WAS APPROACHING A TRAFFIC LIGHT, THE 4-WHEEL DRIVE SERVICE UNAVAILABLE WARNING LIGHT ILLUMINATED. THE DRIVER WAS UNABLE TO SHIFT INTO 4-WHEEL DRIVE. THE VEHICLE WAS DRIVEN TO HER RESIDENCE. THE VEHICLE WAS TAKEN BACK TO THE DEALER 3 DAYS LATER, WHERE IT WAS DIAGNOSED WITH NEEDING THE POWER TRANSFER UNIT TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 121,664.
Power train, Jul 28, 2020
I HAVE A 2014 JEEP CHEROKEE TRAILHAWK AND THE SERVICE SHIFTIER CODE IS ON. I PURCHASED IT FROM A DEALERSHIP ON 7-27-2020
Engine, Jul 24, 2020
DRIVING ON HIGHWAY WHEN OVER TEMPERATURE LIGHT CAME ON. COOLANT LEAK CAUSE BY RUBBING ON COOLANT OVERFLOW LINE. POOR DESIGN OF ENGINE COMPONENTS.
Power train, Jul 24, 2020
IT SAID SERVICE SHIFTER ON THE SCREEN. THERE ARE HUNDREDS OF FORUMS COMPLAINING ABOUT THIS ISSUE FROM OUR YEAR VEHICLE ALL THE WAY UP TO CURRENT.
Other or unspecified, Jul 23, 2020
IT KEEPS COMING UP SERVICE SHIFTER ALMOST EVERYDAY. THE SHOP SAYS THERE IS NOTHING WRONG THAT THEY CAN SEE. IT STARED 1 MONTH AFTER WE BOUGHT THE CAR IN 2019. IT DOES NOT MATTER HOW FAST YOUR ARE GOING. SOMETIMES WHEN U START IT, IT POPS UP. SOMETIMES YOU ARE DRIVNG DOWN THE ROAD AND IT COMES UP. ALL THE LIGHTS ON THE SHIFTER TURN RED AND IT COVERS THE WHOLE DASH AS WELL. YOU HAVE TO TURN THE CAR OFF LET IT RESET AND THEN START AGAIN AND MOST TIMES IT GOES AWAY EXCEPT YESTERDAY I HAD TO DRIVE HOME WITH IT LIKE THAT. TODAY IT WAS GONE.
Power train, Jul 22, 2020
PULLING AWAY FROM A STOP SIGN A LOUD BANG WAS HEARD AND ALL FORWARD PROPULSION WAS GONE. I WAS ABLE TO DRIFT TO A SAFE LOCATION BUT THE CAR WOULD NOT HOLD IN PARK IT WAS LATER FOUND THAT THE SPLINES IN THE PTU HAD STRIPED AND THE TRANSFER CASE WOULD NEED REPLACING. CHRYSLER KNEW THIS COULD HAPPEN AND ISSUED A RECALL THAT INCLUDED TELLING THE COMPUTER TO ENGAGE THE 4 WHEEL DRIVE LOW TO ENGAGE FOR FORWARD MOVEMENT AND TO ENGAGE THE PARKING BRAKE TO HOLD THE CAR WHEN STOPPED. THIS IS A BAND-AID. THEY REFUSE TO REPAIR WHAT THEY THEMSELVES DISCOVERED WAS A DESIGN FLAW. REF. ODI# 11340866
Power train, Jul 22, 2020
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE REVERSING, A LOUD ABNORMAL SOUND WAS HEARD COMING FROM THE VEHICLE. THE VEHICLE LOSS MOTIVE POWER WITHOUT WARNING. THE CONTACT PARKED THE VEHICLE AND DISCOVERED THAT THE PARKING BRAKES FAILED TO ENGAGE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TAILSHAFT COMING INTO THE POWER TRANSFER UNIT WHERE THE FRONT AXLE LINKED TO THE TRANSMISSION FRACTURED AND DETACHED CEASING FORWARD MOTION OF THE VEHICLE. ONCE THE VEHICLE WAS PARKED, THE PARK PAWL FAILED TO STOP THE VEHICLE FROM ROLLING. THE VEHICLE WAS TOWED TO HILL VIEW MOTORS LOCATED AT 5309 US-30 E, GREENSBURG, PA 15601, AND REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V447000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 142,000.